U.S. Travel Association Condemns Campaign to Undermine U.S. World Cup Travel

April 23, 2026—In response to the 120 organizations, such as the ACLU Amnesty International, discouraging travel to the United States for the World Cup, Geoff Freeman, president and CEO of U.S. Travel Association, issued a statement:

“Let’s say the quiet part out loud: the campaign by civil society organizations to discourage World Cup travel isn’t about protecting visitors. It’s about using the livelihoods of American workers and businesses as leverage to influence policies they oppose.

“That’s not advocacy. That’s sabotage.

“Are there legitimate concerns about U.S. entry policies right now? Yes — and we’ve said so publicly. Has the Trump administration made progress in numerous areas? Unequivocally. Let’s deal in fact, not fiction. For example, the number of travelers detained at Customs to have their devices searched is a difference of less than 0.01% between the Biden and Trump administrations according to official Customs and Border Protection data.”

The travel advisory warned of “arbitrary denial of entry and risk of arrest, detention and/or deportation of non-U.S. nationals, even those with prior authorization from the U.S. government,” “expanded restrictions and limitations on travel and entry into the United States,” “invasive social media screening and searches of electronic devices as part of admission to the United States” and more.

Read Freeman’s response in full here.

Smart Meetings says: Framing the United States as a safety risk could harm the meetings and events industry in unimaginable ways. The industry is an international juggernaut, one that keeps the livelihood of millions going. To say that the U.S. plays a large part in international meetings and events would be an understatement.

Eleven cities are set to host the World Cup, resulting in millions of inbound travelers from across the globe. Those host cities’ uptick in visitation means an increase in exposure and thousands of jobs for locals.

PCMA Introduces New Products and Services

April 23, 2026—As part of its 2030 vision, PCMA has introduced three new products designed to advance its role in the business events community.

Sherrif Karamat, CAE, PCMA and CEMA president and CEO noted, “In a time when our industry is being reshaped by rapid change, advancing our profession requires more than adaptation—it demands intentional investment in the capabilities that will define future leadership. That is why we are strengthening our focus on education, research, and strategic insights. By equipping our community with advanced certifications, executive-level learning experiences, and data-driven intelligence, we are enabling business events professionals to move beyond execution and into influence—driving measurable impact for their organizations and the global economy.”

PCMA’s three new releases are a new research and consulting arm, certification and textbook.

PCMA Insights is the organization’s new division created for event planners looking to advance their knowledge of the industry. Introduced this April, this division includes five industry sector reports, all of which are complimentary for PCMA and CEMA members.

PCMA’s new certification, Business Event Strategist Certification (BES) guides planners in strategy, stakeholder influence and investment decision making. The application and criteria are available here.

Lastly, PCMA Institute, formerly Event Leadership Institute, has released the 7th edition of the Professional Meeting Management textbook, it was last updated in 2015. This update includes the industry’s transformation over the last 10 year, as well as refreshed content across all aspects on the business events, including project management, marketing, risk and crisis management and sustainability.

Smart Meetings says: It is crucial the major players in the events industry, and, by extension, meeting professionals stay up to date on what is most relevant.

Minor Hotels to Debut Anantara in United States

April 23, 2026—Minor Hotels, the global hospitality company with more than 640 properties across 63 countries, has announced Anantara Miami Resort & Residences. This will be the brand’s first property in the United States.

The 50-story tower will feature 54 suites, as well as 120 private branded residences and 120 resort residences, which owners will be able to make available for hotel guests. The property will be placed where Miami’s Edgewater and Wynwood neighborhoods meet, becoming the first tower in the region to offer unimpeded views of Biscayne Bay. Anantara is scheduled to open in 2023.

“Miami is the perfect location for the debut of our luxury Anantara brand in the U.S., and we are excited to partner with One Thousand Group to bring this vision to life,” said William E. Heinecke, founder and chairman if Minor International.

Smart Meetings says: Minor Hotels’ debut in the United States offers meeting professionals and their groups a new experience in which to meet.

Destinations International Announces 2026 Pathways to Success Scholarship

April 9, 2026—Destinations International has announced the 2026 recipients of its Pathways to Success Scholarship & Professional Development Program, awarding eight students funding and career development support as they pursue degrees in hospitality and tourism. Backed by the Destinations International Foundation, the program expands on its original HBCU-focused initiative to include students across accredited colleges and universities in the U.S. and Canada. Each recipient receives up to $8,000 in tuition assistance, along with mentorship, professional development and access to industry events, including DI’s Annual Convention.

Beyond financial support, the program is designed to strengthen the talent pipeline into the destination sector by increasing visibility and access to career pathways that are often underrepresented in academic settings. “Investing in the next generation of destination leaders is essential to the long-term strength and sustainability of our industry,” said Don Welsh. Officials say the initiative connects students with local industry leaders, helping build networks that can lead to internships, mentorship and long-term roles within their communities, while preparing a more diverse and future-ready workforce.

Smart Meetings says: The industry has been talking about workforce development for years, but programs like this actually create a bridge between education and real opportunity. For planners and organizations, this is a reminder that the future workforce is already out there. The question is whether the industry is doing enough to meet them early, invest in them and show them what is possible.

Long Beach Convention Center & Entertainment Center Completes Overhaul with ‘Mini Solar Power Plant’

April 8, 2026—Long Beach Convention & Entertainment Center has completed a $33 million infrastructure overhaul, transforming its rooftop into a city-connected solar power source and positioning the venue as one of the most energy-forward convention centers on the West Coast. The multi-phase project included replacing more than 566,000 square feet of roofing, upgrading HVAC systems for improved efficiency and installing 5,355 solar panels capable of generating 4.6 to 4.8 gigawatt-hours of electricity annually. At full capacity, the system can power approximately 700 homes each year while feeding clean energy directly into the public grid.

The upgrades also deliver operational improvements for events, including enhanced climate control, reduced energy consumption and increased reliability across the campus. Officials say the project reflects a broader push to modernize aging infrastructure while aligning with long-term sustainability goals.

“By modernizing this iconic waterfront facility with cutting-edge HVAC systems and transforming our roof into a solar power plant, we’re not only reducing operational costs for taxpayers, we’re generating clean energy that powers hundreds of Long Beach homes,” said Rex Richardson, mayor of Long Beach.

Smart Meetings says: Sustainability is becoming part of the core infrastructure, not just a talking point. For planners, that shift matters. A venue that is generating its own energy, improving efficiency and reducing strain on the grid is not just better for the environment, it signals long-term reliability and forward thinking operations. That kind of foundation supports better events before attendees even walk through the door.

U.S. Virgin Islands Reports Record-Breaking First Quarter

April 8, 2026—The U.S. Virgin Islands Department of Tourism reported record-breaking visitor arrivals for the first quarter of 2026, driven by a strategic mix of sports partnerships, media collaborations and Carnival programming. March alone brought in 121,716 visitors, a 23% increase year over year, while total Q1 arrivals reached 303,388, up 12% compared to 2025. St. Thomas led the surge, with St. Croix also contributing steady gains, reinforcing the territory’s growing appeal among U.S. travelers.

Tourism officials point to expanded visibility through partnerships with the National Football League and Major League Baseball, along with media collaborations with iHeartRadio, as key drivers of awareness and demand. At the same time, the promotion of Carnival celebrations across the islands has strengthened cultural positioning and visitor interest, creating a multi-channel strategy that blends large-scale reach with immersive, on-the-ground experiences. “These record-breaking numbers underscore the continued strength and appeal of the U.S. Virgin Islands as a premier Caribbean destination,” said Jennifer Matarangas-King, commissioner of the U.S. Virgin Islands Department of Tourism.

Smart Meetings says: Sports partnerships bring attention, media collaborations keep the destination in the conversation and Carnival gives travelers a reason to show up. For planners, that means choosing destinations that already have built-in energy and then designing experiences that plug into it.

ASAE Research Foundation, MPI Foundation Release Neuroinclusion Study

April 8, 2026—The ASAE Research Foundation, in partnership with the MPI Foundation, has released a new study examining neuroinclusion across the association landscape. Conducted with Burson and The Neu Project during Neurodiversity Celebration Month, the research provides a comprehensive look at how associations are addressing neurodivergent needs in both workplace and event environments. Findings show progress in leadership support and governance awareness, particularly among members, but also reveal gaps in internal communication, with staff less likely to recognize existing accommodations or view neuroinclusion as an active organizational priority. “This research represents an important step forward in helping associations move from awareness to action,” said Michelle Mason, president and CEO of ASAE.

The study also highlights a major opportunity for meeting planners, as only one-third of staff report actively considering neurodivergent needs in event design. Neurodivergent individuals continue to report higher rates of discrimination, accessibility challenges and exclusion, with inconsistent reporting back to associations. Based on a four-phase methodology, including interviews, surveys of more than 1,600 respondents and lived-experience journals, the research underscores a broader industry shift toward more intentional, inclusive design across all touchpoints of engagement.

Smart Meetings says: Planners are already thinking about inclusion, but this data makes it clear that neuroinclusion is still not consistently built into the process. The opportunity here is simple but powerful. Design with it in mind from the beginning, not as a last-minute adjustment. When done well, it does more than support accessibility, it creates a better, more thoughtful experience for everyone in the room.

Reno Tahoe Report Highlights 2025 Growth

April 2, 2026—Increased visitor spending, longer stays and higher travel demand were reported in Visit Reno Tahoe’s 2025 Destination Research.

“These results really show the strength of what Reno Tahoe has to offer and the strategy behind how we’re growing,” says Mike Larragueta, president and CEO of Visit Reno Tahoe. “We’ve carved out an identity as an urban basecamp surrounded by both desert and mountain landscapes, and when you pair that with exceptional events, meeting space, and places to stay, it really resonates. Especially right now, as air travel feels a bit less predictable, we’re in a strong position to capture drive-market visitors.”

Reno Tahoe reached its highest average daily visitor spend, at $292 per person in 2025. Those visitors are also staying longer, with overnight travelers staying an average of 3.3 nights. Travel enthusiasm is at an average of 8.2 out of 11 among American leisure travelers. Spend from these travelers is expected to reach $6,556 in early 2026, the destination’s highest level on record.

Click here to see the full report.

Smart Meetings says: This report signals the destination’s strength as a location for corporate and leisure travel, as well as the enthusiasm to visit among these travelers.

Destinations International Announces ’30 Under 30’ and ‘Rising Industry Professionals’ Classes of 2026

April 2, 2026—Destinations International has announced its “30 Under 30” and “Rising Industry Professionals” 2026 classes.

“The 30 Under 30 and Rising Industry Professionals programs are a critical initiative directly aligned with the mission and vision of our association and foundation,” said Don Welsh, president and CEO of Destinations International. “The destinations sector and travel and tourism industry continue to offer a wide range of exciting career opportunities, and it is more essential than ever that we identify, support and elevate our future leaders. We are proud to welcome the Destinations International 30 Under 30 and Rising Industry Professionals Classes of 2026.”

Supported by DI Foundation and founding program partner SearchWide Global, the professionals chosen are selected to participate in a year-long professional development track that features education, networking and mentorship.

Click here to learn about the 30 Under 30 honorees and here to learn about the Rising Industry Professionals honorees.

Smart Meetings says: It’s important to highlight and give support to the younger generation in the industry. Programs such as these empower up-and-coming leaders in the industry develop.

Javits Center Unveils Brand Refresh

April 1, 2025—Javits Center has unveiled an updated brand identity, as part of its 40th anniversary. The convention center has also introduced the campaign platform “Javits on the Hudson.” This refresh from Javits Center plays a part in the evolution of Manhattan’s West Side and Hudson Yards

Smart Meetings says: Convention Centers are embracing the neighborhoods around them and becoming part of the fabric of the cities where they host.

Visit Seattle Releases 2025 Annual Visitation Data

March 26, 2026—Visit Seattle has released its visitation data for 2025. The event also discussed how the city and King County are preparing to host six FIFA World Cup matches this summer.

Seattle’s 2025 data shows slowdown in visitation and visitor spending.

• 6 million visitors came to Seattle and King County in 2025, a 0.9% decrease from 2024
• Visitor spending dropped 0.2% to $8.8 billion
• The tourism industry support 68,375 jobs, a 0,4% year-over-year increase
• State and local taxes in the Seattle and King County’s hospitality industry increased by 0.1% to $840 million

The World Cup in Seattle kicks off June 15. The city is expected to draw 750,000 visitors and locals to the city.

“Washingtonians know just how special our state is—we’re looking forward to sharing it with the rest of the world,” Seattle Gov. Bob Ferguson said.

“It’s an honor to host some of the world’s best soccer teams and fans this summer. Whether they’re playing on our soccer fields, riding our ferries, or road tripping between our three great National Parks, World Cup visitors are going to encounter the unparalleled communities, art, and natural beauty which draw tens of millions of people to our state each year. I thank local leaders for their preparation and look forward to watching Washington enchant the world.”

Smart Meetings says: A slowdown in tourism is impacting the United States and Seattle and King County is no exception. Challenges such as reduced international tourism, rising costs, government shutdowns and general uncertainty are impacting the events industry and the world.

EIC Refines Sustainability Event Standards

March 26, 2026—The Events Industry Council (EIC) has launched a refinement of the EIC Sustainable Event Standards, in collaboration with the Joint Meetings Industry Council. The Sustainable Event Standards are designed to guide event planners and suppliers to measure sustainable practices within the events ecosystem.

Based on present events industry best practices, the refinement will focus on clarity and ease of use for event planners and suppliers. The updates include refinement of language for improved clarity and guidance; updates that reflect changing trends, frameworks and industry expectations; and minor additions and removals aligned with present best practices.

“EIC’s Sustainable Event Standards have played an integral role in empowering organizations across our industry to implement transformative sustainability practices,” said Amy Calvert, EIC president and CEO. “This targeted refinement ensures the Standards remain practical, relevant and aligned with the evolving expectations placed on organizations as they strive to deliver more sustainable events.”

Smart Meetings says: To stay current, the events industry must constantly stay up to date with the latest best practices, and this includes sustainability. Creating an updated framework surrounding the topic keeps meeting planners in the know is how the industry progresses.

Global Meetings Industry Day 2026 to Highlight Business Events as Growth Driver

March 24, 2026—The Events Industry Council (EIC)has announced the launch of Global Meetings Industry Day (GMID) 2026.

On May 6, EIC will release the 2026 Global Economic Significance of Business Events Study in partnership with Oxford Economics, research that highlights the meetings industry’s economic impact on the community at large. This year’s theme, Business Events and Exhibitions: The Human Catalyst for Global Growth, demonstrates the role meetings has in creating connection and collaboration.

“Global Meetings Industry Day belongs to every part of our ecosystem—from planners and suppliers to destinations, educators and corporate leaders,” said Stephanie Harris, president of the Incentive Research Foundation and 2026 EIC board chair. “When we show up together, we demonstrate the true scale and influence of our industry, and we inspire those in our industry—those who can be our best champions.”

To learn more about GMID 2026, visit https://news.eventscouncil.org/gmid.

Smart Meetings says: As a hub of in-person connections and networking, it’s important to highlight the impact the events industry has on the wider world, serving as a source of job creation and economic growth.

Caesars Entertainment Unveils The Vanderpump Hotel

March 23, 2026—Caesars Entertainment is now accepting reservations for stays beginning May 2026 at Lisa Vanderpump’s first hotel, The Vanderpump Hotel.

“Taking the next step from restaurateur to hotelier and partnering once again with Caesars Entertainment on another extraordinary project has been such an exciting chapter for me,” said Lisa Vanderpump. “Our vision was to create a room that feels like a true retreat, a calming escape just steps from the energy and excitement of the casino floor. The guest rooms are as beautiful as they are serene.”

Formerly The Cromwell, The Vanderpump Hotel will feature 188 guest rooms and suites; Soleia (formerly Drai’s Beachclub & Nightclub), the property’s pool and event space; a Vanderpump-designed lounge; and Lisa Vanderpump-curated in-room amenities. The Vanderpump aesthetic goes beyond the guest rooms and into the hotel reception and check-in area, and common public areas.

The Vanderpump Hotel is an addition to Vanderpump and Caesars’ longstanding partnership, which includes venues such as Vanderpump Cocktail Garden at Caesars Palace, Vanderpump a Paris as Paris Las Vegas and Pinky’s by Vanderpump at Flamingo Las Vegas. Vanderpump also has venues outside of Las Vegas, such as Wolf by Vanderpump at Caesars Republic Lake Tahoe and Wolf by Vanderpump at Caesars Republic Scottsdale.

Group bookings are available at caesarsmeetings.co/TVH2026Launch.

New Raleigh Convention and Performing Arts Complex Websites Prioritize Accessibility

March 18, 2026—Raleigh Convention and Performing Arts Complex announced the launch of three redesigned websites for Raleigh Convention Center, Martin Marietta Center for the Performing Arts and Red Hat Amphitheater.

“Our new websites are just the latest step in our constant effort toward making our venues more accessible and welcoming to everyone” said Kerry Painter, executive director of The Complex. “Creating impactful moments for all our guests through world-class service is at the core of everything we do. We partnered with Ablr because we wanted to reach for a higher standard of accessibility on our websites that would offer an enhanced experience for all web users. We’re not content to just do enough to get by when it comes to something as critical as accessibility, we’re aiming for excellence and leadership in this space.”

The new websites have been designed to keep planners informed about what the venues are developing with accessibility and user experience in mind. According to a press release, the sites offer streamlined navigation, improved event and ticketing information, and accessibility features built into every page.’

Smart Meetings says: A website designed with a better user experience in mind is a sure way for meeting professionals to get the answers they need when sourcing an event in Raleigh.

Take the EIC 2026 Global Economic Significance of Business Events Survey

The survey that will be the basis for EIC’s 2026 Global Economic Significance of Business Events Study (ESS) is now live.  ESS is released every three years in partnership with Oxford Economics and provides a comprehensive analyses of the global business events sector. It measures the industry’s economic contribution—including jobs supported, spending generated and broader community impact—and equips policymakers, industry leaders and stakeholders with credible data to support investment and policy decisions.

“The Economic Significance Study is the one of the most credible and impactful tools we have for demonstrating the value of business events to policymakers, investors and communities around the world,” said EIC President and CEO Amy Calvert.

“Strong advocacy begins with strong evidence,” said Stephanie Harris, 2026 EIC Board chair and president of Incentive Research Foundation. “This study provides the data our industry needs to demonstrate its full economic and societal impact. Broad participation from across our global community is essential to ensuring the findings truly reflect the scope and influence of business events.”

The deadline for the survey is April 6. The final report will be released May 6 in conjunction with Global Meetings Industry Day (GMID).

Smart Meetings Says: It is time to show our worth. Take five minutes to support your community by taking the survey today. This is how we quantify the impact with decisionmakers near and far so policymaking better aligns with impact.

PCMA Announces 2026 Visionary Awards Lifetime Honorees and Finalists

March 17, 2026—PCMA’s 2026 Visionary Awards Lifetime Achievement Honorees and Professional Excellence Awards Finalists will be celebrated on May 7 in Washington, D.C., as the closing event for Business Events Industry Week.

Recipients of the Visionary Awards are those whose efforts have advanced the global business community. Funds raised from the annual celebration support PCMA Foundation, which invests in the future of the events community, through scholarships, research and education.

“The Visionary Awards are more than a celebration of individual achievement—they are a reflection of the collective progress and purpose of our global community,” said Sherrif Karamat, CAE, president and CEO, PCMA and CEMA. “Each of this year’s Honorees and Finalists represents the spirit of innovation, collaboration, and service that defines our community. Through the PCMA Foundation, we are proud to recognize these leaders while investing in the next generation of professionals who will carry our community forward.”

2026 Lifetime Achievement Honorees

• Carolyn B. Pund, CMM, DES—Consultant, Strategic Meetings Management, OneMoreEvent Consulting
• Dave Lutz—Managing Director, Velvet Chainsaw Consulting
• Angie Ranalli, CMP—Senior National Sales Director, San Diego Tourism Authority
• Charles Starks—President & CEO, Music City Center

Check out the full announcement here.

Smart Meetings says: Recognition of individual and organizational contributions and leadership and raising funds for the events community is an impactful way to push the industry forward.

New Turnkey Podcasting Studios Launch in Sydney

International Convention Centre Sydney (ICC Sydney) has launched A Quick Yarn, two premium podcast studios and on-site production services aimed at events, speakers and brands. Managed by Legends Global and integrated with the venue’s Connect Hub and AV team, the service offers video and audio recording, editing, livestreaming, same-day edits and collaboration with ICC Sydney’s communications unit to amplify reach. The studios allow organizers to capture interviews, panel highlights and speaker’s thoughts, with setup, testing and technical support provided by in-house specialists.

ICC Sydney CEO Adam Mather Brown highlighted storytelling as central to knowledge transfer, noting A Quick Yarn lets speakers capture insights in the moment and extend the life of their stories. Early user Matthew Byrne praised the facilities, equipment and professional support, saying it freed him to focus on conversation rather than technical details. Podcast listenership in Australia reached a record 52% monthly in Infinite Dial Australia 2025, reflecting strong demand for event-sourced audio.

Smart Meetings says: This service gives meeting planners a turnkey way to generate high-quality, shareable content that increases event ROI, extends audience reach, provides assets for marketing and sponsorship value, and enhances delegate engagement before, during and after events with measurable business outcomes.

Harrah’s Property Makes Huge Strides in Energy Savings

March 13, 2026—Harrah’s Resort Southern California is spotlighting its sustainability gains after a resort-wide smart-thermostat upgrade delivered far greater energy savings than projected.

The project installed 1,445 Honeywell INNCOM digital thermostats across all 1,087 guest rooms, hallways and operational areas, integrating sensors with the resort’s check-in system to optimize climate control based on occupancy. Estimated annual savings of 1,024,609 kWh were surpassed, with a verified 1,697,535 kWh saved—more than 65% above expectations—equating to roughly $265,730 in annual electricity cost avoidance and the energy use of about 236 homes.

The initiative complements Harrah’s broader CodeGreen program, which already includes 19 million kWh of solar generation, a year-over-year water reduction of 2.3 million gallons, monthly recycling of 48 tons of material, conversion of 41 tons of grease into biofuel annually, and on-site EV charging infrastructure.

General Manager Jill Barrett notes the resort’s focus on enhancing guest comfort while reducing environmental impact and advancing operational resilience. The thermostat upgrade demonstrates the tangible returns—environmental and financial—of integrating smart building technologies within hospitality operations.

Smart Meetings says: Meeting profs can tout Harrah’s measurable sustainability leadership when sourcing eco-conscious events, incentives and offsite programming that align with corporate ESG goals.

Six Senses Announces New Sustainability Director

March 13, 2026—Six Senses Laamu has named Laura Jones Director of Sustainability and Conservation, effective March 2026. Based in Laamu Atoll, Jones will steer the resort’s sustainability strategy and lead the Maldives Underwater Initiative, managing a multidisciplinary team of more than 10 hosts and collaborating with partners including Manta Trust, Blue Marine Foundation and Olive Ridley Project.

With academic training in marine biology, ecology and sustainability management, Jones brings experience in coral reef research, greenhouse gas (GHG) inventories aligned with the GHG Protocol and advising on science-based climate targets and regenerative business models.

General Manager Marteyne van Well says Jones will deepen regenerative tourism efforts through evidence-based conservation, renewable energy, waste reduction, responsible sourcing and enhanced guest programming at the Sea Hub of Environmental Learning (SHELL). Jones highlighted the opportunity to combine science, community partnership and hospitality to bolster Laamu Atoll’s resilience.

Smart Meetings says: Planners can leverage Six Senses Laamu’s strengthened sustainability leadership for eco-conscious incentives, retreats and partner-driven marine education programming.

Olympian Wellness Awards Winners Announced

March 5, 2026—Now in its second year, Olympian Meeting and #Fit4Events have announced the Olympian Wellness Awards. The award celebrates people and organizations that are increasing the visibility of wellness, sustainability and purpose in the events industry.

This year’s winners:

• Alively
• Baden-Baden, Germany
• Civana Wellness Resort & Spa
• Club Ichi
• Edmonton Convention Centre
• Evermore Resort
• Fontainebleau Las Vegas
• Go West Live
• Grae Matta Foundation
• IAEE Expo Expo 2025
• Production World, CA
• Reina Herschdorfer
• Safe Expo
• Search Foundation
• Soft Bar

Smart Meetings says: This award highlights the organizations that are doing wellness right, giving meeting professionals a resource to partner with those who value wellness and sustainability.

IAPCO Organizers Shifts Language for Emerging Leaders

March 3, 2026—The International Association of Professional Congress Organizers (IAPCO) has replaced the term “Next Gen” with “Emerging Leaders” during its 2026 Annual Meeting & General Assembly (AM&GA) in Athens, signaling a broader shift in how the industry recognizes rising talent.

“Language shapes culture,” said Sissi Lignou, president of IAPCO. “Referring to professionals as ‘Next Gen’ implies succession at a distance. Recognizing them as ‘Emerging Leaders’ acknowledges the leadership already taking place across our organizations today.”

The long-term goal of IAPCO is to foster generational collaboration and strengthen leadership pathways and talent development throughout the meetings industry.

Smart Meetings says: Words matter. As workforce demographics continue to evolve, organizations are reexamining how they frame advancement and inclusion. Recognizing leadership as something happening now—not someday—may signal a broader shift in how the industry defines influence and opportunity.

Hawai‘i Visitors & Convention Bureau Joins Global Alliance to Rethink Tourism

Hawai‘i Visitors & Convention Bureau (HVCB) has joined the Destination Think Collective, a network of destinations committed to reshaping tourism to benefit local communities, protect ecosystems and build resilience. The Collective includes destinations such as Auckland, Banff, Copenhagen, Queenstown and Aruba.

HVCB said the move advances its shift from a traditional marketing role to a “Destination Futures Enterprise,” guided by indigenous knowledge and focused on designing social, economic and cultural outcomes. The bureau cited Hāʻena State Park’s reservation system as an example of regenerative stewardship that balances visitor access with community well‑being.

The partnership aligns with the Hawai‘i Tourism Authority’s “Hawai‘i Stays With You” campaign, which emphasizes transformational, responsible travel. Rodney Payne, CEO of Destination Think, said the Collective welcomes HVCB as an advocate for tourism‑led climate and community solutions.

Smart Meetings says: This move benefits professional meeting planners by expanding access to destinations committed to sustainability and community stewardship, offering more resilient, culturally respectful venues and programs that enhance attendee experience, support planners’ ESG goals, reduce reputational and operational risk and create opportunities for meaningful local partnerships and responsible on‑site programming.

MGME Launches Air Logic to Speed Group Air Travel for Meetings

Feb. 24, 2026—This week, MGME launched Air Logic, a proprietary group air travel service aimed at streamlining high-volume travel for meetings, incentives and events. The platform combines automation, centralized workflows and expert agent support to deliver faster ticketing, real-time visibility and improved compliance for planners and travelers.

In beta tests supporting roughly 2,000 travelers, MGME reported a 67% improvement in initial traveler contact (from three days to one), a 38% reduction in overall ticketing timelines (45 to 28 days), a 50% cut in staffing needs and 80% of travelers ticketed within two weeks. The company says Air Logic also reduced ticketing errors and communication issues while providing clients with live reporting dashboards.

Air Logic integrates registration data into a centralized workflow with automated approvals, escalation paths and policy-compliant itinerary management. MGME plans further API integrations with registration platforms and GDS systems to expand automation, predictive reporting and forecasting. The service is available now to corporate meeting planners, incentive managers and enterprise event teams; demos are offered via MGME’s website.

Smart Meetings says: Faster, more reliable group air management reduces operational burden, lowers risk and gives planners better visibility and control over large-scale travel programs.

Mexican Military Kills Jalisco Cartel Leader; Nationwide Violence Disrupts Travel and Events

Feb. 22, 2026—Mexican authorities announced that Nemesio Rubén Oseguera Cervantes, aka “El Mencho,” the shadowy leader of the Jalisco New Generation Cartel, was killed after a military operation and shootout in Tapalpa. Officials say Oseguera was seriously wounded in the confrontation and died en route to Mexico City. Six other cartel members were killed and two arrested. Authorities reported seizure of weapons and armored vehicles, including rocket launchers capable of downing aircraft, and said U.S. authorities provided complementary intelligence for the operation.

The event triggered coordinated reactive violence across Guadalajara, Puerto Vallarta and multiple states with vehicle burnings, highway blockades and attacks intended to obstruct security forces. Jalisco authorities reported dozens of active blockades and damage to branches of Banco del Bienestar.

Guadalajara International Airport remained under security protection but flights to Puerto Vallarta and Guadalajara were diverted or canceled by major carriers. All in-person classes statewide were canceled for Feb. 23, while large events, including some Liga MX soccer matches, were postponed. Local officials and the U.S. embassy urged residents and visitors to shelter in place. Jalisco’s governor asked people to stay home until the situation stabilizes.

President Claudia Sheinbaum and state leaders said security forces are coordinating across all Mexican states. Officials framed the result as a major victory in the fight against cartels and noted close bilateral cooperation with U.S. agencies. U.S. officials praised the outcome while expressing concern over the ensuing violence.

Smart Meetings says: Event planners, venues, delegates and travel coordinators in Jalisco and surrounding states should expect continued disruption to airports, ground transport, venue operations and public-safety conditions—confirm flight and hotel status, postpone nonessential gatherings, coordinate with local organizers and security contacts, and require attendees to follow official advisories and shelter-in-place instructions until authorities clear affected areas.

ECA Welcomes U.S. Supreme Court Ruling on Tariffs

Feb. 20, 2026—The Exhibitions & Conferences Alliance (ECA) released a statement today supporting the U.S. Supreme Court ruling that tariffs introduced under the auspices of the International Emergency Economic Powers Act (IEEPA) are unconstitutional.

“Today’s Supreme Court ruling is welcome news for the business and professional events industry. The IEEPA tariffs have increased costs and uncertainty for event organizers, suppliers, venues, exhibitors, and attendees alike. Moreover, they have been particularly harmful to small businesses, which account for 99% of all industry companies and 80% of all event exhibitors,” the statement read.

ECA encourages policymakers to pursue trade policies that increase affordability, reduce uncertainty and increase the competitiveness of both the industry and the U.S. going forward. These include a commitment to free trade agreements and the elimination of tariffs, subsidies, and non-tariff barriers with U.S. trading partners around the world.

Smart Meetings says: Everything that happens in the world impacts events. Working with groups like ECA can help meeting professionals have a voice in policy that touches the bottom line.

Padres Events Rebrands as Finest Collective

Feb. 18, 2026—The San Diego Padres have announced today an expansion of their events business under a new name, Finest Collective. The newly named hospitality and events division manages events at five venues in San Diego, including all public and private events at Petco Park, Gallagher Square, Eve at the Research and Development District (RaDD), and the Ballpark District’s newest 1970’s-inspired cocktail lounge, Diamond Room, in addition to private events at The Rady Shell at Jacobs Park.

Smart Meetings says: Sports stadiums have become a more popular resource for meeting professionals looking for fresh venues that add excitement and a sense of place to events.

San Diego Convention Center Corporation Head Will Retire in 2026

Feb. 18, 2026—Clifford “Rip” Rippetoe, CVE, president & CEO of the San Diego Convention Center Corporation, announced his retirement today, effective later in 2026, following the selection and transition to a new chief executive.

Rippetoe, who led the center for ten years, guided the facility through the pandemic—including its use as an emergency shelter—and oversaw its rebirth as a major events hub beginning in 2021. Under his tenure, the center posted multiple record years of economic impact; fiscal 2025 events generated roughly $38 million in tax revenue for the city and an estimated $1.6 billion in regional economic impact.

“Rip Rippetoe has led the San Diego Convention Center through an extraordinary era,” Mayor Todd Gloria said, praising Rippetoe’s leadership and the center’s role as a leading event destination. Industry honors under Rippetoe include a 2026 EXHIBITOR Center of Excellence Award, a 2017 IAVM Venue Excellence Award and a top-five placement by The Wall Street Journal.

Rippetoe said leading SDCC was “a true privilege” and committed to supporting a smooth transition. The Board of Directors, working with an executive search firm, will oversee the CEO succession in the coming months while maintaining full continuity of events and projects.

The Events Industry Council Offers CMP Scholarships

Feb. 13, 2026—The Events Industry Council (CMP) is offering scholarship assistance for meeting professionals taking their CMP or CMP-HC for the first time.

Application requirements for the CMP scholarship are as follows:

• A letter of recommendation from an industry professional (must include name, company, position and email address) who can corroborate your commitment to the hospitality industry.
• An essay submission (500-word max) including:
  • Why you are pursuing the certification
  • Knowledge or experience in the hospitality field
  • Career goals and aspirations
  • Details of industry volunteerism, contributions you have made to the industry/leadership roles
  • How receiving this scholarship would help you achieve your goals and why obtaining this scholarship is important to you
  • Where you see events going in the next 5 years (possible topics could include technology, sustainability, DEI, event design or topic of your choice)

Substituting the essay for PowerPoint or video with the details listed above is also acceptable. Participants must upload a screenshot or PDF of proof of eligibility and all documents must be uploaded in one PDF format and attached to the online application.

The application process will close on Feb. 27. The five recipients will be announced April 2026. More details about the scholarship can be found here: CMP Scholarship Programme.

Smart Meetings says: Lowering the barriers to entry to obtain a CMP can be helpful for those looking to further their career in the event planning industry.

Expo! Expo! Goes Gold

The Events Industry Council has awarded IAEE’s Expo! Expo! 2025 Gold Level Certification under the EIC Sustainable Event Standards, marking the fourth consecutive year the association has advanced its sustainability rating. IAEE moved from Bronze in 2022 to Silver in 2023 and 2024, and is now Gold for its flagship trade show.

IAEE President and CEO Marsha Flanagan credited years of intentional progress and disciplined execution guided by the EIC standards, developed through global collaboration with subject-matter experts. The standards set performance criteria across organizational management, marketing, climate action, water management, materials and circularity, supply chain, diversity, equity and inclusion, accessibility, and social impact. More than 300 professionals contributed to standards review.

The Alliance for Audited Media conducted the independent third-party certification of Expo! Expo!’s compliance with the Event Organiser standard. EIC President and CEO Amy Calvert and AAM CEO Richard Murphy both praised IAEE’s sustained commitment and leadership in sustainable event practices.

Smart Meetings says: This advancement is welcome news for professional meeting planners, signaling stronger industry benchmarks and measurable frameworks that make sustainability easier to plan and demonstrate. Planners can now point to IAEE’s multi-year progression as a practical example of how incremental improvements and certified metrics lead to clearer procurement decisions, reduced event risk, and better outcomes for attendees and communities.

Caesars Brings Updated Meetings Space to Lake Tahoe

Caesars Entertainment today unveiled Phase Two of its $200 million transformation of Caesars Republic Lake Tahoe, revealing an expanded meetings and conventions experience, set to be completed in summer 2026. The project adds 25,000 square feet of flexible indoor meeting and event space at Caesars Republic and, combined with connected Harrah’s Lake Tahoe, creates a contiguous meetings footprint exceeding 65,000 square feet. Together, the properties offer more than 1,250 guest rooms and suites and direct indoor connectivity to streamline group flow.

Phase Two introduces contemporary alpine-inspired ballrooms and breakout rooms with built-in AV, a new state-of-the-art fitness center, and the reimagined High Dive Pool & Lounge, a year-round indoor/outdoor event venue featuring a heated pool, hot tubs, premium cabanas, and seasonal beverage service. The resort will also debut Tessie’s Cocktails & Chords, an intimate cocktail lounge developed with Clique Hospitality, plus four additional bar concepts and elevated dining options, including Wolf by Vanderpump and Gordon Ramsay HELL’S KITCHEN.

Caesars positions the expanded complex as an ideal regional destination for conferences, incentives, retreats, and large-scale events, highlighting convenient access from Reno‑Tahoe International Airport (about 1 hour) and proximity to the San Francisco Bay Area.

Smart Meetings says: This expansion is good news for professional meeting planners because it delivers consolidated meeting inventory, seamless on-site connectivity, varied indoor/outdoor event options and enhanced wellness amenities—making program design, logistics and attendee experience easier to plan and execute while widening regional sourcing options.

Cincinnati’s New Convention Center Gets New Name

Feb. 9, 2026—Visit Cincy has announced the new name of the recently renovated Cincinnati Convention Center has a new name.

Now named First Financial Center, the new convention center anchors the improved Convention District, which connects to the 2.4-acre Elm Street Plaza and the 700-room Marriott Headquarters Hotel, which is set to begin construction this year.

“This morning’s naming rights announcement marks another powerful step forward,” said Julie Kirkpatrick, Visit Cincy interim president and CEO. “It demonstrates how strongly our community believes in the investment and future success of our Convention District. This partnership reinforces the impact this industry has in bringing people together and driving economic activity.”

Fifth Street DMC Acquires Mosaix Group

Feb. 6, 2026—Fifth Street DMC has acquired Carolinas-based destination management company Mosaix Group, expanding the company’s footprint into the Carolinas.

“Mosaix represents exactly how we believe destination management should work,” said Kaitlyn Dineen, founder and CEO of Fifth Street DMC. “This acquisition wasn’t about entering a market quickly or expanding a service map. It was about aligning with a team that understands the responsibility of representing a place and delivering programs with clarity, care and accountability.”

Mosaix Group, founded by Melissa Murray more than two decades ago, will continue to operate as usual, as Fifth Street’s Carolina’s division, keeping its brand name, team and partners. With this acquisition, Fifth Street now also has programs across Texas and Montana, in addition to the Carolinas.

Smart Meetings says: A DMO with greater resources in the Carolinas will allow planners to create more well-designed experiences for their groups.

Visit Atlantic City Celebrates A 2025 Fueled by Tourism Growth

Feb. 4, 2026—Visit Atlantic City held its Annual Meeting in Review, highlighting tourism in 2026 and sharing plans to further the city’s growth in 2026.

In 2025, the city hosted 205 meetings, conventions and tradeshows and 533,242 attendees. This comes nearly one year after the integration of the DO AC brand under the Visit Atlantic City name change. In early 2025, the city consolidated its leisure and convention marketing efforts under Visit Atlantic City, a move Eric Scheffler, executive director for the Casino Reinvestment Development Authority and chairman of the board of directors for Visit Atlantic City, called “transformative.”

“As a destination, we were thrilled to see the success of the unification of our leisure and meetings marketing efforts,” said Gary Musich, President and CEO of Visit Atlantic City. “The integration gave our team the opportunity to think more creatively and fueled meaningful tourism growth across the destination and region as we established efficient partnerships and collaborations.”

Smart Meetings says: Bleisure has proven to be a powerful marketing strategy for destinations and event promoters.

Fort Worth Unveils Phase 2 Plans of Convention Center Transformation

Feb. 2, 2026—With the completion of Phase 1 of Fort Worth Convention Center’s renovation, the city is moving forward with Phase 2.

The second phase of this renovation will execute a convention building in place of the 1968 arena in the form of a transparent four-story building, a plaza with green space connected to General Worth Square and terraces with downtown views. The arena will be demolished in early 2027 and completion of Phase 2 is set for early 2030.

“The Phase 2 expansion positions Fort Worth to not only attract more conventions and meetings, but also to deepen engagement with downtown businesses and residents,” said Fort Worth Mayor Mattie Parker. “As a key part of the transformation of the southeast quadrant of downtown, the new center will anchor a hub of economic growth and higher-education partnerships, and its beautiful design will showcase the Modern West brand that has helped make Fort Worth a stand-out destination among our peer cities.”

Smart Meetings says: A modernized meeting space affords meeting planners more options for meeting, whether indoor or outdoor.

Bahamas Tourism Hits Record High With 12.5M Visitors

Jan. 29, 2026—The Bahamas Ministry of Tourism, Investments & Aviation announced that the destination welcomed a record 12.5 million visitors in 2025, the highest total in its history. Visitor arrivals grew 11.4% year over year, surpassing 2024’s record and exceeding pre-pandemic 2019 levels by more than 70%.

“Reaching 12.5 million visitors is a defining achievement for The Bahamas and a clear signal of confidence in our destination, our leadership and our tourism strategy,” said Deputy Prime Minister and Minister of Tourism, Investments & Aviation I. Chester Cooper. “Tourism continues to be a powerful engine of economic growth, delivering jobs, investment and opportunity for Bahamians across our islands.”

Cruise tourism drove much of the growth, accounting for 86.5% of total arrivals, while air arrivals remained strong with nearly 1.7 million visitors in 2025. Several islands posted record performance, including Abaco and Grand Bahama, which surpassed 1 million visitors for the first time in more than two decades.

Smart Meetings says: This kind of sustained growth signals strong airlift, cruise capacity and on-island investment. For planners, it means more options, stronger infrastructure and continued momentum for meetings and incentive programs across The Bahamas.

Accor Debuts Branded App Inside ChatGPT

Jan. 29, 2025—Accor is stepping to the forefront of hospitality tech with the launch of its ALL Accor app within ChatGPT, becoming one of the first global hotel groups to integrate its booking platform directly into the AI-powered environment.

The new functionality allows travelers to search Accor hotels using natural language, specifying destinations, dates and guest details, while viewing both public and ALL loyalty-member rates. Users can also explore room types, amenities and location details before being redirected to Accor’s secure booking platform to complete reservations. The ChatGPT app is available in more than 20 languages across markets where ChatGPT apps are supported.

The launch underscores Accor’s broader AI strategy to meet travelers where they already plan and research trips, enhancing personalization and convenience while expanding global visibility for its portfolio.

Smart Meetings says: Meeting profs might find that AI-powered discovery and booking tools shorten the research cycle, surface relevant properties faster and make it easier to compare options—saving time while delivering more tailored event experiences.

Baltimore Convention Center Earns Gold-Level EIC Sustainability Certification

The Baltimore Convention Center has achieved Gold-level certification under the Events Industry Council’s (EIC) Sustainable Event Standards, marking a significant milestone in the venue’s sustainability journey and reinforcing its position as a leader among large convention centers on the East Coast.

Announced Jan. 27 by the Events Industry Council, the certification recognizes the Baltimore Convention Center’s environmental and social responsibility practices, including energy efficiency initiatives, waste reduction strategies and sustainable design efforts. The center earned Silver-level certification in 2025, making this year’s designation a notable step forward in just 12 months.

“This certification reflects how deeply sustainability is embedded into the Baltimore Convention Center’s operations and culture,” said Mac Campbell, executive director and CVE of the BCC. “Building on last year’s achievement, our team has continued to make meaningful investments in sustainable practices that benefit our guests, our partners and the broader Baltimore community.”

The EIC Sustainable Event Standards were developed through a global collaborative process involving subject matter experts across the meetings and events ecosystem. The standards provide a comprehensive framework and measurable criteria to help venues and organizers implement and evaluate sustainable practices at every stage of an event.

Located in Baltimore’s Inner Harbor, the BCC offers 300,000 square feet of contiguous exhibition space, approximately 85,000 square feet of meeting space across 50 rooms and a 36,672-square-foot ballroom. The venue also plays a significant role in the local economy, employing more than 150 people, with nearly three-quarters living in Baltimore City.

Smart Meetings says: Gold-level EIC certification gives planners confidence that sustainability claims are backed by real metrics—making it easier to align large-scale events with good governance goals without sacrificing scale, flexibility or attendee experience.

Outernet London, Legends Global Strike Long-Term Partnership

The United Kingdom’s most visited cultural attraction, Outernet London, has entered a long-term partnership with Legends Global, the global venues and hospitality powerhouse, signaling the next phase of growth for the immersive media and entertainment district.

Under the agreement, Legends Global will provide venue management services across all Outernet spaces, including operations, programming, premium sales, partnerships and food and beverage. The partnership covers Outernet’s headline venues, including HERE, the 2,000-capacity live entertainment space—the largest built in central London since the 1940s—and grassroots venue The Lower Third, along with the district’s cutting-edge digital environments.

Outernet is best known for its massive, high-resolution digital canvases, anchored by The Now Building, which features four-story, wraparound screens spanning 23,000 square feet. With more than 80 million annual visitors and a global media reach topping 1.5 billion, the district has quickly become a magnet for audiences, brands and creators.

For Legends Global, the deal expands its London footprint, which already includes Olympia London, Wembley Arena and Emirates Stadium. Leaders from both organizations emphasized the partnership’s focus on enhancing guest experience, expanding music and cultural programming and unlocking new brand and sponsorship opportunities.

Smart Meetings says: This partnership is good news for meeting planners because it brings world-class operational expertise to one of London’s most innovative venues—opening the door to more seamless, tech-forward and highly engaging event experiences.

Calgary Convention Centre Announces Action Plan with Indigenous Peoples

The Calgary TELUS Convention Centre (CTCC) has reached a landmark moment for the meetings industry with the launch of Canada’s first Indigenous ReconciliAction Plan by a convention centre.

Announced Jan. 14, 2026, the multi-year plan formalizes CTCC’s commitment to reconciliation and sets a new benchmark for how large venues across North America can engage Indigenous communities with intention and accountability. For the CTCC—Canada’s first purpose-built convention centre, opened more than 50 years ago—the initiative signals a forward-looking evolution in how convention services intersect with community impact.

The framework, known as P.A.T.H., is built around four pillars:

• Partnering with Indigenous leaders and knowledge keepers
• Acknowledging the centre’s role in welcoming global visitors to Treaty 7 and Métis Nation lands
• Teaching cultural awareness to staff and guests
• Heightening long-term relationships through employment and Indigenous business opportunities

Beyond policy, the plan is already shaping the attendee experience. The CTCC has commissioned Indigenous artists to create original works throughout the building, hosts an Indigenous Art Market during the Calgary Stampede, and offers a Client Indigenous Program that connects planners with Elders, performers and artists for authentic program integration.

As President and CEO Kurby Court said, the initiative is about “doing what’s right” to foster balance, belonging and equity.

Smart Meetings says: This is good news for planners seeking venues that reflect their values—CTCC is proving reconciliation can be thoughtfully embedded into meetings, not just acknowledged from the stage.

Soundings Appointed to CSU AI Workforce Acceleration Board

Jan. 22, 2025—Soundings founder and CEO and California State University (CSU) alum Tracy Judge has been appointed to the CSU AI Workforce Acceleration Board.

The board includes executives from major organizations in the tech field, including OpenAI, IBM, Adobe, LinkedIn, Google, AWS and Intel, along with CSU representatives.

“I am honored to join a board that is deeply committed to preparing our workforce for the future of work in an AI-driven world,” said Judge. “This role allows me to contribute to a cross-sector effort, share insights with the business events industry, and help create new opportunities for professionals, students and the Soundings Thrive community as work continues to evolve.”

Soundings’ key initiatives, such as identifying barriers to AI adoption in the events industry and helping teams assess AI readiness, are suited for this new appointment.

Smart Meetings says: The appointment of Judge, with her desire to drive AI-related change in the industry, comes at a crucial time, as AI is currently changing how the industry operates.

Visit Anaheim Confirms 142 Events for 2026

Jan. 22, 2026—Visit Anaheim, the destination marketing organization for Anaheim and Garden Grove, announced it has secured 142 conventions, meetings and events in 2026, which are projected to generate $1.74 billion in economic impact.

These bookings include 76 meetings and 66 conventions, several of which are celebrating anniversaries in the region, including NAMM’s 50th anniversary, Natural Products Expo West’s 45th anniversary, the return of BlizzCon and more. These bookings are projected to generate $22.1 million in tourism occupancy tax, supporting city and community services.

“These bookings reflect the continued demand for Anaheim as a world-class meetings destination and the strength of our long-term partnerships with event organizers,” said Mike Waterman, president and CEO, Visit Anaheim. “The economic impact generated by these conventions and meetings supports thousands of jobs and drives investment across our hospitality and tourism ecosystem.”

Smart Meetings says: The nearly 150 events taking place in Anaheim in 2026 showcases the attractiveness of the destination.

CEO Bob Jameson Announces Retirement from Visit Fort Worth

Jan. 20, 2026—Bob Jameson, Visit Fort Worth’s 13-year CEO, has announced his retirement, effective April 30, 2026.

Before the convention and visitors bureau, Jameson led Marriott’s Worthington Renaissance Fort Worth Hotel for nearly 30 years. “Bob Jameson has had immeasurable impact on Fort Worth’s visitor tourism success over the past 13 years” Fort Worth Mayor Mattie Parker. “He is truly one of Fort Worth’s best ambassadors and I’m thrilled for him in his next chapter of retirement.”  

“Bob Jameson has had immeasurable impact on Fort Worth’s visitor tourism success over the past 13 years. He is truly one of Fort Worth’s best ambassadors and I’m thrilled for him in his next chapter of retirement.”

In addition to his CEO role, he serves on the board of several Fort Worth-based organizations: Arts Fort Worth, Fort Worth Chamber of Commerce, Fort Worth Black Metropolitan Chamber of Commerce, Fort Worth Hispanic Chamber of Commerce, Near Southside, Fort Worth Opera, The Cliburn, Fort Worth Symphony Orchestra, Fort Worth Sister Cities International, and Downtown Fort Worth Inc. Nationally, he serves on the boards of Texas Travel Alliance and U.S. Travel Association.

Sphere Entertainment Announces Intent to Develop Sphere at National Harbor

Jan. 20, 2026—Sphere Entertainment, Maryland and Peterson Companies have announced plans to create a new Sphere venue at National Harbor, 15 minutes from Washington, D.C. This new venue will be the second Sphere in the United States.

“Our focus has always been on creating a global network of Spheres across forward-looking cities,” said James L. Dolan, executive chairman and CEO, Sphere Entertainment. “Sphere is a new experiential medium. With a commitment to bringing innovative opportunities to residents and visitors, Governor Moore, County Executive Braveboy, the State of Maryland, and Prince George’s County recognize the potential for a Sphere at National Harbor to elevate and advance immersive experiences across the area.”

The National Harbor venue will be the first small-scale Sphere and will have a seating capacity of 6,000, compared to the Las Vegas Sphere’s 17,000-seat capacity. Another Sphere is planned to open in Abu Dhabi.

Smart Meetings says: More unique venues across the United States shows that attendees want more exceptional experiences.

Orlando Doubles Down on Meetings with New Expansions and Group Experiences

Orlando is reinforcing its position as one of the nation’s top meetings destinations with a slate of major infrastructure investments and new group-ready experiences rolling out through 2026 and beyond.

The centerpiece is the Orange County Convention Center’s $560 million Grand Concourse Expansion, which officially broke ground and will add 44,000 square feet of meeting space and a 100,000-square-foot ballroom by 2029. Designed to improve connectivity between the North and South buildings, the project aims to accommodate larger, more complex events while increasing flexibility for planners managing multiple programs under one roof.

Transportation is also getting a significant upgrade. Orlando International Airport is moving forward with a $5.9 billion, decade-long modernization plan that includes a new gate-link system connecting terminals, expanded baggage handling, more than 40 new dining options and an upgraded fixed-base operator terminal for private and corporate aviation. Together, the improvements are designed to reduce friction for attendees and enhance first and last impressions for groups arriving in Orlando.

Beyond bricks and mortar, Orlando continues to expand its menu of off-site experiences. New team-building and entertainment options include the return of Blue Man Group at ICON Park, immersive attractions such as Sloth World and the Museum of Ice Cream Orlando, and sports-forward venues like Society Park, a multi-court padel and pickleball complex. Theme parks are also leaning further into group business, with Universal Epic Universe introducing new Dine & Ride programs and Disney Meetings & Events unveiling refreshed convention centers and original team-building concepts.

Hotel inventory is keeping pace, highlighted by a 120,000-square-foot expansion of event space at the Walt Disney World Swan and Dolphin and new convention-adjacent properties opening in 2026.

Smart Meetings says: Orlando’s investments address two of planners’ biggest pain points—scale and logistics—while layering in fresh, customizable experiences that help events stand out. For planners balancing growth, attendee expectations and operational efficiency, Orlando’s next chapter offers more room to innovate without reinventing the wheel.

Wilmington Convention Center Donates 3,000+ Pounds of Food to Non-Profits

Jan. 16, 2026—Wilmington Convention Center in North Carolina has confirmed it has donated 3,119 pounds of food to local non-profit organizations in 2025. Unused prepared food from various events was redirected following food safety guidelines to the following organizations:

• 86 Hunger Now
• Good Shepherd
• Living HOPE
• Salvation Army
• Temple Baptist Church
• The Anchor

“These efforts reflect the thoughtful planning of our culinary and operations teams and the strong partnerships we have with local organizations,” said Wilmington Convention Center Director of Operations Mac Goodrum. “We are extremely proud to give back to organizations that are making a difference right here in our own community, and we look forward to continuing these efforts throughout the year.”

Smart Meetings says: The United States wastes more than 100 billion pounds of food per year, according to the United Nations, and events are a significant contributor to this waste. By diverting this food to those in need, Wilmington Convention Center is both preventing food waste and placing it in the hands of those who need it.

Visit California CEO, Caroline Beteta, Announces Retirement

Jan. 15, 2026—Caroline Beteta, longtime Visit California CEO, has announced her decision to retire, effective September 2026. “This was not an easy decision,” she says in a press release by the organization. “But with the organization on strong footing, an exceptional and long-tenured leadership team in place, and the industry’s recent renewal vote delivering record participation and overwhelming confidence in our shared mission, it feels like the right moment to thoughtfully begin planning for the next chapter—for me, and for the organization we have built together.”

Beteta has been Visit California’s CEO since 1998, so has seen the state through various ups and downs.

“I am incredibly proud of what we have created—a world-class marketing organization, a strong and trusted governance model, and a statewide network of partners who collaborate with purpose and heart,” Beteta says in the statement. “This work has always been bigger than any one individual. It belongs to the thousands of leaders, operators, marketers, advocates and community partners who show up every day to make California welcoming, vibrant and competitive on the world stage.”

Beteta states that she remain engaged throughout the organization’s transition, and ensures the industry that the Visit California board of directors has begun a global search for the organization’s next CEO. As we look forward, I’m excited to continue connecting with many of you at upcoming industry moments—including Outlook Forum this spring—as we build on this momentum, celebrate what we’ve accomplished and continue shaping the next chapter of California’s tourism story,” she says.

Smart Meetings says: Caroline Beteta has led an embrace of meetings and events as an economic force in California and her legacy will be an amplified voice for the hospitality community in the state and beyond.

Cvent Becomes Official Technology Partner for SITE

Jan. 15, 2025—Society for Incentive Travel Excellence (SITE) has partnered with Cvent to become its Official Event Technology Partner for its portfolio of global events.

“SITE’s events bring our global community together to learn, connect, and experience the power of incentive travel,” said Annette Gregg, CEO of SITE. “By partnering with Cvent, we’re evolving the way we design and deliver those experiences, with technology that supports engagement, inclusivity, and insights before, during, and after every event.”

Cvent will work with the SITE team to establish registration, mobile apps, on-site check-in, attendee engagement and post-event data/analytics. Cvent and SITE will collaborate on the following events:

• SITE Global Conference
• SITE Incentive Summit Americas
• SITE Incentive Summit
• SITE Young Leaders Conference Europe
• SITE NITE Europe
• SITE Classic
• SITE Young Leaders Conference North America

• SITE NITE North America

Smart Meetings says: This collaboration between SITE and Cvent could create a more seamless experience for attendees from beginning to end. With the technology handled across all areas of SITE’s events, all those who attend will have a better experience, so they can spend more energy creating connections.

AREA15 Expands Experiential Lineup

AREA15, Las Vegas’ immersive entertainment district just off the Strip, is doubling down on experience-driven attractions with the announcement of more than a dozen new tenants slated to open throughout 2026. The expansion brings a fresh mix of interactive entertainment, chef-driven dining and pop-culture-forward retail—signaling new opportunities for groups looking to design meetings that feel anything but traditional.

Newly signed tenants include global lifestyle retailer MINISO and competitive social gaming venue House Rules, both set to add high-energy, discovery-driven experiences to the district. MINISO’s rotating collections—powered by more than 150 licensed IP partnerships including Disney, Marvel and Sanrio—promise a playful retail environment that doubles as a pop-culture scavenger hunt. House Rules, formerly Lane Park in Scottsdale, blends elevated comfort food, a full bar and globally inspired games such as ice curling, duckpin bowling and carrom, creating a built-in playground for team-building and hosted buyouts.

They join an already robust slate of new concepts opening across 2026. Food-forward additions include Fuku Chicken by Momofuku founder David Chang, Good Company Burgers from Echo & Rig’s Sam Marvin, Nacho Daddy, Chilango’s Tacos, Alien Pizza Party and Saint Honoré Doughnuts & Beignets. On the experiential side, highlights include the nearly 30,000-square-foot Museum of Ice Cream, opening its largest global flagship with ice cream buffets, themed suites and immersive playspaces, and The Bowl, a futuristic dining concept featuring robot chefs preparing meals in real time.

Fashion brand Dolls Kill will debut a flagship store with exclusive Las Vegas collections and immersive events, while Cosmic Pretzel brings whimsical, space-themed snacks into the mix. Looking ahead, iFLY Indoor Skydiving is slated to open in early 2027 with private event spaces and STEM-focused programming.

“These new additions deepen our reputation as a place where discovery never stops,” said AREA15 CEO Winston Fisher, noting the district’s continued focus on surprising guests with every visit.

The expansion builds on recent openings including Universal Horror Unleashed, Interstellar Arc, The Escape Game and Great Big Game Show, alongside established anchors such as Meow Wolf’s Omega Mart and Illuminarium.

Smart Meetings Says: AREA15’s growing roster underscores a larger trend meeting planners can’t ignore: attendees crave immersive, shareable experiences that blur the line between work and play. With scalable attractions, built-in entertainment and unconventional venues ideal for buyouts, AREA15 gives planners new ways to energize agendas, elevate networking and deliver memorable off-site experiences—without leaving Las Vegas’ core meetings ecosystem.

Cincinnati Completes $264 Million Convention Center Transformation

Dec. 8, 2025—Cincinnati Convention Center hosted a ribbon cutting ceremony in celebration of its 18-month, $264 million renovation, as part of the city’s $800 million Convention Center District.

The upgraded convention center features updated meeting rooms, ballrooms, exhibit hall and pre-function space, as well as a new rooftop terrace that provides views of the city’s downtown skyline. Cincinnati Convention Center is 750,000 sq. ft. in total, including a 200,000-square-foot exhibition space and a 40,000-square-foot ballroom.

Included in the Convention Center District is the two-acre Elm Street Plaza, an outdoor space connected to the center; and soon the district will have a 700-room Marriott headquarters hotel across the street. The hotel will also feature 80,000 sq. ft. of meeting space, 15,000 sq. ft. of retail space and a skywalk connection to the convention center.

“This reimagined Convention Center proves that Cincinnati is ready to compete at a national level and will deliver the experience meeting planners expect,” said Rodney Faulk, General Manager of the Convention Center, Legends Global.

Smart Meetings says: An updated Convention Center District gives planners and their attendees more options for a memorable experience when they visit Cincinnati.

Las Vegas Convention Center Completes $600 Million Renovation

Jan. 5, 2026—Las Vegas Convention Center (LVCC) and Consumer Technology Association (CTA) marked the completion of LVCC’s $600 million renovation of its legacy campus. CTA’s annual CES trade show is the first event to be held in the renovated space.

LVCC’s legacy transformation began in 2023 and has been completed with an updated central hall grand lobby with a 75×42-foot screen, a climate-controlled concourse between the North Hall and South Hall, a redesigned South Hall and an extended ribbon roof that spans the entire campus.

“This milestone signals the next leap for trade shows in Las Vegas, delivering a world-class convention center experience that reflects the scale and ambition of our city,” said Steve Hill, president and CEO of the LVCVA. “It’s fitting to share this moment with CES, the world’s most influential technology show and our long-standing partner. Their continued commitment underscores the future of global events in Las Vegas.”

Smart Meetings says: An updated convention center in Las Vegas gives event planners a more aesthetic and functional place to host events.

Hawaiʻi Tourism Authority Launches New Brand Campaign at Rams Game

The Hawaiʻi Tourism Authority (HTA) has unveiled a new global brand campaign designed to reposition the islands not just as a desirable destination, but as an experience that leaves a lasting personal and cultural impact on visitors.

The “Hawaiʻi Stays With You” campaign debuted Jan. 4 in HTA’s top domestic visitor market during the Los Angeles Rams game. The high-profile launch integrated the campaign throughout game-day activations, including in-stadium signage, a branded game ball delivery and an experiential booth featuring Maui lei maker Britney Alejo-Fishell, one of the campaign’s featured cultural ambassadors.

Developed by the Hawaiʻi Visitors and Convention Bureau (HVCB) under HTA’s strategic direction, the campaign emphasizes transformation through travel, highlighting how time spent in Hawaiʻi can influence how people connect with place, culture and community long after they return home.

“Today’s travelers seek deeper connections with the people and places they visit,” said Caroline Anderson, HTA interim president and CEO, in a statement. “This campaign invites them to see Hawaiʻi through the everyday moments of those who call it home.”

A Community-Led Creative Direction

The new campaign builds on the destination’s previous brand platform, “The People. The Place. The Hawaiian Islands,” continuing a commitment to community-led storytelling while offering a more contemporary view of how culture is lived across the islands today.

The creative approach centers on culinary experiences, outdoor adventures, leisure and wellness—weaving together stories that reflect both a globally relevant lifestyle and one that is distinctly Hawaiian.

Smart Meetings says: This campaign signals a continued—and increasingly intentional—shift toward purpose-driven, culturally grounded travel—a trend that directly impacts how meetings and incentive programs are designed in The Ahola State.

For planners, it reinforces the expectation that events hosted on the islands should go beyond scenery and luxury to deliver authentic connections, community engagement and a meaningful legacy. As attendees seek experiences that resonate long after the closing session, Hawaiʻi is clearly positioning itself as a destination where meetings can create lasting personal and organizational transformation—not just memorable moments.

Cvent Expands Enterprise and Marketer Capabilities with Acquisition of ON24

Event technology company Cvent has acquired ON24, an AI-driven intelligent engagement platform for B2B sales and marketing, for $400 million in cash. 

Smart Meetings Says: The combination of Cvent’s registration and RFP dominance with ON24’s enterprise-grade webinar and digital engagement capabilities coupled with Cvent’s recent purchase of streaming content company Goldcast will advance Cvent as an option for an end-to-end tech stack for in-person and virtual events.

EIC Recognizes CVS Studios for Sustainable Event Standards Certification

Dec. 23, 2025—Events Industry Council (EIC) announced that Toronto-based CVS Studios, a company that specializes in custom exhibits, activations and experiences, has achieved silver-level certification up to EIC Sustainable Event Standards.

“Achieving EIC certification is a powerful milestone and reinforces our commitment to designing and building exhibits and experiences with purpose,” said Sean Clarke, president and CEO, CVS Studios. “The certification and recent launch of our Sustainability and Social Impact Policy gives our agency partners and clients confidence that their brand vision is being brought to life in a way that aligns with their values. We’re proud of the progress we’ve made and even more motivated for what’s next.”

These standards highlight exceptional performance in organizational management, marketing, communications and engagement, climate action, water management, materials and circularity, supply chain management, DEI, accessibility and social impact.

Smart Meetings says: Meeting professionals can partner with CVS Studios easier, knowing they’re partnering with a company that takes sustainability seriously.

IAPCO Announces New Destination Partnership with Meeting Destination Vienna

Dec. 17, 2025—International Association of Professional Congress Organisers (IAPCO) has announced a new two-year partnership with Meeting Destination Vienna, represented by Vienna Convention Bureau, effective Jan. 1, 2026.

Vienna will work with IAPCO’s community and support several key initiatives, including joining the judging panel for the IAPCO Partner’s Emerging Leader Award and hosting the upcoming IAPCO Advisory Board Meeting.

“Vienna is proud of its close ties with professional conference organizers worldwide. Working with IAPCO further underlines the city’s strong standing as a high-quality meeting destination,” said Anita Paic, director of B2B Management and Vienna Convention Bureau.

“We look forward to sharing our story with the global leaders in professional conference organization and to using this partnership as an important platform to highlight Vienna’s unique capabilities, amenities, culture and ambitions. Building on this year’s IAPCO Council Meeting as an initial milestone, we are excited to deepen and expand this cooperation. We look forward to creating tangible value for organizers and their clients and to shared success with IAPCO.”

Orange County Convention Center Celebrates Expansion Groundbreaking

Dec. 17, 2025—Orange County Convention Center has celebrated the groundbreaking of its Grand Concourse Expansion. The $560 million project has upgraded the North-South Building with 44,000 sq. ft. of new meeting space, a 100,000-square-foot grand ballroom and an enhanced connection between the concourses.

“This expansion will continue to ensure that Orange County Convention Center remains one of the premier venues in the world,” said Orange County Mayor Jerry Demings. “Orange County has been ranked the No. 1 meeting destination in the country for 10 consecutive years, and this expansion ensures we will continue to lead that charge.”

Construction on the project is set to begin early 2026 and complete in 2029.

Smart Meetings says: An upgraded space will place Orange County Convention Center in a greater position to host more and better meetings.

Jamaica Welcomes 300,000 Visitors Post Hurricane Melissa

Dec. 16, 2025—Following Hurricane Melissa, the Category 5 hurricane that hit Jamaica on Oct. 28, the island has seen 300,000 visitors.

Minister of Tourism Hon. Edmund Bartlett has attributed this number to the tourism sector’s recovery strategy. “Our recovery has exceeded expectations,” he said. “Jamaica is not just back—we are stronger, more resilient and more committed than ever to delivering the authentic Jamaican experience our visitors know and love. The dedication of our tourism workers, many of whom were personally affected by the hurricane, exemplifies the true spirit of Jamaica.”

Minister Bartlett also noted the island has reached its target of restoring tourism operations by Dec. 15, hitting a milestone just over six weeks after the hurricane. Tourism officials expect a full recovery of the island by December 2026.

Major airports, including Sangster International Airport (MBJ) in Montego Bay, Norman Manley International Airport (KIN) in Kingston and Ian Fleming International Airport (OCJ) in Ocho Rios, as well as popular tourist attractions, are fully operational.

Smart Meetings says: A robust tourism recovery strategy marks the strength of an island whose tourism accounts for more than 30% of its GDP.

John A. Fentener van Vlissingen, Founder of BCD and BORON, Passes Away

Dec. 12,2025—John A. Fentener van Vlissingen has passed away on Dec. 11 in Zeist, the Netherlands. He was 86.

After a career as a banker, he founded Property Management Advisory Services in 1975. In 1987, this company would become BCD Travel after a separation within the company and investments by BCD.

Van Vlissingen was twice named in Business Travel News 25 Most Influential People in Business Travel and was inducted into the magazine’s Hall of Fame.

His other company, the van Vlissingen family’s office and private investment company BORON focuses on markets across real estate, hospitality, travel and e-commerce.

Both companies will continue to operate based on Mr. van Vlissingen’s ideals. In 2025, several of his grandchildren joined BCD and BORON boards.

Van Vlissingen is survived by his wife, Marine, Comtesse de Pourtalès, their three children and nine grandchildren.

Encore Announces Acquisition of FIRST

Dec. 9, 2025—Encore has recently announced the acquisition of FIRST, a global leader in event marketing and brand experiences.

This now allows Encore to better serve their clients and community with a wide range of events and solutions. FIRST joins Encore with 15 years of expertise in delivery models as well as a 30-year legacy of managing teams that expand B2B event programs around the world. FIRST’s offices in New York, London and Singapore provide a global arm to deliver customizable solutions for corporate arenas and event planning.

“The FIRST embedded corporate campus team model and strong customer relationships across technology, financial and professional services are a complement to Encore’s global event production capabilities,” says Ben Erwin, president and CEO of Encore. “Together, with their talented team of senior leaders and industry experts, we’ll deliver even more value to customers — on-site, off-site, and anywhere events are held.”

Smart Meetings says: Growth is an important part of the process and Smart Meetings is excited to see how this acquisition allows Encore to develop further and provide planners with more opportunities for their events.

Graton Resort & Casino Gives Back for the Holidays

Dec. 8, 2025—In Northern California’s wine country, Graton Resort & Casino team members got together to give back to the community during Thanksgiving. They collected more than 400 coats to families; provided 4,300 meals, which included 288 frozen turkeys; and volunteered at Redwood Gospel Mission’s annual Great Thanksgiving Banquet.

“Our team members are proud to continue this tradition of supporting our neighbors during the holidays,” stated Spencer Cronin, director of HR operations, Graton Resort & Casino. “By providing warm coats, nutritious meals, and the centerpiece of a Thanksgiving dinner, we hope to bring comfort and joy to families throughout our community.”

Montage International Launches Private Wine Collection

Dec. 2, 2025—Montage International has unveiled Montage Estate, its private collection of bottled wine, created in partnership with Jesse Katz’s Aperture Cellars. Montage Estate will be available exclusively at all Montage and Pendry Hotels & Resorts.

Katz, a recent winner of Wine Enthusiast’s 2025 Winemaker of the Year Award, will debut the partnership with the 2023 “Montage Estate Vineyard” Cabernet Sauvignon this holiday season; in spring 2026, the collection will expand with a Rosé and Sauvignon Blanc. 375mL bottles will be available in guest room bars.

“We are incredibly proud to debut a new collection of wines crafted in partnership with Jesse Katz and Aperture Cellars, sourced directly from Montage Healdsburg’s estate vineyard,” said Alan J. Fuerstman, founder, chairman and CEO of Montage International. “Jesse’s unwavering dedication to the estate and his exceptional winemaking embody the soul of Sonoma County. It is an honor to share these wines with our guests and residents.”

American Experience Foundation Rebrands to NEXTDC

Dec. 2, 2025—American Experience Foundation (AEF) has announced its new brand identity, NEXTDC.

The organization is investing in the next generation of hospitality professionals, and the rebrand is designed to reflect that. Since its founding in 2015, NEXTDC has helped more than 6,200 students, providing over $216,000 in scholarships and, through collaboration, generated more than $2 million in financial support and $1 million in in-kind donations, including the Richard E. & Nancy P. Marriott Foundation.

“The hospitality industry continues to demonstrate an unwavering commitment to our community and its young people,” said Elliott L. Ferguson, II, NEXTDC board of directors member and president and CEO of Destination DC. “Through NEXTDC, we are not only investing in the future workforce but also creating access and visibility for DC students who represent the next generation of leaders. Our interns, scholars and alumni remind us daily why the future of DC’s hospitality industry is so bright.”

This month, NEXTDC will launch a new website with a new visual identity that highlights Washington, D.C.’s, new generation of talent. Destination DC’s annual Member Holiday Celebration will celebrate NEXTDC on Dec. 17. with a breakfast and student showcase.

Smart Meetings says: Investing in the next generation of hospitality professionals has the potential to lower the barrier to entering the industry.

NoMad Las Vegas to Rebrand as The Reserve at Park MGM

Dec. 1, 2025—MGM Resorts International has announced that NoMad Las Vegas will soon transition into The Reserve at Park MGM.

Taking effect Dec. 17, the rebranding with include several NoMad venues, such as NoMad Pool, which will be The Terrace Pool; NoMad Library, soon to be named The Library; and NoMad Bar, which will be called The Reserve Bar.

Shortly after, in early 2026, The Reserve will join Marriott Bonvoy’s Autograph Collection, as part of MGM and Marriott’s long-term partnership, MGM Collection with Marriott Bonvoy.

Philadelphia Convention and Visitors Bureau Previews 2026 Events

Nov. 26, 2025—Business professionals gathered at Pennsylvania Convention Center for Philadelphia Convention and Visitors Bureau (PHLCVB). The city highlighted several major events and happenings, including a projected $1 billion in economic impact for 2027-2030.

The year ahead for the city looks bright, as it will welcome FIFA World Cup, America’s 250th Anniversary, MLB All-Star Game, PGA Championship, NCAA March Madness and more.

“While the PHLCVB has been instrumental in attracting and booking the major events taking place in 2026, a banner year for Philadelphia, our team has also been working diligently to make sure our city’s success endures far into the future,” said Gregg Caren, PHLCVB president and CEO. “We are proud to share a preview of what’s ahead for meetings, conventions and events that will continue to support the more than 100,000 hospitality professionals in Philadelphia.”

Each year the PHLCVB Foundation recognizes a local college student studying hospitality with the Marie Baker Brown Scholarship. This year the scholarship was awarded to Shrita Brown, a Temple University senior. Beyond being a student, Brown is also president of the Temple chapter of the National Society for Minorities in Hospitality, director of membership for Eta Sigma Delta sorority, works as a visitor experience associate for Philadelphia Visitor Center Corporation and is the founder of a travel agency.

Smart Meetings says: Philadelphia is only becoming a more attractive city for planners to host events, as evidenced by the major events taking place in 2026.

Registration Opens for SITE Global Conference 2026 in Abu Dhabi

Nov. 25, 2025—Society for Incentive Travel Excellence (SITE) opened registration for SITE Global Conference 2026 on Feb. 12-15, 2026, at The Ritz-Carlton Abu Dhabi, Grand Canal. Every year more than 750 incentive travel professionals attend the event and engage in impactful networking and education.

The 2026 conference will highlight the elements reshaping incentive travel and will offer guidance on navigating rising prices and creating resilient revenue.

“SITE Global Conference is where our worldwide community comes together to accelerate the future of incentive travel,” said Annette Gregg, CEO of SITE. “As we open registration, our focus is clear, to convene leaders who drive performance through incentive travel. The 2026 program emphasizes insight, application and results, ensuring every delegate leaves with ideas they can implement immediately. Vitally, the conference will continue to advance the business case for incentive travel using evidence of measurable ROI as well as case studies demonstrating gains in loyalty, trust, and culture.”

The Luxury Collection Names Justin Theroux as a Global Explorer and Face of Its New Campaign

Nov. 24, 2025—The Luxury Collection has unveiled its new campaign, I am The Luxury Collection, starring actor and filmmaker Justin Theroux.

Made up of more than 130 hotels and resorts across 40 countries, the campaign, in partnership with Stept Studios, has been created to highlight the brand’s properties

“As the Destination Authority, every property within The Luxury Collection portfolio invites travelers to experience culture in unexpected, immersive, and inspiring ways,” said Bruce Rohr, vice president and global brand leader of The Luxury Collection. “Through Justin’s portrayal of The Curator, we are celebrating a portfolio as diverse and distinctive as the destinations themselves, which defy definition, invite curiosity, and transform travel into a deeply personal form of expression.”

The campaign launches today on HBOmax.

InterContinental New York Barclay Offers On-Demand Wellness in New Partnership

Nov. 21, 2025—InterContinental New York Barclay has partnered with Soothe to provide guests with in-room spa services. As part of The Barclay’s “Journey to 100,” this offering is one of several that will be added to the property as it reaches this milestone.

The partnership allows guests at The Barclay to bring the spa to them by booking the property’s spa services to their room or suite via the IC Barclay mobile app, hotel website, in-room TV or QR code.

“InterContinental New York Barclay has welcomed discerning travelers to Midtown since 1926, and this partnership is a natural extension of our residential style of hospitality,” said Sofia L. Vandaele, general manager and regional director of operations. “By teaming up with Soothe, we’re giving guests even more control over how and when they unwind, whether they’re in New York for business, leisure, or a bit of both.”

Smart Meetings says: With walking and talking nonstop, meetings can be tough on the body and mind. There’s nothing more convenient than letting attendees experience that well-deserved massage without ever stepping outside of their room.

Visit Seattle CEO Tammy Canavan Honored at Women of Influence Awards

Nov. 20, 2025—Visit Seattle President and CEO Tammy Canavan was celebrated for her contributions to the hospitality industry at the Puget Sound Business Journal Women on Influence Awards. Canavan is Visit Seattle’s first executive to receive this accolade.

Canavan is Visit Seattle’s first female president and CEO, joining the organization in 2022 after working as president and CEO for See Monterey in California and Travel Tacoma in Washington.

Since launching 22 years ago, the program has honored more than 300 women. This year, 19 honorees were recognized.

Smart Meetings says: Receiving recognition as a meetings industry leader informs partners that their contributions have made an impact.

Miami Beach Convention Centers Upgrades Tech in Partnership Renewal

Nov. 11, 2026—Miami Beach Convention Center (MBCC) and Smart City Networks have renewed their partnership, with a renewed agreement that runs through 2029.

With this renewed partnership, Smart City Networks will upgrade MBCC’s network infrastructure with Wi-Fi 7, making it one of the first convention centers in the United States to have it. This updated connection will offer quicker speeds, more reliability and the ability to launch higher bandwidth applications like augmented and virtual reality, as well as enhanced smart systems for systems that control crowd management, attendee connectivity, event flow and cybersecurity.

“We are thrilled to continue our partnership with Smart City Networks, whose commitment to innovation and adaptability perfectly matches the forward-thinking and global spirit of our amazing destination. This enhanced technology model empowers us to deliver state-of-the-art experiences tailored to every client, guest, exhibitor and customer—today and for years to come,” says Freddie Peterson, general manager of MBCC.

Smart Meetings says: The less connectivity issues, the better. For meeting professionals bringing groups to MBCC, this partnership could ensure more satisfied events and meetings with minimal internet-related hiccups.

Las Vegas’ Grand Prix Plaza to Reopen in 2026 With Upgrades

Nov. 11, 2026—Grand Prix Plaza in Las Vegas will reopen Jan. 30, 2026, after undergoing several updates.

When the 39-acre, multi-purpose complex welcomes back fans, they will find a new track layout for the F1 Drive go-kart experience, an upgraded F1 X 4D theater, new event spaces and more.

“Grand Prix Plaza embodies the innovation and energy that defines Formula 1 in Las Vegas,” said Emily Prazer, president and CEO of Las Vegas Grand Prix Inc. and Grand Prix Plaza. “From day one, it’s been a celebration of speed, technology and fan engagement, appealing to both longtime fans of the sport or guests who are just learning about it. As we approach its second season of operation, we’re unveiling new experiences that take that vision even further, allowing us to find new and exciting ways to partner with the local Las Vegas community.”

In celebration of the reopening, Grand Prix Plaza will launch the “Ultimate Grand Prix Plaza Package.” Fans will have the chance to win two tickets to F1 X, F1 Sims and F1 Drive, a $250 merchandise credit and a $200 food and beverage credit.

Smart Meetings says: An upgraded Grand Prix Plaza shows that the demand is there from visitors. Meeting planners who bring their groups to Las Vegas will have an upgraded experience to share with them.

Visit Salt Lake Launches Speaker Bureau for Planners

Nov. 7, 2025—Visit Salt Lake has launched Speak Salt Lake, a speaker bureau for convention, meeting and event planners. Through this new bureau, planners are given curated access to local experts, including athletes, industry executives and civic leaders. 

“Speak Salt Lake’s mission is to elevate the voices that live right here in our own backyard,” said Kaitlin Eskelson, president and CEO of Visit Salt Lake. “From unparalleled Olympic expertise to diverse industry voices, we have a world-class roster of thought leaders who embody the spirit of innovation that defines our community. By connecting them with meeting and event planners, we are moving beyond the ballroom and connecting their audiences with the inspirational power of our destination.”

Each bureau member will be available for keynotes, panels, workshops depending on the planner’s needs.

Speak Salt Lake includes such voices as:

Alex Lawrence, PhD—Professor of Entrepreneurship and Technology, Weber State University

Natalie Gochnour—Chief Economist, University of Utah’s Kem C. Gardner Policy Institute

Ted Ligety—Two-time Olympic Gold Medalist

Greg Levesque—CEO and Co-Founder, Strider Technologies 

IAEE Announces 2025 Award Winners

Nov. 5, 2025–International Association of Exhibitions and Events has announced this year’s winners of its IAEE Awards Program. 

“This year’s award recipients represent the very best of our industry,” said IAEE President and CEO Marsha Flanagan. “They are leaders who have not only achieved remarkable professional success but have also dedicated themselves to advancing the exhibitions and events community as a whole. Each honoree exemplifies the innovation, professionalism and collaborative spirit that defines IAEE.”

The awards program recognizes contributions made by IAEE members and member companies.

The IAEE Awards Program winners are:

Pinnacle Award–Dennis Smith, CEO/Managing Director, NuernbergMesse North America

Lifetime Achievement Award–Bob Priest-Heck, Former CEO, Freeman

Bob Dallmeyer Educator of the Year Award–Matthew Kalb, Vice President, Client Experience, T3 Expo; Thomas C. Padron, Professor and Program Coordinator–Hospitality and Tourism, California State University, East Bay

Cathy Breden Woman of Achievement Award–Kara Dao, Chief Operating Officer, JDC Events

Chapter Merit Award–Tara Brashear, Sales Manager, Shepard; Ryan Lovell, Associate Environmental Producer, Freeman; Kristin Martinez, Vice President, Events of Fast Forward Event Productions; Julie Sullivan, Vice President, Business Development of ACIS Group

Distinguished Service Award–Robyn Davis, Trade Show Trainer/Consultant, Exhibitors WINH LLC; Susan D. Haning, CEM, CMP. Industry Relationships Director, Freeman

Emerging Leader of the Year Award–Jackie Gronske, CEM, Senior Manager, Exhibits and Sponsorships, The American Institute of Architects

Innovate Business Solution Award–Honeycomb Strategies

Outstanding Marketing & Sales Award–Leslie Johnson, Vice President of Marketing and Sales, Visit Milwaukee

Smart Meetings says: Recognition by the events industry gives planners a view of leaders in the industry with whom to develop partnerships.

Seattle Boosts Hospitality with New Tourism Ambassador Program

Visit Seattle has partnered with the Certified Tourism Ambassador (CTA) program to enhance the city’s hospitality sector. The initiative aims to train hospitality staff, transit workers and other public-facing individuals to become ambassadors for Seattle.

The program provides participants with destination expertise and best practices for interacting with visitors. Since launching in July, over 60 individuals have received CTA certification, with monthly in-person classes available. The next session is scheduled for November 7.

Rudd Schupp, senior manager of destination experience at Visit Seattle, highlighted the program’s importance in improving guest experiences across various locations, including SEA Airport and the Seattle Convention Center. The goal is to bolster the local visitor economy and provide lasting benefits for the region.

Established in 2006, the CTA program has already certified over 60,000 ambassadors across 21 states. The seminar includes four modules covering tourism’s impact, local attractions, resource navigation and exceptional guest service. The course fee is $45, with private classes available for employers.

For more information, visit visitseattle.org/about-us/tourism-ambassador-program.

Smart Meetings says: Adding the additional layer of the certified ambassador program to its hospitality cake, planners should take note of Seattle as a thoughtful destination providing smart touches to a visitor’s experience.

Increased Visitor Spend in Reno Tahoe Attributed to Non-Gaming Sources

Oct. 20, 2025—Visit Reno Tahoe announced that the region’s visitor economy generated $3.4 billion in direct visitor spending in 2024, contributing to a total economic impact of $5.2 billion, according to the latest Tourism Economics report.

Visitor spending increased 0.9% year-over-year, fueled by growth in non-gaming recreation (+4.5%) including a strong start to the inaugural indoor track season, food and beverage (+3.3%) with the opening of over 10 new restaurants and bars including celebrity chef Gordon Ramsay’s Ramsay’s Kitchen in Caesars Entertainment’s Silver Legacy Resort Casino and Curse of Cane a new upscale bar in MidTown, and transportation (+2.5%) including new flight routes from Austin, Minneapolis, Chicago and Atlanta.

Smart Meetings says: Reno Tahoe is developing into a four-seasons destination with diverse activities available year-round.

A New Tourism Campaign Launches to Boost Inbound Tourism to America

Oct. 20, 2025—Brand USA has launched a tourism-marketing campaign, “America the Beautiful,” to increase inbound tourism to the U.S. The campaign aims to accelerate growth leading up to 2026, when the U.S. will host the FIFA World Cup and celebrate its 250th anniversary. This initiative comes after the U.S. Travel Association projected a 6.3% decrease in international travel to the U.S. in 2025, marking the first decline since 2020, with recovery to pre-2024 levels not expected until 2027.

Brand USA CEO Fred Dixon emphasized the U.S. as a top international destination for long-haul leisure travel. The campaign seeks to counter negative sentiment by reconnecting travelers with the unique aspects of the United States. It shifts focus from mere destinations to the people, stories, culture and experiences.

Research indicates the campaign resonates well across 10 global markets, with 72% of travelers responding positively and 67% expressing increased interest in visiting the U.S. The campaign will be rolled out across various media channels in Argentina, Australia, Brazil, India, Ireland, Japan, Mexico, South Korea and the United Kingdom. Data-driven analysis of travel intent, economic trends and consumer sentiment informed the selection of these countries.

Smart Meetings says: The United States remains a compelling destination for leisure and business events but competition from other destinations require meeting professionals to remind potential attendees of the benefits regularly.

Destination Canada Collaborates with Immigration Organization

Oct. 17, 2025—Destination Canada has collaborated with Immigration, Refugees and Citizenship Canada (IRCC), the department behind Canada’s border entry requirements.

“Our destinations are diverse and vibrant, our infrastructure world-class, and our accessibility stronger than many realize,” said Virginie De Visscher, executive director of business events at Destination Canada. “By offering practical tools like this video and working alongside IRCC, we make hosting events in Canada seamless and replace current perceptions with a deeper understanding of a destination that is dynamic, inclusive, and ready to welcome the world.”

At IMEX America 2025, an IRCC representative joined the Destination Canada booth to highlight how Canada eases visa processes for event planners and their attendees. A guide by the organization helps planners determine what their event attendees requires to enter the country, such as an electronic travel authorization or a visitor visa.

A video created by IRCC that demonstrates the process:

Smart Meetings says: Canada’s collaboration with IRCC aims to demystify the visa process. With this new ease of entry, planners can have more confidence in hosting events in Canada.

Global Creative Agency Brand Revolution Acquires Lumenati

Oct. 14, 2025—Brand Revolution, the global creative marketing agency known for crafting emotionally resonant brand experiences, has announced its acquisition of Lumenati, an Emmy Award–winning creative studio based in Denver celebrated for its cinematic storytelling and experiential fabrication.

This marks Brand Revolution’s second major acquisition of 2025, following its integration of Brilliant earlier this year. With Lumenati joining the fold, Brand Revolution deepens its expertise in high-impact content production, immersive media and experiential design, advancing its mission to operate as a unified “House of Experts” serving brands worldwide.

“Lumenati isn’t just a studio; they’re a force,” said Alisa Haynes, CEO of Brand Revolution. “Their team brings a deep well of creativity, craft and cultural relevance. Together, we’re going to push creative boundaries, elevate our storytelling and deliver Return on Emotion at an entirely new level.”

Lumenati has developed a cult following for its distinct visual style, culture-forward campaigns and ability to blend artistry with strategy. Its work ranges from national brand films to local community storytelling, all underscored by a “punk rock” ethos and meticulous craftsmanship.

Under the new structure, Lumenati will remain based in Denver as part of Brand Revolution’s U.S. creative hub, with all existing client relationships and projects continuing seamlessly.

“We’re pumped to join forces with Brand Revolution,” said Scott McDonald, founder of Lumenati. “They share our drive for bold, unfiltered creativity. Together, we’ll craft work that hits hard and sets the standard for a future-focused agency.”

Smart Meetings says: Creative mergers like this one signal a growing trend of agencies blending storytelling, fabrication and experience design, offering meeting planners new partners in crafting immersive, emotion-driven brand events.

Visit Reno Tahoe and Wolf Pack Sports Properties Partner on NIL Promotional Campaign

Oct. 10, 2025—Visit Reno Tahoe and Wolf Pack Sports Properties have together established a partnership that incorporates Nevada athletes into promo destination content through a new name, image and likeness (NIL) fund.

“Visit Reno Tahoe is one of very few destination marketing organizations leaning in to NIL,” said Visit Reno Tahoe President and CEO Mike Larragueta. “Many University of Nevada athletes are also visitors. They have great stories to tell about what makes Reno Tahoe an exciting place to live and visit, and they are authentic in their experience and their pursuit of greatness. Many Nevada athletes also have substantial social media followings, which can help Visit Reno Tahoe reach new audiences, inspiring visitors of the future.”

Along with promotional content, athletes will also be included in appearances at events, which may include entertaining current and future meetings, conventions and sports events organizations.

Smart Meetings says: Meeting professionals who want to include a sports element in their events will have the chance to include up-and-coming athletes in various ways.

North Lake Tahoe Rebrands as Lake Tahoe Travel with New “Dive In” Campaign

Sept. 30, 2025—Lake Tahoe Travel has officially launched as the new brand identity for the destination management organization formerly known as North Lake Tahoe. Unveiled today, the rebrand brings together 12 towns across the west, north and east shores of Lake Tahoe, covering nearly 70% of the lake’s shoreline across California and Nevada.

The new name reflects both the diversity of the region’s communities and the depth of the visitor experience, encouraging travelers to look beyond the surface and “Dive In” to Tahoe’s rich stories of adventure, culture and sustainability.

“This brand speaks not only to the iconic beauty of the lake, but to the communities and stewardship efforts that make this destination one-of-a-kind,” said Andy Chapman, CEO of Travel North Tahoe Nevada.

The refreshed identity includes a new logo inspired by Tahoe’s natural elements—sunrise, mountain peaks and rippling water—and a vibrant brand palette of blues, greens, reds and golds. The campaign was shaped by extensive visitor research and stakeholder input, revealing that travelers increasingly see Lake Tahoe as a unified destination and are seeking more meaningful, emotionally resonant travel experiences.

With support from newly appointed agency 62ABOVE, the “Dive In” campaign rolls out this fall and spring through digital, social, event and PR channels, supported by $1.32 billion in annual travel spending and a tourism economy that supports more than 9,000 jobs.

Smart Meetings says: For meeting planners, the rebrand signals a unified, experience-rich Tahoe—ready to host events that blend natural beauty, community connection and environmental responsibility.

Cvent and BeCause Partnership Brings Sustainability Front and Center for Planners

Sept. 30, 2025—Cvent and BeCause, a sustainability data hub for the travel and tourism industry, have launched a new integration to make verified eco-credentials visible directly on the Cvent Supplier Network (CSN), one of the world’s largest venue-sourcing platforms.

More than 12,000 hotels and venues are already sharing real-time sustainability data through the integration, helping planners more easily find and compare sustainable venue options when sourcing for meetings and events.

“Hotels are under pressure to share sustainability data, but the process is often highly manual,” said Jahanzeeb Ahmed, chief commercial officer at BeCause. “This integration helps them showcase verified efforts and better compete for group business.”

Through BeCause’s data hub, which includes over 2 million data points across 10,000 metrics, properties can now automatically display up-to-date certifications and environmental initiatives on their CSN profiles.

Jim Abramson, vice president of product management at Cvent, said the collaboration reflects growing demand from planners for transparency and accountability. “We’re empowering hotels to meet planners’ expectations at scale while supporting a more responsible sourcing process.”

Future updates will allow sustainability data to be embedded directly into Cvent RFPs, streamlining how hotels respond to complex planner requests and improving sourcing efficiency.

Smart Meetings says: This partnership offers a faster, more transparent way to prioritize venues that align with sustainability goals—without the back-and-forth.

IACC Unveils AI Venue Finder

Sept. 29, 2025—IACC has launched its new site and it features the first AI venue finder from an industry association.

The new platform displays more than 400 IACC-certified hotels, resorts and conference centers across 18 countries. Through IACC’s website, planners have access to advanced search technology and resources and venue operators can access studies, research and enhanced account management.

“At IACC, our goal has always been to provide super clear support and information to ensure that every meeting, conference or business event is perfectly matched with the right host environment,” says IACC CEO Mark Cooper. “Our 2025 Meeting Room of the Future report reinforces just how critical this is, with more than 200 meeting planners identifying the host venue as the number one factor influencing the success of their events. With our new website and the launch of what we believe to be the first AI-driven, globally available venue finder created by an industry association, we are putting a smarter, faster, and more accurate sourcing tool directly in the hands of meeting professionals worldwide.”

Smart Meetings says: This new platform can save planners and operators time through its quicker venue sourcing.

AIME Reveals 2026 Knowledge Monday Theme: “Expertise Matters!”

Sept. 29, 2005—The Asia Pacific Incentives and Meetings Event (AIME) has unveiled the theme for its 2026 Knowledge Monday program: “Expertise Matters!” The theme highlights the strategic value of deep knowledge in the business events industry—championing professionals who anticipate challenges, navigate complexity and unite people with precision.

Curated by El Kwang, founder of BEAMexperience, Knowledge Monday will open AIME on February 9, 2026 at the Melbourne Convention and Exhibition Centre. The program will feature keynote speakers, thought leaders and innovators who will inspire and empower more than 1,500 global event professionals.

Building on the success of 2025’s “We Matter!” theme, the new focus elevates industry expertise as a driver of impact and transformation in an age of AI and rapid change. Guiding the topics and speaker line-up is an eight-member Advisory Committee representing leaders from across the Asia Pacific business events industry, with Anna Patterson of Sight Agency joining as the newest member.

“AIME’s mission is to provide a platform that reflects the credibility and confidence of our industry,” said Silke Calder, AIME show director. “‘Expertise Matters!’ highlights the knowledge and insight that drive meaningful outcomes for businesses and communities worldwide.”

AIME 2026, running February 9-11, will be its largest edition yet, spanning 11 bays and hosting 700+ exhibitors, 700 hosted buyers and more than 20,000 pre-scheduled appointments, offering a dynamic mix of networking, education and experiential showcases.

Smart Meetings says: For meeting profs, it’s a timely reminder that expertise is now the currency of impact—making AIME 2026 a must-attend for future-focused professionals.

Event Leaders Exchange Releases Leadership Whitepaper

Sept. 25, 2025—Event Leaders Exchange recently released the ELX Future-Ready Leadership Whitepaper in partnership with Explori. The whitepaper consists of in-depth surveys and interviews with event leaders from all over the world to determine what teams are set for the future and areas that may need some improvement.

The white paper explores five specific key challenges from staff training to AI.

To see the findings click here to read more.

Smart Meetings says: It is also important for industry leaders to see what is in the horizon and areas of their framework may need a second set of eyes. With the world changing at such a rapid rate with the workforce and AI this whitepaper provides crucial insight into the future of the industry.

Traffic at Washington Dulles Leads Spending Increases in Northeast

Sept. 22, 2025—Visitor spending reached $4.9 billion in Loudoun County in 2024, with Washington Dulles International Airport (AID) being a major contributor to the local economy, according to the latest data released by Virginia Tourism Corporation.

Overall visitor spending in Loudoun increased 9% from 2023, with $2.9 billion of that coming from transportation. Other top visitor spending categories include lodging, coming in at $441.5 million—an 11.6% increase from 2023—as well as food and beverage, topping out at $741.5 million—an 11.7% year-over-year increase. Loudoun is the largest generator of visitor spending in the Commonwealth of  Kentucky, Massachusetts, Pennsylvania and Virginia. In 2024 Loudoun also led the Northern Virginia and Washington, D.C. areas in hotel occupancy rates with an average occupancy of 71.6 percent, according to STR data.

Washington Dulles is the fastest-growing international airport in the United States with 46 airlines serving more than 160 nonstop destinations around the world, according to a press release from Visit Loudoun. Almost $7 billion of new airport infrastructure is in the development pipeline, including new concourses with additional amenities and more airline gates. 

Visit Loudoun has trained 500 hospitality professionals, volunteers and residents to answer questions, recommend attractions and create outstanding visitor experiences through its Certified Tourism Ambassador Program over the last five years.

Los Angeles Convention Center Expansion Approved

Sept. 19, 2025—Los Angeles City Council voted today to approve the L.A. Convention Center (LACC) Expansion and Modernization Project, which will connect the existing South and West Exhibit Halls by adding 190,000 sq. ft. of exhibit space to create one contiguous hall with over 750,000 square feet, and will add 39,000 square feet of new meeting room space and a new 95,000 square-foot rooftop ballroom. It also includes a new digital signage program for the exterior of the campus.

The Council’s decision will next go to the Mayor for final signature. Construction site prep work will start in the next couple of weeks, and construction will begin in October 2025. The majority of construction will be complete by Spring 2028. Construction will be paused for the 2028 Olympic and Paralympic Games Exclusive Use Period at the LACC between June and October 2028 to allow for the Games to occur. After the 2028 Games, construction will resume and the project will be complete in May 2029. Planners can book events in the new spaces after 2028.

Caesars Launches Event Wellness Guide

Sept. 19, 2025—The Caesars Entertainment National Meetings and Events team launched a comprehensive white paper this week on wellness for industry professionals. The report includes data on the benefits of integrating wellness into events, a helpful FAQ sheet, and a sample agenda infused with wellness activations to inspire planners and demonstrate how easily wellness can be incorporated. It builds on the wellness menus, Global Wellness Forum, and the company’s recent nationwide wellness road show.

“With wellness now a $6 billion—and rapidly growing—industry, we’re proud to be a thought leader in this initiative and a resource to all meeting planners,” said Kelly Gleeson Smith, senior vice president of sales with Caesars Entertainment National Meetings & Events.

Smart Meetings Says: Incorporating healthy food options, movement activities and mental health in agendas is good for audiences and companies that enjoy higher engagement and good-will. Having the data to back up these findings will be helpful for planners advocating with executive teams.

Sundance Mountain Resort Remembers Founder Robert Redford

Sept. 19, 2025—Sundance Mountain Resort built a memorial in the Resort Village at the Rehearsal Hall Pond, where guests and fans of recently-departed Robert Redford are invited to pay their respects. The Sundance founder died at his Utah home on Tuesday, September 16, 2025, at the age of 89.

More than a Hollywood visionary and filmmaking legend, Redford was described as a passionate steward of the land, an artist who championed creativity, and the heart behind Sundance Mountain Resort’s soul. A devoted environmental activist, storyteller and creator of place, Redford shaped Sundance Resort into a living canvas where inspiration flourishes and where wild beauty and human connection uplift one another. He saw Sundance Resort not only as a destination, but as a community for artists, adventurers and nature lovers – a place that balances his personal passions and offers space for every guest to feel grounded, inspired and connected all at once.

For more than fifty years, Redford’s commitment to “develop a little and preserve a lot” has guided every step at Sundance Resort. Today, over 70% of the resort’s acreage remains protected through conservation easements, including the Redford Family Nature & Wildlife Preserve, allowing nature to thrive and creativity to flourish. Robert Redford’s legacy is more than a story from the past; it’s the foundation of Sundance Mountain Resort’s present and future. His enduring influence continues to shape this remarkable place—a living testament to the power of vision, stewardship, and the spirit of independent creativity.

Smart Meetings Says: Sundance Mountain Resort is a special place an a visionary like Robert Redford will be dearly missed.

Visit Buffalo Launches Bold New Brand and National Campaign

Sept. 16, 2025—Visit Buffalo has launched a multimillion-dollar rebrand and marketing campaign aimed at reshaping the city’s image and drawing new visitors. Titled “That’s Buffalo For You,” the campaign features digital, billboard, video and social ads in key markets like Boston, D.C., Chicago and Philadelphia.

The effort includes a new name: Visit Buffalo, shortened from Visit Buffalo Niagara, with messaging centered on phrases like “Polished Grit,” “Refreshingly Spicy” and “Historically New,” spotlighting the city’s revitalized spaces, global food scene and historic architecture.

The initiative, created with MMGY Global, is the largest in the DMO’s history, backed by a $3 million budget and feedback from local creatives. It complements expanded PR efforts led by Lou Hammond Group, which has already helped bring 30+ travel writers to the city this year. With 10 million annual visitors generating $2.7 billion in local impact, the campaign aims to further boost Buffalo’s profile as a destination full of unexpected charm and local pride.

Smart Meetings says: For meeting profs, it’s a strong signal that Buffalo is ready for the spotlight—and your next event.

EIC to Release Economic Significance Study on Advocacy Day 2026

Sept. 16, 2025—The Events Industry Council (EIC) will release the next iteration of the Global Economic Significance of Business Events Study in conjunction with Global Meetings Industry Day 2026, which EIC will now lead.

First published in 2017, EIC’s Economic Significance Study evaluates the full scope and economic impact of the $1.6 trillion global business events industry (source: 2023 ESS). Regularly quoted in industry and mainstream media and leveraged by a wide swath of industry stakeholders—including corporations, nonprofit industry organisations, advocacy professionals, investors, developers, destinations and academia worldwide—the 2023 report has been accessed by more than 10,000 users across 40 countries.

Smart Meetings says: Research that shows the outsized impact of live events plays a critical role in gaining support for initiatives that help meeting professionals navigate changing conditions.

Vegas Launches a Fun, Revamped Airport Rideshare Space

Sept. 15, 2025—Las Vegas unveiled a redesigned rideshare pickup area at Harry Reid International Airport (LAS), transforming the Terminal 1 experience to match the city’s vibrant spirit. The revamped space, dubbed “Fabulous Pickups,” was officially launched with a lively celebration featuring showgirls and a DJ. It welcomed visitors arriving for a busy weekend of events, including Mexican Independence Day celebrations, concerts and the Canelo vs. Crawford fight at Allegiant Stadium.

The updated pickup zone boasts colorful lighting, additional seating and a custom neon selfie wall, giving travelers a fun and stylish way to start their Las Vegas adventure. The area will be enhanced on select days with live music, DJs and special activations, making arrivals even more memorable. This facelift is part of the broader “Welcome to Fabulous Las Vegas” brand campaign, which aims to showcase the city’s excitement through various broadcasts, activations, experiences, and partnerships.

Steve Hill, CEO of the Las Vegas Convention and Visitors Authority (LVCVA), praised the effort, saying, “We’ve created a space as vibrant and welcoming as Las Vegas itself.” Additionally, the airport features “Fabulous photo moments,” including a new installation by the A/B checkpoint where visitors can snap pictures with Vegas Vicki and strike a fun pose to share. Jim Chrisley, Clark County’s director of aviation, emphasized that the airport team is committed to making every arrival memorable. He highlighted that the redesigned rideshare area offers an unforgettable first impression that reflects Las Vegas’ distinctive character.

Smart Meetings says: After experiencing rideshare experiences across the country that feel more like an escape room than a welcome, it will be fun to test the new entry at IMEX.

Jamaica Embraces a New Tourism Campaign

Sept. 15, 2025—The Jamaica Tourist Board (JTB)  launched a new digital campaign titled “There’s Always More to Jamaica,” aimed at promoting community-based tourism (CBT) and showcasing the island’s authentic local experiences. This initiative seeks to encourage international visitors to look beyond Jamaica’s famous beaches and resorts, exploring the vibrant culture, traditions and grassroots enterprises that make the island unique.

Minister of Tourism Hon. Edmund Bartlett emphasized that Jamaica’s tourism appeal extends beyond its scenic landscapes, highlighting the importance of engaging with local communities. “Community-based tourism offers visitors the chance to immerse themselves in our culture, while also benefitting farmers, artisans and local communities,” he said.

The campaign, which runs until November 2025 on major social media platforms including Google, Facebook, Instagram and YouTube (@DiscoverMoreToJamaica), targets audiences in the United States, Canada, the United Kingdom, Germany, and France. Its goal is to position Jamaica as a destination for immersive, locally led experiences that foster meaningful cultural connections. The campaign features Kingston-based content creator Justin Whitelocke, who guides viewers through eco-adventures, heritage tours, craft workshops, culinary stops and marine excursions—highlighting Jamaica’s creativity, warmth and community spirit. Donovan White, Jamaica’s director of tourism, said the initiative introduces travelers to the “Jamaica they haven’t met yet,” emphasizing authenticity and grassroots economic support.

Smart Meetings says: This initiative tracks with results from SITE and IRF’s Incentive Travel Index Survey that shows 95% of attendees would like to have new, authentic experiences when they visit a destination.

Visit Philadelphia Kicks off National Campaign for 250th Anniversary

Sept. 11, 2025—Visit Philadelphia has kicked off a $9 million campaign to draw in visitors from around the nation. The official kickoff of the campaign began on September 9th, in honor of when the Second Continental Congress adopted the name “United States of America” in 1776.

“Whether it’s your first visit to Philadelphia or your fiftieth, 2026 is the year to experience our city,” said Angela Val, president and CEO of Visit Philadelphia. “We’re inviting the nation to join us for 52 weeks of celebrations, from new exhibitions and neighborhood festivals to major sporting events, while reminding our residents that this milestone is theirs to celebrate too. There’s no better place to mark the nation’s 250th than right here in Philadelphia, the birthplace of American democracy.”

The campaign’s title, “Anything But Silent” delivers the message that Philadelphia has been loud, proud and unafraid to lead for 250 years.

Smart Meeting says: Philadelphia is making sure the celebration is anything but silent, with a year-long lineup that proves the birthplace of American democracy is still loud, proud and leading the way.

Visit Buffalo Launches Multimillion-dollar Campaign

Sept. 11, 2025—Visit Buffalo has announced a multimillion-dollar campaign to reshape the city’s image by growing the local tourism economy, drawing in new visitors and encouraging new media coverage. The campaign will consist of digital, video, outdoor billboards and social media advertising.

“This is a pivotal moment for Buffalo’s visitor economy,” said Patrick Kaler, president and CEO of Visit Buffalo. “For the first time, we have the resources and visibility to share Buffalo’s story on a national scale. This campaign is about more than tourism — it’s about redefining how the world sees Buffalo and celebrating the qualities that make this community remarkable.”

The advertising campaign, titled, ” That’s Buffalo For you”, the $3 million campaign will target cities like D.C., Chicago, Boston and Philadelphia.

Smart Meeting says: With a bold new brand and $3M ad campaign, Buffalo is reclaiming it’s narrative, positioning itself as a fresh destination where heritage and reinvention meet. Stay tuned to Smart Meetings for what’s to come from Buffalo.

Legends and ASM Global Unite as Legends Global

Sept. 10, 2025—Legends and ASM Global have formally united under  Legends Global. This follows the formal acquisition of ASM Global by Legends in August of 2024.

Legends Global’s services collection covers many aspects, including feasibility and consulting, owner reps, sales, partnerships, venue management, hospitality, merchandise, content and booking. Together, the network has more than 450 venues around the world and can host over 165 million guests yearly.

“Legends Global is uniting with a shared commitment to excellence and with one clear focus: delivering world-class experiences at unmatched scale and quality for our partners,” said Dan Levy, CEO of Legends Global. “Our global network, expertise, and passion for bringing people together allow us to serve our partners and their guests with seamless execution and constant innovation. This new era positions us to shape the future of live entertainment across the world’s most iconic venues and events.”

Smart Meetings says: Partnership is the foundation of our industry. It is always great to see how connections can thrive and help improve our industry as a whole. We can’t wait to see the growth and development of what the future holds for Legends Global.

Convening Leaders 2025 Earns Top Platinum Certification

Sept. 9, 2025—Professional Convention Management Association’s (PCMA) annual flagship event, Convening Leaders 2025 (CL25), has achieved the prestigious Platinum Level Certification under the Events Industry Council’s (EIC) Sustainable Event Standards, marking a significant leap from last year’s Silver Certification. This recognition underscores PCMA’s leadership in integrating sustainability into business events.

“Achieving Platinum Certification isn’t just a badge—it’s a clear statement that sustainability is embedded in every decision we make,” said PCMA President and CEO Sherrif Karamat. The certification reflects a commitment to transforming events into responsible drivers of global change.

Developed through a collaborative, global process, the EIC standards set performance criteria across key areas, including climate action, water management, circularity, diversity, equity, and social impact. More than 300 professionals contributed to refining these standards, ensuring they are practical and impactful for event organizers. The standards also offer guidance on measurement and improvement, supporting industry-wide sustainability efforts.

EIC President and CEO, Amy Calvert, praised PCMA’s achievement, “This demonstrates that true progress occurs when sustainability is a core principle, not a side initiative.”

CL25 attracted 3,800 attendees in Houston and 700 online, all benefiting from sustainability strategies aligned with EIC standards, developed in collaboration with Honeycomb Strategies and verified independently by the Alliance for Audited Media. Richard Murphy, CEO of AAM, commended PCMA’s “deep commitment to environmental stewardship and accountability.”

Smart Meetings says: This achievement highlights how industry-leading organizations like PCMA are setting new standards for sustainability in event planning, demonstrating that environmental responsibility can go hand-in-hand with innovation and excellence.

PCMA Convening Leaders 2026 Reveals Main Stage Speaker

Sept. 5, 2025—Convening Leaders 2026 (CL26) will mark the 70th year the association has held conferences. Next year, the annual conference will focus of ideas and strategies in the global business events industry.

Zanny Minton Beddoes, editor-in-chief of The Economist, will deliver the main keynote, highlighting business, AI and innovation in the business events industry.

Sherrif Karamat, CAE, PCMA and CEMA president and CEO, said, “As we return to our founding city, CL26 is both a celebration and a call to action to reshape what’s possible for the next generation of the global business events community. Ms. Minton Beddoes will undoubtedly provide participants with the geopolitical and economic context we need to make strategic decisions amidst the current economic climate.”

CL26 is . Registration is open.

Amex GBT Closes $540 Million Deal for Rival CWT

Sept. 2, 2025—American Express Global Business Travel has officially absorbed longtime competitor CWT in a $540 million deal, marking one of the most significant consolidations in the corporate travel sector in years. The acquisition, first announced in March 2024, closed on September 2 and is expected to deliver $155 million in annual cost savings within three years.

For Amex GBT, the move is about scale and software. CWT clients now gain access to Amex GBT’s travel and expense platforms Neo and Egencia, as well as Select, which connects with major tech partners. They’ll also plug into Amex GBT’s broader suite of services, from meetings and events to sustainability consulting, alongside the industry’s largest managed travel marketplace.

“This acquisition will generate greater investment capacity for our software and services,” said Amex GBT CEO Paul Abbott, emphasizing that integration will focus on building trust with CWT’s customer base.

The deal signals continued consolidation in corporate travel as providers push for efficiency and broader reach. Amex GBT said it will update its 2025 guidance, including the impact of the CWT acquisition, on its November earnings call.

Smart Meetings says: It’s too soon to see how this plays out for professional meeting planners, but a host of tools and services within a single platform could make event planning easier. AMEX has a long-held reputation for offering best-in-class services, and we expect nothing less with this acquisition.

Dubai Welcomed 9.88 Million International Visitors in H1 2025, a 6% Increase

Aug. 28, 2025—The Government of Dubai pointed to major marketing campaigns, strategic partnerships and MICE performance as the catalysts for a 6% increase in international overnight visitors to 9.88 million in the first half of 2025.

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defense and Chairman of The Executive Council of Dubai, said: “This milestone reflects Dubai’s steady growth as a focal point for trade, investment, talent and opportunity and its rise as the world’s most connected city.”

Dubai Multi Commodities Centre added over 1,100 companies during that time, pushing total membership to nearly 26,000. The Crypto Centre grew by 38% to exceed 700 members. Growth was driven by demand from China, Türkiye, the UK, expanded licensing options, and real estate and ecosystem investments.

Smart Meetings says: North American gateway cities are competing with robust marketing campaigns and sales efforts for meeting professional international business. Abundant airlift, modern venues and a growing critical mass of business activity in multiple sectors make it a compelling choice.

San Francisco Travel Forecasts Net Visitor Growth in 2025–26

Aug. 28, 2025—San Francisco Travel Association released an updated 2025 and 2026 Visitor and Lodging Forecast that pointed to conventions, global events and major festivals as the fuel for visitor spending of $9.35 billion in 2025 alone.

The report delivered at the annual Visitor Impact Summit, hosted in partnership with the Hotel Council of San Francisco at Grand Hyatt San Francisco, reported a 65% increase in events at Moscone Center compared to 2024 (34 total).

Smart Meetings says: Like other gateway cities, international tourism is down, but high-profile events such as the NBA All-Star Experience, Dead & Company’s weekend concert series in Golden Gate Park, Outside Lands music festival and the Laver Cup tennis tournament have brought U.S. visitors and global interest. The arrival of Super Bowl LX at Levi’s Stadium in February 2026 and FIFA World Cup at the same venue in June and July could be even more impactful. That could pay dividends when more traditional international tourism patterns return.

Olympian Meeting and Running Mate Launch Wellness-Focused Running Program for Events

Aug. 26, 2025—Olympian Meeting, the wellness-first event services firm, has partnered with Running Mate, an on-demand runshare platform, to bring curated, safe and social running experiences to conferences and corporate events across the United States.

The new program allows event organizers to offer guided group or individual runs led by fully vetted and background-checked local runners, known as “Running Mates.” Attendees can book directly through the app and enjoy personalized pacing, motivational support and pre-curated city routes.

“We believe wellness doesn’t belong on the sidelines; it should be part of the agenda,” said David T. Stevens, co-founder of Olympian Meeting. “With Running Mate, we’re giving attendees a chance to move safely with purpose, feel great and connect authentically with others while traveling for business.”

Designed to be fully customizable, the program can accommodate events of all sizes, from executive retreats to large-scale conventions. Options include sunrise 5Ks, themed city jogs and brand-sponsored wellness challenges, with activations built to energize attendees and elevate event engagement.

“Our goal is to make running safe, social and accessible anywhere,” said Dena Lewis, founder of Running Mate. “Partnering with Olympian Meeting allows us to create high-impact moments that help people feel their best, mentally and physically, and return safely to events that matter.”

Smart Meetings says: Planners looking to prioritize wellness without sacrificing logistics now have a turnkey solution to keep attendees moving. From branded runs to early-morning group jogs, this new partnership makes it easier than ever to lace up wellness into the event agenda.

AIC Hotel Group Expands MICE Team Across North America

Aug. 26, 2025—AIC Hotel Group has expanded its meetings, incentives, conferences and exhibitions (MICE) department, adding seven new sales executives to strengthen its presence across key regions in the United States and Canada.

The new team members will report to Luke Majewski, recently named associate vice president of meetings, incentive groups and corporate travel programs.

“Having grown within the company, I’ve witnessed firsthand the passion and dedication that defines our approach to meetings and incentives,” Majewski said. “I look forward to finding innovative ways to elevate our offerings and set new standards within the industry.”

The expanded team will focus on driving group business to AIC’s portfolio, which includes Hard Rock Hotels in Mexico and the Dominican Republic; Nobu Hotels in Los Cabos, Chicago and Miami Beach; and the Unico Hotel Collection. Key group properties include Ava Resort Cancun, with 90,000 square feet of flexible venue space, and Unico 20°105° Hotel Riviera Nayarit, a boutique retreat opening this fall near Puerto Vallarta.

The expansion aligns with AIC’s strategy to grow its leadership in destination group travel by offering curated event experiences, premium amenities and a hands-on planning approach across its luxury and all-inclusive brands.

Smart Meetings says: With group travel demand on the rise, now is the time for planners to explore new partnerships and venues. AIC’s expanded sales team offers fresh access points to some of the most talked-about properties in Mexico and the Caribbean—ideal for standout incentive trips and seamless destination meetings.

Greater Merrimack Valley Convention and Visitors Bureau Is Now Revolutionary Valley

Aug. 13, 2025—Greater Merrimack Valley Convention and Visitors Bureau (GMVCVB) announced at the 2025 Annual Conference on Tourism at Hilton Garden Inn in Tewksbury, Massachusetts, that the organization will now be known as Revolutionary Valley.

GMVCVB was formed in 1992 in Lowell, under the name of Revolutions and Textiles in the organization. “We recognized that the Greater Merrimack Valley Convention and Visitor’s (GMV CVB) Bureau has not accurately showcased the spirit and depth of the region, as well as its actual footprint,” said Brian Bradbury, executive director for Revolutionary Valley. “The Merrimack Valley itself extends further north and east, including into New Hampshire and GMV CVB has never been properly aligned to represent this region.”

The renamed tourism district encompasses 21 cities and towns, including Acton, Burlington, Tewksbury and Wilmington.

Big Bus Tours to Acquire Italian Tour Operator Touristation

Aug. 12, 2025—Big Bus Tours, a global operator of sightseeing experiences, has announced the acquisition of Rome-based Touristation, which organizes guided tours, packages and activities to locations in the city, including Vatican Museums, Sistine Chapel and Colosseum.

Touristation has multiple welcome centers around Rome, providing tourist information and a wide range of additional services, including transfers, food tours and luggage storage.

“This is an incredibly exciting moment for the Group and for our customers, as we will now be able to offer them so many different ways to immerse themselves in Rome,” said Pat Waterman, executive chairman of Big Bus Tours. “Raffaella and her team at Touristation have built an exceptional business offering access to the city’s top attractions through a deep understanding of what today’s traveler expects. Together, we will unlock new ways to help visitors discover the best of Rome through deep, rich, memorable experiences.”

Marriott International and La Tablée Des Chefs Set Goal to Combat Food Insecurity

Aug. 6, 2025—Marriott has announced the expansion of its partnership with La Tablée des Chefs, a Canadian nonprofit. Through the ready-to-cook soups initiative, the two organizations will collaborate to distribute 500,000 portions of soup to communities in need by the end of 2025.

This effort is aligned with Serve360, Marriott’s global sustainability and social impact platform. Marriott Hotels of Canada and La Tablée des Chefs have been partners since 2023; since then, more than 75 Marriott properties across Canada’s nine provinces have donated over 127,000 meals to local communities in need.

“I’m incredibly proud to see Marriott Hotels of Canada actively engaged in the fight against food insecurity. Whether through our Food Recovery program or by producing and distributing dry soup to families in need, this institution demonstrates a solidarity and generosity that resonates across the country,” said Jean-François Archambault, founder and general director of La Tablée des Chefs. “Having started my career with Marriott, I find it particularly touching to see that they support the social movement we’ve built. It’s always stimulating and reassuring to work hand in hand, with the same values and convictions, to build a better world.”

Journey Beyond Acquires Exmouth Dive & Whalesharks Ningaloo

Aug. 6, 2025—Journey Beyond, an Australia-based experiential tourism group, has acquired Exmouth Dive & Whalesharks Ningaloo (EDWN), a marine tour operator that offers whale shark swims and diving tours on the Ningaloo Reef.

Alicia Triggs, Executive General Manager, Sales and Partnerships at Journey Beyond, commented, “[EDWN’s] offering perfectly aligns with Journey Beyond’s commitment to delivering truly unforgettable tourism experiences that take guests beyond the ordinary. Ningaloo is a one-of-a-kind destination, and we’re excited to bring this exceptional experience closer to our guests.”

Portman Acquires The Westin Cincinnati

Aug. 5, 2025—Full-service real estate investment firm Portman has purchased The Westin Cincinnati in downtown Cincinnati, the company’s first hotel acquisition.

The hotel gives its guests direct access to several of the city’s entertainment venues and event spaces, such as Paycor Stadium, Duke Energy Convention Center and the newly renovated Court Street Plaza. The firm will also serve as the master developer for the city’s new Marriott convention center headquarters hotel.

“The Westin Cincinnati is a terrific representation of the opportunity we are seeking across our hospitality platform: a world-class brand, impactful and irreplaceable real estate in a major market and the potential to create long-term value through thoughtful investment and operational enhancement,” said Kaunteya Chitnis, managing director of hospitality for Portman. “We look forward to leveraging our 70-year legacy in hospitality to help shape the future of this great American city.”

Portman’s hospitality portfolio includes seven hotels in five markets, encompassing more than 3,000 guest rooms.

Visit Savannah’s Jeff Hewitt to Retire After 40 Years in Tourism

Aug. 4, 2025—Visit Savannah has announced that Jeff Hewitt, the organization’s chief sales officer, will retire on Dec. 31, 2025, marking the close of a four-decade career in tourism and hospitality.

Hewitt joined Visit Savannah in 2010 and played a key role in positioning the city as a leading destination for meetings and group travel. During his tenure, annual room night production grew from 80,000 to over 315,000 in 2024, hotel inventory doubled, and the Savannah Convention Center underwent a major expansion.

“After 40 years in the tourism and hospitality industry, I look back with tremendous gratitude,” said Hewitt. “I’ve been fortunate to work with a passionate team, and I will leave knowing Savannah’s future is secure in their hands.”

Hewitt’s industry influence extended nationally through leadership roles with ASAE, PCMA, Destinations International and more. He currently serves as chairman of the Georgia Association of Convention & Visitors Bureaus.

“Jeff’s impact on Savannah’s success as a meetings and tourism destination cannot be overstated,” said Joseph Marinelli, president and CEO of Visit Savannah. “His deep industry knowledge and passion for this city helped shape how the world sees Savannah.”

Kellie Linder, named vice president of sales and services, will step into the role beginning January 2026.

Visit Anaheim and NAMM Extend Partnership Through 2030

July 31, 2025—Visit Anaheim has announced that  NAMM (National Association of Music Merchants) will remain hosted at the Anaheim Convention Center through 2030.

“For five decades, NAMM has helped shape Anaheim’s identity as a gathering place for music, creativity, and connection,” said Mike Waterman, president and CEO of Visit Anaheim. “This renewed commitment through 2030 reflects the strength of our partnership and the shared value we bring to the city, the industry, and the community.”

The agreement coincides with NAMM’s 125th anniversary and 50 years of The NAMM Show in Anaheim.

Arlington, Texas, Sees Record-Breaking Visitation in 2024

July 29, 2025—A record-breaking 16.3 million visitors traveled to Arlington in 2024, according to the Longwoods International 2024 Travel USA Visitor Profile Study.

These visitation number demonstrate a 4.5% increase in visitation from 2023, which saw 15.6 million visitors and a 10.5% boost in visitor spending from the previous year’s $2.8 billion, at $3.1 billion.

Arlington Convention & Visitors Bureau attributes the visitation numbers to several factors, such as MLB All-Star Week and increase attendance to its MLB Texas Rangers games, the opening of Arlington Convention Center and attached Loews Arlington Hotel, and the highly anticipated Mike Tyson-Jake Paul boxing match at AT&T Stadium, which made November 2024 the city’s top revenue month in its history.

“These impressive numbers show how Arlington continues to grow as one of America’s top entertainment destinations,” said Brent DeRaad, president and CEO for ACVB. “Our incredible restaurants and attractions, along with arts and culture, shopping, local events that draw visitors, and our universities contribute to what makes Arlington such a vibrant and exciting place to visit.”

Bishop-McCann Expands Incentive Travel Offerings With New Acquisition

July 24, 2025—In Bishop-McCann’s third acquisition in five years, the event management and incentive company has acquired MTI Events, a Kansas City-based event and incentive travel company. Incentive travel is growing, with 58% of leadership viewing incentive as playing a greater role in motivation teams and building culture, according to the 2024 Incentive Travel Index.

“This is more than a business move; it’s a values match,” said Rob Adams, CEO and partner of Bishop-McCann. “We’ve long admired MTI Events for its people-first philosophy, deep incentive expertise, and ability to deliver memorable, joyful experiences. Bringing MTI into the Bishop-McCann team allows us to serve our clients with even greater creativity, scale, and strategic insight.”

The Driskell Hotel Begins Full Renovation

July 23, 2025—The Driskill in Austin, Texas, has announced plans for a full renovation, which will include a revamp of its 175 guest rooms, public and private spaces, and dining outlets, as well as a new ballroom, cocktail bar and retail space.

“Pixiu and Woodbine [the developers behind the renovation project] purchased The Driskill with a commitment to stewarding it for generations to come,” said T. Dupree Scovell, managing partner at Woodbine. “In addition to preserving this Texas treasure’s storied legacy and unique traditions, this historic renovation will bring Texans together from all over the state to enjoy the Grand Dame of our state in fresh and new ways. Whether our guests come to the property for a meal, a meeting or a momentous occasion, this transformation is going to elevate the experience they have with us—as well as the caliber of the memories they take away. We couldn’t be more excited about that.”

The first phase of the renovation will debut in fall 2025, it will include the update to Driskill Bar and Driskill Grill and 110 tower guest rooms, along with its new bar, The Victorian, and new 2,800-square-foot ballroom. The second phase is set to be completed in summer 2026 and will include the lobby and original 74 guest rooms. The Driskill’s renovation will be complete in December 2026, its 140th anniversary.

Fairmont Washington D.C., Georgetown Installs 275 Solar Panels

July 21, 2025—Fairmont Washington D.C., Georgetown has installed 275 solar panels on its rooftop in an effort to offset energy consumption. The solar panels are expected to produce 130,000 kilowatt hours and offset electricity by at least 2%.

“Adding solar panels to our rooftop significantly increases our commitment to energy conservation, and the reduction of carbon emissions contributes to a cleaner environment”, states Mark Huntley regional vice president and general manager.

This is part of an initiative developed by the hotel’s Sustainability Committee, which develops a number of programs, including four rooftop honeybee hives, the elimination of all single-use plastics, a composting program and more.

Hosts Global Launches Hosts Hawaii

July 17, 2025—Hosts Global recently announced the launch of Hosts Hawaii, set to open fall 2025 with services across Oahu, Maui, Kauai and the Big Island.

Hosts Hawaii will be led by Josh Jones, DMCP, long-time Hosts Global team member, most recently serving as regional general manager for the West, which includes Southern California, Las Vegas and Seattle.

“Hawaii has long been one of the most in-demand destinations in our industry, and we knew it was time to bring the Hosts standard of service to the islands,” said Kurt Paben, CEO of Hosts Global. “[Jones] is the ideal leader to take this on. His gift for building trusted client relationships, his ability to creatively execute their vision with intention, and his thoughtful approach to event design and operations—combined with his respect for the local culture—make him the perfect person to lead this exciting expansion.”

Gaylord National Resort Breaks Ground on One of the East Coast’s Largest Hotel Solar Installations

Gaylord National Resort & Convention Center has begun construction on a solar energy project to reduce the resort’s carbon footprint.

The new rooftop solar array’s 3.5-acre coverage will feature 4,696 solar panels. Once it’s up and running—construction is expected to be completed Q1 2026—the system will generate 3.4 million kilowatt-hours of electricity annually, enough to provide the property with 20% of the resort’s total energy needs. The system will reduce emissions equal to the CO2 removed by 40,000 trees over 10 years.

“This project is a powerful example of how hospitality can lead the way in environmental responsibility,” said Dan McKeon, area general manager at Gaylord National. “By investing in renewable energy, we’re not only reducing our carbon footprint—we’re also helping to ease demand on the local power grid, especially during peak usage periods.”

One10 Acquires Employee Engagement Company

July 16, 2025—One10, a company that specializes in software solutions for incentives, travel, events and marketing, has acquired Whistle, an employee engagement and rewards technology company based in St. Louis.

One10 has been making moves to expand its capabilities and solutions, and this acquisition is part of that plan.

“By joining forces with One10, we’re combining Whistle’s agile technology with One10’s proven expertise and scale, delivering clients even more powerful ways to drive performance,” said Drew Carter, president of performance solutions for One10. “This partnership expands what’s possible – making it easier and faster for companies to engage employees and channel partners in meaningful, measurable ways.”

Downtown Cincinnati Headquarters Hotel to Be a Marriott

June 15, 2025—As part of the renovated Downtown Convention District, downtown Cincinnati will add a new $536 million Marriott headquarters hotel.

The 700-room Marriott will be across the street and connected to the new Duke Energy Convention Center via skywalk. The new property will feature 62,000 sq. ft. of meeting space and a 17,000-square-foot terrace. The hotel is scheduled to open in 2028.

Visit Orlando Receives Three Awards for Tourism Excellence

July 14, 2025—Visit Orlando announced three recent accolades. The convention and visitors bureau (CVB) received awards honoring its leadership in travel and tourism Destination Marketing Accreditation program, its dedication to Central Florida with the 8th Harris Rosen Philanthropic Award and the city’s commitment to creating a positive workplace with the Orlando Business Journal’s Best Places to Work in Central Florida for the third year in a row.

“I’m incredibly proud how Visit Orlando continues to lead with purpose—driving economic growth, elevating our destination and giving back to the community in meaningful ways,” said Barb Bowden, chair of the board of directors for Visit Orlando. “These recognitions highlight the organization’s far-reaching impact and its longstanding commitment to making Central Florida a better place to live, work and visit.”

Visit Anaheim Reaches Tourism Milestone Ahead of 2028 Olympics

July 14, 2025—Visit Anaheim has announced a tourism milestone of 26.3 million visitors in 2024, resulting in 2.3% rise in spending from the previous year that totals $6.6 billion.

“With the Olympics only three years away, this announcement comes at a critical moment to showcase Anaheim’s growing momentum as we continue to move through the city’s Golden Decade,” says Mike Waterman, president and CEO, Visit Anaheim. “As the city prepares to host indoor volleyball at Honda Center in 2028, along with milestone developments like OCVIBE and the DisneylandForward expansion, Visit Anaheim is setting the stage to continue breaking visitation records in the coming years.”

Anaheim is looking to grow its offerings with five new hotels by 2030.

Cleveland to Host National Coalition of Black Meeting Professionals Conference in 2028

July 11, 2025—Destination Cleveland recently announced that the city was selected to host the National Coalition of Black Meeting Professionals Annual Conference in 2028.

“It’s an honor to be selected as the host city for the 2028 National Coalition of Black Meetings Professionals Conference,” said David Gilbert, president and CEO of Destination Cleveland. “This is another big win for Cleveland. We can showcase the city as a meetings host to key decision makers who have significant buying power and influence on booking future business in Cleveland. We’re looking forward to showing this group what makes Cleveland stand out – from our world-class meetings and conventions facilities to our diversity, creativity and contagious passion.”

The conference is estimated to host 550 attendees between Nov. 29th and Dec. 2nd, 2028.

Destinations International and TravelAbility Launch Updated Accessibility Playbook

July 10, 2025—Destinations International (DI) and TravelAbility have announced an updated edition of the Accessibility Playbook.

The Accessibility Playbook, originally released in 2023, offers information for destination organizations to provide actionable resources and strategies for serving travelers with disabilities.

“Accessibility is a critical and growing focus for our members,” said Don Welsh, president & CEO of Destinations International. “The expanded Playbook reflects our continued commitment to supporting our members and partners in building welcoming communities for all. We’re delighted to have TravelAbility as our trusted partner in developing this invaluable resource to help destination organizations and travel businesses worldwide advance accessibility in their local communities.”

Key features of the 2025 update include:

• AI Companion, powered by UnchainedAI, to implement accessibility strategies cross-functionally
• Updated research on market size and traveler needs
• The experiences of aging and disabled travelers
• Case studies and best practices from around the world
• Innovations and assistive technologies for real-world use
• Guidance on building the business case for accessibility
• Tools for communications, digital design and the visitor experience

MPI Offers Support to Texas Flood Victims

July 9, 2025—MPI’s President and CEO, Paul M. Deveter released a heartfelt statement in support of those impacted by the Texas floods in Kerrville and the Texas Hill Country over the 4th of July weekend.

“Our thoughts are with the families and communities forever changed – especially with our friends and colleagues in the MPI Hill Country  Chapter,” said Deveter.

In his message, Deveter also provided links to resources from search and rescue to meals, shelter and recovery. See the links below for further information.

Kerr County Flood Relief Funds

American Red Cross – Central & South Texas

Mercy Chefs

Kerrville Pets Alive

ASAE Announces 129 Professionals Earned CAE Credential

July 8, 2025—ASAE recently gave One hundred and twenty-nine association executives earned their certified association executive (CAE) credential from ASAE’s CAE Commission, following the spring CAE exam May 1-14. More than 4,500 industry leaders currently have their CAE.

“Congratulations to the newest class of CAEs! This milestone is a testament to your dedication, expertise, and commitment to advancing the profession,” said TJ Coté, MBA, CAE, chair of the CAE Commission, and president and CEO of NextGen Association Management. “By earning the CAE credential, you join a community of leaders who are driving meaningful impact in associations and the industries they support.”

The newly credited CAEs will be honored with the December 2024 class during the 2025 ASAE Annual Meeting & Exposition in Los Angeles Aug. 9-12.

Saudi Arabia Tops 100 Million Domestic and Inbound Tourists Mark for Second Year in a Row

July 1, 2025—Saudi Arabia’s Ministry of Tourism has released its 2024 Annual Statistical Report on tourism in the nation.

According to the report, Saudi Arabia welcomed 116 million domestic and inbound tourists in 2024, a 6% increase from 2023; the Ministry highlighted that the nation achieved a record number of inbound tourists of about 30 million in 2024, an 8% increase compared to 2023.

Domestic tourism also saw an increase of 5%, with 86.2 million domestic tourists experiencing the nation in 2024. Total spend in 2024 of approximately SAR 284 billion (US $75 billion), an 11% growth year-over-year.

Terramar DMC Mourns the Loss of Industry Leader Lee Chipman

July 1, 2025—Terramar DMC has announced the sudden passing of Lee Chipman, a member of the organization’s executive team and longtime figure in the meetings and events industry.

“Lee wasn’t just a leader at Terramar—he was the heart of our culture,” said Sunny Irvine, owner of Terramar DMC. “His passion for the industry, his unwavering integrity, and the joy he brought to every room were unmatched. I’ve lost not only a colleague but a dear friend. His impact on Terramar, on me personally, and on our entire industry will be felt for years to come.”

Chipman worked for nearly three decades with Hilton and a decade with Terramar, during which he mentored future leaders, built relationships and left a legacy throughout Mexico, Panama, the United States and beyond.

During this time, Lisa DeLeon and Matt Cuevas will be heading operations.

Universal Plans Second ‘Universal Horror Unleashed’ in Chicago

June 26, 2025—Universal Destinations & Experiences announced that Chicago is the second location for Universal Horror Unleashed, its year-round immersive horror experience.

The project, expected to begin construction in early 2026 and open in 2027, will be Universal’s first branded experience in the Midwest. Located across from the new Bally’s hotel, the horror-themed attraction will feature mazes, themed bars, and food and beverage offerings.

“Universal Horror Unleashed delivers on our promise to create highly immersive and terrifying horror  experiences that connect with fans year-round,” said Page Thompson, president of New Ventures at Universal Destinations & Experiences. “We’re excited to bring this bold concept to life in Chicago, a  city known for its vibrant culture. We’re grateful for the City and State’s support as we convert this  dormant site into a unique attraction that showcases our storytelling expertise and ability to deliver  mind blowing experiences that shatter guest expectations.”

This follows the construction of Universal Horror Unleashed in Las Vegas, set to open in August 2025. Universal also announced its intent to build its first new theme park and resort in Europe, with its eyes on the United Kingdom.

ASAE Survey: Anxiety, Pressure, ‘Wait and See,’ But Also Opportunities

June 26, 2025–Associations continue to be buffeted as U.S. industries and professions react to federal policy shifts, but they are also “stepping up to lead,” reports the latest Insight Update survey by American Society of Association Executives (ASAE).

Whipsawing federal priorities have sparked particular concern about “reductions in federal funding, evolving economic and trade policies and workforce challenges.”

Key findings of the survey sent to 3,047 CEOs of associations and association management companies (with 164 responses analyzed) include:

• Opportunities amid uncertainty: While many association leaders are concerned about risk, they are identifying new opportunities through stronger advocacy, deregulation benefits and cross-sector partnerships.
• Federal funding worries: Reductions in government grants—especially in research, health care and education—are creating widespread anxiety.
• Trade and economic pressures: Tariffs, international trade disruptions and inflation are straining supply chains and driving up business costs.
• A cautious outlook: Many organizations are taking a “wait-and-see” approach amid ongoing policy ambiguity and political gridlock.
• Sector-specific impacts: The extent of impact varies by sector, with health care, education and research-based organizations among the hardest hit.

“Associations are on the front lines of navigating the ripple effects of federal policy shifts across every sector of the economy,” said ASAE President and CEO Michelle Mason, FASAE, CAE, adding that surveys such as this one underscore the importance of “timely, data-driven intelligence to help association leaders anticipate challenges, seize opportunities and advocate effectively for the industries and professions they serve.”

Hurricane Erick Hits Southern Mexico With Category 3 Flooding

June 20, 2025—In the third major hurricane in less than two years and the first Eastern Pacific major hurricane to landfall in Mexico before August. Hurricane Erick, in what was initially a Category 4 storm upon approach was downgraded to a Category 3 storm before making landfall, hit Mexico’s Pacific coast, between the towns of Acapulco and Puerto Escondido, Thursday morning, leaving two dead. The hurricane dissipated Thursday night.

Hyatt’s Inclusive Collection resorts in Huatulco reported that its properties, Secrets Huatulco Resort & Spa and Dreams Huatulco Resort & Spa have remained fully operational and has suffered no major damage, as well as its airport Bahias De Huatulco International Airport (HUX).

Tom Brady, Jim Gray and Jeffrey Soffer Unveil Hall of Excellence at Fontainebleau LV

June 18, 2025—On June 20, Fontainebleau Las Vegas will open Hall of Excellence, a collaboration among seven-time Super Bowl champion Tom Brady, sportscasting legend Jim Gray and Fontainebleau Development Chairman and CEO Jeffrey Soffer.

The museum has been created to honor the greatest sports and entertainment moments.

“Everybody in the [Hall of Excellence] has people that inspired them, that supported them, that held them up,” Brady said at a morning news conference celebrating the museum’s opening. “Nobody can do it alone, we all need each other, we need to support one another, we need to build people up.”

Items on display include all seven of Brady’s Super Bowl rings, the bat used by Jackie Robinson to break baseball’s color barrier in 1947, Kobe Bryant’s first nationally televised game jersey in 1996, the golf ball used by Tiger Woods during his first Masters victory in 1997, Billie Jean King’s well-known tennis dress worn during her famous match against male competitor Bobby Riggs in 1974 and Oprah Winfrey’s Presidential Medal of Freedom in 2013 and Tony Award for “The Color Purple” in 2016. Visitors will be able to explore this through a self-guided audio tour narrated by actor Morgan Freeman.

Tickets can be purchased here.

The Bahamas Starts Initiative to Combat Coral Reef Crisis

June 18, 2025—The Bahamas recently launched an aggressive national conservation initiative to reverse the damage made to its coral reefs due to warming ocean temperatures and the introduction of Stony Coral Tissue Loss Disease, a highly lethal coral disease which has spread to all major Bahamian islands.

The coral rescue initiative has been created through a collaboration by a long list of organizations in the Bahamas, including the Department of Marine Resources, the Department of Environmental Planning and Protection, and the Bahamas Agriculture and Marine Science Institute.

Additionally, Atlantic Paradise Island opened the country’s first coral gene bank to propagate and replant healthy coral on damaged reefs. The Bahamas Coral Gene Bank can accommodate up to 200 large coral colonies.

“Today’s opening marks a major milestone and also represents just the beginning,” said Atlantis Blue Project Foundation Executive Director Debra Erickson. “The Bahamas Coral Gene Bank at Atlantis Paradise Island is more than a facility—it is a symbol of hope, a safeguard for biodiversity, and a strategic investment in long-term reef resilience. It not only strengthens national conservation capacity but also inspires young Bahamians to take on leadership roles in the stewardship of our natural resources.”

Philadelphia Convention and Visitors Bureau Announced Major Art Installations for 2026

June 17, 2025—During the U.S. Travel Association’s IPW 2025, it was announced by the Philadelphia Convention Center and Visitors Bureau that there will be an exciting addition to Philadelphia’s arts community.

The Philadelphia Museum of Art, Pennsylvania Academy of the Fine Arts and the Middleton family will present the most expansive collection of American art ever gathered in Philadelphia to celebrate America’s 250th anniversary.

“What makes American art so powerful is not only where it was made, but who made it—and why,” said Sasha Suda, the George D. Widener Director and CEO of the Philadelphia Museum of Art (PMA). “A Nation of Artists will highlight the creative contributions of women, immigrants, Indigenous makers, self-taught artists, and academic painters alike, and present a broad and vibrant picture of artistic expression that was happening across the country through both familiar icons and voices that have historically been overlooked. We couldn’t be happier to partner with PAFA and the Middleton family on this once-in-a-generation exhibition, and we look forward to welcoming everyone—from neighbors down the street to visitors from across the region, the country, and around the world—to be part of this celebration.”

The collection will be spread across both the Philadelphia Museum of Art and the Pennsylvania Academy of the Fine Arts.

Muralist Meg Saligman will also debut her latest work, Ministry of Awe, a six-story immersive art experience housed inside a 19th-century bank.

Choose Chicago Launches New Community-Driven Marketing Campaign to Amplify Civic Pride and Position Chicago as a Premier Global Destination 

June 16, 2025—Today, Choose Chicago announced the launch of a new marketing campaign to position Chicago as a premier global destination for leisure travel, meetings, and events. Informed and influenced by a year-plus long brand strategy effort consisting of over 300 community and industry listening sessions, focus groups, sentiment surveys, social listening research, and brand showcases, “Never Done.  Never Outdone.” honors the spirit of Chicago—always evolving, always pushing forward, and never satisfied with the status quo. The campaign launches during peak season and as Chicago hosts the U.S. Travel Association’s IPW 2025, the largest inbound international travel trade show in the country. With $5.5 billion of future travel booked across this four-day show, this is Chicago’s moment to tell our story to the global tourism community.

“I could not be more proud to launch Choose Chicago’s new marketing campaign: ‘Never Done. Never Outdone.’” said Kristen Reynolds, President and CEO of Choose Chicago. “This message is steeped in community and stakeholder feedback and speaks to the continued evolution of our city and our new era of visitor, business and economic domination. I’m grateful for the time and dedication that my team took to listen to our residents, local businesses, and clients and I’m confident that the result will be a campaign that resonates with visitors and locals alike to drive economic vitality through every Chicago neighborhood.”

Illinois Governor JB Pritzker said, “From world-class dining, to beautiful lakefront views, to vibrant neighborhoods ready to explore, Chicago is an ideal destination for visitors from all across the world. Choose Chicago’s new ‘Never Done. Never Outdone.’ campaign is a true testament to all our city has to offer. This new effort will support our already thriving tourism economy, all while supporting countless jobs in cultural, culinary, and hospitality industries across the State of Illinois.”

Hyatt Acquires Playa Hotels & Resorts Properties

June 13, 2025—Hyatt has announced the it has acquired Playa Hotels & Resorts Properties.

Hyatt is excited to have the newly rebranded Dreams la Romana Resort & Spa, Secrets La Romana Resort & Spa, Dreams Hall Resort & Spa, Hyatt Vivid Playa Del Carmen and Sunscape Cancun. These properties will join the eight Hyatt Ziva and Hyatt Zilara branded properties that are also managed by Playa.

This new partnership will be able to offer more offerings for MICE  organizers and planners.

Indy Airport Begins Work on New $205.8 Million Hotel

June 13, 2025—The Indianapolis Airport Authority has announced it has broken ground on the new hotel, located on the Indiana International Airport (IND) terminal campus.

“The hotel will help cement the Indy airport’s reputation as ‘The Best Airport in North America’ for decades to come,” said Barbara Glass, IAA Board President. “This hotel will not only be an iconic addition to the airport, but it’s the biggest investment directly benefiting the traveling public since the new terminal itself was built, and it will also be a revenue and job generator for Indianapolis.”

The Westin Indianapolis Airport Hotel will have 253 guest rooms, a full-service restaurant, and a fitness center. The hotel will also have 10,000 sq. ft. of meeting place.

Venu and Aramark Announce Partnership at Flagship Venues

June 10, 2025—Music venue and hospitality destination operator Venu Holding Corporation and Aramark Sports + Entertainment have announced a partnership. Through this partnership, Aramark will operate the concessions, artist and branded venue retail, and facilities management of Venu’s music venues.

This agreement will include three of Venu’s flagship amphitheaters across the United States: Sunset Amphitheater in Broken Arrow, Oklahoma, set to open in spring 2026; Sunset Amphitheater in McKinney, Texas, expected to open in summer 2026; and Ford Amphitheater in Colorado Springs, Colorado, which will be an expansion of its existing partnership.

“When you combine the leading name in premium hospitality with our fan-first, experience-driven venues, transformation is inevitable,” said J.W. Roth, founder, chairman and CEO of Venu. “From the very beginning, we’ve been searching for a strategic partner who wouldn’t just match our energy but exceed every expectation. Aramark brings a proven legacy of industry innovation, sustainable sourcing, chef-driven menus, and elevated premium suite and club service. Our experiences are built around the fan, and Aramark’s commitment to excellence makes them the ideal partner to come alongside us in this journey. We couldn’t be more excited about what’s ahead.”

Portola Hotel & Spa Announces Reduced Waste Conference Program

June 11, 2025—Portola Hotel & Spa, the first LEED-Certified hotel in Central California, has recently announced its new Reduced Waste Conference Program in it’s continued journey to sustainable hospitality. The new program encourages communication between the hotel, the planners, and the attendees to work together to reduce waste.

Central features to the program include eliminating single-use plastics, sourcing from local farms, water-efficient practices and partnering with environmentally conscious vendors and suppliers.

“Portola Hotel & Spa has been at the forefront of green hospitality for years, and this program represents the evolution of our foothold as an industry leader,” says Terri D’Ayon Joyce, Director of Sales & Catering at Portola Hotel & Spa. “With the launch of Portola’s Reduced Waste Conference Program, planners now have a seamless way to align their events with their environmental goals without sacrificing quality or guest experience. The hotel isn’t just reducing waste; it’s setting an example for how conferences and meetings can drive real change.”

This program is possible through the partnership with Blue Strike Environmental.

CalSAE to Host Bay Area Day of Service and Social

June 6, 2025—On Friday, June 13, CalSAE will bring together association leaders and meeting professionals to San Francisco’s Chinatown neighborhood for an afternoon of volunteering and socializing.

From 1:30 to 4:30 p.m., the organization will volunteer to help set up the BeChinatown Night Market. The celebration surrounding community, culture and connection in Chinatown. Volunteer work will include closing roads, setting up tents and signage, and grabbing bites from local restaurants.

From 4:30 to 6 p.m., attendees will meet at Far East Café for networking with appetizers and drinks.

If you’d like to attend, register here.

Indiana’s Bloomington Convention Center Breaks Ground

June 3, 2025—Bloomington Convention Center, formerly named Monroe Convention Center, officially broke ground today.

In addition to changing its name, the project will expand the convention center and, when the expansion is completed in 2027, will feature over 70,000 sq. ft. of meeting and event space, and more than 100,000 sq. ft. of space throughout the entire building.

“Indiana University’s direct connection to walkable downtown Bloomington, with hundreds of restaurants, nightlife spots, shops, attractions, and hotel rooms, creates experiences that can only be found here. These meeting groups want to have their events in Bloomington because of the atmosphere created by the combination of our university culture and community personality,” said Mike McAfee, Visit Bloomington executive director.

Genesis Exhibits Launches Custom GPT

June 3, 2025—Genesis Exhibits has announced the launch of its custom GPT, Trade Show Maestro, an AI consulting solution designed to assist leaders in marketing, events and exhibitions.

“With over 40 years of real-world trade show marketing success behind us, we saw a huge opportunity to help more companies succeed in their face-to-face marketing endeavors by giving them instant access to expert guidance—24/7,” said Glenn Diehl, CEO and president of Genesis Exhibits. “Trade Show Maestro brings together the best of AI technology with the hard-won insights of our team.”

The custom GPT has been trained using Genesis’ event industry knowledge and insights from top event professionals and trade show marketing data.

To check out Trade Show Maestro visit: tradeshowmaestro.ai.

Novobeing and Olympian Meeting Announce Partnership to Enhance Event Wellness Through VR

June 3, 2025—Wellness and therapeutic technology company Novobeing and wellness-centered event design company Olympian Meeting, have announced their partnership to bring evidence-based wellness solutions to global meetings and conferences.

Through this collaboration, Olympian Meeting will be Novobeing’s event services provider, bringing along its holistic event wellness expertise and Novobeing will be the exclusive AR and VR wellness provider for Olympian Meeting.

“We’ve long believed that wellness isn’t a luxury add-on—it’s a strategic advantage,” said David T. Stevens, co-founder of Olympian Meeting and host of the Return on Wellness web series. “Partnering with Novobeing allows us to provide science-backed cutting-edge tools that not only feel good in the moment but yield lasting benefits for attendees and organizers alike.”

San Francisco Travel Releases Aspirational Campaign at Marriott Conference

May 30, 2025—“Believe in San Francisco” is the theme of a new video and ad campaign previewed at Marriott International’s The Exchange, Association Masters event at San Francisco Marriott Marquis on Wednesday. San Francisco Mayor Daniel Lurie and San Francisco Travel CEO Anna Marie Presutti took the stage to attest that crime is down 30%, the number of events at Moscone Center is up 25% and Charles Barkley is now a believer.

The city remains a hub for innovation and hospitality and will show off those features when it hosts Laver Cub tennis tournament in September and FIFA World Cup and Super Bowl LX in 2026.

Michael Dominguez Receives Global Visionary Award from ASAE at IMEX Frankfurt

May 22, 2025—ASAE honored Michael Dominguez, FASAE, CHSE, with the 2025 Global Association Visionary Award during the IMEX Gala Dinner in Frankfurt.

Dominguez, president and CEO of Associated Luxury Hotels International (ALHI), was recognized for his career-long commitment to advancing the visibility and influence of associations worldwide. His leadership has expanded ALHI’s global footprint and strengthened advocacy for the meetings industry through efforts like co-chairing Meetings Mean Business.

ASAE President and CEO Michelle Mason praised Dominguez, saying, “Michael exemplifies what it means to be a changemaker in our industry. He is a visionary who brings people together, inspires meaningful action and never loses sight of our shared mission and future. It’s a true privilege to recognize his outstanding contributions with this global honor.”

Boyd Gaming Announces All-New Valley Forge Casino Resort

May 22, 2025—Boyd Gaming Corporation unveiled plans for the renovation of Valley Forge Casino Resort in King of Prussia, Pennsylvania.

Over the next 18 months, the company will conduct a redesign of Valley Forge’s Stardust Tower’s 257 guest rooms and lobby, which already began earlier this year, and the opening of the new Valley Forge Food Hall. Additional plans include a remodeled and rebranded tavern in the Stardust tower, a steakhouse and cigar longer, and a renovation of the property’s casino.

Discover Dominica Unveils Tourism Developments at 2025 Conference

May 21, 2025—Discover Dominica Authority announced major developments during a press conference during the 43rd CHTA Marketplace 2025 in Antigua.

Of the developments announced, Discover Dominica CEO Marva Williams announced the country’s cable car set to open in December. The longest detachable cable car in the world, at 6.6 kilometers (4.1 miles), the project will connect Roseau Valley to Boiling Lake in 20 minutes, turning what has been a six-hour hike into a more accessible journey.

“Dominica continues to set itself apart in the Caribbean by investing in projects that expand access while preserving what makes the Nature Island so special,” said Williams. “We are redefining what it means to be a sustainable and green destination where nature is respected, where communities lead, where innovation fuels resilience, and where every traveler is transformed by the journey.”

Williams also shared news about increased air routes to the country. American Airlines will expand service from Miami in August. Additional updates from the conference include:

• A 10-megawatt geothermal plant, is set to become operational by the end of 2025, supplying up to 50% of the country’s peak electricity demand.
• The $201 million Cabrits Marina will welcome vessels up to 150 feet and feature a marine village with dining, shopping and cultural experiences.
• The destination’s international airport is 40% complete and is on track for completion in 2027. The airport will support direct flights from North America and Europe.

EIC and JMIC Join Forces to Advance Industry Sustainability Efforts, Advocacy and Economic Research

May 21, 2025—Today, the Events Industry Council (EIC) and Joint Meetings Industry Council (JMIC) announced a new collaboration to align efforts in three critical areas: advancing sustainability within the global events sector, advocating collectively on behalf of the business events industry and producing the next global Economic Significance Study in partnership with Oxford Economics.

This collaboration unites the two industry-leading global organizations’ networks and expertise to strengthen the voice, influence and long-term resilience of the business events community worldwide. As the industry faces a period of change and uncertainty, with shifting regulatory frameworks, macroeconomic volatility and evolving geopolitical conditions, this collaboration aims to help industry stakeholders respond proactively and strategically.

The collaboration will focus on three priority areas:

Sustainability alignment: JMIC’s Net Zero Carbon Events initiative and the EIC Sustainable Event Standards will be leveraged in parallel to accelerate the industry’s transition towards more sustainable events. By aligning resources and frameworks, this collaboration will support a more coordinated and effective approach to environmental and social responsibility across all levels of the events ecosystem.

Unified Global Advocacy: In today’s complex and rapidly evolving policy environment, where travel restrictions, carbon regulations and geopolitical tensions continue to shape industry operations, the two Councils will collaborate on advocacy efforts to amplify the industry’s voice and ensure it is recognized as a vital contributor to economic development, innovation and societal progress.

2026 Economic Significance Study: Beginning in 2025, EIC and JMIC will work with Oxford Economics to produce the next global Economic Significance of Business Events Industry report, to be released in 2026. This seminal research will provide updated insights into the size, scope and strategic importance of the business events sector across international markets, offering critical data to inform public and private sector planning.

Amy Calvert, president and CEO of EIC, said, “This partnership reflects our mutual commitment to advancing the role of global business events as a driver of global economic and social progress. By working in concert, we can accelerate these efforts, advocate more effectively and provide the resources and data our stakeholders need to build capabilities and make informed decisions—especially in this era of growing complexity and unpredictability.”

James Rees, president of JMIC and executive director of Excel London, said, “This collaboration is built on the principle that unity brings strength. Using our areas of strength together we can deliver greater impact, influence policy and demonstrate the immense value of our industry on a global scale—in particular, as we adapt to the evolving global landscape.”

Both EIC and JMIC view this partnership as a significant step forward in strengthening industry collaboration, building resilience, and shaping a more sustainable and impactful future for global business events.

Cvent Names Orlando Top Meeting Destination in US

May 20, 2025—Today, industry-leading meetings, events and hospitality provider Cvent named Orlando as the No. 1 Top Meeting Destination in North America. This is the tenth time Orlando stands at the top of the globally recognized Cvent Top Meetings Destinations list. The list analyzes and ranks cities that stand out for their exceptional ability to attract group business through thoughtful event planner collaboration, distinctive experiential offerings and unique hotels and venues.

In addition, 20 Orlando area convention hotels and resorts were named as a Top Meeting Hotel in North America with 16 ranked in the Top 100, including one Top 10 placement.

St. Louis Stays Open Following EF3 Tornado

May 20, 2025—Following the EF3 tornado that hit St. Louis on Friday, Explore St. Louis confirmed that the city’s primary venues, including restaurants, hotels and convention centers, will remain open.

“St. Louis is resilient. As the entire community rallies to support those affected and mourn the loss of life, our city continues to move forward,” said Brad Dean, president and CEO of Explore St. Louis. “We stand with those impacted by the storm and know that the hardest-hit areas will take time to recover. While the recovery effort moves forward, the vast majority of the city’s tourism and hospitality ecosystem remains strong, open and eager to serve guests. By visiting St. Louis, you’re not just experiencing our vibrant culture, you’re playing a role in our recovery.”

Indiana’s Bloomington Convention Center Breaks Ground June 3

May 20, 2025—The Monroe County Capital Improvement Board announced the groundbreaking of the soon-to-be-named Bloomington Convention Center.

Along with changing the name, the project will expand the currently named Monroe Convention Center and, when the expansion is completed in 2027, will feature over 70,000 sq. ft. of meeting and event space, and more than 100,000 sq. ft. of space throughout the entire building.

“Indiana University’s direct connection to walkable downtown Bloomington, with hundreds of restaurants, nightlife spots, shops, attractions, and hotel rooms, creates experiences that can only be found here. These meeting groups want to have their events in Bloomington because of the atmosphere created by the combination of our university culture and community personality,” said Mike McAfee, Visit Bloomington executive director.

Choose Chicago Celebrates Visitation and Record Economic Impact in 2024

May 16, 2025—Leaders from the local tourism, hospitality, business and civic sectors came together attended Choose Chicago’s 2025 Annual Meeting of Partnership.

At the meeting, Choose Chicago announced that the city saw more than 55 millions visitors in 2024, a 6.5 year-over-year increase. During the Meeting of Partnership, the organization granted local hotelier and chair of the Choose Chicago Foundation Juan Leyva with the 2025 Tourism Champion Award and announced the extension of the National Restaurant Show in Chicago through 2032.

Mayor Brandon Johnson and new Choose Chicago President and CEO Kristen Reynolds were among those who spoke and the event.

“I am thrilled to be stepping into this role at a critical time for our industry,” Reynolds said. “We have incredible momentum coming out of a record-breaking year for the economic impact of tourism. While our industry is facing international and economic headwinds, we have much to celebrate, with so many world-class events coming to Chicago this summer—including Sueños, IPW 2025, The James Beard Foundation Awards, NASCAR Chicago Street Race, Lollapalooza and even the first American Pope hailing from Chicago. Choose Chicago is poised to leverage every opportunity to tell our story to the world.”

ASAE Announces 2025 Individual Honors for Exceptional Leadership

May 15, 2025—ASAE has announced its 2025 recipients of the Individual Honors for Exceptional Leadership. The 2025 honorees include:

Key Award: Wendy-Jo Toyama, MBA, FASAE, CAE, CEO of American Epilepsy Society

Professional Performance Award: David “DJ” Johnson, IOM, FASAE, CAE, chief membership and engagement officer at American College of Obstetricians and Gynecologists

Academy of Leaders Award: KiKi L’Italien, executive vice president of marketing and community engagement at Big Red M

“Each year, the Individual Honors Committee is inspired by the sheer number of exceptional candidates who are nominated for ASAE’s highest individual recognitions,” said Clayonia Colbert-Dorsey, U.S. Director and Secretary of the Board, World Eye Cancer Hope, and Chair of the ASAE Individual Honors Committee.

“The depth of experience, leadership and service represented in this year’s pool of applicants made our deliberations both challenging and deeply rewarding. Collectively, this year’s recipients exemplify the spirit of service, innovation and values-driven leadership that ASAE strives to celebrate through these awards.”

MGM Grand Detroit Announces $20 Million Investment

May 15, 2025—MGM Grand Detroit announced a $20 million capital investment to make the experience better for its guests.

Renovations include updates to its 400 guest rooms and 65 suites, such as new furniture, paint, carpet, couches and mattresses; Immerse Spa is updating its gym with new equipment and flooring and pool space will feature new cabanas; the MGM Rewards desk will have a standalone space; and casino upgrades that will include new carpeting.

This follows the property’s recent $15 million transformation in 2024, its 25th anniversary.

“MGM Resorts and our entire team at MGM Grand Detroit are deeply committed to enhancing the guest experience throughout all aspects of the property in an effort to drive consistent and continued visitation to the region,” said Matt Buckley, president and chief operational officer of MGM Resorts Midwest Group. “We’re proud to have played a key role in Detroit’s emergence as a premier entertainment and hospitality destination, and this next phase of investment reflects our unwavering commitment to pushing that momentum even further.”

Orlando Welcomed 75.3 Million Visitors in 2024

May 9, 2025—Visit Orlando, announced that the destination saw 75,333,800 visitors in 2024, a 1.8% increase in 2023.

Domestic visitation grew by 1.4% in 2024, a total of 68,840,300 visitors, driven by day visits and overnight non-hotel stays; international visitation grew by 5.9% from the previous year, a total of 6.5 million visitors. The group meetings segment in particular increased by 3.9% to 5.6 million visitors.

“The group meeting’s growth exemplifies why Orlando is the top meetings destination in the country,” said Casandra Matej, president and CEO of Visit Orlando. “While multiple citywide meetings experienced record-breaking attendance in 2025, our destination continues to invest in the future with the Grand Concourse Expansion at Orange County Convention Center breaking ground later this year.”

Internationally, Canada was the top market to visit Orlando, with 1.29 visitors, a 2.7% increase from 2023 and a new record for the second year in a row.

Top 5 International Markets in 2024:

• Canada: 1,290,300 (up 2.7%)
• U.K.: 907,900 (up 3.5%)
• Brazil: 697,200 (up 0.2%)
• Mexico: 438,000 (up 1.5%)
• Colombia: 343,000 (up 13.6%)

Visit Baton Rouge Launches New Brand and Ad Campaign

May 7, 2025—Visit Baton Rouge recently unveiled its new branding and advertising campaign highlighting the city’s culinary, cultural and welcoming qualities.

The messaging, “Our Place, Your Pace,” was created to highlight the experiences Baton Rouge offers. According to a press release by the DMO, “The brand’s new logo mark is inspired by the quatrefoil shape that appears in architecture and design throughout the capital city.”

“We’re thrilled to unveil a bold new brand that reflects the vibrant spirit and story of Baton Rouge,” said Laura Cating, Visit Baton Rouge’s senior vice president of marketing and communications. “With National Travel and Tourism Week highlighting the power of travel, it’s the perfect moment to showcase how tourism drives our local economy—bringing in $1.7 billion in visitor spending in 2024—and invites guests to experience our city’s rich culture and unforgettable charm.”

Advertising activations will debut this week in Baton Rouge at several events, including Hot Art Cool Nights on May 9 and Night Market BTR on May 10.

AHLA Foundation’s ForWard Conference to Focus on Advancing Women

May 2, 2025—On May 6-7, American Hotel & Lodging Association Foundation’s ForWard Conference will see thousands of hospitality professionals at Hyatt Regency Atlanta. The two-day conference’s theme this year is “power” and will feature industry executives and discussions focused on women progressing in hospitality leadership.

Featured speakers include Rosanna Maietta, president and CEO for AHLA; Jennifer Hyman, CEO and co-founder of Rent The Runway; and Lamiaa Laurene Daif, Worldwide Strategy Leader at Apple. The event’s sessions will include how to best utilize AI, contract negotiation best practices, guest expectations, hidden hospitality careers

Marriott Reaches 15 Million Volunteer Hours Goal One Year Early

April 30, 2025—Marriott International announced that its associates completed 15.6 million volunteer hours in their local communities from 2016 through the end of 2024.

This progress is in line with the company’s sustainability and social impact platform, Serve 360: Doing Good in Every Direction, established in 2017.  Contributions from the company were fulfilled through partnerships with nonprofits, volunteer service and fundraising events.

“Since our founding nearly 100 years ago, Marriott has been committed to serving our world. I am deeply grateful to our associates, business councils, and owners for the thoughtful and creative ways they have shown up for their communities and each other, “said Anthony Capuano, president and CEO, Marriott International.” Their dedication to volunteerism and service has had a profound impact on the communities where we live and work. As we celebrate this remarkable milestone, we remain focused on continuing this momentum and being a force for good in the world.”

MGM Collection with Marriott Bonvoy Introduces New Benefits for Meeting Planners and Attendees

April 30, 2025—MGM Collection with Marriott Bonvoy, the brand created by MGM Resorts International and Marriott International, today announces two additional Marriott Bonvoy earning opportunities to be offered at the brand’s destinations. Marriott Bonvoy Events offers rewards-eligible meeting and event planners who book new contracted group business at the resorts the opportunity to earn Marriott Bonvoy points. Additionally, individual Marriott Bonvoy members who stay and pay independently as part of a qualifying event will be eligible to earn loyalty benefits. Both opportunities pave the way for event planners and attendees to earn Marriott Bonvoy points and Elite Night Credits.

Marriott Bonvoy Events:

• Earn While You Plan. Meeting and event planners who book new contracted business through an MGM Resorts group sales channel are eligible to earn Marriott Bonvoy points at participating MGM Collection destinations throughout Las Vegas and domestically. Marriott Bonvoy members can earn two points per $1 USD on qualifying charges such as master-billed guest rooms and catering. Members can earn 1 Elite Night Credit for every 20 room nights actualized, up to 20 Elite Night Credits per event.
• Catering Counts. Points are not limited to large conventions or room blocks. Catering-only gatherings also qualify for Marriott Bonvoy points, giving planners added value for meetings, receptions or gatherings of any size.

Individual Group Attendee Earning:

• Stay With Perks. Marriott Bonvoy members who stay and pay independently as part of a qualifying meeting or event can earn 10 Marriott Bonvoy points per $1 USD on qualifying charges including room rate, mini-bar and in-room dining. Members also will receive Elite Night Credits and enjoy tier-based benefits aligned with their Marriott Bonvoy status at MGM Collection with Marriott Bonvoy destinations.
• Earn More Rewards. Individual attendees who are also MGM Rewards members can earn MGM Rewards Points and Tier Credits on eligible spending including dining, spa and more, in addition to their Marriott Bonvoy benefits.

Visit the Marriott Bonvoy Events site for full details.

Reno Tahoe Indoor Track Season Wraps with Major Economic Boost

April 29, 2025—Reno Tahoe is celebrating the successful debut of Nevada’s first indoor track season at the Reno-Sparks Convention Center, where eight meets brought over 5,000 athletes and more than 12,000 room nights to the region. The Reno Tahoe Indoor Track generated $133,000 in direct revenue and over $6 million in economic impact, according to the Reno-Sparks Convention and Visitors Authority (RSCVA).

“The success of Reno Tahoe’s inaugural indoor track season exceeded all our expectations,” said Mike Larragueta, RSCVA president and CEO. “As we continue to establish the destination as a leader in sports tourism, we welcome more opportunities to bring world-class competition to Reno Tahoe.”

Looking ahead, the 2026 season will expand to 12 meets, including six in partnership with the University of Nevada and four with the USATF Pacific Association. The season will culminate in two major collegiate events: the NCAA Mountain West Conference Championships and the Mountain Pacific Sports Federation Championships.

“Our first season has been a huge success. The Reno Tahoe Indoor Track has placed collegiate track and field on the map,” said University of Nevada Women’s Track & Field head coach Shantel Twiggs. “Everyone is talking about how fast it is—especially the warmup area, which is the biggest draw.

Marriott International to Acquire the citizenM Brand

April 28, 2025—Today, Marriott International announced that it has reached an agreement to acquire the lifestyle brand citizenM, a unique and innovative offering in the select-service segment. The transaction is expected to accelerate Marriott’s global expansion of its select-service and lifestyle lodging offerings, as the company continues to focus on expanding its portfolio to provide even more exciting options for guests and Marriott Bonvoy members around the world.

The citizenM global portfolio currently consists of 36 open hotels across more than 20 cities throughout the U.S., Europe and Asia Pacific, and its current pipeline includes three under-construction hotels totaling over 600 rooms that are anticipated to open by mid-2026, with the prospect of significant additional growth across Marriott’s global regions over the next decade. The citizenM brand, founded in 2008, is known for its genuine service, tech-savvy in-hotel experience, efficient use of space and focus on art and design.

Anthony Capuano, president and CEO of Marriott International, says, “We are thrilled to add citizenM as a unique, differentiated offering to our select-service brand portfolio as we continue to strengthen Marriott’s foothold in this valuable market segment around the world. Marriott has a proven track record of growing acquired brands significantly by leveraging our global development ecosystem, the benefits of our industry-leading affiliation cost structure, and the power of our award-winning Marriott Bonvoy loyalty platform.”

Rattan Chadha, founder and chairman of citizenM, says, “We are very excited about our agreement with Marriott and look forward to this pivotal next step for our future growth. I envisage this relationship will greatly enhance citizenM’s global reach and brand impact. Marriott as an organization shares our values and culture, and I am confident in their deep commitment in continuing our brand’s DNA into the future.”

At the closing of the transaction, Marriott will pay $355 million to acquire the brand and related intellectual property, and following closing, the citizenM portfolio will become part of Marriott’s system. Closing is subject to various customary conditions, including U.S. regulatory approval. Assuming closing of the transaction in 2025, Marriott now expects full year 2025 net rooms growth to approach five percent.

Brand Revolution Acquires Brilliant, Expanding Social Media Expertise

April 28, 2025—Brand Revolution, a global creative marketing agency, has acquired Brilliant, a social-first creative agency based in London, to strengthen its digital and social media offerings.

“For us, this acquisition is about expanding our House of Experts,” said Alisa Walsh Haynes, CEO of Brand Revolution. “Brilliant’s approach to social strategy aligns seamlessly with our mission to create bold, emotionally resonant campaigns that connect brands with audiences in a meaningful way.”

Brilliant, founded more than a decade ago, has developed campaigns for brands like Fox’s Biscuits, Thorntons, SPAM and SKIPPY Peanut Butter. Known for crafting conversation-driving content and building collaborative partnerships, the agency brings a fresh, insights-led approach to Brand Revolution’s portfolio.

“This marks a significant step forward for Brilliant,” said Mike Davis, managing director of Brilliant. “Brand Revolution shares our values and creative standards, making it a strong cultural fit. Their global scale means greater strategic breadth for our clients and broader opportunities for our team.”

With the acquisition, Brilliant’s social expertise will join Brand Revolution’s offerings in strategy, design, video, events and merchandise.

ASAE Praises Executive Order to Modernize Workforce Programs

April 24, 2025—President Trump’s Executive Order to modernize American workforce development programs to prepare U.S. citizens for high-paying skilled jobs has been applauded by ASAE.

The order directs the Secretaries of Labor, Education and Commerce to review all federal workforce programs to modernize and realign to address talent needs in emerging industries.

As partners in this effort, ASAE and the Professional Certification Coalition have collaborated to lead the Tomorrow’s Workforce Coalition, which includes 900-plus organizations, representing more than 50 industries. The Coalition works to support modernizing workforce development by supporting policies that aid individuals to gain industry-related credentials.

One such example is the Freedom to Invest in Tomorrow’s Workforce Act, which would expand qualified expenses under 529 education savings plans to include credentialing such as licenses and nongovernmental certifications, as well as post-secondary training.

“This Executive Order recognizes that building a modern workforce requires modern tools,” said ASAE President and CEO Michelle Mason, FASAE, CAE. “Associations are the backbone of skills-based training across countless industries, and ASAE, along with the Tomorrow’s Workforce Coalition, is ready to collaborate with federal agencies to ensure the success of this initiative. By aligning policy with practical training needs—including expanding access to credentialing through 529 plans—we can build a stronger, more competitive American workforce.”

Cvent Acquires Prismm, Spatial Event Design Tech Provider

April 24, 2025—Today, meetings, event and hospitality technology provider Cvent announced that it has acquired Prismm, a leader in spatial event design technology. Over 5,500 event venues, hotels, planners and vendors rely on Prismm to connect and collaborate within virtual environments to create stunning event spaces and experiences. The acquisition of Prismm reinforces Cvent’s commitment to setting the industry standard for immersive 3D event diagramming technology that benefits both event and hospitality professionals.

“Over the last 12 years, we have worked relentlessly to empower our customers to connect, collaborate, and transact across immersive virtual environments, and we’re proud to announce this next chapter as part of Cvent,” said Yaron Lipshitz, CEO of Prismm. “Combining our 3D design capabilities with Cvent’s extensive network and industry expertise will empower event professionals and hoteliers to create unforgettable experiences and drive significant business growth.”

Jim Abramson, Cvent Vice President of Product Management, said, “Given our expansive global network of more than 145,000 planners and nearly 340,000 hotels and venues across our Cvent ecosystem, we understand what time-strapped event professionals and resource-constrained hoteliers need to deliver bigger and better events. Collaborative, easy-to-use virtual event design technology has become an expectation among many event organizers, and our acquisition of Prismm illustrates that we’re continuing to invest to meet this demand, while helping hotels and venues simplify their event planning processes and maximize group business revenue.”

Benefits of immersive, interactive event design technology include:

• For Hoteliers and Venue Operators

• • Streamlined Event Creation: Online diagramming tools that are accessible to all key stakeholders reduce planning time and increase event design accuracy.
  • Elevated Sales and Marketing: Dynamic 3D virtual tours allow prospects to explore every aspect of a property and meeting space from anywhere.
  • Improved Customization and Competitive Differentiation: Offering cutting-edge event design technology can set hoteliers apart from their competitors, while personalized virtual “walkthroughs” with branded elements help bring a prospect’s vision to life and leave a lasting impression.

• For Event Professionals

• • Simplified Sourcing: When time and budgets are constrained, online diagramming tools accelerate and optimize the venue sourcing process via virtual site visits and accurate space visualization. This helps planners quickly identify which venues are best suited for their needs based on layout, capacity, and overall fit.
  • Enhanced Planning: Precision floor plans and templates enhance the ability to visualize layouts, seating arrangements, and decor, ensuring precise planning and execution. Planners can easily identify potential issues and adjust before the event, leading to a smoother and more successful experience.

• For Both Hospitality and Event Professionals:

• • Improved Collaboration: Cloud-based diagramming enables real time collaboration with all stakeholders and decision-makers.
  • Seamless Communication: With advanced spatial design tools, planners can share detailed virtual representations of event spaces with clients, vendors, and stakeholders. This fosters better communication and simplifies decision making.

Planners Welcome Direct London-Ottawa Flights

April 23, 2025—Ottawa Tourism reports enthusiastic interest from association and corporate event planners across Europe to seasonal resumption of direct flights from London Heathrow (LHR) and the Canadian capital.

The service, offered on Air Canada March 31 to late October, allows one-stop access from more than 30 cities across Europe, the Middle East, India and Africa.

“We’ve already seen a surge in inquiries and positive feedback from our partners and event organisers since the first flight touched down,” said Lesley Pincombe, vice president for business and major events at Ottawa Tourism. “Having London Heathrow back on the schedule gives planners even more confidence and convenience when bringing international events to Ottawa—and we’re ready to welcome them.”

Air Canada offers four weekly nonstop flights, with a potential move to year-round service as the airline introduces new Airbus aircraft.

Michelin Guide Honors 59 Orlando Restaurants in 2025, Including 11 New Additions

April 21, 2025—The 2025 MICHELIN Guide Florida has been revealed with MICHELIN inspectors adding 11 new Orlando restaurants to the lineup, raising the destination’s total to 59 establishments including nine starred venues, 15 Bib Gourmands and 35 Recommended.

Destinations International Foundation Issues 2024 Annual Reports

April 21, 2025—Destinations International (DI), the world’s largest resource for destination organizations, convention and visitors bureaus, and tourism boards, reports strong growth for itself and its sister foundation in 2024.

DI’s annual report highlights include membership growth to 755 organizations across 32 countries and territories, including 91 new and re-engaged members; seven new business partners, bringing that total to 71; record attendance of nearly 2,000 destination professionals at its 2024 annual convention in Tampa, Florida; successful launch of a new membership structure in Europe that provides “more tailored programming, localized governance and greater value for European destination organizations”; and successful completion by more than 250 professionals of  DI’s Certified Destination Management Executive and Professional in Destination Management certification programs.

Concurrently, the annual report by the DI Foundation reported a 28% increase in fund-raising over the previous year, totaling a record-setting $1.26 million to fund research, education and workforce development for its membership. It also noted support of several key initiatives, such as the Destination Effect Awareness Campaign to help destination organizations communicate their broader value to residents and policymakers and a “Destination Promotion: A Catalyst for Community Vitality” Report, which makes the case for destination promotion as a strategic function for community growth and identity.

“Our annual reports reflect more than organizational progress, they capture a growing international movement of destination leaders who are helping their communities thrive through travel and tourism,” said Don Welsh, DI president & CEO.

Greater Palm Springs Achieves Certified Autism Destination™ Designation

April 21, 2025—Visit Greater Palm Springs, in partnership with the International Board of Credentialing and Continuing Education Standards (IBCCES), is proud to announce that Greater Palm Springs has officially achieved the Certified Autism Destination™ (CAD) designation. This milestone underscores the region’s commitment to providing an inclusive and welcoming environment for autistic and sensory-sensitive travelers and their families. Greater Palm Springs is the first destination in Southern California, and only the fifth worldwide, to achieve this prestigious recognition.

The CAD designation is awarded to destinations where a representative selection of hotels, attractions, and entertainment venues have completed specialized training and certification to better serve autistic visitors. As part of this initiative, numerous Greater Palm Springs organizations have achieved Certified Autism Center™ (CAC) status. Scott White, President & CEO of Visit Greater Palm Springs, says, “Creating a more inclusive and welcoming environment is at the heart of our destination’s values. This designation reaffirms our commitment to ensuring that all visitors, regardless of their unique needs, can enjoy the beauty, adventure, and relaxation that Greater Palm Springs offers.” 

Caesars Entertainment Donates to the 200 Club of Atlantic and Cape May Counties

April 17, 2025—Caesars Entertainment’s Atlantic City resorts, including Caesars, Tropicana and Harrah’s Resort, recently donated $10,000 to the 200 Club of Atlantic and Cape May Counties on behalf of the Caesars Foundation.

The donation was presented during the 39th Annual Atlantic/Cape Memorial Brunch, hosted by Tropicana Atlantic City on April 6, which honored police and fire rescue personnel who lost their lives in the line of duty. The funds will support the 200 Club’s mission of providing financial assistance to families of fallen first responders.

“We are honored to support the 200 Club in providing financial assistance for families who experience unspeakable loss,” said Gregg Klein, senior vice president and general manager at Harrah’s Resort Atlantic City and president of the 200 Club. Melissa Wilson, vice president of the 200 Club, added that the donation will help maintain the organization’s scholarship program and ensure financial readiness for future emergencies.

Encore Earns Spot on 2025 Fortune 100 Best Companies to Work For® List

April 17, 2025—Exciting news from Encore! Encore has been named to the 2025 Fortune 100 Best Companies to Work For® list, in collaboration with Great Place To Work®. Encore’s recognition highlights their commitment to creating an inclusive and supportive workplace culture. It is also the only company in events to receive this prestigious honor.

Encore joins leading hotel partners like Hilton, Marriott, IHG Hotels & Resorts, and Hyatt Hotels Corporation on this year’s list. This  announcement follows Encore’s third consecutive Great Place To Work® certification.

Encore’s innovative HR programs are behind this recognition, which includes:

• Seasonal Leave of Absence Program: Interim leave during slower seasons. It also includes continued insurance, vacation accrual and a $500 return bonus.

• Overtime Savings Program: Team member can save overtime earnings for the off-season with an annual company match, promoting financial wellness.

Bizzabo Launches AI-Enhanced Networking Solution

April 16, 2025—Bizzabo has launched Bizzabo Networking to meet the growing demand for in-person events from attendees.

Working in tandem with Bizzabo’s Event Experience OS, this new networking suite rids the need for attendees to use multiple platforms and networking tools.

“Event organizers today face a fundamental shift in what drives attendance. Content alone no longer fills seats—people are coming to build relationships,” said Alon Alroy, co-founder and chief marketing officer at Bizzabo. “Our integrated networking suite directly addresses this by making it easier for organizers to deliver the connections attendees crave while maintaining operational efficiency. When networking becomes frictionless, everyone wins: attendees make meaningful connections, sponsors meet qualified prospects, and organizers see higher satisfaction scores and return rates.”

Bizzabo Networking launch includes features like AI-enhanced matchmaking, web and mobile scheduling, customizable location settings and time-blocking abilities so attendees to miss out on important sessions.

Visit California Strengthens Canadian Connection

April 15, 2025—Visit California has teamed up with Expedia to launch a Canada-exclusive program, which will offer savings of up to 25 percent on hotels, activities and attractions.

The option for partners to join ends April 27, and the program will launch after. Visit expediapartnercentral.com. This initiative builds on Visit California’s $5.2 million annual marketing investment highlighting California as an ideal place to travel from Canada amid economic tension.

Visit California will take a broader look at travel during its virtual “Travel in the Time of Tariffs Town Hall” on April 23 at 1:30 p.m. PST. You can register here.

Greater Ontario California Celebrates National Volunteer Week

April 15, 2025—National Volunteer Week is April 20-26 and Greater Ontario, California (GOCAL), invites its community to give back.

“Volunteering is one of the most impactful ways to connect with your community,” said Michael Krouse, president and CEO of GOCAL. “It fosters a sense of belonging, opens doors to new opportunities, and plays a vital role in ensuring visitors experience the best of what our region has to offer.”

Those interested in volunteering in one of Greater Ontario’s Signature Events can sign up at gocalevents.org.

NCBMP Partners with EIC to Elevate Annual Conference

April 11, 2025—The National Coalition of Black Meeting Professionals (NCBMP) announced their partnership with the Events Industry Council (EIC) for the Annual Conference taking place on November 19-22 in Portland, Oregon.

The partnership will allow the event to deliver exclusive Certified Meeting Professional (CMP) content and experiences. Attendees will be able to take part in educational sessions designed around the conference’s pillars of: Empower, Innovate and Act.

“This collaboration ensures our attendees receive world-class, relevant education that fuels professional growth,” said NCBMP CEO Jason Dunn, Sr. “Together with EIC, we’re setting the stage for transformation.”

The conference will give attendees and CMPs important tools to create inclusive and sustainable events.

M&IW Will Host Live Discussion on Event Sustainability Featuring Leaders from Copia and PURPOSE

April 10, 2025—Ahead of Earth Day on April 22, 2025, Meetings & Incentives Worldwide (M&IW) has announced that it will hold a free, live discussion around the foundational truths of sustainable event planning, myths and challenges and the future of event sustainability and how the industry can maintain forward momentum. Event Sustainability: Facts, Fiction, & Future will take place on May 7, 2025, at 11 a.m. CT.

The discussion will be led by an experienced panel of leaders from Copia, a technology-enabled surplus redistribution service, and PURPOSE, a consulting and education organization for event professionals and organizations. The panel will include Donna Collins, a sustainability champion with M&IW; Molly Finnegan, the founder of the PURPOSE Sustainability Strategy + Group Travel Emissions calculator, PURPOSE Net Zero; and Paige Lowe, vice president of customer success at Copia.

Throughout the discussion, the panel will address important insights and actionable recommendations to help everyone involved in the events world to make a positive difference in order to leave attendees with a fresh outlook and new ideas about sustainable event planning and strategy. All knowledge levels are welcome, and attendees are encouraged to come prepared with their questions, ideas and best practices.

Registration is free, and now open. Interested attendees can register here.

Association Forum Mourns the Loss of Industry Leader and Mentor Loretta DeLuca

April 8, 2025 – Association Forum has announced the passing of Loretta DeLuca, FASAE, a former board member, the 2024 John C. Thiel Distinguished Service Award recipient and a devoted leader in the association community.

DeLuca was the Founder & CEO of DelCor Technology Solutions and a steadfast advocate for associations and professionals across the industry. Her recent contributions included authoring a career reflection for the Winter 2025 issue of FORUM Magazine and appearing in a video that captured her passion and leadership.

“Loretta was a beacon of light and strength in our community. She inspired and encouraged people across generations, shaping and uplifting leaders at every stage. Her passion for service and commitment to excellence set a standard for us all. While she will be deeply missed, her legacy will continue to guide and inspire us,” said Michelle Mills Clement, FASAE, CAE, RCE, Chair of Association Forum.

Artesha Moore, FASAE, CAE, President & CEO of Association Forum, added, “Loretta’s legacy is one of unwavering dedication and heartfelt mentorship. Her impact on the Association Forum and the broader community will be felt for generations. She truly embodied the spirit of service and leadership.”

Kristen Reynolds Named President and CEO of Choose Chicago

April 7, 2025—Kristen Reynolds has been named president and CEO of Choose Chicago, effective May 5. She joins the organization after nearly a decade leading Discover Long Island, where she drove major growth in tourism revenue and strengthened regional economic development. A Certified Destination Management Executive with 27 years of experience, Reynolds brings deep expertise in destination marketing and tourism advocacy. She steps into the role as Chicago rides record-breaking momentum, including historic hotel revenue and its eighth consecutive “Best Big City in the U.S.” title from Condé Nast Traveler.

“Kristen Reynolds is a proven leader in the tourism industry and we welcome her to Chicago,” Mayor Brandon Johnson said. “With major global events on the horizon and our city continuing to break tourism records, Kristen’s leadership will be instrumental in strengthening Chicago’s position as a top destination for visitors, conventions and business investment.”

Dubai World Trade Centre Sees 2.65 Million Attendees in 2024

March 28, 2025—Dubai World Trade Centre (DWTC) has unveiled its 2024 visitation numbers, which shows that the convention center welcomed 2.65 millions visitors in 2024, a 7% increase compared to 2023. DWTC’s calendar saw 378 MICE, business and consumer events, including 20 flagship exhibitions and events, and 14 international association meetings, highlighting a 26% year-on-year growth.

“Our 2024 achievements reflect growth—not just in numbers, but in strengthening Dubai’s global market position,” says H.E. Helal Saeed Almarri, director general of Dubai World Trade Centre Authority. The remarkable increase in international participation underscores growing confidence in Dubai’s dynamic business ecosystem and DWTC’s role in fostering meaningful commercial connections.

“Our continued success in attracting new-to-market events across diverse sectors reaffirms Dubai’s unique appeal as a global hub where innovation meets opportunity. This momentum fuels our confidence as we drive forward with our ambitious venue expansion strategy to meet increasing global demand.”

PCMA and BEIA Partner to Strengthen APAC Business Events Sector

March 26, 2025—PCMA and Business Events Industry Aotearoa (BEIA) have signed a two-year strategic alliance aimed at strengthening the business events landscape across the Asia-Pacific region. The partnership will focus on cross-promotion of educational events, shared research initiatives and enhanced access to professional development resources.

As part of the agreement, BEIA members will gain access to PCMA’s global education content, including collaborative sessions at both PCMA APAC and BEIA conferences, complimentary webinars and involvement in PCMA’s Convening Leaders event. The organizations also plan to launch a PCMA x BEIA Circle—an exclusive micro-community for New Zealand-based corporate event organizers to share insights and experiences.

“PCMA remains focused and committed to the advancement of the global business events industry, and the professional development and connectivity of those throughout the APAC community,” said Florence Chua, PCMA managing director, APAC. “This important alliance provides a platform for collective growth—to deliver the knowledge, resources and networks essential for growth and collaboration in the region.”

PCMA is also slated to participate in MEETINGS 2026, New Zealand’s largest business events trade show, which will feature a new education component.

AIME 2025 Drives $400 Million in Business for Asia Pacific Events Industry

March 26, 2025—The 2025 Asia Pacific Incentives and Meetings Event (AIME) has delivered a record-breaking $400 million AUD (over $250 million USD) in projected business transactions, marking a 21% increase from the previous year and solidifying its role as a powerhouse in the global events industry.

Held Feb. 10-12 at Melbourne Convention and Exhibition Centre, AIME 2025 welcomed more than 675 exhibitors, 640 hosted buyers and 4,500 attendees from around the world. The event has officially become the largest in AIME’s history—and the most successful event ever staged by Talk2 Media & Events, which has now been reappointed to manage AIME through 2028.

“AIME 2025 surpassed all expectations, and the extension of our contract with MCB is a testament to our ability to deliver exceptional events,” said Matt Pearce, CEO of Talk2 Media & Events. “Our team is committed to building on the momentum of AIME 2025, continuing to innovate, and elevating the event experience.”

Demand for AIME 2026, set for Feb. 9-11 next year, is already strong as the event continues to lead the Asia Pacific business events calendar.

Read More: From the Experts: Key Takeaways from AIME 2025

Lotte Hotel Seattle Partners with Seattle Sounders FC

March 24, 2025—Lotte Hotel Seattle, offering world-class hospitality, innovative design and panoramic views of the Seattle skyline with a location right in downtown Seattle and nearby Lumen Field, the home field of the American professional soccer club Seattle Sounders, debuts an exciting program to offer an unforgettable game day experience to guests. The hotel, the team’s official preferred hotel partner, announces a partnership with Seattle Sounders FC to debut the new Sounders FC Match Day Getaway package. The exclusive offer, available for all home games, invites guests to enjoy outstanding luxury, comfort and convenience while cheering on their team.

The Sounders FC Match Day Getaway package includes:

Destinations International Announces 2025 “30 Under 30”

March 24, 2025—Destinations International (DI) today announced its “30 Under 30 Class of 2025.” Funded by the Destinations International Foundation, the 30 Under 30 program recognizes a group of 30 individuals under the age of 30 for their exceptional work as destination professionals through a competitive process each year. Honorees gain access to a year-long industry education and networking opportunity. The 30 Under 30 program is supported by founding program partner SearchWide Global and sponsored by Fired Up! Culture and IMEX. USAE’s “Anne Daly Heller USAE 30 Under 30 Scholars Fund” provides exceptional continuing educational opportunities for each year’s 30 Under 30 class.

“The Destinations International Foundation believes it is essential to support and empower emerging leaders in our industry,” said Amir Eylon, president and CEO of Longwoods International and chair of the Destinations International Foundation. “We are thrilled to see the 30 Under 30 program enter its 15th year, and we are thankful to our foundation investors for making impactful programs like these possible. We look forward to engaging with this impressive group through professional development, educational opportunities and networking with industry peers and leaders.”

Destinations International also recognizes a cohort of young professionals from its partners, who have the opportunity to join virtual leadership development and networking sessions alongside the 30 Under 30 class throughout the year.

2025 marks the 30 Under 30 Program’s 15th year. This year’s honorees represent 30 unique destinations across four countries and territories and were selected from a competitive group of 91 applicants.

The 30 Under 30 Class of 2025 honorees are:

• Aimy Thai, Marketing Manager, Destination Toronto
• Allie May, Senior Coordinator, Brand USA
• Ansley Connor, Content and Social Media Manager, Visit Savannah
• Aubrey Caldwell, Sports Event Coordinator, Visit Lake Charles
• Benjamin Landis, Marketing Manager, Discover Santa Clara
• Cameron Molloy, Communications Specialist, Visit Mesa
• Charlotte Moody, Director of Sales, Visit Macon
• Elise Cameron, Creative Services Manager, Visit Aurora
• Erin Sinclair, Travel Media Manager, Destination Greater Victoria
• Gabe Wasylko, Senior Social Media Manager, Destination Cleveland
• Jen Wingate, CMP, Senior National Sales Manager, Visit Baltimore
• Katlyn Southern, Marketing and Communications Manager, Cartersville Museum City
• Kiira Grant, Tourism Standards and Training Specialist – Learning & Development Professional, Bermuda Tourism Authority
• Lauren Brown, Marketing & Social Media Specialist, Visit Austin
• Lea Nelson, Brand and Content Coordinator, Visit Quad Cities
• Lydia Williams, Industry Communications Manager, VISIT FLORIDA
• Mallori Johnson, Director of Destination Services, Visit Corpus Christi
• Mary Peyton Carpenter, Sr. Director of Marketing, Nashville Convention & Visitors Corp
• Melissa Bernal, Destination Experience Coordinator, Visit Greater Palm Springs
• Nick Price, Senior Manager, Sports & Events, Destination DC
• Nohemi Reynoso, Communications Manager, Pick Ellijay/Gilmer Chamber
• Rachel Nogalski, Director of Experience & Events, Tulsa Regional Tourism
• Raelyn Dessart, Senior Sales & Events Supervisor, Visit Central Florida Sports
• Rebekah Courtney, National Sales Manager, Louisville Tourism
• Rylee Govoreau, Destination Services Manager, ATL Airport District CVB
• Shauna Fitzgerald, Association Conferences Support, Fáilte Ireland
• Siri Emereje, Marketing Manager, Discover DeKalb Convention & Visitors Bureau
• Taylor Melangton, Event & Communications Manager, Visit Indy
• Tyler Duplantis, Destination Sales Manager, Explore Houma
• Valeria Ayala, Media Relations Coordinator, Discover Puerto Rico

The 2025 Young Professionals Leadership Development program cohort includes:

• August Erickson, Development Manager, Miles Partnership
• Geena Bevenour, Marketing Manager, Tourism Economics
• Mackenzie Shields, Digital Media Specialist, JNS Next
• Samantha Gerhart, Associate Director, Madden Media

The Jay Hotel San Francisco Partners with By the Namesake to Create Custom Leather Experience During SF Fashion Week

March 20, 2025—The Jay, Autograph Collection in San Francisco has partnered with custom leather maker By The Namesake for a three-day shopping experience following San Francisco Fashion Week, taking place March 19-25.

On April 10-12, hotel guests and visitors can book private appointments and visit the By The Namesake’s pop-up shop; these private appointments will involve creating a tailored leather jacket. The invite-only launch event on April 10 will feature a live DJ, specialty cocktails, light F&B and a giveaway by the leather brand.

“This partnership perfectly embodies The Jay’s commitment to connecting our guests with exceptional artistic experiences that celebrate craftsmanship and personal expression,” says Michael Musarra, general manager of The Jay. “By The Namesake shares our appreciation for quality, individuality, and the art of creating something truly special.”

The Jay will offer two partnered hotel packages:

Package 1: Stay in Style

• Luxury suite for ultimate comfort and sophistication
• 2 fashion-inspired cocktails at The Third Floor, valued at $25 each
• By The Namesake try-on kit for a custom leather design experience
• $2,000 credit toward your personalized By The Namesake leather creation
• Private in-person design appointment for guests attending the April 10-12 pop-up
• Virtual consultation for guests booking outside the pop-up event dates
• Complimentary late check-out (subject to availability)
• Book & stay dates: available from now through October

Package 2: Leather & Luxury

• Luxury suite for a chic and comfortable getaway
• 2 fashion-inspired cocktails at The Third Floor, valued at $25 each
• By The Namesake leather passport holder, valued at $80
• Complimentary late check-out (subject to availability)
• Book and stay dates: available from now through October

Terramar DMC Appoints Senior Director of US Operations

March 17, 2025—Terramar, a DMC Network Company, with operations in three countries and 15 destinations, appoints Geraldine Gracidas to the role of senior director of U.S. operations. The addition of this role overseeing the company’s U.S. operations signifies the company’s increased effort to maintain its position as a top-ranked DMC for service.

Managing director Matt Cuevas says of Gracidas’s appointment, “Having spent over a decade with Terramar in our flagship destination of Los Cabos, and then joining our US team in 2022 to help unify our standards across all locations, we knew we already had the perfect person on our roster. Geraldine’s extensive knowledge, experience, and unwavering commitment to providing unparalleled service are synonymous with the Terramar DMC brand and will further enhance our dedication to client excellence.”

Lisa DeLeon, Terramar’s vice president of global sales, adds, “There’s no one better suited to fill this crucial role than Geraldine. She brings not only a wealth of experience and knowledge, but also a strong leadership presence within the team. As our brand continues to evolve and solidify its position as a leader in the DMC industry, Geraldine’s contributions will be vital for our ongoing growth and success.”

Jalisco to Host First-Ever Edition of ITB Americas

March 14, 2025—Mexico’s Jalisco has been announced as the host for the first-ever ITB Americas, the Latin American edition of the prestigious Internationale Tourismus-Börse (ITB) tourism fair.

The event is set to take place at Expo Guadalajara from November 10-12, 2026, and continue for five years, the event is expected to generate over $11.9 million in tourism revenue and attract more than 5,000 attendees from 35 countries.

“We always say that Jalisco is Mexico, because Jalisco is everything that outside of Mexico is recognized with great pride in our country,” says Secretary of Tourism of Jalisco, Michelle Friedman Hirsch,  “We expect 80 percent [of attendees] from the Americas but also 20 percent from other continents, (such as) media, buyers and business partners.”

ICCA and AIME Partner to Boost APAC Business Events

March 14, 2025—The International Congress and Conference Association (ICCA) has announced a new partnership with the Asia Pacific Incentives and Meetings Event (AIME) to drive growth and opportunities for business events across Australia, New Zealand and Asia.

The agreement, signed during AIME 2025 in Melbourne, positions AIME as a key advocacy partner, amplifying the industry’s global voice and supporting initiatives like ICCASkills, business exchange workshops and leadership development.

ICCA CEO Senthil Gopinath emphasized the significance of the collaboration, highlighting APAC’s rapid industry growth. Matt Pearce, director of Talk2 Media & Events, said the partnership will further strengthen the region’s business events sector:

“We look forward to driving business events growth and prosperity in APAC with ongoing personal and professional development opportunities through AIME and ICCA in the coming years as AIME cements its position as the leading business events exhibition and learning platform,” said Pearce.

The partnership also included joint efforts with the Australian Business Events Association (ABEA), featuring an Emerging Leaders Challenge and an AIME Leaders Forum, both focused on shaping the future of business events.

AIME 2026 is set for February 9–11 at the Melbourne Convention and Exhibition Centre, with expanded programming, including an ICCA Business Exchange and a scholarship for emerging talent.

U.S. Travel Welcomes White House Initial Step for FIFA World Cup 26

March 11, 2025—In February, U.S. Travel Association called for the federal government to take four steps it deemed essential for the United States to properly respond to the millions of overseas visitors potentially expected for the FIFA Club World Cup 2025, FIFA World Cup 2026 and 2028 Summer Olympics.

The first step outlined by the organization, which represents the $1.3 trillion travel industry, was the establishment of a task force led by a White House official “to bring sustained leadership and focus across the federal government to take advantage of global events coming our way over the next four years,” in the words of a U.S. Travel press release.

President Trump has announced he would establish and chair such a task force.

“The creation of this task force was a top priority for U.S. Travel and will ensure the U.S. is fully prepared to host the world’s largest sporting event,” said U.S. Travel President and CEO Geoff Freeman. “We look forward to the positive impact this will have on both the travel industry and the nation as a whole.”

The Trump administration has not responded to the other three proposed steps. They are:

1) Delivering on President Trump’s promise to process visas more efficiently and securely, including establishing a National Vetting Service to process all visitor visas in 30 days or less.

2) Creating the world’s “most advanced and secure airport screening process” by investing in security technology, so that within five years all travelers can pack larger liquids in carry-ons, keep electronics and IDs in their bags, and keep their shoes, jackets and belts on.

3) Upgrading staffing at airport customs, leveraging biometrics and advanced vetting to end long customs wait times for Americans returning home from abroad and strengthening protection against immigration overstays by completing biometric air exit within two years.

HumanX AI Conference Coming to San Francisco

March 11, 2025—Mayor Daniel Lurie of San Francisco has announced that the second edition of HumanX, a conference for AI industry leaders and innovators, will be held in San Francisco on April 7-9th, 2026.

“San Francisco has always been at the forefront of innovation, and today, AI is truly driving the future. Our city is cementing itself once again as a global hub for technology, and that’s why I am thrilled to announce that HumanX 2026 will be held at the Moscone Center in San Francisco,” says Mayor Lurie. “My administration is committed to safe and clean streets for residents and visitors alike and making sure the world knows San Francisco is open for business.”

Other major conferences set to take place in San Francisco include DreamForce, the Winter FancyFaire and Microsoft Ignite. The 32 events scheduled at Moscone Center in 2025 are estimated to generate about $600 million in direct spending in the local economy.

Freeman Acquires Tag Digital

March 11, 2025—Freeman, a global leader in events, has announced that it has acquired Tag Digital, a full-service digital marketing agency with a focus on solutions for event organizers.

With the acquisition, Tag Digital will enhance Freeman’s digital marketing capabilities.

“With millennials and Gen Z increasingly shaping the workforce, digital marketing is more critical than ever as the first channel these generations turn to for information and inspiration – both in their personal and professional lives,” says Janet Dell, Freeman CEO. “By combining best-in-class digital marketing capabilities and leveraging AI-driven tools, mdg is positioned as the go-to agency for strategies that engage today’s attendees while setting events up for sustained growth.” 

IAEE’s Expo! Expo! Earns Sustainability Certification for Third Consecutive Year

March 6, 2025—The International Association of Exhibitions and Events (IAEE) has once again achieved Silver Level Certification from the Events Industry Council (EIC) for its flagship event, Expo! Expo! 2024. This marks the third consecutive year the event has been recognized for its commitment to environmental and social responsibility, improving from a Bronze Level in 2022.

IAEE President and CEO Marsha Flanagan, M.Ed., CEM, emphasized that sustainability is an ongoing commitment, saying, “By following the EIC Sustainable Event Standards, we can refine our processes, reduce our environmental impact and set a positive example for the exhibitions and events industry.”

The EIC Sustainable Event Standards provide a framework for measuring sustainability efforts in areas such as climate action, water management, supply chain, diversity, equity and inclusion.

EIC President and CEO Amy Calvert praised IAEE’s leadership, calling Expo! Expo! “a model for how organizations can prioritize environmental and social responsibility while delivering impactful events.”

The certification was verified by the Alliance for Audited Media, which applauded IAEE’s commitment to continuous improvement in sustainable event management.

Vignette Collection Partners with World Literacy Foundation to Combat Illiteracy

March 6, 2025—Vignette Collection, IHG Hotels & Resorts‘ fast-growing luxury and lifestyle brand, has announced a global partnership with the World Literacy Foundation to support the mission of eradicating illiteracy by 2040. Through this initiative, Vignette Collection properties will host pop-up libraries and literacy programs in their local communities, aligning with the brand’s ‘A Means for Good’ commitment to responsible travel.

The initiative comes as travelers increasingly prioritize socially responsible brands, with 82% of consumers estimated to select hotels based on their business practices.

“Our aim is to support those in the communities of our hotels to access vital education to broaden their horizons and reach their full potential,” said Tom Rowntree, vice president of luxury & lifestyle brands at IHG Hotels & Resorts.

The partnership will fund pop-up libraries launching later this year in Kuwait City, Lisbon and Brisbane, while literacy programs will extend to a school in Liverpool and a hospital in Washington, D.C. Additional funding will support education efforts in conflict-impacted areas of Colombia.

World Literacy Foundation CEO and Founder Andy Kay emphasized the impact of the collaboration, telling the press, “With the platform provided by Vignette Collection’s growing family of hotels, we will reach many more communities who need them most in our pursuit to end illiteracy by 2040.”

Georgia Tourism Industry Presents $5 Billion Tax Revenue Check to Governor Kemp

March 6, 2025—Georgia’s tourism industry celebrated its $5 billion contribution to state and local tax revenue during Tourism Day at the Capitol on March 5. Georgia Association of Convention & Visitors Bureaus (GACVB), alongside tourism professionals, presented Governor Brian Kemp with a ceremonial check, highlighting the industry’s role in Georgia’s economy.

“Tourism plays a vital role in Georgia’s economy, providing thousands of jobs, boosting local businesses and contributing billions in revenue,” said Amanda Dyson Thornton, executive director of GACVB.

With over 400,000 tourism and hospitality-related jobs, Georgia’s tourism sector grew 5% year over year. Visitor spending reached $40 billion annually, an 8% increase from 2022 to 2023, ranking Georgia as the fifth most-visited state for domestic travel in the U.S.

The event, marking the return of Tourism Day at the Capitol after a five-year hiatus, was supported by key sponsors, including Georgia’s Blue Ridge Fannin County Chamber & CVB, Visit Savannah, Pick Ellijay, Cartersville Bartow County Tourism and the Atlanta Convention & Visitors Bureau.

Sandy Springs Becomes First City in Georgia to Be ‘Destination Verified’

March 6, 2025—Visit Sandy Springs has been recognized as the first location in Georgia to achieve “Destination Verified” status with Wheel the World.

This designation by the global accessibility platform highlights Sandy Springs as a welcoming place for accessible tourism for those with disabilities. To achieve this status, Wheel the World spent the past year assessing dozens of businesses, attractions and hotels in the city, which can be found on Wheel the World’s platform for visitors to identify when searching for accessible businesses.

“There’s a growing awareness in the travel industry to be more inclusive; it’s no longer a trend but an expectation that destinations provide experiences that welcome all types of travelers,” says Adam Berrios, executive director of Visit Sandy Springs. “We are thrilled to be a leader in the State, recognizing the importance of this issue for the more than 1.3 billion people worldwide who live with some kind of disability.”

Guadalajara to be Host Destination of First ITB Americas

March 5, 2025—Guadalajara in Jalisco, Mexico, will be the host destination of the first ITB Americas Nov. 10-12, 2026, joining the Internationale Tourismus-Borse’s (ITB) Berlin event.

This new event will take place at Expo Guadalajara and is schedule to see players in the tourism industry from North America, Central America, South America and the Caribbean. The announcement was made at ITB Berlin, where Michelle Fridman Hirsch, the new tourism secretary of Jalisco, and Gustavo Staufert, director of Guadalajara Convention and Visitors Bureau, were in attendance.

Registration Now Open for DI 2025 Annual Convention

March 5, 2025—Destinations International (DI) has announced that registration is now open for its annual event, DI Annual Convention, which takes place July 9-11, in Chicago.

In addition to the convention, which will feature sessions focused on key issues in the industry, opportunities to network and build connections, attendees will also be able to join in on the pre-event workshops, like Destinations International’s Tools Symposium, a half-day event that will provide insight into how to use several of DI’s tools, like the Event Impact Calculator, Symphony Platform and Website Impact Calculator

“Our 2025 Annual Convention will highlight the indispensable role of destination organizations in fostering community engagement, sustainability and responsible tourism,” said Don Welsh, president and CEO of DI. “As the industry continues to adapt to new challenges and opportunities, we look forward to welcoming professionals to Chicago from around the world for an event filled with impactful learning, networking and strategies for innovation, workforce development and destination stewardship. We extend our gratitude to Choose Chicago and the entire local team for their partnership in making this a must-attend experience.”

Impact XM Acquires UK’s Touch Associates

March 4, 2025—Global experiential marketing agency Impact XM has acquired Touch Associates, a U.K.-based brand experience agency. With the two companies combined, clients will have an expanded source of services to create immersive experiences.

“This partnership is an incredible opportunity to bring together two companies that share a passion for designing experiences that truly connect with audiences,” said David Bottrill, managing director of Touch. “The combination of Touch’s strategic event expertise and Impact XM’s experiential marketing capabilities will allow us to deliver richer, more engaging, and more impactful brand experiences for our clients.”

NYU SPS Jonathan M. Tisch Center for Hospitality and Marriott Foundation Create Workforce Apprenticeship Fund

March 3, 2025—NYU School of Professional Studies (NYU SPS) and The J. Willard and Alice S. Marriott Foundation (JWASM) have established The J. Willard and Alice S. Marriott Foundation Workforce Apprenticeship Fund.

The $5 million fund will allow the NYU SPS Jonathan M. Tisch Center for Hospitality create a program to prepare NYU SPS associate degree students for hospitality careers. Upon completion of their associate degree, they will have the option to continue their studies toward an NYU SPS bachelor’s degree.

“Our Workforce Apprentice Program will provide students significant hands-on professional experience and networking opportunities while earning academic credits toward an associate degree at NYU SPS,” said Nicolas Graf, Jonathan M. Tisch Chaired professor and associate dean of NYU SPS Tisch Center for Hospitality. “We are thankful for the Marriott Foundation’s generous donation to help reduce barriers to entry and build a robust pipeline of skilled hospitality professionals through engaging applied learning opportunities, professional mentoring, lower tuition costs, and seamless links to earn degrees.”

Along with The JWASM Foundation, AHEAD, AHLA Foundation and additional hospitality firms will work with NYU to develop the program curriculum and create apprenticeship positions for employment in the hospitality and tourism industry.

DMC Network Partners Earn 11 Honors at 2025 ADMEI Awards

Feb. 27, 2025—DMC Network partners earned 11 accolades at this year’s ADMEI Awards Gala in Arlington, Texas. From Best Destination Marketing to Best Use of Technology, DMC Network’s partners were celebrated for upholding high industry standards.

“We continue to raise the bar higher for ourselves each and every year, which is incredible to see,” said DMC Network Managing Director Aoife Delaney. “I am so proud of our winning DMC teams. They’re shining examples of how all of our DMC partners stand out as best-in-class in the range of services and specialties planners rely on DMCs to deliver. It’s an incredibly special network to be part of.”

The DMC Network partners that earned 2025 ADMEI Achievement Awards include:

• Best Destination Marketing: Island Destination Services
• Best DEIA Initiative: Destination Philly A.C.
• Best Event—$500,000-1 million: Australia Conferences & Incentives
• Best Event—Over $1 million: Imprint Events Florida
• Best Incentive Program: Terramar Panama
• Best Overall Program: Terramar Panama
• Best Logistics: Imprint Events Colorado
• Best Six-Week Challenge Event: Mosaix Group
• Best Use of Technology: Imprint Events Florida

Exhibitions Industry Collective Launches Workforce Development

Feb. 27, 2025—Exhibitions Industry Collective has introduced a nationwide workforce development initiative to introduce students and young professionals to careers in the events world. The program is designed to fill the workforce gap by partnering with schools, universities and educational institutions.

Young professionals entering the Exhibition Industry Collective’s initiative should expect:

• Educational presentations: Professionals from the industry will visit schools and universities to provide insights into careers in exhibitions and events.
• Resource toolkit: Participants will receive a complete toolkit that includes a PowerPoint presentation, speaking notes, email communications, speaker training and FAQs, and key messaging points to ensure a consistent message.
• Social media engagement: Attendees and presenters are encouraged to share their experiences by using designated hashtags and tagging the participating industry associations.
• Impact tracking: A reporting system will evaluate outreach success by collecting data on the number of students reached and their level of interest in industry careers.

Brand Revolution Grand Opening in Cedar Park, Texas

Feb. 21, 2025—Brand Revolution, a global marketing agency, recently celebrated the grand opening of their new offices in Cedar Park Texas on February 19.

The celebration included a cocktail hour, red-carpet arrival, ribbon-cutting ceremony, lantern tour, scavenger hunt and catering from the local Peached Tortilla.

“The opening of our Cedar Park office is a landmark moment for Brand Revolution. This new space represents our commitment to growth, innovation, and collaboration. It’s not just about expanding our physical presence but about creating an environment that inspires creativity and connection—both with our team and the clients we serve,” says Alisa Haynes, CEO of Brand Revolution.

The Cedar Park office includes modern workspaces, a state-of-the-art studio, a podcasting studio and a production suite, furthering  Brand Revolution’s strengths in strategy,  video production, event execution and more!

The expansion expands Brand Revolution’s values of  inclusivity, sustainability, and community engagement while strengthening its presence in the Cedar Park area.

Rio Las Vegas Joins Hyatt Convention Alliance

Feb. 20, 2025—Rio Las Vegas, a Destination by Hyatt Hotel, announced today that it has joined the Hyatt Convention Alliance (HCA) for the Las Vegas Market. The Hyatt Convention Alliance, a collection of premier Hyatt-branded hotels in key markets across the United States that offer exemplary service for events, now includes 11 properties. Rio Las Vegas’s addition to the HCA follows its completion of phase one of a $340 million property-wide renovation.

The hotel joined the Destination by Hyatt brand in 2024, and now, as part of the HCA, it brings the alliance a significant boost in meeting and event options—with its 2,520 rooms and 220,000 sq. ft. of meeting and event space, it expands the range in size of HCA properties, previously between 1,003 to to 2,032 guest rooms. Rio Las Vegas’s extensive facilities and renowned hospitality bring more options for groups of all sizes and with varying event needs to the HCA.

Jacqueline Kennedy, Director of Business Development, Hyatt Convention Alliance, said in a press release, “The addition of Rio Las Vegas to Hyatt Convention Alliance offers an outstanding option in the high-demand Las Vegas market, which invites our customers to experience a new destination and hotel with unique offerings when rotating their meetings to the West Coast.”

Other HCA hotels include Grand Hyatt San Diego, Grand Hyatt San Antonio, Hyatt Regency Atlanta, Hyatt Regency Chicago, Hyatt Regency Dallas, Hyatt Regency Denver, Hyatt Regency New Orleans, Hyatt Regency Orlando, Hyatt Regency O’Hare Chicago and Hyatt Regency Seattle.

Opus Agency Expands Global Reach with Acquisition

Feb. 19, 2025—Opus Agency, a global leader in events, has announced that it has acquired The Company We Keep (The CWK), a premier Asia-Pacific-based experiential marketing agency.

“The alignment between Opus Agency and The CWK is remarkable—from our shared clients like Salesforce to our creative capabilities and our cultural ethos. This partnership opens up new opportunities for our team, our clients, and our future, as we continue to lead in the APAC region while contributing to Opus Agency’s global success,” says Nigel Ruffle, CEO of The CWK.

The CWK holds offices in Australia, Singapore and New Zealand, offering localized expertise in brand experiences that allow Opus Agency to provide assistance on a global scale. This partnership allows both brands to create deeper connection across the world.

Jamaica Hosts Third Global Tourism Resilience Conference

Feb. 18, 2025—From February 17-19, 2025, thought leaders, industry experts and stakeholders from all over the world—countries including Kenya, Spain, Greece, Canada, Barbados, the United States of America and more—gather in Jamaica, at Princess Grand in Negril, for the third Global Tourism Resilience Conference. These representatives come together to explore innovative strategies to enhance tourism resilience and sustainability on a global scale, with key focus areas in disaster recovery, climate change adaptation and the industry’s developing digital transformation.

Professor Lloyd Waller, executive director of the Global Tourism Resilience and Crisis Management Centre, said in a press release, “We are pleased to see the growing interest and participation from countries worldwide. This conference is more than just a gathering; it is a catalyst for action and collaboration, driving resilience and sustainable growth in global tourism.”

Between keynote speeches, panel discussions and workshops to empower participants to navigate challenges and leverage opportunities in the tourism sector, the conference is positioned to foster international partnerships and knowledge exchange, which will be the building blocks for impactful solutions to the tourism industry’s present challenges.

Jamaica’s Minister of Tourism, the Honorable Edmund Bartlett, says, “Jamaica is ready to welcome strong delegation from all of these countries…This is a show of confidence in the destination as a thought leader in resilience and highlights the level of global collaboration to future proof tourism.”

San Diego Tourism Authority Appoints New President and CEO

Feb. 13, 2025—The San Diego Tourism Authority announced today its board has selected Daniel Kuperschmid as its new president and CEO. Kuperschmid most recently served as vice president global asset management at Hyatt Hotels Corp., managing a global portfolio of 42 hotels. He has served with Hyatt for 30 years, having began his career as a sales manager at Hyatt New Orleans before advancing through sales and marketing roles across multiple U.S. markets within Hyatt. He went on to serve as general manager at Hyatt properties across Arizona, New Mexico and California, and from 2018 to 2024, served as area vice president and general manager with Manchester Grand Hyatt San Diego, where he oversaw eight hotels in the Southern California market, including the Andaz San Diego and Hyatt Regency properties in Mission Bay and La Jolla. In his time with Hyatt, he developed a reputation for driving significant revenue growth and group sales production. He has been a champion of DEI initiatives and has overseen numerous major property renovations.

In his time in San Diego, he has been an active member of the community and the city’s travel industry. He has served on SDTA’s Board of Directors, and was Board Chair from 2019 to 2023. In this time, he played a central role in selecting Julie Coker as SDTA’s president and CEO, which she served as from 2020 to 2024. He has also served on the advisory committee for the Say Yes to a Better San Diego campaign, which supports the San Diego Convention Center‘s expansion, and has sat on the board of directors for the San Diego Marketing District from 2023 to 2024. Kuperschmid was instrumental in guiding the city’s tourism community through the pandemic and the following recovery period, alongside Coker and the SDTA Board of Directors.

Now, as he steps in as president and CEO of SDTA, the San Diego tourism community is reaching record levels, with 32 million visitors who contributed a record $14.6 billion in local direct spending in 2024. Local hotels in San Diego are achieving higher occupancy rates countywide, and San Diego County ranked third among the top 25 U.S. markets for hotel occupancy at 74.3%.

“Tourism is a powerful economic engine that creates jobs and enriches both our visitors and residents,” Kuperschmid said in a press release. “I’m grateful for SDTA’s Board of Directors confidence in me, and I look forward to working with the talented SDTA team to further establish San Diego’s position as a premier global destination.”

He will assume his role March 24, 2025.

New Orleans Announces UNESCO Application

Feb. 12, 2025—New Orleans & Company and the City of New Orleans announced that they will submit an application to join the UNESCO Creative Cities Network (UCCN). The application is for the category of ‘Creative City’ of Music.

“Not only is music the key to the soul for many of us who live here, the creative industries surrounding music employ thousands of local artists, craftspeople, and support personnel, contributing significantly to the New Orleans economy,” says New Orleans Mayor LaToya Cantrell. “Being selected to join the UNESCO Creative Cities Network will help us further amplify the positive social and economic impacts of New Orleans’ music industry.”

UNESCO’s (the United Nations Educational, Scientific and Cultural Organization) mission is to promote international cooperation and knowledge sharing to foster peace and sustainable development.

ASAE Announces 135 Professionals Earned CAE Credential

Feb. 12, 2025—ASAE has announced that 135 association executives have earned their Certified Association Executive (CAE) credential from the CAE Commission of ASAE. The group joins more than 4,500 leaders around the world in the executive cohort.

“Congratulations to the newest class of CAEs! This milestone is a testament to your dedication, expertise, and commitment to advancing the profession. By earning the CAE credential, you join a community of leaders who are driving meaningful impact in associations and the industries they support.”, says TJ Coté, MBA, CAE, Chair of the CAE Commission and President and CEO of NextGen Association Management.

For more information about CAE, click here.

Grand Hyatt Kauai Hosts 8th Annual Bum Run for Cancer Awareness

Feb. 12, 2025—Grand Hyatt Kauai Resort & Spa has announced the 8th Annual Bum Run. A 2.5 mile fun run/walk in partnership with the American Cancer Society’s Relay for Life Kauai.

The event, which takes place on March 1st, aims to raise awareness for colon cancer prevention and early detection in recognition of Colon Cancer Awareness Month.

“As this year marks the 11th anniversary of my colon cancer diagnosis, the Bum Run is a reminder of hope, resilience, and importance of community,” says Diann Hartman, director of marketing communications at Grand Hyatt Kauai Resort & Spa. “When I was diagnosed with stage 4 colon cancer, I was living an active lifestyle, ate very healthy and had no symptoms. My journey underscores the reality that this disease can impact anyone, but can be treated and even curable when caught early, which is why awareness is so important. Through events like these, we not only raise awareness but also inspire action to find a cure and honor those we’ve lost to this brutal disease. I’m deeply honored to stand with our team, guests, and community to continue this important mission.”

Particpants can register at Active.com.

Hyatt Agrees to Buy Playa Hotels

Feb. 11, 2025—Hyatt Hotels Corporation has announced the company’s plan to acquire Playa Hotels & Resorts for $2.6 billion.

“Hyatt has firmly established itself as a leader in the all-inclusive space, a journey that began in 2013 through an investment in Playa Hotels & Resorts that launched the Hyatt Ziva and Hyatt Zilara brands,” said Mark Hoplamazian, Hyatt’s president and CEO. “We have respected and benefitted from Playa’s operating expertise and outstanding guest experience delivery for years through their ownership and management of eight of our Hyatt Ziva and Hyatt Zilara hotels. This pending transaction allows us to broaden our portfolio while providing more value to all of our stakeholders through an expanded management platform for all-inclusive resorts.”

This pending acquisition, set to close later this year, follows Hyatt’s purchase of Apple Leisure Group in 2021 and the completion of a 50-50 joint venture with Grupo Pinero in 2024, which added Bahia Principe Hotels & Resorts to Hyatt’s Inclusive Collection, extending its reach throughout Latin America, the Caribbean and Europe

Visit Milwaukee Launches Immersive Tour of Baird Center

Feb. 10, 2025—Visit Milwaukee recently unveiled a drone video of its expanded and modernized Baird Center using drone technology.

The video, produced in partnership with Madden Media, takes viewers through a journey through Baird Center’s spaces and amenities. This video will be used by Visit Milwaukee and Baird Center to promote the convention center.

“This drone video represents Milwaukee’s innovative spirit and our commitment to results-driven creative approaches in destination marketing,” said Josh Albrecht, chief marketing officer of Visit Milwaukee. “It’s a tool that will not only captivate but also provide valuable insight to planners considering Baird Center for their events.”

Visit Baltimore CEO Unveils Transition Plan

Feb. 6, 2025—Al Hutchinson, president and CEO of Visit Baltimore, has announced that he will not renew his contract, which expires on June 30, 2025.

A transition committee, led by Baltimore Convention & Tourism Board Chair Charles “Chuck” Tildon, III, will oversee the search for his successor. Hutchinson will remain in a consulting role until a new leader is appointed.

“Serving as President & CEO of Visit Baltimore has been the opportunity of a lifetime,” says Hutchinson. “It has been the most challenging yet fulfilling job I’ve ever had. After careful consideration, I’ve decided to step back from full-time executive leadership to focus on personal interests and new opportunities once my contract concludes. Baltimore’s potential as a premier destination continues to grow, and the strong foundation we’ve built ensures the city’s tourism industry will thrive for years to come.”

Under Hutchinson’s leadership, Baltimore’s tourism and hospitality industry has achieved significant milestones, including a record-breaking 27.5 million visitors in 2023.

BCD Meetings and Events Announces Supplier Award Winners

Feb. 6, 2025—BCD Meetings & Events have announced their 2025 Supplier Award Winners.

The winners of the year’s Supplier Program Recognition Awards celebrate the organizations that have focused on collaboration, innovation, and customer service.

“These awards are well deserved and reflective of the impressive efforts we’ve seen from our supplier network this past year,“ said Christine Erickson, Senior Vice President of global supplier relations & partner network. “We are pleased to once again acknowledge our top partnerships as we grow alongside one another to elevate and deliver the highest quality customer service. Today, we take a moment to embrace their incredible successes, and tomorrow we work together to continue leading the industry forward.”

Hilton: Partner of the Year – Strategic Partnership

Recognized for their exemplary strategic partnership, demonstrating a strong commitment to mutual success

360Destination Group: DMC Partner of the Year – Service Excellence

Recognized for their outstanding partnership and commitment to service excellence

Visit Orlando: Partner of the Year – Service Excellence

Honored for their exceptional contributions as a new supplier, showcasing a dedication to service excellence

Plannernet: Partner of the Year – Service Excellence for Innovation

 Celebrated for their innovative approaches that have significantly improved service delivery

Radisson: Partner of the Year – Service Excellence

 Acknowledged for their unwavering commitment to service excellence across all operations

Congratulations  to all the winners!

Destination Professional Day Launching on February 19th, 2025

Feb. 5, 2025—On February 19, 1896, the city of Detriot became the home of the modern destination promotion industry following the formation of the Detriot Convention and Businessman’s League.

The creation would be the starting framework for the creation of a global network of over 10,000 destination organizations, conventions and visitors bureaus (CVBs) as well as destination marketing organizations (DMOs).

To recognize the impact of this day on the whole of the meetings industry, Destinations International announced the launch of Destinations Professionals Day on February 19th, 2025.

The annually observed celebration aims to celebrate destination professionals, encourage economic  growth and shape the travel industry.

Visit Atlantic City and DO AC Unite

Feb. 5, 2025—Combining meetings and leisure marketing and communications into a single destination brand, Visit Atlantic City has announced its integration with DO AC under the unified Visit Atlantic City name.

Gary Musich, president and CEO of Visit Atlantic City, said, “The move allows us to speak as a stronger, united voice, streamlining our efforts in amplifying Atlantic City’s appeal as a premier destination for leisure and business travelers. It also enables us to deliver a greater economic impact for our community.”

The VisitAtlanticCity.com site now features a booking engine, bringing leisure and meetings marketing for all audiences.

At its annual meeting, Visit Atlantic City also debuted new spring/summer marketing campaigns and a destination video highlighting “Where Celebrations Live On” and “Create Memory Making Moments” based on testing research.

ASAE Research Foundation Announces New AMC Leaders Scholarship

The ASAE Research Foundation has introduced the AMC Leaders Scholarship, a new initiative aimed at supporting association professionals working within association management companies (AMCs).

Made possible by a generous donation from Lynda Bouchard Patterson, FASAE, CAE, founder and CEO of AMPED Association Management, the scholarship seeks to strengthen AMC leadership and expand awareness of AMCs as a vital career path in the association industry.

Each year, three AMC professionals will receive $3,000 in funding to attend ASAE in-person events, covering registration, travel and related expenses. Scholarship recipients will also gain exclusive networking opportunities, educational experiences and one-on-one coaching sessions, with complimentary ASAE membership for those not yet enrolled.

“I started this scholarship because I believe in the power of strong leadership within AMCs,” said Patterson. “This initiative will help develop leaders who enhance the connection between AMCs and associations, driving greater impact across industries.”

The ASAE Research Foundation extended special thanks to the founding corporate donors who helped make this initiative possible. For more details on the AMC Leaders Scholarship, visit ASAE’s website.

Walt Disney World Resort Debuts Reimagined Disney Creative Studio

Feb. 3, 2025—Walt Disney World Resort announces the newly reimagined Disney Creative Studio, which will serve as an epicenter for resources available to meeting professionals under one roof. From discovering engaging entertainment and content options to décor, florals, catering and more, planners have access to a vast array of planning tools. Disney Meetings & Events also introduces new team-building experiences and a range of new program openers to meet the increased desire for engaging and impactful moments in meetings and events.

Planners can learn more in the YouTube video announcing the debut, and by visiting DisneyMeetingsandEvents.com.

Smart Meetings says: As planners recognize the increased desire among attendees for impactful, memorable moments at meetings and events, more and more organizations are debuting programs like this, reflecting the growing recognition of this trend throughout the intersecting industries of MICE, hospitality and tourism. As planners see increased opportunities and programs designed to help them, the busy process of planning becomes more accessible, and helps planners to bring these high-demand, outstanding experiences to life.

Ernest N. Morial New Orleans and Omni Hotels to Develop Headquarters Hotel

Jan. 31, 2025—Ernest N. Morial New Orleans Exhibition Hall Authority approved a headquarters hotel development agreement with Omni Hotels & Resorts to develop a 1,000-room property.

When completed in 2029, Omni New Orleans will be located across the street from New Orleans Ernest N. Morial Convention Center.

“Today marks a significant milestone for New Orleans and Louisiana. Omni’s investment demonstrates the confidence national businesses have in New Orleans and our state and reinforces that we are open and ready for new opportunities,” said Louisiana Governor Jeff Landry.

“This hotel will draw new meetings, conventions and business travelers to the region, benefiting hospitality-related businesses and creating more jobs for residents. It’s a gamechanger for the tourism industry that powers New Orleans, and I look forward to seeing Omni New Orleans become a landmark for hospitality and a symbol of growth in Louisiana.”

This will be Omni’s second hotel in New Orleans, joining Omni Royal Orleans, whose building was acquired by Omni in 2021, after being operated by the brand for decades.

Tulsa and Oak View Group Partner with Arvest Bank to Rename Convention Center

Jan. 31, 2025—Effective March 1, Arvest Bank will have the naming rights of Cox Business Convention Center in Tulsa, Oklahoma.

The city of Tulsa and Oak View Group have entered a 10-year partnership with the bank, approved by Tulsa Public Facilities Authority Jan. 30. The venue, managed by Oak View Group, will become Arvest Convention Center.

“This partnership with Arvest Bank is an exciting milestone for the City of Tulsa and our convention center,” said Tulsa Mayor Monroe Nichols. “With Oak View Group’s management of the facility and Arvest’s deep commitment to our community, we are confident that this collaboration will help us take the convention center to new heights. We look forward to seeing the positive impact this partnership will have on Tulsa, driving growth, and enhancing the experience for residents and visitors alike.”

In November, Arvest announced an agreement for the naming rights of the former Bank of America Center tower in downtown Tulsa, to be named Arvest Tower. Additionally, plans are underway for a 650-room convention center headquarters hotel .

RingCentral Unveils Streaming Studio

Jan. 30, 2025—RingCentral has unveiled Studio, a cutting-edge streaming platform build to deliver a seamless event production experience.

Studio includes:

Unified Speaker Interface – Access the event and production studio from a single, intuitive screen.

Real-Time Streaming – Deliver live sessions with zero stream delay, ensuring a seamless experience.

Effortless Event Control – Pre-uploaded content (videos, music, images), backstage chat, multi-select speaker/content controls, and universal slide management.

Branded, High-Quality Streams – Advanced branding options and dynamic speaker layouts for a polished, professional presentation.

Maximized Audience Engagement – Speakers are able to interact directly in attendee chat, highlight Q&A, leverage AI-driven categorization, run polls and showcase reactions.

AHLA Foundation Raises Over $1 Million at Annual Gala, Matches Donations for LA Wildfire Assistance

American Hotel & Lodging Association (AHLA) Foundation raised over $1 million at its annual gala, hosted at the Beverly Hilton on Jan. 27. This year’s event included a $10,000 donation to the Red Cross and LA Fire Department Foundation to support disaster relief efforts in Los Angeles, and AHLA will match up to $25,000 of donations by its members.

The gala, known as Night of a Thousand Stars, celebrates outstanding achievements across the industry with five awards aimed at the following categories: hospitality professionals under 30 years old, hospitality student excellence, women creating paths for other women in the industry to succeed and the lodging employee of the year.

“One of the things I’ve always loved about this industry is the way it loves its people. Night of a Thousand Stars is an opportunity for our industry to celebrate the incredible people who make hospitality all it is,” said Rosanna Maietta, president and CEO of AHLA. “Their stories are so powerful. They are the heart of our industry and the reason the work the AHLA Foundation does is so important to advancing the careers of so many.”

Over 400 industry leaders attended the event, with proceeds supporting workforce development initiatives for hotel industry employees.

AHLA’s 2025 Stars of the Industry winners

North Star: Lodging Employee of the Year Award

Melvin De La Cruz, assistant to director of HR, The Park Vista, a DoubleTree by Hilton

AHLA Foundation ForWard: Paving the Way Award

Whitney Bergmann, General Manager, Best Western Plus Grant Creek Inn

Stevan Porter Emerging Hospitality Leader of the Year Award

Nicole Harker, Front Office Manager, Amara Resort & Spa

AHLA Foundation Scholar of the Year Award

Devin Grady, Student, Anne Arundel Community College and Accountant, Gaithersburg Marriott Washingtonian Center

IACC Launches Survey for Meeting Profs

IACC (formerly the International Association of Conference Centers) has launched its 2025 survey for meeting profs. The organization, which is the only that represents smaller meetings and conference-focused venues, has partnered with MPI (Meeting Professionals International) as well as several other industry-leading companies in order to gather original research on venue meeting and conference spaces today, as well as future projections on the sector.

The survey, which takes a few minutes to complete, will provide details on challenges faced by buyers and attendees. The first 100 participants will receive a $10 Starbucks gift card, or $10 will be donated to UNICEF, as appreciation for contributing to the research.

CROW Practice Hosts Roundtable Discussions on Event Wellness

Jan. 27, 2025—CROW Practice (Coordinated Response on Wellness Practice), which designs wellness programs to meet the needs of corporate professionals across the U.S., launches informal roundtable discussions for participants to explore the challenges and opportunities of incorporating wellness into events and help them learn how to create more meaningful wellness experiences for attendees through a format that allows open dialogue, collaboration and resource-sharing.

These sessions allow event professionals to connect and share insights, as well as to learn about wellness trends that are shaping the industry. At the center of these roundtables is CROW Practice’s wellness survey, which collects data directly from planners to assess key insights, common challenges and the opportunities that arise from impactful wellness experiences. The results will be shared with industry leaders, enabling the entire industry community to learn from them. All participants will have access to the wellness survey and can contribute their own insights, as well as access the data once it has been analyzed.

As an extension of these roundtables, CROW Practice recognizes the stress that many planners face, and offers free stress management resources for planners.

The roundtable discussions will be held on Wednesday, February 12, and Thursday, February 27, from 12:00 p.m. to 1:00 p.m. EST. Planners can RSVP here to register and receive a direct Zoom meeting invitation with further details.

Arlington CVB Named “Most Exciting Meeting Destination Change” Winner for the Second Time

Jan. 27, 2025—The Arlington Convention and Visitors Bureau has been named as the winner of the 2025 Most Exciting Meeting Destination Change Award, and will be presented with the award during the morning general session and breakfast of Southwest Showcase 2025 on Wednesday, January 29.

This award honors cities, bureaus, organizations or projects that have made transformative impacts on a destination, particularly when those impacts are of interest to the events industry. ACVB’s significant accomplishments include the opening of hte National Medal of Honor Museum, a new, expanded home for the Arlington Museum of Art, the brand new Arlington Convention Center and the new 888-room Loews Arlington Hotel.

ACVB received this award in 2021 as well, for the development and promotion of Texas Live! and Live! by Loews, which transformed the city’s entertainment district into an increasingly vibrant and attractive hub for events, entertainment and hospitality. Receiving the award once again makes ACVB the only CVB to receive the award twice, which marks its significant investment in the meetings and events industry.

“This recognition is a testament to the hard work, creativity, and vision that Arlington has invested in developing a dynamic, world-class destination for meetings and conventions,” said Chad Enloe, SVP Sales for the ACVB. “The transformation of our Entertainment District, the expansion of top-tier venues, and the ongoing investments in our community’s infrastructure are all part of our commitment to providing exceptional experiences for meeting planners and their attendees. We are thrilled to once again be recognized for our efforts.”

Westgate Las Vegas and The Boring Company Open New Las Vegas Loop Station

Jan. 22, 2025—The Boring Company has officially opened the Vegas Loop’s Westgate Station.

Located at Westgate Las Vegas Resort & Casino’s porte-cochere, this Vegas Loop station connects to Las Vegas Convention Center and Resorts World Las Vegas. As the Loop expands, it will include connections to Harry Reid International Airport (LAS), Allegiant Stadium and the Las Vegas Strip.

“The addition of the Vegas Loop at Westgate demonstrates our commitment to innovation and convenience,” said Cami Christensen, president and general manager of Westgate Las Vegas Resort & Casino. “We’re thrilled to partner with LVCVA and The Boring Company to provide this cutting-edge transportation option for our guests and the Las Vegas community. Additionally, with both the Monorail and the Vegas Loop, Westgate is the most connected resort in Las Vegas.”

Los Cabos Tourism Board Launches New Digital Ecosystem

Jan. 21, 2025—The Los Cabos Tourism Board has announced the launch of its brand new digital ecosystem, the first of its kind in Mexico. The platform sets a new standard in digital destination marketing, leveraging cutting-edge technology to create an exclusive, accessible and personalized experience for users. It offers a comprehensive list of digital tools, centered around three pillars of innovation: inclusion through accessibility, innovative digital experiences and immersive visual storytelling.

Firstly, inclusion through accessibility ensures users of all abilities find the content accessible with features such as adjustable color contrast, text resizing and font adjustments, through a partnership with AudioEye to meet WCAG standards.

The second pillar, innovative digital experiences, incorporates AI-powered recommendations like interactive flight maps, itinerary planning and immersive 360-degree tours, allowing users to virtually explore activities before booking them; it also meets the needs of diverse traveler interests, allowing users to curate their immersive explorations in dedicated sections on rural tourism, wellness, sustainability, gastronomy and more.

The third and final pillar is immersive visual storytelling, which offers curated content, including articles, videos and user-generated content to capture the authentic energy of Los Cabos with vibrant imagery created by acclaimed photographer Ben Horton, while the AI-powered recommendation engine suggests personalized activities and experiences based on the user’s interests.

“We are thrilled to unveil this groundbreaking new digital ecosystem,” said Rodrigo Esponda, Managing Director of Los Cabos Tourism Board. “This platform underscores Los Cabos’ commitment to innovation and our dedication to providing exceptional, accessible travel experiences for all travelers. We believe this transformative digital tool will inspire even more travelers to discover the unique places and experiences available in Los Cabos.” 

Entire Productions Launches New Division for Northern CA Destination Management

Jan. 21, 2024—Leading experiential corporate event and entertainment production agency Entire Productions has announced the addition of its Entire Destination Management division, which will offer services throughout Northern California, including the Monterey Peninsula and wine country’s Napa and Sonoma. Options include direct access to a full-service entertainment production division, flexible pricing models and proprietary strategy development tools.

“At Entire Destination Management, we blend unparalleled experience design with a customer-first approach,” says Natasha Miller, CEO of Entire Productions. “Our clients benefit from the industry’s only destination management company (DMC) that integrates a full-service entertainment production division—delivering premium services without the typical markups.”

DI Launches Website Impact Calculator in Partnership with Tourism Economics

Jan. 14, 2025—Destinations International (DI) has partnered with Tourism Economics to launch its Website Impact Calculator (WIC), a tool to measure the economic impact of destination marketing organization (DMO) websites on local economies. The platform will calculate the conversion of website visitors into actual travelers by quantifying website-driven visits, and calculates visitor spending, including in lodging, dining, retail, transportation and entertainment, based on localized economic impact modeling. Tourism Economics provides proprietary data utilizing its Symphony Intelligence Platform, an interactive hub for data sources, that the WIC uses to provide insights. DMOs are then able to use those insights to assess the benefits of their owned media and develop strategies to optimize website content and the methods they use to drive traffic. The WIC joins the Event Impact Calculator (EIC), which measures the economic impact of events on a destination, in use by over 350 destination organizations worldwide.

This new tool enables DMO professionals to see key insights into how digital traffic leads to local spending, job creation and tax revenue in their destinations. Don Welsh, president and CEO of Destinations International, says, “Destination organizations are increasingly relying on digital platforms to promote their destination and attract visitors, but until now there has been limited understanding of how website traffic translates into tangible economic benefit. The Website Impact Calculator empowers destination organizations by providing the data they need to optimize marketing and promotion efforts, demonstrate value, and foster stronger relationships with local stakeholders.” 

W Las Vegas Debuts at Mandalay Bay

Jan. 2, 2025—MGM Resorts International and Marriott International, Inc. officially marked the debut of W Las Vegas, transitioning the iconic 1,117-suite tower on the Mandalay Bay campus into W Hotels brand.

Marriott Bonvoy members can now book stays and earn and redeem points as part of the MGM Collection with Marriott Bonvoy. With the addition of W Las Vegas, MGM Collection with Marriott Bonvoy encompasses 12 destinations on the Las Vegas Strip, including Bellagio, a Luxury Collection Resort & Casino; ARIA Resort & Casino, Autograph Collection; The Cosmopolitan of Las Vegas, Autograph Collection; and Mandalay Bay Resort & Casino, MGM Collection with Marriott Bonvoy.

Rogers Centre Ottawa Partners with LouLou Lounge

Dec. 27, 2024—Rogers Centre Ottawa announced a three-year partnership with LouLou Lounge Furniture Rentals as a preferred supplier for special event decor, furnishings and room design.

As part of the agreement LouLou Lounge will collaborate with the Rogers Centre Ottawa team to provide furniture for the Colonel By North Foyer, located next to the main entrance. This inviting space, visible from the street view, serves as a prime location for delegates to relax between sessions or catch up on emails.

Regenerative Travel Announces Winners of 2024 Travel Impact Awards

Dec. 26, 2024—Regenerative Travel named the winners of the 2024 Regenerative Travel Impact Awards, celebrating exceptional individuals, organizations and initiatives driving transformative change in the travel industry. These awards honor those who exemplify the principles of regeneration by fostering environmental conservation, community empowerment and meaningful experiences. The 2024 winners, selected by a panel of experts, and the People’s Choice Award voted on by the public, represent the pinnacle of innovation and dedication in the field.

Regenerative Hotel of the Year: El Albergue Ollantaytambo, recognized for pioneering regeneration in the Sacred Valley, Peru.

Regenerative Changemaker of the Year: Sarah Dusek, celebrated for her visionary leadership in advancing sustainable hospitality.

Regenerative Agency of the Year: Himalayan Ecotourism, honored for sustainable adventures that empower women and conserve ecosystems.

Regenerative Storyteller of the Year: Pier Nirandara, celebrated for amplifying awe for conservation through underwater storytelling.

Regenerative Experience of the Year: Kumano Adventures, Japan, acknowledged for curating deeply immersive journeys that celebrate Japan’s sacred landscapes while preserving its cultural heritage.

Impact Award for Conservation: Love the Oceans, commended for pioneering marine conservation efforts and empowering local communities in Mozambique.

Impact Award for Food and Agriculture: Ngalung Kalla, celebrated for its innovative approach to sustainable farming and food security in Indonesia.

Community Project of the Year: I am Water, recognized for connecting underserved communities with ocean conservation through education and transformative experiences.

Impact Award for Health and Wellness: Aro Ha Wellness Retreat, honored for integrating regenerative wellness practices into transformative travel experiences in New Zealand.

Regenerative Design of the Year: Few and Far Luvhondo, praised for its groundbreaking architecture that harmonizes luxury with ecological restoration in South Africa.

Impact Award for Climate Innovation: Grupo Ecológico Sierra Gorda, highlighted for its pioneering grassroots solution for carbon offsetting in Mexico.

Impact Award for Education: Time + Tide – The Girls Club, recognized for empowering young women in Zambia through education and tourism-based skills development.

Regenerative Travel Initiative of the Year: Tourism Cares Meaningful Travel Map, celebrated for its innovative platform connecting travelers with impactful experiences worldwide.

The People’s Choice Award: Boardwalk Boutique Hotel Aruba, voted by the public for its inspiring commitment to sustainability and regenerative hospitality in the Caribbean.

New York City Tourism Finishes 2024 with $79 Billion in Economic Impact

Dec. 20, 2024—New York City Tourism + Convention announced its final forecast for the year. The report shows an established total economic pact of $76 billion across the city and state economies, which also includes $51 billion in spending by travelers.

“With nearly 65 million visitors this year—the second highest figure in our city’s history—New York City has once again solidified its position as the premier destination in the nation and one of the top travel spots in the world,” says New York City Mayor Eric Adams. “New York City remains a dynamic hub for tourism, drawing tens of millions of visitors from around the globe and bringing in $79 billion in economic impact. Whether visiting for business or pleasure, the five boroughs have everything you need, from conference halls to theaters to restaurants and hotels—New York City remains the heartbeat of innovation, culture and opportunity. And we’re looking forward to beating our own tourism record next year with a full recovery.”

Heading into 2025, New York City’s tourism is expected to exceed pre-pandemic levels.

Smart Meeting says: Congratulations to New York City Tourism on a stellar 2024. We can’t wait to report on what’s next for the Big Apple!

Destinations International Releases 2025 Strategic Vision

Dec. 19, 2024—Destinations International (DI) announces its 2025 business plan and strategic priorities, reaffirming its commitment to empowering destination leaders and fostering inclusive, sustainable tourism that benefits both communities and visitors, following a meeting of the DI board of directors.

DI’s key accomplishments of 2024 include the addition of 77 new members, expanding the associations membership to 751 organizations across 34 countries and territories. The DI Foundation surpassed its fundraising goal and achieved over $1 million to support industry research and initiatives.

According to UN Tourism, international travel is expected to surpass pre-pandemic levels in 2025. It is anticipated that over five billion travelers will take more than 40 million flights globally.

The DI 2025 business plan responds to these trends, with four key priorities:

• Community: With a focus on promoting the exchange of knowledge and best practices to enable DI members and partners globally to connect and help their communities thrive.
• Professional Development: A commitment to expanding access to industry-leading certification programs like the Certified Destination Management Executive (CDME) and introducing new certificate programs that address workforce development, onboarding and upskilling.
• Advocacy and Research: Continued work to elevate and advance the mission, goals and efforts of destination organizations through a collective voice, and equipping DI members to advocate for their organizations and communities through expanding industry knowledge and access to cutting-edge research and data insights through initiatives like the 2025 Global DestinationNEXT Futures Study and new resident sentiment studies in the U.S. and Canada.
• Destination Tools: Advancing the development of tools and products built on best practices, insights and research to address key challenges, including stewardship and social inclusion, to equip members as they navigate the evolving travel industry.

DI has also scheduled a slate of training and events for 2025:

• Winter CDME Courses, February 1-4, 2025 (Austin, TX, USA) 
• Marketing & Communications Summit, February 4-6, 2025 (Austin, TX, USA) 
• CEO Summit, March 23-25, 2025 (Savannah, GA, USA)   
• Spring CDME Courses, week of April 7 (Washington, D.C. Metro area) 
• Convention Sales & Services Summit, week of April 7 (Washington, D.C. Metro area) 
• Visitor Services Summit, July 9, 2025 (Chicago, IL, USA) 
• Annual Convention, July 9-11, 2025 (Chicago, IL, USA) 
• Summer CDME Courses, July 12-15, 2025 (Chicago, IL, USA) 
• Fall CDME Courses, October 18-21, 2025 (Sacramento, CA, USA) 
• Advocacy Summit, October 21-23, 2025 (Sacramento, CA, USA) 
• Business Operations Summit, October 28-30, 2025 (Jackson, MS, USA) 
• Social Inclusion Summit, October 28-30, 2025 (Jackson, MS, USA) 

Smart Meetings says: As we move into the new year, industry organizations like Destinations International are working hard to elevate access and opportunities for their members. Keep an eye on how the tourism and travel industries evolve in the coming year as professionals in these industries take advantage of developing opportunities, and see how destinations are creating ever-better experiences for meetings and events.

See Monterey Releases AI-Enhanced Website and New Campaign

Dec. 17, 2024—See Monterey has launched a new meetings campaign and a redesigned website that utilizes travel AI.

The new campaign, “Inspiration Meets Here,” is a strategic mix of paid, owned, and earned media designed to interest planners by showing Monterey Country as a one-of-a-kind destination. The campaign also includes media of traditional and non-traditional venues and coastal scenery. The narrative around the campaign focuses on what is available to meeting professionals within Monterey County. 

See Monterey’s partnership with Mindtrip has produced a website that offers an intuitive planning experience that includes customer itinerary creation, tailored venue recommendation, and dynamic visuals and data. 

Smart Meetings says: Planners looking to host their next event in Monterey County have a brand new tool in their toolbox. Head over to SeeMonterey.com and see it for yourself!

AHLA and Cvent Announce Three-year Partnership

Dec. 17, 2024—For the next three years, Cvent will be the registration platform of choice for several American Hotel & Lodging Association’s (AHLA) events.

“Cvent is a longtime global leader in meetings, events, and hospitality technology, and we are thrilled to be working hand-in-hand with them to foster meaningful connections across our industry,” said AHLA Chief Operating Officer and Senior Executive Vice President Kevin Carey. “Cvent will be a vital collaborator as AHLA continues to unite hoteliers, employees, vendors, and other industry partners via our world-class events and conferences.”

Through their partnership, Cvent will be the engine behind AHLA’s event registration, diagramming, attendee management and engagement, its mobile event app, and on-site check-in and badging for numerous AHLA and AHLA Foundation events.

Smart Meetings Says: With streamlined access to Cvent’s registration platform, AHLA’s members can experience better navigation across both platforms.

Federal Trade Commission Announces Bipartisan Rule Banning Junk Ticket, Hotel and Rental Fees

Dec. 17, 2024—Today, the FTC announced the Junk Fees Rule, banning tactics used by companies to hide total prices by burying junk fees until final purchase. The FTC asserts that these practices harm consumers and discredit businesses.

“People deserve to know up-front what they’re being asked to pay—without worrying that they’ll later be saddled with mysterious fees that they haven’t budgeted for and can’t avoid,” said FTC Chair Lina M. Khan. “The FTC’s rule will put an end to junk fees around live event tickets, hotels and vacation rentals, saving Americans billions of dollars and millions of hours in wasted time. I urge enforcers to continue cracking down on these unlawful fees and encourage state and federal policymakers to build on this success with legislation that bans unfair and deceptive junk fees across the economy.”

The ruling will hold companies accountable by ensuring that pricing information is presented in a timely, transparent and truthful way—the opposite of what many consumers of live-event ticketing or vacation rentals experience when the subtotal of a purchase balloons with junk fees. After the FTC received over 12,000 comments in 2022 on how these questionable practices have affected personal spending and competition, it first announced a proposed rule in October 2023 in response. An additional 60,000 comments flooded in, which were considered when developing the final rule, announced today.

Among the new requirements for businesses are including an all-in total price when advertising products or services, displaying the total price more prominently than other pricing information and disclosing the nature, purpose, identity and amount of additional fees before consumers consent to payment.

Virsitour Re-launches Event Technology Platform

Dec. 13, 2024—Virsitour has announced the re-launch of its website and platform today at 1 p.m. CST.

Virsitour, created to address the lack of in-person site visits during the pandemic, is a digital platform used for virtual site tours and videos of venues and services, as well as an RFP management system and lead generation tools.

“The pandemic reshaped how we source and plan events,” said Debbie Garcia, CMP, CEO and founder of virsitour. “We built this platform to give planners and suppliers smarter, more flexible tools to connect and create extraordinary events.”

Smart Meetings Says: Through its virtual site tours, virsitour saves meeting planners time and money and, since it features an RFP system and lead generation tools, makes the connection to venue suppliers that much more seamless

CEO and President of Visit Florida Announces Retirement

Dec. 10, 2024—Dana Young, president and CEO of Visit Florida, announced her retirement following six years of service to the state’s tourism marketing organization.

Under Young, tourism in Florida reached 140.6 million visitors in 2023, resulting in a $127.7 billion economic impact.

“Dana Young’s leadership at Visit Florida has been transformative, ensuring Florida remains the top destination for travelers. Her tireless dedication has created record-breaking and lasting success for Florida’s economy and tourism industry. We are grateful for her years of service and wish her the best in her retirement,” said J. Alex Kelly, Florida’s secretary of commerce.

Young also shared her thoughts on her time at Visit Florida, “I am so grateful to Governor DeSantis for the opportunity to lead Visit Florida for the past six years. I am very proud of the work we have done (and will continue to do) at Visit Florida, maximizing return on investment for Florida taxpayers. This has truly been the best job I have ever had, and I will miss my amazing team!”

Young will remain in her role until a new President and CEO is named.

Smart Meeting Says: Congratulations on your retirement, Dana Young! We wish you all the best. We are also excited for what is coming up next for Visit Florida!

Former Visit Atlantic City’s Vice President of Sales Passes Away

Dec. 10, 2024—Visit Atlantic City has released a statement regarding the death of Sandi Harvey, who previously served as the organization’s vice president of sales. Harvey’s Facebook page is filled with acknowledgments of the positive impact she had on her expansive network of friends, family and colleagues. Harry Hurley, WPG Talk Radio contributor, described Harvey in part as “unselfish, hardworking, loyal and a great wife, mother and grandmother.

Visit Atlantic City told the press, “The Visit Atlantic City organization is heartbroken and deeply saddened to announce that Sandi Harvey, the former vice president of sales for Visit Atlantic City, passed away from cancer over the weekend as her family gathered by her side. For over 25 years, Sandi worked tirelessly in the tourism and hospitality industry where she worked her way to the top as a female executive leading, mentoring and championing efforts in Atlantic City. She was a shining star and a bright light to everyone she met. This is a great loss to the organization, industry and community. Sandi retired from Visit Atlantic City in April 2023.”

Get Excited for the 2025 ESPA Conference in Louisville, Jan. 31 to Feb. 2

Dec. 9, 2024—The 2025 Event Service Professionals Association (ESPA) Annual Conference will take place in Louisville, Ky., Jan. 31 through Feb. 2. This year’s theme, “Delivering Championship Services,” captures ESPA’s mission to empower CVB, hotel, convention center and venue service event managers with the latest education and professional development opportunities as well as robust networking, and equips attendees with the tools to exceed client expectations.

Two celebrated hospitality industry leaders will address the attendees in a highly anticipated opening keynote, “Journey to the Winner’s Circle,” moderated by Lisa Bethea. CTA, CTIS, director of destination services at Visit Frisco. In this session, Cleo Battle, CEO of Louisville Tourism, and Al Hutchinson, president & CEO of Visit Baltimore, will share their leadership journeys and insight into overcoming challenges and embracing a championship mindset.

Further sessions will continue to dig into the “Winner’s Circle” theme, with another session featuring panelists including Amanda Benzine, associate director, Women’s Basketball, NCAA; Dean Jones, director of conferences and events, Religious Conference Management Association; Anthony Maggiore, senior director, conferences and meetings, American Academy of Physician Associates; and Amanda Stratton, meeting and event planner, enterprise procurement and supplier management, Humana; with PCMA chief marketing officer Traci DePuy. In this session, these industry leaders will explore best practices for producing successful events by working collaboratively with DMOs, hotels, venues and convention centers.

Further educational programming will include various breakout sessions, topic roundtables and a dedicated Leaders Program for directors and vice presidents of service, as well as networking opportunities with On the Road Workshops in Louisville, and participants can earn continuing education credits for the ESPC and to work towards earning or renewing the CMP credential.

For more on continuing education and the CMP credential, take a look at our CMP Spotlight Series.

The conference will also see professionals celebrated with awards including Event Service Professional of the Year, Executive Excellent, Meeting Professional of the Year and Leadership in Service.

Plus, attendees will enjoy a special evening at the Kentucky Derby Museum.

Those interested in attending can register on ESPA’s website.

SEARCH Foundation 2025 Board of Directors, Flagship Donor Initiatives Announced 

Nov. 26, 2024—The SEARCH Foundation, a 501(c)3 that assists event professionals in crisis, has announced its 2025 board of directors:

Chairwoman – Kate Patay, Terramar DMC
Vice Chair – David Lombardo, Lombardo’s Hospitality Group
Treasurer –  Frank Puleo, Framboise Catering
Secretary – Michele Polci, Caesars Entertainment
Immediate Past Chair – Rick Turner, Forward Hospitality Group
Crisis Relief Chair – Patrick McMichael
Executive Advisor – Joann Roth-Oseary, Someone’s in the Kitchen
Directors: Bobby Dutton – GBM6, Jodi Gold – Siagel Productions, Stephanie Jayko – Knockout Productions, India Rhodes – Wilkinson Rhodes, Kelly Treadway – EventCurious, Thomas Whelan – Access DMC, and JC York – Classic Entertainment

Board chair Kate Patay, of Terramar DMC, remarked, ‘We are excited to expand our reach with this capable team, especially after the recent back-to-back hurricanes that affected so many of our colleagues. Our ability to assist those in need will greatly benefit from the support of this board and our industry partners.”

After funding 100% of qualified cases this year, the SEARCH Foundation is gearing up for the new year by launching a #GivingTuesday initiative with the goal of 100 SEARCH 100 donors (a flagship program for donors who commit a minimum of $100 a month toward SEARCH’s important work).

Jamaica Tourist Board Launches Collaboration with Jamaica Travel Channel

Nov. 26, 2024—Jamaica Tourist Board has launched digital destination streaming in partnership with Jamaica Travel Channel, bringing content to over 250,000 monthly online viewers. “This partnership is in alignment with our mandate to increase awareness and bring heads to bed for the destination,” said Minister of Tourism, Hon Edmund Bartlett. “We welcome this addition to promote Jamaica to wider audiences that will increase our appeal as the ideal destination to visit.”

The channel will reside on JTB’s website, VisitJamaica.com, and provide both prospective travelers and travel professionals with valuable information on the destination and all it has to offer. Currently, Dunn’s River Falls, RIU Hotel, Couples Hotel, Jakes Hotel, Island Routes, Mystic Mountain and The Artisan Village in Falmouth are among the brands that have attached themselves to the project.

“We currently receive hundreds of emails monthly from tourists thanking us for our platform which acts as a guide for them while on island. Streaming the Jamaica Travel Channel online significantly boosts our visibility before travelers even arrive in Jamaica. With our unmatched showcase of hotels, excursions, and cultural experiences, the JTC is now Jamaica’s premiere social video influencer,” said Kimani Robinson, founder and director of Jamaica Travel Channel.

EIC Partners with Event Technology Company Gevme

Nov. 22, 2024—Events Industry Council (EIC) announced its partnership with Gevme, allowing EIC to expand its educational resources for the community of business professionals.

Gevme’s AI technology will be able to further event profs’ access to knowledge, providing updates and insights from EIC’s APEX and other industry resources. A main element of the partnership will be EIC’s use of Gevme’s Snapsight tool, a content summarization tool that analyzes sessions in real-time, pulls insights and generates comprehensive summaries and takeaways. So far, Snapsight has been used by more than 15,000 attendees.

“We are thrilled to welcome Gevme as our newest technology partner,” said EIC President and CEO Amy Calvert. “As EIC accelerates its digital transformation, our partnership will help us leverage Gevme’s cutting-edge capabilities to deliver more engaging, data-rich experiences that foster meaningful connections.”

Smart Meetings Says: This partnership between EIC and Gevme will be a major benefit for event professionals and their attendees. Through the use of Gevme’s AI tools, keeping attendees abreast of industry resources and engaged with post-event summaries at a quicker rate will be a breeze.

Peacock to Premiere Visit Myrtle Beach’s TV ‘Traveling the Spectrum’

Nov. 22, 2024—Visit Myrtle Beach plans to highlight the destination as a autism-friendly city in a new TV series “Traveling the Spectrum,” scheduled to air nationwide on Dec. 12 on NBCUniversal’s Peacock streaming service.

The show, created in partnership with Visit Myrtle Beach and The Workshop, follows three families with members on the autism spectrum as they take a vacation to the area.

“‘Traveling the Spectrum’ has the potential to change the world by helping families on the autism spectrum feel more comfortable exploring new destinations,” said Stuart Butler, chief marketing officer, Visit Myrtle Beach. “By following along on their vacations and hearing their personal stories, we see the unique challenges each family faces and how our community steps up to provide a welcoming, inclusive experience.”

To watch the trailer, visit travelingthespectrumshow.com.

Smart Meetings Says: Although not geared toward meeting professionals, “Traveling the Spectrum” can give them a better understanding of Myrtle Beach’s friendliness to neurodivergent attendees.

IBTM World 2024 Sees Business Boom

Nov. 21, 2024—This year’s IBTM World 2024 saw more than 73,000 pre-scheduled business meetings, an increase of over 19% from 2023. The number of visitors saw an increase of 10% and hosted buyers increased 18%, with the latter coming from more than 120 countries.

The event was held in RIHGA Royal Hotel Osaka in Japan, a first for the property.

“It’s been an absolutely thrilling three days, not least because we were celebrating a very special 20th anniversary in Barcelona, which only enhanced the feeling of camaraderie and togetherness,” said Claudia Hall, IBTM World Exhibition director.

“Our show didn’t disappoint. Between the phenomenal speakers with their captivating insights and ideas, our passionate exhibitors eager to engage, and the imaginative new initiatives designed to provide targeted and tangible support, it’s been an incredible gathering that reminds me just what a community we are in the events industry and how much we have to offer the world as a sector.”

Smart Meetings Says: An increase in international visitation at IBTM World 2024 marks a good sign for international business travelers, highlighting not only the numerical increase in international business but the value meeting professionals see in it.

PCMA Announced 2025 Class of “20 in Their 20s”

Nov. 19, 2024—Twenty emerging leaders in global business event professionals were selected for the Professional Convention Management Association (PCMA)’s annual “20 in Their 20s” program. The 2025 class represents business event organizers and suppliers from PCMA regions, including APAC, Canada, EMEA and the United States.

From January 12-15, the class will be introduced at Convening Leaders 2025 (CL25) in Houston, Texas. “We are excited to celebrate the class of 2025, a remarkable group that exemplifies success, passion and dedication to shaping the future of the global business events industry,” said Meredith Rollins, PCMA chief community officer and executive director, PCMA Foundation. “As we mark the 11th year of this transformative program, we’re eager to honor their achievements and reconnect with alumni at Convening Leaders 2025.”

Winners receive a range of benefits, including a scholarship for CL25, free registration for EduCon 2025 in Louisville, Kentucky, a one-year complimentary PCMA membership. The class of 2025 includes Jillian Bowdring of Meet Boston, Sierra Davey of MCI USA and Kaylee Harris of Maritz.

Greater Miami Subsidized Cost for Green Key Global Memberships

Nov. 19, 2024—Greater Miami Convention & Visitors Bureau (GMCVB) was the first destination in the United States to offer hotel partners in the Greater Miami and the Beaches Hotel Association 55% discounts on memberships and audit costs as part of a collaboration with Green Key Global to commit to United Nations Sustainable Development Goals. The Green Key Global eco-rating certification, which is endorsed by both the American Hotel and Lodging Association and the Hotel Association of Canada, empowers hotels to enhance their sustainability practices, reduce waste and cut costs while providing a rating through certification of their efforts.

The announcement was made at GMCVB annual meeting where President and CEO David Whitaker reported that visitors contributed more than $20.6 billion to the local economy, an increase of almost 3%. Convention sales resulted in 406,000 room nights. Miami International Airport saw 10.6 million international visitor arrivals, a 9.6% increase and PortMiami is expected to exceed 7.3 million cruise passengers.

Visit California Launches Meetings-Focused Website

Nov. 15, 2024—Visit California has launched its new website dedicated to meetings and events. CaliforniaMeetings.com, created in partnership with California Meetings LLC, features 55 group-focused destinations throughout the state.

The website will link planners to destinations and highlight the state’s ability to host meetings and events.

“California’s diverse selection of destinations, unique venues, commitment to innovation, and attitude of possibility position it as the premier state for meetings,” says Caroline Beteta, president and CEO of Visit California. “Our local destination marketing organizations across the state are invaluable in providing insights and direction for planners of any size meeting or event, and CaliforniaMeetings.com makes it easier than ever to connect directly with those local organizations.”

Smart Meetings says: The new CaliforniaMeetings.com is a game charger for planners looking to host their event in California. For planners unfamiliar with what the Golden State has to offer, this is an amazing resource.

The Venetian and Pechanga Join Rewards Programs

Nov. 13, 2024—The Venetian Resort Las Vegas and Pechanga Resort Casino (just outside Temecula, California) launched a shared rewards program this week that affords guests of each resort access to benefits, amenities and casino club member perks. This includes exclusive invitations to events, promotions and special offers at each property.

Pechanga Resort guests already have access to attend Los Angeles Lakers, LA Clippers, Los Angeles Rams, Los Angeles Chargers, Los Angeles Angels and San Diego Wave games, events at Pechanga Arena San Diego, SoFi Stadium and Intuit Dome.

Smart Meetings says: As attendees and planners increasingly look to collect loyalty points, look for more partnerships like this from independent properties to compete with big brands.

New Wellness Catalog from Body and Brain Wellness Features Immersive Experiences

Nov. 7, 2024—Body and Brain Wellness, an immersive wellness experiences provider for conventions, conferences, trade shows, workplaces and employee incentives across the United States and internationally, released a new catalog of multi-modal exercises, brain breaks and team building available at their retreat locations, as a pop-up on location or virtually. Corporate workplace wellness packages are also available.

Smart Meetings says: Infusing wellness into your event with stretching breaks is preferred by many audiences to a full hours scheduled at 6 a.m. No going to the room to change or setting an alarm after a late night required.

Visit Baltimore Celebrated Winning High-tech Bid for ASAE 2033

Nov. 7, 2024—At Visit Baltimore Fiscal Year 2024 Annual Meeting this week, President and CEO Al Hutchinson celebrated the successful bid for the 2033 American Society of Association Executives (ASAE) Annual Meeting and Exposition. The RFP response positioned Baltimore as the convention city of the future, complete with a virtual reality presentation, A.I. generated renderings of the city in 2033 and a robot dog, named Edgar.

Hutchinson also reported that in 2023, domestic travel generated $4 billion for Baltimore’s economy. “As we work to write the story of Baltimore’s future being driven by innovation, equity and sustainability, we continue to uplift our vibrant community, diverse small businesses and dedicated hospitality partners who are at the heart of making Baltimore a top destination for leisure visitors and meeting planners alike,” he said.

Smart Meetings says: AI is showing up in ways cute and transformative. Creating renderings of a future venue is a smart use of the generative technology.

Montage Boosts HR Initiatives to Attract Employees

Nov. 6, 2024—The luxury hotel management company Montage International introduced new human resources initiatives designed to attract and retain employees. Features focus on financial mental and social help.

• On-Demand Wages with DailyPay: This recently announced partnership empowers associates across the U.S. to access their earned wages, giving them the flexibility to manage their finances in real time (see formal release below).

• Commitment to Mental Health: Through Rula, colleagues receive comprehensive mental health services from affordable, in-network providers.

• Paid Sabbaticals: Eligible employees can take up to four weeks of paid leave to recharge and pursue personal interests, like volunteering, traveling or research.

• Hearts of Montage: A program where colleagues can serve the local community from children’s education and senior citizen care to environmental protection and education.

• The Compass Cup:  This annual ping pong tournament across all Montage and Pendry resorts and the corporate offices has fueled engagement and connectivity.

“We want our associates to be empowered, especially when it comes to their personal well-being,” said Mandy Holloway, executive vice president and chief people officer at Montage International.

Smart Meetings says: Any program that means we will arrive at our venues to find happy, fully-staffed teams is a win.

Ann Arbor is Michigan’s First ‘Destination Verified’ Community with Wheel the World

Nov. 4, 2024—Wheel the World, a global leader in accessible tourism, has classified the Ann Arbor area with its “Destination Verified” status. This status recognizes a destination’s demonstrated leadership in creating an inclusive and accessible destination for travelers of all abilities, and promotes inclusivity by ensuring visitors with physical, cognitive and invisible disabilities can trust that a destination with this status will provide an incredible travel experience. Participating businesses are listed on the Wheel the World platform, and have access to the Wheel the World Academy to engage in further training on accessibility best practices. Ann Arbor is the first destination in Michigan to earn this status.

Smart Meetings says: Travelers of all abilities know that Ann Arbor provides a holistically accessible travel experience, and planners organizing meetings know that all attendees of all abilities will have the access and resources they need for an outstanding experience. If planners want to learn more about the accessibility ratings of different destinations, they can look at Wheel the World’s platform to find destinations that meet their own and their attendees’ accessibility needs.

Caesars Entertainment, Inc. Enters into Definitive Agreement to Sell the LINQ Promenade

Nov. 1, 2024—On Tuesday, Caesars Entertainment announced its agreement to sell the LINQ Promenade to a future venture between TPG Real Estate (TPG) and the Investment Management Platform of Acadia Realty Trust (Acadia) for $275 million. The sale, which is subject to customary approvals and other closing conditions, is expected to be finalized in the fourth quarter of this year.

“The sale of the LINQ Promenade represents an accretive, non-core asset sale that will accelerate our debt reduction goals. I want to thank all the team members and the tenants of the LINQ Promenade for their partnership over the last 10 years and wish them continued success,” said Tom Reeg, CEO of Caesars Entertainment, Inc.

SF Travel and the Bay Area Host Committee Announce Partnership

Nov. 1, 2024—An innovative partnership between the Bay Area Host Committee (BAHC) and the San Francisco Travel Association, the official destination marketing organization for the City and County of San Francisco, has been announced as part of BAHC’s Alliance Partner Program.

“San Francisco Travel is more than a partner, they are the ultimate city resource, working to promote San Francisco as one of the world’s premier tourism destinations,” said Zaileen Janmohamed, president & CEO of BAHC. “It’s an honor for the Bay Area Host Committee to help solidify San Francisco as the epicenter of sport culture with three major global sporting events taking place in the Bay in the next two years.”

The alliance, which allots San Francisco Travel an Executive Representative seat on the BAHC Advisory Board, will include efforts to increase sports events in the area, promote associated activations and confirm future events. Upcoming announcements regarding Superbowl LX and FIFA World Cup 2026 are expected to be released at a later date. Additional sports-related activations include:

• San Francisco Museum of Modern Art’s “Get in the Game: Sports, Art, Culture” exhibit, along with six sports-related companion exhibitions, features roughly 200 objects in different mediums showcased on several floors and runs through February 18.
• The Museum of the African Diaspora (MoAD) will debut a “Love + Basketball” exhibit timed to next year’s NBA All-Star Game on view from Feb. 5 to March 2, 2025.
• NBA All-Star activations at Moscone Center and neighboring businesses will celebrate the event throughout the city.

Visit Dallas Celebrates Record Growth and Future Initiatives 

Nov. 1, 2024—This week Visit Dallas hosted their annual meetings with city leaders, tourism stakeholders and community members to look forward into 2025.

The event highlighted the upcoming FIFA World Cup 26th, the city’s new “Maverick, Can-Do Spirit” brand identity, as well as the winters of the Can-Do Spirit Awards.

In a recent study done by Tourism Economics Dallas welcomed 27 million visitors in 2023. Resulting in $10.5 billion in economic impact. In 2024, Visit Dallas booked over 2.4 million nights, resulting in over 2 billion dollars in economic impact.

“There’s so much on the horizon for our city – the expanding convention center, airport developments, hotel growth and the MICHELIN Guide Texas,” said Craig Davis, President and CEO of Visit Dallas. “Dallas truly is an emerging global city, and these developments hold incredible promise for our future.”

Smart Meeting says: Congratulations to the Visit Dallas team, on an amazing 2024! We can’t wait to see what more Dallas cooks up in 2025!

MGM Resorts International Donates $20K to Healing Center on Behalf of Meetings & Conventions Clients

Oct. 31, 2024—MGM Resorts International has announced a $20,000 donation to the Healing Center at St. Jude’s Ranch for Children as part of their Mindful Matters program. Mindful Matters is an event series that serves to spotlight the company’s commitment to mindfulness, wellness and community support.

St. Jude’s Ranch for Children is a residential campus that provides critical support to child victims of sex trafficking in order to help them emerge from their trauma as thriving members of their communities.

MGM Resorts International has partnered with Fit City Adventures to create the Mindful Matters event series, incorporating various wellness activities that serve to rejuvenate meetings and conventions professionals. “Our goal with the Mindful Matters series was to give our clients meaningful experiences that not only support their well-being but also contribute to the betterment of our community,” said Stephanie Glanzer, chief sales officer and senior vice president at MGM Resorts. “We are proud of the success of the series and that we are able to support the Healing Center by St. Jude’s Ranch for Children and the incredible work they’ll do.”

Hotel Workers Arrested Following Protest in Downtown San Francisco

Oct. 31, 2024—According to KTVU News, around 84 striking hotel workers and supporters were arrested during a protest near Union Square in San Francisco.

The protesters were arrested for blocking traffic that also included the cable car tracks. Protesters carried signs that read, “Bet on SF,” and chanted, “no contact, no peace”. After refusing to leave, the protesters were arrested and later released. The protest stems from the continued contract negotiations and hotel worker striker that began in September.

The workers attached to the protest are from San Francisco Marriott Union Square, the Grand Hyatt San Francisco Union Square and the Hilton San Francisco Union Square.Smart Meetings says: As planners continue to plan their events in San Francisco make sure to check with the Local Unite Here! 2 website for any updates around the strike and make sure your attendees are aware of the situation.

Excel London Acquires Business Design Centre

Oct. 30, 2024—Excel London, subsidiary of ADNEC Group, has completed the acquisition of BDCG Holdings Company, owner of Business Design Centre.

The North London venue features more than 64,000 sq. ft. of dedicated event and meeting space, and more than 130,000 sq. ft. of space for showrooms and offices.

After ADNEC’s acquisition of Excel in 2008, the venue has continued to expand and in 2010 became London’s first international convention center. Its recent expansion of 269,000 sq. ft. of MICE space has made Excel the largest conference venue in Europe at 1.35 million sq. ft. of space.

“Since acquiring Excel more than 15 years ago, ADNEC has demonstrated unwavering support for London’s event and business tourism industry,” said Jeremy Rees, CEO of Excel. “The acquisition of the prestigious BDC further underscores this commitment. We look forward to integrating BDC into the ADNEC ecosystem and will continue to invest significantly to ensure both Excel and BDC offer the highest-quality platforms for the events industry, reinforcing London’s status as a leading global events destination.”

Read about Excel London’s comprehensive sustainability strategy here.

Smart Meetings Says: Excel’s investment in the United Kingdom’s MICE industry will further cement the kingdom’s role and commitment to growth. For meeting professionals, this means more opportunities for meetings in London.

Chef Gordon Ramsay Brings Ramsay’s Kitchen to North Carolina

Oct. 30, 2024—Michelin-starred chef Gordon Ramsay and Harrah’s Cherokee Valley River Casino & Hotel have partnered to bring Ramsay’s Kitchen to the Murphy, North Carolina, property in early 2025.

Ramsay’s Kitchen is expected to open along with the $275 million expansion of Harrah’s Cherokee Valley River. The restaurant’s 12,000-square-foot layout will have the capacity to hold more than 190 attendees in its indoor space and outdoor rooftop terrace, as well as its private dining area.

“We’re incredibly excited to continue our partnership with the Ramsay team and introduce this new dining concept at our property,” said Lumpy Lambert, general manager of Harrah’s Cherokee Valley River Casino & Hotel. “The cozy ambiance of the venue, paired with Chef Ramsay’s thoughtfully curated, internationally inspired menu will undoubtedly provide our guests with an unforgettable experience.”

Ramsay’s Kitchen is also stationed in Naperville, Illinois; Oklahoma City; Boston; St. Louis; and Las Vegas, its most recent opening in December 2022.

U.S. Airlines Required to Automatically Refund Passengers for Cancellations or Significant Delays

Oct. 29, 2024—On Monday, Oct. 28, the U.S. Department of Transportation passed a new rule requiring airlines in the United States to automatically process refunds to passengers if their flight is “canceled or significantly changed, and they do not accept the significantly changed flight, rebooking on an alternative flight or alternative compensation.”

The rule specifies that airlines must refund a passenger the full, unused price of their ticket within seven days if passengers purchased the flight on a credit card, and within 20 calendar days for other forms of payment. In the case that only a portion of the trip was canceled, such as if a passenger’s connecting flight was canceled, airlines are not required to issue refunds for portions of the trip that the passenger had already flown.

Transportation Secretary Pete Buttigieg first presented the proposed rule in April 2024, and in the face of resulting backlash from the airline industry, communicated to airlines that they are responsible for making clear to passengers when they are entitled to a refund.

Smart Meetings says: This rule comes at an especially relevant time on the eve of the busy holiday travel season. For those who will travel throughout the holidays, as well as for frequent business travelers who fly year-round, this new rule holds airlines more accountable when people face major travel disruptions. Earlier iterations of this rule still required refunds, but new provisions make those refunds automatic, so passengers do not need to request a refund, and specify that those refunds must be made as the original form of payment rather than be covered by airline vouchers, points or credits if the passenger did not pay for their flight that way. This development eases burdens on travelers and is a move towards avoiding any undue financial burdens or additional stress that come along with major travel disruptions, ensuring travelers are fairly compensated for such disruptions.

“Walt Disney World Swan and Dolphin Announces $275 Million Transformation Project

Oct. 25, 2024—Walt Disney World Swan and Dolphin announced its largest expansion to date.

In a project that will invest $275 million over the next couple of years, Walt Disney World Swan and Dolphin will add 120,000 sq. ft. of event space to its current floor plan, bringing its meeting space to 469,000 sq. ft. among the complex’s three buildings, Swan, Dolphin and Swan Reserve.

“We look forward to delivering such a major transformation for our customers. These enhancements will be a great addition to our iconic and award-winning operation,” said Area General Manager Sean Verney. “It positions our property to remain at the forefront of meeting and convention venues globally.”

This will be Walt Disney World Dolphin’s first major expansion since 2003. A new two-story building will be added, connecting to the hotel’s existing convention space; with this addition, 65,000 sq. ft. of multipurpose and foyer space will be on offer for meeting professionals. This project will break ground in November and is set for completion late summer 2026.

The existing 333,000 sq. ft. of meeting space at Swan and Dolphin is being modernized and equipped with new event technology. Walt Disney World Dolphin’s ballrooms and breakout spaces have recently completed an upgrade, and similar upgrades on the way at Swan, which are slated for completion by summer 2025. Walt Disney World Swan’s 349 guest rooms will also be enhanced and is slated for completion this year.

Smart Meetings Says: This exciting development is part of a wider trend in Orlando. We are seeing an increase in elevated adult experiences versus family-focused travel, with projects such as expansions, renovations and new builds leading the way.

AHLA Foundation Awards 2025 Hospitality Scholarships

Oct. 24, 2024—The AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), announced it has distributed nearly one million dollars in scholarship funding for students at hospitality programs around the United States. The Foundation distributed a total of $944,000 among 369 students across 88 different colleges and universities, as well as over $30,000 to more than 20 students as part of an incoming Freshmen scholarship pilot program. Three community colleges participated in the pilot program to increase interest and enrollment within their hospitality programs: Frederick Community College, Northampton Community College and Valencia College.

AHLA Foundation awards two types of scholarships: self-nominated, which allows students to apply directly to be considered for one of eight scholarships regardless of where they attend school; and school-nominated, which is restricted to one of the 67 schools affiliated with the AHLA Foundation.

Since its creation in 1953, AHLA Foundation has dispersed over $16 million in academic scholarships, providing access to education for thousands of future industry leaders.

Smart Meetings says: Programs such as this expand access to opportunity for individuals who have demonstrated commitment to the industry for their future careers. By supporting hospitality students today, we support the industry leaders of tomorrow, and ensure that this fantastic industry continues to grow, evolve, and become ever-better.

Global DMC Partners Releases 2024 Global Destination Index

Oct. 24, 2024—Global DMC Partners has released its 2024 Global Destination Index, highlighting the world’s most popular meeting and incentive destinations. The list is based on leads and RFPs in 2024, and Global DMC’s partners.

The Top 10 U.S. and International MICE for 2024 are:

Top 10 U.S.                                       

1. Chicago, IL
2. Washington, D.C.
3. New York, NY
4. Las Vegas, NV
5. Nashville, TN
6. Dallas, TX
7. Miami, FL
8. Orlando, FL
9. Austin, TX
10. San Diego, CA

Top 10 International

1. Paris, France
2. Barcelona, Spain
3. Amsterdam, Netherlands
4. London, England
5. Lisbon, Portugal
6. Athens, Greece
7. Madrid, Spain
8. Vienna, Austria
9. Rome, Italy
10. Berlin, Germany

“It’s interesting to see the new destinations that have made this year’s list, as well as the changing order in popularity of the top 10, particularly as our industry is a great indicator of the world’s economic strength and where the most business is being done,” said Global DMC Partners President and CEO Catherine Chaulet. “We’ve also seen an increased interest in secondary destinations with an uptick in leads for 2024 or 2025, as compared to prior years.”

Smart Meetings Says: A greater interest in these destinations could mean more development via increased spending and thus more opportunities to create memorable experiences for corporate groups.

Clarion Launches Events Collaborative

Oct. 24, 2024—Clarion Events, the world’s largest privately owned event and exhibition organizer, has debuted The Clarion Events Collaborative to partner with associations that host revenue-producing events.

The offering, according to a press release, provides associations “a unique experience partnering with a for-profit organization.” Associations “gain access to vast knowledge and experience, ensuring their events are successful, memorable, and impactful. This will deliver increased ROI for members while associations maintain ownership interest [and can] focus on their core mission, vision, and values while Clarion Events handles the complexities of event strategy and management and partners for meaningful community engagement.”

Clarion’s move builds on years of work done for associations as varied as International Consumer Technology Association for IFA Berlin consumer and electronic show and the Indian Gaming Association’s Tradeshow and Convention in San Diego.
Chris Brown, principal at Level Up Event Strategies, will lead the effort along with Liz Irving, president of Clarion Events North America.

“The partnerships they have built in North America and globally,” said Brown of Clarion, “are a true testament to their understanding of what it takes to form a successful association partnership and professionalism within the events they deliver.

Smart Meetings Says: The initiative gives associations the potential to enhance the revenue and impact of their tradeshow events.

Marriott International and MGM Resorts to Launch W Las Vegas

Oct. 21, 2024—Marriott International and MGM Resorts International have announced plans to convert Delano Las Vegas to W Las Vegas on the Mandalay Bay campus.

Scheduled to complete its conversion later this year, this follows the two brands’ strategic licensing agreement, MGM Collection with Marriott Bonvoy, that was announced July 2023. This conversion will add the property to the Marriott Bonvoy portfolio.

“Our relationship with Marriott has far exceeded our expectations, demonstrating the power of its brand portfolio and the strength of their distribution channels,” said Steve Zanella, president of MGM Resorts Operations. “W Las Vegas, the latest hotel to come to life as part of our collaboration, will allow our guests to access a new luxury lifestyle experience recognized worldwide for its distinct personality, dynamic programming and elevated service culture.”

Baha Mar Unveils Expansion Plans with New Beachfront Resort and Residences

 Baha Mar has announced its expansion plans to add a fourth location to its “luxury of choice” collection at Cable Beach in The Bahamas. The resort will be designed by Fosters + Partners, and its 25,000 sq. ft. of dedicated meetings and events space will be situated on 12 beachfront acres. An additional 14,000 sq. ft. spa and fitness center will include luxury retailers, pools, an outdoor bar, entertainment lounges and family amenities.

Graeme Davis, president of Baha Mar, said of the development, “Baha Mar is committed to creating spectacular experiences, and this $350 million capital investment in our world-class resort collection underscores Baha Mar’s role as a catalyst for continued economic growth and job creation in the Bahamas. We are grateful to the government of The Bahamas for their continued support and our collaborative partnership in bringing this new development to life.”

The resort will offer 350 rooms, 50 luxury branded residences, a 10,000 sq. ft. ballroom, access to the $200 million luxury waterpark Baha Bay and numerous top-tier services.

Visit West Hollywood Launches 40th Anniversary Campaign

Oct. 17, 2024—Today, Visit West Hollywood announced the launch of its 40^th anniversary campaign, titled “Iconic. Forever.” The campaign will include a partnership with Saks Fifth Avenue, with elements including a dedicated campaign across Saks’ digital channels and window displays at the retailer’s flagship New York store that depict West Hollywood’s culture and international influence. The collaboration runs from October 16 to October 29.

The campaign will focus on five elements that have long defined West Hollywood: culinary, wellness, retail, inclusivity and entertainment. There will also be sweepstakes for 40 West Hollywood hotel nights.

“This milestone represents four decades of boundary-breaking innovation and community,” states Tom Kiely, president and CEO of Visit West Hollywood. “West Hollywood’s future is brighter than ever, and we’re thrilled to celebrate with Saks, a brand that embodies the same forward-thinking and iconic status that we strive for.”

Destination DC Announces Expanded Washington, DC Special Agent Academy

Oct. 17, 2024—Destination DC (DDC) has announced the expansion of its training platform for travel agents, tour operators and local hospitality workers. The training will provide additional knowledge and tools for best promoting Washington, DC as a top-tier travel destination.

The Washington, DC Special Agent Academy combines essential DC knowledge with in-depth reviews of neighborhoods, festivals and landmarks. Students, or “Special Agents,” as they are referred to by DDC, will complete designated missions and access exclusive discounts, potential prizes and support from DDC’s Tourism, Sports and Visitor Experience team.

Current modules are presented in English, with an additional seven languages being added over the coming months as part of a wider international effort to promote Washington, DC. “We know there’s Only One Washington, DC, and we want to share that message with consumers and hospitality professionals,” said Elliott L. Ferguson, II, president and CEO of Destination DC. “The training tools will help us enhance the knowledge, image and perception of Washington, DC as we focus on growing DC’s global visitor market share and set our city apart.”

The Special Agent Academy is available on LearnUpon, a new learning management system noted for its user-friendly platform.

Four Seasons Launches Lucid Partnership with Exclusive Event

Oct. 17, 2024—On Tuesday, Four Seasons celebrated its partnership with the electronic vehicle company Lucid at Four Seasons Hotel Miami private event. Attendees included actor and entrepreneur Aaron Paul, Four Seasons President and Chief Executive Officer Alejandro Reynal, Lucid Chief Executive Officer and Chief Technology Officer Peter Rawlinson.

The collaboration will offer Four Seasons guests flexible and sustainable experiences, such as complimentary Lucid vehicle driving experiences, chauffeured Lucid house cars and electric charging stations available at participating Four Seasons properties, including Four Seasons Hotel Miami and Four Seasons Hotel and Residences Fort Lauderdale.

Ian Edwards, Celtic Manor Resort CEO, Dies

Oct. 16, 2024—The Celtic Collection has announced the passing of Ian Edwards, after a bout of illness.

Edwards was the CEO of Celtic Manor Resort and ICC Wales. With more than 40 years of industry experience, who not only was leader in growing Celtic Manor Resort but was also behind the recent expansion of The Celtic Collection, which has become Wales’ largest independent hotel group. Edwards was also a master innholder, a fellow of the Institute of Hospitality and served on the boards of Visit Britain and Western Gateway.

“Ian Edwards will be remembered as a visionary leader whose contributions to the hospitality sector have left a lasting legacy in Wales and beyond,” said Simon Gibson, CBE, board member of Celtic Manor Resort. “His dedication, warmth, and innovative spirit will continue to inspire the industry for years to come.

“His leadership and delivery of large-scale projects, such as the Ryder Cup and the NATO Summit, stand as a testament to his strategic vision and his ability to elevate Wales globally. Growing Celtic Manor Resort into a collection of successful hotels was another hallmark of his remarkable career, reinforcing his reputation as one of the leading figures in the UK hospitality industry.

“Ian was known not just for his business acumen but also for his people-centered leadership. He often credited his successes to the hardworking teams he led, fostering an environment of innovation and excellence in the sector. His vision extended beyond business, as he also revitalized the local community through his role in initiatives such as the ReNewport Task Force and the Business in the Community Place Programme.

“Ian will be greatly missed by colleagues and friends, and we extend our heartfelt sympathies to his family.”

Atlanta Named Super Bowl LXII Host

Oct. 15, 2024—The fourth Super Bowl hosted in Atlanta will be held at the Georgia Dome in 2028, thanks to a bid orchestrated by the Atlanta Sports Council in collaboration with the Atlanta Falcons, Mercedes-Benz Stadium, Georgia World Congress Center Authority, Atlanta Convention & Visitors Bureau, City of Atlanta and the State of Georgia.

Atlanta hosted the 1994, 2000 and 2019 Super Bowl competitions, and is gearing up for a particularly impressive series of global sporting events, including the College Football Playoff National Championship and MLB All-Star Game in 2025, FIFA World Cup in 2026 and the NCAA Men’s Final Four in 2031.

“Atlanta is thrilled to host Super Bowl XLII and welcome fans from across the NFL to our city,” said William Pate, president and CEO, Atlanta Convention & Visitors Bureau. “It’s an honor to host this prestigious event in our city for the fourth time and showcase what makes us the leader in hosting championship events.”

Abu Dhabi Set to Be Next Sphere Location

Oct. 15, 2024—Sphere Entertainment Co. and the Department of Culture and Tourism—Abu Dhabi have announced that they will work together to bring the second Sphere to Abu Dhabi in the United Arab Emirates.

“The vision for Sphere has always included a global network of venues, and today’s announcement is a significant milestone toward that goal,” said James L. Dolan, executive chairman and CEO of Sphere Entertainment. “Sphere is redefining live entertainment and extending the reach of its transformative impact. We are proud to collaborate with DCT Abu Dhabi to develop Sphere in their city.”

The first Sphere opened in Las Vegas in 2023 and has since been the venue for concerts, short films and the highest-grossing UFC fight in history.

A date has not been set for construction.

Smart Meetings Says: More entertainment venues around the world offer meeting professionals and their attendees more chances to engage in memorable experiences.

Gary/Chicago International Airport Hosts Critical Infrastructure Groundbreaking Ceremony

Oct. 11, 2024—The Gary/Chicago International Airport (GCIA) held a ceremonial groundbreaking on October 8 to celebrate the first phase of a substantial expansion of the airport’s critical air cargo sector. A $24 million infrastructure enhancement of the airport was announced at the event, which includes a fuel pipeline project, new sanitary sewer system, deicing facility and new cargo logistics apron.

“This is a pivotal step to securing the future of our increasingly important air cargo offering, with these infrastructure investments made possible by the past several years’ of increasing cargo sector growth,” said Dan Vicari, executive director of the Gary/Chicago International Airport. “We are immensely grateful for the partnership of Congressman Mrvan, the U.S. Army Corp of Engineers and the State of Indiana for their continued support for our airport and its ability to fuel the local economy.”

Smart Meetings Says: These upgrades to GCIA are a continuation of ongoing efforts, which began in 2015 with the expansion of the airport’s main runway.

ICCA and BestCities Announce 2024 Incredible Impacts Program Finalists

Oct. 10, 2024—The International Congress and Convention Association (ICCA) and BestCities Global Alliance have announced the three international associations that have made it to the final round of competition for a $20,000 grant through their 2024 Incredible Impacts Program at the ICCA Congress later this month. The grant competition focuses on innovative thinking and creativity, with the winning organization selected based on its success in its field and its “proven impact in shaping a better world,” says ICCA. The three finalists are:

International Hip Preservation Society: An association centered on expanded treatment options for lower-income families across Africa. Currently, its focus is on constructing hip preservation hubs for patients of all ages across the continent.

European Academy of Childhood Disability: The association began its EACD+ program to improve the lives of those with childhood-onset disabilities through access to sports, culture and technology. Its future goals are to expand its host destinations and create an Impact Creation Task Force that focuses on raising awareness and advocacy, as well as positively impacting future inclusive policies throughout Europe.

World Association of News Publishers: This association works to increase civic engagement and build better-informed societies. Following a project to identify “news values” criteria in order to assist news organizations in reaching younger audiences, WAN-IFRA, as the association is commonly known, intends to extend its global outreach while including vulnerable populations such as women and immigrants.

The ICCA Congress will be held October 20–23 in Abu Dhabi, UAE, and will feature presentations from all three associations, with winners selected by a final score tallied by both a jury and an audience. Senthil Gopinath, CEO of ICCA, said of the competition, “Incredible Impacts helps shine a light on the valuable work organizations do to expand and improve the legacy associations bring to host destinations, and it’s crucial that we support these efforts, which not only strengthen our industry but positively impact the communities we visit.”

Smart Meetings Says: We love learning about impactful programs affecting real-world change despite inevitable challenges. We congratulate all the contestants on their nominations.

Balboa Travel and Edward Perotti, CMP CMM Partner to Offer Expanded Meeting and Event Services

Oct. 8, 2024—Travel management company Balboa Travel has announced a new partnership with Edward Perotti, CMP CMM. The collaboration will offer meeting profs innovative meetings and events solutions for their gatherings, large or small.

“This partnership is a game changer in the industry,” said Stephen Thomas-Schulere, senior vice president, Strategic Solutions at Balboa Travel. “Combining our management expertise and location sourcing power with Edward Perotti’s unique vision and ability to deliver memorable and emotional experiences puts us on the cutting edge of customized event management for everything from intimate gatherings to large conferences.”

Balboa offers its clients a matching service for meeting profs and venues, with over 300,000 international hotels, resorts and conference centers to choose from.

“In today’s environment, it’s critical to bring the right people and technology to the table,” said Thomas-Schulere. “We’re meeting the moment for our clients, whether their events are driven by a unique corporate culture, sustainability goals, philanthropy or personalization at scale, the right people and platforms ensure the best event, at any size or budget.”

Smart Meetings Says: This new partnership between Balboa Travel and Edward Perotti, CMP CMM is shaping up to be a major resource for meeting profs.

St. Maarten’s Airport Launches Advanced Border Control System with Digital Entry Form

Oct. 3, 2024—Princess Juliana International Airport (PJIAE) will launch a state-of-the-art automated border control system beginning on Oct. 8, 2024. As of Oct. 8, passengers will be required to visit www.entry.sx and complete their documentation ahead of their travel. In the future, the system will include biometric integration, so passengers can use their biometrics to clear border control. Further phases of the project will include Advance Passenger Information Systems and Passenger Name Record Systems. All phases meet General Data Protection Regulation (GDPR) standards and data privacy protection for travelers.

PJIAE launches the new system out of a collaboration with the Ministry of Justice and Ministry of Tourism, Economic Affairs, Traffic and Telecommunication (TEATT). Minister of TEATT, Grisha Heyliger-Marten, says, “With improved data collection and analysis, the airport, and the Ministry of TEATT will be able to enhance their services, adapt to current trends, and further contribute to the development and prosperity of our country.”

Minister of Justice, Lyndon Lewis says, “This project aims to streamline the passenger registration process by introducing the necessary digital equipment, along with a user-friendly website where individuals entering the country can conveniently register their information beforehand and be processed by Immigration. By providing this digital platform, the Ministry of Justice will have the necessary tools to carry out their vital duties more efficiently, ensuring the safety and well- being of our nation.”

The system is part of an ongoing reconstruction project that includes a full renovation of the airport.

Smart Meetings says: The new system is one of many to emerge that shows the increasing digitalization of travel and documentation for visitors traveling internationally. It will streamline the travel experience of those visiting St. Maarten and provide an experience that is both more efficient and more secure. With St. Maarten being an ever-popular destination for the MICE industry, business event travelers attending meetings, events and incentives in the country should be made aware of the changes they’ll encounter after Oct. 8 and beyond so they know to digitally complete their travel documentation ahead of their travel at www.entry.sx, and any other steps they may need to take for future phases, which planners can include in pre-event communications.

New Partnership Between SITE Global and Soundings Offers Meeting Profs Benefits in Incentive Travel Industry

Oct. 3, 2024—A new partnership between SITE Global and Soundings was announced today, combining SITE’s incentive travel expertise with Soundings’ innovative talent development approach. Benefits include providing meeting profs with new knowledge, tools and networks that will keep them up to date in an ever-evolving market. “SITE’s partnership with Soundings enables us to expand our community and provide meaningful education on the incentive industry to a broader audience,” said Annette Gregg, CEO, SITE Global. “As we engage the next generation of talent, authenticity and a sense of purpose become even more significant.”

The key benefits outlined in the announcement of the new partnership are access to comprehensive learning and development, expanded networks and opportunities, and access to specialized research and insights.

Smart Meetings Says: IMEX attendees will have the chance to learn more about this new resource by visiting the SITE Global stand, F317.

Net Zero Carbon Events Joins Global Climate Action Portal

Oct. 2, 2024—Net Zero Carbon Events (NZCE), a global initiative to unite the business events industry in reducing carbon emissions across the sector, has officially joined the Global Climate Action Portal (GCAP), a platform that tracks and showcases the progress of climate commitments made by state and non-state entities. The GCAP platform provides transparency and accountability as it presents the progress of Cooperative Climate Initiatives. This move follows NZCE’s earlier commitment to the Paris Climate Agreement and alignment with the United Nations Framework Convention on Climate Change (UNFCCC).

James Rees, president of the Joint Meetings Industry Council (JMIC), says,  “The inclusion of Net Zero Carbon Events in the Global Climate Action Portal is a major milestone, as it strengthens our relationship with the UNFCCC and, most importantly, enhances the accountability of NZCE, now recognized as our industry’s prime initiative to address climate change. By reporting our progress through GCAP, we are ensuring greater transparency and showcasing the collective achievements of our stakeholders.”

As NZCE approaches the end of its first annual reporting cycle, coming up in December 2024, NZCE calls on all signatories who joined the initiative by the end of 2023 to fulfil their reporting obligations. Alexander Alles, executive director of JMIC, says, “These reports will be essential in demonstrating the event industry’s progress toward reducing carbon emissions and achieving net zero targets.”

Smart Meetings says: NZCE’s move to join GCAP will hold it accountable to its goals as GCAP tracks its real-world progress, demonstrating the crucial role of accountability when it comes to tackling climate change. NZCE leads by example with this move at a moment when it calls on its signatories to fulfill their reporting obligations alongside, and this call additionally demonstrates the importance of collective action in the global fight against climate change.

Association Forum Announces the 2024 Class of Forty Under 40

Oct. 1, 2024—The 2024 Class of Forty Under 40, which celebrates recipients’ career accomplishments, commitment to the industry and their continued pursuit to advance the professional practice of association management, has been unveiled by Association Forum. Winners including Ellen Zimmerman, Sandra Schueller and Andrea Schmidl will be celebrated during the 2024 Holiday Showcase – Amplify on December 4-5, 2024, at the Hyatt Regency Chicago.

“Association Forum proudly unveils this year’s cohort of changemakers, an extraordinary group that ignites inspiration across our community. These leaders exemplify the essence of new power leadership, leveraging their innovative mindset and intrapreneurial drive to push boundaries and reshape the industry,” says Artesha Moore, FASAE, CAE, President and CEO of Association Forum.

VAI Resort Announces Grand Opening will Include a State-of-the-Art Convention Center

Oct. 1, 2024—The highly-anticipated VAI Resort, a hotel, culinary and live entertainment destination set to open in 2025 in metro Phoenix, announces plans for a state-of-the-art convention center. The VAI Resort Convention Center will bring over 150,000 sq. ft. of flexible meeting space, featuring 34 customizable room configurations, which enables the convention center to host multiple, simultaneous events. Throughout the venue, attendees will enjoy high-speed Wi-Fi, and planners will find highly modernized audiovisual technology throughout all meeting space, with world-class sound, visuals and presentation support. The entire venue is designed with accessibility top-of-mind to ensure it meets the needs of attendees and visitors of all abilities. The convenient underground valet service, as well as additional parking in an adjacent garage, ensure that all exhibitors and attendees joining a meeting or event can access the venue easily.

Planners will be thrilled with the on-site, dedicated event planning team that will work closely alongside them to ensure a seamless event experience and bring out the best of the convention center suited to the unique needs of each event. The VAI Resort Convention Center is another exciting addition to the eagerly-awaited resort, which will offer 1,100 guest rooms and an 11,000+ capacity amphitheater. Its culinary program, rooted in locally-sourced ingredients and regional products to create global favorites, will offer customizable experiences from intimate dining gatherings to large group feasts.

Rian Kirkman, senior vice president of marketing at VAI Resort, says, “Meetings at VAI offer a truly unique experience. Along with state-of-the-art technology and versatile meeting spaces in our Conference Center, we provide unforgettable outdoor venues like Konos Island and the VAI Amphitheater, ensuring attendees will always remember their time here. With 1,100 rooms, 12 restaurants, entertainment venues, a spa, and the Mattel Theme Park, everything is conveniently located in one place—making it a dream for meeting planners.”

OCCC Brings Nearly $4 Billion in Economic Impact to Central Florida, According to New Study

Sept. 30, 2024—According to a new study conducted by PFM Consulting Group, the Orange County Convention Center (OCCC) generates $3.9 billion annually, supporting 28,100 jobs and benefitting 1,200 local businesses.

PFM Consulting Group conducted its study based on data through 2023, and found that in 2023, the OCCC brought a total economic impact of $3.9 billion through direct, indirect and induced impacts. The study also found that 28,100 individuals are employed both directly and indirectly through activity at OCCC and an estimated 1,200 local businesses depend on the OCCC’s event activity fully or partially. The facilities directly supported by convention center activities, such as hotels, restaurants, offices and more, generate about $28.9 million in tax revenue for Orange County schools.

In recent years, the study found, the OCCC has averaged nearly 200 events that attracted an estimated 1.5 million attendees annually.

“The positive economic and fiscal impact made by the OCCC over time through a strong clientele base, sustained investment in facilities and ongoing competitive improvements in the convention and visitor experience have contributed to the development of many service industries throughout the region,” says Stan Geberer, senior managing consultant at PFM Group Consulting. “We are pleased to report the substantial gains in economic contribution and government revenue made by the Center in this post-COVID era which exceed the value of contributions made prior to the pandemic.”

OCCC Executive Director Mark Tester says, “We are steadfast in our mission of being an economic engine for the Central Florida region and infusing our local economy with new business and tourism opportunities,” said OCCC Executive Director Mark Tester. “This study confirms that we are working in alignment with our mission and that the business conducted at The Center of Hospitality is positively impacting Orange County communities.”

Caesars New Orleans Tower to Open This Fall

Sept. 27, 2004—The former Harrah’s site in New Orleans has been revitalized with the upcoming debut of the new 340-room, 15-floor Caesars New Orleans tower this fall. Caesars Entertainment has invested $435 million in this project, which includes a 54-room Nobu Hotel and Nobu Restaurant, along with an upgraded Harrah’s Tower. With a total of 790 rooms and suites, this venue will offer meeting profs a premier destination for events. Guests can enjoy a refreshed hotel lobby experience and a reception area accommodating up to 700 people.

Additionally, the former Masquerade nightclub will reopen as Octavia this summer, providing attendees with a vibrant spot to unwind after a day of meetings. Hotel guests will also have a view of the Caesars Superdome, which recently underwent $500 million in renovations and will host the 2025 Super Bowl, along with offering 162,434 sq. ft. of meeting space.

Smart Meetings Says: Caesars Entertainment venues have long been recognized as top choices for meeting professionals, and this latest addition is set to be an excellent option for events in the Big Easy.

Hosts Global Adds Chansay Events to Global Alliance, Expands to Napa and Sonoma

Sept. 26, 2024—The DMC Hosts Global has expanded its Global Alliance to include Chansay Events, based in Napa and Sonoma. The new addition specializes in corporate events and incentive group travel experiences in California’s wine country, granting Hosts Global access to a top-tier destination for meeting profs. Kurt Paben, CEO of Hosts Global said of the development, “We are excited to welcome Chansay Events to the Hosts Global Alliance. Napa and Sonoma are premier destinations, and Chansay’s deep local expertise and commitment to excellence perfectly align with our mission of creating legendary moments for our clients. This partnership strengthens our ability to offer extraordinary, tailored experiences in one of the most beautiful and iconic regions in the world.”

Napa and Sonoma are highly sought-after locations for events and incentives, with their stunning landscapes and memorable experiences such as vineyard tours, hot air balloon trips and horseback riding. Chansay Events brings mastery of the best the region has to offer; CEO Sarah Carter told the press, “Our passion for this region drives everything we do, and we are committed to providing clients with unforgettable experiences that capture the true spirit of wine country. With Hosts Global’s support, we’re excited to elevate our offerings and deliver even more exceptional events.”

Smart Meetings Says: With the addition of both Sena DMC & PCO based in Iceland and now Chansay Events in California’s wine country, Hosts Global’s offerings to meeting profs are expanding to include some of the top destinations in the industry.

Las Vegas Conventions and Visitor Authority Achieves GOLD level Certification for Sustainable Standards

Sept. 25, 2024—The Events Industry Council has announced that Las Vegas Convention Center (LVCC) has been awarded GOLD level certification to the EIC Sustainable Events Standards.

“Achieving GOLD level certification under the EIC Sustainable Event Standards is a significant accomplishment for the LVCC,” says Brian Yost, chief operating officer of the LVCVA. “This certification reflects our commitment to sustainability and our proactive approach to minimizing the environmental impact of our operations, while hosting many of the world’s most significant tradeshows and events. ”

The EIC Sustainable Events Standards focus around areas of organizational management, marketing, communications and engagement, climate action, water management, materials and circularity, supply chain management, diversity, equity and inclusion, accessibility and social impact.

Smart Meetings says: Congratulations to Las Vegas Convention Center (LVCC) for achieving this amazing recognition for all the work done to make the meeting industry a better and impactful place.

San Francisco Travel Appoints New President and CEO

Sept. 24, 2024—San Francisco Travel Association has announced the appointment of Anna Marie Presutti as President and CEO. Presutti has served as San Francisco Travel’s interim President and CEO since mid-May of this year. 

“After an extensive search that spanned the country, the Executive Search Committee realized the best candidate was already in the job. Anna Marie is the ultimate champion of San Francisco and a bold, experienced leader,” says San Francisco Travel Board Chair John Anderson. “As a two-time SF Travel Board Chair, Anna Marie is deeply familiar with the organization, its customers and its culture, and her continued leadership will drive the marketing and awareness of this destination.”

Prior to working for San Francisco Travel, Presutti was Vice President and General Manager of Hotel Nikko San Francisco.

Presutti is San Francisco Travel’s first female CEO.

Smart Meeting says:  Anna Marie Presutti is a 2023 Smart Women Award Winner. The Smart Meetings team is over the moon and can’t wait to see what Anna Marie cooks up at San Francisco Travel in the future!

The Walter E. Washington Convention Center Awarded LEED Platinum Green Building Certification

Sept. 23, 2024—The Walter E Washington Convention Center has announced that it has been awarded LEED Platinum. 

LEED (Leadership in Energy and Environmental Design), which was developed by the U.S> Green Building Council (USGBC) is the most used green building rating system in the world.

“Achieving LEED Platinum took a lot of hard work, but we strive to be the greatest Convention Center in the world and have the highest quality of service for our customers,” says Events DC President and CEO Angie M. Gates. “I am thrilled to add our LEED Platinum certification to the city’s roster and make Washington, DC a leader in LEED-certified spaces. I thank the Events DC team for working tirelessly to execute on our commitment to sustainability and excellence.”

The LEED award follows The Walter E. Washington Convention Center creating practical and measurable strategies such as sustainable site development, water savings, energy efficiency, materials selection and indoor environmental quality.

Smart Meetings says:  Sustainability and promoting green measures are important to meeting planners as well as their clients. The more venues like The Walter E Washington Convention Center institute green policies the better our events and the world becomes.

Hosts Global Welcomes Sena DMC & PCO, Expanding DMC Services to Iceland

Sept. 19, 2024—The international DMC Hosts Global has added Sena DMC & PCO to its top-tier Hosts Global Alliance. With this partnership, Hosts Global is now able to offer its services in a new, highly in demand destination: Iceland.

Based in Reykjavik, Sena DMC & PCO was established over 20 years ago and focuses on unique corporate events, incentive programs and conferences for international clients, with a specialization in luxury travel and gatherings. Sandra Ýr Dungal from Sena DMC & PCO said, “Joining the Hosts Global Alliance is a tremendous opportunity for us to bring Iceland’s magic to a broader audience. Our team is passionate about delivering unforgettable events that go beyond the ordinary, blending Iceland’s natural wonders with cutting-edge event production.”

Iceland is renowned for its breathtaking landscapes and rich cultural heritage, and has become a top destination for many international travelers. Its robust infrastructure and impressive venues also appeal to meeting profs, and both combine for an excellent option for incentives, conferences, exec meetings and more. “Iceland is becoming an increasingly popular destination for corporate events and incentives, and Sena’s ability to blend Iceland’s natural wonders with innovative event design will undoubtedly help us meet the growing demand for unforgettable experiences in this extraordinary destination,” said Robert Lee, vice president of sales and alliance engagement at Hosts Global.

Smart Meetings Says: This new addition to Hosts Global could help cement Iceland as a top meetings and events location.

Mandarin Oriental, New York Receives GSTC Certification

Sept. 16, 2024—Mandarin Oriental, New York, is the first hotel in North America to receive the Global Sustainable Tourism Council (GSTC) Certification, which demonstrates the hotel’s commitment towards sustainability and corporate responsibility. GSTC is an independent non-profit organization and an international global authority that acknowledges businesses that have demonstrated exceptional sustainable business management alongside preservation and maximization of socioeconomic, cultural and environmental impacts. Mandarin Oriental, New York underwent a comprehensive assessment and onsite audit conducted by UCSL United Certification Systems Limited, a GSTC-accredited certification body, to receive the certification, and has achieved it just a week prior to Climate Week NYC.

The hotel’s sustainable initiatives that led to this recognition include the elimination of single-use plastics, waste reduction and energy efficiency leading to a reduced carbon footprint and social impact initiatives that engage the local community, such as support of City Harvest to provide food for the local homeless population. The hotel also demonstrates a commitment to responsible procurement from certified suppliers that comply with the Mandarin Oriental Hotel Group’s code of conduct, such as not including menu items that are part of the World Wildlife Fund (WWF) Endangered Seafood List throughout all food & beverage offerings. The complimentary, fully electric Mercedes Benz EQ450+ house car is a complimentary service that not only maintains excellent guest service but further minimizes the hotel’s carbon dioxide emissions.

Mandarin Oriental Hotel Group has committed to implementing GSTC Criteria across the organization, and a total of 15 Mandarin Oriental hotels have received the GSTC Certification. further information regarding the Group’s sustainability efforts can be found in its Sustainability Report.

Smart Meetings Says: As sustainability continues to hold the attention of travelers across both the business travel and leisure sectors, certifications such as this identify hotels and meeting venues that are top options for conscientious planners and travelers who want their dollars to support sustainable travel and who seek to reduce their carbon footprints. As the first hotel in North America to receive this certification, Mandarin Oriental, New York is identified as leader in sustainable luxury hospitality and an example of the industry’s increasing recognition of traveler’s desires for sustainability in their chosen hotels and meeting venues.

Hospitality Today Live to Host First International Hospitality Student’s Day

Sept. 13, 2024—Hospitality Today Live has unveiled the first International Hospitality Student’s Day.

Hosted hospitality veteran and creator of Hospitality Today Live’s broadcast show Deborah Gardner and Gecko Hospitality’s Jeremy Nickols, this one-day event will feature conversations hospitality leaders across numerous sectors, including F&B, meetings and events, technology, travel and tourism, hotels and resorts, entertainment and more.

The show will be hosted by Grand Valley State University in Grand Rapids, Michigan, Oct. 4, 2024, at 8:45 a.m.-5:45 p.m. EST on LinkedIn, Facebook and YouTube.

“This unique event will provide an exceptional platform for the industry to connect with and support our emerging leaders while offering invaluable opportunities for students to engage with today’s industry pioneers,” says Dr. Lorie A. Tuma, associate professor of hospitality and tourism management.

New Orleans is Open for Business Post Hurricane Francine

Sept. 12, 2024—New Orleans & Company has released an update following Hurricane Francine.

The Louis Armstrong New Orleans Airport (MSY) is open and operational. The airport’s terminal facility and runway suffered no significant damage. Normal operations are expected to resume for airlines as well. Passengers are advised to check directly with the airlines regarding flight information. Visit www.flymsy.com/airlines for more information.

New Orleans is scheduled to have several events including NOLAxNOLA, Taylor Swift’s Era Tour, the National Fried Chicken Festival and so much more!

To find the latest updates from New Orleans visit www.neworleans.com/updates.

Smart Meetings says: For planners with meetings and events scheduled in New Orleans in the coming weeks this is exciting news! It is also important for planners to know what information is necessary for planners to provide to their attendees who are scheduled to fly into MSY.

Caesars Entertainment Expands Wellness Offerings to Atlantic City Properties

Sept. 11, 2024—After introducing healthy alternatives to meeting planners at Caesars properties in Las Vegas, the company is officially expanding its wellness menu of healthy F&B, speakers and activation options to Caesars Atlantic City, Harrah’s Atlantic City and Tropicana Atlantic City.

Recent investments of $400 million in the properties along the boardwalk on the New Jersey Shore included the opening of three stories of Nobu rooms in Caesars Atlantic City, a new arrival experience and rooftop pool. Harrah’s Resort and Tropicana Atlantic City are also getting room renovations and new restaurants.

“Innovation is at the core of our culture at Caesars Entertainment and creating a wellness initiative was a natural for us because, as company, we are passionate about wellness,” said Kelly Gleeson Smith, vice president of sales with Caesars Entertainment National Meetings & Events. “In seeing the uptick in demand for wellness, we saw an opportunity to expand these offerings especially with all the new upgrades and opportunities in Atlantic City. Now we ensure our clients at all our Atlantic City properties can offer on-trend options to their attendees.”

Smart Meetings Says: Look for more wellness options at other Caesars properties and other brands in the coming months as incorporating local, fresh ingredients and moderate stretching helps attendees focus and feel better.

Nth Degree Brings on New Investor

Sept. 11, 2024—Atlanta-based Nth Degree, which operates out of 30 satellite offices across North America, Europe and Asia and serves clients at over 13,000 event and trade show projects annually, announced a strategic investment from Shamrock Capital, the LA-based investment firm specializing in media, entertainment and communications. The partnership, which is expected to strengthen Nth Degree’s presence in the rapidly growing live event sector, will seek to establish an unparalleled platform for the development of new business opportunities across the broader industry.

Nth Degree will continue to operate under its current leadership team and structures, including Nth Degree Events; the event strategies and expert operational support group and Fern Exposition Services; the holistic and integrated event services group.

Smart Meetings Says: As events continue to be a more important part of the marketing mix, look for more investments in trade show and exhibit companies.

PCMA Convening Leaders Features Liz Cheney and Kishore Mahbubani

Sept. 10, 2024—PCMA and CEMA president and CEO, Sherrif Karamat have announced the two main stage keynote speakers for Convening Leaders 2025 (CL25).

“Our universal environment is complex and constantly evolving; therefore, understanding global dynamics and principled leadership is essential for success,” said Karamat. “The global business events industry must not only keep pace, but we must also drive transformation. The insights presented by Kishore and Liz will challenge us to think beyond the ordinary and encourage us to look at challenges as opportunities as we continue to expand our reach and influence.”

Mahbubani, former present of the United Nations Security Council, will kick Monday, January 13th on the mainstage. Mahbubani will focus on shifting global power dynamics. Cheney, former United States congresswoman, will start on Tuesday, January 14th will discuss the pole of principled leadership.

Smart Meetings says: In an ever-changing world, CL25’s focus on encouraging global business events and going beyond boundaries is a necessary and essential asset for planners. The stellar lineup of speakers gives the industry the ability to explore, engage and evolve.

Cvent Acquires Splash

Sept. 5 2024—The event marketing tech company Splash has been acquired by the event software company Cvent in the latter’s latest move to expand its field marketing product suite. Splash provides users with tools to manage measurable, repeatable event programs. Over 60 Fortune 1,000 companies currently employ their services.

The acquisition will expand buyer reach, streamline more planning elements, generate brand awareness and provide more metrics in order to measure event outcomes.

“We admire Cvent’s long-time innovation and leadership in the meetings and events space especially as we see growing recognition of the importance of events among marketers and CMOs,” said Matthew Curry, Interim CEO of Splash. “For over a decade we have empowered marketers to create valuable, repeatable events through our powerful, intuitive tools. With Cvent, we look forward to accelerating event marketing success, making it more accessible, measurable, and impactful for businesses worldwide.”

Smart Meetings Says: Since Cvent was purchased by Blackstone in 2023, they have made some careful acquisitions. We expect more to come.

Thousands of Hotel Workers Walk Out in Labor Day Strike

Update Sept. 3—The number of hotels has now increased to 25 in nine cities with each city’s strike planned to last one to three days. You can see in real time what hotels, where are striking at a UNITE HERE Link that will be updated with changes.

Sept. 1, 2024—Hotel workers at 24 hotels in eight cities—Boston; Greenwich, Connecticut, Honolulu, Kauai, San Diego, San Francisco, San Jose and Seattle at Hilton, Hyatt and Marriott branded properties—went on strike Sunday and other cities could follow, according to the union UNITE Here. specifically, strikes have been authorized in Baltimore; New Haven, Connecticut; Oakland, California and Providence, Rhode Island.

The union is calling for higher wages, fair staffing and workloads and the reversal of Covid-era service cuts. They say their wages aren’t enough to cover the cost of living and many have to work two jobs to make ends meet. The union says that many hotels took advantage of the pandemic to cut staffing and guest services that were never restored, causing workers to lose jobs and income—and creating painful working conditions.

The union pointed to record high room rates and $100 billion in operating profits in 2022, but a 13% decline in hotel staffing per occupied room from 2019 to 2022 in the form of understaffing, ending automatic daily housekeeping and removing food and beverage options.

The union urges guests not to eat, sleep, or meet at any hotel that is on strike during the busy holiday weekend or where workers have been on strike until they secure a new contract. Hotels may suspend services while trying to operate with skeleton staffing, and picket lines will run outside struck hotels for up to 24 hours a day. Guests are encouraged to consult the union’s travel guide and use its Labor Dispute Map, where they can search hotels by name or city to learn whether a hotel is on strike and find alternatives.

Smart Meetings Says: Check in with your hotels for upcoming programs to determine the service situation. More tips for managing venue union actions here.

David DuBois Appointed to Director Role at Matchpoint

Aug. 29, 2024—David DuBois, a visionary leader in the MICE industry, has taken a new role with Matchpoint, where he will serve as the director of strategic development. DuBois spent 11 years as the president and CEO of the International Association of Exhibitions and Events (IAEE), and most recently served as president and CEO of Exhibitor Group.

Matchpoint has made significant strides in the evolving industry as an AI-powered professional networking event. As director of strategic development, DuBois brings extensive industry connections alongside significant expertise.

“The innovative approach that MatchPoint brings to professional networking aligns with my passion for connecting people and advancing the events industry,” DuBois says. “I look forward to contributing to the continued success of MatchPoint and building strategic partnerships that will drive monumental growth. Additionally, having had the pleasure of co-founding the Exhibitions and Conferences Alliance (the exhibition and conferences advocacy and public policy entity) I have a similar passion for the launch of MatchPoint as we enhance the networking experiences for professionals worldwide.”

Matchpoint co-founder Bill McGlade says, “David’s unparalleled experience and strategic insights are exactly what MatchPoint needs as we continue to innovate and lead in the AI-powered networking space. His contributions will be invaluable as we work towards our vision of revolutionizing professional connections.”

Legends Completes Acquisition of ASM Global

Aug. 27, 2024—The merger of two major live event service providers Legends and ASM Global was official last week. The combined company emphasized their “data-driven, customizable solution across all areas of venue operations and revenue generation focused on delivering exceptional fan and guest experiences in the sports, entertainment, attractions, conventions and leisure industries.” The company offers venue planning and management, content and event booking, merchandise and hospitality services. 

Smart Meetings Says: As sports stadiums have developed more sophisticated meeting spaces and catering options, sourcing arenas for events has become a big business.

Kentucky Exposition Center Breaks Ground on Expansion

Aug. 27, 2024—Kentucky Venues (kyvenues.com) unveiled the visual concepts for Kentucky Exposition Center’s Phase I & II renovations last week. The group broke ground to celebrate the multimillion dollar renovation plans for the facility, located in Louisville. Phase I is projected to cost $180 million and will include a newinterconnected350,000totalsquare feet multi–purpose building with the capabilities to host events ranging from livestock competitions and equine events to trade shows and sporting events. In the $213 million Phase II, Kentucky Exposition Center will redevelop the West Wing, West Hall and Pavilion into a singular, connected 249,000sq. ft. multi–purpose building. Construction will begin in 2025.

Smart Meetings Says: Look for an additional $76 million in enhancements, including wayfinding and payment technology, that will make the spaces even more meeting-friendly in the future.

ATL Airport District Passes Torch to New President

Aug. 27, 2024—At a Going for the Gold-themed annual meeting, ATL Airport District Convention & Visitors Bureau President Cookie Smoak literally passed a symbolic torch to Executive Director Mercedes Miller, who will take the President role Sept. 1 when Smoak retires.

ATL Airport District Convention & Visitors Bureau (CVB), the destination marketing organization for the cities of College Park, Hapeville and Union City, announced at the meeting that the CVB’s sales team fulfilled more than 1,000 leads during the 2023-24 fiscal year, which resulted in more than 69,000 room nights booked. In total, the CVB’s efforts produced an estimated economic impact of $81,447,319.

Renee Montgomery, a two-time WNBA Champion and vice president and co-owner of the WNBA’s Atlanta Dream, whose homecourt is the District’s own Gateway Center Arena, delivered an impactful and inspirational keynote, encouraging attendees to strive for excellence in their lives. During her remarks, Montgomery said, “once your goal is established, you must believe without a shadow of a doubt you can get there. I believed each time I put up a shot that it was going in. If I missed, I was shocked! That determination and belief in yourself will propel you to your gold standard.”

Smart Meetings Says: As a flurry of changes occur at the top ranks of CVBs across the country, maintaining relationships will help preserve access to resources and information.

Echo Experiential Result of New Exhibit Service Partnership

Aug. 27, 2024—Echo Media Group and Skyline Displays of Orange County announced today the formation of Echo Experiential, an alliance dedicated to serving the event and exhibit needs of companies across all industries. This new offering combines award-winning marketing communications expertise coupled with the ability to plan, design, build exhibits, and manage the logistics for events and trade shows for a one-stop event planning shop. Skyline Displays have been in the business for more than 40 years building custom exhibits and Echo Experiential markets itself as storytellers.

Smart Meetings Says: Expectations for trade show floors have changed with attendees expecting experiences rather than swag and sales pitches. That could impact the landscape of resources available to provide that higher level of immersion.

Visit Dallas Highlights Maverick Spirit

Aug. 26, 2024—After nearly two years of comprehensive research and stakeholder engagement, Visit Dallas has launched a new destination branding campaign is centered around the “Maverick, Can-Do” spirit that makes Dallas unique; a confident energy generated by its people—a diverse, welcoming intermingling of personalities, perspectives and passions. New ads showcase culinary, entertainment, arts, meeting and LGBTQ+ travel—doing things the Dallas way “Cause we can,” as the ad copy reads.

Smart Meetings Says: It is refreshing to see a destination embrace all audiences by highlighting local values.

EIC Launches Survey for Futures Landscape Study

Aug. 22, 2024—The Events Industry Council (EIC) today released a survey for its Futures Landscape Study. It is one aspect of a year-long project to examine the emerging issues that play the biggest role in the evolution of the business events industry. Developed in partnership with the Society for Incentive Travel Excellence (SITE) Foundation, the survey covers a diverse range of topics, including political and geopolitical issues, economic trends, technology, safety and security and environmental impact.

Results will be used to shape the content and themes of the EIC Futures Landscape Report, which will be released in late 2024. Additionally, once the survey closes, EIC leaders, GainingEdge and other stakeholders will present an analysis of the data at the upcoming EIC Council Meeting and Think Tank in September, in San Juan, Puerto Rico.

All representatives in the global business events sector are encouraged to take the survey. In addition, EIC will send the survey to 1,300 Certified Meeting Professionals (CMPs) and is encouraging each of its association and corporate members to share the survey with their respective memberships. The survey will remain open for approximately two weeks.

Take the survey here.

Smart Meetings Says: As the meetings industry changes post-Covid, understanding the pressures meeting professionals face daily is even more important.

Smart Meetings says: The global business events industry continues to evolve—seemingly faster than ever, with the increasing development of technology like AI and our ever more connected world. Identifying the trends that business event professionals around the world are finding most impactful in their work is essential for all members and partners of the industry to gain a more comprehensive understanding of the present-day industry landscape and be better prepared for the future, based on an ability to draw more accurate predictions for the industry’s future development.

Hyatt Hotels to Purchase Standard International

August 20, 2024—Hyatt Hotels Corporation has announced its plan to acquire lifestyle company Standard International, parent company of The Standard, Bunkhouse Hotels and Peri Hotels. The purchase is set to close later this year.

Hyatt’s acquired portfolio will grant it 21 open hotel with roughly 2,000 room, including The Standard hotels in London, New York City and Bangkok, as well as Hotel Saint Cecilia in Austin, Texas.

“We waited a long time to find the right company with whom to join forces,” said Amar Lalvani, Standard International’s executive chairman.

“In choosing Hyatt, we tap into a powerful global infrastructure and loyal guest base. I am very proud that our team has delivered on the potential we saw with The Standard and Bunkhouse Hotels and am honored that Hyatt appreciates how special our brands, properties, and—most importantly—our people are. We have a shared vision for the enormous potential that still lies ahead. I would be remiss not to express my gratitude to Hyatt for taking this bold step forward and to Sansiri [PLC, real estate developer] who has been instrumental in supporting our efforts.”

In addition to its three established hotel brands, Standard International also has two new additions, The StandardX, which launched this month in Melbourne, and The Manner, which launches next month in New York. More than 30 projects with a signed agreement or letter of intent remain in Standard International’s pipeline.

Smart Meetings says: With more hotels under the Hyatt’s World of Hyatt loyalty program, event profs and attendees will have more opportunities to take advantage of the it.

Destinations International Report: Progress and Opportunity for Inclusion

August 20, 2024—In its third iteration since 2020, key findings of The Social Inclusion Study on Destination Organizations conducted by Destinations International included:

• 73% of destination organization and industry partner employees want to see more diversity in their organizations.
• Only 36% of destination and 41% of industry partner employees believe there is sufficient accountability in place if diversity, equity and inclusion goals are not met.
• Collectively, diverse leaders occupy 30% or fewer roles in destination and industry organizations.
• While 72% of destinations have inclusion strategies, 28% do not have formal oversight for these initiatives.

Around 450 destination organizations and 120 industry partners participated in the study.

In a statement, Destinations International said the findings “highlight the need for accountability through alignment, ownership and clear goal setting. These goals should consider the perspectives and needs of underrepresented populations and be incorporated into initiatives and measurable programs.”

Walt Disney World Announces Expansion and Future Attractions

Aug. 12, 2024—On Aug. 10 during the D23: The Ultimate Disney Fan Event hosted in Anaheim, California, it was announced that the Magic Kingdom would be undergoing an expansion, the largest in its history.

The expansion will begin with FrontierLand that will include a brand-new story inspired by Pixar Animation Studio “Cars”.

“We are thrilled to create this original Cars adventure and put our guests in the driver’s seat as we—quite literally—explore a new frontier in Frontierland,” shared Michael Hundgen, Walt Disney World Portfolio Executive Producer at Walt Disney Imagineering.

“Part of pioneering this new story includes tapping into the themes of exploration and adventure that inspire so many of us to keep propelling forward. Anytime we touch Magic Kingdom, we recognize the massive responsibility that exists to get it right and tell stories that connect with our guests.”

Smart Meetings Says:

The unique spaces in theme parks make for memorable backdrops for evening receptions after park hours and new attractions create excitement with attendees. Stay tuned for more details as construction begins.

HostsGlobal Welcomes Condor Travel as its Newest Member

Aug. 1, 2024—International destination management company (DMC) HostsGlobal welcomes leading South American DMC Condor Travel as its newest member. Condor Travel has operations in six countries, including Brazil and Peru. With the addition of Condor Travel, HostsGlobal now expands its reach into South America, and globally, six continents.

Condor Travel has spent the last two decades establishing its deep-rooted passion for South America and has provided leading event management services that highlight the dynamic region’s unique landscapes, flavors and cultures. With this new member, HostsGlobal can now offer its clients more destination options and services, and Condor Travel gains the ability to expand its client reach.

Jascivan Carvalho, Condor Travel’s inbound business director, says, “Joining Hosts Global is a significant milestone for us. We are thrilled to be part of an esteemed global alliance that shares our commitment to excellence. We look forward to collaborating with Hosts Global to offer unparalleled experiences and exceptional service in Brazil and Peru.”

Smart Meetings says:

South America has continually seen increasing demand from the MICE industry. In a post-pandemic age when engaging travel is top of mind, and planners know that their attendees seek authentic experiences in exciting destinations, DMO partnerships are critical. This partnership expands the reach of both Hosts Global and Condor Travel, and will offer planners increased options as they seek to meet their own clients’ needs and wishes.

ASM Global Signs Net Zero Carbon Events Pledge

July 31, 2024—ASM Global, the world leader in venue development and management has signed The Net Zero Carbon Events (NZCE). The pledge reaffirms ASM Global’s commitment to environmental sustainably and climate change awareness.

“We believe in the importance of sustainability as a key driver of our future. With this in mind, we have pledged to take action and lead our industry to accelerate our engagement in the NZCE pledge,” said Dan Hoffend, SVP Convention Centers, ASM Global.

Smart Meetings says: 

By signing the Net Zero Carbon Events initiative, ASM Global has set itself as a major player and role model in environmental and sustainability awareness within the meetings industry. With over 400 venues across the world, ASM Global has the ability to set a precedent for the future of the industry as a whole.

Hotel Strikes Loom in 4 U.S. Cities

July 29, 2024—In the face of potential strikes at hotels in Boston, Honolulu, Providence and San Francisco, Unite Here, the union representing hotel workers, has advised meeting professionals to have protective language in all hotel contracts to allow cancellation in the event of labor disputes.

The union said strikes are possible as early as this summer as some 13,500 hotel workers vote whether to authorize strikes in those destinations at properties flagged by several major brands, including Hilton, Hyatt, Marriott and Omni. The voting begins Aug. 6.

If strikes are approved, picket lines and other actions can be called after contract expirations at the affected properties. Contracts in some cities have already expired, while others expire in the coming weeks. “These labor disputes carry the risk of significant disruptions to meetings and events planned in these cities,” said a Unite Here press release.  

“During the COVID years, hotel executives enacted widespread cuts to staffing, services, and guest amenities nationwide. These cuts are taking center stage in upcoming potential labor disruptions, as union members demand that hotels ‘respect our work’ by reversing them,” the union stated.  

The union is also seeking increased wages for hotel workers.

 “Momentum is building for strikes this year because workers are at a breaking point while the hotel industry is making record profits,” said Unite Here International President Gwen Mills. “Meanwhile, wages aren’t enough to cover the cost of living, and many workers have two or even three jobs.”

Last year, Unite Here members won record contracts after rolling strikes at Los Angeles and Orange County hotels.

Smart Meetings says:

If your group has an official position of not crossing labor picket lines, or if a labor action would significantly impact attendance of group members, keynoters or panelists, and if time allows, consider shifting your event to a hotel that has already agreed to a new labor contract for its workers—or to a different city. DMOs and tourism boards in the destination can often help in locating a new venue. Learn more here and here.

Biden-Harris Administration to Grant More Than $374 Million to Improve Airports

July 26, 2024—U.S. Department of Transportation’s Federal Aviation Administration recently announced more than $374 million will be used to improve airfield, safety and other projects at 299 airports in 46 states and American Samoa.

This is a third round of grants from the Airport Improvement Program, which will fund projects like the construction of new and improved airports, runway and taxiway repairs, airfield lighting and signage maintenance, and the purchase of equipment to operate and maintain airports.

Airports set to receive funding include Miami International Airport (MIA) in Florida, Denver International Airport (DEN) in Colorado and Birmingham-Shuttlesworth International Airport (BHM) in Alabama.

Smart Meetings says:

Improved airport infrastructure can ensure meeting professionals and their attendees make it safely and on time to and from the event. Less hiccups mean meeting profs can focus on the attendee experience and other important matters during the event.

Pechanga Resort Casino Becomes Founding Partner of Intuit Dome

July 26, 2024–Pechanga Resort Casino has expanded its partnership with the Los Angeles Clippers to becomes its exclusive tribal casino and a founding partner of Intuit Dome, set to open Aug. 15. The two organizations plan to host community events each year. When the partnership began in June, the Pechanga and the Clippers donated laptops and supplies to Ortega High School in Lake Elsinore, California, to help students apply for colleges, jobs and financial aid.

“We are excited to partner and support the Clippers as they open their new home, Intuit Dome,” said Ken Perez, president of Pechanga Development Corporation. “This partnership expands the Pechanga brand and presence in Southern California sports and entertainment while making our communities better and stronger.”

Smart Meetings says:

Intuit Dome is part of a new generation of arenas that offer more than sports and concert venues. Anchored in their communities, they are memorable places for small and large gatherings and feature some of the most advanced AV available. Learn more about event rental here.

Southwest Airline Announces Changes to Seating Policy

July 24, 2024—Southwest Airline recently announced a change to their seating policy. Southwest will now be assigning seats to travelers, who will also be able to purchase premium seating options for all available flights.

“Moving to assigned seating and offering premium legroom options will be a transformational change that cuts across almost all aspects of the Company,” says Bob Jordan, President, CEO, & Vice Chairman of the Board. “Although our unique open seating model has been a part of Southwest Airlines since our inception, our thoughtful and extensive research makes it clear this is the right choice—at the right time—for our Customers, our People, and our Shareholders. We are excited to incorporate Customer and Employee feedback to design a unique experience that only Southwest can deliver. We have been building purposefully to this change as part of a comprehensive upgrade to the Southwest experience as we focus on Customer expectations – and it will unlock new sources of revenue consistent with our laser focus on delivering improved financial performance.”

Smart Meetings says: 

For planners and attendees who appreciate Southwest’s service but aren’t a fan of looking for a free space when boarding in the last group of their flight, the news alleviates one less stressful factor on route to your next event.

Miami Beach Convention Center Becomes Certified Autism Center

July 24, 2024—The Miami Beach Convention Center (MBCC) has been named a Certified Autism Center (CAC). This follows the Greater Miami Convention Center that achieved its certification in April.

“Achieving the Certified Autism Center™ designation marks a pivotal next step in our commitment to inclusivity, and I am extremely proud of our staff’s dedication and achievement. This autism certification enables the Miami Beach Convention Center, owned by the City of Miami Beach and proudly managed by Oak View Group, to better serve visitors with special needs, setting a new standard for accessibility in the events industry,” says MBCC General Manager Freddie Peterson.

Smart Meetings says:

By being named a CAC, MBCC has proven it can accommodate the needs of differently-abled guests. It takes work for venues to achieve this title: at least 80% of guest-facing staff must complete IBBCES’s training and pass an exam on serving guests with autism and other sensory disorders. The facility undergoes an onsite review by IBCCES professionals and must commit to continued training. By choosing a CAC to host an event, planners demonstrate they are aware of the needs of all participants and attendees, which goes way into making them feel seen and appreciated among the thousands of people invited to the event. and can expand their own client satisfaction and loyalty.

For more on creating inclusive events, read Smart Meetings’ article Neuroinclusion: Events for Everyone.

Jamaica Rebounds After Beryl

July 24, 2024—Despite the recent challenges posed by Hurricane Beryl, Jamaica’s tourism sector has demonstrated remarkable resilience, welcoming over 105,000 stopover visitors since reopening its ports. Minister of Tourism, Hon. Edmund Bartlett shared this statistic during his closing presentation of the 2024/2025 Sectoral Debate in Parliament to underscore the industry’s strength and contribution to the Jamaican economy.

“On July 2^nd and 3^rd, we had no visitors arriving in Jamaica,” said Minister Bartlett. “However, on the Fourth of July, we started receiving visitors again and in just 11 days, we have brought in 105,000 stopover visitors. This is what resilience looks like.” He noted that the rapid rebound is a testament to Jamaica’s well-honed disaster preparedness plans and the unwavering spirit of its tourism stakeholders. The Minister further explained that the arrival numbers received a significant bump thanks to patrons visiting for Reggae Sumfest 2024, currently underway in Montego Bay.

Smart Meetings says:

NOAA National Weather Service forecasters at the Climate Prediction Center predict above-normal hurricane activity in the Atlantic basin this year due to warmer than average ocean temperature, a major driver of tropical activity. Check in with NOAA and local authorities frequently in advance of your program and understand that effects can be highly localized with many areas escaping damage while others nearby are hit much harder and plan accordingly. 

Destinations International Announces Location for Next Year’s Annual Convention

July 18, 2024—On the tail end of the Destinations International (DI) 2024 Annual Convention, the organization has announced that next year, the convention will take place in Chicago. This year’s convention took place in Tampa, Fla. This year saw record-breaking attendance with nearly 1,900 attendees and 34 countries and territories around the world.

Don Welsh, CEO of DI, said, “We’re deeply grateful to Visit Tampa Bay president & CEO Santiago Corrada and his outstanding team for their warm hospitality, partnership and hard work to make this year’s convention an unforgettable experience.

“We’re excited to be heading to Chicago next year for our 2025 Annual Convention and look forward to working with Rich Gamble, interim CEO at Choose Chicago and his entire team to plan another must-attend conference for our members. Chicago holds a special place in my heart as my family and I called it home for five years when I served as the CEO of Choose Chicago.” 

Destinations International Announces 68 CDME Recipients

July 17, 2024—Destinations International has announced the 68 industry leaders that have earned the Certified Destination Executive (CDME) designation in 2024. The news was announced during the Annual Convention in Tampa, Florida this week.

“Congratulations to the new CDME credential recipients, representing the pinnacle of individual accomplishment in the tourism sector,” says Don Welsh, President and CEO of Destinations International. “These distinguished leaders have enhanced their professional expertise, preparing themselves to navigate the evolving challenges and competitive dynamics within our industry.”

The CDME certification program is designed specifically for destination management professionals and is the industry’s highest individual educational achievement. The program prepares destination professionals to use their experience and knowledge to focus on the key concepts of vision, leadership, productivity, and business strategies.

Workers at Hyatt Regency Crystal City File for Union Election

July 15, 2024—Housekeepers at the Hyatt Regency Crystal City have filed for a union election after only 70% signed union authorization cards. The workers are organizing with UNITE HERE Local 25 that works with 6,500 hospitality workers in Maryland, D.C., and Virginia. The hospitality workers are seeking higher pay, benefits, fair workloads and respect.

“I am responsible for cleaning spaces over 14 floors of the hotel during a single shift,” says Aymane Mokrane, a Houseperson at the hotel. “One day recently I was so tired I slept on the floor after getting home, I couldn’t even make it to my bed. We need the same union protections as workers at the Hyatt Regency in Washington have.”

Local 25 has filed an Unfair Labor Practice charged against Hyatt, as well as its subcontractor J&B Cleaning.

“A supermajority of housekeepers at the Hyatt Crystal City have spoken loud and clear, and they want a union,” says Paul Schwalb, Executive Secretary-Treasurer of UNITE HERE Local 25. “Their work is exhausting and even painful. They deserve the standards, rights, respect, wages and benefits that union hotel workers in D.C.’s Hyatts have won.”

EIC Opens CMP Needs Assessment Survey

July 11, 2024—The 2024 CMP Needs Assessment Survey is now live. The 10-minute survey gathers information from CMPs on the challenges and opportunities they see in the industry and assesses how the CMP designation has served them. EIC will use the results to shape the CMP experience for CMPs around the world.

Take the survey here.

AHLA Releases Statement on Human Trafficking Awareness Training Recognition Act

July 11, 2024—American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey released a comment on the introduction of the Human Trafficking Awareness Training Recognition Act. The act would require the Department of Homeland SEcurity (DHS) to create a certification program that would allow for businesses to train their employees to recognizes and react to a possible human trafficking situation.

“The Human Trafficking Awareness Training Recognition Act would complement our industry’s anti-trafficking efforts by providing important third-party validation for hotels’ training and prevention initiatives,” says AHLA Interim President & CEO Kevin Carey. “We are grateful to Reps. Valadao and Carter for introducing this important bill and look forward to helping them pass it into law.”

The act was introduced by Reps. David Valadaos, R-Calif., and Troy Carter, D-La.

The American Hotel & Lodging Association (AHLA) is the largest hotel association in America. AHLA represents more than 30,000 members throughout the hospitality industry.

Didier Scaillet, Former SITE CEO, Dies

July 10, 2024—Didier Scaillet, CIS, CITP, a longtime events industry executive and former CEO of Society for Incentive Travel Excellence (SITE), died July 9 after a hospital stay in his native Belgium. He was 54 years old.

“All at SITE are shocked and saddened,” said a statement posted on SITE’s website. “Our hearts go out to his wife, Sabine, and his children, Martin, Morgane and Giles.”

The organization said a book of condolences can be accessed at hulsmans-goossens.be.

Scaillet began his career at one of the first association management companies in Europe, quickly rose to be a business partner, noted a bio compiled by SITE Canada.

It continued: “He held various roles with Meeting Professionals International (MPI) as director of European operations, vice-president of global development and chief development officer for MPI and the MPI Foundation.”  He also served as director of the Events Industry Council and first vice-chair of the Incentive Federation.

In addition, Scaillet was vice president for business development for Cruise Lines International Association (CLIA), where he spearheaded the “global redesign and integration of the organization’s executive partnership program and expansion of revenue in new categories and markets.”

He was also instrumental in the development of the Meetings & Business Events Competency Standards, the backbone for SITE’s competency-based education model for incentive professionals.

Most recently, he was senior director of corporate fundraising at the Internet Society Foundation.

You can listen to Smart Meetings TV host Mike Lyons’ interview with him on the podcast Lessons from Leaders here.

Allegretto Vineyard Resort Awards Employees Scholarships

July 9, 2024—The Allegretto Vineyard Resort has announced that it will be awarding 15 local employees and family members scholarships through the 2024 Ayres Cares Scholarship Fund.

“Knowing that the Ayres Group recognizes the same excellence in our employees that we witness daily means so much to us,” says Rich Verruni, general manager of the Allegretto. “Our team is filled with potential, and it’s an honor to see so many of them recognized by these scholarships.”

Scholarship winners are in various educational programs including college, community college, trade schools and vocational training.

Hurricane Beryl Updates Across the Caribbean and Texas

July 8, 2024—After Hurricane Beryl crossed the Caribbean late last week, Meetings Incentive Experts (MIE), Hyatt Inclusive Collection and Visit Jamaica have shared positive updates.

As of July 1, the storm was classified as a Category Four, which the National Hurricane Center (NHC) called “an extremely dangerous and life threatening situation.” Hurricane Beryl is currently moving through Texas as a Category One storm.

Hurricane Beryl moved past Jamaica on July 3rd. Thanks to strong preparation, hotels and resorts in the area, and their guests and staff, remained safe. Jamaica’s general tourism infrastructure maintained no wide-scale impact, according to the Hon. Edmund Bartlett, Jamaica’s Minister of Tourism. “Jamaica is open for business and, once again, the resilience of the Jamaican people is on full display,” he says.

Sangster International Airport (SIA) in Montego Bay, Norman Manley International Airport (NMIA) in Kingston, The Ian Fleming International Airport (IFIA) in Ocho Rios and Jamaica’s cruise ports in Montego Bay, Ocho Rios and Falmouth are all currently open.

In a press release, Hyatt also shared a list of its many Inclusive Collection Resorts throughout the Mexican Caribbean that faced no property damage and remain fully operational. Cancun International Airport (CUN) and Cozumel International Airport (COZ) are open and operational.

Hurricane Beryl was downgraded to a Category Two storm upon making landfall near Tulum early Friday, July 5. At that time, maximum sustained winds reached 70 miles per hour. The area faced no major damage, according to MIE Cancun Operations Manager Fernanda Franco, in a press release, who said, “The MIE Office utilized our Hurricane Management Procedures and everyone is safe.”

The storm weakened to a tropical storm after moving beyond Mexico’s Yucatán Peninsula, but regained strength as it crossed over the Gulf of Mexico.

Visitors to locations throughout the Caribbean are still advised to look to their travel providers and airlines for updates prior to their arrival.

Early July 8, the storm made landfall on the Gulf Coast of Texas, about 85 miles south-southwest of Houston, with maximum sustained winds up to 80 miles per hour. The storm currently moves through Houston. At this time, reported deaths include at least 11 people in Jamaica, Venezuela, Grenada and St. Vincent and the Grenadines and three in Texas’s Harris County, which includes Houston.

View live updates to the storm on NHC’s website.

U.S.-Mexico Join WTTC Council to Promote Sustainable Travel

July 5, 2024—The World Travel & Tourism Council and the U.S.-Mexico Foundation entered into a Memorandum of Understanding to enhance cooperation in fostering sustainable growth in North America’s tourism sector, an industry valued at $3 trillion. 

By leveraging the expertise and resources of both organizations with the help of public-private sector agencies, the alliance could influence policy and open opportunities for innovation.

“Tourism and people connectivity are clear examples of what can be achieved,” said Enrique Perret, US.-Mexico Foundation managing director.” This agreement…will help bring out the potential of the region as an economic and tourism powerhouse.”

It’s Official: Tulsa is the Capital of Route 66

July 3, 2024—If anything is almost as red, white and blue as the Fourth of July, it’s storied Route 66. And now the city of Tulsa, Oklahoma, owns the copyright to call itself “Capital of Route 66.”

The fabled “Mother Road” was born in 1926. Today, the highway where you can get your kicks still stretches 2,278 miles from Chicago to Santa Monica, California. And even though the interstates have stolen much of its status, it attracts millions of nostalgic road warriors each year.

Tulsa boasts 28 miles of Route 66 within its city limits, bookended by Gateway Arches on the east and west. Travelers pass by dozens of neon signs and other landmarks that harken back to the days when it was the main thoroughfare through much of the country. Motoring past Buck Atom’s Cosmic Curios, for example, they will surely notice 21-foot-tall Buck Atom Muffler Man and his new companion, Stella Atom Space Cowgirl.

“Route 66 is an integral part of Tulsa’s identity and we’ve long been known as the Capital of Route 66. To have this official designation is an exciting day for Tulsa, our region, and the state of Oklahoma,” proclaimed Tulsa Mayor G.T. Bynum.

L.A. City Council Moves Forward L.A. Convention Center Expansion Plans

July 3, 2024—The Los Angeles City Council has voted to move forward the LA Convention Center (LACC) Expansion and Modernization Project. The design-build delivery model will connect the two existing South and West Exhibit Halls with one contiguous hall, adding 190,000 sq. ft. of space. It will also add 55,000 sq. ft. of new meeting room space and 95,000 sq. ft. of multipurpose space, as well as redesign Gilbert Lindsay Plaza, expanding public open space and spearheading an exciting outdoor venue.

In the upcoming months, the City will work with architects AEG, Plenary and Populous and general contractors PCL and Webcor to finalize design plans, schedule and costs. Construction will begin in spring 2025 and is slated to be completed before the 2028 Olympic and Paralympic Games take place in LA.

Chief Tourism Officer and Executive Director of the City Tourism Department Doane Liu says, “Despite being the second largest city in the United States, the LACC is currently a second tier facility and we are losing out on business to other cities due to the constraints of the Convention Center.” Calling the public infrastructure project “essential for LA’s future,” Liu says, “With this expansion, LACC will become a premier destination that is able to pursue larger events that bring visitors to LA who spend money at our local hotels, restaurants and attractions, adding additional revenue to the City’s General Fund.”

The LACC currently hosts nearly 200 events and two million visitors each year. Local businesses, especially downtown, rely on direct and indirect spending from the LACC. The expansion project is anticipated to draw over $165 million in visitor spending annually, and will create 7,445 new jobs during construction and 2,147 jobs on an ongoing basis.

“We’re excited that an upgraded facility will allow us to expand our event base with more top-tier programs and allow our current clients continued growth opportunities, says LACC General Manager Kimberly Weedmark. “An expanded and modernized Center will provide our customers with innovative technology and demonstrate leadership in sustainability. We look forward to delivering excellent service and exceeding clients’ and guests’ expectations at every event.”

ETHOS Event Collective Announces Passion Project initiative

July 1, 2024—Ethos Event Collective has announced the launch of the Passion Project initiative that’s goal is to connect clients with charitable organizations within the community they inhabit. As part of the project, Ethos will also be giving back 1% of program profits to those charities.

“At Ethos, we believe that destination management is not just about coordinating events; it’s about creating meaningful experiences that leave a lasting impact,” says Joe Fijol, Founder and Principal of Ethos Event Collective. “Purposeful Planning™ is at the heart of everything we do, driving our commitment to excellence and social responsibility.”   

Founded in 2021, the goal of Ethos Event Collective is to create memorable experiences that reflect their client’s aspirations.

Category 4 Storm to Hit Caribbean

July 1, 2024—Hurricane Beryl, currently a Category Four storm, is moving across the Caribbean Sea towards Mexico’s eastern coast. At this time, the eyewall of the storm is moving through the southern Windward Islands, including Grenada, Barbados, St. Vincent and the Grenadines and Tobago. A hurricane watch is in place for Jamaica; Martinique, Trinidad and St. Lucia have established a tropical storm warning; and portions of the Dominican Republic and Haiti have established a tropical storm watch.

The storm has been called “an extremely dangerous and life-threatening situation” by the National Hurricane Center (NHC). Destructive winds, heavy rainfall and flash flooding are expected in the southern Windward Islands region late Monday morning through the afternoon. AccuWeather reports that as of this morning, the storm has sustained winds of 140 mph and that this intensity is expected to continue throughout the day.

No confirmed reports to meetings hotels or convention venues are reported at this time.

Disney Cruise Line Sailing from Singapore in 2025

June 27, 2024—Starting in 2025, Disney Cruise Line will be offering vacation packages to Singapore. This will be the first Disney Cruise Line to homeport in Asia. The adventure will include three and four-night voyages offering a magical experience at sea and an immersive experience for all.

“We’re bringing the magic of Disney Cruise Line to Asia for the first time ever, and we want to give our guests the cruise relaxation and Disney fun they can only experience aboard one of our ships,” says Sharon Siskie, senior vice president and general manager, Disney Cruise Line. “When they set sail on the Disney Adventure, guests will find incredible, immersive areas that bring the worlds of Disney, Pixar and Marvel to life in ways like never before – and these uniquely Disney experiences will inspire families to reconnect, recharge and make unforgettable memories that they’ll cherish forever.”

Choose New Jersey to Open New Jersey West Coast Center in Bay Area

June 27, 2024—Choose New Jersey has announced they will be opening a New Jersey West Coast Center in Sunnyvale, California. This new venue will focus on helping companies headquartered in the West Coast that focus on artificial intelligence, technology, and film industries to expand beyond towards the East Coast.

“Building upon our successful model of opening New Jersey Centers in key international markets, Choose New Jersey is thrilled to announce the opening of our first domestic center outside of New Jersey,” says Wesley Mathews, President & CEO of Choose New Jersey. “New Jersey is the perfect East Coast complement to the Bay Area’s large and well-funded innovation ecosystem.”

The Center is scheduled to officially open on July 15, 2024.

ASAE Announces 2024 Exceptional Leadership Honorees

June 24, 2024—Today, ASAE announced the recipients of the Individual Honors for Exceptional Leadership. This award honors professionals who have demonstrated exemplary support of ASAE, the association community and society at large. These awards will be presented during the 2024 ASAE Annual Meeting & Exposition Aug. 10-13, 2024 in Cleveland, Ohio.

The 2024 honorees are:

• Key Award: Gabriel Ekert FASAE, CAE, CEO at Building Owners and Managers Association (BOMA) of Georgia and BOMA Georgia Foundation.
• Professional Performance Award: Stefanie Reeves, FASAE, CAE, deputy chief of pubic policy and engagement at American Psychological Association
• Academy of Leaders Award: Dr. Lowell M. Aplebaum, EdD, FASAE, CAE, CPF, CEO at Vista Cova

Each award honors leaders with different achievements. The Key Award recognizes chief staff executives who demonstrate exceptional leadership and commitment to voluntary membership organizations; the Professional Performance Award recognizes association executives at the top level in their organizations but not in the role of CEO of who have made important contributions; and the Academy of Leaders Award honors consultants or industry partners who have demonstrated outstanding support for ASAE and the association community.

Destinations International Announces Recipients of HBCU Scholarships

June 24, 2024—Destinations International (DI) today announces nine recipients of the Destinations International Foundation Historically Black Colleges and University (HBCU) and Hospitality scholarship. To date, the foundation has raised over $225,000 USD from individual and organization donors to support this program. Each student will receive $8,000 USD for the 2024-2025 academic year.

DI and industry partners, through the DI Foundation, created the program to support underrepresented and ethnically diverse students seeking degrees in hospitality or tourism management and to provide those students with support and guidance throughout their academic journeys through pairing them with local mentors and participation in ongoing learning programs with DI members throughout the academic year.

“The goal of the scholarship is to provide historically underrepresented students interested in the hospitality industry with an avenue to connect and learn about the many career paths that exist, as well as lessening the financial burden on the emerging your professionals, says DI President and CEO Don Welsh.

The 2024-2025 HBCU Scholarship recipients include:

• Cassandre Bossicot, Bethune-Cookman University 
• Celine Trombi, Delaware State University 
• Christian Nettles, North Carolina Central University  
• Hannah Weiss, Delaware State University 
• Justin Simon, Morgan State University 
• Kajal Ghising, University of Maryland, Eastern Shore 
• Kaniyah Williams Bailey, Delaware State University 
• Ly Bao Tran Phan, University of Maryland, Eastern Shore 
• Mya Mendoza, Morgan State University 

GRAMMY-Winning Artist Nelly to Perform at 2024 ASAE Annual Meeting and Exposition

June 20, 2024—ASAE has announced that GRAMMY-winning artist Nelly will be headlining the Opening Celebration of ASAE’s 2024 Annual Meetings & Exposition in Cleveland, OH on August 10 at Rocket Mortage Fieldhouse.

“ASAE is excited to have Nelly kick off the festivities at our 2024 Annual Meeting in Cleveland,” says ASAE President and CEO Michelle Mason, FASAE, CAE. “Nelly’s music transcends generations and brings people together, which aligns perfectly with our conference theme. This Opening Celebration will set a powerful tone for the rest of the meeting as we come together to share insights and inspire one another.”

The event’s theme “In Unity, We Thrive,” aims to gather the association community in learning, connections, strategic insights and inspiration.

Hosts Global Expands DMC Services to Benelux Region

June 20, 2024—Hosts Global, destination management company, has announced Creators of Live will be added to its Global Alliance Service. Through this, DMC service will be available to the Benelux region that also includes Belgium, Netherlands and Luxembourg.

“We have grown through creating memorable experiences, forging meaningful connections, and embracing limitless possibilities,” says Jacco Verschoor, Founder of Creators of Live. “We are beyond proud to join the Hosts Global Alliance family and can’t wait to welcome you to our exquisite destinations. Our passion for live communication and events allows us to make stories come alive and create lifelong memories. With over 15 years of expertise in the Hospitality & Event industry, we’ve built a vast and exclusive network of partners worldwide, ensuring that borders do not limit us. Each event begins with a collaborative process, grounded in our creative, exclusive, and hospitable approach, guaranteeing transparency and exceeding expectations.”

Terramar DMC Expands SoCal Team

June 19, 2024—Terramar has announced the expansion of its Southern California team with the addition of Michelle Stansfield, CPCE, as senior sales manager. Her main focus will be Palm Springs’ role within the brand.

“In light of the increased demand in the region overall, it makes sense to continue to match that growth within team Terramar. Michelle brings not only a wealth of experience and knowledge, but a strong presence as a leader in the meetings and events community,” says Lisa DeLeon, vice president of global sales. “There is no better individual to assist with these expansion initiatives and help Terramar continue to grow.”

Travel Portland President & CEO Announces Upcoming Retirement

June 19, 2024—Travel Portland President and CEO Jeff Miller has shared that he will retire in December 2024, and Travel Portland has embarked on a search process to find a new leader for the DMO.

Miller has spent nearly two decades leading Travel Portland, working to shape Portland’s reputation as a premier destination, harness tourism as a force for community good and economic viability and overall lead with extraordinary vision and tireless dedication. During his 19 years in the role, Portland saw record-breaking tourism numbers annually for a decade beginning in 2009. Convention sales saw numerous events come to the city and some of the city’s largest conventions to date. He also oversaw the creation of the city’s Tourism Improvement District (TID), which created new revenue channels to fund greater promotional work. He led the organization through challenges such as the pandemic and delayed tourism recovery.

“I believe in Portland and I believe in the dedicated tourism professionals who will carry the torch after me,” Miller says. “I’m excited to pursue other interests, but also committed to a smooth transition and using the next year to ensure the organization remains well positioned for future success.”

Gary/Chicago International Airport Breaks Ground on $12-Million Hangar

June 19, 2024—Gary/Chicago International Airport (GCIA) broke ground on a $12-million, 47,000-square-foot aviation hangar. When the hangar opens in May 2025, it will house Wingtip Aviation.

The project is being partly supported through Indiana Governor Eric Holcomb’s Regional Economic Acceleration and Development Initiative (READI) grant program, which is providing $1.3 million.

“GCIA has seen extensive growth and investment over the years, and this new hangar is further evidence of the airport’s incredible promise as an economic engine for the City of Gary and our region,” said City of Gary Mayor Eddie Melton. “Investments such as this new hangar create jobs and critical economic investment to the region, helping provide a strong foundation for future economic development.”

This is the latest development in a series of which that began in 2015, starting with the expansion of the GCIA’s main runway in 2015, followed by the addition of its U.S. Customs and Border Protection facility in 2018.

Visit California Driving $62.2 Million Investment to Lure International Travelers

June 18, 2024—Visit California’s Board of Directors recently approved a $156.6 million marketing program around their Lt’s Play and Born to Be Wild (road trip messaging) campaigns.

“Although we face headwinds with a very strong dollar and excessive wait times for visas, international visitors are beginning to return to California in greater numbers,” said Visit California President and CEO Caroline Beteta. Last year, international visitor spending was up nearly 28% year-over-year, growing to 80% of its pre-pandemic peak. The most recent forecast predicts that international visitor spending in California will exceed 2019 levels by 2025. Chinese visitors are still just 48% of 2019 peak numbers.

Marriott-Starbucks Loyalty Collaboration Announced

June 18, 2024—Marriott Bonvoy travel program and marketplace, and Starbucks announced a new collaboration offering benefits to their respective members when they link loyalty accounts. Starting today, members enrolled in both programs can  earn these new benefits such as double stars during stays and Bonvoy point during designated Marriott Bonvoy Weeks.

To celebrate the new loyalty collaboration, Marriott Bonvoy will launch a sweepstakes to win a range of prizes, including a Grand Prize trip to visit each of the Starbucks Reserve Roasteries in Seattle, Milan and Tokyo with a stay in a participating hotel and round-trip air transportation fare included. 

76% of Hotels are Experiencing Staffing Shortages, According to AHLA Survey

June 13, 2024—In May, the American Hotel and Lodging Association (AHLA) conducted a survey of hoteliers in which 76% of respondents reported their hotels were experiencing staffing shortages. 13% reported being severely understaffed, which means that the staffing shortage is affecting the hotel’s ability to operate. 79% report being unable to fill open positions. 50% ranked housekeeping as their most pressing staffing need.

These numbers have worsened since January, when 67% of respondents reported experiencing a staffing shortage. However, in a more positive trend, respondents on average shared they are attempting to fill seven jobs per month, as opposed to nine jobs per month in January.

In response to these shortages, hotels across the board are ramping up pay, benefits and perks to draw employees. Hospitality workers have seen unprecedented growth in their industry since the COVID-19 pandemic, with average wages increasing faster than other industries, as well as increasing benefits and flexibility.

Kevin Carey, AHLA interim president & CEO, says, ““Strong summer travel demand and a nationwide workforce shortage have combined to create more pay, perks, and upward mobility for current and prospective hotel employees. But hotels need access to more workers to continue creating jobs.”

To this end, AHLA is lobbying Congress and the administration for solutions aimed at growing the workforce while also upholding programs that provide hospitality workers with tools and support to achieve successful careers in their industry, such as the Empowering Youth and Registered Apprentice programs.

PCMA Event Achieves Sustainable Event Standards Certification

June 13, 2024—The Events Industry Council has announced that Convening Leaders 2024 (CL23), EIC member PCMA flagship education and networking event, has received Silver Level Certification to EIC’s Sustainable Events Standards.

“PCMA has a unique opportunity – and responsibility — to contribute to the global efforts to mitigate and adapt to climate change,” says Sherrif Karamat, CAE, President and CEO, PCMA and CEMA and Immediate Past Chair of the EIC Board. “EIC’s Standards provide us with a framework to measure our event impact while guiding us to rethink how we plan and produce our work collectively. We now have the necessary baseline to create platforms and environments to drive sustainability leadership, and advocate for the importance of a sustainability by design approach.” 

EIC uses the standards of organizational management, marketing, communications and engagement, climate action, water management, materials and circularity, supply chain management diversity, equity and inclusion, accessibility and social impact.

House passes No Hidden Fees Act for Lodging

June 12, 2024—The lodging industry—from short-term rental platforms like Airbnb to online travel agencies, to metasearch sites and hotels—is a step closer to being required nationwide to tell guests upfront about mandatory fees.

The U.S. House of Representatives this week passed the No Hidden FEES Act in a bipartisan vote.

“It makes sense for all lodging businesses,” said American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey, whose organization has made it a major legislative priority to have such a federal mandate in order to create “an even competitive playing field.”

Despite a glare of negative publicity on hidden resort fees, AHLA’s most recent data shows only 6% of hotels nationwide charge a mandatory resort/destination/amenity fee, at an average of $26 per night. Fees tacked onto basic rental rates are common on short-term rental platforms and other sites that feature lodging.

To go into effect, a Senate version of the bill must yet be passed. It must then be signed by President Biden, whose administration has pushed for transparency in hidden fees charged to customers by corporations, including airlines. The Federal Trade Commission recently proposed a ban on junk fees that would make it illegal not to disclose the purpose of any extra fees a consumer is required to pay.

Visit Orlando Launches New Meetings Website

June 11, 2024—Visit Orlando has announced the creation of enhanced websites along with a new meetings website to better promote Orlando to meeting planners, attendees and travel professionals.

The website, OrlandoMeetings.com, will be a one-stop shop for meeting planners and offers vital information and resources for planners as well as the ability to submit RFPs.

Following considerable research to understand the needs of their patrons the VisitOrlando.com, OrlandoMeeting.com, VisitOrlando.org, MagicalDining.com are now available in Spanish, Portuguese, French Canadian and German.

“These new platforms are more than just websites — they serve as gateways to our destination for all of our unique audiences around the world, especially meeting planners and attendees,” says Casandra Matej, president & CEO, Visit Orlando. “As one of the first opportunities meeting planners have to connect with our destination and make decisions about how they spend their time and resources, it is critical we make the experience as helpful and meaningful as possible.”

New features include:

• Modern engaging design
• Better performance
• Multilingual support
• Interactive neighborhood maps

The new language websites can be found here:

• Spanish: es.VisitOrlando.com
• Portuguese: pt.VisitOrlando.com
• French Canadian: de.VisitOrlando.com 
• German: de.VisitOrlando.com

ASAE Honors Four Association Leaders as its 2024 Class of Fellows

June 11, 2024—Today, ASAE announced that four association leaders have been selected for its 2024 class of Fellows. Each year, the ASAE Fellows program recognizes and honors association leaders making notable, sustained contributions to both their own organizations and the association industry as a whole.

The 2024 ASAE Fellows are:

• Neal Couture, FASAE, CAE – CEO, The American Society for Nondestructive Testing (ASNT)
• Rita Chen Fujisawa, MBA, FASAE, CAE – CEO/executive vice president, California Association of Health Facilities
• Sheri Sesay-Tuffour, PhD, ICE-CCP, CNED, FASAE, CAE – CEO, Pediatric Nursing Certification Board
• Zack Wahlquist, MS, RCE, FASAE, CAE – CEO, Chicago Association of REALTORS^®

Cvent Passkey and FreedomPay Join Forces for Credit Card Security

June 11, 2024—Cvent, the leader of meetings, events and hospitality technology provider and FreedomPay, a leader in Next Level Commerce technologies, have shared an integration and payment tokenization initiative at Cvent CONNECT in San Antonio, Texas.

“Today’s buyers and suppliers want greater security, personalization and efficiency, and we’re proud to partner with a leading, global organization like Cvent, which shares in our commitment to ensuring each of those areas is not only addressed but prioritized. Our combined focus on innovation and dedication to data security represents the future of hospitality and group business,” says Nate Ware, SVP sales & Digital Development at FreedomPay.

The integration will allow for direct tokenization of credit card numbers, which helps hoteliers deter against payment fraud and data breaches.

Meet Hawai’i Launches New Website for Planners

June 10, 2024—Meet Hawai’i has announced the launch of a newly refreshed website to draw meetings, conventions and business groups to the Hawaiian Islands.

The Meet Hawai’i website offers one-stop destination portal for planners and now includes an interactive map of the Hawaiian Islands, unique venues, voluntourism experiences, sustainability programs and Hawaiian cultural learning and corporate social reasonability opportunities.

Cvent Acquires AI-powered Online Vendor and Supplier Sourcing Platform, Reposite

June 10, 2024—Cvent today announced its acquisition of Reposite, an AI-powered online vendor and supplier sourcing platform, in a move to expand its global vendor and supplier sourcing marketplace.

Reposite offers a curated database of over 35,000 vendor offerings, including transportation, restaurants, entertainment, staffing, gifting and more, along with RFP creation tools and AI-powered quote matching solutions. With this acquisition, Cvent will extend its sourcing offerings with Reposite’s diverse inventory of vendors to grow and expand the Cvent Vendor Marketplace; utilize Reposite’s AI-matching technology to pair planner RFPs with the best-fit suppliers based on geography, group size, event dates, target audience and more; and use the platform approach to streamline communication and improve efficiency for both event professionals and vendors.

Reposite co-founder Alexa Berube says, ““Cvent has been a driving force for the meetings and events industry and a long-time inspiration for our business. Since founding Reposite in 2020, our aim has always been to create a platform that fuels supplier discovery and seamlessly connects event and travel professionals to the critical vendors they need to deliver successful events.”

New Terminal Addition to Dubai Airport Will Make it Largest in the World

June 5, 2024—Dubai’s new terminal additions to Dubai World Center—AI Maktoum International Airport (DWC) will make it the biggest airport in the world. With a $35 billion budget to accommodate 260 million passengers, it is projected to be five times the size of your average airport according to Dubai ruler Sheikh Mohammed bin Rashid Al Maktoum. The ruler confirmed this past Sunday that within the next 10 years, flight operations at the current Dubai International Airport will be shifted to the new Dubai World Center—AI Maktoum International Airport (DWC).

“Dubai will be the world’s airport, its port, its urban hub, and its new global center,” says Rashid Al Maktoum. 

Visit Seattle Hosts Record Setting LGBTQIA+ Vow Renewal Ceremony

June 4, 2024—To kick off Pride month, Seattle hosted 56 couples for a vow renewal ceremony on one of the Argosy famed cruised ships. The celebration took place on May 30th, which also set a world record for most LGBTQIA+ couples to renew their vows at once.

“It is a privilege to proclaim May 30 as Love For All Day in Seattle,” says Mayor Bruce Harrell. “We honor LGBTQIA+ love in Seattle, and we are proud to be a place where residents and visitors alike can celebrate who they are, and who they love, with the support of the community. Seattleites have a strong history of uplifting their LGBTQIA+ neighbors, leading the country when it comes to both rights work and Pride celebrations. Congratulations to the couples renewing their vows on the Love For All Boat, and to Seattle Pride on 50 wonderful years.” 

Visit Seattle partnered with 13 hotels to create welcome packages for the couples to assist in the events’ success.

Join EIC for a Panel Discussion on The Business Case for Sustainable Events

June 3, 2024—This Thursday, June 6, 2024, at 11 A.M. ET, EIC will hold a panel discussion to explore the business case for driving sustainability initiatives at events, alongside an update on the latest global regulations shaping ESG and sustainability in business.

A panel of experts will dig into the intersections between business, sustainability and regulatory compliance. Whether those who tune in are business leaders, sustainability advocates or business event professionals interested in their part in global sustainability goals, the webinar aims to be an enriching resource for those who seek to drive meaningful change.

The panel will be made up of:

• Felicia Asiedu, Market Director, Europe at CVENT
• John Davies, president, networks at GreenBiz Group
• Ben Goedegebuure, chief global strategy officer at Maritz
• Anita Howard, managing director at ICE (International Corporate Events)
• Emily Pierce, chief global officer and associate general counsel at Persefoni
• Ben Wielgus, head of sustainability at Informa
  

Gayle Murphy, chairperson of the EIC Sustainability and Social Impact Committee, will serve as moderator.

Register to join the webinar here.

Montgomery, Alabama, Introduces Micro Transit for Major Event Visitors

May 31, 2024—Downtown Montgomery has introduced a micro-transit solution to meet demand for transportation during its major events.

Available on Apple’s App Store and Google’s Play Store for $1.50, The M – Microtransit app lets attendees request on-demand rides in executive-style vans that take passengers to popular locations in the area, such as hotels, Montgomery Regional Airport (MGM) and Montgomery Whitewater Park.

Inaugural Scholarship Event Honors DC Hospitality Students

May 30, 2024—The American Experience Foundation (AEF), the Restaurant Association Metropolitan Washington’s Educated Easts (RAMW), the Hotel Association of Washington, D.C.’s Washington Hospitality Foundation (HAWDC) and the Washington Area Concierge Association (WACA) came together to honor students and career professionals with foundation scholarships that offer more than $70,000 in financial support, as well as hands-on learning programs in their career journey.

“Working with students is one of the most important things to me, and as we look at our industry, our goal is to attract top talent from all backgrounds and show students that there is a lucrative career in hospitality and tourism,” says Elliott L. Ferguson, II, Destination DC’s president and CEO. “As we pool resources and demonstrate our commitment to the scholars in our high school career academies, our hope is to expand the options for students as they think about their future.”

The recipients of the scholarships are from DC high schools and alumni from the District’s career Academies of Hospitality & Tourism, Culinary Arts, and Mass Media, college students and young professionals.

Caesars Entertainment’s Atlantic City Resorts Donate to Local Community

May 30, 2024—The leadership of Caesars, Tropicana and Harrah’s Resort donated $140,000 to local organizations that include 200 Club of Atlantic and Cape May Counties, Avanzar, Boys and Girls Club of Atlantic City, CASA (Count Appointed Special Advocates), and Community FoodBank of New Jersey – Southern Beach.

“For 45 years, Caesars Entertainment has remained committed to investing in our product, our workforce and giving back to the communities we serve. As the largest employer in the area, we remain dedicated to being strong partners to those making a difference in our region, where our guests and Team Members work, live and play. We are proud to present these incredible local organizations with grants from the Caesars Foundation this year, which will provide critical support for residents of Atlantic County,” says John Koster, Eastern Regional President, Caesars Entertainment.

The Caesars Foundation also donated $25,000 to the Boys and Girls Club to enhance the lives of the children and teams by way of educational programs and development opportunities.

JetBlue Announces Crew Base in Puerto Rico

May 29, 2024—JetBlue is expanding its reach by opening a base at Luis Muñoz Marín International Airport (SJU)  in San Juan, Puerto Rico to station up to 120 pilots and over 300 inflight crewmembers. This will increase the ease of travel between the states and the island, especially when it comes to inclement weather conditions. Both Warren Christie, chief operating officer of JetBlue, and Puerto Rico Governor Pedro R. Pierluisi are excited about the airline’s expansion, which is expected to be in operation by the end of 2024.

“We’re so excited to base hundreds more crewmembers right here in San Juan, where we are proud to be the largest airline with plans to grow even more,” says Christie. “The new crew base will support our operation as we grow and benefit the local economy in a place we are proud to call home.”

“This great announcement from JetBlue is a testament to the potential of our Island and the growth we have had in the tourism sector over the past three years,” says Pierluisi.

New CVB Formed in Atlanta Area

May 24, 2024—The East Point Convention and Visitors Bureau, which was previously a member of the Atlanta Airport District CVB is now an independent destination marketing organization minutes from Hartsfield-Jackson Atlanta International Airport representing 20 branded hotels in an area that includes Dick Lane Velodrome bicycle racing facility along with Georgia Sports Park. Situated adjacent to Tyler Perry Studios East Point has served as a backdrop for several award-winning movies and television series including “Stranger Things,” “Ozark,” “The Walking Dead,” “The Wonder Years” and “Hidden Figures.”

“We are excited to put East Point top of mind, both domestically and internationally, to establish ourselves as a unique premier destination,” said President Chantel Ross Francois.

Breeze Airways Announces Exponential Growth Plan

May 22, 2024—The relatively new airline Breeze Airways is expanding in a big way. Launched just three years ago in 2021, the airline currently offers around 132 weekly flights to less than 20 destinations out of T.F. Green International Airport. The new projected plan is slated to increase to 35 destinations with over 200 non-stop flights in the next five years. With the plan to have nine operating bases by the end of 2024, including three additions in Florida and three in New England, and an ambition for more domestic flights, both international and domestic, Breeze Airway CEO David Neeleman expresses his excitement about the expansion.

“Anywhere we can draw a seven-hour circle around Providence,” says Neeleman. “We have a lot of flexibility that we could do: Canada, Mexico, Caribbean, even some places in Central America.”

“We always say, if we’re going to add a city, we add four or five destinations — and if those fill up, we’ll keep adding. We see there’s a clear path to 35 different places we can fly to [from Providence]. The airport’s been supportive, the governor, everyone.”

Renewed FAA Authorization Boosts Air Safety, Passenger Rights

May 20, 2024—A five-year reauthorization of the Federal Aviation Authority signed into law by President Joe Biden mandates the hiring of more air-traffic controllers and safety inspectors at aircraft factories, increasing collision-avoidance technology at airports and enhancing access for passengers with disabilities.

It also reaffirms recent Department of Transportation rules that require airlines to issue automatic refunds when flights are delayed or canceled. Cash refunds will be given for domestic flights delayed more than three hours and international flights delayed more than six hours.

President Biden called the reauthorization “a big win for travelers, the aviation workforce, and our economy. It will expand critical protections for air travelers, strengthen safety standards, and support pilots, flight attendants, and air traffic controllers.”

The bill also prohibits airlines from charging extra fees for families to sit together.

New Orleans & Company Launches New Brand Campaign with Local Ad Agency Brand Society

May 20, 2024—New Orleans & Company, the official destination sales and marketing organization for the city of New Orleans, today launched a new multi-media campaign through collaboration with local ad agency, Brand Society. The campaign partners with several local entertainers and industry stars, and it is designed to attract visitors, create jobs in the area and overall propel New Orleans and Louisiana’s economy through its travel industry.

Brand Society Associate Creative Director/Copy Chief Lori Archer Smith wrote, in the brand manifesto, “She’s a place where you don’t just sight-see, you sight-feel. Although she’s filled with history, New Orleans never gets old…Once you visit New Orleans, you’re a part of New Orleans.”

The campaign also introduces a new loco, featuring a crescent moon in the city’s name to represent positive energy, optimism and abundance. The campaign will be made up of TV commercials, digital, radio and print advertising and a full identity kit. A list of iconic local talent is featured throughout the campaign. The full video playlist is available here.

New Orleans & Company President and CEO Walt Leger III says, “Our partners have done a tremendous job showcasing the things that makes New Orleans one of the most remarkable cities in the world…We believe that travel is essential, that it brings people together and changes people for the better, and that when people travel to New Orleans, they become a part of us and we become a part of them.”

Soundings Launches Career Coaching Services for Female Leaders

May 20, 2024—Talent acquisition platform Soundings has launched Soundings Elevate, a program that offers three career coaching services designed to help female event professionals advance their careers.

“I am deeply passionate about advancing the careers of women, not only as a female founder and business owner who has navigated these challenges but also as a leader who believes in the transformative power of diversity and inclusion for driving equity, innovation, and collective business success,” said Tracy Judge, founder and CEO of Soundings.

Soundings Elevate offers three coaching services:

• Strengths assessment and coaching: Participants gain access to Gallup’s StrengthsFinder assessment to identify their top five strengths. A professional coach will review the results and link the professional’s strengths to their career paths.
• Career accelerator: This three-month, cohort-based career development journey includes bi-weekly coach-led sessions. In addition to skill development, there’s also opportunity network and build lasting industry relationships.
• 1:1 coaching: A team of professional, certified coaches with industry knowledge are chosen to help individuals leverage their strengths and navigate any obstacles impeding their career goals.

San Francisco Travel President and CEO Resigns Abruptly

May 16, 2024—After holding the role for only seven months, Scott Beck has resigned at president and CEO of San Francisco Travel. According to SF Travel, Beck has stepped down for personal reasons.

Anna Marie Presutti, vice president and general manager of Hotel Nikko in San Francisco, is taking over as interim president and CEO. Presutti also was previously board chair for SF Travel; this role will be filled by John Anderson, general manager for San Francisco Marriott Marquis Hotel.

“San Francisco Travel will continue to be the champion of hospitality for all those who want to visit, enjoy, dine and work in one of the world’s best cities,” Presutti said. “Our board will conduct a search for a new CEO who embodies the spirt of San Francisco, is a skillful manager of a great team, and is experienced in attracting conventions, business travelers and tourists to great cities.”

ASAE Honors Susan Sarfati with Visionary Award at IMEX Frankfurt

May 16, 2024—In ASAE‘s ongoing efforts to increase awareness around the Power of Associations, ASAE’s President and CEO Michelle Mason presented Susan Sarfati, FASAE, CAE (Ret.) with the Visionary Award during the IMEX Gala Dinner on May 15th in Frankfurt Germany.

“ASAE and the association community owe Susan Sarfati a debt of gratitude for her visionary leadership and innovative thinking over her decades-long career,” says Mason, “Susan’s passion for associations and her driving commitment to advancing this vital sector around the world made her the obvious choice for ASAE’s inaugural Global Association Visionary Award.”

In her current work, Sarfati consults with associations around the world such as India, Uganda, Thailand, Malaysia and more!

“I am thrilled to be the inaugural recipient of the Global Association Visionary Award, and I couldn’t be more proud of ASAE’s expanding global presence,” Sarfati says. “Receiving this honor at IMEX is truly unforgettable – it’s a gathering where everyone is welcomed into a vibrant, innovative and socially conscious global community. What I’ve discovered [in my career] is that learning is a two-way street. Despite our differences in culture and background, people are fundamentally similar. Now, more than ever, the world needs us to bridge divides and reach out globally. Together, we can make a difference on a scale we’ve never imagined.”

Fontainebleau Miami Beach Unveils Coastal Convention Center

May 15, 2024—Fontainebleau Miami Beach is celebrating its new expansion with the opening of the Coastal Convention Center in Q4 of 2024. The five-story, 45,000 sq. ft. convention center will be able to accommodate events of any size.

In a collaboration between Fontainebleau Development, Nichols Architects and interior design firm Jeffrey Beers International, the modern design of the Coastal Convention Center does not neglect the spirit of the Fontainebleau Miami Beach. According to the press release, the new addition incorporates the “architectural legacy” of the historical luxury resort.

“The Coastal Convention Center will be a jewel in the crown of Fontainebleau Miami Beach…a new magnificent home for business and leisure events along the oceanfront,” says Jeffrey Soffer, chairman and CEO of Fontainebleau Development. “This is the next evolution of our brand, further solidifying our role as a global hospitality leader.”

Hammock Beach Golf Resort & Spa Announces Hospitality Internship

May 14, 2024— Hammock Beach Golf Resort & Spa in Palm Coast, Florida, has announced its summer internship program in partnership with Florida State University’s Dedman School of Hospitality.

The program consists of a 13-week, paid internship with on-the-job experience in F&B and catering sales, as well as a project to complete throughout their internship. The internship begun in October 2022, and seeing major success since, the two collaborators are making it more widely known.

“Our goal is to provide a summer internship program that is rich in experiences in a positive and productive environment, with the ultimate goal to bring seasoned interns into full-time positions at our resort after the conclusion of their senior year at Florida State University,” says Managing Director Carlton Grant.

Convene and City Cruises Announce Partnership

May 14, 2024—Convene and City Cruises, operator of dining, sightseeing and private event cruises, announced a cross-referral partnership in select U.S. cities. This partnership will let Convene clients add experiential outings to their corporate events, as provided by City Cruises, and City Cruises to help clients source additional meeting or conference venues for their events.

“We’re in an experience-driven economy and are witnessing significant investment in experiences being prioritized over things,” said Phoenix Porcelli, CMP, head of sales at Convene. “Our relationship with a like-minded, highly experiential company like City Cruises allows us to provide Convene clients with an even greater comprehensive offering to curate an exceptional meeting or conference experience for all attendees.”

Clients from either Convene or City Cruises will receive preferred rates when adding additional experiences from the partnering company.

Convene and City Cruises are co-located in six U.S. cities: New York City; Chicago; Washington, D.C.; Philadelphia; Boston; and San Francisco.

Cvent Ranks Top Meeting Destinations and Hotels for 2024

May 14, 2024—Cvent published its 2024 lists of Top Meeting Destinations and Top Meeting Hotels, highlighting cities, hotels and venues taking steps to be leaders in event technology.

Cvent’s Top 10 Meeting Destinations are as follows:

1. Orlando
2. Las Vegas
3. Nashville
4. Dallas
5. San Diego
6. Chicago
7. Atlanta
8. Denver
9. Phoenix
10. Austin

It’s worth noting that Orlando was No. 1 in 2023, as well as 2015, 2016, 2017, 2018 and 2019.

Nashville dominated the Top Meeting Hotels list in North America, accounting for four of five:

1. Grand Hyatt Nashville
2. Omni Nashville Hotel
3. JW Marriott Austin
4. JW Marriott Nashville
5. Renaissance Nashville Hotel

See the Cvent’s full list of Top Meeting Destinations here and Top Meeting Hotels here.

New Jersey Franchise Bill Moves Forward, Despite Concerns

May 13, 2024—Today, a committee in the New Jersey Assembly approved bill A3495, legislation that would decouple the connect and brand standards between hotel franchisor and franchisee. This bill is still being considered in the state Assembly and similar legislation, bill S2336 is pending in the state Senate.

American Hotel & Lodging Association (AHLA) Interim President and CEO Kevin Carey, as well hoteliers, expressed concerns regarding the two bills. Many believing the two will result in lower brand standards across the board.

“If A3495 and S2336 become law, they will lower hotels’ quality, service, and safety standards and drive many brand-name hotels out of the state. On behalf of New Jersey’s more than 45,000 hotel employees, we urge lawmakers to rethink this flawed legislation and have a transparent debate about the extreme negative effects it would have on the state’s economy and its hoteliers,” Carey said.

 “We applaud the committee members who today rightly acknowledged that the bill must be amended before full Assembly consideration and before they will consider supporting it. Franchising is too critical to the success of the hotel industry for this to be rushed through the legislative process, and we will be working closely with state legislators to ensure they understand the dangers this bill poses to New Jersey’s tourism industry.”

Assemblyman Robert Karabinchak, the bill’s sponsor, said AHLA and lawmakers are working on amendments to the bill to address hoteliers’ concerns.

The bills being introduced to New Jersey’s hospitality industry include the following:

• Require brand improvements such as Wi-Fi, mobile check-in, breakfast, etc., to be negotiated property by property, which will weaken brand standards.
• Allow hotel owners to use “comparable” products to those required by brands, which will weaken brand standards and lead to increased litigation as both parties try to determine what is comparable.
• Force hotels to allow their federally registered trademarks to be used on “comparable products,” undermining the value and destroying the trust in these trademarks.
• Undercut the loyalty points system that many brands use to reward loyal customers, which could force many brands to terminate these loyalty programs in New Jersey.

Association Forum Names Award to Honor Chris Mahaffey

May 7, 2024—Association Forum announced that its Inspiring Leader Award will now be named the Chris Mahaffey Inspiring Leader Award. This award is presented to an individual who has established a culture leading to employee satisfaction, motivation, engagement, and achievement. Chris Mahaffey, MS, CAE, FASAE, had a rich impact on the association community during his 45- year career. He was the CEO of Association Forum for 22 years and was responsible for many of the programs still thriving today. Under his leadership, the organization changed its name from the Chicago Society of Association Executives to Association Forum. Mahaffey also created Holiday Showcase, a signature event in its 36th year of success. Mahaffey died last year at the age of 69.

BCD M&E Uses AI Tool to Enhance Productivity

May 6, 2024—BCD Meetings & Events (BCD M&E) is introducing a new technology innovation, Assist. The goal of this new technology is to increase team productivity.

In a press release from BCD M&E, the company says “Assist has been developed to enhance productivity, streamline processes and provide valuable assistance in day-to-day tasks. At the same time, it prioritizes responsible AI and the security and privacy of data and intellectual property.”

Bruce Morgan, global president of BCD M&E, has high hopes for this technological venture.

“We firmly believe that Assist has the potential to significantly enhance our efficiency and effectiveness, and we are excited to explore its possibilities,” says Morgan. “As we continue to invest in technology to empower our teams around the world, our focus will be on ensuring compliance and data security.”

AHLA Report: Hotels Add 1,200 Jobs in April

May 3, 2024—Hotels in the United States added 1,200 jobs in April, according to the latest data by the U.S. Department of Labor. While numbers are increasing, this reflects hospitality employment numbers that are still far from pre-pandemic levels, which stood at 193,600 more employees in February 2020.

“Hotels are doing all they can to attract and retain workers, but the nationwide workforce shortage is preventing our industry from reaching its full potential,” said Kevin Carey, American Hotel & Lodging Association (AHLA) Interim President and CEO.

“AHLA members need help filling open jobs so they can maintain and expand operations. The Department of Homeland Security can provide vital assistance by making available nearly 65,000 additional H-2B visas. Meanwhile, we are urging Congress to pass three important bills to help grow our nation’s workforce: the Asylum Seeker Work Authorization Act, the H-2 Improvements to Relieve Employers (HIRE) Act, and the Closing the Workforce Gap Act.”

The bills Carey is referring to are designed to expand the hospitality workforce. Under the Further Consolidated Appropriations Act, the Department of Homeland Security has been given the power to to make available 65,000 additional H-2B temporary nonagricultural worker visas; a power which the AHLA is urging the DHS to take advantage of.

Total hotel employment stands at roughly 1.92 million.

The Ritz-Carlton, Portland Achieves LEED Gold Certification

April 30, 2024—The Ritz-Carlton, Portland has achieved LEED Gold Certification as a result of its efforts to build a sustainably-conscious building and enact environmentally-friendly operations.

The hotel’s biophilic design showcases the abundant natural beauty of Oregon with strategically-chosen design features that pay tribute to the region’s natural surroundings. Select floors of the 35-story build feature outdoor terraces with an eco-roof, which is planted with low-water-requirement native and adaptive plant species that capture and store rainwater within the soil, helping reduce the urban heat island effect.

The hotel is also committed to water use reduction and a sustainable storm water systems through smart weather-based controllers to irrigate. From the onset of its construction, 75% of construction waste was recycled and diverted from landfills, and construction utilized low-emitting building materials in paint, insulation, and composite wood and flooring.

It’s LEED Gold Certification can be attributed to its energy efficiency measures derived from a building envelope and mechanical system. Proximity to local transportation and ample bike storage further achieve lower carbon emissions. Further sustainable updates include the anticipated addition of energy-efficient LED lighting and low-flow hot water heater fixtures.

Visit Lauderdale Announces Hidden Disabilities Sunflower Program at Convention Center

April 29, 2024—Visit Lauderdale has announced the expansion its partnership with the Hidden Disabilities Sunflower program. The Broward County Convention Center recently signed on as the first convention center in North America to adopt the program. The ribbon cutting ceremony took place on Monday, April 29.

“Visit Lauderdale is committed to providing everyone a safe and supportive environment and has long championed inclusion and accessibility tourism by removing barriers in the travel experience for everyone,” says Stacy Ritter, president and CEO of Visit Lauderdale.

All convention center employees will receive Hidden Disabilities Sunflower training. The center will also have a Zen Room dedicated to individuals with a hidden disability.

The Hidden Disabilities Sunflower is a simple tool for individuals with non-visible disabilities to share that they need extra assistance while traveling.

For more information on the Hidden Disabilities Program visit: https://hdsunflower.com/us/

Disney World Resort Restaurant is the First Theme-Park Dining Establishment to Win a Michelin Star

April 29, 2024—Disney’s Grand Floridian Resort & Spa is home to Victoria & Albert’s, which was recently awarded a Michelin star. This award makes it the first dining establishment at any theme park to join the Michelin Guide. It joins 26 other restaurants in the state of Florida. The upscale restaurant offers prix-fixe menus start at $295 a person. Diners enjoy their meals among Victorian-theme murals and wallcoverings and under a ceiling adorned with flowers and butterflies. They must adhere to semi-formal or formal attire, and children under 10 are not allowed.

LVXP Announces Plans to Deliver Experiential Mixed-Use Development on Las Vegas Strip

April 29, 2024—Experiential-focused real estate development company LVXP has announced plans to transform a 27-acre site on the Las Vegas Strip located at 2601 South Las Vegas Boulevard. The site will be an immersive, technology-driven environment that will serve as an entertainment and sports arena complete with a retail plaza, convention space, a destination casino and several luxury hotels and residences. It will be strategically located across from the newly expanded Las Vegas Convention Center and will be adjacent to Fontainebleau Las Vegas and right by Resorts World Las Vegas.

The team spearheading the development is made up of experts in real estate, finance, marketing, technology, sports and entertainment. Chief Construction Officer Nick Tomasino most recently managed the construction of The Sphere as senior vice president of construction as Madison Square Garden Entertainment. Steelman Partners, Las Vegas-based entertainment and architecture firm, will design the architectural plans.

“We are honored to be stewards of this significant milestone in the city’s legacy, says CEO of LVXP, James R. Frasure, Jr.  “Our commitment is to create a destination that captures the essence of Las Vegas and provides lasting benefits for the community. For me, this endeavor is more than a project—it’s a promise to uphold the spirit of innovation and enthusiasm that defines our local culture.

Hard Rock International and Royal Caribbean Group Announce Partnership

April 26, 2024—Hard Rock International, Seminole Gaming, and Royal Caribbean Group brands Royal Caribbean International and Celebrity Cruises have announced their global partnership that will allow travelers to take advantage of the combined amenities and discounts offered across the brands’ properties and cruise ships.

Through the rewards programs offered by the brands, Unity by Hard Rock, Royal Caribbean’s Club Royale and Celebrity Cruises’ Blue Chip Club, members will receive reciprocal benefits when they visit any Hard Rock location or set sail on any Royal Caribbean or Celebrity ship.

“Hard Rock International and Seminole Gaming are thrilled to help our valued guests and team members bring their love of entertainment, traveling, dining and gaming to the high seas through this incredible ‘no limits’ partnership with our South Florida neighbors at Royal Caribbean International and Celebrity Cruises,” said Jeff Hook, executive vice president and chief marketing officer of Seminole Hard Rock Support Services.

According to a press release by Hard Rock International, this partnership includes the following:

• Unity by Hard Rock loyalty members will receive discounts on Royal Caribbean and Celebrity vacations and can qualify for invite-only cruise giveaways. Top-tier loyalty members will also receive an annual complimentary cruise on select ships and itineraries.
• Club Royale and Blue Chip Club members receive exclusive discounts and perks at participating Hard Rock locations, including annual complimentary trips at select Hard Rock hotels and casinos worldwide for premium tier Club Royale and Blue Chip members.

GBTA joins Net Zero Carbon Events Initiative

April 24, 2024—Global Business Travel Association (GBTA), the business travel and meetings trade organization, has joined Net Zero Carbon Events (NZCE), the worldwide event industry initiative to address climate change as a supporter of the campaign.

Since its launch at Cop 26 in Glasgow, Scotland, in 2021, NZCE has developed a comprehensive portfolio of resources to support events industry organizations toward achieving net zero carbon emissions. These include a Roadmap and advisory reports on Venue Energy; Smart Production and Waste Management; Logistics; Travel and Accommodation; Food and Food Waste; Offsetting and Measurement.

With the campaign now focused on implementation in each of these areas, GBTA and NZCE will be working together with the International Congress and Convention Association (ICCA) on implementing the Travel and Accommodation element.

“GBTA has unparallelled expertise and experience in the technical aspects of business travel and sustainability, especially through the Sustainability Initiative of the GBTA Foundation,” said James Rees, president of the Joint Meetings Industry Council (JMIC), which is driving the NZCE initiative for the industry. “It is also a tremendous testimonial to the framework that NZCE has developed that GBTA will be using this for their own events in future.”

Suzanne Neufang, CEO of GBTA, commented, “We are pleased to be part of the Net Zero Carbon Events initiative and working with the JMIC and other key organizations to bring the power of our collective efforts to ensure more net zero-focused approaches to the very significant sector of meetings and events.”

Senthil Gopinath, CEO of ICCA, said: “It’s crucial that the meetings and events community as a whole joins forces to advance sustainable practices and policies around the globe, and as more organizations come on board, we get closer to our goal of net zero by the year 2050.”

NZCE is open to all organizations involved in events. Registration is free of charge, but financial contributions are sought to develop the campaign.

California Senator Promotes Bill Against Clear (YOU)

April 23, 2024—California Senator Josh Newman is sponsoring a bill to ban Clear (YOU), a yearly subscription membership for airline passengers to skip lengthy security lines. In Newman’s opinion, this is a “basic equity issue” that will cause customer dissatisfaction amongst travelers.

“It’s about dignity in the travel experience of people who don’t have money to pay for upsell services,” says Newman. “The least you can expect when you have to go through the security line at the airport is that you don’t suffer the indignity of somebody pushing you out of the way to let the rich person pass you.”

While the bill has support from both democratic and republican representatives in California, airlines are mostly opposed. Major airlines including United, Alaska and Delta argue that the dissolvement of their partnership with Clear (YOU) will hinder the way in which airports handle security lines and cause loss of revenue.

FFAIR Expands Into North America

April 23, 2024—Multiple award-winning event technology platform FFAIR today announced its official expansion into North America. Just recently, it entered into its first transatlantic partnership with event registration company EventsPass.

FFAIR provides a centralized, multi-supplier shop and exhibitor manual that aims to simplify the exhibiting experience by providing access to pre-, onsite and post-event operational and marketing essentials, streamlining time-consuming tasks, promoting sustainable event choices and boosting revenue for event organizers. Its headquarters will remain in the UK while the company opens a new office location in Seattle.

FFAIR will be exhibiting at Event Tech Live Las Vegas May 1-2, 2024.

Brightline West Breaks Ground on High-speed Rail Connecting Las Vegas and Southern California

April 22, 2024—Brightline West officially broke ground on a high-speed train station that will connect Las Vegas to Southern California.

The project, which was awarded $3 billion from President Joe Biden’s Bipartisan Infrastructure Bill, will create transportation that will run on zero emission, electric trains that can travel at up to 200 miles per hour.

More than 600 people attended the event, including union representatives, project supporters and other state and local officials from California and Nevada. The ceremony included comments from U.S. Transportation Secretary Pete Buttigieg, Brightline Founder Wes Edens, Nevada Gov. Joe Lombardo, Nevada Sens. Jacky Rosen and Catherine Cortez Masto.

“People have been dreaming of high-speed rail in America for decades—and now, with billions of dollars of support made possible by President Biden’s historic infrastructure law, it’s finally happening,” said Secretary Buttigieg. “Partnering with state leaders and Brightline West, we’re writing a new chapter in our country’s transportation story that includes thousands of union jobs, new connections to better economic opportunity, less congestion on the roads, and less pollution in the air.”

In addition to the Las Vegas stop, there will also be stops in Victor Valley, Hesperia and Rancho Cucamonga in California. The project is set for completion in 2028.

Raleigh Convention Center Drives Forward Expansion Project

April 22, 2024—Raleigh Convention Center in Raleigh, North Carolina, has announced two new partnerships to complete the team working on its expansion project. With this team in place, the project is now estimated to be completed in 2028.

Clancy & Theys, Shanska, D.A. Everett Joint Venture will act as construction manager. It will be joined by architecture firm TVS and local partner RATIO Design to design and build the project. Cumming Group and their MWBE partner Cate Services will act as owner’s representative.

This expansion will grow the convention center by a full city block, adding 80,000 sq. ft. of flexible meeting space and 30 additional breakout rooms. Sister venue Red Hat Amphitheater will shift slightly southward, and this shift is anticipated to be completed in 2026.

Visit Milwaukee Unveils New Brand, Logo

April 17, 2024—Created after two years of research, surveys and interviews, Visit Milwaukee has its first new brand and logo since 2005. It’s anchored to messaging themes about the Wisconsin city of “fresh, flavor and forward.”

“This new brand captures so much of what makes Milwaukee unique—our fresh coast and big ideas, our cultures that create the local flavor that makes us interesting, and the energy and celebration that are giving us so much forward momentum right now,” says Josh Albrecht, Visit Milwaukee’s Vice President of Marketing & Communications.

The new logo is a stacking of three iterations of the letter M. The top line stands for the city’s heartbeat and energy. The middle celebrates its Lake Michigan coastline, rivers and wind. The third represents the area’s diversity and the “combined strength of every person and culture represented here.”

Visit Milwaukee President & CEO Peggy Williams-Smith credits “all of the thoughtful feedback and ideas that local leaders, businesses, frontline staff, and thousands of residents contributed to the research phase of this work.”

Oakland International Airport to Change Name, SFO Promises to Sue 

April 16, 2024—Oakland International Airport (OAK)‘s Board of Commissioners have voted this week to rename the airport San Francisco Bay Oakland International Airport. San Francisco International Airport (SFO) officials have expressed in no uncertain terms they will be pursuing legal action should this decision be approved in a second vote on May 9th.

In a press release from Danny Wan, executive director of the Port of Oakland, he states “I’m very pleased with today’s unanimous board approval, especially as a proud Oaklander myself who wants to enhance economic activity and local jobs for Oakland.” Kaley Skantz, a spokeswoman for Oakland International Airport, is also in support of the name change to improve awareness of the airport and improve “the lack of geographic awareness among inbound travelers.”

“SFO cannot lay claim to the geographically descriptive term ‘San Francisco,’ let alone claim exclusive rights to the San Francisco Bay,” says Mary Richardson, an attorney for the Port of Oakland. However, San Francisco City Attorney David Chiu disagrees.

“The names ‘San Francisco Airport’ and ‘San Francisco “International Airport’ are famous and highly recognizable among consumers in connection with the airport services that only SFO provides,” says Chiu. “While the proposed new name is very likely to cause confusion and mistakes broadly, the problem will be particularly acute for an audience of international travelers who may not speak or read English. Those international travelers comprise an essential part of SFO’s consumer base.”

UPDATE April 18, 2024—This afternoon, the city of San Francisco pursued legal action against the City of Oakland for its plan to include “San Francisco” in its airport name. San Francisco City attorney David Chiu has filed a federal trademark infringement lawsuit, alleging that the proposed name change would infringe on San Francisco International Airport’s (SFO) trademark.

MPI Announces Aloe Blacc Performance at WEC President’s Dinner

April 16, 2024—Meeting Professionals International (MPI) announced that the entertainment for its annual President’s Dinner at World Education Congress will be Grammy-nominated singer and songwriter Aloe Blacc. The event will be May 21 at Mellwood Art Center in Louisville, Kentucky and will honor MPI Volunteer Chapter Leaders and MPI’s Industry Leader Award winner Steve O’Malley. The event will also recognize the 2024 RISE Award winners.

Blacc, who is known for the songs “I Need  Dollar,” “The Man” and “Wake Me Up,” which has been streamed over 2 billion times, uses his platform for positive social transformation. He describes his music as A.I.M. to represent affirmation, inspiration and motivation.

EIC and Oak View Group Announce Strategic Partnership

April 15, 2024—Events Industry Council (EIC) announced a partnership with Oak View Group to further its commitment to sustainability and support its clients and partners to achieve their green meetings goals.

The EIC Sustainable Event Standards are a collection of eight specific standards that assess events and industry suppliers on a wide range of sustainability criteria. This partnership will provide the platform for further EIC initiatives through OVG event venues, including Certified Meeting Professional (CMP) training, Sustainable Event Professional Certification (SEPC) training and further learning and development programs. Through collaboration with the GOAL platform (Green Operations & Advanced Leadership), which supports continuous data collection and analysis across the convention center portfolio, properties can reach their sustainability objectives through best practice sharing, measurement tools and on-site consulting.

The partnership with EIC provides high-profile strategic recognition and thought leadership opportunities to collaborate with EIC on its CMP, CMP Fellows and sustainability programs. OVG plans to certify its entire convention portfolio of 60+ venues in phases.

“This partnership is grounded in our shared goals of promoting event industry excellence, advancing uniform standards of practice and setting the highest standards for professional and personal growth for those in our industry,” says EIC CEO Amy Calvert. “We are thrilled to work with Oak View Group to certify their convention centers to EIC’s Sustainable Event Standards.”

Beverly Wilshire Brings Holograms into Suites in New Partnership

April 15, 2024—Beverly Wilshire, A Four Seasons Hotel in California has brought hologram technology into its penthouse and presidential suites, in partnership with Proto, a holographic communications platform.

The M, the device found in Beverly Wilshire’s suites, will be able to live beam a guest experience team member into the room at the guest’s discretion. Both the guest and staff will be able to see each other and communicate in real-time.

“We are elated to provide our guests with yet another way to communicate with us. Based on the guest preference, we can communicate in person, through the Four Seasons Chat, text, a call and now by beaming via hologram into their room” says Director of Guest Experience Serge Sturbois.

The Breakers Palm Beach Named by Fortune Magazine One of 100 Best Companies to Work for in US

April 15, 2024—The Breakers Palm Beach was included among Fortune magazine’s list of 100 Best Companies to Work for^® in the U.S. in 2024, announced by Fortune Media^® and Great Place to Work^®. It rises to No. 59 in its second consecutive year on the list, and the only independent hotel to rank.

As a family-owned resort in 1896, The Breakers’ is recognized for its purpose driven culture and investment in employee-wellbeing through meaningful programs and initiatives to team members.

L.A. Hotel Strike: 34 Down, 30 to Go

April 12, 2024—Southern California hospitality workers represented by Unite Here Local 11 have given an overwhelming thumbs up to a new contract with 34 hotels. Another 30 properties without agreements with the union are still strike targets.

Under the new deal, which runs until Jan. 15, 2028, workers will get more pay, better employer contributions to their pensions and more favorable workload guarantees, according to the union.

The union said room attendants, cooks and other nontipped workers will get stepped wage hikes totaling $10 an hour, to $35 an hour by July 2027. Cooks will be paid as much as $41 an hour. Automatic 20 percent gratuities at full-service hotel restaurants will be shared with all restaurant staff.

The new contract keeps health insurance for workers that caps the employee contribution at $20 a month for full family coverage.

“We have won a life-changing contract that transforms hotel jobs from low-wage service work to middle-class professional positions,” said Kurt Petersen, copresident of Local 11.

A spokesperson for California Hotel & Lodging Association told the Associated Press, “The ratification votes are a long time coming. We’re glad that hotel employees who have been waiting months now can enjoy the benefits of new contracts, including increased compensation, and continue the great work they do for our guests and our communities.”

More than 10,000 employees in greater Los Angeles began rolling strikes at 52 hotels in July 2023.

Orlando’s Poet Laureate Composes Poem for GMID

April 11, 2024—In honor of GMID, Visit Orlando partnered with Orlando’s poet Laureate, Shawn Welcome, to create a poem to highlight the importance of in-person meetings and the positive impact the industry has on destination’s community, local businesses and the economy.

Click here to hear the poem.

ALTOUR Merges Four MICE Businesses Under YES Brand

 April 11, 2024—ALTOUR, the corporate travel division of Internova Travel Group, a major global travel services company, today announced the merger of all its meetings, incentives, conference and exhibitions businesses under the YES (Your Event Solutions) brand. 

The new entity will include YES, an event planning agency founded in the United Kingdom; the MICE divisions of ALTOUR and Travel Leaders Corporate in the United States; and On Tempo, the event planning division of Corporate Travel Services, based in Mexico City.

As a single unified brand, YES will enable ALTOUR to offer enhanced services, greater buying power and increased global service offerings for MICE programs, the company says.

“The merging of these four powerhouse MICE businesses is the culmination of many months of hard work and planning by dozens of team members all around the world,” said Sue Gill, founder of YES. “Since starting this incredible business from my bedroom back in 2001, I’m amazed at what our passionate team has accomplished. I couldn’t be prouder to finally say that YES is truly better together!”

The combined businesses of YES have already delivered experiences to 226,200 attendees at more than 7,675 events across 66 countries in the last 12 months.

Satisfi Labs, Merges with Live Entertainment and Attractions AI Provider

April 11, 2024—Satisfi Labs, a leading AI powered Conversational Experience Platform, has announced it is mering with the leading provider of AI-powered concierge services focused in live entertainment and attractions.

Satisfi Labs will also be naming a new Head of Entertainment during this time. Satisfi Labs works with over 500 clients around sports, tourism and entertainment. Last year, Satisfi Labs launched Context LLM Repsponse Team, merging patent-pending contextual repsonse technology with larger language model capabilities to strength the Answer Engine system.

Cookie Smoak, President of ATL Airport District, Announces Retirement

April 10, 2024—Cookie Smoak, president of ATL Airport District Convention & Visitors, announced her plan to retire Sept. 30, 2024, after spending 11 years with the organization and 46 years within the hospitality and tourism industries.

“It is with mixed emotions that I announce I will retire as president of the ATL Airport District (CVB), Smoak says. “I assure you that this decision was a well-thought-out and difficult one to make. The last 10 and a half years with this organization and team have been the most rewarding in my 46-year career, and I consider it my greatest professional accomplishment,” said Smoak in a message to her team. “Together, we have created a collaborative, high-performing and successful team with a culture based on trust and respect for each other. I cannot wait to see what the future holds for this team!”

Smoak has received several noteworthy accolades and achievement throughout her tenure in the industry. Most recently, she was awarded the Georgie Association of Convention & Visitors Bureaus’ Larry Allen Tourism Leadership Awards. She was also the first woman in the tourism industry to be granted one of Atlanta Magazine’s Women Making a Mark Awards. In 2023, she was recognized as an influential leaders in Georgia Trend’s Georgia 500 list.

Smoak says she plans to work with the executive committee to find the right replacement to step into She adds: “The great news is that my replacement will inherit the most incredible team I have ever had the privilege of leading, and will have the opportunity to work with some of the most outstanding businesses, entrepreneurs, attractions and facilities the state of Georgia has to offer.”

Cox Announces New Contract with Las Vegas Convention Center

April 9, 2024—Cox Business/Hospitality Network has announced a new five-year contract with an optional five-year extension that will offer wireless and wired telecommunications and Distributed Antenna System (DAS) services to the Las Vegas Convention Center Visitors Authority (LVCVA).

“Cox provides advanced telecom services to iconic world-class convention centers and resort properties throughout Las Vegas and around the country,” says Mark Greatrex, president of Cox Communications. “We look forward to continuing to deliver an elevated customer experience for Las Vegas Convention Center and millions of guests.”

In the new contract, Cox will provide service to 4.6 million sq. ft. of convention space and meeting rooms space at Las Vegas Convention Center.

IAEE, MPI and SITE Re-Launch Global MICE Collaborative

April 9, 2024—IAEE, MPI and SITE have announced the re-launch of The Global MICE Collaborative, a joint imitative aiming to advance global meetings, incentives, conferences and exhibitions (MICE).

“The Global MICE Collaborative brings three of the industry’s best-known associations—IAEE, MPI and SITE—together to provide the global community of business events’ professionals with a ‘best of’ collaboration, initially focused on education. MPI brings networking, thought leadership and education for Meetings, SITE for Incentives and IAEE for Conventions and Exhibitions. We bring indispensable connections to our combined communities of over 110,000 MICE professionals located all over the world,” says IAEE President and CEO Marsha Flanagan, M.Ed., CEM.

The Collaborative will re-launch with a keynote on Business & Event Trends for MICE Professionals at The Meeting Show, Marina Bay Sands, Singapore, April 17-18, 2024.

Destinations International Announces Partnership with Indigenous Tourism Association of Canada

April 4, 2024—Destination International (DI) has announced a new partnership with Indigenous tourism Association of Canada (ITAC). The goal of the partnership is to deepen understanding and appreciation of Indigenous tourism through means of education and authentic engagement.

“Through our partnership with Destinations International, we aim to foster a deeper understanding of Indigenous tourism and its cultural significance within the global travel industry,” says Keith Henry, President & CEO of ITAC.  “Through education and raising awareness of The Original Original mark of excellence, we empower destinations to authentically engage with Indigenous tourism business owners, thereby enriching the travel experience for visitors while promoting economic opportunities for Indigenous Peoples. Further, Destinations International’s strategic priorities for destination organizations in 2024 align with ITAC’s vision to help make Canada become the global leader in Indigenous tourism by 2030.”

The partnership is a big step towards encouraging destinations to work with Indigenous tourism businesses in an authentic way.

ALHI Acquires 62ABOVE to Expand Global Services

April 3, 2024—Associated Luxury Hotels International (ALHI) announced today in a press release that it will be acquiring 62ABOVE, a San Diego based marketing agency providing clients with services such as strategy, media and public relations. The acquisition is designed to broaden and build ALHI’s global sales organization and utilize the expertise of 62ABOVE to grow its clientele and provide the best services possible.

“We are excited that we can now offer 62ABOVE’s expertise and its full range of marketing,” says President and CEO of ALHI, Michael Dominguez. “62ABOVE completes a critical segment of our comprehensive service portfolio.”

62ABOVE president and COO Greg Carson shares similar excitement about the acquisition. “The transition will be seamless for our clients. And we’re thrilled to work with ALHI to bring its research and insights to new and existing clients.”

Destinations International Names ‘30 Under 30’ Class

April 3, 2024—Destinations International Foundation and Destinations International, the global trade association for CVBs and tourism boards, has announced its “30 Under 30” class of young professionals in the destinations industry. This year’s honorees are primarily from U.S.-based organizations, but they also include representatives from Puerto Rico, Canada, Ireland and Switzerland.

“The ‘30 Under 30’ program remains critical to our organization’s vision and mission,” said Don Welsh, president and CEO of Destinations International. “As our industry moves toward recovery, we are especially excited to announce these young professionals as they are the future of the travel and tourism industry.”

“We are thrilled to see the ‘30 Under 30’ Program enter its 14th year, and we are thankful for the foundation investors who make programs like these possible for our industry through their contributions,” said Ellie Westman Chin, CDME, president and CEO of Destination Madison and chair of the Destinations International Foundation. “We look forward to engaging with this group of emerging leaders through professional development, educational opportunities and networking with industry peers and leaders throughout the year and in the years to come.”

The 2024 “30 Under 30” Class:

• Alexandria Eady, Content Manager, Richmond Region Tourism
• America Segura, Public Relations Manager, Visit Corpus Christi

• Andrew Lawrence, Assistant Director, Arlington Sports Commission, Arlington Convention & Visitors Bureau

• Brittany Jones, Marketing Project Manager, Discover Durham

• Caitlin Neal, Marketing Director, Gilmer Chamber/Pick Ellijay

• Catherine Streater, Senior Coordinator, Brand USA

• Cristina Fernandes, Leisure Sales Coordinator, Discover Puerto Rico

• Fallon Tullier, Research and Technology Manager, Visit Baton Rouge

• Hailey Post, Destination Data Manager, Visit Raleigh

• Ian Wallis, Sales & Marketing Manager, Louisiana’s Cajun Bayou Tourism

• Jessica VanDeMar, Marketing Manager, Visit Finger Lakes

• Kasmara Freiderich, National Sales Manager, Experience Rochester, MN

• Katie Clarke, People and Culture Coordinator, Destination Vancouver

• Lee Prutsman, Senior Marketing Manager, Visit KC

• Luke Alexopoulos, Senior Public Relations Manager, Visit Eau Claire

• Macy Dolton, Content Marketing Specialist, Destination DC

• Maggie Carter, Creative Marketing Manager, Visit Baltimore

• Martin Garneau, Senior Manager, Systems Architecture and Application Development, Banff & Lake Louise Tourism

• Mary Coryell, Manager, Partner Relations, Discover Lehigh Valley

• Megan Myers, Digital Media Director, Hocking Hills Tourism Association

• Megane Simone, Bid & Communication Manager, Geneva Tourism & Conventions Foundation

• Millie Stewart, Director of Sales, Visit Ogden

• Nathaniel Sweetman, Sports Marketing Coordinator, Visit Sarasota County

• Orla Moule, Business Events Assistants, Fáilte Ireland

• Samantha Green Ewald, Destination Services Manager, Visit Charlotte/Charlotte Regional Visitor’s Authority

• Sheridan Powell, Communications Specialist, Visit Colorado Springs

• Sydney Macapagal, Digital Content Strategist, Visit Galveston

• Sydney Patterson, Marketing Manager, Visit Fort Worth

• Wayne Stewart, Director of Marketing & Communications, Visit Casper

• Wesley Sosa, Graphic Designer and Brand Manager, Visit Stockton

To learn more about each honoree, click here.

The “30 Under 30” program is supported by founding program partner SearchWide Global and sponsored by Fired Up! Culture and IMEX.

Air Line Pilots Association Requests Voluntary Leave from United

April 2, 2024—Due to several incidents with Boeing carriers issued to United Airlines, Air Line Pilots Association (ALPA) announced yesterday that pilots should consider unpaid voluntary leave.

Several cracked windshields and toilet overflows have happened within the last week, following very recent issues that have led federal regulations increasing the oversight of United’s Boeing carriers, such as outer fuselage falling off jets, engine fires and lost tires on the tarmac.

“Due to recent changes to our Boeing deliveries, the remaining 2024 forecast block hours for United have been significantly reduced,” the Air Line Pilots Association wrote, according to CNBC. “While the delivery issues surround our 787 and 737 fleets, the impact will affect other fleets as well.”

Norse Atlantic Adds Las Vegas-London Gatwick Flight

March 28, 2024—Norse Atlantic Airways has announced the launch of their first flight from Las Vegas (LAS) to London Gatwick (LGW). The first flight will commence on September 12, 2024.

“We are hugely excited to celebrate the launch of our new service from Las Vegas to London Gatwick, offering travelers from America yet more choice to fly in comfort and style—at amazing, affordable prices,” says Bjorn Tore Larsen, CEO and Founder of Norse Atlantic Airways. “London Gatwick is a fantastic commercial hub for travelers who need to reach London quickly or are flying off to other European destinations and it’s a fantastic addition to our portfolio.”

Once arriving at London Gatwick, passengers can take a 30-minute train ride to London to enjoy the wide selection of galleries, museums, bars and restaurants.

ConferenceDirect partners with Sessionboard

March 27, 2024—ConferenceDirect, the Folsom, Calif.-based provider of conference and event planning services has formed a strategic partnership with Sessionboard, the speaker and content management company headquartered in San Diego, to offer Sessionboard’s technology platform to its clientele of conference planners and event marketing teams.

The partnership reflects “a shared vision of leveraging technology to simplify complexities in event management and content delivery,” according to a press release.

ConferenceDirect customers will now have access to Sessionboard’s tools designed to optimize the planning and execution of events, including streamlining the call for papers process, abstract evaluation, agenda management, speaker and sponsor communication, asset collection and content integration.

Bellagio Fountain Club Returns to Vegas Strip for F1 2024

March 26, 2024—MGM Resorts International has announced in a press release that Bellagio Fountain Club at Bellagio Hotel and Casino will return for the Formula 1 Heineken Silver Las Vegas Grand Prix 2024, occurring from November 21st through Nov. 23rd, 2024. Tickets are now on sale for one of the most prestigious racing events operating in America. With views of the track and the fountain, the Bellagio Fountain Club promises to be a luxurious front row seat to the F1 festivities.

“Bellagio Fountain Club’s debut at last year’s Las Vegas Grand Prix event surpassed all expectations,” said Andrew Lanzino, MGM Resorts International’s vice president of citywide events strategy. “Following the incredible reception from our guests last year, the team is hard at work crafting plans for an even more exceptional experience when racing’s most exciting event returns to Las Vegas.”

AMEX GBT Will Acquire CWT

March 25, 2024—American Express Global Business Travel (Amex GBT) announces that it has entered an agreement to acquire global business travel and meeting solutions provider, CWT, for an approximately $570 million cash-free, debt-free transaction value. The transaction will be funded by a combination of stock and cash. Subject to customary closing conditions and regulatory approvals, the transaction is expected to close in the second half of 2024.

Following the acquisition, CWT’s 4,000 customers would have access to Amex GBT’s software and services for travel and expense, including to the broadest portfolio of professional services, including meetings and events, consulting and sustainability solutions. CWT CEO Patrick Anderson says, “Joining forces with Amex GBT helps accelerate our vision of a tech-enabled future for business travel, where people and technology combine to deliver an exceptional customer experience.” Amex GBT CEO Paul Abbott added, “Bringing CWT onto the proven Amex GBT software and services model will create more choice for customers, more opportunities for people and more value for shareholders.”

The acquisition is expected to deliver significant shareholder value. Approximately $155 million of annual run-rate synergies within three years is predicted, 35% of which is expected to be realized in 2024, and a dedicated integration team will execute the synergy plan. In the first year of transaction close, it is expected to break even in earnings per share, and become accretive thereafter.

Hawaii Visitors May Soon Pay Fee to Fight Climate Change

March 25, 2024—A new tourist fee in Hawaii got closer to becoming reality in recent weeks. Two committees in the state’s House of Representatives have voiced strong support for imposing a $25 fee for visitors, which would be used to address climate change-related issues like flooding, coral erosion, wildfires and other environmental problems, according to news reports.

Separately, the Hawaii Senate has been considering a different bill, SB304, variously referred to a “green fee” or “conservation fee,” that would require visitors who use the islands’ public beaches, trails, parks and other natural resources to pay an annual tourist impact fee of $50. That body took up the measure last year, but shelved it until reviving it in January.

Gov. Josh Green has also campaigned in favor of such an idea.

At a recent session of the House Energy and Environmental Protection Committee last month, a representative from the American Hotel and Lodging Association (AHLA) raised concerns about how such funds would be collected.

“It’s important to note that if we’re going to honor the intent of this bill, which is to capture the impact of guests … to our islands, then we need to make sure that we’re not ignoring everyone who’s visiting us here,” the AHLA spokesperson testified. “If we’re collecting only at our hotels, because effectively we know that it will be the hotels that will follow up on collecting any additional tax, we’re ignoring the tens of thousands of illegal short-term rentals that are really driving the public’s concern around the impacts of overtourism.”

Opponents of such a fee worried that the islands’ economy has yet to bounce all the way back from pandemic levels, and that the added cost could negatively impact visitor numbers.

For any such tax to be levied, the enabling bill must pass in both legislative chambers and be signed by the governor.

The White House Recognizes The Venetian and The Just One Project’s ‘Food Rescue Alliance’

March 25, 2024—During a White House briefing in late February, Second Gentleman Douglas Emhoff named “Food Rescue Alliance” as one of the 141 initiatives that are a part of the White House Challenge to End Hunger and Build Healthy Communities by 2030.

Since being set in 2022 by President Biden the project has received $1.7 billion in new commitments from partnerships.

“The Venetian Resort Las Vegas is committed to helping its community members in need and to underscore our dedication to social responsibility, we’re honored to partner with The Just One Project to further eliminate hunger in our community,” said Patrick Nichols, president and CEO of The Venetian Resort Las Vegas.

“Our team members saw an opportunity to increase our food donation efforts after large conventions and tradeshows, and we knew it was something we had to do. The Food Rescue Alliance collaboration will more than double the number of our healthy meals that are accessible to individuals and families in our community. It is a program that makes us all very proud to be Venetians.”

The Venetian Resort has been at the helm of food rescue since 2014, but this new program, launched in late 2023, is designed to better serve the community by increasing the number of meals rescued on property from trade shows, conventions and meetings.

JetBlue Shrinks Routes After Failed Spirit Merger

March 20, 2024—JetBlue will no longer fly to and from Kansas City and is reducing South American routes originating from Los Angeles International Airport (LAX) and Fort Lauderdale-Hollywood International Airport (FLL). JetBlue also announced it will not be resuming service to Newburgh, NY, which it suspended during the pandemic.

The reshuffling of its schedule comes in the wake of a federal judge’s rejection of its proposed merger with Spirit Airlines. In a statement, the airline said it is “constantly evaluating our routes to best serve our customers, return our airline to profitability, and find ways to improve our reliability.” In an internal memo leaked to the press, JetBlue said it was refocusing on what it called “bread and butter” routes on the East Coast, the Caribbean and cross-country flights. The airline posted a decline in revenues and a net loss in its most recent quarter.

Sphere Announces First Keynote Event With Hewlett Packard

March 20, 2024—Las Vegas’ Sphere is set to have its first non-entertainment event. On June 18, a keynote address by Hewlett Packard Enterprise (HPE) President and CEO Antonio Neri will take place, as part of HPE Discover 2024 at The Venetian Convention and Expo Center June 17-21.

“Sphere is where the world’s biggest artists, and now the biggest brands, go when they want to create an experience unlike any other,” said Jennifer Koester, president, Sphere Business Operations at Sphere Entertainment. “Sphere is a next-generation medium and a powerful platform for companies to educate and demonstrate—connecting with their audiences in a way they can only do at Sphere. The HPE keynote will leverage the venue’s cutting-edge technologies to deliver a bespoke experience that sets a new bar for brand storytelling and corporate events.”

Qatar Airways Announces World’s First AI Cabin Crew

March 19, 2024—Qatar Airways presented Sama 2.0, the second generation of its virtual holographic cabin crew at the world’s leading travel trade show, ITB Berlin 2024. Sama, meaning “sky” in Arabic, caused ripples throughout the trade show with its ability to interact with both visitors and media according to a press release from Qatar Airways. Qatar Airways has partnered with UneeQ, an innovator of AI digital human technology, to make this vision come to life.

“Sama embodies UneeQ’s commitment to blending technology with empathy and personalization, providing an innovative solution that aligns with Qatar Airways’ reputation for world-class service,” says Danny Tomsett, CEO for UneeQ. “She’s a testament to the endless possibilities of AI, capable of delivering personalized and engaging interactions that mirror human conversation.”

March 18, 2024—The Event Technology Awards (ETA), has announced the finalists for the US and Canada awards here. According to ETA, the finalists “put forward outstanding submissions, representing a diverse range of companies and solutions that demonstrate excellence, creativity and impact within the event tech sector.”

The winners will be revealed at Event Tech Live Las Vegas on May 1st, 2024 to celebrate the event techs at the top of their field from US and Canada. Co-founder of ETA Adam Parry expresses excitement for the event.

“The caliber of entries for the Event Technology Awards US & Canada is truly exceptional,” says Parry. “Congratulations to all the finalists and we look forward to crowning the winners at Event Tech Live Las Vegas.”

Southwest Admits to Issues and Announces Hiring Freeze for 2024

March 18, 2024—After the breakdown of Southwest Airlines operations during the 2022 holiday season where thousands of people were left stranded, the Southwest Airlines Pilots Association (SWAPA) has made it clear with the union’s dissatisfaction with the organization and efficiency of the airline. Although the airline has invested $1.3 billion for improving infrastructure and IT, Captain Casey Murray, union president of SWAPA, says this won’t fix everything.

“None of that is going to solve the process problems of connecting pilots and airplanes,” says Murray. “There has to be a refocusing on efficiency.”

Chief Executive of Southwest Airlines Bob Jordan says the airline is improving and regaining the trust of its customers as well as coming to agreements with the pilot’s union. “We also made significant progress on our labor agreements, including the ratification earlier this week of an agreement that secures industry-leading pay for our best-in-class pilots,” says Jordan.

While Southwest is regaining its footing, it does not expect to receive all the planes from Boeing and therefore has cut overall hiring by 50% in 2024. “This is not business as usual,” says Jordan. “We are being very aggressive in controlling what we can control.”

Visit Boise Celebrates the Life of Bobbie Patterson

March 15, 2024—Bobbie Patterson, a longtime leader in the tourism, meetings and conventions industry and executive director of the Boise Convention & Visitors Bureau for over 30 years, passed away on March 2, 2024. In addition to serving for over three decades as executive director of the Boise Convention & Visitors Bureau, she became the first female chair of IACVB (now Destinations International) in 1998. She was inducted into the Destinations International Hall of Fame in 2015. Visit Boise and the entire Boise hospitality community remembers her avid dedication to the industry and enthusiastic membership and advocacy for the destination.

ECEP Will Hold 3rd Annual Symposium in Charleston This March

March 14, 2024—From March 17-24, 2024, members of Elite Catering + Event Professionals (ECEP) will gather in Charleston, South Carolina for the third annual symposium to explore a wide range of issues the industry is facing in the present day.

There, top leaders in hospitality will attend education sessions strategically designed to support, encourage and inform attendees on future advocacy actions to benefit the industry, from succession planning to mastering media recognition to collaborative creativity. There will also be a robust lineup of business sessions on sales, marketing, operations and beyond.

Charleston is a strategic destination choice, having inspired the event’s educational and culinary themes. “Charleston has a rich and diverse culinary heritage,” says ECEP President, Michael Stavros. “We’ll be celebrating this in many ways during our time here, from keynote speakers such as Jessica Harris, author of ‘Same Boat, Different Stops,’ to events hosted at historic venues like the Thomas Bennett House with cuisine by local notable, Cru Catering who will be showcasing custom menus and station builds.”

Destination DC Hosts Sustainability Summit

Mar. 13, 2024—Destination DC (DDC) is hosting their inaugural Sustainability Summit that highlights the importance of federal and local partnerships. In partnership with the US. Environmental Protection Agency, the DC Department of Energy and Environment as well as local hospitality community the DDC is looking to make the tourism and events industry more sustainable.

“We recognize our need to do more when it comes to sustainability, so the summit is a step in the right direction as we focus on what we can do collectively as destination stewards,” says Elliott L. Ferguson, II president and CEO. “Destination DC’s Sustainability District is an opportunity for collaborative learning, fostering economic and social opportunities for small businesses and the local community, reinforcing our collective responsibility to build a sustainable and vibrant future for our nation’s capital.”

ASM Global Enters Partnership with Playeasy

March 13, 2024—ASM Global has announced its partnership with Playeasy, a digital network focused on sporting events and sports tourism. The partnership with allow ASM access to more than 600 sports event operators in 100+ sports and activities.

“We’re thrilled to join forces with Playeasy as its leading sports events and sports tourism platform complements ASM Global’s expertise in producing live event experiences,” says Anna Nash, vice president, market development, ASM Global, “This collaboration enhances our ability to drive content to our extensive portfolio of venues, facilitating easier access for sports-event organizers to our convention centers. By leveraging our network, we aim to empower organizers to expand their events across our diverse venues, boosting economic impact from out-of-state visitors.”

The partnership will allow for elevated awareness for the ASM Global convention centers as well as convention specific products and comprehensive real-time analytics for marketing strategies.

Grand Hyatt Kauai Resort & Spa Raises Awareness for Colon Cancer with Bum Run

March 11, 2024—The seventh annual Bum Run sponsored by Grand Hyatt Kauai Resort & Spa in partnership with American Cancer Society (ACS) and their program Relay for Life Kauai is a Corporate Social Responsibility (CSR) effort to bring awareness and raise funds for colon cancer. Created in 2015, the Bum Run has personally impacted several members of the Grand Hyatt Kauai team and is an important event to highlight during the month of March, Colon Cancer Awareness Month.

“As a colon cancer survivor nearing my 10-year anniversary of diagnosis, the Bum Run holds a special significance for me,” says Diann Hartman, director of marketing communications with Grand Hyatt Kauai Resort & Spa. “I am honored to welcome our guests and community for such a meaningful event.” The Bum Run will take place on March 16th, with online registration on active.com.

Corinthian Events Announces Succession Plan

March  7, 2024—Boston-based event company Corinthian Events announces a succession plan for three longtime employees to assume control of the company by 2027. Co-CEOs Courtney Church and Jill Tate will sell the 24-year-old company to Jennifer Logan, Tamara O’Malley and Jamie Hellesen, the three of whom possess over 35 years of combined experience.

“Jamie, Tamara and I have been working together for more than 10 years and have built a strong relationship grounded in hard work, mutual respect, and trust,” said Jennifer Logan, Managing Partner at Corinthian Events. “We’re so lucky and honored to be able to shepherd Corinthian Events into the future. I speak for us all when I say that with Jill and Courtney’s guidance over the next few years, we’re fully confident that our company will continue to grow and thrive.”  

Freeman Launches Net Zero Carbon Events Initiative Roadmap

March 7, 2024—Trade show, exhibit and event company Freeman today shared its Net Zero Carbon Events Initiative (NZCE) roadmap, providing a clear action plan to reduce its environmental impact while upholding and amplifying the event industry’s strength of building communities around a common purpose.

The roadmap, based on the company’s existing initiatives and investments, focuses on three key areas where it can accelerate progress and innovation. These areas are reduction/replacement, expansion of rental and reuse programs, and expansion of end-of-event options in donation and recycling programs.

Freeman is a founding signatory of the Net Zero Carbon Events Pledge as of 2021, which now sees over 600 supporting organizations across 60 countries wThe orking towards a net zero goal in events.

Freeman CEO Bob Priest-Heck says, “We know how to take on big challenges. It requires a clear strategy and a detailed tactical plan to solve a lot of smaller challenges over time, with each one taking us closer to the goal of Net Zero. We won’t get there overnight. But we’ll get there.”

Destination Arabia Joins Hosts Global Alliance

March 6, 2024—Hosts Global has announced that Destination Arabia has joined the DMC.

“We are thrilled to welcome Destination Arabia to our Alliance. With their deep-rooted knowledge and expertise in the UAE market, they enhance our ability to deliver exceptional experiences to our clients. This addition to our exclusive Alliance increases our global reach and solidifies our position as the industry leader as a one stop solution for best-in-class DMCs worldwide,” says Robert Lee, VP of Global Sales & Alliance Engagement at Hosts Global.

The range of offerings of Dubai, Abu Dhabi, and Ras Al Khaimah, Destination Al Khaimah, Destination Arbia offer access to many vibrant destinations within the United Arab Emirates.

Egypt is Emerging as a Top Tourism Destination with Cairo City Break

March 6, 2024—Last year showed a groundbreaking 14,906 million number of visitors to Egypt and Egypt is eager to continue that momentum. The Cairo City Break program, presented by Egypt’s Minister of Tourism and Antiquities Ahmed Issa, is promising potential visitors and tourists an amalgam of luxury, history, ancient heritage and vibrant modernity.

Egypt is increasing the ease of travel to tourist destinations to improve traveler experience, such as building an environmentally friendly and high-speed train connecting Hurghada and Luxor, projected to be completed by 2026.

“There is no other city that offers visitors a journey through the epochs of every great civilization, starting from 3500 B.C. Our commitment is to make Cairo a destination that invites exploration over multiple visits or an extended weekend,” says Issa.

MGM and Marriott Launch MGM Collection with Marriott Bonvoy

March 6, 2024—MGM Resorts International and Marriott International have officially launched their new MGM Collection with Marriott Bonvoy. Now, Marriott Bonvoy members can earn and redeem points and make reservations at 16 MGM Collection resorts comprising MGM Collection with Marriott Bonvoy via Marriott.com and the Marriott Bonvoy app. Members of MGM Resort’s loyalty program can link accounts with Marriott Bonvoy to directly tier match and receive member benefits.

In addition, Marriott Bonvoy Moments inspired by MGM Collection launch today, where Marriott Bonvoy members can win an opportunity to choreograph the world-famous Bellagio Fountain Show along with the existing creative team, to enjoy a golf weekend at Shadow Creek or to venture behind the scenes at four Cirque du Soleil shows: KÀ, Michael Jackson ONE, Mad Apple and “O.”

Holiday Inn El Paso West Completes $3.5 Million Renovation

March 6, 2024—Holiday Inn El Paso West-Sunland Park announced today the $3.5 million renovation of the property has been completed. The renovation included upgrades to meeting spaces, the restaurant and bar areas, the lobby and guest bathrooms.

The press release states that the “meeting spaces have been redesigned to offer versatility and functionality, catering to a variety of events and gatherings. Whether for business meetings or social occasions, guests will find the updated facilities conducive to productivity and enjoyment.”

Get Ready for CMP Advance!

March 5, 2024—CMP Advance 2024 will take place Mar. 11-13 at Fairmont Royal York in Toronto, Canada. This year, the event will open with a Mentor & Me breakfast, where new CMPs and CMP Fellows can engage face to face, making powerful professional connections right from the start.

Participants will then gather for the opening keynote from Shawn Kanungo, author and innovation strategist, who will discuss the enormous impact of AI and its relation to infinite leverage. Following two days of networking and learning, the event will close out with a keynote from Dr. Lisa Bélanger, CEO of ConsciousWorks and author. She will explore the influence of community and connection both within a person’s professional life as well as outside it.

All participants at CMP Advance will receive a $75 USD discount to put towards their Sustainable Event Professional Certification, in addition to the 10 CEs they earn by attending CMP Advance. The event will follow the EIC Sustainable Event Standards and hopes to achieve certification; attendees will walk away with a refreshed understanding of what goes in to working towards these standards. In addition, designated quiet rooms will be available from 8 a.m. to 5 p.m. each day for attendees to use in need of a break, anytime.

Scottsdale Resort Partners with Chef Richard Blais

March 5, 2024—Hyatt Regency Scottsdale Resort & Spa is elevating its culinary scene with six new restaurant concepts and a partnership with Celebrity Chef Richard Blaise. The culinary makeover is another addition to the resort’s $110 million renovation and branding to a Grand Hyatt property.

The James Beard-nominated cookbook author and first ever winner of the hit show Top Chef continues to be a member of the Food Network’s galaxy of superstar chefs, currently co-starring on the popular program Next Level Chef alongside Gordon Ramsay.

“We are thrilled to announce a partnership with Celebrity Chef Richard Blais to debut elevated dining and bar experiences at our beautiful Sonoran Desert resort,” said Lance Marrin, General Manager of Hyatt Regency Scottsdale Resort & Spa. “The new and exciting concepts will provide a wide variety of global and local flavors that our guests and local residents will love. All of our restaurant and bar venues are expected to debut this fall as we finalize our extensive renovation project.”

Noble House Hotels & Resorts Returns to Northeast

March 4, 2024—Noble House Hotels & Resorts announced in a press release today that Chatham Inn Relais & Chateaux will be added to its portfolio of properties, a return to the Northeast for the brand in the seaside town of Chatham, Massachusetts. As the oldest inn on Cape Cod, Chatham Inn Relais & Chateaux is a luxury boutique built in 1830 with 18 guest rooms that have been renovated with high-end furnishings and textiles.

“The addition of the Chatham Inn Relais & Châteaux to the Noble House Hotels & Resorts portfolio reinforces our commitment to grow with on-brand, award-winning, luxury boutique properties. We are also excited to welcome the team members of the Chatham Inn Relais & Châteaux to the Noble House family,” said James Colee, CEO for Noble House Hotels & Resorts.

Bloomington Convention and Visitors Bureau Launch New Branding

March 1, 2024—Bloomington Minnesota Convention Center and Visitors Bureau have announced a new brand for the city’s destination marketing organization — Bloomington, Minnesota Travel & Tourism.

“With our revamped look and feel, we now feel more empowered than ever to pursue our mission of inspiring travelers to visit Bloomington so that they may experience our world-class experiences and trademark Minnesota hospitality first-hand,” says Bonnie Carlson, President & CEO of Bloomington, Minnesota Travel and Tourism.

The new visual identity, created in partnership with Minneapolis based firm Duffy, encompasses the city’s energy as well as their grounded approach to customer service.

Hosts Global Announces REALM to Join Global Alliance

Feb. 29, 2024—Hosts Global has announced the addition of REALM, an Asian Pacific event destination management expert, to Global Alliance.

“We are delighted to welcome REALM to Hosts Global. This partnership aligns seamlessly with our commitment to offering unparalleled access to extraordinary destinations. REALM’s expertise in the Asia Pacific region adds a new layer of possibilities for our clients, and we’re eager to embark on this exciting journey together,” says Tina Gaccetta, SVP of Global Sales & Marketing for Hosts Global.

The collaboration will expand Hosts Global’s reach around the world, allowing them to offer clients continued extraordinary event experiences across nine destinations.

IAEE Gains EIC Sustainability Certification for Second Year

Feb. 28, 2024—The Events Industry Council announced IAEE‘s Annual Meeting & Exhibition has gained the EIC Silver Level Certification in its Sustainable Event Standards.

The certification was performed by a non-for-profit auditing organization, The Alliance for Audited Media.

“The independent certification process is a rigorous review of the company’s compliance to the EIC standards. We applaud IAEE on this achievement because it demonstrates their commitment to sustainable business practices and optimizing their performance year after year,” says Alliance for Audited Media President Richard Murphy.

IAEE previously received a Bronze Level Certification in 2022.

Four Seasons Taking Reservations for New Destination in Mexico

Feb. 28, 2024—Four Seasons Resort and Residences Cabo San Lucas at Cabo Del Sol is now taking reservations in its preparation to open on May 1st, 2024. Inspired by the “pueblos mágicos”—”magic towns”—the resort is an amalgam of Mexican culture, music, art and lifestyle in one of the most luxurious destinations for incentives and executive retreats.

“As we expand our portfolio in the most sought-after vacation destinations around the world, Cabo San Lucas has long been on our list, and we are thrilled to be opening a brand new Four Seasons experience that beautifully complements our existing resort on the more remote East Cape of Los Cabos,”— Antoine Chahwan, President, Four Seasons Hotel Operations Americas

Palm Springs Convention Center Designated as Certified Autism Center, First in California

Feb. 27, 2024—The Palm Springs Convention Center, managed by ASM Global, announced it is the first convention center in California to be designated as a Certified Autism Center (CAC) by the Board of Credentialing and Continuing Education Standards (IBCCES).

Convention staff attended autistic and sensory-sensitive training aimed to better support the experience of attendees on the spectrum.

“We are honored and proud to become a Certified Autism Center™, reflecting our unwavering commitment to inclusivity and our dedication to providing a welcoming environment for autistic individuals. By completing this training, we aim to ensure everyone can fully enjoy the experiences and events at our convention center,” says Rob Hampton, General Manager of the Palm Springs Convention Center.

AHLA and Procure Impact Launch Program to Create 100,000 Hours for Overlooked Populations

Feb. 27, 2024—The American Hotel & Lodging Association (AHLA) and Procure Impact has launched Dignity of Work Pledge, an initiative focused to create 100,000 hours of paid employment for overlooked populations. Results of the imitative will be shared on the AHLA Responsible Stay website.

“We believe the hospitality sector is uniquely positioned to harness its purchasing power to create unique and meaningful guest experiences and change millions of lives in the process. We are excited to partner with so many pioneers in hospitality who are building spaces and places grounded in belonging and purpose through the products that they feature and purchase,” says Procure Impact Founder & CEO Lauren McCann.

Partners who have also agreed to sign the Dignity of Work pledge also include Davidson Hospitality Group, Pyramid Global Hospitality, Sage Hospitality Group, CoralTree Hospitality, Atrium Hospitality, Pacific Hospitality Group, Modus Hotels and 21c Museum Hotels.

Events Industry Council Announces Keynote Speakers for CMP Advance

Feb. 23, 2024—Events Industry Council recently announced their keynote speakers for the CMP Advance taking place on March 11th- 13th in Toronto, Canada.

The opening keynote speaker, Shawn Kanungo, globally recognized innovation strategist and bestselling author will speak on how AI will impact society, business and culture. The closing keynote speaker, Dr. Lisa Bélanger will speak on the importance of community and connection. 

CMP Advance will also be featuring a mentor breakfast for new CMPs and CMP Fellows.

Frenchman’s Reef Celebrates Grand Opening With Charitable Work

Feb. 22, 2024—Frenchman’s Reef in St. Thomas recently hosted a grand opening, commemorating the opening of The Westin Beach Resort & Spa at Frenchman’s Reef and Morningstar Buoy Haus Beach Resort at Frenchman’s Reef, Autograph Collection, which followed a $425 million rebuild.

U.S. Virgin Islands Governor Albert Bryan Jr. and Commissioner of Tourism Hon. Joseph Boschulte were in attendance, along with the owners of Fortress Investment Group, who acquired the properties in 2021.

“We are bringing Frenchman’s Reef into a new era, with a renewed focus on an immersive guest experience,” said Joe Gould, managing director of Fortress Investment Group. “With these two world-class resorts officially open to guests, we are ready to welcome the world to Frenchman’s Reef. This is a destination unlike any other, and we are committed to creating memorable moments for our guests to explore and unwind through outstanding service, exceptional amenities, and new restaurant and bar concepts that offer a true taste of the destination.”

The evening featured live music and entertainment, culinary activations at the property’s on-site restaurants and a “Taste of Frenchman’s Reef” experience at the outdoor spa pool. Beyond that, Frenchman’s Reef donated $20,000 to the U.S. Virgin Islands Department of Education, in support of the island’s youth.

Senate Commerce Committee Passes FAA Reauthorization Bill

Feb. 22, 2024—The Senate Commerce Committee has passed the Federal Aviation Administration (FAA) reauthorization bill.

The bill will help with long-term safety and the modernization of the U.S. air travel system. The bill must pass both chambers of Congress before heading to President Biden’s desk for a final approval.

Alaska Airlines Flight Attendants Strike

Feb. 20, 2024 —Alaska Airlines flight attendants are authorized by three different union organizations to potentially pose a strike for the first time in 30 years. Employees in the cabin crew are threatening to picket outside airports in the U.S., the United Kingdom and Guam for higher pay.

“We agree with our flight attendants that we need a new contract, which is why we’ve been working hard to get an agreement,” Alaska Airlines said in a statement to FOX Business. ” We’ve been offering industry leading top-of-scale pay for months with an immediate 15% raise to the entire pay scale and additional raises every year. we’ve closed more than 50 tentative agreements—representing dozens of topics where we’ve found common ground.

SEARCH Foundation Raises Record Contributions

Feb. 16, 2024—The Search Foundation, a 501(c)3 nonprofit organization that focuses on helping out meeting and catering professionals in crisis, raised $104,000 during their Annual Signature Event.

“The support our foundation provides to individuals in crisis is only possible with the generosity of the industry members that give so selflessly. I’m pleased to report that at the Annual Signature Event at Skybox on 6th, followed by an after party hosted by Wilkinson-Rhodes, we surpassed our goal for this event ,” says board chairperson, Kate Patay of Terramar, a DMC Network Company. “I am so proud of the event team and the sponsors for helping us to achieve this and welcome you to join us at all of our upcoming events in 2024 to keep the momentum going and assist more industry professionals when they need it most.”

Shortly after SEARCH was honored with the Steve Kemble Leadership Award, dedicated to the person or group who and shown an excellence in leadership through skills through service to the event and meeting industry.

WTTC Issues Call to Action to EU to Support Hospitality Industry

Feb. 14, 2024—Today, the World Travel & Tourism Council (WTTC) issued a Call to Action, urging European Union (EU) stakeholders to support the hospitality industry. The industry employs over 22 million people and contributes €1.4 trillion ($1.5 trillion) to the EU economy.

The global tourism body places emphasis on three key areas, which it explains modernize and enhance the sector, and expects would support the sector to reach a €1.9 trillion ($2 trillion) contribution to the EU economy by 2033.

“The Travel & Tourism sector is a key driver of economic growth in the EU and the measures within our Call to Action will ensure the sector continues to grow sustainably, attract new talent and prosper,” says WTTC President & CEO Julia Simpson. “We urge the EU to adopt these recommendations for the benefit of business and travelers globally. As the sector modernizes and unlocks the digital transformation of travel, together with the European Union we can achieve unprecedented growth.”

These areas are as follows:

1. A more sustainable future

As the EU carries out policy impact assessments on legislation implementation within hospitality, EU leaders have an opportunity to encourage more sustainable practices and help the sector to achieve net zero emission targets. In addition, the Call to Action urges EU leaders to be methodical and ensure future environmental legislation does not hinder, but rather complements, existing commitments and work already undertaken by the travel and tourism sector.

2. Supporting ease of travel across borders

When policies facilitate hassle-free travel, the hospitality industry sees growth and expanded job opportunities. Most critically, WTTC calls for simplified visa processes, and urges the EU to continue its work towards visa-free travel and removal of existing barriers, such as the already delayed Entry-Exist System.

3. Boosting the digitalization of the sector

WTTC sees the digitalization of hospitality as vital to its growth, efficiency, cost-reduction and economic growth, and calls on the EU to accelerate the adoption of cutting-edge technologies by pursing policies that allow for contactless travel and implement AI across the sector. WTTC expresses it will support the EU in efforts to enable the digitalization of passports, streamlining of visa applications and digitalization across the entire traveler experience.

Walt Disney World to Open ‘Tiana’s Bayou Adventure’ This Summer

Feb. 13, 2024—This summer, Florida’s Walt Disney World Resort will debut Tiana’s Bayou Adventure at Magic Kingdom Park. The attraction “digs a little deeper” into Princess Tiana’s story following the events of the Walt Disney Animation Studios’ film, “The Princess and the Frog.”

Once guests enter the bayou, they will float through cypress trees and Spanish moss within a Louisiana bayou, where they will be greeted by the first-ever Tiana Audio-Animatronics figure along with numerous other characters and musical critters, including an otter, a rabbit and a turtle among many others. Along the way, music celebrates the heart of New Orleans sound, with a zydeco and other types of authentic music, alongside favorite songs from the film. Voice actors from the film reprise their roles, including Bruno Campos as Prince Naveen and Anika Noni Rose as Princess Tiana.

Throughout the attraction, guests can see authentic NOLA artistry created by Louisiana artists, such as an original metalwork weathervane. To round out the immersive experience, guests will catch whiffs of the scent of frying beignets. Following its summer 2024 opening at Walt Disney World Resort in Florida, Tiana’s Bayou Adventure will open later in 2024 at Disneyland Park in California.

Black History Museum and Cultural Center of Virginia Invite Media

Feb. 12, 2024—The Black History Museum and Cultural Center of Virginia (BHMVA) is celebrating Black History Month with new exhibitions including Holsinger Studio portraits, figurative sculptures and others to honor black history and culture. The exhibits are open for a press-only meet and greet to present sponsors and offer members of the media the opportunity to photograph the pop-up exhibitions on Wednesday, February 14th from 10:00 a.m.-11:00 a.m. EST. The new exhibitions will be open to the public through Black History Month, ending Thursday, February 29th.

The exhibition is presented by Tourism Cares with support from C&F Bank.

Visit Austin SVP and CMO Julie Chase Passes Away

It is with a heavy heart we share that Visit Austin Senior Vice President and Chief Marketing Officer Julie Chase passed away peacefully on Sunday, February 4^th surrounded by her family.

Julie was a proud 4^th generation Texan and has called Austin “home” for more than 25 years. As Senior Vice President and Chief Marketing Officer for Visit Austin, Julie led the marketing, tourism, film and music departments. Among marketing campaigns, event activations, and various other projects, Julie was also instrumental in working closely with Austin Bergstrom International Airport and helping to secure new flight service for Austin. Previously, she served as Director of Texas Tourism from 2003-2012. 

Julie loved spending time with her family and traveling the world. She was passionate about tourism marketing and much of Visit Austin and the Austin and Texas tourism community’s success can be attributed to her efforts and dedication.

Julie will be greatly, greatly missed.

More information regarding a Celebration of Life will be provided at a later time. 

Maritz Hosts Event for Human Trafficking Awareness Month

Feb. 7, 2024—January is Human Trafficking Awareness Month. As part of its efforts in the fight against human trafficking, Maritz hosted an event on its St. Louis campus on Jan. 30 in partnership with The Covering House, a St. Louis-based organization dedicated to fighting human trafficking. The event, “The Role of the Internet in Trafficking & Tips to Keeping Kids Safe Online” saw attendance from 170 people both in-person and virtually.

Maritz CEO David Peckinpaugh welcomed Givonni Orr, training manager at The Covering House; Keaton Strong, retired police caption, human trafficking specialist and crisis intervention specialist for Ritenour School district; Sarah Sharpe, cyber-security at Maritz; and Laura Baker, administrator of community engagement at The Covering House for a panel, moderated by Mary Clare Darland, director of sourcing at Martiz.

The panel discussed how parents can monitor their childrens’ safety on social media and signs of human trafficking to look for when traveling, as well as how everyone can be proactive to fight human trafficking. Maritz team members collected donations for the covering house.

Those who are interested can view the event here.

Visit Anaheim Announces Local Workforce Development Initiative

Feb. 6, 2024—Visit Anaheim has announced the new workforce initiative aimed at inspiring high school students to look at careers in tourism and hospitality. Careers will range from hotel management to transportation, maintenance, and event planning.

“By fostering connections and providing guidance, Workforce Development is bridging the gap between our industry and our community,” said Christina Dawson, Senior Vice President, Operations, Visit Anaheim. “This program will inspire students to pursue careers within the tourism and hospitality field while cultivating a skilled and diverse future workforce.”

High schoolers will be able to participate in career fairs, access educational resources, internships and job opportunities.

Visit Newport Beach Will Hold a Drone Show at Allegiant Stadium Following Super Bowl

Feb. 5, 2024—Visit Newport Beach announces that it will hold the first ever 1,000-drone show at Allegiant Stadium, in Las Vegas, on February 11, following the Super Bowl. The show, titled, “Touch Down in Newport Beach,” will take place one hour after the conclusion of the major football event. Those who can’t make it in person can view a live-stream of the show thanks to a partnership with COX, the official telecommunications provider of Allegiant Stadium.

It will be powered by SkyWorx, a team of world-class engineers, pilots and artists, that operates drone light shows. A partner of Smart Meetings since 2022, SkyWorx just recently put on the first drone show in downtown Monterey during the Smart Meetings Extraordinary Experience at Portola Hotel and Spa in November 2023.

Not only will Newport Beach’s drone show wow audiences with its scale and artistry; when the drones form a QR code in the sky, viewers will be able to scan it for the chance to win a Newport Beach vacation package. Additionally, throughout game week and beyond, geo-fencing technology will allow Visit Newport Beach to air a new football-themed commercial in 60,000 Las Vegas Strip hotel rooms.

127 Professionals Have Earned CAE Credential, ASAE Announces

Feb. 2, 2024—ASAE, the membership organization of over 48,000 association executives and industry partners representing over 7,400 organizations, has announced that 127 association executives have successfully completed its Certified Association Executive (CAE) program and earned the credential.

They join over 4,500 credentialed industry leaders around the world. The CAE Program, accredited by the National Commission for Certifying Agencies (NCAA), elevates professional standards, enhances individual performance and designates the professionals who have acquired and demonstrated the knowledge essential to be a leading player in association management.

These newly credentialed professionals will be honored during the 2024 ASAE Annual Meeting & Exposition in Cleveland Aug. 10-12, along with the upcoming May 2024 class.

ESPA Announces 2024 Award Winners

Jan. 30, 2024—The Event Service Professionals Association (ESPA) today honored the recipients of a number of prestigious awards, which spotlight outstanding leaders in the event services sector, association leadership and engagement, at its 2024 Annual Conference at the Hyatt Regency in Indianapolis.

See the awardees listed below:

Executive Excellence Award

Diane DiAntonio, CMP, CEM, general manager at Massachusetts Convention Center Authority

Event Service Professional of the Year Award

DeShawn Fitzpatrick, CMP, senior client services manager at Visit Houston

Leadership in Event Service Award

Jarrica Guzman, event services manager at Branson Lakes Area Chamber of Commerce & CVB

2024 Meeting Professional of the Year

Bridget Robinson, CMP, CMM, director of national conventions & meetings at American Legion

ESPA Member Awards

William H. Just Memorial Award

Patrick Coit, CMP, destination services manager at Meet Boston

ESPA Members of the Year

DeShawn Fitzpatrick, CMP, senior client services manager at Visit Houston and Amber Brewer, Event Service Specialist at Visit Rochester

ESPA President’s Award

Esther Walker-Young, senior services manager at Visit KC

In addition, ESPA presented the first-ever 2024 Appreciation Award to its longtime executive director, Lynn McCullough.

UK-Based Company DRPG Acquires American-Based TSEC

Jan. 24, 2024—The global creative communications agency DRPG has announced its newest expansion with its acquisition of The Special Event Company (TSEC) in its latest press release. TSEC has been a leading force in the industry for over 35 years and the acquisition will help both DRPG and TSEC expand their global reach and boost the events industry. Matt Franks, group director of events for DRPG, explains how the acquisition is mutually beneficial to both companies.

“We recognized there are great synergies between the two companies and culturally the teams are very similar,” says Franks. “These mirrored attributes and core values gave us the confidence this partnership and fit would succeed in delivering the very best experiences for our clients.”

Conference Pro Aims to Revolutionize Conference Experience

Jan. 23, 2024—Conference Pro is looking to shake up the conference and trade show landscape. The groundbreaking company is looking to offer comprehensive reviews of conferences and trade shows done by event marketers and expert conference planning services.

The ability to glimpse reviews of conferences will allow meeting professionals to under the dynamics of a successful conference.

“We were having all these behind-the-scenes conversations with each other and recognized a gap in the market. Why is there Yelp for everything else, but not Trade Shows!? So, we created a platform that combines firsthand experience at conferences and Trade Shows with strategic planning. Conference Pro is the result of our collective expertise, aiming to elevate the conference and trade show experience for both organizers and participants,” said David T Stevens, Co-Founder.

InteleTravel Acquires MGME

Jan. 23, 2024—Less than a year after aligning with Hickory Global Partners, InteleTravel has announced its acquisition of global events agency McVeigh Global Meetings and Events (MGME.) The three companies are planning to work together to provide high-end leisure and business travel. According to the press release from MGME, the brand will continue to operate on its own but will be owned by InteleTravel and, working with Hickory Global Partners, “clients will benefit from InteleTravel’s resources and scale, as the three companies join in business development, purchasing power, cross-utilizing capabilities, and finding economies and efficiencies.

“I am incredibly excited to ally MGME’s professional storytellers and experienced designers with InteleTravel and Hickory’s travel professionals and clients,” says MGME COE Carvie Gillikin. “I know how much MGME can offer their agencies, and we are creating the next 30 years of leadership for MGME by being able to expand our travel and accommodations offerings for our global programs, and having access to all the other InteleTravel assets, technology and management.”

Visit Anaheim Hosting Nearly 150 Meetings and Conventions in 2024

Jan. 22, 2024—Visit Anaheim has announced 142 conventions, meetings events scheduled to happen in 2024. The plan is projected to bring in more than $1.5 billion in economic impact to the Anaheim community and will generate $15 million in tourism occupancy tax (TOT).

National Assocation of Music Merchants (NAMM) will be kicking off their event with nearly 75,000 attendees and nearly 25,000 room nights.

“We are thrilled that NAMM has called Anaheim home for nearly 50 years,” said Ronnie Collins, Senior Vice President, Sales & Services, Visit Anaheim, “Now that they’re back to their regular programming in January for the first time since 202, we anticipate a high impact event, building on the rich history and vibrant musical community that they’ve nurtured here in Anaheim.”

AHLA Foundation Hosts 6th-Annual Hotel Workforce Celebration

Jan. 22, 2024—On Jan. 21, AHLA Foundation hosted its 6th-annual Night of a Thousand Stars gala that honors leaders in the hotel industry. The event raised nearly $1 million to support AHLA Foundation initiatives designed to strengthen the hotel industry’s workforce. The event also held the Stars of the Industry Awards, which celebrates winners for their industry service.

AHLA Foundation also introduced the Scholar of the Year Award, recognizing the achievements to a select hospitality student and demonstrating its commitment to the next generation of hospitality professionals. The third-annual Arne Sorenson Social Impact Leadership Award was granted to Hyatt Hotels President and CEO Mark Hoplamazian.

“The Night of a Thousand Stars Gala brings our entire industry together to celebrate the work and dedication of the unsung heroes of hospitality – the ones at the heart of our industry,” said Anna Blue, president of the AHLA Foundation.

AHLA’s 2024 Stars of the Industry winners:

North Star Award Winner

• Colby Bracy, Director of Human Resources, The Nonantum Resort

North Star Award Finalists

• Alfonso Rauda-Serrano, Chief Engineer, Valley River Inn Eugene
• Bonnie Sager, General Manager, Microtel Inn & Suites by Wyndham Hazelton

AHLA Foundation ForWard: Paving the Way Award

• Lina Patel, Director, Strategic Franchise Initiative, Red Roof Franchising

Stevan Porter Emerging Hospitality Leader of the Year

• Adrian Adriano III, Director, Premium Brands, Marriott International

Foundation Scholar of the Year

• Olivia Cannella, Hospitality Senior, Michigan State University

CEMA Advisory Board Announced

Jan. 22, 2024—PCMA and Corporate Event Marketing Association (CEMA) announced the 2024 CEMA Advisory Board consisted of senior event marketing executives. The CEMA Advisory Board is partnered with PCMA to strengthen their goals of education and networking opportunities in the industry. Learn more about the 2024 CEMA Advisory Board members in the press release from PCMA announced by CEMA president and CEO Sherrif Karamat, CAE here.

Visit Anaheim Partners with Big Brothers Big Sisters

Jan. 17, 2024—Visit Anaheim has announced it will be partnering with Big Brothers Big Sisters of Orange County and the Inland Empire Workplace Mentoring Program. Focusing on encouraging and preparing the youth in Anaheim for college and/or the professional world, Christina Dawson, senior vice president of operations, Visit Anaheim, comments on the exciting new partnership.

“With over 63,000 tourism jobs in Anaheim across the convention center, theme parks, restaurants, shops and hotels, Visit Anaheim is enthusiastic about getting young professionals interested in career opportunities within our industry.”

Cvent Acquires Jifflenow and iCapture

Jan. 16, 2024—Hospitality technology provider Cvent announced that it has acquired Jifflenow, a B2B meeting scheduling platform and iCapture, a lead capture solution, to expand its trade show and conference offerings. Enhanced capabilities will enable sales and marketing teams to improve trade show performance and ROI through utomated appointment scheduling and universal lead capture, according to Reggie Aggarwal, CEO and founder of Cvent.

Benefits to meeting professionals include:

• Maximize trade show impact by facilitating meetings with the highest-value customers and prospects

• Increase the number of event leads

• Better qualify and convert trade show leads

Destination DC Celebrates Sustainable Credentials

Jan. 13, 2024—As the first city in the world to achieve the Platinum level LEED for Cities certification, Destination DC announced Carbon Free DC, a plan to achieve carbon neutrality by 2045. Major city upgrades include modernized LED streetlights as part of DC’s Smart Cities initiative. The city’s first electric buses have been activated and Metrorail Silver Line connects Washington Dulles International Airport to downtown DC. 

DDC launched the Sustainability District so meeting and event planners and attendees can easily find sustainability initiatives at local hotels, restaurants and convention services.  

Orlando’s Orange County Convention Center Pilots Shift Robotics’ Moonwalkers

Jan. 11, 2024—Orange County Convention Center (OCCC) in Orlando, Florida is the first public entity to recognize Shift Robotics‘ AI-informed Moonwalkers as OPDMDs (Other Power-Driven Mobility Devices) as it pilots the robotic shoes for use in all its facilities and becomes a customer. Shift Robotics’ product, Moonwalkers, are nano-empowered mobility devices that allow users to walk up to three times faster, with a top speed of seven miles per hour. They use AI software to measure a user’s stride, then enable each shoe to adjust to that user’s Gait Cycle. Last year, they were named by TIME as one of the Best Inventions of 2023.

OCCC Executive Director Mark Tester says, “We are eager to be the first convention center to pilot this impressive technology and see how its numerous uses can benefit our event staff and the efficiency of our shows…Through the pilot testing of the Moonwalkers, we can create a more efficient and less taxing method of travel for our team members who often walk miles around our large campus.”

Hard Rock International and Seminole Gaming Promote New Strategies to Fight Human Trafficking

Jan. 10th, 2024—The commitment towards fighting human trafficking has been important to Hard Rock International and Seminole Gaming for years. They are announcing their “new support tools for victims and those at risk, a youth education program, new trainings to help Team Members combat and prevent human trafficking, and work with new community partners to create a greater impact.” Through organizations and innovations like Twentyfour-Seven Inc, Hard Rock Social Identity Quest and other programs launching in 2024, Hard Rock International and Seminole Gaming are demonstrating corporate social responsibility (CSR). Jim Allen, chairman of Hard Rock International and CEO of Seminole gaining, expresses how important it is to commit to CSR.

“We are deeply committed to the work our community partners provide for those at risk, victims and survivors of human trafficking in the United Stats and around the world as we work together to combat human trafficking,” says Allen.

Pechanga Partners with the LA Rams for Those in Need

Jan. 9th, 2024—Pechanga Resort and Casino partnered with the LA Rams and the LA Regional Food Bank in December, 2023, to launch the 4th annual Drive Thru Food Distribution at SoFi Stadium, resulting in an estimated 60,000 meals distributed to families in need. These acts of Corporate Social Responsibility (CSR) are inspirational as we enter into a new year.

“We are thankful for the opportunity to help our neighbors in need in Los Angeles and throughout Southern California,” said Ken Perez, president of the Pechanga Development Corporation. “We appreciate our partners and their generosity in supporting our community.”

The Venetian Resort Las Vegas launches Venetian Rewards

Jan. 9th, 2024—The new Venetian Rewards is launching in March from The Venetian Resort Las Vegas to promote their loyalty program for both gaming and non-gaming visitors. This means even if visitors aren’t gamers, there are other ways to earn Rewards Points.

“Venetian Rewards marks yet another milestone in the ongoing evolution of The Venetian Resort,” says Patrick Nichols, president and chief executive officer of The Venetian Resort Las Vegas. “This all-new program continues to provide the best access for our gaming customers and enhances earnings on experiences including gaming, dining, entertainment, our world-class spa and more, for all of our guests.”

ConferenceDirect Partners with Reposite

Jan. 9, 2024− ConferenceDirect has announced its partnership with Reposite, which functions as a tool for Travel and Event planners, allowing for a streamline of communication, supplier discovery, creating RFPs, and building proposals.

“We’re thrilled to welcome ConferenceDirect into the Reposite community!” says Alexa Berube, Co-Founder of Reposite, “By integrating our robust platform and planning tools with ConferenceDirect’s extensive service offerings, we are setting a new standard for excellence and efficiency. We look forward to seeing how this collaboration elevates the meetings & events industry as a whole.”

ConferenceDirect is based out of Folsom, California and is a full-service meetings solution company.

Mexico Cuts the Ribbon on El Tren Maya

Jan. 8, 2024−Mexico has unveiled El Tren Maya (The Maya Train) which will run on a 290-mile track across the Yucatán peninsula. This will be the first installation of the project with future plans of adding 600 miles to the track.

El Tren Maya will serve as a literal vehicle to increase tourism as it connects some of the most scenic and visited attractions in Mexico, yet the possibilities of the 600-mile track expansion can have a much larger impact. Transportation to less accessible regions can broaden the opportunities for less visible communities on the Yucatán peninsula to boost their economy with tourism and hospitality and provide resources for the region’s expansion and growth.

“There is a large section of the interior of the peninsula that doesn’t have highways or roads,” says Marilyn Masson, professor of anthropology at the University at Albany SUNY. “In the more remote sections, the train could potentially help these communities be better connected to the outside world.”

AHLA Foundation Launches New Scholarship Application Portal for Hospitality Students

Jan. 8, 2024—American Hotel and Lodging Association’s charitable partner AHLA Foundation recently launched a new platform to ease its scholarship application process. In addition to improving the user experience, the new portal features a built-in eligibility assessment that lets students access every Foundation-hosted opportunity for which they’ve met the qualifications.

The Foundation’s new system also lets students apply for multiple scholarship opportunities in one application. In addition to the management of the Incoming Freshman Scholarship and the Opening Doors to Opportunity Scholarship, eight other scholarships have been added to the new portal as well:

• Hyatt Hotels Fund for Minority Lodging Management Students
• Rama Scholarship for the American Dream Program
• American Express Scholarship Program
• Ecolab Scholarship Program
• Karl Mehlmann Scholarship
• Banks Brown Graduate Scholarship Program
• Arthur J. Packard Memorial Scholarship Program
• Stephen P. Holmes Scholarship

You can learn more here: ahlafoundation.org/scholarships