nashville-visitor-spendingAlready among the Top 10 meeting cities in the United States, Nashville, Tennessee, announced this week that visitor spending increased to a record $5.43 billion in Davidson County in 2014.

Nashville’s star continues to rise thanks to the hit TV show “Nashville” and the city’s green convention center, which serves as a great venue for major meetings and trade shows. Cosmopolitan and boutique hotels surround the downtown entertainment district, making Nashville a Smart Meetings’ favorite.

“These figures confirm the success of the investments we have made in ourselves and underscore our appeal as a destination city for both leisure and business travelers,” said Mayor Karl Dean. “Our hospitality industry is vital to our success as a city and as we see these numbers rise every year, we know this is the new normal for Nashville. The amount of success we are currently experiencing takes a team effort and it is important to remember how we got to this point. We must also look to the future and continue to be proactive as we move Nashville in the right direction.”

$5 Billion Club

Nashville just missed out on joining the $5 billion club in 2013, when it had $4.99 billion in visitor spending. According to Ken Levitan, chairman of the Nashville Convention & Visitors Corp (NCVC) board of directors, the city established a goal back in 2003 to break the $5 billion mark by 2015, so achieving this milestone a year early is a very big deal on many levels. The Nashville tourism industry employs more than 57,400.

“We should celebrate our accomplishments, but our next challenge will be maintaining that level of success by continuing to allow our product to evolve while protecting our authenticity,” Levitan said. “I have no doubt we can continue our success if we work together as an industry and as a community.”

Visitor spending in Nashville accounted for 31.5 percent of all visitor spending in Tennessee. The city drew 13.1 million visitors in 2014, up from 12.2 million in 2013. For the fourth consecutive year, Nashville set a record for hotel occupancy tax collections, bringing in $49,882,792 in 2014 for an increase of 24.1 percent.

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Star Wars themed-lands

The planets and galaxies of Star Wars will soon become a visceral experience at both Disneyland in Anaheim, California and Disney World in Orlando. At last weekend’s D23Expo in Anaheim Convention Center, around 7,500 fans were blown away at the news announced by Disney CEO Bob Iger. Two 14-acre Star Wars themed-lands, already underway, mark the single largest themed land expansion in the history of Disney theme parks. Opening dates have yet to be announced.

The new lands will transport guests to a galaxy far, far away with new Star Wars characters and the latest technologies. Fans received a behind the scenes look at attractions, such as a Millennium Falcon ride that will enable park-goers to take control of the spacecraft and embark on secret missions. Parks and resorts chairman Bob Chapek also showed the audience never-before-seen renderings of other-worldly restaurants and establishments that will be operated by the planet’s humanoid, alien and droid inhabitants.

Other attractions include a new Star Tours adventure, Star Wars Launch Bay, a Jedi Training Academy and interactive experiences and special exhibits from the upcoming film, Star Wars: The Force Awakens which opens in theatres December 2015. Disney’s Hollywood Studios in Disney World and Tomorrowland at Disneyland Park will also be the sites of more Star Wars attractions, including Hyperspace Mountain, a reimagining of the classic Space Mountain attraction.

“I am thrilled to announce the next chapter in the long and exciting history between Disney Parks and Star Wars,” said Iger. “We are creating a jaw-dropping new world that represents our largest single themed land expansion ever. These new lands at Disneyland and Walt Disney World will transport guests to a whole new Star Wars planet, including an epic Star Wars adventure that puts you in the middle of a climactic battle between the First Order and the Resistance.”

Star Wars themed-lands

Also coinciding with the announcement of Toy Story 4, to be released June 2017, is a new Toy Story land at Disney’s Hollywood Studios in Florida. Visitors will go to infinity and beyond in an 11-acre park that will be a gigantic version of Andy’s backyard with oversized toys. New attractions are to include a family-friendly rollercoaster on the back of Slinky Dog and an alien saucers ride inside a toy machine with a claw looming overhead.

Fans were surprised by an appearance from filmmakers James Cameron and Jon Landau who shared details about “Pandora—The World of Avatar,” another themed-land coming to Disney World’s Animal Kingdom. Construction has already begun on the site, which is expected to open in 2017. Tropical rainforests, exotic creatures and enormous floating mountains will greet visitors entering the indigenous Na’vi tribe’s land.

Star Wars themed-lands

Among the proposed attractions are flying banshees that park-goers can ride and breathtaking bioluminescent settings that spark to life at night. “Rivers of Light” will incorporate floating lanterns, water screens and swirling animal imagery on the Discovery River. Night time adventures also include an extended Kilimanjaro safari with two new animal species: African wild dogs and hyenas.

At both Florida and California theme parks, the popular Soarin’ attraction will be reintroduced as “Soarin’ Around the World” with advanced imagery of the world’s most unique natural landscapes and man-made wonders. A completion date has yet to be announced.

In other news, Disneyland Shanghai is scheduled to open in 2016 with six themed lands and attractions with an emphasis on the latest park technologies. These include new lands of Adventure Isle, Gardens of Imagination, Alice and Wonderland, Frozen and Tron and old favorites, such as Pirates of the Caribbean’s Treasure Cove.  Instead of Disneyland’s Main Street, visitors will step onto Mickey Avenue lined with stores run by Disney characters. The Shanghai theme park will also have the longest parade route among Disney properties worldwide.

Last but not least, it was announced that Disney’s first Marvel Comics attraction will debut at Hong Kong Disneyland in 2016. The Iron Man Experience will begin at the new Stark Expo where visitors will board the Iron Wing and battle alongside Iron Man in a flying adventure above Tomorrowland. Marvel Comics author Stan Lee made a cameo appearance, alongside Iron Man himself during the parks presentation.

“From Disneyland’s 60th anniversary celebration to the anticipation of Shanghai Disney Resort, we’re in the midst of unprecedented growth and expansion around the globe,” said Chapek. “With these new announcements, we continue our legacy in creating innovative attractions, worldwide entertainment, and magical lands that take our guests into the worlds of stories they love.”

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celebration-of-the-arts-festivalCelebration of the Arts Festival, The Ritz-Carlton, Kapalua

Known as the “Valley Isle,” Maui’s interesting history is spread throughout the island, from King Kamehameha’s forces defeating King Kahekili in Iao Valley to the rowdy whalers in 19th-century Lahaina.

It’s also an outstanding place for groups to experience Hawaiian culture because it boasts quaint towns, artist communities, natural habitats that are being restored according to Hawaiian traditions and local favorites that have been around for generations, including mom-and-pop stores.

“We hear a lot of people say they don’t want to be tourists when visiting a destination,” says Sherry Duong, director of meetings, conventions, incentives and international sales for the Maui Visitors and Convention Bureau. “They want to be travelers and have authentic experiences. This applies to groups, too. On Maui, Hawaiian culture and the aloha spirit set us apart from other ’sun, sand and surf’ destinations outside Hawaii.”

Cultural Treasure Troves

Operated by the Maui Historical Society, Bailey House Museum boasts the largest collection of Hawaiian artifacts on exhibit in Maui County. These include koa furniture, archeological and natural history items, a 100-year-old canoe and a surfboard that belonged to the legendary Duke Kahanamoku. Tours of this Wailuku museum can be arranged.

One way for groups to immerse themselves in Native Hawaiian culture is to take a tour of Lahaina offered by Maui Nei Native Expeditions. On a two-hour walking adventure, groups explore Lahaina’s rich history off the beaten path with Native Hawaiian kumu, who make Maui’s history and Hawaiian culture come alive in chants and stories.

Learning the Ways

Situated on Kaanapali Beach in Lahaina, Whalers Village offers a full selection of cultural activities, including hula lessons, a hands-on coconut husking demonstration, lei making and evening performances that often include Polynesian and Tahitian dance shows.

Lahaina Cannery Mall boasts a variety of boutique retail stores, casual restaurants and an exceptional international food court. It also offers hula shows, ukulele lessons and Hawaiian art shows.

Several interesting cultural programs that encompass Hawaiian history, music, arts and crafts are offered at The Ritz-Carlton, Kapalua. Guests can welcome the sunrise each day by participating in the “E Ala E” ceremony on Honokahau Beach. Later in the day, they can tour the adjacent Honokahua Preservation Site, which was highly significant and sacred to early Hawaiians.

The Ritz-Carlton Kapalua features Jean-Michel Cousteau’s Ambassadors of the Environment program, offering an environmental and cultural education center with excursions led by expert naturalists.

Grand Wailea, a Waldorf Astoria Resort, also features an “E Ala E” sunrise ceremony, as well as tours of the resort’s culturally significant sites. The Ka Malama Dinner, offered the third Thursday of every month, features a special five-course meal featuring foods foraged and fished according to the Hawaiian lunar calendar.

Throw-net-fishing-travaasa-hanaThrow-net fishing, Travaasa Hana

Low-key Travaasa Hana resort provides outrigger canoe tours and lessons on throw-net fishing, bamboo pole fishing, coconut husking, lei making and ukulele playing. It also features live Hawaiian music nightly. Kaanapali Beach Hotel in Lahaina has Hawaiian language classes, live Hawaiian entertainment, a departure lei ceremony, and ukulele and hula lessons.

 An Opportunity to Help

an-opportunity-to-helpWaihee Coastal Dunes & Wetlands Refuge in Wailuku is an important native wildlife habitat. Once home to two thriving ancient Hawaiian villages, a large inland fishpond and several heiau, the refuge is among the most significant cultural sites in the state.

There are free guided explorations and a self-guided walk along the 2-mile coastal trail. Groups also may help restore native habitats, work in a Hawaiian malaai and participate in beach clean-up projects.

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Keahiakawelo LanaiKeahiakawelo, Lanai

These two islands west of Maui appeal to groups that desire a quiet, relaxing destination. Known as the “Friendly Isle,” Molokai features the world’s highest sea cliffs along its northern coast, as well as diversified agriculture and ranching.

“Molokai is one of the few places where a traditional Hawaiian lifestyle is still present and is seen in farming of land and sea, raising fruits and vegetables, and teaching young people the values of sustainable living,” says Julie-Ann H. Bicoy, director of the Destination Molokai Visitors Bureau. “Farmers understand the value of moon and tides charts, and when to cultivate and harvest—it’s a simple, but not an easy, life.”

Lanai features an environment unlike any other Hawaiian island, with tall, stately Cook pine trees and cooler weather due to its elevation. Lanai is drier than other islands, giving its central area a more rustic feel.

“Lanai holds its culture tightly in the very palm of her hands,” says Charity Texeria, manager of the Lanai Visitors Bureau. “Although our island boasts beautiful luxury offerings, it is filled with undiscovered history that has now become important to preserve. Though there are ‘secrets’ that are meant to be hidden, the efforts to emphasize Hawaiian culture on Lanai for visitor awareness is a top priority.”

Cultural Treasure Troves

Hawaiian tradition can be found virtually everywhere and in everything on Molokai. Strolling through Kaunakakai is a good way to start.

Molokai’s largest town, Kaunakakai feels virtually unchanged since the early 1900s, with no traffic lights and residents who still fish for their dinner. This charming paniolo town is also the island’s main harbor.

One way for groups to experience Hawaiian culture is to go to the talk story, featuring a local resident, at the Saturday Market in Kaunakakai. The market also offers locally grown fruits and vegetables, and artwork.

alii-fish-pond-wall-kaunakakai-molokaiAlii Fishpond wall, Kaunakakai, Molokai

Alii Fishpond in Kaunakakai is one of the best remaining examples of the ancient Hawaiian fishpond. Once reserved for royalty, the pond measures 27 acres across and is bordered by a mangrove swamp. It is a half-mile from One Alii Park.

On Lanai, the Lanai Culture & Heritage Center offers programs that focus on the island’s natural history, Hawaiian traditions, diverse heritage and cultures, and the ranching and plantation-era histories.

Keahiakawelo, also known as “Garden of the Gods,” is an otherworldly rock garden at the end of rocky Polihua Road. It’s a 45-minute drive from Lanai City and has lunar-type topography filled with boulders and rock towers.

According to Hawaiian legend, the landscape is the result of a contest between two kahuna from Lanai and Molokai. Each priest was challenged to keep a fire burning on his respective island longer than the other. The Lanai kahuna, Kawelo, used all the vegetation in Keahiakawelo to keep his fire burning, which purportedly is why this area is so barren today. A four-wheel drive vehicle is necessary to reach Keahiakawelo.

Kaunolu Village, located on the southern tip of Lanai, is also accessible only via a four-wheel-drive vehicle. One of the island’s most sacred places, it was a favorite fishing spot of King Kamehameha I in the 1790s, and he retreated here after conquering Maui, Molokai and Lanai. The village contains the remains of Halulu Heiau (sacred temple), petroglyphs and “Kahekili’s Leap,” where warriors would demonstrate their bravery by diving off a 60-foot cliff.

Learning the Ways

Ka Honua Momona is a nonprofit organization in Kaunakakai on Molokai that develops indigenous education systems by revitalizing natural and cultural resources, and perpetuates traditional knowledge and stewardship while evolving with modern technology. During monthly community work days, participants can engage in such activities as mangrove and limu removal, de-barking mangrove for hale building, exploring mauka lands and kupuna sharing.

lei-makingLei making/Photo Courtesy of Hawaii Tourism Authority (HTA)/Dana Edmunds

Also, Hotel Molokai in Kaunakakai offers lessons in coconut weaving, ukulele, hula, lei making and haku lei making. (Haku is a method of braiding foliage such as flowers and ferns on a natural base material such as ti or banana leaves.)

A Journey Through Sacred Land

molokai-hikingImage Courtesy of Halawa Valley Falls Cultural Hike

One of the most authentic Hawaiian cultural adventures on Molokai, Halawa Valley Falls Cultural Hike is led by Anakala Pilipo Solatorio—the last living Hawaiian descendent to be born and raised in Halawa who still resides there—or by one of his sons.

A guide leads participants on a hike through private, family-owned property and introduces traditional Hawaiian protocol. The presentation provides participants with a better understanding of this sacred place and host culture. Once the ceremony is completed, the guide leads the group along a trail to Moaula Falls. Along the way, the group learns about native and invasive species, ancient taro terraces, historical rock walls and worship sites. Groups are welcome, and are able to customize their visit.

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Alii-luau-court-polynesian-cultural-center-laieAli Luau Court, Polynesian Cultural Center, Laie

In many ways, Honolulu is the New York City of the Hawaiian Islands—a large, vibrant city with a buzzing nightlife scene. Located on Oahu, Honolulu is a major international destination and earns the moniker “The Gathering Place” because of its intriguing mixture of people and cultures.

The urban Honolulu area has an estimated 402,500 (41 percent) of Oahu’s 987,019 residents, according to the 2014 U.S. Census Bureau. The total population of the Hawaiian Islands is 1,419,561.

Honolulu and other Oahu cities have a long, rich history and are saturated in traditional Hawaiian customs.

“What’s unique about Oahu is that Hawaiian culture can be found everywhere,” Watanabe says. “For example, visitors are exposed to it even when they are shopping and dining.”

Cultural Treasure Troves

Polynesian Cultural Center—located in Laie, near Brigham Young University–Hawaii on Oahu’s northern shore—preserves the culture, arts and crafts of Polynesia, including native Hawaii. The center is divided into villages—Hawaii, Tonga, Fiji, Tahiti, Samoa and Aotearoa (the Maori name for New Zealand)—that offer educational sessions and hands-on activities, including canoe tours and canoe racing. Group events, including a luau and team-building activities, can be arranged.

bernice pauahi bishop museum honoluluBernice Pauahi Bishop Museum, Honolulu

Bernice Pauahi Bishop Museum in Honolulu is the largest museum in the state and one of the premier natural and cultural history institutions in the Pacific. It contains plenty of cultural collections and offers a variety of public educational programs. One of the primary purposes of the museum is to serve and represent the interests of Native Hawaiians. Groups can request a private docent tour for an additional fee.

Another option is Papae o Heeia (Heeia Fishpond), a kuapa-style fishpond enclosing 88 acres of brackish water in Heeia, north of Kaneohe. Hawaiian fishponds are unique and advanced forms of aquaculture found nowhere else in the world. The six styles of traditional Hawaiian fishponds, especially large, walled ponds, were technologically advanced and efficient, as their purpose was to cultivate pua to maturity. Planners can arrange customized group visits, hosted by facility staff.

Learning the Ways

Honolulu’s Royal Hawaiian Center, with more than 110 shops and restaurants, is one of the state’s largest shopping malls. It’s situated in the heart of Waikiki and sits on Helumoa, sacred land where Hawaiian royalty once resided. The center embraces this heritage by offering complimentary classes Monday through Friday, and live entertainment Tuesday through Saturday. Expert kumu instruct participants in such arts as lei making, quilting, hula and ukulele playing.

Luau Aulani a Disney Resort & SpaLuau, Aulani, A Disney Resort & Spa, Ko Olina

Aulani, A Disney Resort & Spa, situated in Ko Olina, is a top option for traditional Hawaiian experiences. In fact, the resort was created specifically to celebrate Hawaiian culture, history and traditions. Throughout the property there are dozens of Hawaiian cultural activities, as well as traditional shows and ceremonies.

Located in Kahuku on Oahu’s north shore, Turtle Bay Resort offers Hawaiian cultural classes and a luau, among other things, but its emphasis on honoring traditional culture doesn’t end there.

“One of Turtle Bay Resort’s biggest cultural contributions is its role as the steward of their land on the North Shore,” Watanabe says. “The management of the 800-plus acre resort is based on Hawaiian culture and values, which is important since it is one of the largest landowners on the island.”

Hyatt Regency Waikiki Beach Resort and Spa has a cultural specialist on staff and offers interactive classes at its cultural hub, E Makani Eha (where the four winds meet). The property’s Aloha Friday features a Polynesian show, hands-on lei-making demonstrations, hula dancing, Polynesian art tattooing and a fire-knife dancer. Also, the twice-weekly farmers market allows visitors to interact with locals, sample Hawaiian foods and peruse crafts for sale.


Residence of Royalty

Kualoa RanchAncient Hawaiians considered Kualoa one of the most sacred places on Oahu. It was the residence of kings, a puuhonua and a training ground for royalty, who were instructed in the arts of war, history and social traditions.

Kualoa Ranch (pictured) now sits on the sacred land and offers many group tours and activities, including the Ancient Hawaiian Fishpond & Tropical Garden Tour. Participants can celebrate the beauty and tranquility of Oahu’s most well-preserved ancient Hawaiian fishpond, which is more than 800 years old. Participants learn about early Hawaiian aquaculture practices and how fish were caught in this 153-acre pond. Group events, including team-building activities, can be arranged.

Kauai Napali CoastlineThe least commercial of the Hawaiian Islands, Kauai is famous worldwide as “The Garden Isle” due to the tropical rainforest covering much of its surface. But this is only one of the island’s many attractions.

“Kauai is known for its amazing natural beauty and diversity of activities that offer meeting attendees a variety of experiences that will rejuvenate and inspire them,” says Lisa Nakamasu, director of sales for the Kauai Visitors Bureau. “Every island has its iconic scenery, and Kauai has the Napali coastline, Waimea Canyon [nicknamed the Grand Canyon of the Pacific] and the only navigable rivers in the state, to name a few.”

Geologically the oldest of the Hawaiian Islands, Kauai boasts some exciting ways to experience traditional Hawaiian culture.

Cultural Treasure Troves

Kauai Museum in Lihue is filled with fascinating Hawaiian artifacts and offers attendees opportunities to become involved in enjoyable daily Hawaiian cultural activities. The museum offers free guided tours; reservations are required for large groups.

Alekoko Menehune Fishpond, a few minutes’ drive from Lihue, was built nearly 1,000 years ago and is on the National Register of Historic Places. These types of ponds were built to catch fish, and Alekoko Menehune Fishpond is one of the best examples of this type of ancient Hawaiian aquaculture.

According to legend, the pond was built in one night by Menehune—mysterious and sometimes mischievous little people who lived in the forest and accomplished legendary engineering feats. They purportedly accomplished this amazing task by lining up from the village of Makaweli (now known as Kaumakani) for 25 miles, passing stones hand to hand to build the pond.

An altar dedicated to Laka, the goddess of hula, stands on a platform at a temple, Ka Ulu o Laka Heiau, above the boulders of Kee Beach on Kauai’s north shore. The altar often is draped with flower lei and ti-leaf offerings. This may seem like a primal relic from the days of idols, but it’s still a very popular attraction. Often male and female dancers from Hawaii’s hula halau (see glossary on p. 16 for translation of italicized terms) climb the cliff, bearing gifts of flowers.

Learning the Ways

Grand Hyatt Kauai Resort & Spa, located in Koloa, features local crafters daily in the atrium courtyard, as well as lessons on palm frond weaving, lei making, ukulele playing and hula. Also, Aunty Janet Kahalekomo educates guests on laau lapaau and salt making.

Guests at The Westin Princeville Ocean Resort Villas are invited to a lei-making lesson and then are able to experience a Hawaiian lei ceremony. It begins with an introduction, a lei exchange and honi, and ends with a Kauai mele that has been passed down for several generations.


Luau

luau-hawaiiLuaus are popular throughout the Hawaiian Islands, and The Garden Isle offers some of the very best. The Family Garden Luau at Smith’s Tropical Paradise in Kapaa (pictured) features outstanding mele. The luau—which is offered on different weekdays, depending on the season—celebrates Hawaiian traditions, as well as the songs and dances from other cultures.

Kilohana’s Luau Kalamaku, offered at KiloHana Plantation in Lihue on Tuesdays and Fridays, features nifa avi, hula, traditional Hawaiian food and a show that tells about the epic, amazing voyage between Hawaii and Tahiti along one of Polynesia’s longest sea roads. Private luaus can be arranged for groups.

crater with trails haleakala national park mauiCrater with trails, Haleakala National Park, Maui

Meeting groups are seeking traditional Hawaiian experiences

Hawaii continues to be a major destination for meeting groups throughout the world, but in the past few years, attendees and other visitors have been seeking more traditional Hawaiian experiences.

“They still expect sun, surf and sand from Hawaii, but want something deeper than that—an experience that is unique to the destination and a feeling that they retain long after the trip is finished,” says Marie Watanabe, director of sales for the Oahu Visitors Bureau. “The Hawaiian culture is what differentiates us from any other destination in the world, but also connects us to the people of the world.”

The desire for more authentic and traditional Hawaiian experiences should not be seen merely as fashionable or a feel-good trend. Rather, for many visitors it is rooted in a desire to learn lessons that can be applied in their daily lives. This coincides with a deliberate effort by Hawaiians to more actively live in a manner in tune with the wisdom of their ancestors.

In the 1970s, residents started becoming more invested in Hawaiian cultural practices, and in the 1980s, Hawaiian language immersion schools cropped up. The students who are the products of these schools now are active members of communities who are promoting and practicing Hawaiian culture in their personal and professional lives.

“Businesses are returning to appreciate and incorporate more culture in response to the desires of travelers,” Watanabe says. “But more importantly, they acknowledge their responsibility to the community, including employees, and the people of Hawaii to perpetuate the story of Hawaii and sustain what makes it a truly special place.

“Incorporating Hawaiian culture is a win-win for all stakeholders in the travel industry, including guests, management, employees and the community.”

All the major Hawaiian Islands have accelerated efforts to provide meeting groups and other visitors with deeper and additional ways to experience traditional Hawaiian culture. Smart Meetings decided to focus on some of the top opportunities for groups, ranging from attending cultural events to learning Hawaiian crafts and helping to restore native habitats.

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Probe Into Inflated Airline Fees

At a time when airlines are experiencing record profits and travelers are becoming increasingly frustrated, the government is chiming in with a recent probe into inflated airline fees and other tacked-on costs. This month, minority staff on the U.S. Senate Commerce, Science and Transportation Committee released a report, “The Unfriendly Skies: Consumer Confusion Over Airline Fees,” which took aim at bundled fees and offered several recommendations for airlines to become more transparent.

The findings determine that the airline business model relies heavily on bundled or “ancillary” fees, which include checked baggage fees, preferred seating, Wi-Fi charges and cancellation fees. Ancillary fees have increased in cost and variety over the past five years and are expected to rise, the report states. It also found that preferred seating, along with change and cancellation fees are not consistently apparent to travelers. Altogether, fees have increased by more than 1,400 percent between 2007 and 2014, which has led worldwide airlines to rake in $38.1 billion in fees alone last year.

“The traveling public is being nickel-and-dimed to death,” said Bill Nelson, top Democrat on the panel, in a statement. “What’s worse is that many fliers don’t learn about the actual cost of their travel until it’s too late.”

The following recommendations were made to domestic carriers:

-Ancillary fees should be disclosed as early as possible in the booking process in a standardized format.
-Checked baggage and carry-on baggage fees should have a clear connection to costs incurred by the airline.
-Airlines should promptly refund fees for any checked bags that are delayed by more than six hours on a domestic flight.
-Airline change fees should be limited to a reasonable amount, tied to lead time prior to departure and a maximum percentage of the original fare paid.
-Airlines should provide clear disclosures that preferred seat charges are optional.
-Airline and travel agency websites should have a clear and conspicuous link to the Department of Transportation’s Aviation Consumer Protection website.
-The Department of Transportation should update its Aviation Consumer Protection website to improve the consumer experience.

The report was issued one week after United Continental Holdings Inc. Chief Executive Jeff Smisek defended airlines amid federal investigations into pricing practices. Reuters reported that during an industry launch, Smisek told attendees that passengers should not expect added services to be discounted into airfare, as they have in the past. Smisek headed United when the airline merged with Continental in 2010.

The Department of Transportation and the Justice Department have also launched their own inquiries into inflated airfare, including whether carriers are limiting the number of flights in order to increase pricing. Nelson said he intends to urge representatives to take action on his report’s findings when the Senate reviews legislation on the Federal Aviation Administration.

asae-2015-by-the-numbersHere are the numbers from ASAE 2015, which just wrapped up a highly successful annual meeting and exposition in Detroit Aug. 8-11.

5,401  – Total attendance of association professionals, industry partners, exhibitors, vendors, etc.

130  – Educational sessions offered

2,000 – Tickets sold to The Classic, a fundraiser featuring headliner Lionel Riche, at the Fox Theatre

684 – Booths on the exhibition floor

61:39 – Ratio of buyers (association staff)  to sellers (industry partners)

87 – Percent of attendees that have not held a meeting in Detroit in the last 15 years

5  – Top obsessions of innovative thinkers, as presented by opening session speaker Josh Linkner

$35,000 – What #ASAE raised for Alternatives For Girls, which helps homeless and high-risk girls

About ASAE: The Center for Association Leadership

ASAE is a membership organization of more than 21,000 association executives and industry partners representing 9,300 organizations. Its members manage leading trade associations, individual membership societies and voluntary organizations across the United States and in nearly 50 countries around the world. With support of the ASAE Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge and future-oriented research for the association and nonprofit profession, and provides resources, education, ideas and advocacy to enhance the power and performance of the association and nonprofit community. For more information, visit asaecenter.org.

 

memorbilia-expo-disneyland-resortThis weekend, long lines will not just be for the rides at Disneyland in Anaheim, California. Disney fans are gearing up for the D23 Expo at Anaheim Convention Center in celebration of Disneyland’s 60th anniversary. More than 300 pieces of memorabilia and souvenirs will be on display in the 12,000-square-foot exhibit hall Friday and Saturday.

Smart Meetings’ Assistant Content Editor Meena Ramakrishnan is attending the two-day event and will provide behind-the-scenes coverage, from old attractions and vintage merchandise to iconic characters. The birthday bash will also feature a nighttime electrical parade and fireworks spectacular at the theme park. During our stay, Disney will share updates on Pixar animation technology and its parks and resorts. Our visit will include a tour of Disney’s Grand Californian Hotel & Spa, which offers 1,019 guest rooms and 29,000 sq. ft. of meeting space.

Check our website for regular updates, and follow our social media postings on Twitter at #D23Expo @SmartMeetings and @SmartMtgsMeena.


Last Updated August 15, 2015 – 6:38 PM