The hospitality industry is brimming with hard-working, courageous women who give their all to make sure every guest has an exceptional experience. Smart Meetings asked five of them to share how they found this career, what inspires them and their vision for the future. Read on and you may just find your inspiration.

Related: Leadership Defined: 2019 Smart Women in Meetings Winners

Valerie Pagan, director of sales, Playa Largo Resort & Spa, Florida Keys

For many years I wanted to be a teacher because I wanted to make a difference in the world; I wanted to leave my mark. My first job at a hotel was just a job to pay the bills, but I loved it.  I never wanted a guest to have an issue, but when they did, I wanted to be the person to fix it and make it better. I realize some people save their money for a year to go on one family vacation and getting to be a part of making a lifetime of memories was my mark and my passion.

I am a “lead by example” type of person. Some leaders don’t want to teach their employees what they know because they feel it gives them job security. I feel I am only as good as my team and for my property to truly be successful, my team needs to know everything I can teach them. This goes along with my previous desire to be a teacher and is also a way for me to leave my mark on the world.

My husband inspires me. He has worked for Marriott International for over 25 years with the same passions about work. Also, our three boys and our family are sincerely my inspiration. Seeing them smile and getting to watch what generous, kind and giving young men they are makes me feel successful every day.

My vision for my career, property and industry is simple: Leave every person, place and thing in a better situation/condition than you found them. Do everything you can to put a smile on each face you see, even if it’s by just being silly. That’s how they will remember you and through that you will live forever.

Tiffiany Holmes, hotel manager, Marriott Cancun Collection—JW Marriott Cancun Resort & Spa and Marriott Cancun Resort, Mexico

I had no idea when I was a young single mother what I wanted to do. One day, I went to interview at a hotel for a cocktail waitress position and remember being blown away by the personal attention that I received as an applicant. One month and six interviews later, I was offered the position and the rest is history. I was in love with hotels and the fast-paced environment where I got to create memories for guests. I was energized by the smiles. Later in my career, I found my inspiration through developing, teaching, training and leading teams of employees. At every level of my career, hospitality has remained my passion.

Leadership is about having a strong vision and inspiring others to follow you on a path to excellence. Leaders have to know where they are going and they need to support the ones who will get them there.

In our properties no two days are the same, but I can say our team inspires me every day. What they are able to accomplish day-in and day-out shows they can make the impossible possible.

My vision is to keep the industry competitive by providing an environment that attracts people to want to work in hospitality. For my properties, the vision is to provide a luxury experience through excellent service. For my personal career of 26 years, my vision has always been to lead a world-renowned hotel while developing as many people as possible along the way.

Anna MacDiarmid, general manager, W Fort Lauderdale, Florida

I have always been drawn to the hospitality business. It began at an early age when I applied as a dishwasher and banquet server for a summer job. The experiences in the industry provided me with new opportunities and allowed me to learn valuable skills. I was fortunate to work in a hotel that encouraged me to become familiar with many departments, which in turn launched me into management positions.

Integrity and humility are two essential factors in leadership. It is also about finding the balance to be both fair and firm. A respectful leader supports, understands and empowers the team/employees while at the same time taking ownership of his/her responsibilities.

I love what I do! My passion for the hospitality industry motivates me each day. I feel invigorated and eager to take on daily challenges and I am always encouraged to achieve excellence. It is also important to surround myself with coworkers who are equally driven. Their spark and excitement toward the hospitality industry fuels my enthusiasm to continually give my best and lead them to success.

It is important for me to challenge myself to be a strong and inspirational leader. I believe that I am not only a general manager, but also a mentor and coach for the team. My hope is to encompass my experience, skill, work ethic and professional development that I’ve learned over the past 36 years and use it to be a resource for our young leaders and help them reach their personal success.

Andrea Ferguson, director of sales, The Palms Hotel & Spa, Miami Beach

I knew I wanted to have a career in hospitality as a teenager due to my travels. My family and I traveled to London, Toronto and New York and it instantly sparked intrigue and joy in me. I enjoyed every aspect of the journey, from the excitement of the decision-making process of choosing a destination, to hotel selection and beyond. I immediately wanted to learn more. That led to entering the Academy of Hospitality and Tourism for high school and subsequently went on to study Hospitality Management at Florida International University.

To me, leadership is the ability to influence a team’s positioning to fit within the concept that you or your organization has established. I demonstrate leadership through integrity, commitment and positivity. Sales is a very dynamic industry with lots of highs and lows. Knowing how to navigate a “no” into a “you will say yes in the future” comes from a never-ending passion.

The unknown continues to inspire and drive me every single day. Not knowing what the day ahead will bring challenges me to be flexible, creative and mindful that although some things cannot be changed, I can adjust my position to yield a positive outcome.

As the hotel industry experience changes due to everything from corporate brand mergers to technology advances, The Palms Hotel & Spa continues to stay true to being a vibrant and authentic, award-winning hotel with laid back sophistication, oceanfront serenity and environmental awareness. We’re proud to have The Palms continue to lead the movement in wellness and living a sustainable lifestyle, something that we see is becoming more and more important to travelers and groups. We’re pleased to be a leading eco-friendly hotel choice for groups, not only through the hotel’s green program but also through various initiatives to help guests impact the world hands-on, like with our quarterly beach clean-ups. I look forward to continuing the property’s passion for living a sustainable lifestyle and having groups be a part of an eco-friendly movement during their time in Miami Beach.

Related: Herspective: ALHI Executive Women in Leadership Conference

Gamil Singh, Corporate Sales & Marketing Director, Bern Hotels & Resorts Panamá

I learned about the hospitality industry when I was studying in school and attended a university fair. I instantly knew my chosen career in my heart after listening to the professor explain how thrilling the tourism and hospitality industry was and how I could contribute to my beautiful country’s representation. People need to know about our exotic destination and its vibrant culture, and I want to be someone that helps spread the word.

I am an average woman with personal and professional dreams. I treat people as I want them to treat me, by listening and guiding them. In order to lead my team, it’s important to be attentive to detail and give solid examples.

I love my family, and they inspire me every single day; they are the pillars of my inspiration.

The passion I have for my work keeps me focused and creative. I enjoy spending time with my second family, my team and co-workers. They are all my motivators.

My vision is to constantly grow and continue learning every single day. There are constant changes in marketing and technology and it’s important to keep up. Hotels and resorts are now finding new ways to provide pleasurable and memorable experiences and I want the properties I represent to be ahead of the game. I aspire to serve my country by being a good role model of a Panamanian professional woman.

Photo credit: Exhibitions Mean Business

The agenda for event professionals marking #ExhibitionsDay this week in Washington, D.C. covered travel, infrastructure and marketing. For the sixth year, a delegation from Exhibitions Mean Business campaign flew in to meet face-to-face with members of congress and address policy issues impacting the health of trade shows and conventions—which contributed $97 billion to the United States Economy in 2018.

Exhibitions Day is expected to draw more than 100 attendees from a variety of organizations, who will address policy makers from their home states as well as states they travel to conduct events.

“Exhibitions Day is an important moment for our industry to come together and create change that betters the American business environment for events,” said IAEE president and CEO David DuBois, CMP, CAE, FASAE, CTA. “These unique platforms play a vital role in the success of businesses and our local and national economies. It’s critical for us to communicate that value and our concerns with leaders.”

Roger Rickard, founder of Voices in Advocacy, said legislative days are one of the most effective ways to tell industry stories to elected officials.

Photo credit: Exhibitions Mean Business

Agenda Talking Points

  • Secure Travel Partnership Act of 2019 (H.R. 1996)
    Travel is a top-10 employer in 49 states, and international travel is the top American service export and second export overall. In 2019, the House introduced H.R. 1996 to amend the Immigration and Nationality Act to rename the Visa Waiver Program to the Secure Travel Partnership. The existing program, administered by the Department of Homeland Security, allows prescreened citizens of participating countries to travel to the U.S. for tourism or business for 90 days or less without obtaining a visa. The rebrand will better welcome visitors and express our country’s commitment to safe and secure travel.
  • JOLT Act of 2019 (H.R. 2187) Over 1.2 million jobs across America are directly supported by international inbound travel. For the United States to grow that number and regain and increase our share of the global travel market, it is important to improve and expand programs currently in place. Advocates will encourage the JOLT Act, which will update and strengthen numerous programs related to the efficiency and volume of international travel.
  • Investing in America’s Infrastructure: According to the World Economic Forum, inadequate infrastructure is one of the top factors impeding U.S. business, making it extremely challenging to accommodate trade shows within states. Attendees will ask Congress to support measures that close all infrastructure investment gaps.
  • Protecting Brand USA: Brand USA is a bipartisan program, funded by inbound airline passenger fees and private industry, that promotes the country overseas as a business and tourist destination. A 2019 study by Oxford Economics showed that Brand USA’s six-year marketing results equate to an average marketing ROI of 28:1., meaning every $1 of Brand USA marketing generated $28 in spend. Attendees will urge Congress to oppose measures to defund Brand USA and recognize that reduced funding would hurt the health of our economy.

Exhibitions Day was established in 2014 to serve as a platform to engage in uninterrupted, one-on-one dialogue with federal legislators and other policy influencers.

For more information about Exhibitions Day or the exhibitions industry, visit exhibitionsmeanbusiness.org, @ExhibitsMeanBiz and @IAEE_HQ for commentary and news surrounding Exhibitions Day.

The 2019 title partner of Exhibitions Day is Trade Show Executive Magazine. Additional partners include:

  • video partner – Orange County Convention Center, produced by CNTV,
  • Meet Up partner, InGo
  • Transportation partner, CMAC
  • Registration partner, Streampoint Solutions and
  • Host partner, Top of the Hill/Reserve Officers Association.

About Exhibitions Mean Business

Established in 2011, Exhibitions Mean Business (EMB) was created to unify and give a collective voice to the exhibitions and events industry and better advocate the benefits of face-to-face meetings to business growth and economic development. Driven by members of the industry, including professional associations, venue and convention center operators, exhibitions-focused service providers, convention and visitors bureaus and other travel and tourism organizations, EMB promotes the values of the industry through strategic advocacy campaigns, media relations efforts and stakeholder engagement initiatives.

Editor’s Note: Updated June 2019.

Hold onto your planner hat. June is the official start of the 2019 hurricane season, and National Oceanic and Atmospheric Administration’s Climate Prediction Center is forecasting a 70 percent chance that we will suffer a near- or above-normal season, with predictions leaning toward normal.

Starting with Andrea (now passed), nine to 15 named storms are expected. As many as eight could become full-fledged hurricanes; two to four are expected to be monsters.

If you have a gathering scheduled in the hurricane zone between now and November 30 (the official end of the season—how does Mother Nature know that?), here’s a refresher on what to keep uppermost in mind, and how to prepare.

Event Insurance

The state of Florida offers free hurricane event insurance to planners from August through November. Visit Florida’s Cover Your Event insurance insures more than 100 meetings each year, with an economic impact of more than $30 million per year. Claims are paid due to losses on named hurricanes only, and coverage pays for the additional cost of rescheduling the event, including higher room rates, reprinting programs, signage and banners.

MoreThe Most Prepared States for Natural Disasters

Travel Insurance

Should you recommend that attendees purchase travel insurance if flying in hurricane season? In a word, depends. In such weather emergencies, airlines typically waive rebooking fees and work overtime to rebook. Likewise, hotels have established hurricane response plans that include everything from becoming an emergency shelter to evacuating guests to safety (in the case of islands such as the U.S.  Virgin Islands). On the other hand, travel insurance can reimburse the costs of flying home early, extra nights and meals at your hotel and—more importantly—medical transportation and medical services if you are injured, and regular health insurance won’t cover them.

Note that coverage applies only if it is purchased before a storm is named. “Travel insurance is designed to offer protection against sudden and unforeseen situations and events,” says Allianz Global, a major specialty insurance provider. “When a hurricane (or any storm) becomes a named storm, it also becomes a ‘foreseeable event’ with known potential to affect your travel. If you buy travel insurance after a storm is named, your plan won’t provide coverage for storm-related claims.”

Other Contingencies

Last season’s hurricanes Michael and Florence forced meeting professionals to act fast in Florida and the Carolinas when they hit. Lessons learned can be applied to what’s ahead this year. Here are helpful hints to handle the unpredictability of Mother Nature and minimize impacts on the events you work so hard to plan.

Anchorage is the meeting they’ll remember from the first moose to the final glacier. Alaska’s most populous city is a prime location for a meeting, combining the incredible sights and activities to make the trip a success in the eyes of participants with the amenities organizers need to make the meeting run smoothly.

Surrounded by spectacular natural spaces, wildlife, and glaciers, and filled with metropolitan appeals, there are some great reasons to choose Anchorage.

The Best Of Alaska All In One Place

Anchorage combines city amenities with nearby glaciers, resident wildlife like moose and eagles, and mountain views from the meeting room. With five national parks within reach, the largest railroad transportation hub in Alaska, and busiest seaplane base on the planet, it is the best place to see all the iconic sights of Alaska.

Visits are like a wish list for those with a love of the natural world. Moose browse through city parks, eagles soar over neighborhoods, beluga whales cruise coastal waters in search of salmon. The city sits next to one of the largest state parks in the nation, Chugach State Park, with 500,000 acres of parkland.

It’s All About You

Alaska may be a big place, but its most populous city is only 300,000 people. Your event will get a warm welcome and plenty of attention. Alaskans are known for their friendliness and hospitality.

Urban Appeals

While many of the most breathtaking experiences are natural, the city itself holds plenty. With two convention centers in a pedestrian-friendly downtown neighborhood, the city can comfortably host events of up to 3,000. With plenty of hotel rooms in walking distance, and a surprising complement of diverse eateries, world-class museums, and vibrant local art galleries, the city is the perfect place for a meeting.

Incredible in Any Season

Summer may shine, but Anchorage sparkles in any month. From mid-September to mid-April, the northern lights dance over Anchorage. Some of the best experiences never go into hibernation. Any date is a prime chance to explore the trails, visit a glacier, find wildlife, or see the landscapes of Alaska from the air.

Freshest By Far

Seafood gets top billing in Anchorage for a reason: the bounty of Alaska waters is on the menu closest to the source. Salmon, crab, halibut, and shellfish get the attention, and you‘ll also find locally grown veggies, foraged berries, birch syrup, and Chaga tea.

Affordability

Costs in Anchorage are competitive with those in other destinations. A gallon of coffee is $39.95 at the Anchorage Convention Centers. Also, there’s no sales tax in Anchorage.

Getting Here Is Easy

Getting to Anchorage is a snap. Connections from all over the country and around the world continue to expand. Existing carriers are increasing frequency or flying larger aircraft, and new service is arriving as well. The added service makes reaching Alaska’s most accessible destination even easier.

A+ Attendance

“I’ve always wanted to go to Alaska.” It’s a dream destination, so holding the meeting in Anchorage can fuel better attendance and often breaks records.

Learn more at anchorage.net/meetings.

In Seattle, one of America’s most influential cities, transformation is as vital to the cultural fabric as coffee. The progressive, do-it-yourself culture has made it a birthplace for innovation, technology, and music, to name a few. This environment offers a prime culture for productive, exciting meetings.

Last year, Seattle hotel inventory increased by twenty percent, augmenting an already outstanding hotel package. This increase brought the total downtown room count to 14,160 at the end of 2018, with an expected additional five percent increase in 2019.  The brand-new Hyatt Regency Seattle added 1,260 new rooms to downtown Seattle alone, and many of the city’s existing hotels have also been updated. The Sheraton Grand Seattle completed renovations in 2018 that included updates to all 1,236 guestrooms, the lobby, the lounge, and the 78,327 sq. ft. of meeting space.

As for convention facilities specifically, the Washington State Convention Center (WSCC) is seeing one of the most significant additions to accommodate the bursting interest in the city. In 2022, WSCC will open Summit, adding almost 250,000 sq. ft. of exhibit space, 66 total rooms, and 58,000 sq. ft. of ballroom space. This complements the existing and already-bustling facility, Arch, with 205,700 sq. ft. of exhibit space, 79 total rooms, and 44,000+ sq. ft. of ballroom space. Both Summit and Arch are centrally located in downtown Seattle and sit only a block and a half from each other.

Major landmarks, like Pike Place Market and the Space Needle both recently underwent renovations that highlight some of the most unique parts of Seattle, and inevitably inspire memorable experiences for attendees. The Space Needle’s additions honor the beauty of Seattle by allowing guests to “fly” 520 feet above the city while standing on the new revolving glass floor, dubbed “the Loupe.” New waterfront access at Pike Place Market, offers attendees an additional setting to appreciate Seattle’s natural beauty with their colleagues.

Seattle is known to be one of the fastest growing hubs for tech startups as well, with venture capital investments at near-record levels. It is home to mega-giants like Amazon and Microsoft, and many other iconic companies like Starbucks, Boeing, and Nordstrom.

This contemporary startup growth is also defined by gender inclusivity, which resonates with attendees. Some of these local trailblazers include Sandi Lin, the ex-Amazon programmer who co-founded Skilljar to help businesses adopt and retain new tools and products; and Maria Colacurcio, co-founder of one of the world’s leading collaborative software as a service (SaaS) platforms, Smartsheet.

The momentum of Seattle is unstoppable. You can see it in the addition of the Summit building at WSCC, Seattle’s added tourism infrastructure, along with the diverse leadership and businesses in the city. All of these developments make the city an invigorating destination to host a meeting.

What is the best way to turn your annual meeting into a must-see event? Host it along the California coast at a sprawling resort located on 78 waterfront acres with sweeping views of the Pacific Ocean.  Your ticket just became that much more valuable. Better yet, guests will feel rejuvenated each morning as they wake up to the sounds of the ocean rising to shore.

Embrace the Sommelier Life

Wine country is where enthusiasts go to learn more and show appreciation, and where non-enthusiasts go to be converted. While there are many locations to “wine” along the California coast, The Ritz-Carlton Bacara, Santa Barbara’s proximity to Santa Barbara Wine Country makes it the prime choice; groups can have an event at a private winery nearby or invite a sommelier to the Foley Tasting Room, the 12,000-bottle wine cellar located at the resort.

Be an Ambassador of the Environment

After the meeting, consider blocking out some time in the agenda to go on an expedition. There’s no shortage of nature to see along the two-mile natural beach on which the resort is located. Jean-Michel Cousteau, president of Ocean Futures Society, is an expert on all things nature; and The Ritz-Carlton Bacara, Santa Barbara  partnered with Cousteau to show guests the natural wonders along Gaviota Coast. As you trek along the Chumash Nature Trail, you’ll learn how the Chumash tribe survived on the land for thousands of years.

Have you ever watched the sun rise and set on the horizon from the same viewpoint? The Bluff at The Ritz-Carlton Bacara, Santa Barbara boasts such views.   While the sun hangs in the sky, groups can attend outdoor team-building activities, farm-to-table lunching, cocktails, and when the sun finally sets, stargazing up at the night sky.

Take the Scenic Route

The Ritz-Carlton Bacara, Santa Barbara ensures every detail of your stay is one to remember, even how you get there. The resort offers its guests an exclusive route along the coast from Santa Barbara Municipal Airport (SBA) to the property. The 100-mile trip from Los Angeles International Airport (LAX) is just as beautiful. And once you arrive, half of The Ritz-Carlton Bacara, Santa Barbara’s 70,000 sq. ft. of meeting space provides views of the Pacific Ocean.

Big! That word alone captures the essence of Texas. Whether it’s size, design or innovativeness, the Lone Star State knows how to make an impression. Hotel properties and other attractions in the state are following suit, much to the planner’s advantage. 

Meet in Sky-High Spaces

We’d all prefer to meet in a well-designed space. It somehow makes the meeting better when some effort has been put into the space. Newly renovated, The Westin Galleria Houston took it a step further when it placed the Monarch Ballroom on the 24th floor. Home to more than 65,000 sq. ft. of event space, this 5,000-square-foot ballroom provides a gorgeous view of downtown Houston. It wouldn’t be surprising if Houstonians held meetings in the Monarch just for the sake of the view.

Be Connected to the Action

Time is one thing many planners can’t seem to get enough of—the schedule is often packed so tight during events that there isn’t much time to get out. Certain factors, such as distance, can dramatically decrease the time that planners have on their hands. But when your host property is connected to a mall, you’ll have no problem squeezing in a little time to shop, seek out entertainment or grab a bite from some fine-dining options.

The Westin Galleria Houston and The Westin Oaks Hotel are connected to The Galleria, the No. 1 tourist destination in Houston and one of four top shopping and entertainment destinations in the United States. Other mall rarities include a private health club and The Ice, the first ice skating rink to be built inside of a mall. The Galleria also provides group tours of the property for 10 or more.

The ideal meetings and events are ones that flow seamlessly, allowing you to focus on the essentials – like engaging your guests, launching that product or creating valuable connections. The newly renovated The Westin Riverwalk, San Antonio has reinvented its meeting spaces and enhanced its offerings to create events that flow as smoothly as the San Antonio River.

Situated in the heart of historic San Antonio, near the Henry B. Gonzalez Convention Center and close to the airport, the hotel offers the ideal location to experience the city’s history and attractions like the Alamo, early Spanish missions, and live music, sports and events at the Alamodome.

“The newly renovated The Westin Riverwalk, San Antonio has reinvented its meeting spaces and enhanced its offerings to create events that flow as smoothly as the San Antonio River.”

From the moment you enter, you’ll be transported back in time, with sophisticated Spanish Colonial design reflecting the city’s past. The lobby is elegantly appointed with Victorian chandeliers, gold leaf mirrors and plush mid-century-style armchairs, providing welcoming spaces to meet and catch up on emails. The newly renovated hotel embraces innovative ideas to help your attendees to find balance so they can eat, sleep, work and play well while they are miles from home.

Wellness is at the center of the hotel’s essence. You’ll find guest rooms designed to ensure a restful stay, with plush Westin Heavenly® Beds, luxurious duvets, spa-like showers and well-lit workspaces for when you need to be productive. The Spanish Colonial theme is incorporated throughout with wrought-iron details, gold leaf embellishments and mid-century furnishings.

This focus on wellness extends to the hotel’s meeting and event offerings. Professional event staff members are on hand to assist meeting planners and hosts, with the spaces kept clutter-free except for the essentials like fresh water, pens and papers. All 28,271 square feet of meeting space has been reinvented, including the introduction of Tangent™ at Westin, an intimate room for teleconferencing featuring smart technology and intuitive design so you can seamlessly plug in and connect with online attendees.

You’ll find 20 unique venues, capturing the essence of the location. The La Babia Boardroom is a timeless setting for meetings with its leather furnishings, wood-paneled walls and floor-to-ceiling windows looking out over the San Antonio River, while the El Rincon Meeting Room has the intimacy and elegance of a Southern library. The 5,900-square-foot Navarro Ballroom’s pre-function area extends outside to three terraces by the Riverwalk, and the 3,100-square-foot Hidalgo Ballroom offers gorgeous windows looking out onto the river.

To keep attendees focused, you can choose from a mouthwatering selection of catering options, including nutritious smoothies and healthy snacks. A seasoned culinary team can create the perfect menu for your event, or for formal lunches, dinners and cocktails, you can enjoy authentic Italian flavors and river views from the patio of Zocca Cuisine d’Italia. You will also find a multitude of dining and entertainment options along the Riverwalk.

Maintaining a delicate balance between classical and innovative, relaxed and focused, The Westin Riverwalk, San Antonio isn’t just reinvented, it’s a rejuvenating option for your next San Antonio event.

Excitement abounds at Sands Expo when the trade show floor opens

Nothing at IMEX America quite matches the excitement and energy of participants when the trade show floor opens at Sands Expo Convention Center on Tuesday morning.

“When the doors open, the crowds rush in—and keep in mind that the booth staff are already inside,” says Carina Bauer, CEO of IMEX Group. “People don’t just stroll in; they want to get inside, to get new ideas, make new contacts and learn about new venues, sources and suppliers. They are keen and ready to do business, and the electric show floor atmosphere reflects the excitement that comes with people doing business and meeting both old and new friends.

“It can be hectic—and somewhat overwhelming, especially for first-timers—but people are warm and friendly. And there’s often something unexpected from a country, region or venue that you thought you might know.”

Bauer feels that the trade show just keeps getting better.

“It’s worth noting that some of our exhibitors are set to deliver some great experiences in their booths this year,” she says. “Increasingly, they are flexing their creative muscles at IMEX America, not only to strengthen engagement with attendees but also to capture hearts and minds on social media. It’s a win-win.”

Exhibitors will include airlines, conference and exhibition centers, convention bureaus, cruise lines, event-managements specialists, hotel companies, spa resorts, technology providers and tourist offices.

The trade show is a business magnet, with plenty of deals getting done, but it also includes educational offerings, food and beverage, and more. Booths are colorfully and imaginatively decorated, reflecting the eye-catching qualities of the companies and organizations. Essentially, the floor is a microcosm of the world, with buyers and sellers from throughout the world meeting each other, renewing their relationships and doing business together.

Last year, IMEX America attracted 3,500 exhibitors from 150 countries, compared with 3,390 exhibitors from 150 countries in 2017. IMEX Group broke down the exhibitors by region and type, and found that 26.6 percent were from the United States and Canada (compared with 24.5 percent in 2017). This group was followed by hotels (23.3 percent), Europe (12 percent), private sector (9 percent), Asia Pacific (8.5 percent), Latin America (8 percent), Caribbean (4.7 percent), incentive products (3 percent), Africa and Middle East (2.5 percent) and technology (2.4 percent).

IMEX America 2019 will feature more than 20 new exhibitors, including Auberge Resorts Collection, Aurora Expeditions, Beyond Limits, City Sightseeing Italy SRL, Destination Cleveland, Eventcore, EventPrep, International Group Sales, Leonardo Hotels, Lollipop Signs by Moving Products, Los Cabos Tourism Board, Pasadena Convention & Visitors Bureau, Resorts World Las Vegas, Rocco Forte Hotels, The DMC Group, The Hoxton, The Moorings, Tourism Trinidad Limited, Uniworld Boutique River Cruise Collection, Visit San Antonio and Visit Spokane WA.

Thirty-one exhibitors have purchased expanded booth space, with 48.3 percent expanding 50 percent or more, including six—Destination Concepts Inc., Hilton Head Island Visitor & Convention Bureau, Live Nation Special Events, Teneo Hospitality Group, Topgolf and Visit Newport Beach Inc.—that will at least double the size of their booths.

Also, six new hosted-buyer groups—Auberge Resorts, Belmond Hotels, Beyond Limits (U.S. and Latin American group), Body & Soul (U.S. and Latin American group), CSI DMC, and CWT M&E—will be attending this year’s event. —Dan Johnson

Hospitality Corporations

Many of the leading hospitality companies in the world will have booths at IMEX America 2019.

Boasting 13 properties lining the Las Vegas Strip alone—including MGM Grand Las Vegas and Bellagio Hotel and Casino, MGM Resorts International is known worldwide.
The company has properties in the United States and China, with additional operations in Japan. Situated just outside of Washington, D.C., MGM National Harbor specializes in smaller groups, and offers state-of-the-art meeting and event spaces with up to 50,000 sq. ft.

Located in 113 countries—including the United States, Germany and Columbia—Hilton Worldwide Holdings comprises more than 5,700 properties and 17 brands worldwide. It is one of largest hospitality companies in the world, with more than 923,000 hotel rooms.

Waldorf Astoria Beverly Hills in California is one of the company’s premier properties, with 5,600 sq. ft. of indoor event space, a rooftop lounge deck, audiovisual equipment access and complimentary Wi-Fi in all meeting rooms.

Operating 10 brands, 43 hotels and 12,814 hotel rooms, Palladium Hotel Group has properties spanning across six countries in Europe and the Americas.

Situated between TRS Coral Hotel and Grand Palladium Costa Mujeres Resort, the Palladium Hotel Group’s properties in Costa Mujeres—a 20-minute drive north from Cancun, Mexico—is the company’s largest convention center. It can hold up to 900 occupants cocktail style or 890 people theater style in its ballroom. The Costa Mujeres complex also houses several specialty restaurants and bars.

Under its eight brands, Posadas USA Incorporated operates more than 130 hotels and more than 22,000 meeting rooms. The company has four designated brands for groups and events: Live Aqua, Grand Fiesta Americana, Fiesta Americana and The Explorean.

Grand Fiesta Americana Coral Beach Cancun boasts more than 86,000 sq. ft. of indoor and outdoor meeting space, the 15,351-square-foot Grand Coral Ballroom and 21 breakout rooms.

Hosting over 900 events each year, Club Med Incorporated has meeting space for groups ranging in capacity from 40 to 2,130 occupants. It specializes in all-inclusive packages all around the world, including Brazil and Mexico.

The company’s Lake Paradise Brazil resort, a one-hour drive from Sao Paulo, has 30 meeting rooms, with the largest providing 21,850 sq. ft. It also has 404 rooms guest rooms and a restaurant with a capacity of 650 people. —Victoria Rohrer

Convention Centers, Hotels and Resorts

Once again, IMEX America’s show floor will feature stellar meeting properties and convention and visitors bureaus.

Providing connections to Michelin-starred restaurants, Forbes Five Star hotels, transportation services, vendors and suppliers, Destination DC can help host your next meeting or event of any size. Walter E. Washington Convention Center provides free Wi-Fi access throughout the building, meeting rooms and exhibit halls. The convention center boasts 703,000 sq. ft. of exhibition space across two levels and five exhibit halls; the largest ballroom in the mid-Atlantic region, at 52,000 sq. ft.; 77 breakout rooms; and 50 loading docks.

Offering 196,222 sq. ft. of event space, 57 breakout rooms, 64 event rooms, a maximum capacity of 3,800 in Marriott Ballroom and 1,153 hotel rooms, Washington Marriott Wardman Park is the largest hotel in Washington D.C.

Greensboro Area Convention and Visitors Bureau in North Carolina exhibits a downtown blend of modern and historic architecture while only being 2 miles from Greensboro Coliseum Complex. The 210,000-square-foot complex hosts concerts, conventions and other special events, and has a seating capacity of 22,000. The coliseum’s special events center showcases 167,000 sq. ft. of event space and its main exhibition halls can combine for a total of 120,000 sq. ft. of space.

With relaxing yoga classes, outdoor challenge courses and the opportunity to “bee” a beekeeper for a day, Miraval Austin in Texas really does have it all. The resort has more than 20,000 sq. ft. of creative indoor/outdoor function spaces that range from traditional meeting rooms to tranquil gardens and a working farm.

The 117 spa-inspired guest rooms and suites are spread across 13 separate lodges in Balcones Canyonlands Preserve so that your attendees are properly pampered. Offering both small and large meeting spaces, Marina del Rey Convention and Visitors Bureau in California showcases six hotels, 14 main dining options, yacht clubs, charter companies, numerous activities, and public parks and beaches that can double as event spaces. The Ritz-Carlton, Marina del Rey provides a ballroom with a seating capacity of 84–900 people, depending on your meeting needs.

Boasting eight hotels with meeting spaces, one-of-a-kind cuisine, museums, gardens and more, Pasadena Convention and Visitors Bureau in California is a one-stop shop for all things meeting planning. The state-of-the-art Pasadena Convention Center offers three exhibit halls, a grand ballroom, a civic auditorium and an 18-room conference center. It is also one of the greenest convention centers in North America, receiving LEED Gold Certification. It showcases 97,000 sq. ft. of exhibit space and 25 breakout rooms. The Langham Huntington, Pasadena showcases The Huntington Ballroom, with 11,220 sq. ft. of meeting space and a seating capacity of 1,000 in theater and reception style.

Quebec City Convention Centre is part of Place Quebec, a large, fully integrated complex with two coffee and sandwich shops, a convenience store, a dry cleaner, a Nautilus fitness center, two ATMs and a ScotiaBank branch. Its underground passageways connect the center to four-star hotels Hilton Quebec and Delta Quebec, and an indoor parking lot with more than 4,000 spaces. The convention center has a total capacity of 9,000 attendees, 134,500 sq. ft. of exhibition space, 57,874 sq. ft. of meeting space, 38 meeting rooms, a client lounge and a boardroom.

Velas Resorts has a collection of exclusive resorts in some of the nicest destinations in Mexico, due to the locations and their natural, historical and cultural features. Grand Velas Riviera Maya offers 267 suites and a 10,000-square-foot convention center, Grand Velas Riviera Nayarit provides 539 suites and a 30,000-square-foot convention center and Grand Velas Los Cabos has 307 suites and a 16,300-square-foot convention center.

Atlantis Paradise Island Bahamas offers everything you could want from a top convention center (including state-of-the-art audiovisual equipment), with the added perk of being in the beautiful Bahamas. The 50,000-square-foot Imperial Ballroom is just one of many facilities in the conference center. Others include a 40,000-square-foot prefunction space, a banquet kitchen and 30 breakout rooms—not to mention the 21 outdoor spaces. Atlantis offers eight different accommodation blocks to meet every budget and preference.

TripAdvisor’s 2019 Travelers’ Choice winner, Cayman Islands Department of Tourism offers a variety of activities for meetings professionals and their attendees on the islands of Grand Cayman, Cayman Brac and Little Cayman.

The Cayman Islands can be reached easily from major U.S. cities, Canada and the United Kingdom, and offer multiple hotels that can host your next event. The Ritz-Carlton Grand Cayman on Seven Mile Beach offers more than 13,000 sq. ft. of indoor and outdoor meeting space, including the island’s largest ballroom, at 9,000 sq. ft., and a seating capacity of 1,000, reception style. Kimpton Seafire Resort and Spa, also on Seven Mile Beach on Grand Cayman, provides everything from beachfront meeting spaces to a large ballroom that can accommodate up to 885 guests, theater style.

Visit Costa Rica offers activities from ecotourism to bird-watching, so it’s easy to see why it’s an ideal destination to hold your next meeting. Costa Rica Convention Bureau provides conference centers alongside comfortable meeting rooms at affiliated hotels. Designed to generate one-of-a-kind experiences, Costa Rica Convention Center in San Jose has 62,161 sq. ft. of meeting rooms, a main room with an area of 40,246 sq. ft. and six conference rooms for up to 1,800 guests. —Georgia McMillan & Victoria Rohrer

To mark World Tourism Day, Ending Child Slavery at the Source (ECPAT-USA) released a landmark survey of 70 travel industry companies and found that, while more than 70 percent of companies surveyed have anti-human trafficking policies in place, the overall score of 38 percent leaves room for improvement. The Stamping Out Exploitation in Travel report graded efforts based on policies and practices that prevent and respond to human trafficking in the tourism industry.

Michelle Guelbart, director of private sector engagement at ECPAT-USA, noted that the hospitality industry has both a responsibility and an opportunity to address commercial sexual exploitation of children. “We have been incredibly proud of the way our partners have stepped up and taken concrete steps to protect children from trafficking,” she said.

The report was designed to measure that progress, establish a baseline and highlight best practices for training staff and putting resources in place.

Snapshot of Anti-Trafficking Efforts

  • The travel industry’s average score on their efforts to stamp out exploitation in travel efforts is 38 percent. The scores took into consideration strength of policies and procedures, implementation, contracts, transparency and reporting.
  • Companies that partner with ECPAT-USA and are members of The Code have an average score of 47 percent. Franchised hospitality companies overrepresented among top scorers. On average, the aviation sector scored the highest, followed closely by travel Management Companies.
  • 60 percent of companies are actively engaging with law enforcement, non-governmental organizations, and governments.
  • Although great strides have also been made in recent years to train employees on human trafficking risks and how to respond, only one-third of companies surveyed provided training to their associates in the last year, and less than half explained their training initiatives directly in policy or procedural documents.
  • More than 70 percent of companies have an anti-human trafficking policy that has been established, communicated to their associates and is publicly available.
  • More than 400,000 travel associates have been trained to know what to look for and how to report suspicious activity.
  • The International Labor Organization estimates that an estimated 40.3 million people are exploited in human trafficking; 1 in 4 victims are children.
  • More than 60 companies in the United States are members of ECPAT-USA’s Tourism Child-Protection Code of Conduct.