Smart Meetings | Page 43 of 603 | Corporate Event Planning: Business Events, Meetings, Conferences

Feeling uneasy after hearing about recent plane crashes? Fear not—a top travel site just released a list of the safest airlines to help you fly with confidence. Thinking about a Caribbean locale for your next meeting or event? One destination is drawing record-breaking numbers of overnight visitors, and it’s easy to see why. Planning an incentive trip with wellness in mind? A leading group travel company has put together some amazing itineraries you’ll want to check out.

As always, Smart Travel is here to keep you up-to-date on the latest must-read travel and tourism news.

Top Airline Ratings Platform Reveals Safest Airlines

Airline safety has become a pressing concern for many passengers recently, with headlines of tragic plane crashes dominating the news. Just today, investigators reviewing the crash of a Jeju Air Boeing 737-800 in South Korea last month, which claimed the lives of all 179 people aboard, uncovered evidence of bird strikes in both engines. Meanwhile, reports have emerged that Azerbaijan Airlines’ flight J2-8243 was likely shot down by Russian forces on Christmas Day, resulting in the deaths of 39 of the 67 passengers and crew.

Read More: Flight Safety Under Scrutiny

Although neither of these incidents was caused by safety failures or faulty aircraft, they have heightened anxiety among frequent flyers about the risks of air travel. For those seeking reassurance and guidance, AirlineRatings.com has released its latest review of the world’s safest airlines. The platform considered recent fatal accidents, audits from aviation’s governing bodies, industry-leading safety initiatives, fleet age and how airlines dealt with any incidents.

The top 10 full-service airlines for 2025 are:

Air New Zealand
Qantas
Tie: Cathay Pacific, Qatar Airways, Emirates
Virgin Australia
Etihad Airways
ANA
EVA Air
Korean Air
Alaska Airlines
Turkish Airlines

2026 South Africa Itineraries Announced by National Geographic Expeditions

National Geographic Expeditions has debuted a new itinerary for 2026, titled Southern Africa: Living History and Legendary Species. The addition joins the company’s Signature Land portfolio, which also includes destinations in Costa Rica, Australia, Sri Lanka, the Azores and more.

The history, culture and wildlife of Southern Africa will be on full display during the expedition, which will feature local guides and experts with specialized backgrounds including geography, conservation, photography and filmmaking.

“This new offering will allow our guests to immerse themselves into the majesty of Southern Africa while also continuing National Geographic’s extraordinary legacy of global exploration,” said Nancy Schumacher, senior vice president and general manager, National Geographic Expeditions. “We take enormous pride in enabling curious travelers to explore the world while also learning about conservation from our Experts and local guides. This new experience will provide our guests with special access to once-in-a-lifetime opportunities like learning firsthand about the deep traditions of local villagers, observing stunning wildlife while on safari and being awe-struck by the beauty of Victoria Falls.”

Booking is open now.

St. Vincent and the Grenadines Sees 25% Surge in Stayover Arrivals

City center of caribbean town Kingstown, Saint Vincent and the Grenadines — Kingstown, St. Vincent and the Grenadines

On Thursday, the minister of tourism of St. Vincent and the Grenadines, Carlos James, announced a record-breaking year-over-year 25% growth in stayover arrivals for 2024. This development cements the multi-island Caribbean state with the highest average growth in stayover rates of the region.

Multiple factors, including increased flight availability, a growing yachting and cruise sector, and hotel development and expansion, have contributed to the islands’ strong performance. New options for meeting profs are Sandals St. Vincent and the Grenadines Resort, Holiday Inn Express & Suites, La Vue Hotel and Mayah’s Suite, among others. An additional 250 rooms will be up for booking soon, with the islands’ Marriott Hotel breaking ground this year.

Looking ahead, Minister James said, “I am especially pleased with all of the work that’s being done and with the opportunity to witness the results of our efforts. I look forward to the destination meeting its new targets going into the new year and continuing to offer travelers a premier choice for their Caribbean holidays.”

Group Travel Company Contiki Announces Sober-Curious Itineraries Across Britain & Ireland

Contiki has unveiled its first-ever “sober curious” itineraries, featuring six alcohol-free tours across Britain and Ireland in August 2025. These new offerings are inspired by Contiki’s survey revealing that 83% of 18- to 35-year-olds are interested in sober travel experiences—a reflection of a growing trend among younger generations to drink less, with Gen Z leading the charge by consuming 20% less alcohol than previous cohorts.

For meeting profs, these itineraries offer unique, wellness-focused experiences that could inspire team building and connection. Highlights include a British baking class in Birmingham, farm-to-fork dining in Manchester, yoga and lunch in County Wexford, and exploring the iconic Edinburgh Fringe Festival. Whether organizing incentive trips or off-site events, this alcohol-free approach could appeal to companies looking to cater to changing preferences and a health-conscious audience.

“The data doesn’t lie. Young travelers are not only drinking less in general but are also increasingly curious as to what a completely sober travel experience would look like,” says Contiki CEO Adam Armstrong. “Of course, our travelers can still enjoy an Aperol in Rome or some Beaujolais wine at the Contiki Château if they want to, but these sober-curious trips are part of a suite of cultural experiences we offer that prioritize the buzz of travel over anything else.”

Upcoming Global Tourism Resilience Conference to Take Place in Jamaica

The Global Tourism Resilience Conference is set to take place from February 15 to 17 in Jamaica, with the United Nations recently designating February 17 as Global Tourism Resilience Day. This recognition highlights the critical importance of preparing the tourism industry to handle and recover from disruptions such as natural disasters, pandemics, economic shifts and geopolitical tensions.

The event, organized by the Global Tourism Resilience and Crisis Management Centre (GTRCMC), aims to bring together industry leaders, policymakers, academics and stakeholders to share insights and develop actionable strategies for building resilience in the global tourism sector. The conference will feature expert panels, workshops and discussions designed to address the vulnerabilities and opportunities in tourism while fostering innovation and sustainability.

For meeting profs, the conference offers valuable takeaways on how to build flexibility into event planning, ensuring preparedness for unexpected challenges. From fostering stronger collaborations with local communities to adopting technology that enhances adaptability, the event provides a blueprint for creating more sustainable and resilient travel experiences. It’s an essential opportunity to stay ahead of industry trends and contribute to the long-term viability of global tourism.

Universal Orlando Resort is on the cusp of a new beginning. In the early months of 2025, meeting professionals and their groups can expect an all-new Universal Orlando Resort Signature Collection property, Universal Helios Grand Hotel, a Loews Hotel. The new property will be connected to Universal Orlando much-anticipated Universal Epic Universe opening next year. All that lies ahead will further cement Universal Orlando’s role in creating immersive hotel experiences.

Universal Helios Grand Hotel: Transport to a Fantastical World

When Universal Epic Universe opens May 22, 2025, it will be the third theme park and fourth park overall at Universal Orlando. Attached to the elegantly built Universal Helios Grand Hotel, another 500 guest rooms, including 35 suites, will be added to the overall park, complemented with one-of-a-kind views of Universal Epic Universe and nearly 5,000 sq. ft. of meeting space. Helios Grand Hotel guests will have a dedicated and exclusive entrance to Universal Epic Universe, the only hotel property at Universal Orlando to have direct access to a theme park.

“This is such a pivotal moment for our destination, and we’re thrilled to welcome guests to Epic Universe next year,” said Karen Irwin, president and chief operational officer of Universal Orlando Resort. “With the addition of this spectacular new theme park, our guests will embark on an unforgettable vacation experience with a week’s worth of thrills that will be nothing short of epic! Our Universe will never be the same.”

Helios Grand Hotel’s casual Mediterranean influence will be seen all throughout the space, enhanced by its luxurious gold furnishing and finishes in the lobby, dining establishments, guest rooms and more. Helios Grand Hotel’s restaurant and lounge options include Flora Taverna, which features a breakfast buffet and Mediterranean comfort foods; Lotus Lagoon, a pool bar and grill; Aurora Market, the property’s grab-and-go area; and Bar Helios, a rooftop bar that will lend incredible views of the park.

Universal Orlando Signature Collection

Helios Grand Hotel will be the fifth property under Universal Orlando’s Signature Collection, which includes Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Loews Portofino Bay Hotel and Hard Rock Hotel.

Loews Royal Pacific Resort features 1,000 guest rooms, including 51 luxury suites. In the property’s lagoon-style pool and white-sand beach, meeting professionals can rent a private cabana that includes all the niceties, such as TVs, refrigerators and beverages. On any given day, poolside activities, like ping pong tournaments, trivia, hula hoop contents and more, could be under way.

Royal Pacific Resort features a variety of on-site restaurants and lounges, including Orchid Court Lounge & Sushi Bar, with its theater-in-the-round design amid inventive sushi, sashimi and salads, as well as Japanese whiskeys, sake and beer; Wantilan Luau, which serves Polynesian food alongside hula, fire dancers and Hawaiian music; and Tuk Tuk Market, Royal Pacific’s most recent addition that serves coffee, breakfast food, its exclusive Tuk Tarts, and more.

Royal Pacific features 85,000 sq. ft. of meeting and function space, including two ballrooms, five breakout spaces and a 24-person Admiralty Boardroom. Royal Pacific is connected to Loews Sapphire Falls Resort’s meeting facilities, creating the combined 247,000-square-foot with the Loews Meeting Complex. Loews Sapphire Falls Resort features 115,000 sq. ft. of meeting space which consists of 36,000 sq. ft. of pre-function space, two ballrooms, 16 meeting room and three meeting planner offices.

Loews Sapphire Falls Resort features 1,000 guest rooms, including 83 suites, and four dining options, including New Dutch Trading Co., a grab-and-go option that features simple meals, snacks, ice cream and morel Strong Water Tavern, which serves tapas-style dining, vintage rums and a ceviche bar; and Amatista Cookhouse, a three-meal Caribbean restaurant.

Loews Sapphire Falls Resort 16,000-square-foot pool area features two sand beaches, cascading waterfalls and cabana rentals—such poolside activities are here as well.

Loews Portofino Bay Hotel brings the seaside atmosphere of Portofino, Italy, to Universal Orlando Resort. The property has over 89,000 sq. ft. of indoor and outdoor meeting space, like the 480-person Villa Lawn or the 580-person Citrus Piazza.

At Mama Della’s Ristorante, groups of up to 70 people in its private or semi-private rooms. This is one of Loews Portofino’s F&B options, including Trattoria del Porto, Sal’s Market Deli, The Thirsty Fish, Bar American and Splendido Bar & Grill.

Hard Rock Hotel® at Universal Orlando features 650 guest rooms and suites, and more than 18,000 sq. ft. of outdoor and indoor meeting space, accompanied by catering with vegetarian, vegan and kosher options. Its five restaurant options include Palm Restaurant, which serves surf, turf and Italian dishes; Velvet Bar, the hotel’s lobby level bar; and the property’s beach club poolside bar and grill.

Helios Grand Hotel is one of three properties from Loews that will open next year. Under Universal Orlando’s Prime Value Hotels, it will also open Universal Stella Nova Resort Jan. 1, 2025, and Universal Terra Luna Resort March 25, 2025.

Universal CityWalk

Universal CityWalk may not have any rides, but the eclectic F&B options here will send attendees’ taste buds on their own rollercoaster. In CityWalk alone, there are 25 restaurants, half of which are located at the Top of the Walk Food Court and is where most of the grab-and-go dining can be found. Its sit-down restaurants include Jimmy Buffet’s Margaritaville, which serves Caribbean-influenced food; Bob Marley—A Tribute to Freedom, a Jamaican-influenced cuisine accompanied by reggae in a replicated version of Marley’s home; and Red Oven Pizza Bakery.

Hard Rock Live Orlando, the 3,000-capacity entertainment venue at Universal CityWalk, is the center of concerts, comedy shows and live performances.

For a cool team-building experience, CityWalk opened Universal’s Great Movie Escape last year. Great Movie Escape offers two escape room experiences, inspired by Universal’s “Jurassic World” and “Back to the Future” films. Each feature eight environments with intricate sets and immersive challenges.

Sponsored By Universal Orlando Resort

What do economic forecasts, vulnerable leadership, Asia trends, values-driven political actions and global social advocacy have in common? We asked PCMA President and CEO Sherrif Karamat about the high-profile, diverse agenda at PCMA Convening Leaders for 4,000 meeting professionals in Houston this week.

“We deliberately chose a wide variety of speakers because we strongly believe that unless we hear different points of views, we will be trapped in our own little paradigms and that that could be very dangerous.”

How different? Professor and podcaster Scott Galloway predicted a nuclear and AI-powered future and entreated the audience to mentor young men looking for direction.

Author and TED Talk legend Brene Brown called on meeting strategists to stretch themselves. “It’s not supposed to be comfortable. It’s supposed to be meaningful and honest,” she said.

Former U.S. Representative Liz Cheney said: “Some things have to matter. As people who bring people together, you play an important role. We need people to sit down and talk with each other. We need people who are serious, listen and act in a way that is respectful and substantive.”

Finally, human rights advocate Amal Clooney called on individuals to help move the ark of history toward justice in parenting, voting and work. “The enemy is not evil but apathy. We all have to play our roles.”

Karamat stressed that the goal wasn’t to have everyone agree with the points of view shared on the dynamic, circular stage at George R. Brown Convention Center, but to understand that people with divergent ideas are still trying to solve issues. “We need to find a bridge because we’re trying to get to the same place. We’re just looking through different lenses,” he said.

Learn More: Lessons from Leaders with Sherrif Karamat

Karamat continued, “Because we convene people, we have the power to use this platform that we call business events to impact economic and social change. We can make a difference.”

He believes that a lot of small ideas from ordinary people make big things happen if meeting professionals use the gift of influence they have.

Safety First

Walt Leger II, Stephanie Turner and Luc Troussieux New Orleans & Company — Walt Leger III and Stephanie Turner from New Orleans & Company with Smart Meetings President Luc Troussieux

With an A-list like that, security continued to be a priority as it was when Bill and Hillary Clinton were guests at PCMA Convening Leaders 2024 in San Diego. The result on the first morning was a series of lines to check bags larger than allowed and again to go through checkpoints. But subsequent days were more manageable. “Safety is paramount,” Karamat said. “We have to keep our participants safe and they have to feel that they are safe.”

Read More: The Best of 2024 Event Security

To that point, New Orleans & Company CEO and President Walt Leger held a press conference to vow that the city will be stronger and more united in the face of the terrorist attack that happened on New Year’s Day in the French Quarter.

Karamat predicted that elevated levels of security will evolve to become more seamless and less of an encumbrance as airport security has improved since 2001.

An AI Spark

PCMA’s events industry-optimized AI tool, Spark was center stage in the Tech Lounge. More than 10,000 subscribers now use the product, which is designed to protect each customer’s data rather than sharing in a public pool. “This is a tool to make us more productive so we aren’t wasting time doing mundane tasks,” he said. “This will get event organizers off the hamster wheel.”

Karamat also saw AI as a way to bring the world together. Spark can now instantly translate from and to 23 languages taking into account the nuances of phrasing that can make literal translations difficult. AI understands context. “Suddenly you’re reaching people who were ignored before in their native tongue and it is only going to grow,” he said.

Houston on Purpose

PCMA has been trying to bring the event to Houston since 2019, but unexpected challenges, including a global pandemic, required alternatives. The Houston convention center campus includes 1,200-guest-room Hilton Americas Houston and 1,000-room Marriott Marquis Houston with covered connections to more than 1 million-square-foot George R. Brown Convention Center. Toyota Center and Daikin Park, where Gwen Stefani headlined the closing reception, are in walking distance.

Read More: Destination Houston

“Everything is there. It’s easy to do business in the city. Flights, dining, Tex-Mex culture is all there,” Karamat said after sporting a large cowboy hat on stage. The location that is home to Space Center Houston also made for some fun marketing around “Going Beyond Your Orbit.”

He acknowledged that certain rules and regulations in the state may not be perceived as caring of all, but saw bringing an event as a vehicle for change. “My fervent belief in my heart is that we don’t break down barriers by avoiding each other. We need to sit down and talk to each other. I will not avoid difficult conversations,” he said.

Future Focused

Karamat also used the conference to introduce new branding after a couple of years of acquisitions, including CEMA and Event Leadership Institute. “We were a house of brands,” he said. “We needed to refresh our brand to showcase the new tomorrow,” he said of the circles in a circle punctuated by the tagline, “Leading minds; Leading change.”

In 2026, PCMA will celebrate Convening Leaders’ 70^th anniversary in the city where the conference began, Philadelphia during the country’s semiquincentennial. Karamat plans to invite all living leaders from the association’s past and take things up a notch.

“We will continue to push the envelope when it comes to dialogue,” he said. “You might see us ratchet up even more because we believe it’s such a historic moment for our country and for our organization that it deserves some conversations that are going to push the edges of where our industry can grow.”

Unique experiences and luxurious accommodations answer the call of today’s travelers.

It’s no question that today’s travelers want unique, destination-centered experiences. The luxury market answers the call with these new and renovated debuts. Whether treating your attendees to Riviera Nayarit seaside adventures, a European cultural gem or an exclusive gathering in a pristine natural reservoir, luxury is never far away, and the unique character of each of the spaces you’ll find below are shining examples of transformative destination experiences.

Magic in the Mediterranean

ME Malta for New and Renovated — ME Malta

Melià Hotels International opens the doors of its highly-anticipated new debut, ME Malta. Standing on the water’s edge in Palma’s seaside town of St. Julian’s, the property is set to elevate the destination’s urban scene.

Malta is a celebrated cultural capital of Europe, flush with vibrant nightlife, luxury boutiques and picturesque bays. The property is ME by Melià’s debut property in Malta, and is a product of the brand’s second collaboration with Zaha Hadid, who earlier designed the hugely successful ME Dubai.

ME Malta offers 113 rooms, 27 suites and 35 residences in a vibrant, avant-garde design across 20 floors. On the 8^th floor, guests will find the Cabana Club, a rooftop poolside beach club complete with panoramic views and modern Mediterranean menus. A new restaurant, Luciano by Gino D’Acampo, offers a selection of classic Italian and experiential dishes. The property also features the Radio Rooftop bar, a signature ME by Melià concept. It will open in early 2025, along with the spa.

The property offers a unique experience for meetings and events, anchored by the brand’s “Cultural Collective program, which allows guests the opportunity to take part in a curated calendar of events. The property offers thoughtfully designed social and event spaces, including three Thinking Labs, a Penary Room and two Breakout Rooms.

Revitalized Spaces for Invigorated Gatherings

Octant Evora for New and Renovated — Octant Évora

The UNESCO-listed city of Évora, Portugal, sees an expansion of bespoke hotel Octant Évora’s meeting and group offerings. The property is located on 27 acres within Portugal’s Alentejo region.

The debut of this expansion launches the property’s six-hectare Perdiganito Reserve, where meetings and events will be immersed amidst the stunning landscapes of the largest reservoir in Europe while enjoying unique experiences that preserve and celebrate the natural reserve’s authenticity. On the reserve, guests will find three distinct trails, all featuring wooden swing cabanas, which could serve as private meeting pods or informal breakout spaces. The space is anchored by a commitment to authenticity that inspires visitors to reconnect with nature through its strategic choice of materials. Guests can also enjoy activities such as horseback riding, bird watching, hot-air balloon rides, cycling, wine tasting and exploring the Perdiganito ruins.

Octant Évora offers 56 guest rooms, including three family rooms with private outdoor spaces featuring their own pools and gardens, and 16 spacious villas. Onsite, guests can enjoy five outdoor pools, a gym and a spa, which offers an indoor pool, sauna, two treatment rooms and a Turkish bath.

Additional can’t-get-anywhere-else offerings include the 1,184-square-foot Water Dam Deck, furnished with sofas and loungers, and versatile for a wide variety of meetings, events and activations. Right next door is the 16+ foot Observation Tower, where guests can take in sweeping views of the Alentejo plains and outstanding stargazing in the nighttime.

Beachfront Never Looked So Good

W Punta de Mita for New and Renovated — W Punta de Mita

W Punta de Mita launches an exciting multi-million-dollar renovation that debuts its highly anticipated beachfront suite collection, alongside a brand new buyout offer for groups. The property stands in Mexico’s celebrated Riviera Nayarit.

The new collection introduces seven reimagined suites and one new E-Wow two-story penthouse suite. These standalone accommodations offer a secluded space along the waterfront, and the E-Wow suite is ideal for private events and casual meetings with its full kitchen and expansive private rooftop.

The new spaces celebrate Riviera Nayarit’s rich history, inspired by a legend in which local tribes fled from the desert to the mountains during the Spanish conquest, and the design seeks to encourage visitors to connect to the area’s culture and legacy. Local natural resources, such as natural stones, rich woods and traditional textiles alongside custom décor from local artisans immerse guests in the traditions of the native Huichol tribe and emphasize the area’s beautiful natural surroundings.

These eight spaces are now in addition to the resort’s 12 other suites, and all feature private plunge pools. The property is currently offering groups an exclusive starting rate for a buyout of all 20 of its suites, which includes additional benefits, such as a private yoga class, a private family-style moonlit dinner with a 2-hour open bar, one evening of DJ entertainment, daily breakfast for two adults per room at the property’s Venazu restaurant, and double Marriott Bonvoy points.

W Punta de Mita offers a total of 126 guest rooms and suites, as well as the 4,000-square-foot AWAY SPA and numerous international dining options, plus two oceanfront pools, an onsite surfing program and many more exciting, destination-focused activities, from ceviche-making lessons to a group Sacred Cacao Ceremony.

Emerging research shows that AI can harm the environment. Governments and companies can take steps to regulate it.

There’s no denying that AI has been the great technological development of late. Its widespread adoption is transforming the way people work, research and live. For planners, it’s been a game changer. Smart Meetings’ recent white paper, “The Evolution of Events AI,” showed just how many planners are using AI and their perceptions of the value it adds AI environmental impact article image showing the things that people use AI and LLMs for to their work. It’s useful for everything from building catering menus to crunching data from post-event surveys.

When it comes to sustainability, it can be a powerful tool due to its ability to rapidly assess data, detect patterns and predict future outcomes. Plenty of environmental organizations use it for these purposes.

Planners can too. Think creating an easy-to-read data set quantifying carbon emissions from your event in seconds, or just plugging into ChatGPT your perfectly curated, prompt-engineered: “I’m planning a citywide conference in [Major City] with 2,000 attendees. It will be hosted in [Amazing-Newly-Renovated-Conference-Center]. How can I work with the conference center to limit my event’s carbon emissions?”

If you want to learn more about how to get the most out of your AI use, Smart Meetings has a plethora of resources for planners.

Read More: AI: What Is It Good For Anyway?

With the ever-growing popularity of AI, it’s important to get familiar with the growing awareness around its negative environmental impacts. A growing body of research reveals that the increasing numbers of data centers, materials and energy needed to meet the demand for AI technologies are leading to increased water and energy usage, waste and greenhouse gas emissions.

This isn’t to wag a finger at anyone for using AI—there’s no denying that it’s a transformative tool. However, it’s essential to be aware of its impacts and stay on top of how it’s being regulated. It’s an emerging factor in our developing understanding of how to use AI ethically.

AI Servers and Data Centers

Data center with multiple rows of fully operational servers — A data center

It’s easy to forget that everything we do on the internet and in our AI platforms relies on real-world servers, housed in data centers, where massive amounts of hardware work to get that output back on your computer screen.

As AI has come into mainstream use, the number of data centers used to run it has rapidly increased. There were around 500,000 in 2012. Today, there are over 8 million. The impact these data centers have on the environment, until recently, hasn’t come into widespread public awareness.

The United Nations Environment Programme (UNEP) recently released an issue note titled “Artificial Intelligence end-to-end: The Environmental Impact of the Full AI Lifecycle Needs to be Comprehensively Assessed,” calling for further research and regulation into AI as it relates to the environment.

Understanding the Environmental Impact of AI

Experts categorize the environmental impact of AI into three levels: direct, indirect and higher order. The direct impacts are those produced through the materials and processes it takes for an AI model to function.

The UNEP issue note explains that direct impacts specifically include energy, water and mineral resource consumption, as well as the production of emissions and e-waste. Indirect impacts refer to any increased environmental damage as a result of AI usage. A UNEP article offers the example of self-driving cars, explaining that the development of this technology could lead to more people opting to drive rather than take public transit, walk or cycle, thereby contributing to higher levels of carbon emissions. Higher-order impacts refer to systemic changes in society, whether it is in consumption and production, lifestyles, social trust, misinformation and/or governance, as a result of the potential for biases in training data.

Top Environmental Concerns

Water

Data centers that house AI servers use a lot of water, both during construction and once in operation, to cool equipment and generate electricity.

Are you ever using your computer, and it starts feeling hot? A fan turns on to cool the electronic components within your computer. All electronic devices produce heat due to the electrical current flowing through their components, and some of that electrical energy becomes heat energy.

In an AI server, these electronic components exist in far more abundance than in your computer. Just like your computer needs to cool, these AI servers need to cool, and given their size, need far more intervention to do so.

According to an estimate in UNEP’s issue note, data centers housing AI servers may use 4.2 to 6.6 billion cubic meters of water in 2027—over half the annual water use in the United Kingdom in 2023. An October 2023 study by researchers from UC Riverside and UT Arlington, titled “Making AI Less ‘Thirsty’: Uncovering and Addressing the Secret Water Footprint of AI Models,” states that training ChatGPT-3 in Microsoft’s U.S. data centers can directly evaporate 700,000 liters of clean water.

Electricity

Data centers use a large amount of electricity to power the complex electronics needed to run AI servers. This electricity still largely comes from the burning of fossil fuels, a process that emits greenhouse gases. According to the International Energy Agency’s Electricity 2024 Analysis and Forecast to 2026, the amount of electricity it takes to make a request through ChatGPT is ten times that of an average Google search.

One study referenced in the UNEP issue note “suggests that training a single LLM [Large Language Model, a form of AI that uses machine learning to understand and produce human language, such as ChatGPT] generates approximately 300,000 kg of carbon dioxide emissions.” To put this into context, the study equates that to the amount of emissions produced by 125 round-trip flights between New York and Beijing.

Materials and Minerals

AI environmental impact story image: technician putting cpu microprocessor on motherboard socket The materials used to build the hardware that powers AI have to come from somewhere. UNEP states that 800 kg of raw materials are required to build a 2 kg computer. Many of the microchips used to power AI require rare earth elements and critical minerals, which are often mined in unsustainable ways that contaminate air and water, degrade biodiversity and emit greenhouse gases.

When these materials are no longer in use, they become electronic waste, which often contains harmful substances such as lead. The UNEP issue note explains that chip demand has quadrupled since 2001 and that recycling rates for minerals remain low.

What’s Being Done?

UNEP’s report “Navigating New Horizons” examines this issue and states, “Practices such as e-waste recycling, energy-efficient data centers, renewable energy adoption and responsible resource management are essential to mitigate environmental harms.”

Its Issue Note calls on UN member states, the private sector and the research community to develop and adhere to transparent and accessible reporting on AI’s direct environmental impacts to empower users to make informed decisions regarding their use of AI. It also calls for the development of green data centers, renewable energy sources and carbon offset practices.

Over 190 countries are taking steps to follow recommendations on using AI ethically, which includes but isn’t limited to environmental sustainability. In February 2024, the United States Senate introduced legislation calling for further research and the development of a voluntary reporting system.

Research will continue to develop. Alongside it, regulations around AI, in relation to its environmental impact and other impacts, will likely increase in number and become clearer. The best thing planners—and anyone who uses AI—can do right now is stay informed and use the information they have at hand to make responsible decisions as we continue to watch the saga of AI as a tool in our work and lives unfold.

How to Help MICE Colleagues

With the full extent of damage from the ongoing Los Angeles wildfires still being evaluated, many in the meetings and events industry are stepping up to find meaningful ways to support those impacted. The effects have rippled across the community, touching everyone from hotels, restaurants and event venues—and their hardworking staff—to families and individuals who have lost their homes and nearly everything they own. In response, a wave of new fundraisers and volunteer initiatives has emerged, aimed at providing much-needed financial assistance, essential supplies and a sense of hope to those facing this unimaginable hardship. Whether it’s donating to relief funds, organizing supply drives or rolling up sleeves to help rebuild, the industry is rallying together to make a difference during this challenging time.

MICE Industry Support Options:

Destinations International’s LA Wildfire Recovery Fund
The MPI Foundation’s Natural Disaster and Hardship Relief Fund
SEARCH (Special Event Assistance, Relief and Crisis Help) Foundation is raising funds to assist those in the industry who have been affected.
Los Angeles Tourism has established a dedicated landing page for the American Red Cross, where they’ll be matching all donations dollar for dollar up to $25,000. Their Los Angeles Regional office has been on the ground since day one, providing safe shelter, food, emotional support and other critical services.
Restaurants Care has established a fundraising page to assist restaurants and F&B workers impacted by the fires.
The SITE Foundation’s Moira Hearn Fund is providing financial support for SITE members who have been impacted by the fires.
Professional Convention Management Association (PCMA) offers resources for members impacted by disaster through their chapter network.
ASAE Research Foundation is raising funds to support the California Fire Foundation and the Red Cross to provide relief efforts and help those in need. Contributions can be made directly on the Foundation’s donation page.
Dawn of the Earth is partnering with EarthBound to commit $25,000 to short-term housing solutions for displaced families impacted by the LA fires while they await FEMA support. Donate here to support.
Daniel Shemtob has teamed up with his companies, The Lime Truck and footwear company Snibbs, to support fire-affected families. Donate here to help.

Postponed Events:

ACE Eddie Awards
Mammoth Film Festival
Critics Choice Awards (moved to Jan. 26)

On-Schedule Events:

National Association of Music Merchants (Jan. 21-25)
The Grammys
LA Mart Winter Market Gift + Home 2025 (Jan. 20-23)
The Society of Thoracic Surgeons – STS Annual Meeting (Jan. 24-26)
TheFitExpo Los Angeles 2025 (Jan. 25-26)
Americas Lodging Investment Summit (ALIS) 2025 (Jan. 28-30)
CMC LA Market Week (Jan. 13-15)

Hotels Supporting Wildfire Evacuees:

Sunset Tower Hotel

Location: 8358 Sunset Blvd, West Hollywood, CA 90069

Offers: Accommodations for evacuees, including pet-friendly rooms.

Château Marmont

Location: 8221 W Sunset Blvd, West Hollywood, CA 90046

Offers: Free two-night stays for firefighters and union members in the creative industries.

The Pierside Santa Monica

Location: 120 Colorado Ave, Santa Monica, CA 90401

Offers: Free accommodations for firefighters and discounted rates for evacuees.

The Shay

Location: 8801 Washington Blvd, Culver City, CA 90232

Offers: Discounts for displaced residents and first responders; waived pet fees.

Andaz West Hollywood (Hyatt)

Location: 8401 Sunset Blvd, West Hollywood, CA 90069

Offers: 20% off for displaced individuals and first responders.

Shore Hotel

Location: 1515 Ocean Ave, Santa Monica, CA 90401

Offers: Emergency wildfire discounts for evacuees.

The Godfrey Hotel Hollywood

Location: 1400 N Cahuenga Blvd, Los Angeles, CA 90028

Offers: Discounted rates for evacuees and first responders.

1 Hotel West Hollywood

Location: 8490 W Sunset Blvd, West Hollywood, CA 90069

Offers: Discounted rates, complimentary valet and waived amenity fees.

Conrad Los Angeles

Location: 100 S Grand Ave, Los Angeles, CA 90012

Offers: Disaster relief rate of 25% off (available Jan. 9–20, 2025).

Hotel Association of Los Angeles also maintains a list of hotels offering support to evacuees.

Public Statements:

“The wildfire situation remains dynamic, and our focus continues to be on the safety and well-being of residents, visitors and first responders across our city. We urge everyone to stay informed and follow all warnings and evacuation orders from first responders. Our hearts go out to everyone affected by this unprecedented event, and we are so grateful to the first responders and organizations working tirelessly to protect and help our City of Angels. Stay informed and stay safe. We love you, Los Angeles.” – Discover Los Angeles

“At this time, the Center is fully operational and the events on our events page will move forward as scheduled unless otherwise stated. For attendees or participants with questions about specific event scheduling, we encourage you to contact the respective event organizers directly for updates.

Our thoughts are with those affected, and we extend our gratitude to the first responders and emergency personnel working tirelessly to protect our city.” – Los Angeles Convention Center

“In just the last 48 hours, LA relief efforts have received over $75,000 in support from industry partners, including ASAE, Destination Greater Victoria, Destinations International and its foundation, IMEX, Longwoods International, Meet Boston, PCMA, Visit Baltimore, Visit Greater Palm Springs and Visit Seattle…These contributions reflect the unity and generosity of our industry, coming together to provide immediate relief and begin the long journey toward recovery. Together, we are demonstrating the power of collective action and true California Love.

We extend our heartfelt gratitude to our local partners for their support of their communities. As we navigate this crisis together, let us remember to be safe, be kind and be helpful to one another. Thank you for all you do.” – Caroline Beteta, president and CEO of Visit California

“The devastating wildfires in Southern California have impacted countless lives, leaving families and communities to face unimaginable loss and hardship. At MPI, we are deeply committed to supporting those affected during this challenging time… As we stand together to support our Southern California colleagues, we encourage you to get involved if you feel compelled to help. Every contribution, no matter how small, can make a meaningful difference in rebuilding lives and communities.” – Paul M. Van Deventer, president and CEO of Meeting Professionals International (MPI)

“Southern California is currently facing the impact of wildfires, including the Palisades Fire in Los Angeles County, about 50 miles from Anaheim. While Anaheim is not directly threatened, the fire has already scorched thousands of acres and forced the evacuation of many families.

At Visit Anaheim, we are committed to supporting our community during this challenging time by offering resources and assistance for accommodations to those affected by the wildfires.” – Visit Anaheim

“Our hearts go out to the first responders and communities in Los Angeles County affected by the devastating wildfires. We are grateful that San Diego and our tourism community are able to offer a safe place to stay for those affected by the wildfires, with special accommodation rates and offers.

San Diego, located 120 miles south, has been unaffected by the ongoing wildfires, and air quality here remains good. The San Diego Tourism Authority works closely with local authorities to stay updated on local fire conditions and shares any potential impacts to travelers via social media and on this website.” – San Diego Tourism Authority

How to help and what you need to know

The most destructive wildfire in Los Angeles history began Tuesday in the coastal Pacific Palisades neighborhood. As of Thursday morning, over 27,000 acres have burned following the unprecedented growth of the Palisades wildfire as well as the cropping up of at least three other significant blazes: the Eaton fire, located in the Pasadena and Angeles National Forest areas; the Sunset Fire, located in the Hollywood Hills; and the Hurst fire, located in Sylmar.

Tens of thousands of Los Angeles residents have been forced to evacuate their homes, and at least 1,000 structures have been confirmed to be destroyed. “This is a tragic time in our history here in Los Angeles, but a time when we’re really tested and see who we really are,” said Los Angeles Police Chief Jim McDonnell at a press conference.

What to know if you’re in Los Angeles:

Santa Ana winds, which caused the rapid spread and intensification of the fires, are expected to pick back up on Thursday night through Friday morning. Red flag warnings have been extended for Los Angeles County.

Stay up to date on the fires’ movements and be prepared to evacuate. Many Los Angeles residents are recommending the app Watch Duty, which has a live map of fire locations, the latest evacuation orders and warning-sound notifications to keep you aware of the developments in your area.

Residents in the Pasadena and Pacific Palisades areas have been warned that their water is unsafe for drinking or cooking due to contamination from fire debris. Only use bottled or boiled tap water.

Read More: Emergency Event Maneuvers

Pack a go bag, and be sure to include as many of these items as possible: food and water, an emergency blanket, a flashlight, a battery bank and phone charger cable, a first aid kit, a list of emergency phone numbers, medication and/or prescription glasses, sturdy shoes, at least one item of layered clothing, hand sanitizer, personal documents such as deeds and identification, and pet food if necessary. Click here for a full list of recommended items.

Let others know where you are. Share your live location with friends and family; if you are unsure of how to do so, click here for iPhone instructions and here for WhatsApp instructions.

If you are among the nearly 70,000 Los Angeles residents without power, conserve your phone battery by lowering your screen brightness, turning off location services in non-emergency notification apps, disabling vibrations, enabling auto-brightness and shortening screen timeout.

What to know if you have friends, family or colleagues in evacuation zones:

Request their locations and regularly check in with live maps of fire movements.
If they do not have power, limit your communication to a need-to-know basis to conserve phone battery and battery banks. If possible, keep in touch over text rather than calls.

Ways to help:

The California Fire Foundation partners with local organizations to provide support to those affected by wildfires, both in the short and long term.

World Central Kitchen has set up Southern California stations to assist first responders and evacuees.

GoFundMe has published a searchable landing page for fundraisers by and for those affected by the fires.

For meeting profs, the SEARCH (Special Event Assistance, Relief and Crisis Help) Foundation is raising funds to assist those in the industry who have been affected.
Los Angeles Tourism has established a dedicated landing page for the American Red Cross, where they’ll be matching all donations dollar to dollar up to $25,000. Their Los Angeles Regional office has been on the ground since day one, providing safe shelter, food, emotional support and other critical services.
Restaurants Care has established a fundraising page to assist restaurants and F&B workers impacted by the fires.

Creating unforgettable events starts with understanding how to connect with attendees from every generation. Baby Boomers, Generation X, Millennials and Gen Z each bring their own unique perspectives, preferences and expectations to the table.

Understanding and respecting these differences is key to creating events that genuinely resonate. So, let’s explore practical strategies to successfully engage diverse groups.

Understand Your Audience

Every event brings together people with wildly different life experiences. Take Baby Boomers (born 1946–1964), for example—they tend to value structured programs and enjoy face-to-face networking opportunities. Generation X (1965–1980) values no-nonsense, practical content delivered flexibly. Millennials (born 1981–1996) look for authenticity, social consciousness, and smooth tech integration in their experiences. Meanwhile, Gen Z (born 1997–2012)—a generation that grew up with smartphones—expects advanced digital tools to be the norm.

The takeaway? These aren’t just age groups, but distinct worldviews shaped by cultural shifts and technological advancements. When you approach event design with this in mind, you can cater to each generation’s strengths and expectations.

Diversify Your Programming Formats

A one-size-fits-all schedule rarely works in today’s multigenerational events. Some attendees thrive in traditional keynote sessions (think Baby Boomers), while others, especially Millennials and Gen Z, are more engaged during hands-on workshops or collaborative sessions.

A great event might kick off with an inspiring keynote to set the tone, followed by smaller, focused breakout sessions in the afternoon. To make it even more inclusive, you could offer hybrid or virtual options for people who prefer to join online. This kind of flexible setup gives attendees the freedom to choose the learning or networking format that suits them best.

Another way to foster engagement is through AI-powered networking tools. These platforms can match attendees based on shared interests or professional goals while leaving room for traditional, face-to-face meetups that older generations value. The goal? Give attendees of all ages the freedom to connect and participate in ways they find meaningful.

Design Cross-Generational Connection Points

Some of the best moments at events happen outside of formal sessions—during coffee breaks, casual conversations, or structured networking activities. Intentional design can make these interactions more meaningful.

For example, you might host “wisdom exchange” sessions where Boomers and Gen Xers share career advice while younger generations provide insights into digital trends and emerging technologies. Another idea is to feature cross-generational panels where speakers from different age groups offer contrasting perspectives on key topics.

Collaborative activities—like problem-solving challenges or brainstorming workshops—are a great way to bridge the generation gap. These kinds of experiences give attendees the chance to learn from each other, share unique perspectives, and build a sense of mutual respect. Plus, they’re a lot more engaging than just sitting and listening.

Personalize the Event Experience

Personalization is no longer optional; attendees expect events tailored to their needs and interests. Offering choices and flexibility is one of the simplest ways to make everyone feel seen and valued.

Give attendees the power to personalize their experience! Tools like agenda builders let them craft schedules that match their interests and energy levels. On top of that, design spaces that fit different vibes—quiet zones for reflection, high-energy areas for brainstorming, and cozy lounges for casual networking.

And here’s another idea: create themed tracks based on professional interests or career stages. At the same time, sprinkle in opportunities for cross-generational connections. This way, you strike the perfect balance between letting people do their own thing and building a sense of community.

Commit to Sustainability and Inclusivity

While Millennials and Gen Z are often the loudest champions of sustainability and inclusivity, these values matter to all generations. Incorporating them into your event design makes a strong statement and creates an environment where everyone feels welcome.

You might embrace sustainability through eco-friendly initiatives like digital-first documentation, locally sourced catering, and reusable materials. Inclusivity isn’t just a nice-to-have—it’s about making sure everyone feels welcome and at ease. It might mean adding gender-neutral restrooms, clearly marking accessibility routes, or setting up sensory-friendly rooms where attendees can take a quiet break to recharge. The beauty of these thoughtful touches? They show you care about your attendees’ values and can even spark deeper, more meaningful conversations.

When people from different generations connect over shared passions for inclusivity and accessibility, those connections can lead to something far bigger than the event itself.

The Path Forward

The most impactful multigenerational events go beyond acknowledging differences—they celebrate them. Bringing people together starts with building connections, offering a range of activities, and creating experiences that truly matter—regardless of age. It’s not about how many people attend; it’s about fostering real engagement and finding common ground that everyone can relate to.

When you get it right, your event doesn’t just end when the doors close. Instead, it leaves behind lasting memories, meaningful relationships, and a sense of belonging that stays with people long after. So, as you map out your next event, ask yourself: “Am I creating a space where every generation feels seen and appreciated?” If you can answer yes, you’re well on your way to hosting something unforgettable.

—

Lisa Ryan, CSP, chief appreciation strategist at Grategy, is a keynote speaker, author and workplace culture expert specializing in engagement, connection and multigenerational dynamics.

For more information, visit lisaryanspeaks.com.

This week, our hearts are with all of those affected by the horrific wildfires in Los Angeles. For those with upcoming travel to the city, we’ve put together the updates and tips you need to know. For meeting profs, SEARCH Foundation is raising funds to assist those in the MICE industry who have been impacted.

This edition of Smart Travel also features the debut of Bangkok’s newest luxury hotel, the launch of Tourism Cares’ Meaningful Travel Map of the Hawaiian Islands, TripAdvisor’s 2025 Best of the Best Destinations full list and more.

What Those Traveling to LA During Wildfires Should Know

Los Angeles is facing an unprecedented wildfire crisis, with at least five major blazes currently wreaking havoc across the region. These devastating fires have already destroyed over 9,000 structures, claimed at least 10 lives and forced the displacement of more than 180,000 residents from their homes. Declared the costliest wildfires in California’s history, the financial toll is staggering, with damage estimates ranging from $135 billion to $150 billion—a figure that could rise further as containment efforts continue to face significant challenges.

For those planning to travel to Los Angeles, the situation demands careful consideration. The fires have impacted air quality, transportation and access to certain areas, and emergency response efforts are ongoing. If you have plans to visit the region, here’s what you need to know to stay safe and informed:

A red flag warning has been extended throughout Los Angeles and Southern California, indicating fire conditions remain critical.
Santa Ana winds, the cause of the rapid spread of the fires, are predicted to pick back up today. Keep up with the latest developments from the National Weather Service so you are aware of the conditions in the area of LA you are traveling to.
LAX is open and operating normally. However, several airlines including United Airlines, American Airlines and JetBlue have issued waivers for passengers who wish to cancel their flights out of an abundance of caution.
Currently, the best resource for road closure notifications is the X account of the California Department of Transportation.
Air quality has been severely impacted due to the fires. Pack N95 masks to protect yourself, and stay aware of air quality conditions by regularly checking resources such as A ccuWeather.

Bangkok night view in the business district

The Ritz-Carlton, Bangkok Opens in Thailand

On Thursday, The Ritz-Carlton, Bangkok officially opened its doors. Set within a striking 708-foot-tall tower at One Bangkok—the city’s largest holistically integrated district—the hotel offers a sophisticated urban retreat. Overlooking the tranquil Lumpini Park, it provides a serene retreat from the vibrant energy of bustling Bangkok. As part of Marriott International’s Luxury Group portfolio, the property features 260 elegantly designed rooms and suites, complemented by 17,631 sq. ft. of versatile meeting and event space.

“The opening of The Ritz-Carlton, Bangkok is a pivotal milestone for our brand, as we introduce the finest personalized service and unforgettable experiences to one of Southeast Asia’s most vibrant and culturally rich destinations,” said Tina Edmundson, president of Luxury, Marriott International. “By seamlessly blending Thailand’s deep cultural heritage with The Ritz-Carlton’s timeless elegance and forward-thinking design, we are not only enhancing the city’s luxury landscape but also offering guests an experience that is both authentic and transformative.”

Cunard Debuts Alaska 2026 Voyages Featuring Roundtrips from Seattle

Between April and September 2026, Cunard’s Queen Elizabeth will embark on 23 roundtrip voyages from Seattle, Washington, offering a diverse array of itineraries ranging from seven to 12 nights as part of its highly anticipated Alaska programming. For those seeking an even more immersive experience, guests can combine multiple destinations to create an extended 42-night adventure, selecting from locales in 16 countries that showcase a stunning variety of climates, landscapes and cultures, such as the dramatic beauty of Asia and the vibrant allure of the Caribbean.

The Queen Elizabeth provides a luxurious and versatile environment for both leisure and business travelers. With a passenger capacity of 2,081, the ship boasts an array of thoughtfully designed amenities, including unique meeting and event spaces. Among these is The Royal Court Theatre, with an approximate seating capacity of 800, ideal for presentations, performances or large gatherings. Additional venues include state-of-the-art conference rooms, intimate libraries and elegant lounges, catering to both professional and leisure events.

Katie McAlister, president of Cunard, said, “Alaska is a truly unique destination, and we’re delighted to return with our 2026 program. Sailing through its spectacular fjords and seeing the immense glaciers is an experience like no other. On board, guests can sip regionally inspired cocktails, enjoy cuisine influenced by local flavors and hear fascinating stories from renowned explorers. These voyages promise to create unforgettable memories, and we can’t wait to welcome our guests on board Queen Elizabeth.”

‘Meaningful Travel’ Map of Hawaiian Islands Published by Tourism Cares

In a continued effort to champion sustainable tourism and foster meaningful cultural connections, the non-profit organization Tourism Cares has unveiled its Meaningful Travel Map of the Hawaiian Islands. This thoughtfully designed tool serves as a bridge, connecting travel professionals and conscientious travelers with authentic, community-driven experiences throughout Hawaii. It highlights sustainable tours, accommodations and organizations that prioritize the preservation of the islands’ natural beauty, cultural heritage and the well-being of local residents.

The Hawaiian Islands’ inclusion in this initiative reflects a broader commitment to creating positive, lasting impacts through tourism. From eco-conscious accommodations to immersive cultural tours and community-led initiatives, the map offers a curated selection of ways to engage with Hawaii responsibly and respectfully.

The Meaningful Travel Map project, relaunched globally in 2023, has grown to include more than 30 member destinations and over 400 local impact organizations worldwide. Each destination is carefully selected to promote sustainability, empower local communities, and inspire travelers to make a difference with their journeys. By choosing experiences featured on this map, travelers and industry professionals alike can contribute to a more sustainable future for tourism.

“At the core of our mālama Hawaiʻi message is an invitation to visitors who care, those who seek meaningful experiences during their time in the Hawaiian Islands,” said Daniel Nāho‘opi‘i, Hawaii Tourism Authority’s interim president and CEO. “We support Tourism Cares’ work to expand the Meaningful Map Program to include Hawaiʻi. As the Hawaiʻi Tourism Authority advances a vision of regenerative tourism in the islands, we’re excited to see more ways for visitors to connect with enriching opportunities that uplift our communities and environment.”

TripAdvisor Reveals Travelers’ Choice Awards 2025: Best of the Best Destinations

Are you pondering the perfect location for your next meeting, conference or incentive trip? Look no further for inspiration—the highly anticipated Travelers’ Choice Awards: Best of the Best Destinations by TripAdvisor were announced today! Topping the list for 2025 is the iconic city of London, a perennial favorite known for its rich history, world-class attractions and vibrant culture. With its blend of classic charm and modern sophistication, London offers endless opportunities for unforgettable group experiences.

If England doesn’t quite fit your group’s vision, have no fear. This year’s top destinations span the globe, showcasing a stunning diversity of options. From remote tropical paradises with serene beaches and crystal-clear waters to bustling cosmopolitan cities buzzing with energy and innovation, there’s something to inspire every attendee.

Whether you’re seeking the luxury of a five-star resort on a sun-drenched island, the excitement of exploring a new urban playground or the allure of a destination that blends culture, adventure and relaxation, this year’s award-winning locations promise to leave a lasting impression on your attendees. Now is the perfect time to dream big and plan bold for your next gathering.

And now for the winners:

London, England
Bali, Indonesia
Dubai, United Arab Emirates
Sicily, Italy
Paris, France
Rome, Italy
Hanoi, Vietnam
Marrakesh, Morocco
Crete, Greece
Bangkok, Thailand
Hoi An, Vietnam
Barcelona, Spain
Cusco, Peru
Siem Reap, Cambodia
Lisbon, Portugal
Phuket, Thailand
Istanbul, Türkiye
New York City, United States
Majorca, Spain
Edinburgh, Scotland
Kathmandu, Nepal
New Delhi, India
Maldives
Cancun, Mexico
Mauritius, Africa

Megan Conway

Megan Conway, Travel Portland

Travel Portland has named Conway as president and CEO, promoting her from her earlier role as chief strategy officer. She steps into the role following Jeff Miller’s retirement, who served in the role for 19 years. Conway joined the team in 2010 at vice president, communications and public relations, before moving into the executive leadership team in 2017. She has played an integral role in Travel Portland through her time there, including during the challenging pandemic years, demonstrating her ability to deliver results, drive innovative strategy and comprehensively understand the industry.

Lucits Dean

Lucits Dean, Hotel Granada

Atlanta’s Hotel Granada appoints Dean as director of sales. She brings over 17 years of hospitality experience, having held several leadership roles throughout her career, including as director of sales for EVEN Hotels, and sales manager and director of sales and marketing for Crown Plaza Houston, Hyatt Regency North Houston and several Holiday Inn properties throughout the Houston Area. Her work has contributed to several industry awards, including the Most Profitable Business Award and the Creative Business Award in 2022 and the Event Space Award in 2023.

Kathy Haley

Kathy Haley, MTCC

The Metro Toronto Convention Center (MTCC) appoints Haley as its new president and CEO. She brings extensive experience in leading successful multimillion-dollar infrastructure projects and ranks among the top 2% of experts in the customer experience field worldwide. She most recently served as the chief customer experience officer for the Port Authority of New York & New Jersey (PANYNJ) where she played a significant role in improvements to the customer experience at numerous airports in the region. Haley was also the inaugural president of North America’s first dedicated airport-rail system, the award-winning Union Pearson (UP) Express, operated by Metrolinx in Toronto. She is the first woman to hold the role of president and CEO at MTCC.

Mauricio Patino

Mauricio Patino, Velas Resorts

Patino joins the team at Velas Resorts as regional sales director for meetings and incentives. He brings over two decades of experience in sales, marketing, hotel operations and business development and a track record of success. Throughout his career, Patino has worked with leading hotel brands and travel organizations, including the U.S. Virgin Islands Department of Tourism, Dolce Hotels & Resorts and Starwood Hotels & Resorts Worldwide, and consistently delivered innovative strategies that drive growth, enhance guest experiences and elevate hotel operations. He is a member of the Society for Incentive Travel (SITE) and will serve as president of the Florida and Caribbean Chapter in 2025.

Christine Thompson

Christine Thompson, Visit Denver

Thompson assumes the role of sales director for the Washington, D.C. region at Visit Denver. She brings over 25 years of experience in the hospitality industry, and in her new role, will draw on her extensive expertise to promote Denver as a premier destination for meetings and conventions to the Washington D.C. metro area, where she will be based. She will oversee sales initiatives, engage with clients and generate leads for hotels across metro Denver. Thompson most recently served as associate director of global sales with Hyatt Hotels Corporation.

Kelly Miller

Kelly Miller, Discover Crystal River Florida

Discover Crystal River Florida, the CVB for Citrus County, promotes Miller to destination experience specialist. She will now work to further enhance marketing and communication efforts and partner relations. She will lead Discover Crystal River Florida’s FAM Tour Program and will ensure all visitor aspects of Citrus County are promoted and that partners are given every opportunity to ensure their products and services are supported by Discover Crystal River Florida’s marketing efforts to increase total economic impact in the region and ensure planners assessing the region have access to all the information they need to plan an outstanding meeting.

Alissa O’Briant

Alissa O’Briant, CordeValle

Renowned Santa Cruz golf resort CordeValle appoints O’Briant as director of sales and marketing. She brings over 20 years of experience in the luxury hospitality industry and will work to further enhance the resort’s luxury offerings and deepen its relationship with members, guests and the local community. She previously served as director of sales and marketing at Bernardus Lodge and Spa in Carmel Valley, where she played a significant role in elevating the resort’s brad and driving significant revenue growth.

Stuart Evans

Stuart Evans, Grand Hyatt Scottsdale

Grand Hyatt Scottsdale appoints Evans as director of sales and marketing. He brings over two decades of experience in the hospitality industry and extensive experience in sales leadership, strategic marketing and revenue growth. He most recently served as vice president of sales at Visit Phoenix, and earlier spent 11 years of his career in leadership roles for both Marriott International and Hyatt Hotels & Resorts. Most recently, he oversaw sales and marketing for Hyatt Regency San Francisco Embarcadero, and is known for his action-oriented, results-driven leadership style. In 2019, he was the Sales Leader finalist for Hyatt, and was one of a few dozen sales leaders hand-selected for Hyatt’s 2023 General Manager development program.

Brad Barnett

Brad Barnett, Davidson Hospitality Group

Davidson Hospitality Group appoints Barnett as senior vice president of sales for its lifestyle operating vertical, Pivot. He brings over 25 years of experience, most recently serving as senior vice president of sales and marketing for HRI Loding, where he oversaw sales, marketing and revenue management strategies for a $230 million portfolio consisting of 25 hotels. Throughout his career, he has demonstrated expertise in implementing profitable revenue strategies, developing and executing sales initiatives and penetrating strategic market segments.

Sandrine Boutin

Sandrine Boutin, The Ritz-Carlton Maldives, Fari Islands

Boutin joins The Ritz-Carlton Maldives, Fari Islands as director of sales and marketing. She brings over 24 years of experience in travel, hospitality and ultra-luxury, having held leadership roles with globally renowned brands, including Soneva, The St. Regis Bali and AMAN. In her new role, she will lead the commercial team, including sales, marketing and reservations, while overseeing strategy and direction for sales and marketing to ensure the resort’s representation in key market segments.