The average daily rate for a hotel guest room in the United States is the highest it’s ever been, at $158.67 in 2024. Despite this, hotel guests feel they are getting the best value they’ve ever received.
“We’re at an important inflection point in the travel marketplace where several years of record-high hotel demand and the pace of room rate increases [are] starting to slow,” said Andrea Stokes, hospitality practice lead at J.D. Power.
“Hotel owner and operator investments in guest room decor and furnishings, in addition to bathroom updates, are paying off in higher satisfaction. One area in which hotels can significantly influence guest satisfaction without massive capital expense is with technology like smart TVs and updated room temperature controls. Travel is becoming more complex with the potential for flight delays or increased road traffic, so guests want hotels to provide the comforts of home.”
The key findings from the study:
“Smart TV/ability to stream my content” is considered a “need to have” by 40% of guests, compared to 21% in 2019. Seventy-two percent of guests noted their room included a smart TV, up from 39% in 2019; 60% used their smart TV during their stay.
Perception of value for nightly rate paid increased in every hotel segment; the most significant gains came from upscale, midscale and economy segments.
Overall satisfaction score among hotel guests who use the hotel’s mobile app is 699 out of 1,000, 68 points higher than those who don’t use the hotel’s mobile app.
Across all hotels ranked, the average rate of guests experiencing a problem, such as an odor or housekeeping issue, is 12%. Although rare, when problems do occur, guest satisfaction falls 217 points from 677 to 460.
These recent hotel openings and renovations are bringing style, comfort and unique local experiences to meeting professionals and travelers alike
Summer 2025 is packed with fresh energy in the hotel world, with a range of stunning openings and renovations designed to inspire and refresh. Mountain Modern Sedona invites adventurers and their furry companions to unwind in oversized rooms with Southwestern charm and wellness-focused programming that extends into the magical desert nights. Over on the East Coast, The Hotel at Arundel Preserve wraps up guest room and corridor updates that enhance its boutique vibe, just minutes from BWI Airport, with thoughtful meeting space improvements.
Meanwhile, AC Hotel Pasadena brings European sophistication and local artistic flair to the heart of Playhouse Village with spacious rooms and flexible event venues. In Canada, Nobu Hotel Toronto makes a striking debut in the Entertainment District, pairing sleek Japanese minimalism with panoramic skyline views and vibrant dining.
The Ritz-Carlton, Rancho Mirage shines after a multi-million-dollar remastering, blending modern desert elegance with inviting firepit rooms and inspiring meeting spaces. And rounding out the list, Fairmont Pacific Rim unveils its exclusive Fairmont Gold experience in Vancouver, a serene urban retreat where breathtaking views meet nature-inspired luxury and wellness amenities.
Together, these properties represent the evolving landscape of hospitality, offering warm welcomes, stylish spaces and thoughtful touches that elevate meetings and stays to memorable experiences.
Mountain Modern Sedona
Mountain Modern Sedona officially opened its doors on April 26, its second location outside of Jackson Hole, Wyoming. The property boasts 89 oversized rooms, studios and suites, providing the perfect home base for the modern adventurer and their furry friends, and blending Southwestern charm with stylish functionality. Guests enjoy access to an expansive pool, a destination-inspired culinary concept and a community-focused lobby. The property caters to the growing segment of travelers in search of respite in the great outdoors, boasting a practical-meets-playful design with custom gear walls offering year-round storage for hiking boots, walking sticks, backpacks and more. Sedona is the land of spirituality and wellness that goes beyond the physical.
To lean into its destination and the kind of traveler Sedona attracts, Mountain Modern Sedona offers unique programming including crystal bowl sound baths, breathwork and meditation, chakra exploration, quantum healing, vortex talks to explore the destination’s energetic hotspots and more.
Experiencing the magic of the night is captivating travelers, and Mountain Modern Sedona offers plenty of programming to cater to this growing interest. From evening yoga in the park and stargazing to sunrise ceremonies based upon the local Native American traditions, the property provides opportunities for guests to explore the destination beyond the daylight hours.
The Hotel at the Arundel Preserve
The Hotel at the Arundel Preserve, located at 7795 Arundel Mills Blvd. in Hanover, Maryland, has recently completed renovations of all guest rooms and corridors on the property. This redesign enhances the hotel’s 2023 renovations of the lobby and meeting rooms, reaffirming its status as the premier boutique hotel experience in the heart of Maryland.
The property, built in 2011, is located 7.5 miles from Baltimore/Washington International (BWI) Airport. In 2023, the hotel renovated its lobby, meeting rooms and pre-function spaces, resulting in improved flow, additional seating arrangements and a warm, inviting atmosphere. The 12,000 sq. ft. of meeting space now features comfortable seating options in pre-function spaces, enhanced lighting and luxurious furnishings.
The renovation of the hotel’s 150 guest rooms reflects the same ambiance and style found in the lobby, meeting and pre-function areas. Each guest room now includes eco-friendly lighting, extra outlets and contemporary, residential-style finishes. The renovation also included upgrading the hotel’s fitness center, which includes all new Life Fitness equipment and finishes.
AC Hotel Pasadena
AC Hotel Pasadena, the newest addition to the globally recognized AC Hotels by Marriott brand, opened in April, introducing a refined blend of European sophistication and contemporary design to the heart of Pasadena’s vibrant Playhouse Village.
AC Hotel Pasadena draws inspiration from old-world Pasadena and its lush natural surroundings while integrating heritage with modern elegance. The design emphasizes clean lines, functional sophistication and a neutral palette, featuring open, flowing spaces, floor-to-ceiling windows and a balance of modern and natural textures to enhance comfort and style. The hotel boasts 194 thoughtfully designed rooms, including 66 double queens, 123 kings, four suites, and one exclusive penthouse suite, offering a refined yet accessible retreat for business and leisure travelers.
For business travelers and event hosts, the hotel offers over 9,500 square feet of flexible meeting and event space, including a ballroom and executive boardroom, making it an ideal destination for corporate gatherings, social events and celebrations. As the official hotel partner of Pasadena Playhouse, the hotel welcomes theatergoers year-round, enhancing their cultural experience with a stylish, convenient stay.
Honoring Pasadena’s artistic and cultural heritage, AC Hotel Pasadena features artwork from California-based artists throughout the hotel, reinforcing a connection to the region’s creative community.
Nobu Hotel Toronto
Nobu announced its Canadian debut with Nobu Hotel, Restaurant & Residences, rising 45 stories in the heart of Toronto’s vibrant Entertainment District. Opened earlier this year and founded by internationally renowned Chef Nobu Matsuhisa, Academy Award winner Robert De Niro and Hollywood producer Meir Teper, Nobu Hospitality blends modern luxury and minimal Japanese tradition with the energy of a lifestyle hotel.
Nobu Hotel Toronto is situated above the historic Pilkington Glass Factory, with two dramatic residential towers housing 660 units. The hotel, located atop the west tower, offers dazzling panoramic views of Lake Ontario and the city skyline.
The 36-suite urban resort features a private hotel lounge, a wellness facility with state-of-the-art fitness equipment and the highly anticipated 15,000-square-foot, two-level Nobu restaurant. The restaurant includes a separate bar and lounge, two private dining rooms, a sushi bar and an outdoor terrace.
The Ritz-Carlton, Rancho Mirage
The Ritz-Carlton, Rancho Mirage recently completed a two-year, multi-million-dollar remastering project that blends the resort’s luxury experience with the natural beauty of its desert surroundings. The resort has been reimagined from public spaces to guest rooms, dining experiences, poolscapes and more.
The resort boasts 260 guest rooms, including 32 suites, 16 of which are vista residential suites. The Ritz-Carlton, Rancho Mirage offers the only hotel rooms overlooking the Palm Springs Valley. Newly reimagined rooms and suites are adorned with soft color palettes and contemporary geometric shapes to create the tranquil ambiance of a modern desert oasis. Enhanced guest rooms feature sleek furnishings, crisp Frette linens and subtle accents of white, tan, gray and chrome.
The resort also offers 54 rooms with firepits, including 38 fireplace terrace rooms, the epitome of California living. Plush outdoor couches and chairs set the stage for relaxation during the day and throughout the evening by firelight.
The Ritz-Carlton, Rancho Mirage offers more than 30,000 sq. ft. of meeting space for group meetings and social functions. Iconic elements such as the tortoise shell-inspired chandelier in the ballroom were preserved, while new touches were added. For example, the newly designed carpet in the meeting space replicates life-sized succulents inspired by the plants found in the Zen garden next to the resort’s concourse. The colors are light and bright, providing an inspiring space that captures the beauty of the surrounding area.
The Fairmont Pacific Rim
Fairmont Gold guest room
The Fairmont Pacific Rim, Vancouver’s definitive Five-Star hotel, revealed its highly anticipated Fairmont Gold experience following an extensive renovation led by Westbank, the hotel’s co-owner and developer, in partnership with Canadian interior design studio Nivek Remas. This new chapter in Five-Star hospitality seamlessly blends nature-inspired design with unparalleled service, offering an exclusive retreat where creativity, connection and breathtaking views redefine urban luxury.
Spanning the 20th to 22nd floors, floor-to-ceiling windows illuminate each space with natural light, creating a residential feel that complements the natural environment. The oversized marble bathrooms are a sanctuary of relaxation, featuring Japanese-style washlets, deep soaker tubs with resin bathtub trays, Dyson Supersonic hair dryers and eco-conscious amenities. Enhanced wellness offerings to promote restful sleep and relaxation include a personalized pillow menu, shower and pillow sprays, essential oil diffusers and in-room yoga mats.
At the heart of the Fairmont Gold experience on the 20th floor is the exclusive Fairmont Gold Lounge, where sophisticated design meets curated gastronomic delights and seasonal experiences. Guests can indulge in a complimentary fresh-to-order breakfast, chef’s curated canapés during cocktail hour and sommelier-selected wines and hand-crafted refreshments against a backdrop of panoramic waterfront views with a private terrace.
Fairmont Gold offers an unparalleled guest experience with bespoke amenities, including a dedicated 24/7 concierge team that curates personalized itineraries and provides anticipatory service. Guests enjoy exclusive access to handpicked offerings, from immersive local culinary and cocktail activations to wellness-focused treatments designed to foster well-being and enhance relaxation.
When temperatures rise in the Midwest, excitement spikes as well. Chicago’s Riverwalk is buzzy day and night with guided tours from Chicago Architecture Center aboard the First Lady riverboat, festivals and shopping, lots of shopping. For Marriott Convention & Resort Network’s Meet with Momentum Summer in the City customer event based at Sheraton Grand Chicago Riverwalk, the brand played to the strengths of the destination with creative immersive activities.
Playful and Personalized Entertainment
Improv actors
As the home of world-famous Second City, improv comes naturally to Chicago. By prepping the troupe with the particular challenges meeting professionals face, the exclusive performance riffed on everything from the tedium of the contracting process to the frantic pace of event-life.
A surprising fact about improv actors is that while they are tasked with making the most of whatever is available to them in the moment, they actually prepare extensively before they take the stage.
The performance was followed by an elevated reception upstairs at Utopian Tailgate, an indoor-outdoor venue that featured everything Chicago cuisine—hot dogs, barbecue and fajitas along with the one and only Professor Pizza. To brighten the mood, aura readers and color stylists offered analyses to take home and start conversations.
Also leveraged for an exclusive experience was the popular Windy City Smokeout country music festival. Attendees enjoyed Platinum Access on an elevated stage with barbecue and a hosted bar to watch the action in comfort—with or without bejeweled cowboy boots.
Celebration of the Citywide
Megan Moroney
Incorporating a massive event on the United Center campus that had the whole city seemingly humming Megan Moroney’s “Tennessee Orange” was fitting considering the meeting professionals in attendance plan large, citywide events when they aren’t yelling out prompts for improv actors.
Marriott Convention & Resort Hotels Vice President of Sales Adam Korchek counts Chicago as always being an important corporate and association conference city. Despite the hesitation some companies are exhibiting when committing for future years, he anticipates that trend continuing.
Looking to move groups through France this week? Not so fast—air traffic controllers are on strike, grounding hundreds of flights and causing ripple delays across Europe. Want to know what travelers say they prioritize versus what they actually book when it comes to sustainability? Trip.com’s latest report breaks that down. Thinking of planning an incentive trip to the Mediterranean offseason? Windstar Cruises just announced a sleek new yacht sailing winter itineraries starting in late 2026.
As always, Smart Travel is here to bring you the latest updates shaping the way we move, meet and plan.
French Air Traffic Control Strike Causes Widespread Flight Disruptions
Planners with events in or near France this week should brace for delays. French air traffic controllers began a nationwide strike on July 3, citing outdated equipment and staffing shortages. The walkout has disrupted operations at major hubs, including Paris-Charles de Gaulle, Orly, Nice, Lyon and Marseille, with the impact expected to continue into Friday, July 4.
According to Reuters, France’s civil aviation authority (DGAC) has asked airlines to cut flights, resulting in at least 525 cancellations and over 600 delays by early Thursday afternoon. Ryanair alone canceled 170 flights, affecting more than 30,000 passengers.
“Despite these preventative measures, disturbances and significant delays are to be expected at all French airports,” DGAC warned, encouraging travelers to rebook if possible.
For meeting professionals with attendees flying into France or connecting through its airspace, this strike could create ripple effects across Europe. Long-haul flights, especially those operated by Air France, appear less affected for now, but regional travel remains unpredictable.
Trip.com Reveals the Reality of Sustainable Travel Preferences
Trip.com Group’s 2024 report, based on a global survey of nearly 10,000 travelers across key markets, highlights both growing interest and persistent gaps in sustainable travel:
High awareness, modest commitment: While over 90% of respondents say sustainability matters, only around 60% have actually booked eco-friendly options.
Cost still a barrier: A majority are unwilling to pay more than 5% extra for greener choices, showing price remains a primary hurdle.
Demand for transparency: Over 70% expect clear sustainability labels on travel bookings, suggesting travelers want both responsibility and clarity.
Regional nuances matter: European travelers are often driven by environmental concerns, while Asia-Pacific respondents focus more on community and cultural impact.
Sustainability is no longer a “nice-to-have”—it’s expected. To turn intention into action, event organizers should emphasize visible green elements, such as promoting low-carbon transport, clearly labeling eco-friendly accommodations and offering meaningful incentives like carbon offsets or loyalty bonus points.
Smart Travel tip: Work with DMCs and venues that offer transparent sustainability credentials and consider showcasing your event’s green initiatives in your marketing and attendee materials.
Windstar to Debut New Yacht, Star Explorer, in the Mediterranean Winter 2026
Windstar Cruises is setting sail for a new season of off-season Mediterranean magic with the debut of Star Explorer, a 224-guest yacht launching December 28, 2026. The new vessel joins Windstar’s Star Class fleet and will offer immersive itineraries designed to highlight Europe’s quieter, cooler months, with overnight stays in Florence, Barcelona and Nice, and visits to lesser-known ports like Genoa, Catania and Malaga.
“Winter is when the Mediterranean slows down—and that’s when Windstar steps in,” said Jess Peterson, director of destination experience & itinerary planning.
For planners looking to extend travel opportunities into the shoulder season, Star Explorer’s winter voyages could provide a unique twist for incentive groups or leisure extensions. Highlights include local festival tie-ins like Venice’s Carnevale, Greece’s Epiphany celebrations and twinkling winter markets across the region.
Calgary to Welcome Three Luxury Marriott Hotels by 2030
Marriott International and Calgary-based developer Truman have announced plans to bring three high-end hotels to Calgary’s Culture + Entertainment District, marking the brand’s first luxury offerings in the city. The lineup includes W Calgary, JW Marriott Calgary and an Autograph Collection Hotel at Stampede Park, with openings expected in 2028, 2029 and 2030 respectively.
The W Calgary and JW Marriott Calgary will anchor two of Western Canada’s tallest towers, offering a combined 505 hotel rooms, nearly 360 branded residences and over 48,000 sq. ft. of meeting space. Meanwhile, the Autograph Collection Hotel, connected to Stampede Park, will offer 320 rooms, 15,000 square feet of event space and rooftop amenities with skyline views.
“As Marriott continues to expand our hospitality options in Canada…these new hotels are poised to usher in an unparalleled level of hospitality,” said Paul Cahill, COO of Marriott Canada.
With a $1.47 billion investment, the development is expected to support over 11,000 jobs and significantly boost tourism and convention capacity, aligning with Calgary’s ongoing revitalization of its downtown core.
Seattle’s tourism board has rolled out a new tool for visitors seeking personalized trip advice. “Emerald,” a custom AI travel assistant powered by GuideGeek technology from Matador Network, is now live on Visit Seattle’s website and available via WhatsApp.
Trained on Visit Seattle’s deep destination content and connected to over 1,000 travel data sources, Emerald offers real-time, tailored suggestions for everything from parks and neighborhoods to restaurants and local events. Users can input preferences like group size, interests or travel style and get custom itineraries or on-the-go tips.
“Emerald helps each visitor tailor their experience in Seattle and its surroundings in their ideal way,” said Visit Seattle CEO Tammy Canavan. The tool can also assist international travelers ahead of major events like FIFA Club World Cup 2025 and World Cup 2026, offering multilingual support in over 45 languages.
Seattle joins a growing list of global destinations using AI to personalize travel, offering planners and visitors smarter, tech-forward ways to explore.
Want to speed through TSA? You’re in luck—DHS just ended the long-standing “shoes-off” screening rule, aiming to streamline airport security without compromising safety. Managing corporate travel for a big-spending client? American Airlines is rolling out a new AAdvantage Business Select tier with extra perks for companies spending $250K or more. Looking to add immersive experiences to your incentive trips? Conrad Hotels’ new “1/3/5” program offers curated cultural outings lasting one, three, or five hours—perfect for tight schedules and deeper connections.
As always, Smart Travel is here to bring you the latest updates shaping the way we move, meet and plan.
In a move aimed at speeding up security lines and improving traveler comfort, the Department of Homeland Security announced this week that passengers will no longer need to remove their shoes at TSA checkpoints. The updated policy is part of a broader push to modernize airport screening through advanced technology and a multi-layered security strategy.
“Ending the ‘shoes-off’ policy is the latest effort DHS is implementing to modernize and enhance traveler experience,” said Noem, who noted the change is expected to reduce wait times without compromising safety.
This update follows other recent traveler-focused initiatives, including TSA’s “Serve with Honor, Travel with Ease” program for military families and the continued rollout of REAL ID verification.
American Airlines Introduces New Business Tier for High-Spending Companies
Starting July 21, American Airlines will launch AAdvantage Business Select, a new tier within its AAdvantage Business loyalty program aimed at companies that spend $250,000 or more annually on travel. The enhanced tier offers perks like up to 4% savings on eligible fares, Group 5 boarding for travelers and instant access to use or transfer company-earned miles.
The AAdvantage Business program allows both companies and employees to earn AAdvantage miles and loyalty points on bookings made through aa.com, the app or agency channels. Businesses with at least five active travelers and $5,000 in spend can redeem or transfer miles, though that threshold is waived for Citi/ AAdvantage® Business cardholders.
“This new tier allows us to further enhance the benefits that our most valuable members earn,” said Lucas Martin, American’s SVP of sales.
For planners managing small or midsize travel programs, the update adds more flexibility and incentive potential, especially when aligning group travel with loyalty strategy.
Conrad Hotels Launches Time-Tailored Itinerary Program “1/3/5”
Conrad Hotels & Resorts has introduced a new global program, Conrad 1/3/5, offering immersive destination experiences designed to last one, three or five hours—ideal for busy travelers looking to make the most of their time. Officially launched in July 2025, the program is inspired by founder Barron Hilton’s belief in meaningful, place-driven discovery and aims to connect guests more deeply with local culture, design and storytelling.
From guided art tours in New York and sand sculpting in Orlando to horseback rides in Morocco and sword making in Tokyo, the curated itineraries reflect a rising demand for experiential travel. The offerings are tailored by property and bookable through each hotel’s concierge.
“With the launch of Conrad 1/3/5, we’re empowering our guests to discover new perspectives through curated, time-tailored experiences that go beyond the expected,” said Dino Michael, Hilton’s SVP & global head of luxury brands.
For planners seeking creative group extensions or localized cultural moments, the 1/3/5 program offers a flexible framework for integrating authentic experiences into incentive and executive travel.
Oceania Cruises Takes Delivery of Oceania Allura, Announces Two More Ships in the Works
Oceania Cruises has officially taken delivery of its newest ship, Oceania Allura, a 1,200-guest vessel designed to raise the bar in culinary-focused luxury cruising. Built at the Fincantieri Shipyard in Genoa, Allura is the second in the Allura Class and features new dining concepts, revamped menus and the line’s first-ever crêperie. The ship also introduces expanded wine pairings, digital enrichment offerings and some of the largest standard staterooms at sea.
“She represents our bold vision for an entirely new generation of luxury travel experiences,” said Jason Montague, chief luxury officer. Guests aboard Allura will enjoy 26 inaugural voyages across the Mediterranean, Caribbean and Canada/New England beginning July 18, 2025.
At the ship’s delivery ceremony, Oceania confirmed an expanded shipbuilding plan: Two additional Sonata Class vessels are now slated for delivery in 2032 and 2035, joining Oceania Sonata (2027) and Oceania Arietta (2029). These ships will carry 1,390 guests and continue Oceania’s focus on small-ship intimacy, fine cuisine and immersive destination experiences.
British Airways Adds Rabat, Graz and More Madrid Flights to Short-Haul Network
British Airways is expanding its European footprint with three new short-haul routes launching this winter. Starting November 5, BA Euroflyer will debut twice-weekly service from London Gatwick to Rabat, Morocco—marking the airline’s third Moroccan destination alongside Marrakech and Agadir. Known for its blend of historic charm and modern flair, Rabat offers a year-round warm-weather escape from just £70 each way.
Also from Gatwick, a new three-times-weekly route to Graz, Austria, will launch on November 21. The only direct flight between the UK and Graz, this addition brings British Airways’ Austrian destinations to four and gives travelers easier access to one of the country’s most festive holiday markets and summer outdoor scenes.
Meanwhile, BA Cityflyer will introduce 11 weekly flights from London City Airport to Madrid beginning December 1. These flights complement the carrier’s existing Heathrow service and are timed to support onward South American connections, including Bogotá, Montevideo and Lima.
All flights include the option of Club Europe business class, with added perks such as lounge access, priority boarding and full meal service.
An interview with Anita Paic, head of Vienna Convention Bureau, on what makes the city a global standout for events
Vienna had been on my wish list for years, and it absolutely delivered. From its elegant venues and vibrant food scene to the warm, thoughtful service around every corner, the city offers a blend of charm and sophistication that’s hard to beat. Whether you’re planning an intimate gathering or a large-scale event, properties like Anantara Palais Hansen Vienna Hotel, Hilton Vienna Park and Rosewood Vienna bring something special to the table. Add in the easy access from the airport and one-of-a-kind transportation options, and you’ve got a recipe for a truly elevated attendee experience.
I spoke with Anita Paic, director of B2B management at Vienna Tourist Board and head of Vienna Convention Bureau, about what makes the city stand out and how her team supports planners every step of the way.
What updates or investments have been made recently in infrastructure or technology to support meetings?
Vienna continues to make forward-looking investments in its infrastructure to strengthen its position as a leading global meeting destination. The city’s hotel sector is growing steadily and dynamically. As of 2024, Vienna offers a total of 40,885 hotel rooms in 433 hotels—an increase of 8.5% and 5.6%, respectively, compared to the previous year. Notably, 60% of the city’s hotel capacity is in the 4- and 5-star segment, meeting the expectations of discerning international event audiences.
Recent hotel openings, such as The Hoxton, Vienna and the revitalized Imperial Riding School (part of Marriott’s Autograph Collection), reflect this ongoing development. Another notable example is the Anantara Palais Hansen Vienna, a historic property that has recently joined the luxury Anantara brand, further enriching Vienna’s high-end accommodation offering. Looking ahead, around 10 additional hotel openings with close to 1,500 new rooms are expected by the end of 2025, further enhancing the city’s capacity and attractiveness for international events. The much-anticipated Mandarin Oriental Vienna is scheduled to open in autumn 2025.
On the event venue side, Vienna is currently planning a new Event Arena, which will accommodate up to 20,000 participants and significantly expand the city’s capacity for large-scale international events. Complementing these developments are continuous improvements in Vienna’s public transport infrastructure. The construction of the new U5 metro line and the constant expansion of international night train services highlight the city’s strong commitment to sustainability and efficient urban mobility. At the same time, Vienna remains excellently connected internationally, with nearly 200 direct flight connections ensuring smooth global access for delegates.
What can planners expect when working with Vienna Convention Bureau?
Planners can expect a professional, reliable and fully neutral partner in Vienna Convention Bureau (VCB), which operates as a non-profit organization offering its services free of charge to event organizers. The team provides tailored advice on suitable venues and hotels, supports the creation of customized bid documents, coordinates site inspections and facilitates connections with trusted local suppliers.
We are structured into two specialized teams: one focused on corporate events, and one dedicated to international association congresses. This structure allows us to offer planners targeted insights and strategic support.
What truly sets us apart is our strong local network. The VCB is deeply embedded in Vienna’s meetings ecosystem and collaborates closely with city institutions, service providers, and venues. This enables us to act as a connector and facilitator, ensuring smooth coordination and unified support across all levels of the city.
In addition to logistical guidance, we also provide consulting services for organizing certified Green Meetings in accordance with the Austrian Eco-label and can assist in integrating legacy elements to create meaningful, community-focused impacts.
Do you offer any incentives or tools that help international planners feel confident about choosing Vienna?
Yes, several tools are available to support international planners in their decision-making process. One of the most valuable is the Vienna Meeting Fund 2025–2028, which provides financial support for international business events held in Vienna. The program is designed to be accessible, with transparent criteria and a streamlined application process.
Planners looking to highlight sustainability can rely on support for organizing events that meet the Austrian Eco-label’s Green Meeting certification standards—a valuable asset for clients with clear ESG goals.
Vienna’s global accessibility is another key advantage: with close to 200 direct flight connections worldwide, including major US gateways such as New York, Chicago or Washington DC, the city is easily reached from across the globe. Once on the ground, Vienna’s compact layout ensures short transfer times and efficient logistics.
Reinforcing planner confidence is Vienna’s strong international reputation. Recently, the city was once again ranked number one in the ICCA (International Congress and Convention Association) global city ranking for 2024 and named amongst the world’s most liveable cities by the Economist Intelligence Unit in their 2025 ranking.
To further support planning processes, VCB offers a comprehensive, free toolkit that includes maps, imagery, videos and destination information—ideal for presenting Vienna persuasively to stakeholders and decision-makers.
What are some standout venues, both historic and modern, that meeting planners might not know about?
Vienna offers a unique combination of imperial heritage and contemporary design, reflected in its diverse and often surprising venue landscape. Among the city’s hidden treasures is the Liechtenstein Garden Palace, which features grand baroque architecture and manicured gardens—ideal for exclusive events in a historical setting. Another exceptional venue is Palais Esterházy, a centrally located baroque palace that has only recently opened its doors to public events, offering a rare combination of history and accessibility. Palais Berg, fusing imperial architecture with modern functionality, is another standout with a central location and high-quality infrastructure.
For planners seeking cultural flair, Vienna’s museums provide striking settings. The Wien Museum offers architecturally impressive event spaces, while institutions like Belvedere 21 and the Heidi Horten Collection provide contemporary art backdrops that add depth and distinction to any event.
Another highlight that reflects Vienna’s contemporary spirit is Loft Z13, a rooftop loft that combines industrial charm with minimalist elegance—ideal for creative formats and exclusive networking events. KELSEN, located within Austria’s recently renovated Parliament building, is another remarkable choice, combining symbolic value and contemporary design in a historic context. It is particularly well-suited for events with political or diplomatic relevance.
Can you share examples of creative group experiences that can only happen in Vienna?
Vienna offers a wide range of exclusive group experiences that blend authenticity with creativity and are deeply rooted in the city’s rich cultural heritage. One particularly atmospheric format is a private tour of the imperial wine cellars beneath the historic city center, where guests enjoy curated tastings paired with storytelling that brings centuries of Viennese wine tradition to life. For a more rustic and convivial setting, wine tastings can also be arranged at one of the city’s many traditional Heurigen—local wine taverns offering rural charm within the urban area.
For more interactive experiences, Vienna’s artistic legacy provides a wealth of possibilities. Art-based team-building workshops allow participants to create collaborative artworks while engaging with the city’s cultural identity. Themes range from classical techniques inspired by Viennese masters to modern approaches developed in collaboration with local artists.
A visit to the Spanish Riding School can be transformed into an unforgettable private experience, offering behind-the-scenes access to this UNESCO-recognized institution and deep insights into the tradition of classical horsemanship.
For socially engaged programs, Vienna offers meaningful experiences such as “sweet walks” led by a local social enterprise that addresses poverty in old age, or socially themed city tours that highlight a different, often unseen side of Vienna.
These experiences not only add depth and uniqueness to any program but also forge lasting emotional connections between participants and the city. The team at the Vienna Convention Bureau is happy to assist in identifying the ideal venues and curating unforgettable supporting programs tailored to the event goals and audience.
As we prepare to celebrate excellence in the meetings and events in our September Meeting Professionals of the Year issue, we look to you to share stories of peers and clients who have gone above and beyond to engage audiences, elevate the industry and support their colleagues all year. Who is leading the way, innovating and inspiring? Thank them by nominating them today.The deadline is July 18, 2025,and winners will be asked a series of questions so we can all learn from their stories. Responses will be featured in the print magazine and on SmartMeetings.com.
You’ve seen the videos: Someone flips out on an airplane just before the flight takes off, causing a major delay, as passengers sit and wait on the tarmac as security walks the troublemaker off the plane. A disagreement erupts into a fight in a hotel lobby, and a long list of other incidents goes on to be discussed among family, friends and colleagues for weeks on end.
Now, imagine this at your event. Not fun. But just as these flight passengers and hotel guests didn’t think they’d find themselves back at airport security or removed from the hotel, attendees could also find themselves losing their cool if the environment facilitates it. But there are ways meeting professionals can mitigate the chances of a situation getting out of hand.
We spoke to Alan Kleinfeld, senior director of meetings and safety at Arrive Management Group, about what causes meeting attendees to lose their cool at events and how meeting professionals can help mitigate such unfortunate scenarios from happening at their events.
Kleinfeld’s first recommendation is simple enough. “Plan for it,” he says. “Understand what might influence someone to ‘go off.’”
There is a long, not inconsiderable list of reasons attendees might go off during an event—“in our post-pandemic, politically divisive climate,” Kleinfeld says, highlighting the background noise that’s likely to amplify negative feelings brought about by a bad event—most of which are under an event prof’s control:
large crowds (overfilled meeting room)
long lines/long waits (waits at registration or buffets): “Watch for bottlenecks.” Bottlenecks are points in a line where the speed slows down.
lack of healthy diet/”hangry” (lack of food choices or nutrition): “Make sure [attendees] are fed well and healthfully (have a protein option at breakfast!). If you’re not feeding them, make sure they have time and options to feed themselves.”
overexposure to news and social media
The last one, overexposure to news and social media, is arguably the one most out of planners’ control. Although Kleinfeld says it’s tough to pinpoint which is most overlooked, “personally, I feel it’s overexposure to “news” and social media and not enough quiet time,” he says. “And then anything where our need for ‘instant gratification’ is not being fulfilled. It’s the ‘Amazon effect,’ we’re so used to getting everything we want so quickly that when we don’t, we lose that “hit” of endorphins.”
Seeing as attendees’ responses to their environment are largely out a planner’s control, Kleinfeld highlights the fact that this is more about preventing and preparing in case of the event. “A planner can lead by example by reducing their own exposure and encouraging their staff and internal stakeholders to do the same,” he says. “Also, adding something to the duty of care/code of conduct about the benefits of less social media could be helpful.”
For more information or other answers for creating a safety plan for your event, reach Kleinfeld at [email protected].
These newly refreshed properties are ready to welcome groups with style
The hospitality world is buzzing with beautiful transformations. Whether you’re planning a high-powered board meeting, a retreat to recharge or an event that mixes business with plenty of personality, these recently revamped properties deliver the perfect backdrop.
In Southern California, Hyatt Regency Irvine unveiled a $55 million renovation, introducing 56,000 sq. ft. of flexible meeting space and standout venues like The Pavilion and Regency Ballroom. Across the country, Convene 237 Park in Manhattan rolled out tech upgrades galore, from a 29.5-foot LED wall to all-new video conferencing capabilities.
Heading west, Denver’s Curtis Hotel is embracing its pop-culture roots with a playful redesign of its 15 hyper-themed floors. Down in the Florida Keys, Three Waters Resort & Marina debuted The Cove—an adult-centric hideaway within the resort that’s all about oceanside tranquility. Back in Los Angeles, Sonesta LAX refreshed everything from guest rooms to dining venues and event spaces, all designed with today’s traveler in mind.
And overseas, the iconic Hospes Infante Sagres in Porto completed a stunning renovation that honors its historic charm while embracing contemporary elegance.
Wherever your next meeting or event takes you, these updated destinations are ready to inspire.
Hyatt Regency Irvine
Hyatt Regency Irvine, has recently completed its remarkable $55 million transformation and made some notable changes.
At the core of the renovation is the hotel’s expansive 56,000 sq. ft. of conference rooms and event space, including one of the largest ballrooms in South Orange County. Whether planning a corporate conference, social gathering or stylish celebration, Hyatt Regency Irvine offers versatile venues such as a picturesque open-air lawn, elegant patios, sleek boardrooms and high-ceiling ballrooms.
The Pavilion is a 6,000-square-foot space, one of the largest in Irvine, with a maximum capacity of 480. The venue can be tailored to the scope and size of any business or social event and can expand when teamed with The Lawn or additional venue options.
The Regency Ballroom—a magnificent 14,660-square-foot ballroom and the largest in South Orange County—hosts up to 2,100 guests and is tailor-made for major corporate events, social gatherings or weddings. A pre-function area, which can accommodate 650, is conveniently adjacent to the ballroom.
The Theater can hold up to 110 attendees, showcasing a stylish and comfortable classroom space perfect for professional events. Adding to its appeal is a welcoming, 2,310-square-foot pre-function terrace for up to 120 guests.
The 10,264-square-foot lawn and the expansive and lovely 4,500-square-foot open-air Patio convey Southern California charm and sophistication. The Patio alone can accommodate up to 200 guests.
Events are elevated by thoughtful design, customizable layouts and the support of expert planning teams and culinary staff who bring bespoke menus and experiences to life.
Convene 237 Park
Convene 237 Park in Midtown Manhattan recently underwent renovations to upgrade tech offerings at the venue.
Some of the notable renovations include a 29.5-foot LED wall in the Forum, ideal for showcasing high-impact video demonstrations, immersive presentations, interactive content, live event streaming, or displaying real-time data or social media feeds.
There are five new 65-inch Portrait Displays in the Welcome area, ideal for event branding. Moreover, there are new 4K displays in event spaces/meeting rooms, which can be helpful for visual presentations and sessions.
Video conferencing improvements, including new cameras, pendant microphones and adding video conferencing capabilities to all meeting rooms, ensure a smooth meeting and conference experience.
Additionally, a new state-of-the-art network-based video system has been introduced for maximum flexibility. An innovative lighting control system has also been introduced to manage lighting settings across the venue.
The Curtis Hotel
The Curtis, a pop-culture-inspired hotel located in downtown Denver, is embarking on a multimillion-dollar renovation that will entirely transform the guest experience. The property is currently undergoing a complete redesign of its 15 hyper-themed floors, including all guest rooms, suites, and meeting and event spaces to infuse vibrant art, playful nostalgia and a dose of whimsical rebellion into every inch of the property.
Once the renovation is complete in late spring of 2025, The Curtis will be ready to reintroduce itself as the ultimate destination for pop culture enthusiasts, art lovers and kids at heart. Drawing inspiration from the hotel’s commitment to artful hospitality and creating a memorable experience, guests will have the option to choose from various creatively themed floors such as Camp Curtis, Play With Your Food, Life of the Party, Knock on Wood on the hotel’s 13th floor and more.
The vision for this reimagination was created by Sage Studio, Sage Hospitality Group‘s in-house creative team, whose leadership ensures that Curtis continues to deliver on the property’s commitment to keeping Denver happy.
Sonesta LAX
Sonesta Los Angeles Airport LAX is pleased to announce the completion of a $42 million renovation to enhance the hotel’s appeal to business and leisure travelers. The transformation introduces redesigned guest rooms, a modernized lobby, 14,000 sq. ft. of reimagined event spaces—including the cutting-edge Sonesta Work Suite—and four distinctive dining venues offering a variety of curated culinary experiences.
Five exclusive suites on the upper floors range from 610 to 1,400 sq. ft., offering breathtaking views and upgraded amenities like Nespresso coffee machines, 65-inch TVs and plush bathrobes. Complimentary high-speed Wi-Fi is available in all rooms, with accessible accommodations also available.
The hotel’s 15 meeting rooms, including the expansive 5,876-square-foot Continental Ballroom, offer flexible configurations for events of all sizes. High-speed wireless internet, video conferencing capabilities and audiovisual equipment are standard. On-site catering and a 24-hour business center with technical support further enhance the meeting experience.
Sonesta LAX also has four updated dining options, each tailored to deliver a memorable culinary journey: Yokoso Sushi Bar, Century Taproom & Lounge, The Landing Restaurant and the Boulevard Market Cafe with 24-hour room service.
Guests can unwind in the year-round heated outdoor pool or recharge at the 24-hour fitness center, equipped with Peloton bikes, and modern cardio and strength-training machines.
The Cove at Three Waters Resort & Marina
Three Waters Resort & Marina lobby
Three Waters Resort & Marina, a Tribute Portfolio Resort recently announced the opening of The Cove, an adult-centric resort-within-a-resort concept offering oceanside serenity at the recently opened upscale property in the Sport Fishing Capital of the World. Located on a private lagoon tucked away from the bustle of the main resort, The Cove features exclusively king bedded rooms and suites. This tranquil sanctuary caters to couples, friends and solo travelers seeking peaceful seclusion while remaining just steps away from the vibrant amenities and activities of the primary resort area.
Opened in October 2024, Three Waters Resort & Marina is a brand-new resort destination in the Florida Keys and the first property from a major hotel brand in Islamorada. It offers a total of 214 island-inspired guest rooms, nine dining concepts, and an abundance of programming and activities for guests to enjoy. The resort’s signature restaurant Kindler opened this spring, finalizing the last stage of the resort launch.
Hospes Infante Sagres
Hospes Infante Sagres, Dona Filipa Room
The iconic Hospes Infante Sagres, Porto’s first five-star hotel, completed an extensive renovation in 2024 to sensitively reestablish the exquisite architecture, interior design and offerings. The hotel’s complete transformation restored its original charm, heritage and Grande Dame status amongst the Porto hotel scene.
First opened in 1951, the hotel seamlessly blends historic grandeur with contemporary elegance, offering an unparalleled luxury experience in the heart of Portugal’s second-largest city. The remodel was crafted by Nano Design, a renowned architecture firm in Porto that has masterfully reimagined the space—blending local culture with modern elegance through a story-led design direction inspired by Portugal’s Age of Discoveries.
Situated just moments from Porto’s historic landmarks, vibrant cultural scene and renowned wine cellars, Hospes Infante Sagres Porto is an elegant retreat for discerning travelers, with 85 individually designed rooms and suites. Amenities include a plunge pool and sundeck, Scarlett Wine & Food, and a myriad of three elegant drawing rooms and libraries to while away the afternoon.
With its prime location, Hospes Infante Sagres Porto offers guests the perfect base to explore Porto’s historic center, a UNESCO World Heritage Site. From the iconic Ribeira district to the scenic Douro River and the city’s legendary wine lodges, every corner of Porto’s rich history and culture is within easy reach.
Hydration helpers and local snacks can transform a tired traveler into a grateful guest
Outside of the online registration process, the hospitality/check-in desk is often the beginning of your relationship with your attendees.
After a long day of exhausting traveling, attendees want their badges and any necessary information before they trek with their rollie bags to find their rooms. Even if their attention is in short supply, it doesn’t mean you can’t make an impression that sets the tone for the rest of your time together.
Smart Meetings editors take many trips over the year, walk up to many hospitality and registration tables, and see a fair share of thoughtful additions that planners might want to consider.
Reusable Tote Bag
For many events, attendees stay in the same hotel as the program. This editor has rolled to and from the hotel check-in desk and, with some grace, maneuvered to the event check-in desk. Not only are attendees holding their luggage, but they also have their phone out, maybe even their wallet or ID. Then, if the event check-in desk is open and available, you are handed your lanyard along with booklets or any necessary materials.
This process can be overwhelming for someone coming off a five-plus-hour flight and still a bit discombobulated.
Providing guests with a reusable tote bag to hold all their materials so they can return to their rooms and sort them out later may help speed up the wait process in case a large influx of people arrives.
A reusable tote is beneficial for the overall event. It allows guests to use it throughout their time at the event and can be repurposed once they leave.
Phone Chargers, Pens and Pick-Me-Ups
Lanyards and the typical knick-knacks are always appreciated, but everyone enjoys a solid writing pen and the ability to charge their phones. As stated earlier, your attendees just deplaned not too long ago, so they and their phones are a little drained.
It also never hurts to give your attendees a good, solid pen. Even though we live in a digital age, people always appreciate a good pen.
Consider offering attendees their own mini personal phone chargers as a special gift. Throw your logo on there, too, so they’ll never forget you.
If there is a welcome ceremony not too long after, consider adding some bottles of juice or vitamin water to the selection. Considering your attendees’ wellness upon arrival is bound to be noticed.
Beyond Wellness
Mints are always appreciated, but what can planners do if they really think about their attendees’ needs?
Small but thoughtful editions may include electrolyte water packets or herbal tea bags. If you really want to impress your guests, consider adding under-eye masks, roll-on aromatherapy, sleeping masks or earplugs.
If you’re in doubt, brainstorm with your team: Whatever you appreciate when you’re on the road, your attendees probably also feel the same.
A few extra suggestions are hydrating face mist bottles, sunscreen, hand warmers and sanitizers.
Taste the Destination
If there’s one thing your attendees will eventually feel, it’s hunger. The editors at Smart Meetings are always appreciative of any snacks they are offered upon arrival.
Consider offering some tasty local treats from the area. Any F&B companies you are partnering with for the event may jump at the chance to be included in welcoming your attendees.
Better yet, consider creating a comprehensive list of some great F&B selections nearby that your attendees might want to check out. If your event has an app, this would be a great tab to include.
