A study by The Business of Events and International Convention Centre Wales (ICC Wales), titled “Access All Areas: Closing the Accessibility Gap in Events,” uncovered the gap between what meeting venues claim and what attendees feel when it comes to accessibility. What venues claim to be the case is somewhat more positive than what attendees actually experience.
A discrepancy exists between venues and attendees
Over the years, venues have touted the progression of their accessibility efforts, with claims they’re making it easier for those with visible and non-visible disabilities to navigate their facilities and feel included. According to new research, many of the recipients of these efforts don’t experience what the venues claim.
A study by The Business of Events and International Convention Centre Wales (ICC Wales), titled “Access All Areas: Closing the Accessibility Gap in Events,” uncovered the gap between what meeting venues claim and what attendees feel when it comes to accessibility.
A survey was conducted in June of 1,000 attendees aged 18-65, who participated in conventions, workshops, conferences and corporate events in the previous six months. In July, a survey was conducted including 103 organizations.
The Gap
As might be expected, what venues claim to be the case is somewhat more positive than what attendees actually experience. These are the numbers.
Venues
- 82% claim to provide step-free access and 91% say they have accessible toilets.
- 75% say their staff have disability awareness training.
- More than 50% have a formal or developing accessibility policy.
Attendees
- 93% of attendees with disabilities report experiencing barriers at events.
- 28% have experienced inaccessible layouts; 24% reported inaccessible toilets.
- 25% encountered untrained staff; 27% encountered overstimulating environments.
- 52% say accessibility information is clear only sometimes; 17% reported it missing altogether.
In collaboration with accessibility consultant Dr. Shani Dhanda, the study highlighted 12 elements where there exists a discrepancy between venues and attendees, including policies, EAA compliance, physical access, neurodiversity, sensory needs, staff training and technology, highlighting the perspectives of the venues and attendees, uncovering the disconnect and how the two can bridge the divide.
“The findings call for bold, lasting change,” Dr. Dhanda said. “The time for quick fixes and reactive adjustments is over. Accessibility must be woven into every stage of design and delivery. By listening to those with lived experiences, embedding inclusive thinking, and striving for continuous improvement, the U.K. events industry can set a global benchmark for true inclusion.”
