unhappy-with-conferencesChanges are occurring so rapidly at conferences that it’s almost impossible to keep up with everything. Many view these changes as positive progressive developments that are better addressing the ever-evolving needs and preferences of participants.

But some long-term participants, in particular, aren’t fond of many of the changes, and view conferences as too eager to incorporate the next big thing without sufficiently considering the ramifications.

Velvet Chainsaw Consulting compiled a list of reasons why some conference attendees aren’t happy with recent changes.

Loss of familiarity: Many conferences have become much larger and busier. Some long-term attendees miss the more relaxed atmosphere and intimacy at the old conferences.

Loss of memories: Some participants miss micro-events, such as a specific type of networking reception that enabled them to meet others, and traditional education sessions. They also feel that the intimacy of traditional, smaller conferences better enables them to experience life-changing moments.

Loss of comfort: Just about all of us desire to have some familiar routines and predictability in our lives. The comfort of familiarity appeals to some conference attendees. Growth and change takes them out of their comfort zone.

Loss of power: Having more people at conferences can dilute the power base of veteran attendees. New influencers appear on the scene and often either nudge long-term attendees out of leadership roles or gain their own share of the pie.

Loss of perceived intimacy: While many attendees see larger conferences as opportunities to meet new people and get new ideas, some complain that the growth in participants results in less intimacy with others, and therefor they feel less close to them.

Loss of style: Many new attendees don’t particularly like traditional-style conferences in which there’s a main presentation, award-winners ceremony and pageantry. They’ve pushed for changes, and often succeeded, to the dismay of some long-term participants.

Loss of time: The schedules and session formats at many conferences have changed, resulting in the availability of many more options. This leaves some veteran participants yearning for the traditional, less busy format where sessions were longer and more broadly based.

Smart Meetings TV spoke with valued partner, Mike Massari, senior vice president of Caesars Entertainment, at IMEX America 2015 who said that the event is one of, “the most important shows in the hospitality industry.” Caesars Entertainment enjoyed making great connections with thousands of customers at this year’s pulsing trade show. Massari says, his company executes 16 thousand meetings and events each year across their 40 properties. The company recently opened the largest convention center/hotel complex that houses the largest ballroom in the North East.

Massari adds that Caesars Entertainment is investing more than $800 million in hotel renovations to their 25 thousand guest rooms in Las Vegas.

Massari says he is the single point-of-contact for meeting planners and oversees operations from sales to catering and convention centers. Massari recognizes increasing demand for face-to-face meetings and notes that this trend is as highly valued as ever before. He also says that this increase is likely due to businesses wanting to book the right hotel and ensuring that it matches their company culture.


 

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Millennials and Baby Boomers

Millennials are much more inclined to travel for business than older generations, according to the latest Business Traveler Sentiment Index by Global Business Travel Association (GBTA) and American Express. The findings suggest that millennials and baby boomers are split among a range of business travel preferences, from airport security to Wi-Fi access.

Younger travelers were 45 percent more interested in travel for work purposes, compared to 26 percent of baby boomers. Their willingness to travel could be explained by the fact that 57 percent of millennials polled believe that face-to-face meetings cannot be replaced by technology.

“Millennials are the newest generation of road warriors, and like their more experienced peers, they understand that face-to-face meetings remain key to getting business done,” said Michael W. McCormick, GBTA executive director and chief operating officer.  “Over the last quarter, business travelers across the board – millennials, Gen Xers and baby boomers – reported that their goals were met on business trips, leading to greater satisfaction.”

However, millennials deferred back to technology as their favorite airport amenity. About 30 percent were interested in free Wi-Fi, versus only 17 percent of older travelers. That figure could be explained by their social media habits—46 percent use social media to connect with friends while traveling, while 17 percent of baby boomers admitted to the same.

Susan Chapman-Hughes, senior vice president of American Express Global Corporate Payments, thinks that social media could be a reason why millennials view business travel as less of a burden. “This generation may see more upsides to business travel because they’ve found new ways to stay connected to their personal and professional commitments while on the road,” she said.

Baby boomers were more interested in ease of travel and airport convenience. About 47 percent of older travelers preferred not to pay checked baggage fees, compared to 34 percent of millennials. For 52 percent of baby boomers, a smooth security process was essential to a positive experience. Just 35 percent of millennial travelers saw the same importance in getting through airport security.

There were only two areas agreed upon by older and younger generations. Two out of five business travelers wanted more non-stop flights to their destinations. And nearly two thirds of those surveyed disliked allowing other passengers to talk on mobile devices while aboard the aircraft—only 9 percent did not oppose phone use in-flight.

Violeta Sales, corporate director for AMResorts, spoke with Smart Meetings TV at IMEX America 2015, and shared that the property has enjoyed great success in recent years and even broadened their collection from 12 to 50 hotels creating a current total of six brands. AM Resorts provides a higher level of luxury at their all-inclusive, oceanfront properties and offers unparalleled culinary opportunities that include a variety of restaurants, world-famous cuisine and local gourmet options. The resort also offers exciting excursions including al fresco dining, exotic dinners and parties inside caves.

Sales explains that AMResorts remains ever-conscious of the increasing demand for technology, providing their guests with complimentary (unlimited) connectivity. Guests of AM Resorts now have the option of downloading a free app that allows them to communicate directly with hotel staff. The app permits visitors to book an excursion, schedule a spa appointment and confer about the hotel directory, among many other convenience solutions.

Bjoern Spreitzer, general manager of Americas and Europe for Tourism Zealand, spoke with Smart Meetings TV at IMEX America 2015 and explained that New Zealand is gaining rapid popularity as a destination. Spreitzer says the country’s top meetings destinations include Auckland, Queenstown, Christchurch and the New Zealand’s capital, Wellington.

Spreitzer noted that IMEX America was an “amazing experience” and 15 booths representing New Zealand were present at this year’s event. He adds that New Zealand is emerging as a popular destination because the country brings visitors a wide array of activities all in a single day. Guests can visit Pacific Beach in the morning, Hobbiton in the afternoon and the mountains in the evening. He recognizes the growing demand for two or three distinctive experiences, and New Zealand delivers just that. Spreitzer adds that meeting planners and business travelers are extending their stays and adding private vacations when visiting New Zealand because of what it has to offer.


You know the old saying: it’s always better the second time around. Smart Meetings’ #ThinkBigMeetings Contest is back and we’ve partnered with CALSAE to make #ThinkBigMeetings bigger and better than ever!

We’re asking meeting planners to send us pics of their most exciting events in the following categories:  

Creativity IconCreativity

Decor

F&B IconF&B

Sponsors IconValue Delivered

Unique Learning IconLearning

Suppliers can showcase the creative ways your spaces can be used to attract even more potential planners.

Meeting Professionals: Submit your #ThinkBigMeetings photos and be entered to win fun getaways from Seasonal Spectacular exhibitors like the Anaheim Marriott and the San Francisco Marriott Marquis.

Prizes Include:

Two-night stay at the Anaheim Marriott and two one-day Disney Park Hopper passes
Two-night stay at the San Francisco Marriott Marquis!

We also want to thank our partners at Corporate Staging & Events for making this possible!

All entries will be showcased at the CALSAE show floor. For a little creative inspiration, click here!

Are you in it to win it? Enter our contest now!

airbnb

They may try to mask it, but hoteliers are concerned about the rise of Airbnb.

Despite calm, cool statements by C-level members of the hotel and hospitality industry meant to brush aside concerns about Airbnb encroaching on their business, a new report shows that the San Francisco-based startup had a negative impact on New York City’s hotel industry from September 2014 through August 2015.

The report, conducted by HVS Consulting & Valuation and commissioned by the Hotel Association of New York City, estimates Airbnb’s impact at $2.1 billion. In New York City alone, Airbnb accounted for 2.9 million (7.8 percent) of overnight stays, and generated $451 million in gross revenue (a number expected to jump to $805.3 million in 2018).

“This study not only confirms that Airbnb’s operations in New York City have a negative impact on the hotel industry, but it also details the tremendous disruptive reach Airbnb has on the broader city economy and our communities,” says Vijay Dandapani, chairman of the Hotel Association of New York City.

Outside of direct loss of room nights, Airbnb’s total impact on NYC also includes estimated losses of $88.9 million on hotel F&B, $76.5 million in lodging taxes and $1 billion in construction.

Of course, much of that money is still going into the city’s economy, just in different places. Visitors are still eating, just not as much in hotel restaurants. Airbnb hosts still have to claim income from renting out their spaces, which is taxed by the city. There have been no reports on how Airbnb hosts spend their extra income made with the service, but it’s fair to say that some of it ends up back in the local economy. Also, comments from those C-level folks about how their hotels and Airbnb cater to different demographics would indicate that Airbnb is bringing in visitors who wouldn’t be booking those overnight stays if hotels were their only options.

In fact, some cities recognize the potential for the sharing economy to bring in more tourism dollars and have partnered with Airbnb.

“The growth of the sharing economy has generated new visitor demands for creative lodging and transportation options around the world. San Francisco is excited to be the first destination to formalize a relationship in this exciting new space,” says Joe D’Alessandro, president and CEO of San Francisco Travel, referring to a partnership that includes shared marketing of the destination, including San Francisco Travel’s “local list” of neighborhood hot spots for Airbnb renters.

On the other side of the coin, San Francisco is voting tomorrow on Proposition F, which would limit private rentals to 75 nights per year.

The PR and legal jostling is likely just beginning, and smartmeetings.com keep you posted as events develop.

Update: On Nov. 3, San Francisco voters rejected Proposition F (as expected) by a vote of 55% to 45% (though that’s a bit closer than many thought), with about 133,000 votes cast.

John Harper, vice president of sales for the Ritz-Carlton Hotel Company, spoke with Smart Meetings TV at IMEX 2015 and explained that the heart and soul of the company is its “ladies and gentlemen”—their hotel staff. The franchise prides itself on engaging with their customers and creating a memory with them. They want their guests to feel special and welcomed—truly valued.

Harper notes that the new (and great) influx of millennials value experience above all else. Many of the Ritz-Carlton’s meeting planners and attendees are extending their trips — arriving earlier and leaving later.

The vice president of sales adds that Ritz-Carlton has created a new “brand voice” and has refreshed their logo, changing the longtime color of cobalt blue to a lighter hue. Their goal is to have customers see greater consistency in everything the franchise does.

The Ritz-Carlton boasts 91 hotels, soon to be 100, and will be arriving in South America shortly.

commercial-aircraft-corporatoin-of-chinaIn an effort to compete with some of the world’s leading aircraft, China introduced its first large passenger aircraft in Shanghai on Monday.

The C919, made by Commercial Aircraft Corporation of China (Comac), is expected to begin flying in 2016 and be commercially available after three years of test flights. China plans for the narrow-body, single-aisle plane to be part of efforts to rely on fewer foreign imports in its huge domestic market. Comac was constructed to compete with Boeing 737 and Airbus, which still dominate sales despite having somewhat dated designs.

The country’s market grew by 11 percent in the first quarter of 2015 as China aircraft made some 650,000 daily flights.

The C919 was scheduled to fly by the end of this year, but Comac said in July that it would be pushed back for unspecified reasons. The C919 is the company’s second aircraft project, following the ARJ21 regional, which was plagued by several delays in attempts to be certified as airworthy.

Most of Comac’s 500-plus orders for the C919 are from airlines such as Air China and China Eastern, although 20 planes reportedly have been ordered by U.S.-based GE Capital Aviation Services, which leases planes to airlines.

Some industry experts are less than optimistic about Comac’s chances. After RAND Corporation did a study in 2014 that included the C919, one of its directors, Keith Crane, noted the company’s repeated certification failures.

John Leahy, chief operating office for Airbus, says he expects Comac to eventually be a serious competitor, and account for 17 percent of the world’s total aircraft within the next 20 years.

haunted hotels

In 1960, Alfred Hitchcock gave American travelers a new fear of hotel showers. Just as in 1980, Stanley Kubrick and Jack Nicholson plucked the idea of menacing spirits lurking in the halls and ballrooms of historic hotels spread from colloquial folklore and planted it in our collective consciousness.

Films such as Psycho and The Shining scared the hell out of audiences in movie theaters, but their legacies live on, transformed into supernatural curiosity that picks at that part of our brains that like a little scare—especially when Halloween is approaching. To celebrate this spooky time of year with a meetings and events twist, we’re exploring 10 haunted hotels where you can hold your next meeting or event.

The Stanley Hotel, Estes Park, CO

haunted hotelsEver wanted to walk through the set of The Shining? The iconic hotel in Estes Park, Colorado, from Stanley Kubrick’s 1980 film recently announced that it will become a horror museum, film archive and production studio. Stephen King, the author of the book that inspired the film, had a creepy experience during his stay at the haunted hotel. He reportedly came across a strange child, yet there were no children checked-in at the time.

The Hollywood Roosevelt, Los Angeles, CA

haunted hotelsTrue to its glamorous location, the Hollywood Roosevelt Hotel doesn’t just have ghosts, it has celebrity ghosts. Guests have claimed to see the image of Marilyn Monroe in a full-length mirror—one that was originally in her poolside suite. Actor Clift Montgomery stayed here for three months in 1952 while preparing to film From Here to Eternity. Some say they still see him roaming the halls of the ninth floor, reciting his lines, and hear otherworldly trumpet sounds from room 928—his old room.

Emily Morgan Hotel, San Antonio, TX

haunted hotels The gothic architecture of the Emily Morgan Hotel—complete with gargoyles and other twisted figures worked into the details—is enough to give some a fright, but there’s more to the story. It was a medical facility when opened in 1924, with surgeries taking place on the 12th and 14th floors. Some must have gone wrong, as the apparition of a woman in a white dress is said to roam those floors. Mysterious phone rings and lights turning on in the middle of the night are also reported at this hotel that sits next to the hallowed ground of the Alamo.

Hotel Chelsea, New York, NY

haunted hotelsA favorite haunt of actors, artists and musicians, Chelsea’s stature as gathering spot for creative souls in New York City is both a blessing and a curse. The National Historic Landmark, which dates to 1885, seems to have lots of ghosts, including  Dylan Thomas, the Welsh writer and poet who reportedly drank himself to death; some think he never left the hotel. The ghost of novelist Thomas Wolfe is another returning guest. But the best ghost story is compliments of Sid Vicious, the former bass guitarist, drummer and vocalist for the Sex Pistols who is believed to have stabbed his girlfriend to death in Room 100. Sid’s spirit lingers at a hotel elevator. Rumors that the Sex Pistols’ song “Bodies” can be heard playing over and over during rain storms could not be substantiated.

Marin Plaza Resort, Sausalito, CA

haunted hotelsLocated in Sausalito, California, near Smart Meetings’ headquarters, Marin Plaza Resort is Northern California’s most notorious haunted hotel due to the ghost of a former newspaper publisher. The story goes that old-timer Marty Hearst came to California from New York City in 1849 during the gold rush to report on violence in the Wild West. After writing an article for the San Francisco Gazette about famed and cruel prospector Thomas Scheister, Hearst was bludgeoned to death with an ice pick at Marin Plaza Resort. The ice pick was later recovered under the Golden Gate Bridge. Still to this day, Hearst’s screams can be heard, especially when Venus is in retrograde, and shadows of an ice pick are regularly spotted on hotel walls.

Hotel del Coronado, San Diego, CA

haunted hotelsA young woman named Kate Morgan checked into the Hotel del Coronado in 1892 for a rendezvous with a man who wasn’t her husband. The man never showed, and Morgan was found dead by her own hand. Nicknamed the “beautiful stranger,” she still calls her hotel room home, according to some. Guests have reported objects moving around of their own accord, lights flicking on and off, doors opening and closing on their own, and the temperature changes in the room at random. The hotel even commissioned a book to be written about the haunted happenings.

Jekyll Island Club Hotel, Jekyll Island, GA

haunted hotelsThis sea barrier island off the coast of Georgia is a haven for hallowed spirits, and Jekyll Island Club Hotel is one of several buildings with a ghostly presence. One of its residents was J. Pierpont Morgan, who was fond of smoking cigars every morning on his front porch. Today, none of the guests smoke cigars while on the property, but those who occupy his former floor and have arisen early in the morning can faintly smell cigar smoke wafting down.

The Marshall House, Savannah, GA

haunted hotelsSavannah, Georgia, is often named one of the most haunted cities in America, and the Marshall House is one of the most haunted hotels around. In 1864, the hotel was used to house wounded union solders until the end of the Civil War. When the ground was frozen during winters, doctors were forced to burry amputated limbs beneath floorboards which were later discovered during hotel renovations. Visitors and staff claim to see former patients roaming around the hallways and foyers, including one ghost carrying his dismembered arm in search of a surgeon.

The Place d’Armes Hotel, New Orleans, LA

haunted hotelsParanormal activity is no stranger to New Orleans, and many supernatural spirits are permanently checked-in to the city’s hotels. The Place d’Armes Hotel is the original site of New Orlean’s first school, but a fire destroyed the building in 1788 and the headmaster and students perished along with it. This hotel claims to have the most ghostly activity in the city, because their spirits still linger on. Some guests have even witnessed a bearded old man who has occasionally had conversations with them.

Anchorage Hotel, Anchorage, AK

haunted hotelsThe only property in Anchorage that is listed on the National Register of Historic Places is also the infamous home to nearly three dozen spirits. This includes the ghost of police officer John J “Black Jack” Sturgus, who was killed by a bullet wound to the back fired from his own gun. A little boy and a little girl are also guests at the haunted hotel. Most of the paranormal activity involves lights that flicker, noises such as whispering, laughing and coughing, changes in temperatures and mysterious shadows.