Category Archives: Airlines

TSA to Require More Items to Be Removed From Bags at Checkpoints

AirlinesNewsTravel

You may need to grab some extra bins and pack your patience at the security checkpoint next time you fly. Ten major U.S. airports are participating in a trial of a new Transportation Security Administration process. Checkpoints at LAX, Boston Logan, Detroit Metropolitan, and more will now require ticketed passengers to remove electronics larger than…

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Category Archives: Airlines

Millennials Choose American Airlines as Top Brand

AirlinesNews

Because of millennial influence, American Airlines won its first Airline Brand of the Year honor in the Harris Poll’s 29th annual EquiTrend Study. The study, which measures brand health over time, found that American adults born after 1980 gave a big boost to travel brands—most notably airlines and cruise lines. American Airlines has a higher equity rating…

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Category Archives: Airlines

flight laptop ban

Laptop Ban May Expand to US Outbound Flights

AirlinesNews

The days of flying overseas with your laptop in tow might be numbered. Laptop restrictions could possibly expand to flights departing from the United States to locations in other countries and it will be very broad, with the inclusion of many airports, according to a CNN report. Homeland Security Secretary John Kelly did not specifically…

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Category Archives: Airlines

Delta and Lyft Offer Passengers Incentive Points to Ride and Fly

AirlinesNewsTravel

A partnership between Delta Air Lines and rideshare upstart Lyft puts event planners in the drivers’ seat. In a win-win for business travelers, the Atlanta-based airline this week announced that Delta SkyMiles members can earn points when they use Lyft ridesharing services while traveling to and from airports where Delta flies and Lyft drivers operate….

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Category Archives: Airlines

DHS Laptop Ban Would Limit Business Travelers’ Productivity

AirlinesNewsTravel

Professional meeting planners are watching closely as a proposal to ban laptop computers on commercial airline flights from Europe takes shape. One industry association spokesperson estimated laptop restrictions could cost business travelers $655 million a year in lost productivity. It’s been widely speculated that the U.S. Department of Homeland Security (DHS) intends to implement the…

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Category Archives: Airlines

Delta to Test Self-Service Bag Drop Machines in US

AirlinesNewsTechnology News

To save precious time at the airport, you’ve already checked in online or used a speedy check-in kiosk. Then…argh! Time slows to a glacial pace as you stand in that long, snaking line to check your bag. There is good news on the horizon: Baggage gridlock may soon be a thing of the past. Delta…

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Category Archives: Airlines

US Considering Ban on Laptop Computers for Flights from Europe

AirlinesNewsTravel

Business travelers who fly from Europe to the United States will soon be required to store their laptop computers if the Department of Homeland Security (DHS) decides to expand its ban on large personal electronic devices, as anticipated. Quoting various DHS officials and airline-security spokespersons, media reports—from CBS News to The Daily Beast—state that banning…

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Category Archives: Airlines

airline customer service

Alaska and Southwest Tops for Airline Customer Service

AirlinesNews

Between the outrage caused by Spirit’s recent spate of cancellations and United’s overbooking debacle, most probably assume that customer satisfaction rates have plummeted for U.S. airlines. However, J.D. Power’s 2017 North America Airline Satisfaction Study actually indicates that things have improved. “It’s impossible to think about airline customer satisfaction without replaying the recent images of…

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Category Archives: Airlines

American Airlines Shrinks Legroom by Two Inches

AirlinesNews

American Airlines has announced that it is reducing legroom on economy-class seats to squeeze more passengers onto its new Boeing Max 737 jetliners. “The seats we’ll use on the Max are designed to maximize personal living space, while allowing more comfort,” a company spokesperson told Skift, an industry intelligence platform. American will reduce legroom by…

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Category Archives: Airlines

United Airlines Adopts New Customer-First Policies

AirlinesNews

After recent public blow-back against poor—and even abusive—service on U.S. airlines, are we witnessing the beginnings of a welcome customer-first era in air travel? United Airlines, object of the most withering criticism after cellphone video of a Kentucky doctor being dragged off a United jet on April 9 for refusing to give up his seat…

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