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Oakland, California, has long been in a tumultuous growth period that has increased housing prices and pushed low-income residents out of the city. Although growth has forced a small percentage of small businesses to shut down, new and local businesses have begun to thrive in downtown Oakland over the last four years. Some local residents would say that economic change has provided new options, more places to work and has made the city better. The adjustment period is far from over, however, with new technology companies moving into town.

The latest Oakland expansion comes in the form of on-demand transportation service Uber, which closed a deal with developer Lane Partners Wednesday morning and announced the purchase of the 330,000-square-foot, seven-story Uptown Station―the historic Sears building―for an undisclosed amount. The building has been vacant for several years.

Uber joins the ranks of other tech companies that have offices in Oakland–Live Work Oakland cites more than 300 Web-based startups in the city. A tech company the size of Uber, with a $50 billion valuation, has never landed in the East Bay; it may be a prelude to a wave of tech giants migrating from across the bay in San Francisco, where commercial office space is twice the cost.

The tech giants’ arrival in downtown Oakland will likely fuel new city developments, infrastructure improvements, more restaurants and retail in the area by adding more workers and increasing foot traffic.

Uber has been criticized in recent months for misclassifying its drivers as independent contractors, with the California Labor Commissioner Office ruling in favor of one driver. Despite setbacks, Los Angeles has finally taken steps to allow the ride-sharing company to pick up passengers flying into Los Angeles International Airport (LAX), the third-busiest airport in the country―a move that still has to be approved by the city attorney. Other cities are taking similar steps.

Oakland Mayor Libby Schaaf said in a statement that she looks forward to “helping Uber make other meaningful contributions to Oakland that will make this a more equitable, vibrant city where everyone can thrive.”

Uber plans to move to Oakland by 2017.

adventourous-taste-budsPeople’s palates are growing more adventurous, according to a new survey from the National Restaurant Association (NRA). Restaurant.org reports that researchers who queried 1,011 American adults about their eating habits found that two-thirds are enjoying a wider variety of cuisines than they did five years ago. Nine out of 10 have tried Italian, Mexican and Chinese cuisine, which are the most popular global flavors. However, people are also consuming more Mediterranean, Thai and Middle Eastern dishes.

“The typical consumer today is becoming more adventurous and sophisticated when it comes to different cuisines and flavors,” notes NRA director of research communication Annika Stensson.

Millennials Have More Adventurous Taste Buds

The trend to more adventurous eating may be led by millennials, who as a group tend to be more open minded than other demographic groups when it comes to food choices. Twice as many people between the ages of 18 and 44 report consuming ethnic food at least four times per month, compared to those age 65 and older.

This information provides some food for thought for planners. Instead of serving up the same old bland chicken or fish entrée at events, they may want to spice things up with some more intriguing F&B offerings, especially more unusual ethnic dishes. Food trucks could be a good option, as 65 percent of the respondents in the NRA study agree that they are a great way to explore ethnic cuisine.

 

orange county convention centerIt seems like Orlando’s Orange County Convention Center has been undergoing constant renovations and expansions for years now—and there’s a lot more to come, as reported by Richard Bilbao of Orlando Business Journal.

The latest plans were revealed at the September 25 meeting of the International Drive Steering Committee meeting, and include new event spaces, reimagining of current spaces, easier access to spaces and additional parking.

Specific ideas that were discussed relation to expansion include a 130,000-square-foot multipurpose hall at the Orange County Convention Center’s north/south building. This space could be used for sporting events, medical conferences and more. Concourses in the north/south building would also get connector spaces to make for easier access between the various spaces inside the building.

There are plans for an activity hub adjacent to the main entrance of the west building, which would serve as space for small banquet-style events. This would also include outdoor seating and cafe space for attendees and the general public.

There was also talk of an unspecified unique space on currently unused real estate by the west concourse. This space would be designed for high-end events, such as black-tie cocktail parties.

As for other renovations, the committee spoke of renovating the 2,643-seat Chapin theater, a plan that would pull up the fixed seating and turn the room into a more flexible event space that could be used as a ballroom and for other types of events.

According to the committee, there are also plans for a new parking garage with 1,500 spaces, which would be attached to the west concourse and cover the loading docks at the rear of the facility.

Clara Bell Johnson, strategic and development manager at the Orange County Convention Center, indicated that budget, priority and rollout for the new projects have not yet been determined, but will be discussed when a study on the plans is completed next month. Johnson also said that the new projects would take 20 years to complete.

on-the-fore-frontGolf and business have gone hand in hand practically since the first links were created, and IMEX America 2015 is no exception. In a first for the Las Vegas event, the Center for Exhibition Industry Research (CEIR) will hold its inaugural golf classic during the show, on Monday, Oct. 12, on the Rio Secco Golf Club’s Rees Jones-designed course.

The CEIR Golf Classic puts buyers and sellers together on the course for a bit of duffing and a heaping helping of networking, all in the majestic surroundings of the Black Mountain Range.

Holes that run through steep canyons and atop rocky plateaus provide stunning views and a challenging round of golf, all while supporting CEIR’s valuable research efforts in the meetings and events industry.

Interested attendees can register at imexamerica.com.

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My IMEX America Experience

imex-america-experience-susan-babichSusan Babich, director of
national accounts, Sacramento
Convention & Visitors Bureau

I had the opportunity to exhibit at IMEX America for the first time in 2014. We have had this show on our radar for the past few years and had received some good reviews from our CVB partners across the country, but needed to make some adjustments to fit it into our annual trade show budget.

We were also told by CVBs of similar size that we may not see an immediate return on our investment during the first year, but nothing could have been further from the truth. We had the opportunity to meet with key customers that we had active bids with—as well as new prospects for future opportunities in Sacramento. We booked two existing customers for over 7,500 room nights for events in 2018.

IMEX America is a well-organized and well-run program that delivers qualified customers to the exhibitor base. We are certainly returning in 2015 and most likely well beyond.

sands-expo-the-venetianFor the fifth consecutive year, IMEX America will take over Sands Expo and Convention Center in mid-October—and the 2015 incarnation of the event will utilize more of the convention center’s space than ever before. In addition to a whopping 1.2 million sq. ft. of flexible exhibition and meeting space, the Sands has a new look with improvements made just in time for IMEX America.

New features include a total remodel and redesign of all lobbies and common spaces, a 60-foot central atrium with a three-dimensional, 30,000-square-foot articulated ceiling, aesthetic upgrades in the exhibition halls and reconstructed meeting rooms, executive offices and business center.

And if that isn’t enough to satisfy the intense demands of IMEX America 2015, quick access to adjacent The Venetian Las Vegas and The Palazzo Las Vegas adds more than 1 million sq. ft. of available event space.

The connection with the hotels also makes for easy accommodations for exhibitors and attendees, with more than 7,000 guest rooms and suites available under one roof. And with more than 10,000 people expected to enter Sands during the three days of IMEX America, the central location of the expo center near even more hotels along the illustrious Vegas Strip makes more than 40,000 guest rooms available within a 10-minute walk.

The astounding convenience and plethora of meeting and exhibition space makes Sands Expo and Convention Center a quiet hero of IMEX America.

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My IMEX America Experience

imex-america-experienceCarla Salvans-Buchborn
CMP, president, 
Meeting Innovations

Just thinking of attending IMEX America sends my adrenaline soaring. Is it grueling? Yes. Is it long hours? Yes. Will your feet hurt? Yes… but the networking value of this program far outweighs my sore feet.

In a span of three days, I am able to meet almost all our worldwide hotel contacts; expand and update our database of hotels and other venues; learn about new, exciting destinations through interactive group presentations; and get inspired with amazing keynotes and workshops.

IMEX America is also a time to see old friends and colleagues. Last year, a full reunion of approximately 12 colleagues haphazardly happened in the middle of the show floor—which of course, blew up our social networks with selfies.

The momentum of the show continues long after the show floor closes each evening, rolling over into dinners, cocktail receptions and amazing after-hours events where bonds are sealed with new friends and great memories are created.

After attending IMEX America, I return to my crazy schedule not only energized, but also full of momentum and insight for my next project. That is of, course, after I catch up on a little sleep.

a clean guest room

Keyless entry? Forget it. Mobile check-in? No thanks. Free Wi-Fi? Don’t bother. That’s if the most important hotel amenity of all is neglected—a clean guest room. A survey released this week from household cleaning product company Calcium, Lime & Rust (CLR) names cleanliness as one of the top deciding factors when it comes to choosing a place to stay. Out of nearly 1,500 respondents, 86 percent said they scan hotel and vacation rental reviews online to determine if rooms were up to par. And eight out of 10 claimed that they would rather be without Internet access than stay in dirty accommodations.

Alison Gutterman, president of Jelmar LLC, which owns CLR, believes that travelers feel strongly about sanitation because the lack of it can ruin a relaxing experience. “The feeling of a perfectly clean hotel or vacation rental can provide a sense of calm and contentment; however, a dirty room can ruin a vacation experience by making it impossible to let go and relax,” she said. “The cleanliness of our environment is clearly top of mind and of the utmost importance to travelers no matter where they’re staying, be it a vacation rental or hotel.”

While a clean room remained paramount among different types of properties, the survey revealed a divergence in perception between vacation rentals and hotels.

-49 percent looked to online reviews before choosing accommodations.

-54 percent would pay an extra cleaning fee to before staying at a rental property.

-31 percent admitted to cleaning their hotel room or vacation rental upon arrival.

-84 percent said a dirty toilet is the worst thing to see in a hotel or rental.

-55 percent believed hotels were cleaner than vacation rentals, while 45 percent reported the opposite.

-35 percent think it’s acceptable to leave hotel rooms messier than vacation rentals.

government-shutdown-bad-for-us-travelA federal government shutdown would cost the U.S. travel sector at least $185 million per day in economic output due to lost activity and affect 530,000 travel-related jobs due to temporary layoffs, reduced wages and fewer hours worked, according to predictions by U.S. Travel Association economists. Congress is facing a Sept. 30 deadline  to pass a spending plan.

The U.S. Travel projection encompasses the closure of national parks and historic sites—upon which many regional economies greatly depend—and also the cancellation of both government travel and private business travel related to government projects.

“Political leaders need to understand that there are real-world consequences to these arguments that go on in the halls of power,” says Roger Dow, U.S. Travel Association president and CEO. “I realize that each side feels passionately about their respective position, but frankly there’s just no excuse for letting the fiscal year expire without a budget when we know that people’s very livelihood, their ability to feed their families, is at stake.”

U.S. Travel’s measurement of the impact of a government shutdown on the travel sector does not account for any potential effect on other travel-related agencies, such as Customs and Border Protection, the Transportation Security Administration, or the visa-issuing organs of the State Department.

“Though officials assured us at the time that the 2013 shutdown would not affect the work of those agencies, anecdotal evidence on that score was mixed,” Dow says. “If we detect that a new shutdown is hurting those travel-related functions as well, we’ll certainly stand ready to spotlight the fallout for policymakers and the public.”

The 408 national park sites are spread across every U.S. state and territory in both rural and urban areas. Many regional economies are almost entirely dependent upon visitors to nearby national parks to support restaurants, lodging establishments and other businesses, and the jobs they provide.

U.S. Travel Lost $43 Million a Day in 2013

The shuttering of national parks due to the 16-day budget stalemate of October 2013 directly reduced travel spending by $680 million or nearly $43 million per day. During that shutdown, countries such as Germany, the U.K. and China—which together account for more than eight million visitors to the U.S. annually—issued warnings to their citizens about possible shutdown-related problems and delays when traveling to and within the U.S. Even once resolved, such episodes can inflict lasting damage upon the U.S.’s brand in the competitive international travel marketplace, according to Dow.

partner-central-app-from-expediaExpedia is joining the fray of B2B apps in the hotel space. The popular booking site unveiled its Partner Central app this morning, which was created to help solve the everyday problems hoteliers face.

The app provides Expedia’s hotel partners with easy-to-use tools and actionable insights anywhere, anytime, affording busy hoteliers the ability to:

Stay on top of reservations with up-to-the-minute booking information and notifications

Receive real time alerts and insights on events taking place in their markets with the new Activity Feed

View and reply to guest Real-Time Feedback during their stay

Stay informed 24/7 by using seamless fingerprint log in on devices that support Touch ID

Create, optimize and renew promotions or join Expedia Group campaigns to target and attract travelers

Benchmark performance against the competition using MarketWatch

Quickly promote last minute inventory with Sell Tonight

“The Expedia Partner Central app was designed to complement the online website experience for hoteliers on the go,” said Benoit Jolin, vice president global product, Expedia lodging partner services. “We aim to provide our partners with the information they need exactly when they need it, and the ability to quickly and easily take action. We are continuously improving the app experience taking into account both hotelier feedback and monitoring interactions to provide the best possible user experience.”

“The mobile app was built with hoteliers from across the world in mind- at every property type and size,” continued Jolin. “Take a small B&B managed solely by a busy couple who rarely have time to sit down in front of their computer; they can now receive booking notifications directly on their phone. Or the San Francisco independent hotelier that uses the app while commuting on the BART to load a last minute promotion. Or a General Manager who is able to respond immediately to feedback from his guests to ensure they have the best possible experience at his property. This level of interaction with the Expedia marketplace is unprecedented.”

The Partner Central app is free for download in the US, Canadian, UK, Ireland, Australian and New Zealand marketplaces for the Apple App Store and Google play, and is expected to roll out globally through early 2016.

Aloft South Bend

Starwood Hotels & Resorts is bringing lifestyle brand Aloft Hotels to South Bend, Indiana—a move that’s mean to invigorate ongoing revitalization efforts downtown. This week, the hotel group announced that Aloft South Bend will be its first property in the area, a short distance away from Lake Michigan’s shores.

According to WSBT-TV, the new hotel will occupy Chase Tower, one of the tallest buildings in the city. Officials have called for more hotel rooms to meet demands from nearby Century Center, which has 75,000 sq. ft. of exhibit space. Aloft South Bend joins an increasing number of hotel rooms planned for downtown South Bend in the next two years.

“We look forward to repositioning this ideally located hotel as an Aloft and creating an exciting and stylish destination in downtown South Bend with tremendous appeal for both local professionals and travelers,” said Robert Kraemer, principal of Kraemer Design Group. “The highly anticipated conversion and renovation project also marks an important step forward in the revitalization of downtown South Bend.”

With plans to open January 2017, Aloft South Bend will offer 183 loft-style guest rooms and 3,750 sq. ft. of flexible meeting space. The hotel will also be an entertainment hotspot with an emerging artists showcase, Live at Aloft Hotels. Musical performances will take place at the W XYZ bar.

The Aloft property will take the place of the former Magnuson Grand Hotel after a $15 million renovation and redesign by Kramer Design Group. The new layout includes a ground-floor lobby, indoor pool, 24-hour fitness center and a signature food and beverage area. It will also offer mobile entry to guest rooms through SPG Keyless.

Aloft South Bend will occupy 11 floors of the mixed-use building, which will also have residential units and a parking garage. University of Notre Dame, Morris Performing Arts Center and Studebaker National Museum are nearby.

most-expensive-cities-for-room-serviceRoom service can be a business traveler’s best friend. A trip jam-packed packed with meetings and networking often leaves attendees with little time to grab a meal. Aching feet and information overload from the day’s events can make having dinner delivered to your room sound like the only feasible option for nourishment. But be careful, room service can take an unexpectedly big bite out of your budget in some places.

Helsinki. Las Vegas. Oslo. New York City. Not only are these cities popular destinations for business and leisure travelers, they’re also among the most expensive for room service.

TripAdvisor’s TripIndex Room Service study compared the cost six common room service items at 10 hotels in cities around the world (including dry cleaning) and averaged them to come up with their list.

Helsinki, Finland, came out on top, due to a club sandwich that costs $38.16, water that runs $6.44, peanuts for $12.13, soda for $6.37, vodka for $5.51 and dry cleaning for $20.33.

Las Vegas came out as the most expensive U.S. city (6th internationally), with a $16.67 sandwich, vodka for $12.67 and peanuts for $12. Ney York was just behind Vegas, largely due to a $24.15 club sandwich (hopefully it comes with triple bacon for that price).

Oslo, Norway; Seoul, South Korea; Zurich, Switzerland; and Stockholm, Sweden, rounded out the international top five. Washington; D.C., Los Angeles; and Honolulu took spots 3-5 on the U.S. list.

Interestingly, room service prices did not correlate to the price of rooms. Las Vegas has some of the lowest room rates in the country, averaging $140 per night. San Francisco’s famously expensive hotel stays ($381 per night) contrast with the city being No. 8 on the domestic room service list–and not eve cracking the top 10 internationally.

If travelers start to balk at paying these exorbitant prices, we might see more hotels offering takeout instead of room service in the near future.