Spirit Airlines Caves, Refunds Veteran’s Airfare

Airlines

After a week of intense criticism and bad publicity, Spirit Airlines has agreed to refund $197 to a dying Vietnam veteran. Jerry Meekins, 76, bought a ticket to travel from his home in Florida to visit his daughter in New Jersey. Two weeks later his doctor told him his esophageal cancer was terminal and he was too ill to fly. As the case gained attention, Spirit CEO Ben Baldanza took a hard line, insisting in interviews that Meekins should have bought trip-cancelation insurance, one of many basic services for which the low-cost carrier charges as part of its fee-based business model. Baldanza abruptly changed his mind today and pledged to not only issue the refund but donate $5,000 to the veteran’s organization Wounded Warriors Project. foxnews.com

  • RELATED POSTS
  • EDITORS PICKS
  • loyalty-programs

    4 Loyalty Programs You Should Know About

    Budgets are tight, even during this period of robust growth in the meetings industry, and some under-the-radar loyalty programs can help to make a big difference. USA Today identified several loyalty programs that offer airline miles, points…

    american-airlines

    American Airlines Boosts Coach Amenities

    American Airlines will begin offering a host of free amenities, including snacks and more free movies, to coach passengers this month. Passengers will receive Biscoff cookies on flights departing before 9:45 a.m., and a choice of Biscoff…

    tsa_precheck

    Survey Results: Is TSA PreCheck Worth It?

    A survey conducted by the Global Business Travel Association (GBTA) foundation in partnership with American Express asked business travelers with and without TSA PreCheck about their travel experiences to find out if the risk-based program really does make…

    United Airlines Offers New Service Between San Francisco and Singapore

    United Airlines Offers New Service Between San Francisco and Singapore

    This summer, United Airlines will debut its first long-haul flight between San Francisco and Singapore, opening up new doors to Asia and North America. The new route, from San Francisco International Airport to Singapore Changi Airport, will…

    In-Flight Wi-Fi

    In-Flight Wi-Fi Explosion Tops Airline Trends

    A massive expansion of in-flight Wi-Fi and strategic use of accent lighting throughout cabins are among the top airline trends, suggests a short list of submissions for the 2016 Crystal Cabin Awards. The awards, which have been…