How to adopt a growth mindset from psychology of leadership expert Ryan Dohrn

Let’s face it. New ideas can be terrifying. Whether it is new faces across the negotiating table, evolving event technology or looming AI adoption, taking a risk is not something that comes naturally to many meeting professionals. That is why we dedicated our February Extraordinary Experience at The Ritz-Carlton Dallas, Las Colinas to innovation in all its forms.

Meeting professionals from across the country gathered in Irving, Texas, for our signature, boutique, vetted and luxury hosted-buyer experience and got a crash course in embracing innovative ideas.

Learn More: Find an Extraordinary Experience that Fits Your Schedule

10 Lessons for Adopting an Innovation Mindset

two men speaking to one another
Smart Meetings TV Correspondent speaking with Ryan Dohrn

One of the guides along the innovation journey was Emmy-winning business speaker and coach Ryan Dohrn. He worked as sales and marketing manager for ABC TV/Walt Disney Co. and was recognized by Forbes.com with the Best of the Web award for his business strategies. He shared 10 lessons for opening yourself up to growth and innovation.

“People are great at goal setting; they’re not so great and embracing a challenge and setting many goals to get to the bigger goal,” is how Dohrn explained the conundrum of why so many of us abandon our New Year’s resolutions by day 28. The following could make it easier to stay the course and incorporate new ideas into your life.

1. Break Big Goals into Mini Goals: “Innovators understand that many little goals are easier to reach than one big goal,” he explained. Just like a roller coaster, going up the ladder, building up those rungs is how you build momentum to get to the finish line.

2. Embrace Challenges: Another thing those with a growth mindset do differently is embrace challenges. They see problems as opportunities to improve. When something at an event fails, don’t just fix it, look for ways to prevent similar problems and share the improvement so others can learn from it as well.

Read More: Always Innovating: Mature Masters Meet Modern Challenges

3. Seek Out Criticism: These go-getters also seek out criticism. They are always looking for ways to improve by creating feedback loops beyond an email survey. “Feedback loops are mission-critical because you can’t grow if you don’t know,” said Dohrn.

4. Learn from the Success of Others: But you don’t just have to learn from your own successes and mistakes. You can also learn from the success of others. Move beyond the powerful emotion of jealousy and surround yourself with people who can help you raise your game.

5. Make the Effort: Then Dohrn dropped the bad news. Innovating takes work. “Quite honestly, nothing happens without effort,” he said. Think about this. There are 2,080 work hours in a year, according to the federal government. That probably means there are more than 4,000 in the work year of a meeting professional. But if it takes 10,000 hours to master a new skill, then If you start today, it is going to take years. “The good news is that you can start with 45 minutes a day and if you do that thing for 20 days, you will form a habit that will set you up for success.” The reason is that, like a roller coaster, the work comes in getting started and pushing up against the resistance of inertia and gravity, but once you reach the top of the hyperbolic curve, on the other side gravity kicks in in your favor and you reach weightlessness and your body in motion will tend to stay in motion unless something else knocks you off the tracks. “The secret to innovation is asking yourself how much time could I potentially commit to making a change in my life that’s going to benefit my life, my family and my business?” he shared.

6. Embrace the Why: Devoting effort to a goal will be easier to rally if you embrace the deeper “Why,” Dohrn explained. “One of the main reasons goals don’t get met and that people get stuck is that their why is super shallow.” Once you identify the why that you’re doing something, that is when it gets to be very meaningful, but often you have to drill down five layers deep to get to the underlying reason you are pursuing a goal. “Innovative people are really clear on why it is they’re doing what they’re doing,” he said.

7. Look for Opportunities to Do Better: Read about innovation, talk about it, practice it, surround yourself with ideas (say at a Smart Experience) to make innovation part of your mindset. “Always be looking to innovate and it will become a part of your life,” he said.

8. Change your Mindset: When you are always looking for ways to do things better, you can jump from invention to innovation, which is truly adopting the improvement. That starts with an open, inquiring mind.

9. Persist Through Obstacles: There will always be obstacles and if you can’t find a way around or over, you may have to go through and find a better solution on the other side.

10. Innovation is a Journey: “Better is not a destination. It’s a lot of little things that connect together to build something bigger. Look for the little moments of innovation and link those together to get to a point where the end makes sense to you.” Again, like a roller coaster, it’s not the thrill of the ride that gets the heart rate going; it’s anticipation of the launch and satisfaction of having completed the challenge. It’s about the journey.

South Florida offers luxury, wellness and experiences

Touring through South Florida was almost an international experience as I explored all the different influences Marriott International has interwoven into their hospitality, culinary and wellness offerings. A true melting pot of culture, wellness and professional amenities, South Florida offers accessible luxury with innovative holistic approaches on the gorgeous Atlantic coast.

Where to Stay

The first destination was Fort Lauderdale Marriott Harbor Beach Resort & Spa, where I was taken aback by the Atlantic Ocean’s rolling waves so close to the back of the hotel. Being a West Coast native, the resort provided me with my first opportunity to put my toes in the Atlantic. It was an amazing experience and one I will never forget.

Fort Lauderdale Marriott Harbor Beach Resort & Spa

Less than a half hour from Fort Lauderdale is JW Marriott Miami Turnberry Resort & Spa. Although I am not a golfer, I was amazed at the sophistication and maintenance of the resort’s championship courses. With a pristine and accessible approach to a Miami resort, the spa offers sound baths and features a Banyan tree that is 100 years old in the middle of the property. The natural lighting of the meeting rooms and the water taxis for visitors to navigate around the city demonstrate how South Florida can connect natural paradise with modern professionals.

Read More: Secrets of Green Miami

JW Marriott Miami Turnberry Resort & Spa

My trip ended on Marco Island at JW Marriott Island Beach Resort. This was one of the most healing destinations I experienced in South Florida with the resort’s shellfish therapy. A beautiful catamaran took the crew across the Gulf of Mexico to an island where thousands of shells wash up on the beach and glitter in the Florida sunshine. We took off our shoes and leisurely walked the soft white sand beach, collecting shells that spoke to us. It was luxury, wellness and team building all in one.

 

seashell therapy at Marco Island, South Florida

What to Eat

The dinner at Ario, one of the restaurants at JW Marriott Marco Island Beach Resort, was an exquisite and sophisticatedly palatable prix fixe menu that excited the sense and pushed all-inclusive resort cuisine to a new frontier. Chef Damian Manfre presented a tray of ingredients he would be using but did not give us a menu. Instead, he described the dishes as they came out—each one more beautiful than the last. The harmony of fine-dining French subtlety and bold Caribbean flavors made for a fusion that perfectly represented Marco Island and South Florida.

Chef Damien Manfre from Ario at JW Marriott Marco Island Beach Resort
Chef Damian Manfre, Ario, JW Marriott Marco Island Beach Resort

Visitors can immerse themselves in the South Florida vibes with the Barefoot Dining experience at Fort Lauderdale Marriott Harbor Beach Resort & Spa. The tablescape was beautifully presented on the Florida Coast beach, with attentive staff presenting a series of small plates from the resort’s Sea Level Restaurant. Guests can remove their shoes on the wood walkway before stepping barefoot into their private beach dining experience.

Read More: Elevated Experiences Scored at Florida Smart Meetings Event

What to Do

The crashing waves of the South Florida coast and the poetic sentiment of the never-ending Atlantic Ocean create a natural, calming calling to wellness. The spa treatments and outdoor activities are ubiquitous and innovative, with options that range from top-of-the-line gymnasiums to alternative wellness. I had the pleasure of participating in beach yoga at Ford Lauderdale Marriott Harbor Beach Resort & Spa. It was a great way to center myself before a day of work and gather a better understanding of the beauty South Florida has to offer.

Beach Yoga

All of these experiences encouraged me to rethink my stress level, take nothing for granted and understand that if I am not my best self or take time to recognize beauty and health, I can not be my best for anybody else.

First phase restorations and new all-suite towers

The East Coast influence is strong at the properties below, from floral interior design to the activities and culinary experiences offered. These recent additions are something you may want to take a look at.

La Concha Key West

guest room with floral walls
La Concha Key West guest room

Following its addition to the Marriott Bonvoy family, La Concha Key West has recently completed the first phase of its restoration process, involving a revamp of its 160 guest rooms and 14 suites, filled with touches of wood grain in the corridors, guest room furniture and flooring, as well as subtle floral wall coverings and pops of pastel colors throughout.

Read More: Florida: Miami and the Florida Keys

The full renovation is scheduled for completion by the third quarter of 2024, which will include an overhaul of its public spaces and exterior. In the first quarter of 2024, the property will open new culinary and cocktail experiences in its Cuban restaurant (Perla), bar (Tropicado) and coffee shop (El Dom Coffee Shop).

Four Seasons Hotel Boston

restaurant lounge
Coterie Lounge

The 273-room Four Seasons Hotel Boston partnered with interior designer Ken Fulk to remake its lobby, porte cochere, and public and private event spaces, including its on-site restaurant, Coterie.

With inspiration taken from a Boston residence, the heavy emphasis on solid and patterned olives and shades of orange along the walls and furniture of the property’s spaces are reminiscent of 19th century interior design. Examples of this can be found all around its total 25,350 sq. ft. of event space, from the 3,700-square-foot ballroom, which features floor-to-ceiling windows that provide views of the public garden, to the new Sanctuary, a 2,445-square-foot outdoor private garden courtyard.

The Boca Raton

large living room space in hotel suite
Townhouse Living Room

Tower Suite Collection is the latest addition to The Boca Raton.

The all-suite tower brings 224 one-bedroom suites and Signature Suites—four different suite types that include oversized bathrooms, welcoming living areas and seating nooks—on the tower’s 23rd through 26th floors. Tower Suite Collection guests have priority reservations to the property’s more than 15 restaurants and lounges and priority booking to activities like water sports and yacht charters.

On the 27th floor of The Boca Raton Tower is the private lounge, Top of the Tower, where guests have access to experiences like interactive cooking demos and cocktail-making classes, as well as the opportunity to take part in British High Tea and sommelier-led flight nights. Its private dining space is an ideal spot for dinner parties and cocktail receptions.

The Boca Raton features four meeting venues—Beach Club, Mizner Center, Cathedral and Yacht Club—that are divisible into smaller indoor or outdoor configurations. The 80,000-square-foot Mizner Center features the largest space, the 26,037-square-foot ballroom.

Richard Oshiro

man in blue button up short smiling

Richard Oshiro is the inaugural regional sales manager for MacNaughton, a family-owned hospitality investment, development and management firm based in Honolulu. In this new position, Oshiro focuses on the wholesale, military, groups and travel agent markets for Lotus Honolulu at Diamond Head, Waikiki Malia and Hotel Renew. In his nearly decade of hospitality experience, Oshiro has worked with Hilton Waikiki Beach Hotel, Outrigger Hotels and Resorts, and Hawaii Island Air.

Rodrigo Formoso

headshot of man in glasses smiling

The Setai Miami Beach has appointed Formoso director of sales. Formoso comes from Kempinski Hotel Cancun, where he worked as director of sales and marketing and played a role in rebranding the property from The Ritz-Carlton, Cancun.

Read More: Secrets of Green Miami

Jeff Doane

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Doane is Omni Hotels & Resorts’ chief commercial officer. He brings more than 20 years of hospitality experience to his new position, recently holding the role of chief commercial officer at Accor North America. Doane has also held senior executive roles with Fairmont Raffles Hotels International.

Martin Castaño

man in grey button up and dark blue sport coat

Marriott International has promoted Castaño to regional vice president of sales and distribution for the Caribbean and Latin America. Castaño has experience working in operations, sales, marketing and revenue management. He recently worked as Marriott’s area director of sales and distribution for Central and South America.

Read More: Marriott’s ‘Meet with Momentum’ Creates Community Like None Other

Andrew Casperson

man in blue suit and grey shirt smiling

Promoted from executive vice president of operations, Casperson now holds the chief operating officer position for Coury Hospitality. Casperson joined the Coury team in 2023—following positions with Omni Hotels, W Hotels and Highgate—and has since led hotel and restaurant concepts that have received recognition from top industry names, including Marriott’s F&B Excellence Award, Conde Nast Traveler Readers’ Choice Awards and Wine Spectator’s Award of Excellence.

Kelly Defebo, CMP

woman in black turtleneck sweater smiling

Defebo is Visit Sarasota County’s (VSC) vice president of marketing and communications. Defebo joined VSC in 2008 as director of sales and most recently worked as the organization’s director of sales and marketing. In her new position, she’ll work closely with Sarasota Bradenton International Airport (SRQ) on marketing and programming.

Kaitlin Sweeney

headshot of woman in black shirt smiling

Full-service entertainment agency EastCoast Entertainment (ECE) has named Sweeney managing partner. Sweeney joined ECE as an agent in 2014 and became manager of the agency’s Philadelphia location in 2017.

Jimmy Sarfraz

headshot of man in glasses smiling

Sarfraz is general manager for Conrad New York Midtown in Manhattan. Sarfraz has been with the Hilton Hotels brand for over 15 years, most recently working at Signia by Hilton San Jose as general manager, where he led its rebrand and opening. He has also worked in other managerial roles in New York and the Bay Area, including Conrad New York Downtown, Millenium Hilton New York Downtown, Hilton San Jose and Juniper Hotel Cupertino.

Hope Valentine

woman in black shirt smiling

Valentine is president of CSI DMC. This promotion follows her position with the DMC as chief sales officer, a position included in her 12 years working with the company. Valentine has worked in the events industry for more than 28 years, having developed programs for companies like Ford, Proctor & Gamble, CVS, Honda and Wells Fargo.

Sarah Krieger

woman in black shirt smiling

Krieger is Hyatt Centric Downtown Denver’s sales coordinator. Krieger brings more than 13 years in hotel management to her new position, having begun her career as a front desk agent at Hilton Times Square in New York City and most recently held the role of dual assistant general manager for Aloft/Element Hotel in Austin, Texas.

Virginia Beach’s agricultural industry tells a story beyond economics

Every morning David Trimmer wakes up thinking about the viability, sustainability and growth of the agricultural industry in Virginia Beach.

Trimmer—and the city—places a heavy focus on its agriculture, which makes up a third of its economic output, alongside other major industries like the military and tourism. The viability of the industry is such that the city’s fruits and vegetables don’t necessarily need to be exported, as it’s doing an impactful job serving the 8 million people in the region and its visitors.

Telling a Story

Beyond its profit-making—which is substantial, the industry made $190 million in 2022—the city’s agricultural industry is doing much more; its telling a story and educating its locals and visitors. Although the city has multiple suppliers who often sell large quantities to major retailers, farmers also have their eyes set on smaller, more memorable experiences right on the farm. “Why sell something wholesale if you can sell it at retail?” Trimmer asks. “And if you have a story to tell, you can create that agritourism buzz.”

Trimmer, who became the city’s agricultural director in 2008, parallels the city’s agricultural education with how the city and many other states have been showing and continue to show off their wineries. “We started producing our wineries. We would sell stuff at markets and we would sell it through stores and sell it through wholesalers,” he says. “Wineries in the state and in a lot of areas got the feeling, like, ‘Hey, we’ve got a great story here. Why don’t we market it and bring the people to our farm, [and] bring them to our winery.’ We’re doing the same thing on agriculture side. We got a story to tell here.”

Agricultural Preservation

field of sunflowers
Sunflowers at Salmons Farms

One of the ways Virginia Beach and the farmers who live there are able to keep their farmland for farming and out of reach of development is through the city’s Agricultural Reserve Program, enacted in 1995. The program currently has 909 development rights, covering 10,518 acres across the city.

According to Trimmer, this means the landowner sells the number of housing rights on that property, meaning nothing but farming can take place on that now-sold land. “You still own the land, it’s always yours. You pay taxes. You can sell those rights to the city through the program and preserve that for future generations. It would never become an issue, it would be part of your estate planning. It’s just a way to protect that property.” After a minimum of 25 years, the landowner can request to repurchase development rights, which is then reviewed by the city council.

Read More: Coastal Virginia

Trimmer said he has often seen children leave to go off to college to eventually come back and decide they want to take part in the farming tradition.

He recounted last April when he visited a farm and had a meal where all the food was local. “You listen to their story between each meal, they tell you about their farming operation and the generational aspect of what they do,” Trimmer says. “If you’re a suburban person and you’re just getting exposed to that, you get a greater appreciation for what’s going on.” The city also hosts field trips and educational programs for kids from inner-city schools to learn about the farming and agricultural process.

Putting It into Practice

red tractor on farm
Red tractor at Henley Farm

The Department of Agriculture works and Visit Virginia Beach have a symbiotic relationship, bringing in conventions from across the U.S. to Virginia Beach Convention Center. For example, Iowa Soybean Association is coming to the city in May. “They want to go see what’s going on in farming in Virginia Beach. We all play a part in that. Whether we’re going to a research facility or just going out.”

“We want to buy local, seasonal, sustainable,” says Beth Williamson, general manager/district manager for Sodexo Live!, Virginia Beach Convention Center’s on-site F&B supplier and operator. “We have a lot of great resources here. Maybe when people come here, they don’t know about that. We want it to be our job to educate them and let them know what’s here….There’s some great farms and activities they can do and visit while they’re here. We can use those resources in our menu planning and when we have conventions and guests coming to the convention center.”

A great example of Virginia Beach tapping into its local farms for events at Virginia Beach Convention Center was the Virginia Farm Bureau Federation Conference held in November 2023. The 500-guest event was a more direct look at Virginia’s farming community, showcasing vegetables, fruits, dairy and various meats and seafood from 12 of the state’s local producers, who also made up the event’s attendees.

Read More: Your Complete Guide to Sustainability

The food on display included homestyle meatloaf from Coastal Cattle in Virginia Beach, southern style collards and mini sweet potatoes from Shenandoah Valley Produce Market in Dayton, cheesecake shooters with berry garnish from Richlands Creamery in Wilsons, among other locally sourced meals.

Williamson says they receive a lot of requests about what menu items are local and regional. When local producers aren’t coming to the convention center themselves, in the case of the Farm Bureau Conference, the convention center’s team is doing research of their own to connect with the local farming community, who are also dependable resources, should the team need to connect with others in the community.

“They all work together,” she says. “We also have a local farmers market. Sometimes if the chef is interested in looking for a product, she may go there. They may not have the volume we need at the farmers market, but she can make those connections and we can get it directly from the different farms in the area.”

Molly Crouch, corporate sustainability director for Sodexo Live!, says, “There’s a big push in Sodexo Global all the way down to each of the regions to make sure we’re finding local farmers and responsibly farmed outlets to buy our product from, and we’re allowing that product to go within 150 to 250 miles. That’s helping with our carbon emission reduction. Folks want to see the regional [food], they want to see what was grown here, they want to taste the flavor of the city they’re in.”

Williamson and her team work directly with the convention center’s sustainability coordinator, Kimberlee Dobbins. “She’s heavily involved in the process with the meeting planners and letting them know what we already do. Letting them know about the recycling, that we do composting, finding out from them what type of items they’re going to have to make sure that we’re recycling everything….Then when [the planner] comes to us for the food planning, we’re continuing that, offering the options we have for local and sustainable menus.”

Virginia Green Certification

Virginia Green was launched in 2007, created to encourage green practices in the state’s tourism industry. In addition to certifying businesses, like hotels, breweries, restaurants, museums, tour companies, and sports and music venues and Virginia Beach Convention Center, meeting profs can also apply to have their individual event green certified. Qualifications for certification include sustainability commitment related to recycling, waste reduction, water, energy, communication and signage.

Thirty-nine annual Virginia-based events have been green certified since its inception.

Avoiding wellness washing and incorporating holistic well-being into meetings

Wellness is on every planner’s mind these days—with it, come concerns of “wellness washing.” The term comes from “green washing,” which is when a business or organization markets and presents itself as sustainable to a higher degree than it actually engages in sustainable practices. Wellness washing, then, is the situation in which a business or organization says it champions wellness but does not engage in practices that honor wellness to a truly impactful extent.

A group of professionals with expertise in wellness—its nuances, scope and impact—gathered for a recent Smart Meetings webinar, “How to Avoid Wellness Washing.”

These three experts were David T. Stephens, PMED, host of Return on Wellness Podcast, a 2021 Smart Meetings Meeting Professional of the Year award winner and a five-time winner of the “Fittest Male Meeting Prof”; Sepidah Eivazi, founder of Dawn of the Earth, a platform that combines somatic breathwork with custom tea blending, a recognized member of the Breathe Initiative at the Global Wellness Institute and a passionate advocate for holistic wellness; and Jeanine Cliffe, who strategically manages producing accounts for Four Seasons Hotels & Resorts, and also facilitates transformative wellness retreats, operates her own private practice that offers holistic wellness sessions and is a 2023 Smart Woman “Visionary” award winner.

To see the full discussion, view the webinar on demand.

Breaking Down “Wellness Washing”

Smart Meetings began with an application of the definition of wellness washing to meetings and events: that is, the tendency to throw in some wellness activities at the end of a meeting or event rather than weave it throughout. The speakers shared their own definitions of wellness.

fitness how to avoid wellness washingStevens began, explaining that he has spent much of his life—personal and professional—in the fitness world. Yet, during the pandemic lockdown, he found that although he had all the time in the world to exercise and eat well, consistently, his mental health was at a low. “The lightbulb came on that there is more to wellness than being fit,” he said.

Eivazi jumped in, first by acknowledging Stevens’ openness for sharing his struggle with mental health. She explained that her company, Dawn of the Earth, was born during the pandemic. While it began as an eco-conscious tea company with aims to support farmers around the world, soon after its start she recognized the widespread awareness of wellness and began to transition her company’s model to incorporate somatic breathwork: a breathing technique that regulates the nervous system.

Throughout the panel, she reminds listeners that it always comes back to breath: “It’s all about your relationship with your nervous system and the way you learn and teach your body to regulate emotions.”

Cliffe holds extensive experience in many areas of wellness, with training in inner child healing, hypnotherapy, channeled visualization and energy healing. Her journey with wellness was a long one; she explains that, at the start, she viewed self-care as selfish. It took years of hard work and self-exploration to overcome that mindset. “I was giving a lot, and my anxiety was through the roof. I was starting to realize that I wasn’t showing up as my best self. We give so much to others. We love so much for others, but we really need to start with loving ourselves. By doing that, you are brightening your light. You are showing up as your authentic self.”

She noticed that many of the meeting planners she worked with were in the same boat: giving, giving, giving—and leaving very little for themselves. This led her to develop her wellness retreats.

The speakers all established the common understanding that meeting professionals must take care of themselves.

Read More: Why Meeting Planners Should Put Wellness First

The Impact

Fight-or-Flight

Cliffe explained that our nervous system is the key to wellness, and that practices like breathing exercises and meditation have an impact because they allow the nervous system to regulate.

The fight-or-flight response exists in humans because it allowed our pre-historic ancestors to survive by excreting adrenaline when they encountered dangerous situations; but in our modern day, the fight-or-flight response is triggered any time we feel stressed, upset or scared.

Due to the busy nature of a planner’s work, they often feel stressed. Cliffe says, “We are now constantly at this heightened state, and we don’t even realize that we are. We are excreting this adrenaline on a regular basis, which will then lead to actual physical elements within your body.”

Excessive adrenaline is a known contributor to both cancer and heart disease. Eivazi added that this is where breathwork comes in. By breathing intentionally, we can slow our heart rate, which signals to our brain that we are not in danger. Adrenaline drops.

Energy Fields and Emotion

people talking face to faceCliffe also took time to explain energy fields. She said that people exchange electromagnetic fields when within three feet of one another.

“Just like our cell phones connect to a tower to work, there’s a vibration, an energy, that’s connecting the two, that we can’t see, feel or touch, but it works. We’re the tower, and we have an energy field within us that’s expanding and vibrating,” she said.

She gave the example of walking into a room where people had just been arguing. When someone walks into that room, they notice that something feels off, but can’t put their finger on why. This is because they are picking up on the other people’s upset emotional states, which have altered their energy fields.

This is why it’s so important to have solid emotional regulation skills. Others—colleagues, attendees—will feed off the energy you put out.

Circadian Rhythm

Sleep, too, has a big impact. Eivazi explains, “One of the things that really matters about sleep is that it has a direct impact on our mood.”

Getting natural light in the morning, Stevens explained, tells your brain that it is time to be awake. Eivazi said that, each morning, she goes on a hike and watches the sunrise. Cliffe added that she does the same, even at events: At IMEX, she walks The Strip, coffee in hand, and takes in the natural morning light, which gives her the energy she needs to remain indoors, networking and in meeting rooms, for the rest of the day.

Wellness in Events

meditation and getting sunlightWith some basic understanding of how the body reacts to stress and what practices aid in holistic wellness, the speakers explored what a wellness-centered event looks like.

Natural light was one of the most important elements to the speakers. Encourage attendees to get light, especially in the morning. During the meeting, if possible, it can do a lot to boost the energy in the room by taking attendees outside: encourage one-on-ones that take the format of a walk outside; take the group to a courtyard for networking. If it’s not possible to go outside, prioritize meeting spaces that bring in natural light.

Read More: 5 Innovative Strategies to Incorporate Wellness Into Your Meeting or Convention

Incorporate Stillness

Cliffe expressed the importance of implementing stillness into the agenda. By the end of a three-day session, everything attendees have experienced starts to blend together.

She suggests adding in 10-minute stillness breaks between activities, whether it be stretching, breathwork, or even just free time. By breaking scheduled activities up like this, attendees have a better opportunity to absorb what they’ve experienced and have a clearer memory of it all, later on.

Think Outside the Box

Eivazi explained that when you’re spending so much money on these events, you want people to leave remembering. This happens by providing content that is creative and innovative.

“Nobody is getting creative when you’re just sitting in a conference room listening and being talked at,” she said. “You get your creative juices flowing when you’re moving, when you’re meditating, when you’re doing breathwork, when you’re sitting with a cup of tea or talking to a good friend that inspires you. It’s finding ways to acclimate that in the meeting space so then when you walk out, you feel inspired and invigorated. And you can retain the information. It’s the ROI.”

Wellness in the RFP

education session wellness washingIt all starts with the RFP—making it healthy from the beginning. Stevens said that planners must ask themselves a series of questions: “What are we looking to accomplish? What does that look like? What are the things we are going to offer people? Will that venue deliver on that objective, or not? … It’s about going down and checking that venue’s deliverables against your objectives.”

When a planner puts group wellness experiences into a proposal, Cliffe explained, the property will be able to specify who they work with and what space they can offer. That makes it easier for planners to see which things they want to include out of the venue’s wellness offerings along with prices they can work into their budget.

She added that planners can look into a property’s master practitioner programs—bringing in an outside expert, for everything from quick wellness breaks to scheduled activities or education sessions. “You’re the event planner. You’re not necessarily in the wellness space, so, you can rely on your partners and your hotel reps to have those partnerships.”

Checking In

Cliffe explained that one of the ways she takes care of herself is to have meetings with herself. “I block out time in my calendar to have a meeting with me, and what that looks like is to either go to a yoga class or go on a walk outside in nature. It could be 20 minutes, it could be an hour, but what I find is when I do that, what happens is I have all of these revelations. Then I come back [to my computer], and I’m revitalized for the project that I’ve just created in my head. I’m inspired and passionate about it and I’m really just excited to do it.”

Eivazi built on this, explaining that this quality rest is key. By 8:30 at night, she doesn’t touch her phone; no social media, no emails; she has an hour dedicated to checking in with herself before going to bed. “The most important thing is checking in with me: how did I show up that day?”

Eivazi emphasized that it’s important to set boundaries. By doing so, you’ll contribute to building a more wellness-focused culture throughout your network and set an example for others to do the same.

Read More: Hey, Busy Meeting Planner, You Feeling Stressed?

Wellness as a Culture

Normalizing wellness requires someone going first. That could mean giving attendees permission to head to bed early or join the group a little bit later in the morning, if they need. Stevens added that it’s important attendees feel comfortable not drinking alcohol if they choose, as well. Alcohol certainly has an impact on sleep quality—plus, some people just don’t want to drink. That’s their choice, and it deserves respect. To this end, planners can invest in ensuring that there are quality mock-tail or non-alcoholic options.

The speakers all agreed that self-care means different things to different people. Ultimately, it’s about giving people the opportunity to make the choices that will allow them to have the meeting that they need and want. Instead of wellness washing, wellness is woven into the culture of the meeting.

“All this wellness stuff…it’s inclusivity,” Stevens said. “It’s equity—giving those people who want to live their life in a certain way the opportunity to participate in the way they want to participate.”

A 2024 meetings outlook from Marriott International’s Julius Robinson

image of julius robinson
Julius Robinson

Editor’s Note: Julius Robinson, Marriott International’s chief sales and marketing officer for the United States and Canada, provides the top meetings and events trends and priorities that will shape the hospitality industry in 2024, as seen at several Marriott properties across the United States and Canada.

Non-Traditional Venues

hotel suite with ocean view
Muir, Autograph Collection

Our teams have received increasing requests for nontraditional venues, outdoor setups and reimagined creative spaces. At Muir, Autograph Collection, an oceanfront property in Halifax, Canada, planners who are seeking a unique and memorable setting for their event can book meeting spaces with 360-degree water views, or even rent the hotel’s 36-foot private yacht.

W Philadelphia, which offers more than 45,000 sq. ft. of modern meeting spaces with state-of-the-art audiovisual technology, has hosted several reimagined corporate and social events utilizing the property’s larger suites and creative spaces such as the Wet Deck bar and terrace overlooking downtown Philadelphia.

Large Meetings Make A Comeback

Small and medium-size companies have been leading recovery in group demand since the pandemic, but this year, it’s apparent that large meetings are back. Demand for large events has been so strong that we’re currently working with customers to secure availability into future years during peak times in key markets. After being apart for a few years, customers are showing significant energy surrounding meetings, and that’s evident in our group bookings.

Return to Networking

meeting space with large windows
Gaylord National Resort & Convention Center

With the return of large meetings comes the return of what people missed most about in-person gatherings: being together and networking with others. In addition to 94 event rooms, 101 breakout rooms, and nearly 550,000 sq. ft. of event space, Gaylord National Resort & Convention Center’s Harbour Social was purpose-built for networking, complete with a sports bar, shuffleboard, air hockey tables, duckpin bowling and a bocce court.

At JW Marriott Marco Island Beach Resort,  the hotel’s 10K Alley offers a stylized taproom, where attendees can try over 40 Florida-brewed craft beers, barrel-aged bourbons, and signature cocktails. And, to keep up the competitive spirit, attendees can enjoy the state-of-the-art gaming arcade, boasting bowling, mini-golf, along with a variety of arcade favorites, ensuring your networking sessions are both productive and exhilarating.

Inclusive Experiences for Meeting Attendees

Far more than a trend, inclusion continues to be a central pillar for meetings and events planners, from thoughtful inclusive menu planning to neuroinclusive meeting practices, including dedicated quiet rooms, sensory/fidget toys and closed captioning for event presentations. As identified in our industry research with PCMA released in our Guiding Principles for Experience Design, designing for belonging—considering different abilities and varying needs related to mental health—is essential for a successful meeting and will be a key driver for experience innovation in the industry for years to come.

Read MoreNeuroinclusion: Events for Everyone

Aligning Content to Gen Z Attendees

Planners and strategists are seeing an increasing number of Gen Z meeting attendees and are incorporating elements tailored toward their engagement, from shorter sessions to gamified interactive activities.

Read MoreGen Z Meeting Professionals Navigate Industry Challenges and Hope for Future

Bleisure Travel Isn’t Going Anywhere

hotel pool
Sheraton Orlando Lake Buena Vista Resort

 As evidenced by “shoulder night” bookings on Sundays and Thursdays, guests are adding days pre- and post-conference—a sign that blended travel is here to stay. Many businesses are now selecting their hotel/meeting space based on family-friendly amenities such as a pool, childcare or kids camp programs, and perks to nearby attractions.

Sheraton Orlando Lake Buena Vista, which features more than 31,000 sq. ft. of event space, has offered groups perks such as complimentary Walt Disney World Resort tickets to groups with room blocks of 50 or more.

Local Influences

hotel courtyard
Waikiki Beach Marriott Resort & Spa

We’ve seen a perspective shift in the way hotels view their meetings and events offerings, prioritizing unique spaces and cultural traditions to provide a memorable experience for attendees. At Waikiki Beach Marriott Resort & Spa, attendees can connect with water—and with each other—through the resort’s ʻauʻaukai ceremony.

Stemming from the belief of early Hawaiians who used it for renewal and connection, the ceremony incorporates practices of purification via ocean water, helping attendees emerge with a clearer focus on mutual goals. The newly transformed The Westin Washington, DC Downtown features a new collection of meeting spaces with floor-to-ceiling windows and direct access to the Anthem Row promenade, which can also be activated to give attendees a uniquely D.C. experience.

 

Cara Banasch

Cara Banasch headshot for Smart Moves
Cara Banasch, ConferenceDirect

Banash is appointed senior vice president of enterprise solutions at ConferenceDirect. She will oversee sales, strategy and implementation of the company’s Strategic Meetings Management Program. Wenks holds over 20 years of experience in executive hospitality leadership, most recently serving as vice president of the sales organization for Omni Hotels. Her fresh perspective and expertise will help ConferenceDirect to strategically support and acquire strategic accounts and partnerships.

Brooke Jung

Headshot of Brooke Jung
Brooke Jung, Visit Albuquerque

Visit Albuquerque welcomes Jung as vice president of destination development and community engagement. She brings over 15 years of experience in tourism and experiential marketing. In her new role, Jung will lead her department in developing partnerships, overseeing the Visitor Information Centers and crafting short- and long-term plans to enhance visitors’ experience of the destination.

Jerry Pupillo and Yuko Yoshida

Headshots of Jerry Pupillo and Yuko Yoshida
Jerry Pupillo and Yuko Yoshida, The LineUp at Wai Kai

Waterfront adventure venue The LineUp at Wai Kai makes two key executive appointments.

Pupillo will fill the roles of director of business development and general manager. With over three decades of experience in the Hawaii tourism industry, he is well-prepared to oversee and lead all operational departments and to develop and implement strategic plans to achieve growth objectives.

Yoshida will serve as director of marketing. She has spent 12 years in the industry, most recently serving as marketing manager at Kahala Hotel & Resort in Honolulu, where she developed and implemented campaigns to expand the company’s audience. She will now execute marketing strategies and tactics to elevate The LineUp’s position as a venue destination.

Revell Newton

Headshot of Revell Newton
Revell Newton, King Kamehameha Kona Beach Resort

King Kamehameha Kona Beach Resort appoints Newton as director of sales and marketing. He brings over 25 years of experience in Hawaii’s hospitality industry, plus thoughtful leadership skills and the expertise of a local. Prior to this role, Newton held key leadership roles at luxury resorts in Oahu, Kauai and Maui.

Paul Hills

Headshot of Paul Hills
Paul Hills, DoubleTree Resort by Hilton Paradise Valley-Scottsdale

Hills is appointed to the role of general manager at DoubleTree Resort by Hilton Paradise Valley-Scottsdale. In his most recent resort manager role, he oversaw an ownership and brand change alongside a $45 renovation. He has led several teams at Hilton brands throughout his 20-year career.

Kimberly Stone

Headshot of Kimberly Stone for Smart Moves
Kimberly Stone, MI&W

MI&W welcomes Stone as the first-ever vice president of event technology. She has a proven track record in implementing cutting-edge technology solutions and optimizing processes that create a seamless and engaging attendee experience. Stone is experienced in and committed to leveraging technology to enhance event experiences.

Zavier Jones

Headshot of Zavier Jones for Smart Moves
Zavier Jones, Visit Myrtle Beach

Jones joins Visit Myrtle Beach Group Sales Team as experience coordinator. He will collaborate with the group sales team to create memorable experiences for meeting and event planners during Site Inspections and FAM tours, as well as for their attendees during meetings and events. Most recently, he worked as the sales coordinator for Hilton Hotels & Resorts.

René Blino

Headshot of René Blino
René Blino, Monte-Carlo Beach

Blino joins Monte-Carlo Beach (Monte-Carlo Société des Bains de Mer Group) as managing director. Most recently, he served as managing director at Hôtel Madame Rêve in Paris. He has extensive experience in numerous hospitality roles, including as human resources director, accommodations director, F&B director and hotel manager.

Julian Tucker

Headshot of Julian Tucker for Smart Moves
Julian Tucker, Thompson Denver

Tucker takes on the role of general manager at Thompson Denver. With 25 years of hospitality experience, Tucker has established himself as a long-time leader for various Hyatt properties, serving as director of rooms at Hyatt Regency Denver Tech Center and other roles at numerous Caribbean properties, and most recently as general manager at Andaz West Hollywood.

Jessica Bauer

Headshot of Jessica Bauer
Jessica Bauer, The Logan, Philadelphia’s Hotel

The Logan, Philadelphia’s Hotel, promotes Bauer to general manager. Bauer, born and raised in Philadelphia, has been with the property since 2007, most recently serving as director of sales and marketing since 2016. She will manage all aspects of the property, from profitability to product quality to guest service.

Read More: Smart Moves in Minneapolis, Ann Arbor and More

Venues around the world reveal groundbreaking debuts

Pioneering venues make the meeting world go round. Luxury like you so far have only imagined pops up in new and renovated hotels and venues in Tokyo, coastal Mexico and London. Certainly, these spaces are beautiful; but beyond beautiful, they are innovative, thoughtful, and are pioneering what a meeting destination can be.

The Tokyo EDITION, Ginza

The Tokyo EDITION, Ginza New and Renovated
The Tokyo EDITION, Ginza

EDITION Hotels opens the doors to its second property in Tokyo, The Tokyo EDITION, Ginza. Housed in the heart of Tokyo’s central shopping and entertainment district, the property balances the EDITION brand’s avant-garde approach with traditional Japanese culture to provide guests with a groundbreaking hospitality experience.

The 14-story boutique hotel offers 86 spacious guest rooms and suites. In addition, guests can enjoy a modern brasserie and numerous innovative bar concepts, including Japan’s only punch-focused cocktail bar. Plus, Ginza holds the highest concentration of Michelin-starred restaurants in Tokyo with 34 of the city’s 183.

Vertical gardens adorn the hotel tower’s metal lattice façade. Inside the guest rooms, a minimalist foundation, with travertine and cream-colored leather, make the green marble basins and chrome fixtures in each bathroom pop. In the lobby, after passing through the hotel’s vestibule entrance, guests will take in abundant natural light through floor-to-ceiling windows and the sculptural grand staircase, cast from white metal.

Read More: Best Food Cities Across the Globe

Hotel Indigo La Paz Puerta Cortes

Hotel Indigo La Paz Puerta Cortes
Hotel Indigo La Paz Puerta Cortes

Between the Sea of Cortez and La Paz Bay stands of IHG’s newest openings, Hotel Indigo La Paz Puerta Cortes. The beachfront Mexico resort offers breathtaking views certain to leave attendees in awe. Each ballroom accommodates 120-180 guests, and flexible meeting space can be divided into three separate rooms perfect to serve different needs. Planners can also take advantage of onsite catering options, audiovisual equipment and event planning services.

At the onsite restaurant, Cardon and Barco, guests can enjoy bold Mexican and international flavors. During leisure time, guests can pay a visit to the expansive golf course or the spa, get in some adventure along the Malecón or take part in water sports at the marina.

BMA House

BMA House Great Hall New and Renovated
The Great Hall at BMA House

BMA House, a leading sustainable London venue, unveils a sustainable renovation of its iconic Great Hall. Already known for its grandeur and historic significance, the Grand Hall now places a higher emphasis on minimizing waste. Those leading the renovation took steps to reduce the project’s environmental impact from start to finish.

When the renovation team removed the old carpet, rather than send it to landfill, they reduced the carpet tiles to their component parts, then sent the yarns to be regenerated into new products to enable a full cyclic reuse. BMA House also invested in Burgess chairs from sustainable manufacturer Burgess Furniture, which uses environmentally friendly materials in all their products. The old chairs were recycled through the Business2Schools charity initiative, which repurposes office furniture and technology for use in UK state schools.

The Great Hall can host up to 294 guests theater-style and 320 reception style. Between massive Corinthian columns, embellished with gold-leaf detailing, large windows bring in abundant natural light. The 28-foot-high ceilings only build on the expansive feel of the space. The new color scheme creates a warm, neutral ambience that provides an ideal backdrop for event planners to customize the space according to their own unique visions.

Read More: London Meetings: A Tale of Two Cities

Valentine’s Day is the perfect time to reflect on how much we love our careers as meeting professionals. Like any epic romance, there are moments where the challenges can seem daunting, but the bond is strong. That is why here at Smart Meetings, we advocate for taking the whole month to focus on the sweet, tender moments afforded by a life spent helping other people come together, learn, connect and grow (even if a lot of that is happening online now).

It is also a perfect time to think about how Smarties actively celebrate #meetingprofs-style. We don’t just sit and wait for presents, we manage branded gift box shipments, decorate for the occasion and whip up the perfect chocolatini for toasting. In short, we spread the love. Here are the top 10 ways planners celebrate the season of caring.

10. Repurposing bouquets from significant others for table decor. (Saves on budget and the environment, according to our friends at ReBloom who know a thing or two about recycling petals.)

9. The opportunity to send a cute, personalized gift box to clients without breaking a sweat by calling on your partners at Links Unlimited or Boundless Network.

8. Deals at your favorite hotels for sweet site inspections.

The West Hollywood EDITION

The West Hollywood EDITION’s Date Night package takes dinner and a movie to the next level, with a penthouse stay, a three-course dinner delivered to your suite and exclusive private access to the hotel theater for a movie of your choice. For details and booking, click here.

At Pennsylvania’s Nemacolin, host hotel for the current season of The Bachelor, the Sweetheart Package gets you Champagne, strawberries, breakfast in bed and 10% off your stay—plus, add-ons ranging from spa treatments and horse-drawn carriage rides to race car driving. Book here.

InterContinental Buckhead Atlanta’s V-day special includes a top-level room with a view and a romantic Southern-style dinner for two by James Beard award-winning chef Art Smith.

The Embassy Row Hotel in Washington, D.C. is offering its Valentine’s deal every weekend in February, with special gifts, chocolate, Champagne, rose petal turndown service and complimentary valet parking—as well as an Instagram-worthy flower wall in the lobby. See here.

The Pittman Hotel in Dallas is offering Champagne for two, locally sourced treats and late check out for your romantic getaway.

San Francisco Bay Area Fairmonts are offering Venice Carnivale in the hills at Claremont Club & Spa, Reignite the Romance packages at Fairmont Sonoma Mission Inn & Spa and Love Rules at Fairmont San Francisco.

7. Chocolate. Obviously.

6. Personalized branded candy hearts. (Less obviously.)

5. Creative themed cocktails.

Chocolate-covered strawberry martini from Lemon Tree Dwelling

  • 1 Godiva Chocolate Liqueur
  • 1 strawberry vodka
  • ½ half & half
  • Fresh strawberryfor garnish

Or, book an interactive, virtual cocktail class for your group. Mixology Mixer’s romantic themed package includes personal cocktail kits sent to each participant and a one-hour online mixology session so you can cheers to love.

4. Repurposing all that ribbon left over from the holidays. (Sustainable!)

3. Rocking a festive red or pink lip or hat to spice up your morning Zooms. Give business as usual a vacation by adding spark to the virtual stand up with these engaging ideas.

2. Spreading the love by organizing a group fundraiser or community giveback. CSR is a chance to show your creative side, even when we are not in the office.

1. Indulging in a little self-care because you are your most important Valentine.