Gary Diedrichs

Gary Diedrichs is senior content editor at Smart Meetings. He has degrees in history from Princeton and New York University. His journalism career has spanned staff positions in radio, newspapers, magazines and websites. Other writing includes a novel set in Sausalito, California, in the 1950s. In his spare time, he publishes an award-winning website devoted to eco-friendly travel.

United Airlines Adopts New Customer-First Policies

After recent public blow-back against poor—and even abusive—service on U.S. airlines, are we witnessing the beginnings of a welcome customer-first era in air travel? United Airlines, object of the most withering criticism after cellphone video of a Kentucky doctor being dragged off a United jet on April 9 for refusing to give up his seat […]