Category Archives: Airlines

new offerings united

United Airlines Unveils Exciting Business-Class Offerings

United Airlines is revving up its business class to provide every passenger with aisle access, improved food and beverage offerings, and more comfortable seats. The improvements are part of an ongoing project that United began four years ago to revolutionize its business class—rebranded Polaris, after the North Star. United has used focus groups to better…

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Airport Satisfaction Makes Getting to the Meeting Easier

Airport Satisfaction Makes Getting to the Meeting Easier

Event planners know that getting there is half of the challenge, but a new report by J.D. Power says most people are finding that, despite more people in ever-growing terminals, flying is getting easier—and some airports are easier than others. Overall passenger satisfaction with North American airports has reached an all-time high, as airports of…

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6 Phenomenal Airport Lounges for Frequent Travelers

The silver lining behind the dark clouds of long layovers, flight delays and just plain painful gate seating areas is the airport lounge. It is an oasis of luxurious decor, healthy snacks and relaxing chair massages in an otherwise noisy, uncertain world.

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Delta’s $4 Billion Construction Begins in New LaGuardia Airport

Rendering of the new LaGuardia Airport This week, New York Gov. Andrew Cuomo and Delta Airlines CEO Ed Bastian announced the start of the construction on a new Delta terminal in the new LaGuardia Airport (LGA), which will replace the current airport facilities. The brand-new airport will be unified rather than have separated terminal buildings,…

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fear airplane turbulence

Tips for Fear of Airplane Turbulence

One passenger described it as the “worst turbulence ever.” Over the weekend, an American Airlines flight from Athens, Greece, to Philadelphia, carrying 287 passengers, shook and dipped so violently that drinks flew to the ceiling and so did at least one passenger, according to news reports. The seatbelt sign was on. Crew was in the…

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Customer Service Lessons from Top Rated Airlines

5 Customer Service Lessons from Top Rated Airlines

The golden rule really does go beyond elementary school lessons–treat others how you want to be treated and they will continue to come back. According to the Watermark Customer Experience ROI Study, U.S. airlines that put their customers first are the most financially successful. JetBlue, Southwest and Alaska Airlines all provided a superior customer service…

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FAA airline seats

FAA to Reconsider Regulating Size of Airline Seats

Responding to concerns presented by a consumer advocacy group, a federal appeals court has ruled that the Federal Aviation Administration (FAA) must reconsider its decision not to regulate the size of airline seats as a safety issue. A three-judge panel from the U.S.  Court of Appeals for the District of Columbia Circuit instructed the FAA…

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Middle Eastern Laptop Ban Lifted

Middle Eastern Laptop Ban Lifted

Reinforcing security has paid off for nine out of the 10 African and Middle Eastern airports affected by the laptop ban on U.S.-bound flights as of Monday. The Department of Homeland Security (DHS) approved the security measures put forth by most airports on the laptop ban list, which required passengers to check any electronics larger…

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United Innovates a Win-Win for Over-Sold Flights

Problem: Air traveler anger and airline embarrassment over mishandled bumps on overbooked flights. Solution: Technology that manages buyouts on flights nearing sell-out up to five days in advance. United Airlines, which has taken a public-relations beating this year over several incidents, including overbooking, is testing a Flex Schedule Program invented by Volantio, an Atlanta-based tech…

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Alaska Airlines

Alaska Airlines Cultivates a Pioneering Spirit

Alaska-Virgin merger expands options for connecting worldwide Alaska Airlines started in 1932, when Linious “Mac” McGee began flying a three-passenger Stinson out of Anchorage. A lot has changed since then. It now serves more than 40 million customers to 119 destinations and five countries. Smart Meetings checked in with Alaska Air Group to find out…

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