what's an experience?
ONLINE | DECEMBER 8-9, 2020
Smart Meetings Experiences feature:
- One-to-one, custom-matched appointments with premier properties
- Source all your upcoming meetings, incentives and events in just 2 days!
- Exclusive tours of brand new and recently renovated destination sites and hotels
- Earn CEUs and stay informed on trending topics from industry-leading speakers
- Networking and fun activities with industry peers and colleagues
- And, of course, valuable swag gifts and raffle prizes
speakers
John Formica: Make the Customer Experience Magical
As “the Ex-Disney Guy,” John Formica has worked with professionals, businesses and tourism communities around the world to create “Whistle While You Work” team environments. You will learn:
- How to build customer loyalty for life
- Secrets for building customer-centric teams
- Tricks for creating inspired culture
Penny Zenker: Enter the Productivity Zone
Neuro-strategist Penny Zenker integrates elements of thought, communication and behavior to provide strategies for boosting results. You will learn:
- How to stop the tug of war with time
- How to work smarter, rather than longer
- How to regain focus and reset priorities
Meeting Spaces
Dining
Agenda
Two Smart Days: Meet. Learn. Partner. Play.
| Day 1, Tuesday, December 8, 2020 | |
| 9:00 am - 9:10 am | Kickoff |
| 9:10 am - 10:15 am | Keynote Speaker – John Formica |
| 10:15 am - 11:25 am | One-on-One Business Appts |
| 11:25 am - 11:25 am | Break |
| 11:35 am - 12:35 pm | One-on-One Business Appts Continued |
| Day 2, Wednesday, December 9, 2020 | |
| 9:00 am - 9:10 am | Kick Off |
| 9:10 am - 10:00 am | Keynote Speaker – Penny Zenker |
| 10:00 am - 11:10 am | One-on-One Appts |
| 11:10 am - 11:20 am | Break |
| 11:20 am - 12:30 pm | One-on-One Appts Continued |
| 12:30 pm - 12:50 pm | Networking |
| 12:50 am - 1:00 pm | Raffles & Wrap Up |
Safety Protocols
frequently asked questions
Smart Meeting events are 100% complimentary for qualified meeting planners. Hotels and destinations, please contact your sales rep at [email protected] for your best available rate.
We use a sophisticated software to custom match our planners with premier properties that fit your region, budget and venue preferences. As the event nears, planners and suppliers will have the opportunity to select their appointment preferences to ensure their highest attendee satisfaction.
Yes! Planners are welcome to attend one regional event and one national event each year. Hotels and destinations may attend unlimited events.
sponsors
Platinum & Event Sponsors
Annual Sponsors
