Industry News

Airline Industry


May 4, 2012

Spirit Airlines Caves, Refunds Veteran’s Airfare

- by Bill Chapin

After a week of intense criticism and bad publicity, Spirit Airlines has agreed to refund $197 to a dying Vietnam veteran. Jerry Meekins, 76, bought a ticket to travel from his home in Florida to visit his daughter in New Jersey. Two weeks later his doctor told him his esophageal cancer was terminal and he was too ill to fly. As the case gained attention, Spirit CEO Ben Baldanza took a hard line, insisting in interviews that Meekins should have bought trip-cancelation insurance, one of many basic services for which the low-cost carrier charges as part of its fee-based business model. Baldanza abruptly changed his mind today and pledged to not only issue the refund but donate $5,000 to the veteran’s organization Wounded Warriors Project. foxnews.com

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