When news came out about a celebrity buying property in the Metaverse, it would make sense if your first reaction was “How?” Whether it’s a money grab or the genuine beginnings of a new type of internet, there seems to be some appeal to buying and investing in property in the Metaverse and web3, details of which aren’t straightforward.

Another question is, “What does this mean for corporate event planning?”—if it means anything at all. There’s a company that believes it means something now and will mean even more in the future.

Metaverse Hospitality (MH), based in Tampa, Florida, is the creator of the first hotels in the Metaverse and on June 28 will release its first NFTs—non-fungible tokens (more on that later)—which will act as valued assets in the Metaverse and “will provide utility, tangible awards and perks in the real world.”

MH’s CEO Tommy Farr has been in hospitality and F&B for 14 years, starting at St. Regis Atlanta, and entered the digital side of things in 2017 when he got into Ethereum (or ETH [pronounced “eeth”]).

“Blockchain was what engaged me in the crypto world. I was never a huge believer in Bitcoin,” he says. Farr saw the potential of ETH, that went beyond what Bitcoin was capable of at the time. “I saw everything from what the future of NFTs could be to using ETH to buy and sell anything you want within the digital world, which you couldn’t do with Bitcoin.”

The Bitcoin craze at the end of 2017—when Bitcoin rose quickly from $1,000 to $19,345 just that year, resulting in many corporations trying to create their own cryptocurrencies in the hopes they’d win big—caused Farr to bow out of crypto entirely for a bit (“I didn’t do too well with that.”), after which he stepped back into the hospitality world, but this time in a different way, consulting with hotels around the globe, helping and teaching them about creating a digital presence in the Metaverse, which he does now in part with the creating digital hotels. When NFTs began booming in 2021, he stepped back in.

Now, What Are NFTs?

Unless you’ve been actively avoiding it, you’ve probably heard the term “NFT.” NFTs serve as a license to access or own goods or services in real life or in the Metaverse, each transaction of which is then recorded on a digital ledger called a blockchain. Although the most-known form of the NFT are art pieces, Farr says MH will sell NFTs that have real-world utility.

Read MoreVirtual Meetings Are Missing These Two Things, Meta Is Working on a Fix

When MH’s NFTs release on June 28, each property will have two tiers, for residents and guests, that people will be able to “mint”—the process of creating an NFT on the blockchain and becoming its first owner—at .077 ETH (~$88USD, as of June 21). And when you mint an NFT, you have no control over which tier you get. “It’s sort of a gamble,” Farr says, “you never know what you’re going to get.”

Resident NFTs, only 78 of the total 7,878 NFTs, will offer amenities such as a dedicated guest room at the one of the three hotels, a virtual concierge, complimentary event and conference hosting capabilities, as well as real-world amenities, like gym memberships, spa days and access to streaming services like Netflix and NFL Redzone. Farr says gym memberships will be personalized through the NFT holder no matter their location; he added that MH “has a few corporate [gym] partnerships in line for discounts.”

An overhead image of the NFT House, the most formal of the MH properties.
NFT House

Guest NFTs will offer giveaways for hotel stays, flights, “personal and household subscriptions,” and more. “The longer guests hold or ‘stake’ their NFTs, the higher they move within the loyalty program, which will deliver more benefits,” the press release reads. Guests who hold their NFT for one year receive gold status

MH is releasing its first set of physical NFTs at the fourth annual NFT.NYC event, which began yesterday, June 20, and ends June 23—and it’s also a sponsor of—in the form of rings, as opposed to digital key cards, it’s most common form. “We want to offer those rings in the metaverse, as well,” he says. “It’s a wearable, digital fashion and wearables are a thing already, some are selling for crazy amounts.”

And in the Metaverse, your avatar will have to be wearing the ring to have access to its room, he adds. Farr wants these same NFT holders to have input in the building of the hotels, which are set to open in between six months to a year.

What Does This Mean for You?

MH claims to offer B2C and B2B operations that will help people and businesses use the Metaverse to their advantage. In 2021, MH acquired digital land across two Metaverses—which act as different “worlds” within the Metaverse—Sandbox Metaverse and NFT Worlds, the former not yet open to the public. Farr says it’s expected to open this summer, but with the recent downturn of the crypto market, he isn’t certain.

Read MoreMark Zuckerberg Weighs in on Future of Virtual Reality Tourism

Within these two worlds, MH has created its Genesis Collection, which consists of three properties: the business-oriented NFT House; the party-centric Hotel Euphoria, which features smaller meeting spaces; and Wrlds Resort and Spa, which is said to be a destination-style resort that offers golf, tennis, a dive center and conference facilities. Farr says he believes conferences are a couple years out before it becomes mainstream.

The convention center at the Wrlds Resort and Spa. Its all-white interior is built using the video game Minecraft.
Convention center at Wrlds Resort and Spa

The aspect of cost is one that Farr sees as an appeal to planners. “Everything from conferences that are destination-based, bringing companies to Hawaii or the Caribbean for business trips, which is a crazy cost,” Farr says. “We don’t offer that same experience but it’s a place to get everyone easily, quickly and lot cheaper.”

With companies having no headquarters and being 100% remote already, Farr says he sees companies completely moving to the Metaverse. “There are companies that don’t have a homebase. It’s important to have a homebase, you want a place where you can go to work every day and see your coworkers,” he says. “It’s important to interact with people…I think it’s beneficial for companies to have it for mental health reasons, as well.”

Once the properties open, he says, it’ll be set up similarly to a physical opening, with an event coordinator and an event set up. “All of that is going to be needed digitally, as well, to cater to our clients.”.

MH also works with hotels to create their presence in the Metaverse, “but also serves to bridge the gap between hoteliers that are still struggling to understand the new space and the evolving tech of web3 (blockchain technology),” the release reads. “MH has the ability to onboard a property within the Metaverse while also consulting on what options and operations would best fit the digital presence of the physical location.” MH has worked with St. Regis Atlanta, Four Seasons Oahu, The Ritz-Carlton Central Park, Waldorf Astoria Cabo and more to help create their digital existence.

When asked what he thinks about those skeptical about the whole thing—NFTs, crypto and the Metaverse—Farr says, “It’s reasonable to be skeptical because there are a lot of bad actors out there.” But he believes the ones that are and will continue to hold up are the ones that offer actual utility, engage their community and have a great team behind it.

“Our grandparents hated the internet, now they’re all on iPads,” he adds. “Our parents hated social media, now they’re all of Facebook. Why do you think it’s going to be any different with web3? It’s just another pattern.”

Farr says MH has nine more lands ready for properties—one on Loop Pod, Space Pod and The Other Side; and two on Pocket Dimension, Netvrk and BYOLand—that are ready to go but have yet to be built on.

“Once we’re ready to build on those, and have the community ready to give their input on how and what we should build on this land, we’re ready to go.”

The massive heat wave that beat down on the western half of the United States last week is just the latest culmination of climate change in our daily lives. The best way to combat climate change is through large-scale action, which is where meeting professionals and WeTravel Academy’s new Sustainable Tourism course comes in.

Designed in collaboration with Tourism Cares, a nonprofit organization dedicated to making the hospitality industry more eco-friendly, this free course is a first step towards a more sustainable style of travel. The Introduction to Sustainable Tourism course consists of ten short lessons taking a total of one hour to complete.

Read More: California: Meet Where Sustainable Innovation Lives

Offsets, Sourcing and Diversity Matters

Each lesson is led by John Sutherland, director of community impact for Tourism Cares. He teaches about how travelers and companies can offset carbon emissions, find sustainable suppliers and offer equal opportunities for women.

Tourism Cares CEO Greg Takehara said about the course, “Having an introductory course on sustainable tourism so widely available on the WeTravel Academy platform will allow people from businesses throughout our industry to get informed, engaged and push for change.”

Teaching each traveler is important to increase the impact of the course. If everyone attending an event makes a small effort, that adds up to big changes. Conventions and meetings provide an opportunity to apply lessons learned about sustainability on a large scale.

“We’ve found that it isn’t always about what your organization is going to do but what we as individuals are going to do within our organizations.”

–  Greg Takehara

Beyond the new course, WeTravel suggests in a blog post that travel companies should take their carbon footprint into account when making plans. Air travel, food, accommodations and shopping are cited as the biggest sources of carbon emissions. Being conscious in choosing transportation, caterers and hotels that run on renewable energy and sustainable practices can greatly decrease how a meeting or convention affects the environment.

Read More: How IMEX Frankfurt Answered Critical Questions for a Sustainable Event

Travel-Focused Resources

Ready to up your sustainability and inclusion factor at your events? We rounded up some of the top places to start from the WeTravel team.

  • LGBTQ Support: Donating money throughout the year shows support beyond Pride Month.
  • Racial Diversity: Include minority-owned businesses in your travel plans such as restaurants, hotels and experiences.
  • Animal Welfare: Keep animal-based experiences responsible–make sure the attraction you visit is ethical and committed to conservation.

 Funding a Green Travel Industry

Tourism Cares, the nonprofit that supplied much of the content in the “Introduction to Sustainable Travel” course, does plenty of work on its own. In addition to organizing volunteer events at tourist destinations around the world, it also gives a variety of grants to campaigns that promote its values. Diversity initiatives, hospitality development and disaster relief are just a few programs that Tourism Cares has supported.

The organization frequently collaborates with other hospitality and travel-focused organizations. Ultimately, they hope to make tourism a force for good. Tourism Cares CEO Takehara expands on this, saying, “It is our goal to unite, inspire and activate the industry toward positive change.”

Educating yourself on how to minimize the impact of travel on the environment is an important step to take in the face of climate change. Even small changes can add up when a whole event participates.

One of the biggest brands in hospitality announced on June 7 that it had surpassed the threshold of 6,000 hotels owned. Guests staying with one of IHG’s 17 brands are being treated to a completely renewed loyalty program—IHG One Rewards. With locations in more than 100 countries, there is a strong incentive for meeting planners to take advantage of all the benefits available to Rewards members.

IHG CEO Keith Barr marked the occasion by ringing the bell marking the end of the day in the New York Stock Exchange. Surrounded by fellow executives and top hotel managers, he praised the hard work of owners and the trust of guests.

Read More: NYU International Hospitality Industry Investment Conference Starts with Hopeful Vision of Return to Travel

The Road to 6,000

IHG has had steady growth over the past few years, even in the face of the pandemic hitting the travel industry especially hard. Since 2017, it has acquired or launched six brands to add to its portfolio. Each brand falls under one of four categories, accommodating guests with all kinds of travel needs; Luxury & Lifestyle, Premium, Essentials and Suites.

At the moment, IHG holds 6,028 hotels with a combined total of 884,820 rooms. Even with this massive collection, the company already has 1,800 more locations planned for development. In his remarks celebrating the milestone, Barr said, “I’m looking forward to IHG’s next chapter of growth and to celebrating plenty more milestones to come.”

What’s In It For Guests?

The redesign of the IHG One Rewards program has been optimized to give members a wide variety of benefits. With the new mobile app, patrons can look at their points, make bookings on the go and check in online. The hospitality industry is shifting more towards technology as guests do more on their phones—this is the latest development in the tech-savvy future of travel.

A promotional image celebrating IHG's "6,000 Club."

In addition to previous perks of the IHG One Rewards program, such as exclusive discounts, free Wi-Fi and late checkout, IHG announced a promotion called the “6,000 Club.” The company chose some of its newest hotels to surprise random guests with an extra 6,000 points to put towards rewards. A full list of participating locations can be found on IHG’s website.

Read More: IHG Hotels Launches Vignette Collection, a ‘Conversion Brand’

New Partnerships with IHG

IHG has even more in store for IHG One Rewards members. Thanks to a series of partnerships, guests have the opportunity to participate in exclusive experiences in events such as:

  • Music Festivals: Members can go backstage or hang out in VIP lounges at The Governors Ball, Lollapalooza, Reading and Leeds Festivals, Music Midtown and Ohana Festival
  • Soccer Tournaments: IHG is sponsoring Major League Soccer for the next few years, securing its members special access that can’t be bought.
  • Rugby Cups: Though the big May tournaments have passed, members will get exclusive benefits in the coming season. The 2022/2023 European Professional Club Rugby tournaments start again in December.

Barr said about these collaborations, “Our new partnerships will connect more of our IHG One Rewards members with memorable moments, as travel continues to return.” As the United States drops Covid testing requirements for international travelers, this return to travel is set to continue.

Rewards for individual guests and meeting planners can be used in destinations all over the world. With the massive milestone of 6,000 hotels, booking events and traveling with IHG looks more attractive than ever. Take advantage of what they have to offer the next time you take a trip.

Since the first event in New York City in 1969, U.S. Travel has hosted the International Pow Wow (IPW) to put America’s tourist destinations up for offer to travel agents from around the world. This year’s event, set in Orlando, was kicked off with a strong environmental angle courtesy of Tourism Cares. The nonprofit partnered with IDEAS for Us (and any convention-goers who volunteered) to service one of Orlando’s many community gardens.

As an organization supporting sustainable and beneficial travel, Tourism Cares maintains three funds that support efforts investing in tourism infrastructure, reestablishing tourism after a natural disaster or promoting diversity within travel. Out of appreciation for IDEAS for Us’ contribution to the beautification and sustainability of Orlando, they were awarded a grant of $10,000.

Growth in the Ground and the Convention Attendee

A community garden volunteer event serves as the perfect opener for IPW 2022. In addition to presenting American tourism to international planners, a series of panels, summits and workshops offer attendees many opportunities for personal and professional growth. The eTourism Summit on June 6 gave insight into how a strong digital presence can enhance a destination’s appeal and recognizability. A series of focus sessions on the IPW convention floor taught listeners anything from LGBTQ Travel Marketing to the effects of sports on travel economies.

 Next year’s event will be held in San Antonio on May 20-24.

Read More: 4 Ways the Office Is Becoming More Sustainable

Making Sustainable Travel Happen

The work Tourism Cares does to foster eco-friendly and lucrative tourism extends to a wide array of business and leisure destinations. Another recipient of the Impact Travel Fund that IDEAS for Us will receive its grant from is the #BeAChangeMaker campaign by Impulse Travel. This program is providing education and resources for community leaders across Columbia to develop tourism experiences. Initiatives like this expand the amount of available tourist locations that meeting planners can take advantage of.

The Destination Disaster Recovery Fund plays an important role in pulling countries out of the economic hole created by natural disasters that are only becoming more common with climate change. Tourism Cares invested in infrastructure in the United States Virgin Islands (USVI) that helped it recover after the devastation caused by Hurricane Maria in 2017. USVI sees up to two million visitors each year.

Environmentally-friendly practices are becoming increasingly important to corporations around the world. 315 companies have signed the Climate Pledge so far, an agreement to be fully carbon neutral by 2040. Tourism Cares’ goal to fund sustainable travel practices aligns with this trend of going green.

Taking Eco-Friendly Action

Gardening is a big focus for IDEAS for Us, but the organization is hardly limited to Orlando. From planting fruit trees in Bucharest, Romania to creating a sustainable agriculture program in Nyangezi, Democratic Republic of the Congo, IDEAS for Us mobilizes volunteers in every corner of the globe to help people through environmentally-friendly projects. They have been given the status of an accredited NGO by the United Nations–their projects align closely with the U.N.’s Sustainable Development Goals.

One of IDEAS for Us’ successful projects in Orlando is their urban farming initiative, Fleet Farming. Through in-person teaching events, online resources and group plantings, the program is working to convert urban lawn space into sustainable, edible gardens. They’ve already replanted over 114,000 sq. ft. of sod into tiny farms that can feed families and supply local food banks and restaurants.

Read More: Volunteers Offer Support in Oakland Despite Rainy Weather

With IPW 2022’s conclusion, IDEAS for Us is moving on to their next Orlando project. The group is teaming up with Keep Orlando Beautiful, a subset of Keep America Beautiful, to plant over 400 Florida-native plants near Orlando Executive Airport (OEA). Members of the public can volunteer to replace the grass bordering North Crystal Lake Drive with shrubs and flowers.

Sustainability is popular with consumers and travelers. Promoting it along with IPW 2022 demonstrates a larger commitment to the environment in the travel industry. Beautification is just one of many ways to make a tourist destination more appealing to travelers.

Top meeting professionals gathered in the Nation’s Capital this week at Smart Meetings Mid-Atlantic Experience were treated to a crash course in finding personal and professional freedom while building a network that will serve their careers for years to come. The one-day event at Hamilton Hotel in the heart of Washington, D.C., kicked off with tips from Mel Abraham, founder of Thoughtpreneur Academy and Business Breakthrough Academy.

Be in the room where it happens by registering for an upcoming Smart Meetings Experience Today.

The author of The Entrepreneur’s Solution explained the financial impact meeting professionals have when they practice their craft intentionally. “We have effectively all been in solidary confinement for a year or more and we are starved for human connection.

As meeting planners, you have the opportunity to not only educate and entertain, but to create a moment of experience that becomes part of attendees’ very selves. When they take away a powerful feeling, that will make them more loyal, encourage them to come back and result in a bigger bottom line. It pays off in spades.”

Abraham also put current dire headlines in perspective. “This too shall pass,” he said, referring to Covid outbreak scares, rumors of an impending recession and political unrest. He encouraged attendees to act during crisis as Smart Meetings founder Marin Bright did when she started the publication 20 years ago in the wake of the 9/11 terrorist attack that temporarily crippled travel.

“More millionaires are made during challenging times than good times because we have to rethink our businesses and how we do things,” he said.

Two women talking at a small round table at the Smart Meetings Mid-Atlantic Conference.The first step toward being financially independent for ourselves and our companies is to talk about it. “That is how we solve problems, but too many people are afraid to discuss money. We have to get over that.”

Abraham used himself as an example. “I have made enough money to be successful, but also enough mistakes to be educational. That is why I share the dumb things I have done so others can learn from them.”

He boiled down the financial barrier most people face. “We don’t have money issues; We have symptoms of our behaviors and decisions. We also have control and the ability to change our behaviors.”

Financial freedom starts with stability to pay for the basics, he explained. Then you can move on to financial security, which includes the wants (Netflix, mani-pedis…). Financial independence allows you to do what you want. “Financial liberation is a journey and a path. It is a process of getting there. Incremental changes can make a big difference over time.”

Here is the short list of ways to gain financial freedom with small, incremental changes.

  • Start by finding a purpose
  • Measure life based on what percentage you can control
  • Automate as much investing and debt reduction as possible
  • Look carefully at how you are spending your money and your moments
  • Your legacy is how you act in every moment

Thank you to our Platinum & Event sponsors Hamilton Hotel, MGM Resorts International and Cadmium.

Destinations International (DI) has announced its 2022 Hall of Fame Inductees and Destination Organization Leadership Award recipients.

“These leaders have made tremendous contributions to our industry and their respective destinations,” said President and CEO of Destinations International Don Welsh. “These visionaries have been responsible for the evolution of our industry and have had a profound impact on its healthy future. Thank you to the Destinations International Awards Committee for their hard work and dedication in naming this year’s Hall of Fame and Destination Organization Leadership Award recipients.”

DI’s Hall of Fame was created and designed to recognize those who’ve positively changed destination and travel marketing and management, made significant contributions to the industry. This year, DI updated its Hall of Fame criteria, now there are three inductee categories as opposed to one (details here), and Destination Organization Leadership Award criteria, now there is more than one recipient of the Destination Organization Leadership Award (details here).

Read MoreThe Future Looks Bright for Destinations International’s Young Leaders

The Destination Organization Leadership Award highlights those who have significantly impacted the destination organization industry and well as their local community. Find DI’s 2022 inductees and recipients below.

Hall of Fame Inductees

Modern Era Inductees:

  • Greg Ortale, former president and CEO of Greater Houston Convention & Visitors Bureau
  • Paul Astleford, former president and CEO of Visit Jacksonville
  • Reyn Bowman, former president and CEO of Durham Convention & Visitors Bureau
  • Robert “Bob” Lander, former president and CEO of Visit Austin
  • Shelly Green, CDME, former president and CEO of Discover Durham

Development Era Inductees:

  • William “Bill” McGowan, former president and CEO of Indianapolis Convention & Visitors Association
  • Charles Lapointe, former president of Tourisme Montreal
  • Major J. Gordon Smith, former director of the British Columbia Government Travel Bureau

Industry Contributor Inductees:

  • Anne and Ross Heller, publishers and executive editors of USAE Weekly Newspaper
  • Christine “Shimo” Shimasaki, CDME, CMP, managing director of 2Synergize

Destination Organization Leadership Award Recipients:

  • Bonnie Quill, CDME, president and CEO, Mat-Su Convention & Visitors Bureau
  • Marc Garcia, CATP, president and CEO, Visit Mesa
  • Martha Sheridan, president and CEO, Greater Boston Convention & Visitors Bureau

 

A new collaborative program based in Memphis, Tennessee, could do more than bring executives together. The C-Suite Initiative from National Civil Rights Museum (NCRM) walks leaders through a curriculum designed to heighten awareness of racial inequities with the goal of increasing representation of Black executives at companies of all types.

“It is important that executives experience the history told via the specially curated museum tour that heightens the potential for deeper discussions and commitments for resolutions that have typically blocked advancement of Black executives to C-suite and senior executive leadership roles,” said Faith Morris, NCRM chief marketing and external affairs officer. Morris was inducted into Smart Meetings Hall of Fame in 2021.

By taking a closer look at the journey from the beginning of the resistance during slavery, through the Civil War and Reconstruction, the rise of Jim Crow, and the seminal events of the late 20th century that inspired people around the world to stand up for equality, the program puts the state of current diversity, equity and inclusion in context.

The exterior of the National Civil Rights Museum. A banner reads, "The Power of Place. More than a museum. See, learn, engage, act."

The C-Suite Initiative is geared to ensure the most senior corporate decision-makers are presented with the facts, experiences and tools needed to make equitable decisions that change the systemic landscape of the hiring and advancement of Blacks. The program helps to provide guiding goals to drive progress, effectiveness and ongoing tangible outcomes for the inclusion of Black representation and senior leadership in C-suite positions.

Read MoreWhat Meeting Profs Get Wrong About DEI—and How to Start Fixing It

“The transformation of representation will only occur with intentionality and boldness and The C-Suite Initiative is intended to provide the most senior leaders of organizations the context and tools to deepen your resolve to drive systemic change from their unique seat of power,” said Dr. Russell Wigginton, NCRM president in a statement.

Pioneering Participants

The pilot began last November with executives from First Horizon Corporation. “The First Horizon leadership team is honored to be the first executive group to officially participate in NCRM’s Corporate Equity Center’s leadership program,” said Bryan Jordan, president and CEO of First Horizon Corporation, in a statement. “Through this experience, our team gained additional information and tools that can be used to address inequities within talent management processes and continue to build a diverse team at every level in our organization.”

Three executives sitting in chairs on a stage.
L-R: Dr. Russell Wigginton, NCRM president; Bill Rhodes, AutoZone Chairman,
President and CEO; Veda Ajamu, Managing Director, NCRM DEI Initiatives and Community Engagement.

The program is part of a new Corporate Equity Center initiative funded by a $5 million investment from AutoZone. It includes NCRM’s Unpacking Racism for Action education designed to uncover implicit bias, structural and institutional racism to increase awareness and knowledge of the many manifestations of racism.

The course will build skills and nurture willingness to confront issues of racism as they arise in personal and professional settings and co-create a supportive and accountable community for ongoing learning and action. Participants will learn, discuss and reflect on how inequities filter into decisions that are barriers to Black advancement at work.

“AutoZone’s early support is a direct reflection of both our commitment and responsibility to push for more diverse, equitable, and inclusive environments everywhere,” said AutoZone Chairman, President and CEO Bill Rhodes.

Space for Learning

Smart Meetings visited with Faith at the NCRM in June to check out the meeting space and programming and saw first-hand the powerful messaging being delivered at the site where Martin Luther King was assassinated at The Lorraine Motel.

“It was impossible for a world witnessing the murder of George Floyd in 2020, and national protests and social unrest that followed, for the museum to not emphasize the historical root causes of civil rights issues in America that block to the kind of change that enhances and saves Black lives today,” said Morris.

“The NCRM is a site of conscience, a power of place. The storytelling here, grounded in historical truths that have shaped Black life in America, is worth exposure to everyone to accelerate the understanding of how racism and microaggression started more than 400 years ago and how these systemic issues create barriers for advancement today,” she added.

 

 

 

Jonathan M. Tisch, CEO of Loews Hotels & Co. and namesake for the hospitality school in the NYU School of Professional Studies, was realistic about the effects of Covid on the travel industry but remained optimistic about the upward trends of 2022. He said in his opening remarks, “Travel is essential to the way we work and live–because it has tremendous potential to connect us.”

With the world slowly opening back up, people are more eager than ever to travel for business, pleasure or something in between. The United States travel order mandating a negative Covid test before flight will be dropped on Sunday, June 12, making it the perfect time to plan your next business getaway. The first day of the hospitality conference held at NYU earlier this week discussed the growing trend of returning to travel, at times exceeding pre-pandemic rates.

As one of the leaders in travel business thought, the Jonathan M. Tisch Center of Hospitality in the NYU School of Professional Studies is the ideal host for a conference discussing today’s trends in the travel industry. The 44th Annual NYU International Hospitality Industry Investment Conference was started on June 6 and brought together executives, experts and attendees from around the world.

Day one of the conference offered a wide variety of insights that indicated a national increase in travel. Here are some of the highlights.

Travel Brings Us Together

The center’s namesake, who is also chairman and CEO of Loews Hotels & Co. and co-chairman of the board of Loews Corporation, began the conference with an address to everyone in attendance. Jonathan M. Tisch was realistic about the impact of Covid on the industry but remained optimistic about growing excitement for travel.

Coming out of an era that necessitated isolation, Tisch toted travel as the best way to recover. He said that getting away from home “brings people together, broadens perspectives and spurs innovation and progress. It’s the antidote to isolation and tribalism.” This desire for human connection can be used to innovate and improve the travel industry for a technologically advanced future.

Read More: How Hospitality Programs Are Innovating: East and West Coast Perspectives

Changes to Hospitality After the Pandemic

An all-CEO panel featured an array of hotel executives discussing how the travel industry has changed after two years of the pandemic. Moderating the session was Sara Eisen, anchor for Closing Bell on CNBC. Speaking on the panel was Keith Barr, CEO of IHG Hotels & Resorts; Sébastien M. Bazin, chairman and CEO of Accor; Antony Capuano, CEO of Marriott International; Mark S. Hoplamazian, president and CEO of Hyatt Hotels Corporation; and Christopher J. Nassetta, president and CEO of Hilton. They discussed their perspectives on the evolution of tourism, including:

  • Guests, including meeting attendees, are expecting more out of their vacation experiences.
  • Rising prices should reflect better-quality service.
  • The labor shortage needs to be addressed with flexible schedules and higher pay.

Numbers Show a Return to Traveling

This valuable talk gave listeners a deeper insight into the numbers and tendencies of the hospitality industry. Amanda Hite, president of STR, and Stephen Rushmore Jr., president and CEO of HVS, each gave their analysis of how travelers are changing their habits.

Since President’s Day weekend, travel has increased distinctly. According to the U.S. Travel Association travel spending in April was 3% higher than in April 2019–the highest it’s been since the start of the pandemic. This is a continuation of the overall increase in business and leisure travel thanks to strong household income and employment statistics. Though this trend is expected to slow down in 2023, it is still encouraging to know that people are eager to spend time out of the house.

The number of new convention hotels being built in popular meeting destinations may not be as robust as before, according to the Orlando Business Journal and the San Francisco Business Times. Pandemic disruption is still wreaking havoc in the form of inflated prices for materials and labor, volatile plans and continual supply chain issues. New developments are underway, but the process is a slow and difficult one at the moment.

Read More: Leading Hospitality, Travel and Events Orgs Are Investing in the Next Generation of Talent

Making New York the Perfect Hospitality Destination

NYC Mayor Eric Adams sits opposite Jonathan M. Tisch onstage. Adams discusses what he is doing to make NYC the perfect hospitality destination.
Courtesy of NYU Photo Bureau

In a special fireside chat, Tisch brought New York City Mayor Eric Adams onstage to talk about the importance of tourism and travel in the city. They discussed Adams’ primary strategies for bringing people back to NYC; reducing crime, making the city more business friendly, and encouraging workers to return to the office.

He also discussed the benefits of the city’s rich history of diversity. As varied experiences become more important, diversity becomes a selling point to potential tourists, industries and businesses. That same day on Twitter, Adams celebrated a rebound in hotel demand as bookings reached 95% of pre-pandemic levels over Memorial Day week. Adams hopes to grow NYC’s reputation as a destination for meeting and vacation planners.  

The first day of NYU’s Hospitality Conference was productive for both speakers and listeners. With so many experts working together to improve the tourism industry, business and leisure travelers are in for a more productive future.

A new Marriott fund will benefit historically underrepresented communities who want to open a hotel, offering financial support and educational opportunities. The result could be a more diverse pool of venues to choose from at a time when meeting professionals are struggling to find open space at fully staffed hotels.

The $50 million program, called “Marriott’s Bridging The Gap,” was revealed at NYU International Hospitality Investment Conference on June 6. It aims to lower the barrier to entry for groups that have been historically disadvantaged in the fields of investment and hospitality in the United States and Canada. Marriott will focus on aiding prospective hotel owners who are Black, Native American, First Nations, Hispanic, Latino or women.  

Read More: Marriott International to Open First Luxury Safari Lodge 

Challenges for Minority Investors

The biggest obstacle for minority business owners to tackle is often the initial monetary investment. According to a 2021 study by the Federal Reserve, the average Black, Hispanic and Latino households own up to 85% less net wealth than their white counterparts. According to Franchise Direct, a new hotel owner can expect to spend upwards of $118 million to open a new property with Marriott–an intimidating price tag for anyone. Even with a sufficient starting balance, a hotel may struggle to stay open without proper education and industry connections.

“Bridging the Gap” is designed to zero in on these systemic barriers and break them down with contributions ranging from $500,000 to $1 million. The fund will reduce application and royalty fees, which can be as high as $120,000, provide investment to secure franchise agreements and offer training at a discounted rate. Hotel owners in the program will also gain access to Marriott’s experts, connections and their Diverse Owner Summit held twice a year at their headquarters.

Elynsey Price, media relations manager for Marriott International, says that Marriott seeks to “reduce the barriers to hotel ownership” for those who have been historically excluded from hotel ownership.

Read More: Diverse Meeting Teams Are Smarter

Continued Support for Minorities by Marriott

Marriott International has a history of teaming up with minority-focused organizations to bring more people into the hotel business. The National Association of Black Hotel Owners, Operators, and Developers (NABHOOD) received a founding sponsorship from Marriott to support its goals. NABHOOD aims to bring more Black people into every level of the hotel business with the ultimate goal of creating generational wealth in a community that has been systematically limited financially.

“Bridging the Gap” echoes their method of support through education, investment and networking. Marriott’s involvement in similar organizations like She Has a Deal, the Latino Hotel Association, and the National Black MBA Association contribute to the company’s overall push for diversity that was bolstered by their “#LoveTravels” campaign. In 2018, the company gave $500,000 to groups and individuals that promoted diversity in travelers and hotel operators.

Price said that Marriott’s engagement with these organizations will continue, along with its outreach and educational seminars that lead people down the path to hotel ownership. “Bridging the Gap” expands on these efforts as a “formal, holistic program” with direct financial benefits.

The fund pledged to “Bridging the Gap” is an encouraging sign of a healing industry. Corporate travel has already started climbing back up from its massive drop in 2020. According to Zippia, the number of business travelers dropped from 464 million to 185 million from 2019-2020. An upward trend started in 2021 with 229 million travelers, a number that will only increase. Hotels and meeting venues in the United States and Canada will have to accommodate for this resurgence. What better way to meet this demand than to widen the pool of hotel owners and staff? The success of this program bodes very well for meeting planners–even better for the attendees that get to visit a new series of internationally inspired venues.

Plan with Confidence

 

An easy drive from many of the largest cities in the Southeast, Harrah’s Cherokee Casino Resort offers a perfect blend of majestic mountain scapes, luxurious accommodations and authentic, entrancing Native American culture. A 56-acre mountain paradise, Harrah’s Cherokee indulges guests with a range of experiences from superb dining and entertainment to a luxurious 18,000-square-foot spa oasis. Meeting planners will feel equally pampered. Harrah’s Cherokee has 115,000 square feet of flexible meeting space  and a variety of one-of-a-kind venues set against a backdrop of spectacular mountain scenery with 1,800 deluxe guest rooms and suites. And with the exceptional service and support from our dedicated events team, Harrah’s Cherokee makes it easy to take your meetings and events to new heights.

 

What’s New
With an expansion set to be completed by October of 2021, the Harrah’s Cherokee Casino Resort in Cherokee, North Carolina will add 83,000 square feet of additional meeting and exhibit space and 725 new guest rooms making it the largest hotel conference center under one roof in both the Carolinas. An easy drive from many of the largest cities in the Southeast, Harrah’s Cherokee Casino Resort offers a perfect blend of majestic mountain landscapes, luxurious accommodations, and authentic, entrancing Native American culture. A 56-acre mountain paradise, Harrah’s Cherokee indulges guests with a range of experiences from superb dining and entertainment to a luxurious 18,000-square-foot spa oasis.

 

Unique Venues
The Event Center – The 16,815-square-foot Event Center can be configured six different ways to accommodate 100 to 1,500 guests, and offers four VIP suites, box seating, and more than 1,100 balcony seats. The 3,000-seat Event Center can be used for meetings, general sessions, exhibits and more. It’s home to the World Series of Poker and has hosted big-name concerts like Dolly Parton and Alicia Keys.

Mandara Spa – The Mandara experience began on the spiritual island of Bali, inspired by the beautiful tradition of healing touches, which is deeply immersed within the culture and passed on from mother to daughter from generation to generation. These time-honored therapies, combined with European methods and natural elements indigenous to the spa’s region, meld together to provide the most unique and indulgent spa treatment. Drawing on world-inspired therapies and philosophies, visitors will be immersed in the cultures of Asia, India, the Mediterranean, and the New World. Each region is symbolized by one of the four elements and evokes a sense of place and self.

The Pools – Soak up some sun, or don’t. Harrah’s Cherokee has both indoor and outdoor pools located steps from one another. The pool can provide a nice change of scenery from the banquet room when used for outdoor receptions. Another outdoor pool is being added with the new hotel tower opening soon.

Ultrastar Multi-tainment Center – With 24 lanes available, the center provides a family friendly bowling experience with on-lane dining and multiple bowling themes for all ages and levels of bowlers. Visitors can also enjoy UltraStar Game Center, a large arcade area featuring the newest and hottest video and redemption games.

Quick Facts:

  • Soon to be 115,000 sq ft of meeting space, the most meeting space under one roof in the Carolinas
  • Harrah’s Cherokee is ‘nestled in nature’ and sits in a lush mountain surrounding
  • Easy drive for attendees from many major cities in the Southeast
  • Indulge attendees with spa treatments at the 18,000 sq. ft. Mandara Spa