Indianapolis International Airport (IND) has been selected by passengers as the airport offering the best service quality in North America in 2015, in a recent survey.
Airport Council International announced the winners of its annual Airport Service Quality (ASQ) Awards, based on more than 555,000 passenger surveys at more than 300 airports around the world. The survey includes 34 important service areas and eight major categories, including access, security, check-in, facilities, food and beverage, and retail.
In the North America region, after the Indianapolis airport, there was a five-way tie for second place: Dallas Love Field (DAL), Gerald R. Ford International Airport (GRR) in Grand Rapids, Jacksonville International Airport (JAX), Ottawa Macdonald–Cartier International Airport (YOW) and Tampa International Airport (TPA). Five airports also tied for third place: Austin-Bergstrom International Airport (AUS), Detroit Metropolitan Airport (DTW), Sacramento International Airport (SMF), San Antonio International Airport (SAT) and Toronto Billy Bishop Toronto City Airport (YTZ).
The top American airports by number of passengers served were Indianapolis (5–15 million), Gerald R. Ford Airport (2–5 million) and Portland International Airport (PDX) in Oregon (under 2 million).
In other regions, the top airports were:
–Africa: first place, Sir Seewoosagur Ramgoolam International Airport (MRU) in Mauritius; second place (tie), Cape Town International Airport (CPT) and King Shaka International Airport in Durban, South Africa; third place, O.R. Tambo International Airport (JNB), near Johannesburg
–Asia Pacific: first place (tie), Incheon International Airport (ICN) in Seoul and Singapore Changi Airport (SIN); second place (tie), Beijing Capital International Airport (BJS, PEK), Chatrapati Shivaji International Airport (BOM) in Mumbai, New Delhi Indira Gandhi International Airport (DEL), Sanya Phoenix International Airport (SYX) in China and Shanghai Pudong Interanational Airport (PVG); third place (tie), Guangzhou Baiyun International Airport (CAN) in China, Taiwan Taoyan International Aiport (TPE) and Tianjin Binhai (TSN) in China
–Europe: first place (tie) Moscow Sheremetyevo International Airport (SVO), Pulkovo International Airport (LED) in Saint Petersburg (Russia) and Sochi International Airport (AER) in Russia; second place (tie) Dublin Airport (DUB), Malta International Airport (MLA), Vaclav Havel Airport Prague (PRG) and Zurich Airport (ZRH); third place (tie), Copenhagen Airport (CPH), Keflavik International Airport (KEF) in Iceland, Heathrow Airport (LHR) in London, Francisco Sa Carneiro Airport (OP), near Porto (Portugal) and Vienna International Airport (VIE)
–Latin America: first place, Jose Joaquin de Olmedo International Airport (GYE) in Guayaquil, Ecuador; second place, Mariscal Sucre International Airport (UIO), near Quito, Ecuador; third place, Punta Cana International Airport (PUJ) in the Dominican Republic
–Middle East: first place, Amman Queen Alia International Airport (AMM) in Jordan; second place (tie) Abu Dhabi International Airport (AUH) in United Arab Emirates and Hamad International Airport in Doha (DOH), Qatar; third place (tie), King Fahd International Airport in Dammam (Saudi Arabia); Dubai International Airport (DXB) in United Arab Emirates and Ben Gurion Airport (TLV) in Tel Aviv, Israel
Passengers identified the following as the most improved airports, by region:
–North America: Saskatoon John G. Diefenbaker International Airport (YXE) in Saskatchewan, Canada
–Africa: Jomo Kenyatta International Airport (NBO) in Nairobi (Kenya)
–Asia-Pacific: Denpasar International Airport (DPS) in Bali
–Europe: Istanbul Ataturk Airport (IST)
–Latin America/Caribbean: Kingston/Norman Rogers Airport (YGK)
–Middle East: Dammam
