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In this article, we review three diverse books, each offering unique perspectives and valuable insights into their respective fields. Whether you’re an event planner, AI enthusiast, or leader in live event management, there’s something here for everyone. First, we dive into Our KPI is Joy by Tahira Endean, which focuses on the transformative power of live events. Next, we explore Ethan Mollick’s Co-Intelligence: Living and Working with AI, a practical guide for thriving in a world augmented by artificial intelligence (including this article). Finally, we look at Inside Live Events: Your Playbook for Mastering the Experience by Bob Priest-Heck and Carrie Freeman Parsons, a comprehensive resource for creating exceptional live events.

Our KPI is Joy: How Live Events Catalyze Happiness, Productivity and Trust by Tahira Endean

Tahira Endean brings decades of global event design expertise to her heartfelt and thought-provoking book. Our KPI is Joy shifts the narrative around events, reimagining them not as logistical tasks but as opportunities to create happiness, productivity, and trust. Blending science, personal stories, and actionable insights, it emphasizes intentional design that fosters human connection and lasting memories. From corporate meetings to casual gatherings, the book provides both strategic ideas and emotional inspiration, making it a must-read for anyone planning events, no matter the scale.

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Co-Intelligence: Living and Working with AI by Ethan Mollick

Ethan Mollick offers a thought-provoking and accessible look at artificial intelligence in Co-Intelligence. The book acts as a guidebook for navigating the rapidly evolving AI landscape. It explores AI’s potential to function as a co-worker, educator, and creative partner while addressing its practical implications in business, education, and daily life. Mollick combines engaging anecdotes with vital strategies, such as crafting effective AI prompts and understanding its limitations. His balanced perspective highlights the transformative yet potentially disruptive nature of AI, showing readers how to adapt and thrive while working with this revolutionary technology.

Inside Live Events: Your Playbook for Mastering the Experience by Bob Priest-Heck and Carrie Freeman Parsons

Written by two seasoned leaders in the event industry, Inside Live Events provides an in-depth guide to designing and executing large-scale events, from trade shows to conferences. The authors share their proven four-phase methodology for creating memorable experiences, emphasizing clarity, connection, and sustainability. Drawing from their years of experience at the Freeman Company, the book is filled with expert advice, actionable tools, and detailed steps for every stage of event planning. Whether you’re new to event planning or a seasoned professional, this resource covers all you need to elevate your event expertise .

Start Something New Today

These books collectively offer wisdom for a variety of audiences, from corporate leaders to event enthusiasts and tech futurists (that’s me). Whether you’re inspired by the joy of human connection, intrigued by the power of AI, or eager to master live event execution, these reads have you covered. There’s a little something for everyone here—hope you found something that sparks your interest!

As event planners, we spend our lives in motion, managing countless moving parts to ensure every detail is meticulously planned and executed. We’re problem solvers, multitaskers, and sometimes, even miracle workers. But in the rush to pull off flawless events, one thing often gets left behind: ourselves.

It’s easy to forget that in order to create exceptional experiences for others, we first need to take care of ourselves. Recently, I had the privilege of attending a retreat in San Miguel de Allende, Mexico, with a group of women entrepreneurs. This retreat, focused on business strategy, deep dive sessions and personal growth, reminded me just how vital it is for planners like us to step away from the chaos and reset.

The Power of Taking a Step Back

Planners often operate in a constant state of “go.” From the moment we wake up until the last task of the day is completed, we’re managing logistics, handling client expectations and anticipating the unforeseen. It’s exhausting. We can’t keep giving our best to others without first recharging ourselves.

When I agreed to attend the retreat, I was excited but hesitant. As a business owner, mom and entrepreneur, I rarely take time for myself, especially away from family and business. But spending five days with women I hardly knew in a foreign country turned out to be one of my best decisions. The experience wasn’t just a break—it was a reset that changed how I view both my personal life and business.

Trusting the Process: Effortless Event Management in Action

One of the greatest lessons I’ve learned as an event planner is that the best events come from trusting the process, having the right systems in place and empowering others to take ownership. This lesson became clear at the retreat, where every detail—logistics, activities, business sessions—was carefully planned by virsitour to ensure everything ran smoothly.

Effortless event management doesn’t mean no effort; it means setting clear systems and trusting your team to deliver. During the retreat, we had deep-dive strategy sessions that allowed us to collaborate and challenge each other’s ideas. The environment was one where trust wasn’t just a luxury—it was essential.

This reaffirmed my belief that we often get so caught up in small details that we forget the bigger picture. We try to micromanage every aspect, thinking we have to do it all. But when you trust your systems and team, events unfold naturally. Empower others, and you create the space to focus on big ideas and strategies that make your event truly stand out.

Vulnerability and Trust: The Foundation of Strong Teams

women at bar As planners, we often feel we must carry the weight of our events alone. We’re doers and problem solvers, and our deep sense of responsibility can make us reluctant to ask for help. However, I’ve learned that vulnerability—the willingness to let others see our imperfections—is the key to building strong teams. The retreat was a powerful reminder of how trust is foundational in both personal and professional relationships.

Before the retreat, I didn’t have a solid group of friends to lean on for support. But sharing personal struggles, business goals, and moments of doubt with the other women was a profound connection. I learned that being vulnerable and trusting others helps both personal and professional relationships flourish.

In event management, building a team that trusts one another makes everything run more smoothly. When your team feels trusted and empowered, they execute their roles with confidence. And that sense of trust extends to your relationship with clients, creating a collaborative, rather than stressful, atmosphere. This is when effortless event management happens—when everyone works together toward a shared goal.

Reflecting and Recharging for Clearer Vision

women eating at table The retreat also gave me time to reflect on my business and my role within it. I often get so caught up in day-to-day operations that I lose sight of the bigger picture. Working in an industry that demands constant attention makes it easy to react to immediate tasks instead of thinking long-term.

Being surrounded by natural beauty in San Miguel de Allende and engaging in meaningful conversations allowed me to see things with fresh eyes. The retreat gave me space to reflect deeply on the direction of virsitour, how we work with clients, and how we continue innovating in the event planning space. Taking the time to step away allowed me to return with a clearer vision for where I want to take my business and how to create an environment where my team and clients thrive.

Prioritizing Time Away

As event planners, we give so much of ourselves to our work. But we can’t keep pouring from an empty cup. Whether it’s through a retreat, vacation, or simply a day of rest, it’s essential to make time for yourself. It’s not just a luxury—it’s a necessity for your mental, physical, and emotional well-being.

The lessons I learned during my retreat in San Miguel de Allende, about vulnerability, trust, and recharging, will continue to inform both my work and personal life. I encourage all event planners to take time away—to step back, reflect, and return to your work with fresh eyes and renewed energy. When we allow ourselves to pause, we create the space for our best work to emerge.

—

Debbie Garcia, CMP, is the founder and CEO of virsitour, a trailblazing platform transforming how planners source locations and manage events with virtual site tours and seamless planning tools.

An award-winning event strategist and passionate entrepreneur, Garcia blends tech-savvy innovation with a planner’s precision to simplify the complex. She’s committed to making event professionals’ lives easier—while reminding them to take care of themselves in the process.

virsitour.com

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Stop Eating Alone at Your Desk!

Have you ever sat in the lunchroom, scrolling on your phone, and thought, “How in the world am I supposed to meet the right people and get ahead?” That’s the exact pain Keith Ferrazzi solves in his book Never Eat Alone. This isn’t just another boring business book—it’s the ultimate guide to networking without looking like you’re hustling too hard. Whether you’re shy, clueless, or just sick of making small talk, Keith’s book gives you a recipe for turning relationships into real-world success. Networking doesn’t have to feel slimy—don’t worry, we’ll explain why.

Feature Breakdown: What Makes This Book Great?

No Fluffy Networking Tips: Ferrazzi doesn’t mess around with cliché advice on ‘handshakes’ and collecting LinkedIn names. He’s all about building real connections that matter. He breaks it down into actionable steps, like “Never Keep Score,” meaning you give without expecting immediate returns, and “Ping People Constantly,” which is just fancy for staying in touch without it being weird. This isn’t your average ‘blah-blah’—think of it as the secret sauce for lasting professional bonds.
Digital Networking That Doesn’t Suck: In today’s tech world, jumping headfirst into social media is unavoidable. Keith’s got you covered on how to use tools like LinkedIn and Twitter—not to brag—but to share stuff people actually care about, like articles, helpful tips, or even a meme (maybe?). He shows you how to turn all those strangers on your timeline into valuable collaborators. It’s giving professional and personable vibes.
Life Hacks for Awkward Events: Hate networking events? SAME. Ferrazzi’s advice turns you into a “conference commando”—stepping up not only with confidence but also with killer strategies to meet important people without hovering around the snack table like a lost puppy. And guess what? He teaches you how to follow up so you’re not forgotten by the next round of wine.
Practical Tips for Building an Empire: Keith breaks it down: if you want to be trusted, you’ve got to show up as an interesting, authentic human being. He champions the idea of creating a personal brand. Yep—it’s not just something for YouTubers! From your appearance to your social media, the world has to know who you are and what you bring to the table. “Your network establishes your worth,” Ferrazzi says. Let me sip my coffee on that truth bomb.

Let’s Play Compare: What Makes This Better?

Against Dale Carnegie’s How to Win Friends and Influence People: Sure, that’s a classic, but Ferrazzi’s modernized, tech-savvy tips blow it out of the water. He’s like an Apple 15 Pro to Carnegie’s old-school Blackberry.

Against Adam Grant’s Give and Take: Grant’s book is great for emphasizing the spirit of generosity, but Ferrazzi makes it practical with step-by-step advice for both introverts and extroverts. Plus, it comes with personal anecdotes that hit home.

Orange "Never Eat Alone" book — As an Amazon affiliate, *Smart Meetings* earns from qualifying purchases. We appreciate your support.

Real People, Real Results

“I was a struggling first-time immigrant, fumbling through life in America. Keith’s book didn’t just teach me networking; it handed me the ladder to success.” – Verified Reviewer, Amazon
“This gem taught me how to connect with people in a way I’ll actually enjoy. Thanks, Keith!” – Another raving reviewer

Why You Should Say Yes to This Book

Okay, imagine if you had a cheat sheet for your professional life. That’s what Never Eat Alone feels like. It redefines what networking means—from schmoozing to actually connecting—and gives you strategies to grow your career, make new friends, and be a better human while you’re at it. Plus, Ferrazzi’s conversational tone makes it feel more like wine with a mentor than homework.

Your Next Step

Whether you’re an ambitious newbie or a seasoned leader, this book belongs in your cart (and heart)—it’s time to stop eating alone and start building some life-changing relationships.

Aiming for a meeting or incentive that’s truly once-in-a-lifetime? Oceania Cruises just debuted new celestial cruises that will have your attendees staring up in awe. Comparing APAC airlines for upcoming travel plans? Air New Zealand has a new tantalizing offer in the shape of a totally reimagined jumbo jet. Considering a last-minute trip to Dubai for Arabian Travel Market (ATM) 2025? You won’t be alone—the event is set to draw in a whopping 55,000+ delegates in just a few days.

As always, Smart Travel is here to provide you with the latest must-read travel and tourism news.

Omni Launches Business Travel Program for SMBs

Omni Hotels & Resorts has rolled out Omni Select Business, a new travel program designed for small and midsize businesses (SMBs). Designed to help growing companies save on travel while giving their teams a more rewarding and comfortable experience on the road, the program is available across Omni’s 50-plus hotels and resorts throughout the U.S. and Canada.

Members score 9% off standard rates, double Omni Credits on their first three stays and welcome perks like complimentary Wi-Fi and drinks. Enrollment is free, and businesses can start unlocking preferred rates in as little as three to five business days. To qualify, companies need to book at least 50 room nights per year and not already have a corporate rate with Omni.

“Small and midsize businesses are the backbone of travel demand in many markets,” said Dan Surette, chief sales officer at Omni Hotels & Resorts. “We saw a clear opportunity to build something that’s easy to access and truly useful for these companies, while still delivering the same thoughtful guest experience Omni is known for.”

Dedicated “loyalty ambassadors,” work-friendly spaces and flexible travel options aim to take some of the stress out of business travel, and members earn Omni Select Guest loyalty perks every time they stay.

Air New Zealand Unveils Its First Retrofitted 787-9 Dreamliner

Air New Zealand has welcomed home the first of its retrofitted Boeing 787-9 Dreamliners, marking a major step forward in its fleet transformation plan. After spending 184 days in Singapore, the newly upgraded aircraft has returned to Auckland with a completely reimagined cabin experience designed to elevate long-haul travel.

The retrofit includes all-new business premier luxe seats, refreshed business premier, premium economy and economy cabins, and a Sky Pantry (a lounge featuring complimentary snacks and drinks) for economy passengers.

“This new experience is a great step forward in Air New Zealand’s future,” said Jeremy O’Brien, chief commercial officer, as the airline prepares to roll out these changes fleetwide. The plane is currently undergoing final testing and crew training before beginning service in mid-May.

The transformation is part of a plan to retrofit all 14 Dreamliners by the end of 2026, with the second aircraft already in Singapore for updates. Each redesigned aircraft will feature 272 total seats, including four business premier luxe, 22 business premier, 33 premium economy and 213 economy seats—13 of which will offer the popular Economy Skycouch, a seating option that transforms a row of three standard economy seats into a flat, couch-like surface, allowing passengers to stretch out, relax or sleep more comfortably during their journey.

Air New Zealand compares the retrofit to a full home renovation—down to the carpets, curtains and entertainment screens—ensuring a fresh and comfortable experience for international travelers.

Stay tuned for updates on route assignments and availability as the retrofitted Dreamliner prepares to take to the skies in the coming weeks.

Oceania Cruises Debuts Five Solar Eclipse Sailings for 2026

Oceania Cruises has announced five 2026 voyages timed to offer front-row views of the August 12 solar eclipse, the most offered by any cruise line to date.

Guests aboard select sailings of Oceania Marina, Insignia, Sirena and Vista will be perfectly positioned along the eclipse’s path across Ireland, Iceland, Portugal and the United Kingdom, with one sailing reaching 100 percent totality and others ranging above 90 percent.

“There is no better way to witness the grandeur of a total solar eclipse than from the comfort of an Oceania Cruises ship,” said Jason Montague, chief luxury officer. “We’re delivering an unmatched experience that combines luxury, learning and the awe of nature.”

For incentive travel planners, these one-of-a-kind sailings offer a rare opportunity to create unforgettable reward experiences. The combination of exclusive eclipse viewing, luxury amenities and curated enrichment programs featuring NASA ambassadors and renowned astronomers makes these itineraries an inspired choice for high-level incentive groups.

Guests can expect celestial-themed deck parties, eclipse-inspired menus and immersive excursions from medieval castles in Denmark to hot springs in Iceland, blending bucket-list travel with educational wow-factor.

Itineraries range from a 12-day cruise along the Iberian Peninsula to a 25-day Grand Voyage through Northern Europe.

ATM 2025 Set to Welcome 55,000 Global Attendees in Dubai

panoramic sunset view of the modern Dubai Marina skyline

Arabian Travel Market (ATM) 2025 is gearing up for its biggest edition yet, with over 55,000 attendees from 161 countries expected to gather in Dubai from April 28 to May 1. Hosted at the Dubai World Trade Centre, the event will feature 2,800+ exhibitors and span 14 halls, marking a nearly 12% year-on-year growth.

Organized by RX Global in partnership with the Dubai Department of Economy and Tourism, Emirates, IHG Hotels & Resorts and Al Rais Travel, ATM brings together leaders from across the global tourism ecosystem including leisure, MICE, luxury and corporate travel.

This year’s theme, “Global Travel: Developing Tomorrow’s Tourism Through Enhanced Connectivity,” will be woven through all show elements, from the ATM Conference program and Travel Tech showcases to exclusive networking events and exhibitor experiences.

“Connectivity is increasingly recognized as the driving force behind the future of travel and tourism,” said Danielle Curtis, exhibition director for ATM. She noted the event will feature more than 200 speakers across 70 sessions and highlight expanded participation from high-growth markets including Asia, the Middle East, Europe, Africa and the Americas.

New additions this year include IBTM@ATM, a dedicated space for business events suppliers, and a Start-Up and Innovation Zone within ATM Travel Tech. Attendees can also explore a new immersive VR experience highlighting tech’s growing role in the evolution of travel.

Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing, emphasized the event’s alignment with Dubai’s economic goals, saying, “Major events like ATM are pivotal to our tourism strategy…This year’s theme resonates with our vision for sustainable growth and global connectivity.”

With over 125 DET stakeholders participating and more than 300 hosted buyers from 39 countries, ATM 2025 is set to be a dynamic platform for forging global partnerships and shaping the future of travel.

Rocky Mountaineer Launches New Brand, Canyon Spirit, and Expands to Salt Lake City

Rocky Mountaineer has unveiled its new brand, Canyon Spirit, and announced a major expansion of its popular Rockies to the Red Rocks route. Starting in April 2026, the luxury scenic train will extend service from Denver to Salt Lake City, offering travelers a new three-day journey through some of the American Southwest’s most stunning landscapes.

Canyon Spirit’s expanded route will include overnight stops in Glenwood Springs, Colorado, and Moab, Utah, allowing guests to experience the charm of these historic communities before continuing across eastern Utah’s mountain passes and the vast vistas of the Great Basin.

“We could not be more excited to bring our Canyon Spirit train to Salt Lake City and to expand our Rockies to the Red Rocks route,” said Tristan Armstrong, CEO of Armstrong Collective, the parent company of Canyon Spirit. “Although the name of our train is changing, our world-class service and onboard experience will remain the same.”

Guests onboard Canyon Spirit will continue to enjoy locally sourced, regionally inspired cuisine paired with beer, wines and spirits from the Southwest.

The new three-day Rockies to the Red Rocks Extension will start April 21, 2026, with weekly westbound departures from Denver and eastbound departures from Salt Lake City.

Moving beyond the traditional

Including natural elements in your space, otherwise known as biophilic design, has been trending upward for years now—with good reason. It’s said that this design type, incorporating themes found in nature, like trees, plants and waterfalls, is great for the well-being of your attendees.

As an example, in August 2024 Portland International Airport (PDX) implemented biophilic design in its main terminal as part of its $2 billion renovation. It isn’t for nothing that an airport would think to replicate a natural setting in a space that’s anything but natural. It makes people feel good about where they are.

The Why of Natural Design

Brandon Avant in blue dress shirt and grey sport coat — Brandon Avant

“Clients want more of that real touch from outside elements,” says Brandon Avant, design sales manager for Atlanta-based Bold Catering & Design, who designed the hotel opening for Signia by Hilton Atlanta Georgia World Congress last year. “They’ve seen the same traditional items in their events for so long.”

Frank Carlisi, who was raised in New York and later made his way to Atlanta and is now director of design at Bold Catering & Design, referenced the coldness felt living in what’s sometimes called “The Iron Jungle.”

“What I find brands and designers here in Atlanta do, or what some designers that I’ve aspired to in New York do, is find interesting ways to bring floral design into their events to soften moments,” he says. “It’s about creating that visceral sense of comfort in an event. I believe that nature evokes that.”

Highlighting that sense of comfort, Carlisi brings up someone who inspired him, New York-based floral designer Lewis Miller, who during Covid placed floral installations throughout Midtown Manhattan. These floral designs came in several forms, such as sprouting out of trash cans or being draped over a bus stop.

“As I do a lot of corporate events, I know my clients are looking for the ‘wow’ moments,” Avant says. Guests seem to gravitate toward those areas, as they’re more appealing for photo ops and unforgettable moments.

Carlisi mentions Avant’s inclusion of water elements in his event design, which “blows my mind every time,” he says. “It could be a huge high-pressure corporate event, but because Brandon put this gorgeous water element in the design, it just gives guests or anyone who walks by, that sense of peace.”

Overpromising, Underdelivering

Frank Carlisi in blue dress shirt, grey suit and tie — Frank Carlisi

Ambition is a key element in event design, fueled by the desire to create exceptional events. But what happens when the budget can’t fulfill the dream? A major mistake Avant often sees is the epidemic of event designers overselling an idea and not delivering what was promised.

“People want to be creative, and I have to give it to them. I’ve been down that road.” Ambitious thinking is admirable, especially when it comes to creating grand, memorable events, but if the budget doesn’t match the vision, problems occur.

“The logistics of these types of installations need to be well thought out, Carlisi says. He described the elements behind dramatic event effects he’s seen in his career, like a tree focal point in the middle of a ballroom with stream lights coming in from four different directions attached to a pergola. “Some people will fall short in the execution. I’ve seen it all in all my days of little details being left out.”

The next thing Carlise says he has picked up in his years as a designer is one worth thinking about: Question why you’re doing what you’re doing. “Sometimes people will do it just to do it,” he says. “They want to follow down a buzzword without remembering why they’re doing it.”

When the idea outsizes what’s financially possible, Avant recommends reeling it back in. “A lot of times, people are just turning and burning events. They don’t have a desire to be detailed.” For Avant, creating an exceptional event starts with the designer and that attention to detail will spread outward. “There’s a way to create beautiful elements that will speak to you, and it’ll speak to the masses too.”

The Future of Event Design

No sector of the meetings industry—let alone the world—is safe from the advent of AI. Although Avant believes the future of event design will be influenced by AI, he also believes that we’ll always go back to the traditional way. “I’m the type of designer that still mixes the new with the old, because it never goes out of style, he says. “It’s just knowing how to master it. But I do feel like the future will include technology-driven events.”

“I believe strongly in embracing it,” Carlisi adds. “What I think is key is marrying it together, the older esthetic with the new. It can’t just stand on its own. Once you bring those two worlds together is where we’re going to find the beauty in using technology in our industry.”

Fallout from federal layoffs, firings, cutbacks, policy reversals and funding cancellations continue to bedevil U.S. associations across diverse sectors. The latest Insight Update report from American Society for Association Executives (ASAE), based on survey data from over 200 association CEOs, highlights how the ripple effects of federal actions are reshaping association meeting attendance, particularly international participation.

ASAE detailed the key findings.

Decline in meeting attendees: Half of respondents reported decreased attendance at their meetings, although participation from speakers, exhibitors and sponsors has so far remained “relatively stable.”
Exhibitor resilience: More than two-thirds of associations reported no change.
Professional associations hit hardest: Over half of professional and combined associations reported declines, while trade associations saw fewer decreases—and a higher percentage of increases, at 14.5%—than any other group.
International participation falloff: Attendance decline is most evident from Canada, Europe and Central Asia—regions historically well represented at U.S.-based events.
Innovation in response: Associations are adapting by revisiting virtual and hybrid formats, shortening events, and renegotiating venue contracts to manage rising costs and uncertainty.

Learn more: ASAE Survey: Associations Feel the Pain of Trump’s Actions

“These findings underscore how external forces are compelling associations to reimagine events in ways that prioritize member value, accessibility and flexibility,” said ASAE president and CEO Michelle Mason, FASAE, CAE. “While the environment is undeniably challenging, we’re also seeing incredible innovation and resilience across the community.”

ASAE is a membership organization of more than 50,000 association executives and industry partners.

Expansive Spaces and Immersive Experiences for Memorable Moments

Discover new and renovated spaces that immerse attendees in living large and ease of access, For planners, these properties offer all the opportunities you can think of to bring your meeting to the next level. Hold a board meeting in a themed villa in Orlando. Connect over mixology classes in a vibrant entertainment center in Houston. Discover Montana’s largest full-service convention facility under one roof. This is where your next meeting comes to life, with everything you need and all you can dream of right at your fingertips.

Who Doesn’t Love a Theme?

Living space at The Villas at Villatel Orlando Resort for New and Renovated — Villatel Orlando Resort

Villatel Orlando Resort has debuted to introduce an 80-acre resort destination with a full-scale water park, poolside dining options, a fitness center and sporting activities.

Visitors have two distinct ways to stay. The 270 Villas, with living and sleeping space of four to nine bedrooms with space for up to 26 guests, featuring private spa pools, full chef’s kitchens, movie theaters and spacious game rooms. Every villa includes up to two themed bedrooms, with features like slides that transform bedrooms into playgrounds and game rooms. These spaces were brought to life by Immersive Scenic Studios, an Orlando-based father-son team known for blending 3D printing, hand-carving, and intricate installations to create immersive environments. The Villas are ideal for intimate meetings, private receptions and corporate retreats for up to 26 guests, Large format TVs provide AV support.

Guests can also choose the Apartments by Marriott Bonvoy. The 256 accommodations feature two to three bedrooms, spacious layouts, full kitchens and private balconies. Many also include arcade games and themed bedrooms.

The heart of the resort is its 200,000-square-foot space of amenities. It includes the Aqua Bay Water Park, a Lazy Loop and a grand resort pool. The space also includes basketball and pickleball courts, a state-of-the-art fitness center and a Top Golf Swing Suite, plus the Aqua Bar & Grille.

A comprehensive VIP program offers perks including complimentary shuttle transportation to and from theme parks.

The Center of the Action

Wichita Room at The Moran CITYCENTRE for New and Renovated — Wichita Room, The Moran CITYCENTRE

The Moran CITYCENTRE has completed a multi-million dollar renovation, in the heart of Houston’s hub for entertainment, dining and shopping. The hotel now features a new front desk, lobby bar, terrace space and ground level entrance, alongside refreshed rooms and expanded meeting spaces.

All 244 guest rooms now feature stylish new furnishings, premium bedding, modern lighting and technology upgrades. Guests can enjoy curated amenities, such as bar carts stocked with Texas-based liquors, a selection of snacks and Illy coffee service, custom bath products, plush robes and handheld steamers, reflecting the property’s commitment to comfort and luxury.

The expanded meeting spaces draw inspiration from the Texas landscape and spirit. Meeting spaces now feature new names and thematic elements reflecting the state’s iconic counties and diverse landscape, such as the new Pecos Junior Ballroom, located in the former Fireside Lounge, with offers an intimate setting for gatherings of up to 180 guests. It features a full-service granite and marble-finished bar, a dedicated catering kitchen and floor-to-ceiling windows overlooking the pool; planners also have the option to reserve the pool area. Enhanced technology includes two nine-foot projection screens with full AV capabilities, automated lighting and upgraded internet. The Wichita Room, adjacent to Café Moran, features a 60-inch television with laptop connectivity, full AV capabilities and seating for eight guests.

Public spaces now feature a lively new venue with The Allegory Bar, which includes an adjacent 950-square-foot terrace overlooking CITYCENTRE’s central plaza. At The Allegory Bar, groups can enjoy regular happy hours as well as themed cocktail nights and interactive mixology classes.

Expanded to Inspire

The Billings Hotel & Convention Center for New and Renovated — The Billings Hotel & Convention Center

In Billings, Montana’s largest city and a premier destination for conferences, conventions and corporate retreats seeking easy access, warm hospitality and a dynamic cultural scene, The Billings Hotel & Convention Center has completed a nearly $5 million expansion and remodel. The project adds 15,000 sq. ft. of new convention space, bringing the grand total to nearly 41,000 sq. ft. of flexible meeting space across 20 rooms in Montana’s largest full-service convention facility under one roof.

The newly expanded facility features state-of-the-art AV technology with video and streaming capabilities, as well as an 18- to 25-foot graduated ceiling, and two divider walls for customizable layouts. It can accommodate up to 2,000 guests in theater-style seating and 1,200 guests in banquet-style events.

The Billings Hotel and Convention Center is a full-service property with 232 newly renovated guest rooms and suites, plus a lounge and casino. Guests can enjoy a diverse menu at onsite dining facility Mama Jo’s Restaurant. The hotel also features a business station, a fitness center and an indoor swimming pool with two amusement-style waterslides and a hot tub.

How do you lead yourself? Is it a question you’ve ever thought about?

Resources on leadership styles, approaches and skills are abundant. And they are critical to develop in leading others. Meeting planners are pros at leading projects, teams, vendors, clients—everyone else. You’re the calm in the chaos, the fixers, the magic-makers. But here’s the truth: If you’re not leading yourself well, you’re building your leadership on a crumbling foundation.

I call this Bold Balance—the dynamic tension between bold vision and intentional self-leadership. Most leaders are wired for boldness, especially those in the meetings and events industry. You dream big. You drive results. You set the pace. But boldness without balance is a straight line to burnout. And if you’re sprinting toward success without checking your own fuel gauge, it’s only a matter of time before something breaks—your health, your relationships, your creativity, your edge.

So, what does Bold Balance look like in practice? Here are three ways to start leading yourself better.

1. Escape the 100% Trap

Let’s dismantle a myth: Giving 100% all the time is not the secret to success—it’s the recipe for exhaustion.

I learned this the hard way. As a young ice hockey player, I was taught to give my all, every shift, every game. That mindset followed me into the workplace: relentless drive, over-scheduling, guilt for taking breaks. The 100% Trap is seductive because it feels like achievement. But in reality, it’s often a mask for insecurity, perfectionism and fear of not being enough.

Many of us have the belief that if we aren’t giving it our all—constantly—we are failing. That achiever and perfection mindset combined is ripe for burnout.

What’s Bold Balance? Shift your mindset to 70%. Not as a sign of slacking—but as a strategy for sustainable leadership. Aiming for a 70% average is what gives you room to adapt, breathe and stay creative under pressure. It’s your sweet spot between momentum and meltdown.

2. Prioritize With Purpose (Not Just Productivity)

Ever made a New Year’s resolution that fizzled out by February? You probably focused on what to change without getting clear on why it mattered.

That’s the difference between surface-level goals and sustainable growth. Leaders who operate without a strong sense of personal purpose and values are like ships without a compass—always moving, rarely arriving.

Purpose and values are your internal GPS. They help you say yes to the right things, and more importantly, say no to the wrong ones.

There’s no one-size-fits-all method for prioritization. You may need to experiment. Try the Eisenhower Matrix. Try “Hell Yes or No.” Try time-blocking. But whatever you choose, anchor it in your why—your personal north star.

What’s Bold Balance? Define your purpose. Clarify your values. Let them do the heavy lifting in your decision-making and prioritization approach.

3. Choose Breaks Over Busyness

Woman sitting in lounge chair, drinking hot coffee

Burnout and Breakdown aren’t the only dangers of 100%. There’s a third bad “B”: Busyness. In meetings and events, “busy” is practically a status symbol. We wear it like a badge of honor. But in the rush to check every box, we miss what matters most—relationships, creativity, fulfillment.

You wouldn’t schedule a 12-hour program without breaks for your attendees, so why do it to yourself?

Bold Balance means rethinking how you structure your days. Protect your breaks with the same ferocity you protect a client meeting. Plan your week with uninterrupted space—time to breathe, think, be.

This isn’t about slacking off. It’s about strategic pacing. It’s about knowing when to push, and when to pause.

What’s Bold Balance? Breaking away from busyness and making breaks the norm.

The Self-Leadership Mantra: Pace. Space. Grace.

If you want to lead yourself well, remember these three words:

Pace – Slow your roll. Give yourself the gift of strategic momentum, not just speed.
Space – Carve out room to think, breathe, and ideate. Space fuels creativity.
Grace – Forgive yourself when you drop a ball. Perfection isn’t the goal—courage and resilience is.

Your best leadership moments won’t come when everything goes exactly as planned. They’ll come when you reflect, learn and adapt.

Your First Step? Just One.

Leaders love a good plan. But before you map out your self-leadership overhaul, here’s my challenge: take one step today.

Block 30 minutes for a walk without your phone.
Write down your top three personal values.
Say no to one meeting that doesn’t align with your priorities.
Tell someone what your new boundary or commitment is.

Small changes are powerful when they’re consistent. That’s how Bold Balance is built—not in giant leaps, but in steady, intentional steps.

Bold Balance isn’t a destination, it’s a practice. It’s what keeps your flame lit, not just for the next event, but for the long haul. In an industry where everything is urgent, Bold Balance is your secret to staying grounded, purposeful and brilliant.

And that’s where real impact begins.

—

Virtue is a recovering perfectionist, coaching and aspiring leaders to escape the 100% perfectionist trap so they achieve bold balance and avoid burnout. She regularly speaks and runs workshops to share her 70% playbook with others to help them break through the growth ceiling.

She also serves on the board for Community Resource Services and the Global Business Travel Association. She also has a crazy goal to run the world and complete a half marathon on every continent and loves coaching her sons in ice hockey. Learn more on Virtue’s website and LinkedIn.

The University of Utah recently announced a $25 million gift from The J. Willard and Alice S. Marriott Foundation to create J.W. Marriott, Jr. Institute. The program is designed to help students across diverse disciplines to develop hospitality-influenced leadership skills.

“The Marriott Foundation sees this as an investment in the next generation of hospitality leaders who will continue Bill Marriott’s legacy of excellence, integrity and service,” says a Marriott spokesperson.

“This isn’t just about creating a talent pipeline for the hospitality industry. The institute aims to elevate hospitality as a leadership philosophy across the global economy. The foundation envisions students from all academic backgrounds gaining the relationship-centered mindset needed to excel in today’s experience economy, where exceptional service and human connection create meaningful differentiation.”

Read More: How to Nurture Future Leaders

According to a press release, J.W. Marriott, Jr. Institute will serve as a multidisciplinary hub, integrating hospitality practices into academic fields outside of the industry, such as business, healthcare, design, technology and engineering.

The institute aims to go beyond traditional classrooms, offering programs like global internships and leadership development, as well as on-campus hospitality training and industry-backed projects and access to initiatives like The Ritz-Carlton Leadership Center. Inaugural Executive Director Marc Brown will oversee the Marriott Foundation project.

“The University is taking a thoughtful, phased approach to implementation. Initial planning is underway, and we’ll engage with stakeholders across campus and industry partners to refine the programming strategy,” the spokesperson says.

A start date on the initiative has not been announced.

Destination DC has mapped out a Sustainability District in the nation’s capital devoted to community, climate and clean energy. It is less a geographic region than it is a demonstration of best practices in venues. I recently visited and came up with these strategies for finding responsible partners.

Purpose Driven

My tour started with Eaton Workshop, the brand’s flagship property on K Street (the sister property Eaton HK is in Hong Kong, the birthplace of founder Katerine Lo) that opened to great acclaim in 2018. The former bus terminal and printing house was designed with a nod to golden-era newsrooms and historic and current countercultural movements. The union hotel operates based on a triple bottom line to benefit people, planet (LEED Gold-certified) and profit.

The building walks lightly by catching and recycling rainwater, employing an aerobic digester for food waste, managing an organic rooftop garden and using energy-efficient lighting, heating and cooling, and water flow technologies. Eaton Workshop’s 209 guest rooms have an earthy, residential feel with record players and framed photos from hotel “fellows,” the preferred name for employees.

The property also elevates culture with a DJ radio booth, art galleries, community center/coworking space and local programming in the 56-seat cinema (also available for group rental as part of 12,000 sq. ft. of total event space). Each of the modern spaces reflect natural light off the concrete floors and exposed bright to demonstrate the ethos that, “Gatherings inspire, nourish and motivate us.”

Most enlightening was a sun-drenched wellness area custom-designed for yoga, meditation and group classes. Spa treatments and infrared saunas are available as well. “Our mission is to help us heal personally while building energy around generating a positive impact in our communities, both locally and globally,” reads the description of the company’s wellness pillar.

Because you can’t build community on an empty stomach, the rooftop space pairs a less-than-subtle Zoe Charlton mural with music, cocktails and tacos.

As an official member of the Regenerative Travel movement, improving ecosystems is the true bottom line.

Sustainable Luxury

Fairmont Washington, D.C., Georgetown Nearest Green Suite

Warm hospitality surrounds guests from the first step inside the gold, black and marble lobby of Four Star Fairmont Washington, D.C., Georgetown. Area Director of Public Relations Diana Bulger calls it the “art of togetherness” and after a recent renovation, the buzzy Colonnade ballroom that has long served as a favorite for corporate and social gatherings is greener than ever.

The Energy Star-certified property features LED lighting, even in the elegant chandeliers. Used cooking oil and grease from Juniper restaurant are turned into biodiesel.

Rooftop beehives help with the problem of disappearing habitat and feed the lobby lounge bee-tini program.

In the 20 unique, soundproof venues, including the ballroom space and tiered theater, the latest audiovisual technology gets an A+ for energy efficiency and functionality.

The 413 guest rooms feature refined details such as crown molding and nods to the central location. You can upgrade VIPs with Fairmont Gold lounge access for an exclusive hotel-within-a-hotel feel.

While the property boasts 33 suites, one has been designed to pay homage to Nathan “Nearest” Green, a formerly enslaved man who taught Jack Daniels his whiskey-making secrets and was the first distiller for the now-famous company. The story of the influential African-American is told in the guest room as a collaboration with Uncle Nearest Premium Whiskey, which is featured in the 1,500-square-foot room. A portion of each stay will be donated to the Nearest Green Legacy Scholarship for first-time college scholarships to his direct descendants.

Steeped in Best Environmental Practices

Across the street from Fairmont, Four Star Park Hyatt Washington DC features an herb garden in addition to apiaries. The thoughtful culinary program for award-winning Blue Duck Tavern and the catering team starts in the tea cellar, where rare and vintage options are curated and served in the style of the biodynamic and fine wines served in the restaurant.

Director of Culinary and F&B Operations Jean-Claude Plihon spilled the details in a back-of-house tour that included an examination of color-coded garbage bins where the team from Maryland’s Compost Crew takes in some 600 pounds a week in scraps from the kitchen and what comes back from service and returns compost for the rooftop garden. Less than 50% of waste goes to a landfill.

Jean-Claude Plihon and JT Long at rooftop apiary at Park Hyatt Washington DC

Plihon named off the local farms that supply the steaks, eggs and produce for the massive open-concept kitchen following Hyatt’s philosophy of “food thoughtfully sourced and carefully served.” Plant-based and plant-forward menus are available in and out of the restaurant.

Conservation measures also extend to the 12,000 sq. ft. of dramatic meeting space where the LED lighting is on sensors to manage lighting and temperature. Performance is tracked using Hyatt EcoTrack. Water stations help everyone stay hydrated without disposable plastics. Even the Le Labo amenities in the 220 guest rooms are vegan and cruelty-free.

“It is the right thing to do,” he said.

A Local Connection

Location is everything when trying to conserve greenhouse gas emissions from transportation of people and product. Embassy Suites by Hilton Washington DC Convention Center is both conveniently located to where groups need to be and recently renovated to shrink its environmental footprint while making a grand impression.

General Manager David Kasprzyk, who is on the board of the Sustainability District, proudly points to the property’s 40% reduction of food waste and conversion to LED lighting along with the installation of filtration stations. Plastic has been eliminated from the break room and the emphasis is on locally sourced food in the popular breakfast buffet, again reducing the need for long-haul transportation.

The decor in the wood and marbled lobby and the 388 guest rooms celebrate the vibrant Shaw neighborhood and its musical roots, doubling down on the local connection while enhancing a sense of place beyond its government connection.

More than 8,000 sq. ft. of meeting space is on one dedicated floor with a central access point so no one has to walk too far and two groups can have their own space. “We are very creative in how we accommodate and set up groups so everyone feels special,” Kasprzyk said.

AGU Earth-Friendly Benchmarks

The environmental measures convention hotels in the city have taken are impressive and a big help to planners looking to leverage those steps in their programming. You could say they had one of the best role models for walking lightly on the earth in their backyard.

When the American Geophysical Union (AGU) rebuilt its 1994 headquarters on Florida Avenue in 2015, it was as if the designers said, “hold my filtered, recycled rainwater” and then set the bar for what is possible.

Matthew Boyd, NetZero building operations director, led a tour of the LEED Platinum-certified building, which actually produces the same or more energy through 700 photovoltaic solar panels than it consumes through its low voltage lights and workstations each year. Any extra energy generated is contributed to the city’s power grid.

That generated power is enough to power the building due to some innovative reduction, reclamation and absorption systems included in its renovation. A radiant hydroponic cooling system circulates chilled water through pipes in building, a more efficient alternative to traditional air-blown heating and cooling.

Pre-conditioned air from inside the building is circulated through the root systems of the living wall that spans the height of the building when possible, saving as much as 30% of building energy needs. A linked dedicated outdoor air system offers ventilation and humidity control. Heat is borrowed from the city’s municipal wastewater system as it flows through the building, the first application of a Huber sewer heat exchanger in North America.

Rainwater irrigates the green roof and walls and is used in toilets. More than 11,000 sq. ft. of windows feature SageGlass Lightzone, a triple-pane smartglass that controls daylight, heat and glare by adjusting the tint based on outside conditions. Bonus, they connect to interior lights to maximize bulb efficiency. The three panes also act as acoustic barriers, blocking nose from the surrounding streets.

AGU reports on how the systems perform each year and acts as a resource to others looking to incorporate similar measures as part of an education mandate. AGU also rents meeting space for groups who want to experience the building during their programs. While I was there, a reception was staging in the interactive education area and I could see it would be a natural place to start conversations about a better future with a drink in hand.