planning-multinational-meetingsAs more organizations establish a multinational presence and choose to hold meetings in emerging countries, planners need to think carefully about how a meeting will fit into the culture of a foreign nation. It is important for these planners to stay aware of specific country traditions to ensure success for all attendees during multinational meetings.

Selecting the Venue

When selecting destinations and venues for multinational meetings, the destination should be chosen with several considerations in mind.

The first consideration is the air transportation to and from the event. Meeting planners must do an analysis to understand what it is going to take for attendees to get to the event. This includes pricing, ease of travel and the understanding of any major local holidays.

Secondly, consider the size of the upcoming meeting. For example, if it is a small board meeting, it is important to select a smaller venue to ensure that attendees do not feel overwhelmed by the space. In this case, selecting a venue that is easy to navigate makes the attendee experience more seamless and can increase comfort when dealing with multiple languages.

Lastly, it is imperative to factor in the type of meeting, as the sensitivity and security varies depending on the type of event being held. For example, when holding a meeting surrounding a product launch, meeting planners need to make sure competitors will not be on the same floor or around the same property. Even a global sales meeting can require high security to help ensure strategies and plans are only shared within the organization.

Pre-Trip Communications

Communication prior to the event allows meeting planners to ensure that all attendees arrive prepared for both their meeting and destination. This includes everything from issuing border-crossing documents in advance to determining the accessibility of technology and connectivity, as well informing attendees of important local customs.

Information security is an extremely important area to consider, as attendees should be aware of a country’s practices before traveling. Meeting planners should determine if the country or region where the meeting or event is taking place has unique risks as well as decide if the location warrants additional security measures. Given this, it is also important to establish a general set of data security guidelines for all travelers.

Understanding the culture of the location in which the meeting is being held is equally as important. Meeting planners should communicate any dress code guidelines for men and women, in addition to local meal customs. Having this level of knowledge in advance sets the tone for the remainder of the meeting and diminishes the chance for offending locals.

Although it has traditionally been easier to hold briefings in advance for small group meetings, cultural awareness is something meeting planners are prioritizing more often in large groups as well.

Language and Local Culture

Most organizations have a primary language in which their company conducts business. However, with an attendee group that may speak different languages, it is important to ensure attendees understand key messages and feel connected to each other regardless of their language.

This requires meeting planners to collect information from attendees in advance in order to secure translators based on the languages spoken. In a large meeting, sessions can be translated and transmitted to headphones.

Mobile apps can also help neutralize language barriers because they can be made available in a variety of different languages. The apps can be equipped with maps so that attendees are able to navigate in their own language.

Meeting planners should also incorporate local foods and beverages, as well as local customs into the meeting when possible. It helps to give attendees a sense of place and allows them to feel like they have experienced the local community on a level beyond the conference center.

When planning a meeting for a multinational audience, meeting planners must balance the goals of the meeting with other elements like safety and security and the opportunity experience the local culture. Attendees will ultimately leave feeling well traveled, as well as more connected to their multinational colleagues and peers.


Stephanie Harris is director of global marketing for American Express Meetings & Events, which provides end-to-end corporate travel and meetings program management through booking technology, smart analytics and worldwide strategic partnerships.

basic-tips-for-adjusting-your-sleep-cycleMany meetings professionals travel frequently, and on long trips, face the challenge of getting enough sleep so that they’re stay refreshed and alert during the duration of their stay. By making a few adjustments to their sleep cycle, professionals can turn potentially grueling experiences into thoroughly enjoyable ones.

Travelle.co offers the following tips, revised for this post.

Control the lighting in your room. Keep the room as dark as possible. This sneaky tactic helps to convince your body when it’s time to get up and go to bed regardless of the hour, thereby helping you to adjust your sleep cycle.

Caffeine can provide a big energy boost, but timing is everything. Enjoy it in the morning, but avoid it in the afternoon and evening so that you can have a good night’s sleep.

Napping might seem to be a remedy for exhausted travelers, but actually it can interfere with your sleep cycle by preventing you from getting a full night’s rest. Avoiding naps helps you to adjust to a new sleep schedule and thereby enables you to fell less groggy after lunch.

Create a relaxing, enjoyable evening routine that will help your mind and body accommodate to your new schedule. This routine can involve soaking in a bath, drinking herbal tea and meditating, among other things.

Put your electronic devices away at least 30 minutes before bedtime. Avoid looking at your phone and laptop, and watching TV because they can disrupt your sleep cycle.

Some people read, watch movies and work in bed. Generally, it’s best to avoid them before sleep time, because your mind associates them with part of the bedtime experience, and they can keep you from getting rest. If the body associates the bedroom only with sleeping, you’ll think only of it only as a place to get a good night’s rest. This can help to facilitate quicker, more relaxing sleep.

If necessary, use a doctor-approved dose of melatonin to help you sleep, wear an eye mask or use earplugs. By blocking out distracting lights and sounds, your body will have an easier, more restful sleep.

 

 

multisensory-eventsAccording to a survey of more than 600 meeting and event planners, only 27 percent of respondents believe all five senses─sight, sound, taste, smell and touch─are being used effectively throughout the industry. The research about multisensory events was released last week during IMEX America in Las Vegas by London & Partners and CWT Meetings & Events.

Multisensory events deliver more memorable and creative experiences to attendees, according to 78 percent of the planners surveyed. Not only do a majority of planners agree that events that stimulate all senses are important, but 42 percent believe that sensory activations can also help events stand out from the competition.

“It’s clear that the industry can do more to fully embrace sensory experiences in order to deliver unforgettable experiences for event goers,” says Tracy Halliwell, director of business tourism and major events for London & Partners. “In a world full of distractions, the events world needs to be more creative in its approach and not stick with the status quo because it is easier to achieve. Our senses are the cornerstone of our experiences and by producing events that incorporate sight, sound, smell, taste and touch effectively, the messages conveyed to delegates at events, conferences, meetings and tradeshows will become much more memorable and impactful.”

More than half of respondents (57 percent) say they are happy with the way their events highlight the senses, but 23 percent admitted that they now feel pressured to stage multisensory events.

Budgets Impact Multisensory Events

There appear to be three key barriers for not including multisensory elements into all events: not having the budgets required (43 percent); lack of time (26 percent); and inability to find suitable sensory content suitable (24 percent).

“As a global agency, we want to make all our events as memorable and engaging as possible─it’s not simply about delivering messages anymore─it’s about making the audience feel,” says Thierry Duguet, global marketing director for CWT Meetings & Events. “The findings of this study are fascinating and we believe that we need to educate our clients in the benefits of using sensory experiences. By combining the senses with the latest technology and the right KPIs, which can measure the value of engagement, we will show the power of experiential events.”

Most Used Sense is Sight

About 75 percent of planners who responded to the survey said that sight was most widely used. The least use senses for events were smell and touch. According to planners who incorporate sensory activities into their events, 42 percent said they have used light activations such as projections and visual illusions, while a third have featured culinary experiences to stimulate taste and sight.

“In London, you’ll find some of the world’s most talented and creative event production and design companies that can deliver dynamic, truly memorable events,” says Tracy Halliwell. “The city leads the way in the delivery of innovative meetings and events which use the power of the senses to give event attendees unforgettable experiences.”

mulled-wine

There’s nothing like sipping a piping hot toddy or warm apple cider by the fire on a chilly evening. So why not bringing some of that cozy comfort that everyone craves to your next event? Fall is the perfect time to incorporate cinnamon, sweet pumpkin, crisp apples into a festive drink. Try one of these 5 big-batch fall cocktails (adjusted for servings of 50) that attendees will love to cozy up to:

Pumpkin Martinis

Mix cream liquor and vodka into an ice-filled shaker. For the pumpkin, combine pumpkin liquor, syrup or puree with liquor. Serve in a martini glass and garnish with a dollop of whipped cream and a dash of ground nutmeg.

25 oz. of cream liqueur

100 oz. of vanilla vodka

25 oz. of pumpkin liqueur

Tub of whipped cream

Large container of ground nutmeg

Maple Bourbon Apple Cider

Combine all ingredients into a large pot and simmer over low heat. Stir repeatedly until warmed through. Ladle into mugs, and garnish with a cinnamon stick.

6 gallons of apple cider

6 pints of bourbon whiskey

50 oz. of maple syrup

25 oz. of lemon juice

Hot Buttered Rum

With a mixer, combine butter, sugar, orange zest, cinnamon, ginger and nutmeg for about 1 minute. Add butter mixture to dark rum and boiling water. For tartness, add a squeeze of orange juice (optional).

50 sticks of room-temperature unsalted butter

200 oz. of dark brown sugar

25 oz. of orange zest

75 oz. of ground cinnamon

75 oz. of ground ginger

12 oz. of ground nutmeg

75 oz. of dark rum

3 gallons of boiling water

Carton of orange juice

Spiced Mulled Wine

Simmer all ingredients in a large pot over medium heat. Make sure not to boil, as the wine will lose its alcohol content. Add slices of orange to garnish.

9 gallons of inexpensive red wine

50 orange slices

100 oz. brandy (optional)

100 oz. honey or sugar

1 cup of whole cloves

1 cup of cinnamon sticks

1 cup of whole star anise

Pumpkin Cider Beertail

Place a cinnamon stick in each glass. Combine pumpkin ale with cider in a large bowl. Ladle into a beer glass and garnish with lemon. Add a dash of cinnamon on top of the foam.

3 gallons (5 growlers) of pumpkin-flavored ale

6 bottles of Martinelli’s Sparkling Cider

1 packet of cinnamon sticks

50 lemon wedges

Large container of ground cinnamon

mpi-builds-education-portfolioMeeting Professionals International (MPI) continues to build its education portfolio with the acquisition of Plan Your Meetings, an Atlanta-based company that produces a variety of digital resources and tools for event planners.

“MPI is very excited about this acquisition, which further extends our reach and influence within the U.S. meeting and event community,” said Paul Van Deventer, president and CEO of MPI. “We look forward to connecting with more of the non-traditional planner market and helping this segment grow professionally, supporting MPI’s ongoing efforts to elevate our great industry.”

With a strategic vision to be the leading choice for career development for the international meetings and events community, MPI’s reach stretches to 18,500 members, and 80 chapters and clubs in 22 countries. Plan Your Meetings already boasts a broad audience of more than 90,000 nontraditional planners, such as executive assistants and other business professionals with meeting planning responsibilities. By integrating Plan Your Meetings assets, MPI will be able to expand member benefits including access to more digital resources and tools and regional events.

Plan Your Meetings will be managed as a separate business unit, maintaining the brand name. It is known as an industry leader for developing innovative and effective multichannel marketing programs for hotels, CVBs and meeting industry supplier partners.

MPI purchased the Healthcare Meeting Compliance Certificate (HMCC) program from the International Medical Meeting Professionals Association (IMMPA). The certificate program is accredited through Saint Louis University and teaches participants critical information on compliance regulations, laws and techniques for managing healthcare meetings.

MPI has been very successful in its education outreach by taking the HMCC program on the road to major trade shows. For example, MPI staged a four-hour session during IMEX America last month in Las Vegas on Smart Monday. The intensive educational and training course helps healthcare meeting compliance stakeholders navigate the increasingly complex pharmaceutical, biotech and medical device regulatory environment.

super-charge-your-staffManagers often face the challenge of motivating their professional staffs to improve the quality and quantity of their work. Those managers who are able to do so create a much more productive workplace and reap the dividends.

SlickText.com came up with seven productivity hacks to help managers, while emphasizing the need to keep in mind the importance of having fair and reasonable expectations; talking about concerns with employee honestly, fairly and one-on-one, rather than in a group setting; and reassigning job responsibilities as needed.

Here are the seven hacks to increase employee productivity:

Host casual monthly meet-ups: Get your employees out of the office to have some fun. Go bowling or attend a sports event or concert. Employees sometimes are inspired by these outings, and it carries over into the workplace.

Set personal goals in one-on-one reviews: These reviews can be much more effective if you don’t just concentrate on the good and bad, but also consult with the employee to establish realistic targets to be reached in the future.

Offer performance-based rewards and initiatives: They should be attuned to employees’ interests and preferences. This requires managers to really get to know their employees, which should be expected, anyway.

Ask the question, “So, what do you think?”: Managers need to step outside of themselves to listen carefully to each employee’s thoughts, feeling and opinions. Not only will employees feel respected: They sometimes will come up with ideas that managers never imagined, and feel much more a part of the company.

Don’t shy away from new employee training programs: Don’t underestimate the importance of proper training, not only in scheduled sessions, but in one-to-one interactions. Poorly trained employees can’t be blamed for bad performance: The responsibility falls squarely on the shoulders of managers to give them the tools they need and provide them with pleasant, helpful assistance as needed.

Take advantage of the buddy system: Employees bond with certain co-workers. Rather than discouraging this, encourage it, because it makes employees happier and more productive. And these bonds can help to strengthen team projects and incentive-based competitions.

It’s OK to show your soft side: Edgy and hard-nosed managers need to remember that they need to back off frequently to praise employees and acknowledge their successes.

Check out the infographic here!

innovate-meeting-designWhen working out details for a meeting, planners have plenty of logistics to deal with, including finding sufficient spaces, providing efficient registration procedures and accommodating attendees’ special needs. Planners also try to design spaces that best accommodate their groups, but sometimes don’t realize how important this is to the overall success of meetings.

Simply put, design can make or break a meeting. If attendees are going to fly great distances to meetings, the most comfortable, convenient options need to be available to them. Innovative, thoughtful meeting design can significantly enhance attendee engagement and productivity.

Experience Grand Rapids in Michigan took a close look at this issue, focusing mainly on the efforts of design firms T. Condon LLC and Steelcase. Several compelling points can be drawn from the story.

Planners need to begin by creating well-defined objectives, including the goals of the meeting and space-design needs. Well-designed spaces can drive action.

Attendees often feel grateful for a unique, well-designed space because they feel that they’re being given special treatment, which makes them more likely to focus intently of the content and give their best in return.

It’s often best to give attendees a variety of seating options, including lounge stack chairs, lounge chairs and stools so that they can choose what best fits their comfort level. Some attendees switch their preferences during the day—by choosing a lounge chair in the morning and a stack chair in the afternoon, for example.

Spaces need to offer attendees the best ways to use their technological tools. Convenient, easily accessible spaces should be created for attendees to write quick emails and make phone calls, for example.

Most attendees don’t want to simply listen to presentations. Convenient spaces should be available for them to socialize with others and make meaningful random connections.

Activity helps to boost energy, so attendees should have opportunities to get up and moving, whether it be simply rearranging tables into smaller groups or writing on a white board.

content-marketingAccording to market research company, Forrester Research business leaders “concede that based on how customers behave and buy, content marketing is crucial to their success.” Leaders of the biggest and most successful businesses have spent time researching effective marketing channels and conclude that content marketing is one way to effectively build relationships with potential attendees.

Social media in itself typically won’t be enough, paid advertising might be effective but requires some skill to master if you don’t want to lose a great deal of money, and search engine optimization is effective but can take some time to work.

Content marketing actually makes all of the aforementioned marketing channels easier to execute, while also being an effective marketing channel in its own right.

Here you’ll learn how to produce and distribute marketing content to market your next event.

What is Content Marketing?

The Content Marketing Institute defines content marketing as “a strategic marketing approach focused on creating and distributing valuable, relevant and consistent content to attract and retain a clearly-defined audience.”

Content can take the form of written articles, videos, infographics, presentations and audio recordings designed to educate an audience about a specific topic. The idea behind content marketing is that by providing helpful content for your target audience, you’ll be able to attract people to your website and once there, you can also educate them about your events.

For example, to educate event planners, Bizzabo wrote a blog post about how to choose event registration software. Similarly, Social Media Marketing World maintains a website, podcast and Youtube channel in order to educate potential attendees while also raising awareness about their event.

How to Brainstorm Content Ideas

If you’re interested in getting started with a content marketing strategy, but feel intimidated about writing helpful articles or producing videos, have no fear. The key to generating valuable content is to listen to your audience. Understand the questions that potential attendees are already asking, and try to provide them with answers that they will likely find helpful.

If you’re organizing a conference for arts educators, then content that teaches them how to better build lesson plans might be very helpful for them. You can figure out what kind of content would be most helpful by logging into forums used by your potential attendees and monitoring what people are asking. Popular forums include Quora and Reddit.

Other popular channels that organizers can use to listen to potential attendees is to take to social media and either listen to your audience, or directly ask your followers (assuming they are potential attendees) if they have questions that they would like answers to.

As a way of creating a connection between the marketing content you generate and your actual event, you can simply create content that is related to event sessions you already have planned.

Content Production Tips

Event planners have one thing in common: They have very limited time thanks to hectic schedules. For many organizers it might be out of the question to spend a few hours creating blog posts, videos or podcasts. Fortunately, organizers who are interested in implementing a content marketing strategy can make use of others to produce the content for them.

Consider asking event speakers to produce content that potential attendees might find helpful. Afterall, they are experts in their field and content that they produce will most likely find an instant audience with people already following their work.

In addition to adding event speakers to produce content for your event, you can also find talented freelance writers on platforms like Upwork or Guru who can quickly turn a content idea into a reality.

Effective Content Marketing Channels

Once you’ve created some valuable content, it’s time to distribute it. Social media is a channel for distributing content to potential attendees. Tweeting out a link to the piece of content will drive social media users to your website, also increasing the chances that they actually register for the event.

In addition to social media, email marketing campaigns that promote content to those scribed can be a great way to re-engage with leads.

Organizers should also consider writing content for other websites (called guest blogging). This type of content creation helps to get in front of a larger audience, thus increasing the reach of your event.

If you produce video content, then be sure to publish it to Youtube and Vimeo and if you create a Podcast series, than publishing it on iTunes is a must.

Education Begins Before Events

Content marketing is a proven marketing channel that makes it easier to reach potential attendees. By educating your audience about issues relevant to them and to your event, you can create an event brand that is viewed as a “thought leader.”

To create valuable content listen to your audience, and then consider asking event speakers, or freelancers to produce materials if you don’t have time. Once written you can then distribute the content on various marketing channels like social media, or through email marketing campaigns.

For additional event marketing tips, download a free ebook on proven event marketing strategies for organizers.


David Epstein is the content marketing manager at Bizzabo. Launched in July 2012, Bizzabo is the world’s first event success platform. It helps organizers create successful events by empowering them to build amazing websites, sell tickets, grow communities, go mobile and maximize event experiences – using a beautiful, user-friendly platform.

get-the-most-out-of-meetingsCompanies can waste less time and be more efficient with a few simple steps, says business development expert

Many employees probably groan and grumble when they see that the boss has scheduled yet another meeting.

But Cameron Herold, a business development expert and author of “Double Double: How to Double Your Revenue and Profit in 3 Years or Less” (www.DoubleDoubleBook.com), insists it doesn’t need to be that way.

“Meetings aren’t terrible,” Herold says. “We’re just terrible at running meetings.”

He says businesses can make better use of the time spent in meetings, and improve employee morale and productivity in the process, if they follow five simple steps.

Have an agenda. Meetings that don’t have a clear agenda tend to get off track easily. They also often include people who don’t need to be there and would be better off back at their desks, completing important projects, Herold says. The agenda can be short, but should include the main purpose of the meeting, the possible outcomes and the action items to be covered.

“An agenda prevents the meeting from being hijacked by some random topic,” Herold says. “It also allows your more introverted team members to prepare what they want to say in the discussion. Most introverts won’t chime in when they don’t know the agenda ahead of time and you could miss some great ideas.”

Determine a meeting style. There are basically three styles of meetings: information share, creative discussion and consensus decision. In an information-share meeting, the information flows in one direction. Either employees tell the leadership something, or senior management has something to say to employees.

Creative discussions are brainstorming sessions. People toss out ideas without any judgments made about feasibility or validity, and decisions come at a later date. Consensus-decision meetings are held when a decision is needed. Herold warns that these can get testy, but eventually the participants need to reach a consensus. “Once you’ve concluded the meeting, put it behind you,” he says. “Don’t continue the discussion outside the meeting.”

Start on time and end early. If you scheduled the meeting for 10 a.m., start at 10 a.m. “This shows respect for people’s times, and also reflects something much bigger,” Herold says. “If you can’t start a meeting on time, why would it be any different for anything else that’s going on in a company?” End the meeting five minutes early. That gives people time to grab a cup of coffee, check emails, go to the restroom or chat with colleagues before their next meeting.

 Foster useful communication. Some people talk a lot in every meeting. Others rarely speak. For a meeting to be successful, you need to get everyone engaged, Herold says. Foster dialogue with newcomers or quiet people first, and then go around the table, moving up in seniority as you solicit feedback or ideas. Also, make sure people are not distracted because they are responding to email on their cell phones or laptops.

Know your role. Every meeting should have a chair, a timekeeper, participants and a closer. The chair announces the type of meeting it is and makes sure everyone sticks with the agenda. “The job of the chair is to prevent the meeting from going sideways,” Herold says. The timekeeper does what the name implies, making sure everyone stays on schedule and that no one lingers too long on any one point. The participants should not be passive observers. They need to arrive prepared to contribute and to remain interested throughout the meeting. The closer generally is going to be the chair. Herold says meetings should always end with the chair posing the question: “Who’s doing what, and by when.” That way each person acknowledges their assignment and their deadline for achieving it.

“Employee frustration will drop drastically if you can keep meetings focused on the task at hand and avoid wasting time,” Herold says. “You should be able to get more done faster, and with fewer people involved.”


book-double-doubleCameron Herold, author of “Double Double: How to Double Your Revenue and Profit in 3 Years or Less” (www.DoubleDoubleBook.com), began his first business at age 21. He has been instrumental in the successful sale, branding and integration of 500 business locations with three major companies. He’s best known as the driving force behind 1-800-GOT-JUNK?’s spectacular growth from $2 million to $106 million in revenue in six years. His range of executive roles includes strategic planning, negotiating corporate acquisitions, operations, people, sales, marketing, call centers and public relations. Herold is a top-rated lecturer at the EO/MIT Entrepreneurial Masters Program and a powerful and effective speaker at EO/YPO & Vistage events around the world.

reasons-to-meet-in-personAlthough virtual meeting technology is on the rise, many event professionals believe there are still compelling reasons to meet in person. In a posting on entrepreneur.com, event planning veteran and president of Event Strategy Group Norm Aamodt points out that even though a recent Meeting Professional International survey shows that virtual attendance is projected to grow at twice the rate of live attendance, there are five solid reasons why live, person-to-person meetings are more conducive for business.

Less Distractions. In a virtual meeting, it is easy to become sidetracked. Multitasking participants can be checking email or addressing the needs of a child. Some participate in virtual meetings from their beds, cars, the beach or a swimming pool. Aamodt believes concentration and attention is better at in-person events.

More Commitment. Attendees invest considerable time and money to attend live events, which can motivate and propel them to participate more in breakout sessions, dinners and other networking activities. For companies, there is more opportunity to make a positive impression and drive home brand awareness at in-person events. A live experience also engages multiple senses, as opposed to interaction via a computer or tablet.

Increased Excitement. The human emotion of excitement is contagious. It is easier to build enthusiasm when people interact live, as opposed to digitally.

Improved Networking. In-person events give participants the chance the network and schmooze. Meaningful relationships are fostered, especially when quality time for individuals to interact is built into the program.

Greater Freedom of Expression. When meeting one-on-one, individuals can express themselves more freely. Trust is built because the chance that something might be taken out of context is minimized.

In Conclusion

While there are certainly times that it makes sense to meet virtually, firms still value the benefits of one-on-one meetings. In a recent InterCall survey, 85 percent of the respondents cited a preference for physical rather than virtual events. Meeting in person may cost more in terms of time and money, however many organizations still feel it is worthwhile.


 

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